Comentarios de los clientes para U-Haul Moving & Storage of Spanaway

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Spanaway

Clasificación general:

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Joel V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LAMAR ALAN J.
Clasificación:

El cliente no dejó un comentario.

VINCENT R.
Clasificación:

I needed the rental to haul some 16-foot deck boards, for which I specifically asked if they could be laid across the bottom of the truck. I was told a 17-foot truck would be perfect for this purpose. I confirmed my reservation for pickup of the boards after checking out my truck and went all the way to the hardware store only to find out that the bed was too short. Upon return, I was assessed full charge including mileage due to not reporting the issue in advance. When I tried to call customer service after learning my haul wouldn't fit, I waited on hold for 2 hours and gave up. So, not reporting the issue in advance wasn't for lack of trying. The service representatives showed no empathy, understanding or willingness to work with me on the company error whatsoever. Do not use this location.

john M.
Clasificación:

People in spanaway u haul were very helpful and easy to work with I had a Excellent customer service very professional

MI SUK D.
Clasificación:

El cliente no dejó un comentario.

MARK H.
Clasificación:

El cliente no dejó un comentario.

Deanna R.
Clasificación:

Make sure the trck is actually checked out as it was given to me with a flat tire

ALEX W.
Clasificación:

nothing except power windows and cruise control. perfect otherwise

JASON CHRISTOPHE L.
Clasificación:

Make sure the truck is clean and ready for the next customer. Cargo space smelled like Marijuana. It was very strong and smelled for most of the move. I rented the truck for 48 hours but returned it at 25 hours but still got charged for the full 2 days. $210 for 60 miles and 1 day use seems a bit excessive. I'm sure we won't be using this service again and will recommend others to find alternative means.

CANDANCE CAROL R.
Clasificación:

Great experience all around

TRAVIS AARON B.
Clasificación:

El cliente no dejó un comentario.

Maeli P.
Clasificación:

El cliente no dejó un comentario.

TIFFANY MAY C.
Clasificación:

Aj and Sam are the best. I have used uhaul around 6 times over the past year to include having a storage at one time. They both are amazing and always make me feel comfortable and laugh, they are very professional and welcoming.

MARIO ALBERTO P.
Clasificación:

Give u credit if u over do it on gas I got the vehicle with 3/4 of tank I accidentally filled it

SHARON M.
Clasificación:

El cliente no dejó un comentario.

BRENT W.
Clasificación:

El cliente no dejó un comentario.

JULIAN S.
Clasificación:

A young man helped me when I returned the truck, I didn't catch his name but he was remarkably nice. You need to keep him and give him a raise.

Aren L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ALICE D.
Clasificación:

Check in at the counter went well..However, at check out their was just me your associates too long to check me out never had an experience like this before. In one month I have rented 3times and not one time I had a bad experience until today.

STEPHANIE RICHEL L.
Clasificación:

Great Customer Service

Thi W. | Overall Experience |
Clasificación:

From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I’ll definitely be back for my moving and storage needs!!!

Guy M. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Joseph Y.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

Truck had a lot of undocumented damage which cause me to take longer and I had to drive to another location to get my pads......it took off 1.5hrs of packing and caused stress. Not my favorite uhaul experience! One positive is you do have great staff that are apologetic and supporting. Would have been nice if someone would have dropped pads off to me. Lastly, truck smelled heavily!!

BRENT W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL A.
Clasificación:

Excellent customer service. Top notch. I would come here again!

Guy M.
Clasificación:

El cliente no dejó un comentario.

Margaret G.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER KALA K.
Clasificación:

Make the mirrors not as breakable and have staff more knowledgeable on procedures

CORY H.
Clasificación:

Your people were so nice, quick and helpful. I'm very pleased.

Truman R.
Clasificación:

I submitted a reservation at CG's Come n Go automotive for the same truck, but ended up waiting at the location for around 20 minutes before having to bail due to time crunch. They did not answer their phone nor looked like they were open when my reservation was requested.

