Comentarios de los clientes para U-Haul Moving & Storage of Southside

The sun visor on the driver's side was hanging down and unusable, so that sucked. Otherwise, there were no problems.

The van had obviously been smoked in, the sun visor was flopping around because the clip had broken, but I mean, for the price, not bad!

Nothing I Can See,Very Competent Staff,Thankyou.

I had to drive and get my truck and they they charge me mileage both ways and wouldn't let me drop off in my town which has a uhaul location

No problems at all for the couple years I had a storage unit there. Always my go to for renting a moving van.

Keep up the great service!

Just need more staff to helping

There was broken glass in the back of the truck

The tires are not winter they get stuck on flat land and the truck was dirty not acceptable Especially with COVID 19 other then that was okay

the back of the truck had not been swept out by the previous user. The interior windshield has not been cleaned for some time which was especially noticeable when it started to become dark outside Customer service staff at this location are extremely courteous and helpful.

Excellent service and got a free month 👍

Clean the windows they were suuuuper dirty and it made it pretty difficult until I cleaned them myself. Otherwise a good experience, even for my first time. I couldn't figure out how to adjust the side mirrors.. don't even know if they do ... So I had to adjust myself. I would definitely rent another uhaul truck again though. Good pricing and the self-checkin was pretty flawless.

Very quick service. Unhooked for me and sent return information promptly

Rented for two hours prior to the trailer being rented again, but was still charged for a days rental. So you got two renters to pay for the same trailer for two one day rentals. This is greed in the ultimate way.

The truck worked very well for our move. It was the correct size, the pullout ramp works very well even in wet/freezing conditions and the truck was easy to drive. The only negatives were that the outside of the truck was dirty (the box was clean however), the suspension was quite rough and some of the bolts for the holddown bars had come loose.

The trailer was dirty when I picked it up. Can be expected at this time of year. Suggest installing a wash bay at the location. Staff was very friendly and helpful. I've been at this location at a busy time of year, with very long wait times.

Rep that helped us at the pick up location up charged for a wiring harness even though not was not necessary. And trailer was covered in dirt and was disgusting and service was terrible. Was more occupied with talking to his friend then you know helping guide us to back in the trailer.

Always great service from this location.... ALWAYS!! Best one in Edmonton, hands down. Not the closest to me unfortunately but worth the drive. Great staff, same equipment as everywhere else for sure but they work to get you in and out efficiently without the rushed feeling. Two thumbs up fellas.

Excellent customer service.

Nothing, the ladies at this location were awesome. Particularly the manager. Polite, courteous & professional. Would be nice to have access 24hrs.

Wait times inside building were longer than I would like, but staff very friendly and knowledgeable

Your people are great, equipment has been reliable for me, and reasonably priced. Your mobile Ap is brutally bad. It will not run properly on my newer android hand set, both times I have rented recently it has stalled out during picture upload. This time, I sat in your parking lot for 45 minutes trying to check the truck back in. It was brutal slow to even accept the location and refused to upload the picture of the odometer or move to the the next steps of the process.

Excellent Service but the light in the back of the truck was burned out...it became a problem as the sun went down. but in every other aspect i was completely satisfied and will be a future customer when then need does arise. thanks and Merry Christmas. all the best in the coming new year! Shawn Minard 780-862-2847

Quick easy check out and check in. Price was slightly less than the original estimate which was a nice surprise!

Worst possible case scenario. Collisiion. I went to hospital. had no idea of arrangements made with the truck. Uhaul worked with me to find truck at an independent tow company's yard. And as I had the optional insurance, they handled the rest. Thank you Uhaul.

I went online to rent a pickup and the Beaumont AB location said they had them available. It was much closer to my residence. After booking it, I received a call from a Uhaul Rep who said they didn't have them there and the closest was in Edmonton. Long story short I had to go there to get the vehicle and it added almost 60 kilometres to my total price. I even put in more gas into the truck than what I received. Received no gas rebate or deduction in cost for extra kilometres.

We luckily were able to get a truck but our original booking wasn't available. We had to get a truck twice as big when we booked a 10 foot truck so filling it up after driving was much more expensive. They should also reconsider listing the price with the kilometers included as $19.95 turns into $100 real fast

Door was frozen from someone washing the inside and out . Was very hard to open it took several trys .

