Comentarios de los clientes para U-Haul Moving & Storage of Spanaway

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Spanaway

Clasificación general:

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CASSANDRA G.
Clasificación:

This location has messed up every rental I have gotten. They are awful. They rented me unsafe equipment for the vehicle I had and caused the engine in my vehicle to blow, they have lost or claim to not gotten reservations I have made. Today they charged me for an extra day on a 24 hours trailer rental that I had for 5hours and 52min. They are rude and very unprofessional. I will not go back to this location and I don't recommend it for anyone else.

Curtis O.
Clasificación:

Great customer service! Truck handled, loaded, just like my F250. I had a 26' truck pulling a car hauler and it handled excellent. Will use again.

MARK ANTHONY H.
Clasificación:

Everything turned out very good, and the staff were great. It is sometimes difficult getting through on the phone to talk to someone though.

ANDREA MONIQUE S.
Clasificación:

Good customer service and helpful information.

PORFIRIO G.
Clasificación:

Everyone was very helpful and courteous, they will take care of you when you come in.

RILEY W.
Clasificación:

The truck was gross and dirty inside and everything was sticky

Sydney B.
Clasificación:

El cliente no dejó un comentario.

ARNOLD G.
Clasificación:

El cliente no dejó un comentario.

KARLYE H.
Clasificación:

Satisfied overall

JOSHUA K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brad C.
Clasificación:

El cliente no dejó un comentario.

Harriet A.
Clasificación:

All of the staff @ U Haul Moving & Storage of Spanaway, Washington were incredibly helpful & kind. I had rented a 17 ft moving van, when I got to the lot to pick it up, I realized that it was too big for me to drive it. I immediately went back to the staff member & explained my situation & they were able to ditch my rental van to a 10 ft. I highly recommend this particular store for your moving needs. Thank you to all who helped make things go smoothly.

Jessica C.
Clasificación:

El cliente no dejó un comentario.

Rodney T.
Clasificación:

El cliente no dejó un comentario.

DENNIS M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH L.
Clasificación:

El cliente no dejó un comentario.

shari C.
Clasificación:

El cliente no dejó un comentario.

William N.
Clasificación:

The morning crew that was present for the initial picking up of the trailer were very rude. First upon entering I was asked to put on a mask, which was expected. However, after informing them that I could not, one employee sarcastically remarked, "Oh! Great." Furthermore this employee was just putting his mask on when I entered the building and it had holes in it. Then when we were trying to hook up to the trailer the attendant helping practically yelled at my friend that he needed to be respectful, and he had not even said anything to her. The only comment he had made was that I got a small baby trailer. Then even though we were outside where masks are not required, she raised her voice and demanded that we back away from her and remain six feet away. Even though none of us were that close to her anyway. The afternoon crew was much more laid back and a lot easier to deal with. That is the only thing that kept this rating from being a one-star. However, I will not use your location or recommend it to anyone again.

CHRISTIE ANN W.
Clasificación:

I had trouble turning the key tostada the truck. Had to jiggle the key a long while to get it to turn to start the truck. Equipment needed some repair The key ignition needs to be repaired it is worn out

Richard O.
Clasificación:

Nice and easy check out and check in.

BRIAN B.
Clasificación:

The truck was vary dirty out side. I hade to go to gas station to clean windshield to see good .

James D.
Clasificación:

Everyone was nice and took care of my needs. Thanks for a good experience.

VICTORIA B.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH H.
Clasificación:

Quick and efficient drop off

HEATH JAMES L.
Clasificación:

El cliente no dejó un comentario.

ROBERT FREDERICK A.
Clasificación:

Make sure that after they stand in the store for 15 minutes reserving a truck a week in advance and check on that reservation a couple of days later to confirm that they don't show up to get the truck only to be told that they aren't even in the system. This has happened to us twice at this location and it happened to a customer who was picking up the same time I was making my reservation. I didn't even get an apology, instead I was told “this happens sometimes.” I guess that makes it okay. I will never return to this location.

Rhonda S.
Clasificación:

The young lady who helped me was super helpful and allowed me to take my truck 40 minutes early

ARNOLD ELLISON A.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER M.
Clasificación:

El cliente no dejó un comentario.

Jonathan W.
Clasificación:

MAINTENANCE ON TRUCK NEEDS TO BE CONDUCTED , TRUCK WAS JERKING AS DRIVING !!

William R.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

El cliente no dejó un comentario.

LYNZEE M.
Clasificación:

They didn't have our reservation for our storage unit. Huge inconvenience and I want a partial refund for the issue with the tire and storage unit.

