Customer Reviews for U-Haul Moving & Storage of Spanaway

4,947 comentarios

15315 Pacific Ave S   Tacoma, WA 98444
(By Golf Course Limited Parking)

(253) 535-1650

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 535-1650

15315 Pacific Ave S
Tacoma, WA 98444
(By Golf Course Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justine S.  |  Overall Experience 
Clasificación:
5.0

Equipment had old wiper blades that were not safe for the rain we had today. Basic maintenance like check tires, which were either bad or needed balancing or rotation .vibrated and got the wah wah noise below 30mph. Otherwise rental was ok.

Christopher H. 
Clasificación:
5.0

Staff was awesome, helpful, knowledgeable and polite. You should give them a raise.

khalaed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrick J. 
Clasificación:
5.0

Steering wheel could use some adjustments? Difficulty maintaining a straight line

LAMONT V. 
Clasificación:
2.0

The service seemed substantially different from the last time I visited this location. I used to go out of my way to come here because the people were so kind and helpful; however, this time around, I was made uncomfortable and the woman who "helped" me at pick-up made me feel like an inconvenience. She literally seemed to be in agony every time she had to ask me each question for making my rental. Funny thing is I registered online to make everyone's life easier, but then this happened. During the return of my rental, I encountered a different customer service woman and the interaction was better but again it seemed as if the customers were not a priority. Several customers and I waited in the lobby for 15 minutes before being assisted. One of us called to the back where we heard chatter between the mechanics and the woman who ended up being the front-counter person on duty. She heard our call, but barely ackowledged us nor communicated how much longer we'd be standing there. To say the least, moving is already stressful and expensive. As DIY movers, our time matters and the customer service matters to us. This isn't a quick stop at the gas station. It was discouraging and, honestly, uncomfortable to give my information and hundreds of dollars to people who seemed to not even want me there in the first place.

Tracey G. 
Clasificación:
5.0

When returning the vehicle, Jennifer was friendly and professional, I was in and out quickly. Good job.

David K. 
Clasificación:
5.0

Have a step in the checking process that exempts a customer from having to spend 30 minutes to annotate every bump nick and explain how each panel of the outside of van is dirty with layers of scuff marks on the inside of the back.

Matthew K. 
Clasificación:
5.0

Saturday was extremely busy and the manager apparently doesn't work the weekends, except if the store was overrun. It was and the manager decided NOT to come in. However, the one person attending the store was amazing. This stores manager needs some additional training to have a healthier understanding of customer service.

Fredrick W. 
Clasificación:
5.0

Friendly staff.

Corey W. 
Clasificación:
5.0

I was helped beyond expectations by the attendant. I would highly recommend this location. I have used it many times and it is always great.

Christopher F. 
Clasificación:
3.0

El cliente no dejó un comentario.

AUBREY C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

tarus n.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Lyndi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon A. 
Clasificación:
5.0

Keep up the good work!

Douglas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
5.0

Absolutely nice storage room. Thank you.....

JOHN K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Santiago V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Illeane T. 
Clasificación:
1.0

You need to check identification of the people renting your equipment as you allowed some random person that somehow stole my husbands and mine information to rent a vehicle from you.

curtysia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORACE B. 
Clasificación:
5.0

I really can not think of any improvements needed. The staff was kind knowledgeable and very helpful and answered all questions I had. Great customer experience. Gracias

zinnie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
1.0

Have installers who are trained to do the job right. My wiring harness was simply laid across the rear axle and shorted out. The ground screw was screwed straight through my rear quarter panel. They forgot to include the ball for the hitch and I had to drive 30 minutes back to the facility where I picked it up without any apology. Very poor work and service.

Daniel W. 
Clasificación:
1.0

Staff is incompetent and has zero respects for customers. They have no basic understanding of customer service.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

april e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia B.  |  Overall Experience 
Clasificación:
5.0

service was great the person who help me to hook the trailer was very nice person totally recommend this location

Edgar E. 
Clasificación:
1.0

When we reversed this vehicle (online), we were told that if we needed it longer, we could just extend the rental (we were renting the unit for a work job) On Saturday they called and were very very rude about getting the truck back NOW and not willing at all to extend it.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
3.0

Not change the location on someone as well as change the duration of the rental WITHOUT telling me. I got the run around and I'm still owed the $50 guarantee.

Joshua J. 
Clasificación:
3.0

Truck was dirty and not doing so good and back door on truck was wide open...

ASHLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Servicio al cliente de excelencia. Efficient and professional throughout the rental process.

jose R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOYLENE D.  |  Overall Experience 
Clasificación:
5.0

Highlife key return box, give verbal reminder to review app or give a written memo for busy client

ANTHONY C. 
Clasificación:
5.0

Associate was very helpful. Thank you!

Megan T. 
Clasificación:
4.0

One of the blankets had vomit on it or maybe it was just spaghetti but that was pretty gross. It would have been great for the air conditioner to have worked. I want to mention Paul, and Aaron in Graham. They went above and beyond even though my Toyota RAV4 wasn't compatible with your trailers. At least they tried. Adaysha (sp?) At the spanaway location. She was very nice and helpful.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecile L. 
Clasificación:
5.0

Its all good

cheryl N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Excellent service very professional

sarah S. 
Clasificación:
1.0

On the due date for my payment for storage I painted in the morning secured another storage area and went to get a refund for the storage that I had at U-Haul and was told that they could not would not give me a refund it hadn't even been 2 hours since I paid the thing and they wouldn't give me my money back so ended up stealing $250 from me I will never recommend U-Haul to anyone you are thieves.

Michael D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tarus n.  |  First Impressions 
Clasificación:
5.0

Nothing every thing ok

FA T. 
Clasificación:
5.0

Great customer service at the location in Tacoma/Spanaway.

Doug B. 
Clasificación:
2.0

I was given wrong information about a van I rented tell me if I ride the van for more than a 100 miles then my mileage rate would drop down to .39 cents a mile from $1.09. The manager when paying advised me the employee that help me was new and gave out wrong information. So I hade to pay for adding extra mileage. They failed to provide correct information and I had to pay more than I wanted.

Angel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
3.0

El cliente no dejó un comentario.

jayme F. 
Clasificación:
4.0

Dump trailer had garbage in it when we went to pick up - pipe, etc. We had to take it out and throw in dumpster. Trailer had significant damage on both sides which was not showing on their pictures. We had to bring it to their attention and were told to take picture to add to theirs.

Stephen A. 
Clasificación:
1.0

Better rental options available

Setefano S. 
Clasificación:
3.0

Mostly good, the drivers seatbelt was famage bit still worked. Guy who checked me out was very helpful, but the lady who checked me in seemed like she was pushing to charge me a cleaning fee saying the van smelled like manure. It didn't and this was verified by another employee. When she couldn't get this extra fee from me she stormed off saying he could deal with it then.

Sean S. 
Clasificación:
1.0

They charged 20 dollars for after hours return

Tefang L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

The people were very nice and helpful. The only problem was your web site for doing the pickup report for the truck does not work. We took pictures they just vanished, and you don't get long enough to do the inspection. Evey thing else was great. Gracias

Lyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Your people are all kind and courteous! Awesome job guys!!

Phyllis J. 
Clasificación:
1.0

Yeah so the truck no gas in it when picked it up. The customer servixe person told me if i put 1/4 gas in it upon my return i would be credited. I put 50 dollars worth of gas. I only drive the uhaul 14 miles. I only recieved 13 dollar credit for 50 worth of gas. Doesnt seem fair. And the other part of this when i call to talk to a rep its a 30 to 40 minute wait only to be disconected. I will never us uhaul again and i have been a long time customer. Bad business

Chad S. 
Clasificación:
5.0

All good

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert H. 
Clasificación:
5.0

Very helpful and friendly staff, seamless experience. Would definitely visit again.

Michael B. 
Clasificación:
3.0

Receptionist with attitude

Tim D. 
Clasificación:
5.0

Nothing comes to mind I enjoyed my experience

Joseph M. 
Clasificación:
3.0

If they would answer there phone I could ask them if I left my garage door opener in the truck. Sat on hold for 45 minutes and gave up. Now I have to go there today.

Claudia B. 
Clasificación:
5.0

Ahjanae Briscoe should be manager she is great.

Nickolas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vilma M. 
Clasificación:
5.0

Donisha and Joey were cheerful, professional, courteous, and quick in getting my trailer hitched and checked out. They helped me keep my day on track to get important errands done this morning. Donisha was also quick to unhitch the trailer, finish the paperwork, and get me back on the road. Great job and thanks!

George M. 
Clasificación:
1.0

The oil light was on as soon as I got home. The Uhaul storage place had EXTREMELY bad service, even got yelled at from the storage place then the next morning from this location. Due to all the issues had to cancel the storage, still awaiting for the storage refund, find another storage place in 98 degree weather, return the truck at 11:51pm due to the call wait of over 30 minutes to get ahold of anyone. Then got charged double for 2 days even though it was all in 1 day on daily fee, and Safemove fee. Also got charged for 4 gallons of gas even though the gas guage is inaccurate per the pictures I took. Had to call to get a detailed receipt next morning, then got a call from this place to get yelled at again. This was literally the worst transaction ever we have dealt with. I've used Uhaul in AZ, CA, and prior in WA with no service like we encountered. We will NEVER use Uhaul again, and posted about this transaction on all social media apps available.

