Cup holder was full of sticky stuff.,, got on my travel mug and then onto my clothes before I realized it.Brenda G T.
Customer Reviews for U-Haul Moving & Storage of Southside
Edmonton, AB T6E4W8
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gregory K.
El cliente no dejó un comentario.Michael K.
Awesome. Rented multiple times in the last couple of months. I got what I wanted and was treated very well. Thank you,Kevin M.
El cliente no dejó un comentario.William B.
Tamara Miller is one of the best customer-facing representatives that I have dealt with in a long long time. Superb customer service! Gracias.Roland K.
Maybe have a separate line for those who prebooked on line. My reservation was for 10am and I didn't get to the front of the line until 10:45.Sean L.
have none...Mike M.
El cliente no dejó un comentario.Todd B.
More people needed at the front. When I went in there were 2 staff assisting, but there were about 6 people in line.Amanda A.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.casey B.
Make sure there is more than 1/4 tank of gas in the tank. Otherwise excellent and efficient service.Don S.
Really appreciate your response and thanks 😊Rajanjit D.
No problem except the app didn't allow me to add an alternate driver so I had to drive instead of my husband. That was the only annoying thing which had nothing to do with the location! Otherwise everything was fine. The employees were all pleasant and the self check in and return was smooth and easy.Lisa H.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.NICOLAS A.
El cliente no dejó un comentario.Mohammad R.
Worked quick & efficientMarilynn B.
A warning on a $30 fee for not refueling would have been nice. Chose not to gas up for convience sake and not happy with extra charge. Would have gassed up on my own.tyson L.
The Edmonton location 9521 51 avenue where I dropped the auto transport and truck the lady Team member Tamera was very quick and showed great costumer obsession helped me to unhook auto transport . Definitely recommend Uhaul and this location to friends and family.JASWINDER D.
El cliente no dejó un comentario.SYED H.
El cliente no dejó un comentario.David S.
The guy who talked to me was great. We talked about what is the best solution to my logistics of Calgary to Edmonton. I liked him cause you can tell he cares and super friendly and did his job very professionally. Sorry to say I forgot his name, but I believe he is from Jordan. Thank you uhaul for the rental and because of the guy from Jordan I won't be going anywhere else for rental equipment and I will be telling everyone else where to go.Jeff Z.
El cliente no dejó un comentario.Michael S.
I still haven't got my receipt emailedShafik R.
Very efficient dropoff, quick response, friendly, no hassle.Ken R.
El cliente no dejó un comentario.Mathias M.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.murray m. | First Impressions
Had a good experience with this location this time and beforeFranz L.
El cliente no dejó un comentario.Martin B.
El cliente no dejó un comentario.Brock L.
I advised the staff that the trailer I had rented had a bad ground somewhere in the system as I had to use booster cables to ground the trailer to my truck, the staff dismissed the concern. The lights all worked when hooked up but when braking the lights would all go out without my makeshift ground cable.Lee C.
Nothing just keep up the good work.murray M.
The windshield had lots of bugs on it,I did pick it up at 0900?Dan H.
El cliente no dejó un comentario.Kris H.
51 Ave Edmonton AB branch deducted $25 from my visa for cleaning, despite I cleaned the truck before I left the location. That is totally unfair and really left very bad impression. I will never recommend U-Haul form any person.Mohamed N.
The online check in was glitchy- but service at this location was great.Dave B.
El cliente no dejó un comentario.ZhiMike G.
More staff needed. Always a very busy place but great service once served.Frank H.
More staff at the front counter, long lineups!John T.
Service was great. The uhaul had a soft spot inside (looked like bolts were missing? Told the guy when we dropped it off at consign & sell in Stony Plain.Kelley H.
Pick up truck rated to tow 6000 lbs. The Ford F150 suspension weak to tow 5000 lbsJohn Y.
the guy jim who tried to fix my plug was so helpfulJACK S.
El cliente no dejó un comentario.Toni H.