Jaymie F. | First Impressions |
Clasificación:

The two people on location we helpful and accommodating.

TOBY CHARLES H.
Clasificación:

El cliente no dejó un comentario.

BRANDON W.
Clasificación:

The uhaul sent the pick up location closer to our address. But your service was great.

Jason F.
Clasificación:

El cliente no dejó un comentario.

Kenneth N.
Clasificación:

The facility seemed to have everything one would need for moving. The inside of the windows were quite dirty. The overall truck maintenance seemed to be fine. I was Not given (email or text) any photos of truck to show any previous damage. I was told that none had been taken and not to worry about it. I had to walk back and forth between the truck and the office several times to get this "cleared up". I don't understand why the roll of plastic wrap I decided to get couldn't just be added to the original online rental agreement. I was not informed of the route to take to return the vehicle. There is signage by the road which can be seen fairly easily if heading north to facility,but Not when coming in from the south. I asked the lady who was checking me out after returning the vehicle about owing more for the extra milage . She said I didn't owe any. In reality she had already added it to the final invoice. This was fine ,but that is what she should of told was done. There was also some confusion caused by the mask wearing ,muffled speech, plexiglass barriers and not talking loud enough. Overall I would rate your people at a 6 out of 10. They seemed to know their stuff but not how to transfer that knowledge to the customer. It seemed hard for them to get off their computer and help someone if it wasn't absolutely necessary. I've dealt with this same facility many years ago and found them much more personable back then. For these reasons, I neither recommend or not recommend this facility. I would simply explain my experience if asked. The move itself went fine and your equipment performed as expected.

Alexander O.
Clasificación:

not enough room. signs are not clear upon arrival and requires turning around on a busy street to access the turn-in section.

James S.
Clasificación:

Pick location changed day prior. No big deal but my pre-pay of boxes did NOT move to the new location. Its $8, not a large sum of money. But i had to pay again because you made me pre-pay for my boxes upon booking the rental.

BRUCE J.
Clasificación:

Make sure ALL fees and COSTS are discussed up front....

KEVIN W.
Clasificación:

AWESOME 👏

KEENA L.
Clasificación:

I was very impressed with every employee

STACIE W.
Clasificación:

El cliente no dejó un comentario.

VICTOR Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOHN H.
Clasificación:

Associate was very friendly and helpful

PERCY N.
Clasificación:

El cliente no dejó un comentario.

Alvin J.
Clasificación:

El cliente no dejó un comentario.

ERIC C.
Clasificación:

They were very polite and quick. It was obvious they work hard to maintain the place.

DIANE L.
Clasificación:

Representative was not helpful. I wasn't given any idea of how the vehicle operated. When I got in, I couldn't even see over the hood of the truck! Couldn't adjust the outside mirrors by myself! The $19.99 a proposed price per day is a farce. You should come up with an all inclusive up to a certain amount of miles per 24 hour period. I had the truck p/u truck from 9:30-5:30, put 60 miles on it, $10 in gas AND paid $68 plus change. Of course had I not re-filled the gas as specified by the terms, I would have been obligated to pay 4.20 per gallon PLUS a $30 fee! When employees are not very helpful, not very busy, don't come out at check in ( Like the sign said: "Stay in your vehicle for check in of equipment. ") Another person pulled in, went in and checked out before I followed up. I was just disappointed with my overall experience. WON'T rent from U-Haul again...

Johnny O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RYDEL GLEN E.
Clasificación:

El cliente no dejó un comentario.

JOSEPH ANDREW M.
Clasificación:

Rental was for Saturday they called me and said wires were damaged and couldn't find me a different trailer found one at Lakewood myself and paid double because it was now rented on Sunday .Staff was very rude at spanaway when I returned on Monday morning and accused me of damaging the trailer. Inside staff continued to treat me poorly until they found my contract in the system . I will never go there again and will likely tell many people to stay away. Lakewood staff was great and treats their customers well. Spanaway staff needs customer service training. I am a plant manager at a local aerospace company and I would never tolerate treatment like this to customers and this needs to be addressed

David L.
Clasificación:

El cliente no dejó un comentario.