Chelsea G. 
Clasificación:
5.0

Your staff was helpful, polite, and professional as always. My local U-Haul is always there when I've got to move something somewhere.

ERIC ARVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
2.0

Snotty workers

Sandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herbert J. 
Clasificación:
3.0

Have full tanks of fuel I drove truck only 29 miles put in 5 gallons of fuel then U-Haul charged me for 4 more gallons can't go by fuel gauges not accurate unhappy customer

Dennis T. 
Clasificación:
2.0

Not secured enough lots of homeless people around. Also hours are not accommodating

krystlyn t.  |  Overall Experience 
Clasificación:
5.0

The personnel here at this location very knowledgeable as to where some of your people at uhaul corporate level aren't. I was looking for a final receipt to a truck that I rented in Wyoming and the reservation that the company I contract too didn't give me all the reservation numbers and the people at the Corp level couldn't even get the receipt but one individual at the location in Spanaway was able to locate it and make me a copy. I hate to say this but some people don't belong in your Corp office. No one there could help me with that situation. But a local person could kind of weird. All in all the Spanaway crew is awesome.

Rodger R. 
Clasificación:
5.0

Friendly, and the customer service was great! She explained all of the items and my options during the process. She hooked up the trailer and I was on my way in no time.

OSCAR C. 
Clasificación:
5.0

Nice to see a place that had 2 women running the place…they were so knowledgeable and very helpful.

Tami T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

Employees are nice, helpful and accommodating. They listen to all concerns and answer any, and all questions. Dylan Kirk was the person assisting me with checking in. He is friendly, polite and helpful. Kudos to him. Highly recommend.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy T S. 
Clasificación:
5.0

The employees are very friendly and helpful.

Cindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason P. 
Clasificación:
3.0

I wish I had access to my storage past 7pm.

Anna S.  |  First Impressions 
Clasificación:
5.0

Staff is nice and friendly That's a plus

Trayonna S. 
Clasificación:
5.0

The ladies in the front are great

Gussie D. 
Clasificación:
5.0

all good

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

I was overcharged for mileage by 40 miles. Original truck given had tire sensor warning, switched to new truck. No new paperwork was given for the new truck. I was blamed for not verifying mileage before leaving the lot.

Victoria W. 
Clasificación:
3.0

Dirty vehicle, trash in vehicles.

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny S. 
Clasificación:
3.0

One of the tie down straps was broken on the auto hauler. But the auto transport trailer was good

Kenneth J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Very friendly staff, made me smile moving was a lot easier 😊

Betty L.  |  First Impressions 
Clasificación:
4.0

Customer Service Rep was not very personable but made up for it the next day. She was very professional. Gracias 

Margo G. 
Clasificación:
5.0

Clean facility and very friendly staff! I enjoyed doing business at this store location!

Brian P.  |  Overall Experience 
Clasificación:
5.0

Picking up and dropping a trailer off was a quick easy process.

jason A. 
Clasificación:
5.0

Trailer was Full of dirt and debris but overall do not impact the usage

COLLIN S. 
Clasificación:
3.0

The truck I had was damaged all over. It worked. No one told me a ten foot did not have a ramp, or over head shelf. I would of ordered a larger truck.

patricia M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shayla T.  |  Overall Experience 
Clasificación:
5.0

Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!

morica g.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.

Skye D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaRhonda L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaytlin M.  |  Overall Experience 
Clasificación:
4.0

Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.

marcia m.  |  Overall Experience 
Clasificación:
5.0

Y'all the shi thank you again

Joseph J.  |  Overall Experience 
Clasificación:
5.0

The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.

Alex S.  |  First Impressions 
Clasificación:
2.0

The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.

Lisa S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANA C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

John A.  |  Overall Experience 
Clasificación:
5.0

Good place

ALTAURELL G.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Johnny O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SALVADOR S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa R.  |  Overall Experience 
Clasificación:
3.0

I left my storage because I had to break it

gary r.  |  Overall Experience 
Clasificación:
5.0

The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by me

JACQUELINE C.  |  Overall Experience 
Clasificación:
1.0

I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.