Have the fuel topped off before pickup. That would make it easier to return at the same level. Hard to judge 1/4 tank accurately.James Brant V.
El cliente no dejó un comentario.Ricky P.
I dropped off a trailer and was able to pick one up after. No one helped me with hooking up the trailer. I was in line for 45 minutes to check in. I asked for 24 pads only received 12.Rose O.
First location did not have the truck. By luck, I called this location and they had it. Didn't have the supplies I asked for. finally got things sorted.Werner T.
El cliente no dejó un comentario.Harold Allen F.
This location service was excellent but Uhaul customer service over the phone was poor.Hafeez R.
The storage units are extremely poorly built. There are nails and screws poking out through the wood everywhere. It is an unsafe environment. My father cut himself on a screw when we were unloading. And the access door to the building with the units was blocked by trailers, forcing us to unload our truck a significant distance away.Adam L. | First Impressions
Have more staff available late in the day for returns. Waited 45 minutes in a hot store to settle my billSusanna B.
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.heather T.
El cliente no dejó un comentario.DAVID L.
The person who helped us get our truck (sorry don't remember his name) was super helpful and nice, thank you!!Patrick K.
You need more staff period!Patricia F.
El cliente no dejó un comentario.Daphne M.
El cliente no dejó un comentario.Victor C.
El cliente no dejó un comentario.Bruce M.
Bad experience my reservation got changed 3 times for a 1 day rental of a 10 foot truck and then was over charged. The mix up got rectified which I was happy about but very stressful situation.Debbie R.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Jacob H.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.Marline F.
El cliente no dejó un comentario.Shanzay F.
El cliente no dejó un comentario.Simon C.
El cliente no dejó un comentario.james W.
El cliente no dejó un comentario.sonia E. | Overall Experience
Tamera was a rock starBonnie T.
Staff at this location were helpful, and provided assistance with connecting an AT trailer to our moving truck - I really appreciated they took the time to do that.Brad D.
El cliente no dejó un comentario.shawn A.
El cliente no dejó un comentario.Ellwood F.
Wait time was a longer than expected. Maybe automate some of your processes to speedup the que.Rolando S.
El cliente no dejó un comentario.Sandeep K.
Street parking can be a challenge. U-haul should designate some parking space for it's customersCLEVER C.
You are doing your best during this busy moving time.ANTOINE B.
Great Team,, friendly and knowledgeable people. The pick up time took so long due too many customers on line, probably due to weekend too. Returning vehicle was quick.Hysen F.
We booked a unit and when we arrived we were told all units were fullNeiff H. | Overall Experience
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Ian R.
Was disappointed when I came in and my reserved blankets were not available. Luckily we were able to make other arrangements. Equipment was well used (ie: old). The vehicle had a dirty windshield with lots of bugs and the outside mirrors were the same. It looked like it hadn't been cleaned in weeks. The inside was beyond dirty and hadn't been cleaned in a while. Overall rating of this unit was average to poor. I was disappointed I received such an unit, considering newer models were available. Original counter service was ok, return counter service was great. Originally did not do a price comparison but based on this experience, will be looking at alternatives, next time we will be renting.Ken H.
All the staff were friendly and very helpfulAndrew P.
El cliente no dejó un comentario.DENNIS O.
El cliente no dejó un comentario.Kevin M.
No long waiting, no issues on the roadVladimir S.
El cliente no dejó un comentario.Mike C.
El cliente no dejó un comentario.Ryan K.
u haul has their sh!t together keeping track of all your equipmentcasey B.
Break of the trailer started leaked oil which sprinkled oil on my truck and trailer. It was a big safety issue.Tripatpal S.
Fast Fast , efficient and friendly did I mention FastDaniel R.
Great location, MUCH better than going through a local corner store location and the staff were friendly and knowledgeable.Jason O.
El cliente no dejó un comentario.Lorraine S.
