Comentarios del cliente para U-Haul Moving & Storage of Spanaway

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Spanaway

Grado total:

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Kenneth H. en

Grado:

Your attendant could hang around to assit instead of jumping out of the truck and rushing away. It took me quite some time to adjust the mirrors; get out, move mirror, gert in and check. Get out, move mirror, get in and check. Repeat. Repeat. Repeat.

michelle k. en

Grado:

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

CHRIS B. en

Grado:

Think it was Devon that did my trailer hitch. Both him and Glenn have been extremely helpful with helping answer any questions with my upcoming move. Original plan was to tow my truck behind a 15ft U-Haul, however you don’t carry trailers wide enough. So next option was to tow a 6x12 trailer. I have been to the location to measure the inside of the 6x12, and have been informed of the flexibility I have with dates to hold the trailer. Exceptional customer service by both these guys, and they have ensured I’ll continue to use U-Haul in my future needs as well.

SHELLY I. en

Grado:

El cliente no dejó un comentario.

Caleb D. en

Grado:

Very friendly and helpful. I had no issues. Wish every business treated the customers this way!

GARRETT B. en

Grado:

El cliente no dejó un comentario.

Cecil B. en

Grado:

El cliente no dejó un comentario.

Jacky W. en

Grado:

El cliente no dejó un comentario.

Norman M. en

Grado:

N/A

James J. en

Grado:

El cliente no dejó un comentario.

JOHN F. en

Grado:

The reason I gave it two stars is due to the fact that in all of my U-Haul experiences, this one was the worst. First, there is an older guy with black hair, glasses and approximately 5'5" that was extremely unprofessional and rude, I asked for a newer truck and received a 15" Truck with over 113,000 miles, the driver's side window would not easily roll up with the window hand crank, alignment was way off and alot of play in the steering wheel. The only part of this was that was positive was that the Asst Manager was On Duty when I returned the truck back in and advised him of the situation, he advised me that he would personally speak with that individual and go from there. I spoke with Customer Service and advised them of my experience. I would rent from this place again...if one of the management team was personally handling my rental, otherwise I would rent at another location in the future.

Bonnie W. en

Grado:

Very helpful with referring me to a uhaul facility that had the size storgage unit i needed

Gloria M. en

Grado:

El cliente no dejó un comentario.

Tammy G. en

Grado:

The truck I rented had a very bad smell. Maybe spray the trucks with a nutrualizing air freshener.

Lawrence N. en

Grado:

Phone order not correct but customer Service took care if it quickly and I was on my way.

Daniel M. en

Grado:

El cliente no dejó un comentario.

Don G. en

Grado:

El cliente no dejó un comentario.

Yally Y. en

Grado:

Out of the many times we have rented uhauls...this is the first time our rental had debris caked under the seats and around the edges of the floor. Also it had many dents and scratches. The worst part was white knuckle driving on the freeway because the alignment was off. With the wind and rain I had to constantly adjust my steering to stay in my own lane. This would be the first time that I wouldn’t mind getting a partial or even a full refund for the stress driving that truck. With that said I still like the location and the staff there.

Philip A. en

Grado:

No hassle turn in!

Tona F. en

Grado:

El cliente no dejó un comentario.

Amanda S. en

Grado:

Do not list locations as having 24/7 mobile access pick-up, whatever you call it and then when we arrive happen to not have that option available.

Lisa E. en

Grado:

C.j. was rude to me and my mother,butting in while we were talking to each other and causing us of swearing .First off we were talking only to each other it's not his business secondly neither I nor my mother remember swearing ...again we were talking to each other. I apologized to another customer saying I'm sorry if I swore in your presence. She didn't say anything..so I doubt it bothered her either way! C.j.was rude to all of us!

William M. en

Grado:

They helped me get in and out fast.

Gary V. en

Grado:

I rent from U-Haul often. This time I rented a trailer for 24 hours. I returned it before the close of business and I was over the 24 Hours by a little less than two hours. It was terrible rainy night and traffic was horrible. I was very disappointed that I was charged an additional day under these circumstances. Although I rent often I will certainly rethink where I rent next time.