After hour equipment return was a hassle with the app. It never got right with taking picture of odometer. Couldn't proceed from there. Was stuck outside in the cold weather like about half an hour trying to deal with the return with the app. At the end gave up.

Very helpful initial contact with staff, equipment was in good shape and available as promised.. Overall a satisfying experience.

The only reason I would refer a friend to this location, would be because of (NATHAN) I didn't get his last name, but he was the one that was there when I returned the vehicle and he did represent U-Haul 100%

very helpful staff.

Friendly staff

I put extra fuel in and i dint get reimbursed for it, and to boot the employee smug attitude really get me mad , wont be going back there

We booked the moving truck for 3 days however upon picking it up, we were asked to shorten it to 2 days. We tried to be accommodating so we rushed and were majorly inconvenienced by this. Changing out plans and the plans of other people helping us. We returned the truck early, as requested by the employee. Only to still be charged for 3 days. I am completely unsatisfied with What transpired. And will not use this u haul ever again.

Nothing!!! The service and equipment was excellent!! Thank you very much!!!

Employee not wearing mask it was around his neck. The truck was disgusting. It had definitely not been cleaned or sanitized.

It was pretty dirty when I got it...thankfully they didn't blame me for it being so dirty

Listen.... it's a U-Haul rental, when things go as they should, no big deal....I'm not one to run off and leave 5 star reviews just because you did your job, we all do that everyday and don't get 5 star reviews. When things go a little bad, I also don't run off to tell the world as we all have our “off” days it's when things swing from one end of the spectrum to the other is when I'll typically leave a review. I found a truck I wanted to buy but it was a long drive to go get it, dig it out of a snow bank, load it on a trailer and make my way home, definitely going to eat up a a day so I booked a car hauler for first thing Saturday morning well in advance. The day before I was to pick up the trailer I got the confirmation call and my trailer would be “late” for pick up, this was going to be a HUGE issue for me, the employee heard my concerns and negotiated with the renter who had the trailer before me to see if he could drop it off earlier. Long story short, the guy went out of his way to help me out, that doesn't happen much these days in our “take it or leave it” world, so yes....you made my day easier, made my day shorter, I appreciate it and yes....for that you get a 5 star review. I honestly couldn't be happier. Trailer was in top notch shape, quickly in and out, while this location isn't the closest to my house it is the one I'll be using going forward exclusively.

I was sent a email confirmation 2 days prior to my schedule pick up date, to pickup the moving truck at one location. The night before the pick up date I was emailed at 847 pm to pick up the truck at a different location. I did not notice the second email and it cost us lost time and added stress to our moving a date. Also the final pick up location was across town from the requested pickup location and I ended up having to pay extra km. Also the truck had a flat tire indicator light when we picked up at the u hual location.

We rented a dolly and didn't use it and the company did not charge us. They were very kind to us

Poor service

My wife and I rented a 10' U-Haul to switch apartments. We hired a company through the U-Haul Moving Help service called Easy Mover (www.movinghelp.com).They did an excellent job in helping us, and even provided extra muscle in getting our U-Haul unstuck from a snow patch. I would definitely hire them again in the future if we require moving help again.

I rented a trailer and it was dirty when I got it, and I was worried about being charged for it cause they were extremely fast going through the rental process but I'm extremely great full for their check out app that let me see and take pictures of the trailer. I dropped the trailer off after hours and everything was fun, no worries. I got text saying my deposit is ready to be returned by text message the next day.

Worst customer service from call centre staff and they pushed my reservation 3 times by themselves and didn't even tell me the third time they move it.I should not even give you 0.5 but your Sales associate " Aws" saved my day and his actions and behaviour restored my faith in humanity. Hats off to his customer service but besides him everything is crappy with U-haul and specially the lady I spoke to from customer service as she was consistently telling me to go to U-haul's competitors rather than keeping your customers happy you are sending them to your competition, Wow!!!!! I am not impressed. U-haul said they have applied a $50 credit to my Visa card but its been a week we had that conversation but I don't see any credit. My only request is stick to your words and hire people like "Aws" who actually care about people. Will never recommend U-haul.

Summer tires in Alberta Winter isn't a safe option. The ramp was covered in ice & the floor on the inside of the van was covered in ice. This made for a very unsafe & precarious loading & unloading experience. When I brought this up with the staff I got no response.

The folks were helpful from start to finish. Camille was very accommodating and friendly. Thank you.