LAURENCE S.
Clasificación:

El cliente no dejó un comentario.

KENNETH W.
Clasificación:

El cliente no dejó un comentario.

VANCE KIRK D.
Clasificación:

El cliente no dejó un comentario.

Chan W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carla G.
Clasificación:

The staff at the 153rd & Pacific Ave, Tacoma location go above and beyond for the customers. The staff are absolutely the friendliest, always positive and helpful!

ryan L.
Clasificación:

El cliente no dejó un comentario.

SCOTT CAMERON K O.
Clasificación:

Great customer service will definitely be back much better than other rental sites. Aloha

CASSANDRA G.
Clasificación:

This location has messed up every rental I have gotten. They are awful. They rented me unsafe equipment for the vehicle I had and caused the engine in my vehicle to blow, they have lost or claim to not gotten reservations I have made. Today they charged me for an extra day on a 24 hours trailer rental that I had for 5hours and 52min. They are rude and very unprofessional. I will not go back to this location and I don't recommend it for anyone else.

Curtis O.
Clasificación:

Great customer service! Truck handled, loaded, just like my F250. I had a 26' truck pulling a car hauler and it handled excellent. Will use again.

MARK ANTHONY H.
Clasificación:

Everything turned out very good, and the staff were great. It is sometimes difficult getting through on the phone to talk to someone though.

ANDREA MONIQUE S.
Clasificación:

Good customer service and helpful information.

PORFIRIO G.
Clasificación:

Everyone was very helpful and courteous, they will take care of you when you come in.

RILEY W.
Clasificación:

The truck was gross and dirty inside and everything was sticky

Sydney B.
Clasificación:

El cliente no dejó un comentario.

ARNOLD G.
Clasificación:

El cliente no dejó un comentario.

KARLYE H.
Clasificación:

Satisfied overall

JOSHUA K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brad C.
Clasificación:

El cliente no dejó un comentario.

Harriet A.
Clasificación:

All of the staff @ U Haul Moving & Storage of Spanaway, Washington were incredibly helpful & kind. I had rented a 17 ft moving van, when I got to the lot to pick it up, I realized that it was too big for me to drive it. I immediately went back to the staff member & explained my situation & they were able to ditch my rental van to a 10 ft. I highly recommend this particular store for your moving needs. Thank you to all who helped make things go smoothly.

Jessica C.
Clasificación:

El cliente no dejó un comentario.

Rodney T.
Clasificación:

El cliente no dejó un comentario.

DENNIS M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH L.
Clasificación:

El cliente no dejó un comentario.

shari C.
Clasificación:

El cliente no dejó un comentario.

William N.
Clasificación:

The morning crew that was present for the initial picking up of the trailer were very rude. First upon entering I was asked to put on a mask, which was expected. However, after informing them that I could not, one employee sarcastically remarked, "Oh! Great." Furthermore this employee was just putting his mask on when I entered the building and it had holes in it. Then when we were trying to hook up to the trailer the attendant helping practically yelled at my friend that he needed to be respectful, and he had not even said anything to her. The only comment he had made was that I got a small baby trailer. Then even though we were outside where masks are not required, she raised her voice and demanded that we back away from her and remain six feet away. Even though none of us were that close to her anyway. The afternoon crew was much more laid back and a lot easier to deal with. That is the only thing that kept this rating from being a one-star. However, I will not use your location or recommend it to anyone again.

CHRISTIE ANN W.
Clasificación:

I had trouble turning the key tostada the truck. Had to jiggle the key a long while to get it to turn to start the truck. Equipment needed some repair The key ignition needs to be repaired it is worn out

Richard O.
Clasificación:

Nice and easy check out and check in.

BRIAN B.
Clasificación:

The truck was vary dirty out side. I hade to go to gas station to clean windshield to see good .

James D.
Clasificación:

Everyone was nice and took care of my needs. Thanks for a good experience.

