Very friendly and professional staff ! Highly recommended 😊
Arnel D.Customer Reviews for U-Haul Moving & Storage of Southside
Testimonials From Recent Customers
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Excellent location! I love renting from here!
Cory M.Staff were very friendly, helpful and efficient.
Juanita B.This location and service were great. However, the self serve online check-in is an absolute disaster. We have arrived to our designated place to pick up a truck through (McSupremz). There was no one to assist us, and all check in and out was forced through their app. The app did not work, did not process our photos, and did not allow us to get our vehicle. We were forced to go to the closest location instead, which was very helpful -- and thankfully had the truck we needed. Word of caution, never use their app check in and make sure you are going to a physical U-Haul dispatch first.
Vsevolod M.They did a good job of clearing a big Saturday morning line-up of customers. It took a while for one the guys at customer service there to fill my invoice correctly. I asked for insurance and the printed form came with no insurance. He finally got it but it should not have been a problem.
Tolo M.Very friendly staff. I love the online check-in option; saves a lot of time. The check out was the speediest I've experienced. A UHaul member was outside while I parked the truck to return and he processed the return in less than 5 minutes! I've only visited this location and I highly recommend it!
Sara S.Trailer was awsome fit all my stuff ....pulled it with my jeep 1200km with no issues the instructions on how to distribute the weight in the trailer helped out big time...price was really cheap saved me thousands of dollars
Stephen E.Nothing. This dealer has always been great to deal with. I rent a pickup truck or cargo van regularly from this location. Good value
Michael S.I was very pleased with the service and the truck people were cordial av
Hywel G.The only comment would be to find more parking for customer vehicles, but that would be hard in this location.
Timothy F.Actually was 24 KM but he charged me for 28 KM.
Vinodkumar P.Clean windows in the unit---Thanks
William L.I have said numerous times.. Clean the Windows inside and out and Replace Windshield Wipers. 3 time this year I have rented a truck and each time the Windows were filthy that you could not see well and wipers were old and needed to be replaced
Alexandre T.The truck was fairly clean. There were a couple of problems with it. First, there was no way to put the steering wheel down. It was difficult trying to see over it. Second, there was no knob on the driver side window lever. It was difficult to roll the window up or down.
Alma G.ONLY 2 ADVISORS IN THE MORNING, IT TOOK 45 MINUTES TO GET THROUGH THE LINE. EVEN SHOWING UP 15 MINUTES EARLY I WOULD HAVE WASTED 30 MINUTES OF THE BOOKED TIME. ONLINE RESERVATION IS USELESS IT ALLOWS ANYONE TO BOOK WITH OUT PRE-REQUISITS. I HAD MY SIN, HEALTH CARE CARD, CREDIT CARD BUT ONLY AN INTERIM LICENSE AND YOU NEED PHOTO ID. WHAT IF SOMEONE DOESN'T HAVE A PASSPORT, WHAT ELSE HAS A PHOTO ON IT. I HAVE MY INTERIM SLIP AND SIN MY NAME MATCHES ALSO MY CREDIT CARDS... ASK FOR IT UPFRONT TO AVOID THAT AT PICK UP WHAT A WASTE OF TIME - PRODUCT IS GREAT, SERVICE IS BRUTAL. ALSO HUGE OVER CHARGE ON EVERYTHING. BOOKED FOR FURNITURE PADS ONLINE TO BE TOLD THERE IS NOTHING AT THE STORE. WHAT A WASTE
Tony L.I've been disappointed many times with uhaul and will try not to use you again. Why rent a 4ft trailer that's nowhere near 4ft?
Christopher S.They welcomed me as soon as I entered the lot and guided me through everything. They promptly addressed me concerns of water leaking into the trailer and the engine not shifting through the gears
NATALIE I.-Proper cleaning of vehicles -rude staff
Brendon C.I was overcharge on with insufficient fuel. The mileage at return was inaccurate and was charged extra too.I filled rental with $30 as directed by the fuel mileage calculation for the vehicle and according to the fuel marked on the contract. The dealership overcharged me for insufficient fuel. I hope this is not a regular business practice for this dealership. I took a photo after refueling and returned in the lot. Vehicle had check engine light was on and was the interior was poorly cleaned. There was a used surgical mask in the cab, the driver window lever handle was broken off and the driver side visor was broken. Overall, this location was poor service and vehicles were poorly cleaned and maintain.
Jay E.They over changed my account for the gas refill for $48 because they have access to my account. That is very bad. I would appreciate if ths can be investigated and charge the actual amount. Gracias.
Emmanuel O.Gracias
Mohamed F.Everything and everyone was great. Very helpful
Dionne P.Great service. Very professional
ROBERT M.Excellent service.
Benjamin M.Just remember to get the password for the rear door lock before leaving, other than that no issues at all.
Shawn H.Good service
Harmal B.Just kip up the same level. You are doing great.
Narcisse L.It's just a little tight for space but overall very efficient. Staff were friendly and thorough.