Very helpful and friendly staff. Long line-up (30 min wait) though. Phone support was also excellent. The truck was great. The tires are insufficient for Alberta winters.

When we picked up the vehicle, the counter attendant didn't do a walk through or walk around of the vehicle with me. As we went to load some items into the back cargo area, we noticed a lock on the door. Going back into the store to ask about a key, the staff exclaimed "that's what's wrong with that truck!". A staff member grabbed a pair of bolt cutters, and my brother cut the lock off. The back cargo area was dirty, the staff member swept it out for us. Upon getting into the cab and driving away I got a text message to check in with the vehicle. After I filed it the check list, we noticed how dirty the inside of the truck was, stains on the dash, steering wheel was sticky, cup holders were very sticky. Windshield had been horribly wiped on the driver side and was streaky. We returned it in the same condition. I'm not cleaning up another person's mess. I will fight the charges if the location tries to charge me a cleaning fee. Basically the staff seem like they don't care, proper cleaning protocols are not in place, especially given the times we are in, it's unacceptable.

I've rented a pickup from this branch a couple of times, and staff are always attentive, and friendly.

Was charged a cleaning fee even though I noted that the truck was dirty and smelled like cigarettes before I left the lot. Honestly not even surprised, anytime i try Uhaul something goes wrong. Also, the self check in takes just as long and a phone call.

The agent i dealt with was very helpful and provides an excellent customer service experience

Staff is very friendly and helpful.

Good job. I'm sure to return here for next rental.

Everything was great!

better to make an app for users, it is better than page in browser

The personnel was respectful.

This was the first time i rented a trailer. I received excellent service.

The guy guiding me was great but should stand beside trailer instead of behind trailer to help the drivers back in. I would use this location again. Thank you,

No need They are really good and helpful..😊😊😊

Did not get the pad lock code. Could have been my fault but caused a major delay.

The trailer we rented smelled very very strongly of gasoline

Need faster service at counter, yard is a mess lots of garbage,trailer I rented needed a outside wash ,,,staff should be wearing masks covering their nose no sanitizing of debit machine that i saw ,customers inside without masks should be asked to put one on ,seen 2 customers 1 on check in 1 on check out no mask

A total waste of money regret choosing that storage , lucky enough it was not in winter time , imagine if the weather was freezing a lot of my furniture could have been damage honestly . Cashiers incompetent and very slowly service a shame in my point of view.

I was in one of the upstairs storage units which was a pain. The only way to access it was to go up was a very narrow set of stairs. I guess the price was okay but for the hassle to actually move in and out I don't think it was worth it. Staff were very friendly and very helpful.

Thank u so much

That location is the best by far.

They were friendly and very helpful.

The roof leaked The lock hooks didn’t line up ... 10 min to just take lock off not to mention the fight to put it on The web page that has auto charge the credit card on time of billing dosnt work. Recieved hate mail each month The inability to do auto payment when getting storage was frustrating The space was locked to get to the unit. Each time a longgatted process Paying only a few months in advance rhrough the till seemed ridiculous Cash payment was also trouble. Preferred plastic because no cash till. Maybe an offer for checking out early on a paid would be a courtesy This form should have a comment area under each question .... was the faculty clean. Not so much - run down is more like it. Clean ish. What do you mean by clean? The staff was super good. Great people.

absolutley ignorant staff members extremly slow not understanding at all well NEVER EVER recommend or use again noithing but self centered douches that are there just for a pay check and dont care about nothing else dont worry ill put this on your web site too good for nothing

Randy and the staff were always pleasant and friendly during my stressful moving time. It was nice to return knowing I could count on them during my time there. Thank you all so much!

No comments

Randy went above and beyond to meet my needs as a client. He was completely professional, although accommodating and pleasent to communicate with. He knew his job and his role. Thank you.

Thanks

The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service

The customer service was amazing was quick and very professional

The only issue that i had was there seemed to be to many mice

All good.

The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!

The price wasn’t right.but Uhaul took care of my needs, and they were necessary .

There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.

Waist of time using that place

Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB

Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.

The team was always willing to help and professional, the location was open when I needed them to be, very convenient.

Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.

I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate

Truck was good, service was good, truck ran well. Wish it had cruise.

Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.

Very easy to use.

Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where

The staff didn't book me out when I left the place. I then received a bill 5 weeks after I left as what I was owning them 151$. I had to wast more then 2 hours and drive on place to get it cancel 😡