VICTORIA B.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH H.
Clasificación:

Quick and efficient drop off

HEATH JAMES L.
Clasificación:

El cliente no dejó un comentario.

ROBERT FREDERICK A.
Clasificación:

Make sure that after they stand in the store for 15 minutes reserving a truck a week in advance and check on that reservation a couple of days later to confirm that they don't show up to get the truck only to be told that they aren't even in the system. This has happened to us twice at this location and it happened to a customer who was picking up the same time I was making my reservation. I didn't even get an apology, instead I was told “this happens sometimes.” I guess that makes it okay. I will never return to this location.

Rhonda S.
Clasificación:

The young lady who helped me was super helpful and allowed me to take my truck 40 minutes early

ARNOLD ELLISON A.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER M.
Clasificación:

El cliente no dejó un comentario.

Jonathan W.
Clasificación:

MAINTENANCE ON TRUCK NEEDS TO BE CONDUCTED , TRUCK WAS JERKING AS DRIVING !!

William R.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

El cliente no dejó un comentario.

LYNZEE M.
Clasificación:

They didn't have our reservation for our storage unit. Huge inconvenience and I want a partial refund for the issue with the tire and storage unit.

Victoria P.
Clasificación:

El cliente no dejó un comentario.

Sherri H. | Overall Experience |
Clasificación:

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

ALLYN B.
Clasificación:

Aj has very great customer service skills. Answered any questions I had and made picking up and dropping off very easy. I would absolutely recommend this location to friends and family.

Brian G.
Clasificación:

Bigger signs for the equipment return would be helpful

Ronaldo B.
Clasificación:

El cliente no dejó un comentario.

SHAWNA LEE E.
Clasificación:

I did not choose this location and it was really out of the way for me.

KRISTIN C.
Clasificación:

El cliente no dejó un comentario.

ROGER L.
Clasificación:

El cliente no dejó un comentario.

Mixcoatl O.
Clasificación:

El cliente no dejó un comentario.

CHHAMBONI S.
Clasificación:

El cliente no dejó un comentario.

JAIME EARL V.
Clasificación:

Easy and professional, very nice experience.

Jacquelyn M.
Clasificación:

I have a VERY hard time getting in and out of the rentals. Be sure to have step stools for people like me who have arthritis.

Raul C.
Clasificación:

Excellent place. Always friendly and professional

Michael S.
Clasificación:

El cliente no dejó un comentario.

Victor S.
Clasificación:

El cliente no dejó un comentario.

dale r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Jeremy W.
Clasificación:

My husband and I reserved a 26 foot truck with auto transport for a move across the country. I called the day before to verify and was told by the first representative that my husband would have to travel to 2 different locations because the equipment was sparse. I called later that day and was told there was a truck and trailer available at the same location near our house. (I was told the truck was not pending drop off, but was actually waiting at the location for us to pick up). As my husband was leaving the house the next day to get the uhaul I received a text notification that Our truck was downgraded to a 20 foot truck even though we had already PRE PAID for everything!!!! I was told that no equipment was available in the whole state of Washington and that renting the 20 foot truck was our only option. After making multiple phone calls and waiting on hold, I was told that the representative called and left a message notifying us of this the night before. Neither my husband or I received a call or message. So the representative all out lied. It resulted in us having to leave furniture and various other items behind because we simply didn't have the space. When I called to complain I was offered $200 and the $50 reservation promise, but was told essentially that this was a gracious offer and that this isn't normally done. I left behind nearly $2000 in stuff that I now have to replace. Then they failed to refund the difference between the 26 foot truck and 20 foot truck which wasted more of my time making phone calls and having to wait excessively long to speak to a human being. I am still waiting on that refund and will NEVER EVER do business with Uhaul again. They have you pay for a service that they cannot provide and essentially do a bait and switch at the last minute leaving us and I am sure others in a lurch. I am an essential worker being a nurse and it was imperative that our move happen the day it did or otherwise I would have waited and demanded a full refund and went with another company. If this is how Uhaul does business then shame on you.