We had a reservation at a different location first and it was very sketchy. As a single female, I felt very uncomfortable there. No one was at the store, the back door was open, couldn't get access to our truck that was parked in the back. That needs to change.Jennifer A.
El cliente no dejó un comentario.Alain S.
El cliente no dejó un comentario.Danielle H.
I don't believe anything needs improving.Bonita P.
El cliente no dejó un comentario.Aaron B.
The level of quality and service that my son and I experienced was nothing short of "excellent" and in saying this, I would like to give particularly great credit to AWS MURAYSH. His attitude, behavior and work ethic is incredible!. Thanks to Aws, it was the best we have experienced in customer service! From the moment we met Aws, he was courteous, personable, respectful, knowledgeable, efficient, and a remarkable multitasker. Indeed, this is a man who takes his responsibilities in customer service very seriously, values his customers, and goes above and beyond in providing ultimate customer satisfaction. Aws is an invaluable employee and a person who deserves to be working in management. We will definitely be returning to this location (51 Ave) in the near future for our moving services. In addition to the above, 'thank you Aws' for your kind advice, your positivity, your personal touch in making us feel valued, and making our moving endeavor move forward smoothly. See you again!Angela S.
El cliente no dejó un comentario.Ian C.
This was the worst uhaul experience ever! I booked a truck and storage 32 days in advance for my move from Winnipeg to Edmonton. 2 days before I'm supposed to pick up my truck I get a call that the location changed. It was 400 meters from where I work and that is the way I wanted it, they moved it 6km away, not a huge deal , until they called me the day before I'm picking up the truck and moved it to Winnipeg beach, 80km away! 160km round trip !! They did discount the truck but to me that did not matter, I had to scramble like crazy to get this done and I'm moving 1300km. Did not need that stress but I got it done. So now when I get to Edmonton where my locker was booked more then a month in advance, they don't have my locker. They gave me a smaller one and said I have to be out in 3 weeks because someone has it booked.. where was mine ? Now this is where it gets really good. Could not fit all my stuff in there , had a $400 bookcase stolen . Found that out when I went to load with my movers . Now my storage is blocked by one of thier trailers, the woman working said I should have phoned first before moving my stuff !! It's my stuff way should I have to give notice? She was rude , running around like she had no idea what she was doing. She cost me an extra hour of move time because they had to walk my stuff an extra 40 feet because she couldn't move the trailer for me . Rudest person I've ever delt with anywhere. She cost me $180 because of her disorganization. Just so rude and ignorant. She doesn't deserve that position, I'd be fired if I did my job the way she did. Walking around hollering at people. Worst experience ever and I've done this move 5 times now. This one I will never forget. Do not ever go to uhaul, South side Edmonton, 51 ave . Be warned now .Steve F. | Overall Experience
Thanks Angela for going above amd beyond to help us resolve the initial issues. We appreciated your help. Charlene and LuisLuis T. | Overall Experience
El cliente no dejó un comentario.Brennen P. | Overall Experience
Chaos , laziness and blatant ignorance.Kyle K. | First Impressions
They went out of their way to help me, would recommend to anyone!Spencer M. | Overall Experience
This storage locker needs to be burned to the ground. The door barely opens, the access code didn't work, the access points are always blocked, and the customer service was terrible. This is literally the worst storage locker I have ever used.Stephen R. | Overall Experience
We are never disappointed by the Southside UHaul. They're fantastic!Luis T. | First Impressions
El cliente no dejó un comentario.Angel H. | Overall Experience
The unit we had needed to be cleaned a little better before we took it, but we made do. The staff at this place were excellent with responsiveness and flexibility. They also seemed to work really well as a team. Top notch.Lisa B. | Overall Experience
In general I was pleased with the service provided. Two points to bring forward was the storage unit had holes in the floor which could have let rodents in. Plus there was alway units parked in front of my unit allowing. Little to no access at times.Peter D. | Overall Experience
Great service.Leon C. | First Impressions
El cliente no dejó un comentario.Aaron S. | First Impressions
El cliente no dejó un comentario.Shaune B. | Overall Experience
Storage hours can be opened bit more late Too expensiveSainiranjan G. | Overall Experience
