Reserving a dolly via the internet did not translate into them having one as promised. There is some sort of computer glitch that needs to be fixed that is a systems issue and not a location issueKELLY W.
Customer Reviews for U-Haul Moving & Storage of South Topeka
Topeka, KS 66609
(N Of S Topeka Turnpike Exit)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Better availability for one-way 15ft trucks.Daniel B.
Excellent Service Location !Gary H.
not sure my experience was great.. i had a problem with my trailer lighting connector and the rep. was able to find the problem and repair it fast and had me on my way.. great team at this location..JAMES M.
You need to answer the damn phone and hire some people.Lawrence D P.
Clean the unit before delivery and have the fuel tank filled. We were charged $25 cleaning fee at drop off even though it was much cleaner than the way we received the truck.Scott E.
Give them boys a raise , they show up and work everyday even in a time when so many employers are shorts handed .BRET R.
Great service as always!Joseph L.
El cliente no dejó un comentario.Krystle S.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.ALLAN R.
I thought everything was great especially customer service.TYYA R.
Matthew was very friendly and professional! He offered us information about services that could help with our move, took care of a couple of problems for us immediately, and did all of it with a smile. It was a Friday afternoon right before closing time, and you would never know that by the way we were treated.LUCAS T.
The man who assisted on me? Him, have him train others in the store regarding customer service. His patience, understanding and roll with it attitude really help my stressed out self calm down a little during the process. He is a true gem.DEANNA R.
El cliente no dejó un comentario.John R.
Jason was very helpful and efficient. He's a great employee!Susan K.
Just keep up the great service.MYRON H.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Raymond D.
I was told I would be called when parts arrived never was called. In fact the manage said it showed I had canceled which wasn't true. Since he had the parts he was able to install them. He told me I would be called back when it was finished and once again never called. Then I called the help line they said they would reach out to the store and I would be called back immediately. Once again no call back. When I arrived my vehicle was waiting outside. I waited a good 15mins to be helped. Lack of communication here.John A.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.KENTON G.
While one should always strive for improvement, my experience was great. All aspects of the rental agreement were explained and all questions answered. Pick was easy and so was the return of the vehicle.JOHN A.
Cargo area of the truck was dirty and smelled really bad.MARK P.
3 of the staff I interacted with had bad attitudes, very snarky and short. As an experienced customer service manager, I would be embarrassed if my staff behaved this poorly. Moving day is stressful enough without bad customer service to start and end the day.Megan D.
El cliente no dejó un comentario.MARK C.
El cliente no dejó un comentario.Bill L.
Easy drop-off and staff was very helpful getting the trailer disconnected.Dwight D.
Continue to do the good job you're doing . Matthew did a good job to explain how to protect the ekectrical connections from getting damagedZodwa M.
Great staff and was very understanding when we needed the truck longer than expectedJOYCE R.
All the counter people were very friendly and helpfulAnthony R.
Booked the reservation on line. No hassle at the check in counter. No hassle checking the truck back in. Very nice truck. Felt that it was of great value for the dollars spent. I needed a truck to get material at Lowe's to build a deck. Worked out very well.Willard V.
El cliente no dejó un comentario.Kerry S.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.KELLY D.
El cliente no dejó un comentario.TERI C.
Don't send out a truck with Broken mirror and check engine light on and say it's okay.Dale S.
Quick in and out with friendly service!CYNTHIA M.
El cliente no dejó un comentario.Michele K.
El cliente no dejó un comentario.Abdul E.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Kevin M.
I had no problem and was very well taken care of. Getting the truck and returning the truck. The gentleman that help us in the beginning was very quick nice and answered all are questions. And the second guy that helped when we brought it back. Was very nice cool and knew how to treat his customer. Had us all cracking up laughing was worth the talk. I'll be back some day to move againTAVIAN E.
El cliente no dejó un comentario.STEVEN R.
All Good !!Andy R.
El cliente no dejó un comentario.BREA G.
El cliente no dejó un comentario.sondra r. | First Impressions
The scheduled drop off location had no way to return a vehicle after hours. When I went back the next day they sent me to another location because they â€œhad too many trucks there to take mine in.â€ The thing is that I had called and left a message to call me that previous evening if there was any issues with me returning the truck the next morning. The operator acted like I was inconveniencing him. The location I was sent to was very helpful. They are located on Topeka Blvd.Larry H.
The staff was fast friendly and quick it was a good experienceBRIAN G. | First Impressions
We really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.Angela S. | Overall Experience
Make sure to show customers how to adjust the driver seat.Irene F.
Garrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!Kenneth S. | Overall Experience
These people tried to give us a truck with less than 1/4 tank of gas, which is below the allowed level to rent/return. They then tried to tell us that it was the only one they had so that we would have to fill it up, but we could all see two more sitting right outside in the parking lot. The laziest staff everPRESTON L.
El cliente no dejó un comentario.STEVEN C.