Deborah K. | Overall Experience |
Clasificación:

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

carlos p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary S. | First Impressions |
Clasificación:

Very kind and helpful ladies.

Ramon S. | Overall Experience |
Clasificación:

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Kennith W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

joanne s. | Overall Experience |
Clasificación:

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

HALEY NOEL B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

IVY M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony S. | First Impressions |
Clasificación:

Everyone was very friendly and helpful.

Herbert S. | First Impressions |
Clasificación:

Would rather have easier access to storage units.

joanne s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

joye d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dave T. | First Impressions |
Clasificación:

MANAGER WAS VERY HELPFUL

Christopher S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RUTH R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JUDITH V. | Overall Experience |
Clasificación:

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Thank You

TARA S. | First Impressions |
Clasificación:

The person who helped me was very nice and explained everything to me very well.

michelle k. | Overall Experience |
Clasificación:

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

NICOLE R. | First Impressions |
Clasificación:

Very friendly with great customer service! Highly recommend this storage facility!

michael M. | Overall Experience |
Clasificación:

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

John A. | Overall Experience |
Clasificación:

Great customer service and well maintained facilities

Trevor D. | Overall Experience |
Clasificación:

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

John A. | First Impressions |
Clasificación:

None

Bailey O. | First Impressions |
Clasificación:

N/A

RUSSELL P. | Overall Experience |
Clasificación:

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

victor j. | First Impressions |
Clasificación:

Great service

Vicki W. | First Impressions |
Clasificación:

As many times as I've used this facility I've never had a problem. Good customer service.

Jerry T. | Overall Experience |
Clasificación:

They were there when I needed them.

Wanda B. | Overall Experience |
Clasificación:

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Donald D. | First Impressions |
Clasificación:

It was an easy and simple process. The customer service was great!

Robert S J. | Overall Experience |
Clasificación:

All the staff did an excellent job !

Rene M. | Overall Experience |
Clasificación:

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Wanda B. | First Impressions |
Clasificación:

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

ANN B. | First Impressions |
Clasificación:

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

TISHA M. | Overall Experience |
Clasificación:

The manager is terrible.

SANDRA R. | First Impressions |
Clasificación:

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

colene b. | Overall Experience |
Clasificación:

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

Ramon S. | First Impressions |
Clasificación:

I give it 4 stars.

Jim P. | Overall Experience |
Clasificación:

Nice place but 2nd level , rough going up and down stairs

William B. | First Impressions |
Clasificación:

.

mary m. | Overall Experience |
Clasificación:

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

Christina H. | First Impressions |
Clasificación:

Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Mary E. | Overall Experience |
Clasificación:

Great storage place an the staff are always friendly very helpful.

Sherri C. | Overall Experience |
Clasificación:

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Philip W. | Overall Experience |
Clasificación:

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Hally P. | Overall Experience |
Clasificación:

Staff is excellent

Ben M. | Overall Experience |
Clasificación:

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Linda c. | Reservation |
Clasificación:

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

RENESA F. | Reservation |
Clasificación:

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

Travis M. | Reservation |
Clasificación:

This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

berttrand r a. | Reservation |
Clasificación:

Really helpful and patient. Showed us all units available.

Rebecca M. | Reservation |
Clasificación:

This location treated me much better than the other location on Pacific

TAMIKA F. | Overall Experience |
Clasificación:

The staff was very helpful

Yolanda L. | Reservation |
Clasificación:

Everything was fine

MERRICE N. | Overall Experience |
Clasificación:

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

Willard H. | Reservation |
Clasificación:

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Lourdes T. | Overall Experience |
Clasificación:

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

sara s. | Overall Experience |
Clasificación:

This was a very clean, safe and friendly storage .

Kevin W. | Overall Experience |
Clasificación:

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

DAVID S. | Overall Experience |
Clasificación:

I had no problems with my storage units or customer service. The staff was always friendly and helpful.

REBEKAH L. | Overall Experience |
Clasificación:

All great

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