El cliente no dejó un comentario.Jason L. | First Impressions
El cliente no dejó un comentario.Skyblue M. | Overall Experience
El cliente no dejó un comentario.Denise P. | Overall Experience
El cliente no dejó un comentario.Modupe K. | Overall Experience
Customer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.Nykki B. | Overall Experience
My unit was broken into twice. Thats why I am moving to another storage facility.Mike C. | Overall Experience
THANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKSLionel L. | Overall Experience
El cliente no dejó un comentario.Glynis B. | Overall Experience
I would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk blackNykki B. | First Impressions
El cliente no dejó un comentario.Jeff O. | Overall Experience
Unit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Gracias.DAVID L. | Overall Experience
El cliente no dejó un comentario.Jashandeep R. | First Impressions
Staff is very friendly.Kulwinder S. | First Impressions
Very friendly staff.Don P. | First Impressions
El cliente no dejó un comentario.Samuel J. | Overall Experience
I was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn't know. Thanks.Shawna B. | Overall Experience
El cliente no dejó un comentario.Kenneth B. | Overall Experience
El cliente no dejó un comentario.Mill Valley M. | First Impressions
El cliente no dejó un comentario.Lorri B. | First Impressions
The staff at this location were fantastic! They were always courteous and helpful when we were thereChelsea S. | Overall Experience
No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.Richard G. | Overall Experience
Excellent service and got a free month 👍Shawn O. | Overall Experience
Staff is very friendly and helpful.MIKE W. | Overall Experience
A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.Nelly N. | Overall Experience
I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.Paige S. | Overall Experience
Thank u so muchPaul Francis B. | First Impressions
El cliente no dejó un comentario.KAYLEN T. | Overall Experience
That location is the best by far.Jeannot M. | Overall Experience
They were friendly and very helpful.Jeannot M. | First Impressions
The roof leaked The lock hooks didn't line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.DUANE F. | Overall Experience
El cliente no dejó un comentario.bujar m. | Overall Experience
El cliente no dejó un comentario.Lloyd B. | First Impressions
El cliente no dejó un comentario.Laura J. | First Impressions
El cliente no dejó un comentario.Stephanie G. | Overall Experience
absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothingKara L. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.William S. | Overall Experience
Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!Vivian L. | Overall Experience
No commentsPatrick J. | First Impressions
Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Gracias.Vivian L. | Overall Experience
GraciasFred K C. | Overall Experience
The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star serviceEnock S. | First Impressions
The customer service was amazing was quick and very professionalKERIM A. | First Impressions
The only issue that i had was there seemed to be to many micegraham m. | Overall Experience
All good.MICHAEL R. | Overall Experience
The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!Michelle S. | First Impressions
The price wasn’t right.but Uhaul took care of my needs, and they were necessary .Mary G. | First Impressions
There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.Julianna B. | Overall Experience
Waist of time using that placeDENNY S. | First Impressions
Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, ABDaniel T. | Overall Experience
Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.Cheryl T. | Overall Experience
The team was always willing to help and professional, the location was open when I needed them to be, very convenient.Lori S. | Overall Experience
Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn't right when unit was rented the evening of the 6 th and was out afternoon of the 7th.Christina U. | Overall Experience
I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rateJacqueline H. | Overall Experience
Truck was good, service was good, truck ran well. Wish it had cruise.Susan C. | Reservación
Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.matt f. | Overall Experience
Very easy to use.Sarah A. | Reservación
Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else wheremichelle r. | Overall Experience
The staff didn't book me out when I left the place. I then received a bill 5 weeks after I left as what I was owning them 151$. I had to wast more then 2 hours and drive on place to get it cancel JEAN MICHEL C. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Tenemos la selección más amplia de la industria!