Victoria P.
Clasificación:

El cliente no dejó un comentario.

Sherri H. | Overall Experience |
Clasificación:

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

ALLYN B.
Clasificación:

Aj has very great customer service skills. Answered any questions I had and made picking up and dropping off very easy. I would absolutely recommend this location to friends and family.

Brian G.
Clasificación:

Bigger signs for the equipment return would be helpful

Ronaldo B.
Clasificación:

El cliente no dejó un comentario.

SHAWNA LEE E.
Clasificación:

I did not choose this location and it was really out of the way for me.

KRISTIN C.
Clasificación:

El cliente no dejó un comentario.

ROGER L.
Clasificación:

El cliente no dejó un comentario.

Mixcoatl O.
Clasificación:

El cliente no dejó un comentario.

CHHAMBONI S.
Clasificación:

El cliente no dejó un comentario.

JAIME EARL V.
Clasificación:

Easy and professional, very nice experience.

Jacquelyn M.
Clasificación:

I have a VERY hard time getting in and out of the rentals. Be sure to have step stools for people like me who have arthritis.

Raul C.
Clasificación:

Excellent place. Always friendly and professional

Michael S.
Clasificación:

El cliente no dejó un comentario.

Victor S.
Clasificación:

El cliente no dejó un comentario.

dale r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Jeremy W.
Clasificación:

My husband and I reserved a 26 foot truck with auto transport for a move across the country. I called the day before to verify and was told by the first representative that my husband would have to travel to 2 different locations because the equipment was sparse. I called later that day and was told there was a truck and trailer available at the same location near our house. (I was told the truck was not pending drop off, but was actually waiting at the location for us to pick up). As my husband was leaving the house the next day to get the uhaul I received a text notification that Our truck was downgraded to a 20 foot truck even though we had already PRE PAID for everything!!!! I was told that no equipment was available in the whole state of Washington and that renting the 20 foot truck was our only option. After making multiple phone calls and waiting on hold, I was told that the representative called and left a message notifying us of this the night before. Neither my husband or I received a call or message. So the representative all out lied. It resulted in us having to leave furniture and various other items behind because we simply didn't have the space. When I called to complain I was offered $200 and the $50 reservation promise, but was told essentially that this was a gracious offer and that this isn't normally done. I left behind nearly $2000 in stuff that I now have to replace. Then they failed to refund the difference between the 26 foot truck and 20 foot truck which wasted more of my time making phone calls and having to wait excessively long to speak to a human being. I am still waiting on that refund and will NEVER EVER do business with Uhaul again. They have you pay for a service that they cannot provide and essentially do a bait and switch at the last minute leaving us and I am sure others in a lurch. I am an essential worker being a nurse and it was imperative that our move happen the day it did or otherwise I would have waited and demanded a full refund and went with another company. If this is how Uhaul does business then shame on you.

SHAVINESH K.
Clasificación:

El cliente no dejó un comentario.

Andrew V.
Clasificación:

El cliente no dejó un comentario.

Judith G.
Clasificación:

El cliente no dejó un comentario.

Danni W.
Clasificación:

Booked reservation at the location with A.J and he was a pleasure to work with!

MICHELE Y.
Clasificación:

They got the pickup time wrong I asked for 8:30 and no one was coming to do a hitch installation until 11:30 so it ruined my whole trip to Montana to see my son and 6 grandbabies, I couldnt leave until the next day. But they fixed it and i got to see my family and use the rental trailer for a reasonable price and stayed a few extra days, thank you but im still waiting for my 100.00 refund for the mix up..

Kjell R.
Clasificación:

El cliente no dejó un comentario.

GEORGE R.
Clasificación:

El cliente no dejó un comentario.

TRUDI JEAN M.
Clasificación:

Overcharhed, they were not helpfull at Ll

MICHAEL S.
Clasificación:

Only thing that was an issue was the hand wheel was bent and needed changed which i let them know when i hooked it up. Other than that everyone was nice and friendly and smooth transaction

Deborah K. | Overall Experience |
Clasificación:

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

PHILIP P.
Clasificación:

The lady that checks me in very really not friendly, it just seems that it's a paycheck to her, the truck we rented leaks and got my belongs wet. When I told them about the truck leaking the gentleman checking in the return rental truck says we know they leak, they're not water proof and basically blow me out, I always use uhaul when I need a rental maybe I should seek other rental companies

Roxanne K.
Clasificación:

Have more staff available and bigger signs near the road directing where to drop vehicles off

Christopher C.
Clasificación:

Great service at both pick up and drop off. Thank you.