ELISHA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joshua l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastasia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John Jay S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C.  |  Overall Experience 
Clasificación:
5.0

it works perfect to store my sister stuff

christine w.  |  First Impressions 
Clasificación:
5.0

Friendly staff.

clara r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverley R.  |  First Impressions 
Clasificación:
3.0

ND

MAKERITA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dickie R.  |  First Impressions 
Clasificación:
1.0

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn't want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99.95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

eluymae s.  |  Overall Experience 
Clasificación:
3.0

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

KATHERINE M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Calista P.  |  Overall Experience 
Clasificación:
3.0

.

David R.  |  Overall Experience 
Clasificación:
2.0

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Carli S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal C.  |  First Impressions 
Clasificación:
1.0

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone "this place closes in 3 minutes, you need to wrap this up." I told him that I thought the access was 24/7 and he replied that it's not anymore because people were caught living in their units. I'm upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Justin D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven k.  |  Overall Experience 
Clasificación:
5.0

I had no issues at this facility. Thunbs up!

Sarai F.  |  Overall Experience 
Clasificación:
5.0

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Denise W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Betty B.  |  First Impressions 
Clasificación:
1.0

Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.

Angela M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesseluis F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lilian B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa R.  |  First Impressions 
Clasificación:
3.0

Staff shortage. Lots of customers but not enough helpers.

Tera H.  |  First Impressions 
Clasificación:
5.0

It was a great experience!

MICHEAL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

candle k.  |  First Impressions 
Clasificación:
5.0

Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.

Charles A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marie m.  |  Overall Experience 
Clasificación:
3.0

There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.

Kayleigh B.  |  Online Move In 
Clasificación:
2.0

I only rate it below average because the worker who helped us lacked good customer service skills.

Athena H.  |  First Impressions 
Clasificación:
4.0

Great staff service

Virgie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  Online Move In 
Clasificación:
3.0

I felt like the storage prices were just getting to expensive!

bonnie V.  |  Overall Experience 
Clasificación:
5.0

Very easy very friendly made my day a lot easier

MaryAnn G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aren L.  |  Overall Experience 
Clasificación:
5.0

From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I'll definitely be back for my moving and storage needs!!!

Thi W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy M.  |  Online Move In 
Clasificación:
4.0

The two people on location we helpful and accommodating.

Jaymie F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA K.  |  First Impressions 
Clasificación:
4.0

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

Sherri H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dale r.  |  First Impressions 
Clasificación:
1.0

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

Deborah K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos p.  |  Overall Experience 
Clasificación:
5.0

Very kind and helpful ladies.

Mary S.  |  First Impressions 
Clasificación:
5.0

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Ramon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennith W.  |  First Impressions 
Clasificación:
5.0

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

Joanne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY NOEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IVY M.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and helpful.

Anthony S.  |  First Impressions 
Clasificación:
4.0

Would rather have easier access to storage units.

Herbert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joye d.  |  Overall Experience 
Clasificación:
5.0

MANAGER WAS VERY HELPFUL

Dave T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH R.  |  Overall Experience 
Clasificación:
5.0

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Gracias

JUDITH V.  |  Overall Experience 
Clasificación:
4.0

The person who helped me was very nice and explained everything to me very well.

TARA S.  |  First Impressions 
Clasificación:
2.0

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

michelle k.  |  Overall Experience 
Clasificación:
5.0

Very friendly with great customer service! Highly recommend this storage facility!

NICOLE R.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

michael M.  |  Overall Experience 
Clasificación:
5.0

Great customer service and well maintained facilities

John A.  |  Overall Experience 
Clasificación:
3.0

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

Trevor D.  |  Overall Experience 
Clasificación:
4.0

Ninguno

John A.  |  First Impressions 
Clasificación:
3.0

N/C

Bailey O.  |  First Impressions 
Clasificación:
5.0

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

RUSSELL P.  |  Overall Experience 
Clasificación:
5.0

Great service

victor j.  |  First Impressions 
Clasificación:
4.0

As many times as I've used this facility I've never had a problem. Good customer service.

Vicki W.  |  First Impressions 
Clasificación:
5.0

They were there when I needed them.

Jerry T.  |  Overall Experience 
Clasificación:
5.0

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Wanda B.  |  Overall Experience 
Clasificación:
5.0

It was an easy and simple process. The customer service was great!

Donald D.  |  First Impressions 
Clasificación:
5.0

All the staff did an excellent job !

Robert S J.  |  Overall Experience 
Clasificación:
5.0

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! ¡Gracias!

Rene M.  |  Overall Experience 
Clasificación:
5.0

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

Wanda B.  |  First Impressions 
Clasificación:
5.0

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

ANN B.  |  First Impressions 
Clasificación:
1.0