Randy M. en

Grado:

Employee was friendly but slow. Truck contract said gas was full but it was a little over 3/4 tank. Didnt realize it til we left. Didnt have time to go back. Guess will just have to eat that 40 bucks.

Ronald B. en

Grado:

El cliente no dejó un comentario.

Joshua P. en

Grado:

El cliente no dejó un comentario.

Johnny M. en

Grado:

El cliente no dejó un comentario.

VANCE D. en

Grado:

It went very well!

Miroslaw T. en

Grado:

El cliente no dejó un comentario.

DOUG S. en

Grado:

I was displeased with the gas consumtion, or at least with the meter. The paper guide told me to put in 9 gallons. But that was not enough to move the meter to the original spot. I put in 12 gallons. That equates with 2.18 gallons per mile for my 26-mile trip. I think I got taken. I drive a 40-foot RV that get 7.5 mile per gallon, a bigger and heavier vehicle.

Sandra P. en

Grado:

CJ was great as there was an issue with my card and he fixed it and went above and beyond to take care of the customer.

Mark V. en

Grado:

They were kind and helpful

Cheryl T. en

Grado:

The gentleman that check the truck to me was very personable & even joked with as he was being very professional. The young lady that finished was very efficient & friend in many ways

MONIQUE D. en

Grado:

El cliente no dejó un comentario.

Kathryn T. en

Grado:

I tried to drop the U-Haul truck off at a location in Yelm but the people there said their lot was full and that I had to take it elsewhere which was inconvenient for me and I missed an appointment and had to reschedule that due to not being able to drop my U-Haul check off on time

Corleen P. en

Grado:

The wooden floor upstairs is getting a little rough in places. It's normal wear and tear, i know, it's the only thing that will eventually need improvement that i can see. Other than that I'm completely happy with the whole experience.

Gary J. en

Grado:

The truck had 3/4 tank of gas when I got in it. They said it was full and charged me for a full tank. I will never use this uhaul location again.

Douglas G. en

Grado:

El cliente no dejó un comentario.

NICOLE R. en

Grado:

Very friendly with great customer service! Highly recommend this storage facility!

michael M. en

Grado:

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

John A. en

Grado:

Great customer service and well maintained facilities

Trevor D. en

Grado:

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

John A. en

Grado:

None

Bailey O. en

Grado:

N/A

RUSSELL P. en

Grado:

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

victor j. en

Grado:

Great service

Vicki W. en

Grado:

As many times as I've used this facility I've never had a problem. Good customer service.

Jerry T. en

Grado:

They were there when I needed them.

Wanda B. en

Grado:

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Donald D. en

Grado:

It was an easy and simple process. The customer service was great!

Robert S J. en

Grado:

All the staff did an excellent job !

Rene M. en

Grado:

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Wanda B. en

Grado:

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

ANN B. en

Grado:

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

TISHA M. en

Grado:

The manager is terrible.

SANDRA R. en

Grado:

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

colene b. en

Grado:

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

Ramon S. en

Grado:

I give it 4 stars.

Jim P. en

Grado:

Nice place but 2nd level , rough going up and down stairs

William B. en

Grado:

.

mary m. en

Grado:

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

Christina H. en

Grado:

Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Mary E. en

Grado:

Great storage place an the staff are always friendly very helpful.

Sherri C. en

Grado:

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Philip W. en

Grado:

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Hally P. en

Grado:

Staff is excellent

Ben M. en

Grado:

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Linda c. en

Grado:

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

RENESA F. en

Grado:

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

Travis M. en

Grado:

This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

berttrand r a. en

Grado:

Really helpful and patient. Showed us all units available.

Rebecca M. en

Grado:

This location treated me much better than the other location on Pacific

TAMIKA F. en

Grado:

The staff was very helpful

Yolanda L. en

Grado:

Everything was fine

MERRICE N. en

Grado:

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

Willard H. en

Grado:

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Lourdes T. en

Grado:

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

sara s. en

Grado:

This was a very clean, safe and friendly storage .

Kevin W. en

Grado:

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

DAVID S. en

Grado:

I had no problems with my storage units or customer service. The staff was always friendly and helpful.

REBEKAH L. en

Grado:

All great