ALFRED W.
Clasificación:

No comment, I've come to this location multiple times this month with a ton of questions and the staff has always been very helpful and patient.

Stephanie R.
Clasificación:

Nothing I can think of, service was great!

RICHARD H.
Clasificación:

The fuel gauge was stuck just above half. I drove about 110 miles and it never changed. After putting 8 gallons of fuel in, the fuel gauge still did not change. Very frustrating considering you are holding whoever rents the vehicle responsible to put the required amount of fuel back in it...

John B.
Clasificación:

El cliente no dejó un comentario.

LARRY W.
Clasificación:

Not charge 85 when it clearly shows 39!!!!

STEVEN D.
Clasificación:

Outstanding service, polite and professional employees.

carlos p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lorrie H.
Clasificación:

El cliente no dejó un comentario.

Antonio B.
Clasificación:

The vehicle was in good condition but calling unfortunately was not the best. I called 3 times and was on hold for about 30 minutes each time to find out if they had found something I left in the glove box. The first time when I was transfered to the call center and told them the issue they sent me back to the store onwhich I was placed on hold for another 10 minutes before the line hung up. Again I called when throught the same 30 min hold and spoke to another call center who as soon as they directed me back the line hung up. Finally on the last call the service center lady kept me on the phone and called her self and it took her trying all her phone numbers she had and a few other ways she finally got ahold of the store just to find out nothing was turned in and they would check when the vehicle comes back in. The item was a good sized item in the glove box, which should have been found apon inspection and cleaning. Unfortunately showing that the cleaning may not have occurred or sped through

Harvey H.
Clasificación:

El cliente no dejó un comentario.

rebecca K.
Clasificación:

I was very thankful they had a vehicle on short notice to move very delicate and sentimental furniture. It made moving it so stress free. I really appreciate it.

JENNIFER A.
Clasificación:

El cliente no dejó un comentario.

DARRIN W.
Clasificación:

El cliente no dejó un comentario.

Shannon J.
Clasificación:

They overcharged me on milage almost doubling it.

Yuri S.
Clasificación:

El cliente no dejó un comentario.

PATRICIA B.
Clasificación:

We were left waiting over 15 minutes for assistance in unloading the car dolly we rented.

QUENTIN E.
Clasificación:

El cliente no dejó un comentario.

TROY A.
Clasificación:

I would recommend you simply because of price and convenience. We had an issue with a broken down truck. I was told to call the corporate number and got hung up on after waiting on line for 25 minutes. They did get me the right size truck but had to drive to another location which is 7 miles further away my original location. This would no be problem except this adds more miles to my move. So now I will probably be charged for the extra miles. Lastly the employees at the Pacific location were not very friendly. I could tell that the morale was very low. All in all we got our truck we got moved and we are happy. Thank you.

Jason M.
Clasificación:

El cliente no dejó un comentario.

Spencer G.
Clasificación:

El cliente no dejó un comentario.

steven S.
Clasificación:

I have 10,000 miles logged on moving trucks through various companies and this was by far the worst experience I have ever had. The truck body was beat to absolute hell and im sure is no longer water tight, the brakes HARDLY worked and squeaked so loud youd think I was dragging a bar of steel, the alignment was off, the power steering will be out soon with the sounds its making under stress, the suspension existed only in name and the bouce of the cab on straight flat roads damaged several pieces of furniture, both cab windows rattled and were missing knobs to roll them down. How can UHaul justify $1.79 per mile (double that of other companies) for "vehicle maintenance" and have trucks this ill maintained in its fleet? Absolutely ridiculous, I will never recommend UHaul, nor use it again after this experience.

TIFFANY MAY C.
Clasificación:

Great fun staff

RONALD JAMES P.
Clasificación:

El cliente no dejó un comentario.

Samantha D.
Clasificación:

Staff was extremely rude.

Stephanie P.
Clasificación:

El cliente no dejó un comentario.

ZACHARY W.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

Made my reservation online said it was confirmed and when I went to pick it up the employee said trailer was not available however there was one in the lot. Went home and made a new reservation online at the same location for the same trailer.

DONALD Y.
Clasificación:

El cliente no dejó un comentario.

Anthony E.
Clasificación:

The Manager is top top-notch and she should probably get a raise ;)

DOUGLAS P.
Clasificación:

El cliente no dejó un comentario.

Gary A.
Clasificación:

While checking out, clerk stated full tank, when in fact it was 3/4 tank. Asst Clerk verified and documented. Overall, excellent customer service.

JENNIFER REBECCA J.
Clasificación:

Applications that you have everyone use that wasn't working correct. The tech issues through the mobile app made my experience very frustrating.

