Comentarios del cliente para U-Haul Moving & Storage of Southside
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Southside
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Christopher S. en
You're expensive. $100 seems rich. I don't know... And your app is not intuitive at all. The 24/7 was not so convenient because of that poor experience.
ROSALIND K. en
Location had run out of blankets so I could not get them as per my reservation but aside from that customer service was at par, truck was clean and ready to go. Fuel was not what is was supposed to be at but the guys took good care or that so i wouldnt have to put in more than actually used
bonnie B. en
The gas was about a third of a tank full so we had to fill it up before we even loaded it. It would have been nice if it had been full to begin with and then just add the gas at the end. Because we weren’t sure how much gas it would take, we ended up taking the truck back with more gas than we started with. It was very rough riding in it and a bit difficult to steer. It wanted to wander over the road. Other than this, everything was really good.
Kevin S. en
I was pleasantly surprised at how well this rental went. Great customer service!
Sheryl H. en
Extremely helpful and pleasant! Thank you for the great service!
James C. en
Staff the last few times has been Muraysh, he’s one of friendliest guys I’ve met, Never let him go! Location always has selection.
Robert R. en
An employee named”Aws” handled my reservation. I found him very polite and easy to deal with. Very good experience.
angie O. en
John was very helpful and super nice.
Mihai V. en
Nothing, manager was extremelly helpfull.
Ghassan A. en
Excellent service. Friendly people and very helpful.
Amanda G. en
Maybe better notify the customer when you switch pick up locations.
FRANCES JULIA S. en
The service was ok however when I went to pick up the pre booked van the wait was over 1 1/2 hour to get the documentation and keys so I could get on with the move,
Ashley V. en
I got fucked over by ordering 1 size trailer and being forced to upgrade and pay much more then I could for a full truck. Ripped off and taken advantage of.
Jacinthe Thao L. en
The man who checked out my equipment at the time of return was excellent. Amazing customer service. The process of self checkout my rental truck using my phone went well as well. 100% satisfied.
Jonathan S. en
From the customer service is excellent but I forgot my wallet inside the truck that I rented.
Carlos G. en
Very good service I know you guys receive a lot of frustrated costumers for inconvenients that are not your foul ... good job
karen D. en
They were most helpful in finding me a location that had better storage sizes available
Gregory A. en
Waited a long time for service. Reserved online the week before and the truck was not there when I arrived. Got a bigger trucj for the same price.
Fred K C. en
Thanks
Paul G. en
For traffic stop changing pick up location. I was to pick up at 9 am at a different location and trailer was not there then told it would be at this location at 1 PM. This delayed me by 4 hours which was a major concern.
Robert W. en
The interior( not all but some) of the unit was clean. Cup holders dirty, and but the floor was spotless. Service was great. Very well explained and thuro Info.
Mohammad H. en
Good customer service will done
CHRISTINE ADELE H. en
Check fuel properly. Was time consuming to get fuel adjusted and when I returned equipment with proper fuel I was told I had to pay for what was missing when I took it. Also- when I made the reservation the lady said uhaul doesn’t rent trucks for 24 hrs. Insisting I had to return by end of day. I got a lot of attitude from her and it was very tough to convince her to allow me rent for a 24 hr period (no- the truck was not needed for any reservations the next day). I had issues booking the truck from the same girl for the following weekend as well- with her again telling me it was usuals policy to not let the trucks be rented for 24 hr period- I had to pick shorter time. After telling her I would be following up with uhaul head office she put through my reservations. After the first reservation day was completed I saw a note on my file saying I had attitude and I should be charged more for a deposit because of it. I WANT the manager to call me/email concerning this.
Enock S. en
The lady who processed my application was very pleasant, helpful and professional. All questions were answered. 5 star service
KERIM A. en
The customer service was amazing was quick and very professional
graham m. en
The only issue that i had was there seemed to be to many mice
MICHAEL R. en
All good.
Michelle S. en
The staff at the Edmonton Southside this Sun and Mon. were amazing! I was going through a difficult moving experience and they truly went above and beyond and were so, so helpful. Thank you!!
Mary G. en
The price wasn’t right.but Uhaul took care of my needs, and they were necessary .
Julianna B. en
There was a massive change in staff. Did not feel the upstairs units were particularly 'monitored' so pretty much anyone could wander up there - if there were keeping an eye on it is was very slyly.
DENNY S. en
Waist of time using that place
Daniel T. en
Staff were professional and polite. Thanks U Haul storage! D.Turner, Edmonton, AB
Cheryl T. en
Awesome service. I was able to get my stuff from winnipeg to Edmonton for a very low cost compared to other providers.
Lori S. en
The team was always willing to help and professional, the location was open when I needed them to be, very convenient.
Christina U. en
Would like a manager to contact me please. Closed my unit on the 7th and was charge for a full month, this isn’t right when unit was rented the evening of the 6 th and was out afternoon of the 7th.
Jacqueline H. en
I will be going with another storage/moving company next time. Moving help is extremely marked up. Countless hidden administrative fees. Other places offer cheaper rates, and unlike U-Haul, pro-rate
Susan C. en
Truck was good, service was good, truck ran well. Wish it had cruise.
matt f. en
Staff of U-Haul was really helpfull. I used the U-Box and delivery service. Everything was in good shape and delivered on time and place expected. Professional service, would totally recommend.
Sarah A. en
Very easy to use.
michelle r. en
Call center horrible. Arrived to book in. Have to come up with 2 addresses and 3 phone #. Really I live at one place and have one phone. Would book else where
JEAN MICHEL C. en
The staff didn't book me out when I left the place. I then received a bill 5 weeks after I left as what I was owning them 151$. I had to wast more then 2 hours and drive on place to get it cancel 😡