Rowena D.I don't have any complaints about the location , they offered a service and knew what they were doing. My only complaint was with the online check in, I entered all of my information and kept getting an error, eventually I gave up an just went to the front desk where they helped complete my order.
Alex D.I have received a great customer service at this location. The staff was very friendly and helpful. Thank you for the tremendous service. Keep it up.
Lalith G.Another outstanding exceptional job well done Southside!! 5☆ Words alone cannot express how much I appreciate your service!! ♡
Jerrye H.I have always use this location, I am a loyal and faithful customer, because, you have an excellent team of associates, every time I come, of the top of my head...someway around half a dozen or so times...Excellent Staff at all time...each time a different staff, and they work exceptionally excellent. So I can't pick out any particular staff....an extra big bonus to them this coming x'mas is justified. Thanks to all you guys..throughout my moving experience. Spencer Speedy
Spencer S.Clean inside the vehicle. Dry white substances (mayo, cream) on passenger seat. Dry vegetables Mix on floor and seat.
Luc D.It was super easy and fast. The guys working their really know what they see doing and I appreciated their wisdom.
Seema G.Very nice people and excellent customer service. Definitely use them again
Lixin X.If possible to get the rental closer to where I initially asked for/ had to drive all the way across the city to pick up the trailer / extra cost and inconvenient.
Glenn R.Make sure the customer is aware of ALL hidden costs, not only the base rental rate. I was surprised to see approximately $21 added as a ‘distribution charge'.
Huma A.Very professional great service
Lawrence B.The window at the drivers seat does not roll up fully due to which when driving in the highway there is a shrill whistle throughout the drive. Gracias
Srinivasan T.The service and equipment were executed.
Maria T.all went well,
Ron C.Cost of milage was way too high. I thought I got a good deal for $35 when I compared to other rental places not knowing that milage would be extra and the guy that signed the vehicle out didn't let me know and it was my first time renting from U-Haul. I was disappointed as my total cost came to over $91. I was not impressed by this
Shirley O.Appreciated check in process online. Would suggest branch replace broom/ return equipment so we can help make sure it's clean and tidy upon return.
Christie L.I'm not reply impressed in the new contactless process. I ended up driving twice to uhaul over two additional days to make sure that I could rent trailer at that location and that there was actually the equipment there. It is also not possible now to get a hold of a specific uhaul location and I'm trying on someone from another country to know what is going to happen here. This experience has not been super, but I really enjoy renting from uhaul and my previous interactions out weigh this last experience.
Alexander G.Dirty interior. Used mask on the floor by passenger seat. Cargo area was filthy. All my boxes had dirt on the bottom upon arrival. Very slow key return upwards of 10 minute wait to return my keys in line. Customer service was below average did not like the experience.
Lee B.We were given three different quoted prices, misinformation about payment methods, and it took 90 minutes at the depot to finally pickup my rental. I'm very disappointed.
Dryden M.Only negative is the traffic & construction. It's a cluster of mess but not anyone's fault.
Kim S.Excellent truck and excellent service
Maninder Paul S.There has been a problem with the linchpin on the tailgate has not worked properly for over 3 years. We have brought it to the attention of the staff several times. It is very difficult to get it open to unload items from the trailer bed.
Gregory M.Gr8 service. For your attention - i was returning the vehicle around 9pm & the area is desolate. Saw two big coyotes walking past and i fully understand that there is little you can do. Sharing it out of safety concern. Many thanks
Srinivasan T.Storage hours can be opened bit more late Too expensive
Sainiranjan G. | Overall ExperienceCustomer service at this facility is excellent.Many thanks to Angie and Kirsten for going the extra mile to make sure my experience at this location was way above average,both of these employees have without a doubt made my experience here a happy one.I would definitely have repeat business at this location,and highly recommend them to others.Thank you.
Nykki B. | Overall ExperienceMy unit was broken into twice. Thats why I am moving to another storage facility.
Mike C. | Overall ExperienceTHANK YOU TAMAYA CURSTON & the rest of the staff especially the Manager THANKS
Lionel L. | Overall ExperienceI would highly recommend this particular U-Haul facility,over any of the other ones I have done business with.Kirsten is one of the best employees I have dealt with when it comes to her hands on knowledge of operations at her U-Haul facility.She corrected the mistakes made by other employees at other U-Haul locations. I have so much gratitude for her understanding and professionalism.When it comes to customer service,she is definitely at the top..thanks Kirsten...nyk black
Nykki B. | First ImpressionsUnit became too expensive, rate was increased many times over 5 years of storage. Long term storage and payment on time should be incentivized and not penalized. Gracias.
DAVID L. | Overall ExperienceStaff is very friendly.
Kulwinder S. | First ImpressionsVery friendly staff.
Don P. | First ImpressionsI was wondering if since I moved out May 15 if I get a reimbursement for last two weeks of May. The clerk didn't know. Thanks.
Shawna B. | Overall ExperienceThank u so much
Paul Francis B. | First Impressions