PHILLIP H.
Clasificación:

El cliente no dejó un comentario.

Jonathan R.
Clasificación:

Talked with 2 different associates and both had excellent customer service! Nothing to improve in my experience

JOHN G.
Clasificación:

The staff were rude and added charges without my knowledge. When i noticed after returning the equipment, the lady feigned ignorance and eventually after my insisting, she said they couldnt do anything and i should that i should contact customer.care

Eric P.
Clasificación:

El cliente no dejó un comentario.

BRETT P.
Clasificación:

They had computer problems, took too long to rent a simple tow dolly which guaranteed that I would not be able to return it the same day.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

Mary S. | First Impressions |
Clasificación:

Very kind and helpful ladies.

Ramon S. | Overall Experience |
Clasificación:

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Kennith W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

joanne s. | Overall Experience |
Clasificación:

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

HALEY NOEL B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

IVY M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony S. | First Impressions |
Clasificación:

Everyone was very friendly and helpful.

Herbert S. | First Impressions |
Clasificación:

Would rather have easier access to storage units.

joanne s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

joye d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dave T. | First Impressions |
Clasificación:

MANAGER WAS VERY HELPFUL

Christopher S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RUTH R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JUDITH V. | Overall Experience |
Clasificación:

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Thank You

TARA S. | First Impressions |
Clasificación:

The person who helped me was very nice and explained everything to me very well.

michelle k. | Overall Experience |
Clasificación:

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

NICOLE R. | First Impressions |
Clasificación:

Very friendly with great customer service! Highly recommend this storage facility!

michael M. | Overall Experience |
Clasificación:

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

John A. | Overall Experience |
Clasificación:

Great customer service and well maintained facilities

Trevor D. | Overall Experience |
Clasificación:

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

John A. | First Impressions |
Clasificación:

None

Bailey O. | First Impressions |
Clasificación:

N/A

RUSSELL P. | Overall Experience |
Clasificación:

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

victor j. | First Impressions |
Clasificación:

Great service

Vicki W. | First Impressions |
Clasificación:

As many times as I've used this facility I've never had a problem. Good customer service.

Jerry T. | Overall Experience |
Clasificación:

They were there when I needed them.

Wanda B. | Overall Experience |
Clasificación:

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Donald D. | First Impressions |
Clasificación:

It was an easy and simple process. The customer service was great!

Robert S J. | Overall Experience |
Clasificación:

All the staff did an excellent job !

Rene M. | Overall Experience |
Clasificación:

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Wanda B. | First Impressions |
Clasificación:

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

ANN B. | First Impressions |
Clasificación:

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

TISHA M. | Overall Experience |
Clasificación:

The manager is terrible.

SANDRA R. | First Impressions |
Clasificación:

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

colene b. | Overall Experience |
Clasificación:

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

Ramon S. | First Impressions |
Clasificación:

I give it 4 stars.

Jim P. | Overall Experience |
Clasificación:

Nice place but 2nd level , rough going up and down stairs

William B. | First Impressions |
Clasificación:

.

mary m. | Overall Experience |
Clasificación:

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

Christina H. | First Impressions |
Clasificación:

Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Mary E. | Overall Experience |
Clasificación:

Great storage place an the staff are always friendly very helpful.

Sherri C. | Overall Experience |
Clasificación:

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Philip W. | Overall Experience |
Clasificación:

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Hally P. | Overall Experience |
Clasificación:

Staff is excellent

Ben M. | Overall Experience |
Clasificación:

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Linda c. | Reservation |
Clasificación:

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

RENESA F. | Reservation |
Clasificación:

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

Travis M. | Reservation |
Clasificación:

This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

berttrand r a. | Reservation |
Clasificación:

Really helpful and patient. Showed us all units available.

Rebecca M. | Reservation |
Clasificación:

This location treated me much better than the other location on Pacific

TAMIKA F. | Overall Experience |
Clasificación:

The staff was very helpful

Yolanda L. | Reservation |
Clasificación:

Everything was fine

MERRICE N. | Overall Experience |
Clasificación:

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

Willard H. | Reservation |
Clasificación:

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Lourdes T. | Overall Experience |
Clasificación:

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

sara s. | Overall Experience |
Clasificación:

This was a very clean, safe and friendly storage .

Kevin W. | Overall Experience |
Clasificación:

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

DAVID S. | Overall Experience |
Clasificación:

I had no problems with my storage units or customer service. The staff was always friendly and helpful.

REBEKAH L. | Overall Experience |
Clasificación:

All great

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