Customer needs to greatly be improved at this location. If your employed don't know how to deal with the public they should find other employment. Very bad for your business. Would not recommend anyone to rent here, very unprofessional. Online maintenance if my account was even worst. Had to come up twice to extend truck rental incurring $.59 a mile. Instead of being able to extend online. When tried extension online two separate occasions said other families where waiting in trucks. But when I went in and reserved another truck at same time it was allowed for same size truck at same time. But when I got there I was told nobody had reserved the truck I was told online I could not extend. Very poor service all around at this location. Disappointed customer.Tamika N.
El cliente no dejó un comentario.MICHAEL S.
In my opinion you cannot find a better place for moving or storage.Melissa G. | Overall Experience
Great and friendly staff. I'm horrible with names but the same man conducted rental/return. He's great and should be promoted before his peers!Curtis B.
The regional people in Kansas City were great and very helpful in a super stressful time. We had reserved 3 boxes in Kansas, but had to switch to a different weekend because we were trying on the very busiest weekend of the year. I was stressing what we were going to do if we didn't get them the next week, but UHaul came through. The boxes arrived early to our destination, which was also great. The delivery and pick up of the boxes went without a hitch (haha). Everyone was professional, courteous and very helpful. I definitely recommend.BRITTA E.
El cliente no dejó un comentario.Amanda G.
El cliente no dejó un comentario.Kyle N.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.RILEIGH K. | Overall Experience
I was really looking forward to using your Truck Share service. I noticed advertised on a U Haul truck I was following one day. I thought this was a great idea. I even told my wife about it. If ever need a truck this a great service. So the time came and I reserved a truck on your website. The reservation went well that is where it stopped. I went to go pick up the truck your system would not let me logon. I tried over and over no luck even goin through the process of â€œforgot passwordâ€ and that would not work. I called the customer service number and was on hold for over 10 minutes and was finally connected to Debbie and she was a very kind person that Dali's time after time how sorry she was. She then said the only way to get the truck was for me to go inside the UHaul office or have some income our. I explained that was defeating the whole reason for the online system. My wife has a medical issue and we are doing everything thing we to avoid contact with people. I agreed to meet with someone in the parking lot. Soon Avery came out to assist me. I asked Debbie and her supervisor to stay on the phone to make sure I got the truck I reserved. Debbie's very rude supervisor refused to let her stay on the line and the supervisor disconnected the call. Avery then explained that the process for getting the truck was completely different then what explained on the website. I had to go to the front window of the office and use my cell phone to scan a code to start the process. I started this process and Avery said it would be quicker if he just did it on his cell phone (he assured me it was a company phone not his personal phone). He then went through the whole process of creating the rental agreement which I had already done on line. Avery was vey kind at first but then seemed to get aggravated with me. I need to say at this point I have not raised my voice or used any inappropriate language. Although I was getting very frustrated by the process. I final did get the truck. The truck ran get and was clean and was in excellent shape. The whole problem with this process is that the system you have advertised does not work and is not ready to be launched. I really want to use this service again but have no faith that it work and so I probably won't use it again. I apologize for any spelling and grammatical errors I am completing this on my phone and don't have time to proofread.RICHARD P.
Might have been a busy time of day, but a couple more staff would have been nice.DREW D.
When we had to delay our pick up for a few hours they were very accommodating and helpful. Very professional group of people.KENNETH S.
Good experience.MARK F.
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.JOBAN M.
El cliente no dejó un comentario.Steven D.
Best storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.Karen W. | Overall Experience
We have always had a great experience here and the manager has always been super nice and helpful!TERRI F.
El cliente no dejó un comentario.JEFFERY B.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.Ivan S.
Joe has assisted me numerous times and is always helpful and professional.Mark A. | Overall Experience
Very helpful and friendly.Adam D. | First Impressions
El cliente no dejó un comentario.Marie A.
El cliente no dejó un comentario.Kristina G.
Truck was great. Cold AC.JUSTIN H.
El cliente no dejó un comentario.PAUL S.
Excellent overall experience. Very professional. Streamlined process makes for great experience.Joseph B.
Garett and team are outstanding to work with. We had a great experience there.Darrell C. | Overall Experience
El cliente no dejó un comentario.William T M.
The staff was courteous, polite and professional. The equipment was clean and ready to utilize. Tks DAJDelmar J.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.Daniel M.
The lady that help me in the morning needs some serious customer service skills Training, I don't know her name because she never introduced herself. Other than that all good.Pedro B.
Friendly staff and well maintained facility.John H. | Overall Experience
El cliente no dejó un comentario.MICHAEL C.
Joe and Frank were very helpful at the Topeka location.MATTHEW G.
Garrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert TomlinsonRobert T. | Overall Experience
The lights on the trailer kept going out along the trip. I replaced the fuse in my car 5 times and an inspection of the wiring in my car found no shorts. My family and I were put at great risk in life and safety due to these trailer lights not working as cars could not see the trailer at night and we had to find extra hotel accommodations. This was a disaster of an experience and I tried calling uhaul for help many times but was on hold for hours. I'll never use uhaul trailers again with my car and I'm disappointed at our treatment for this trip. No one seemed to care about delivering a trailer that works. I would highly recommend not giving this trailer to anyone else before addressing whatever problems there are with it. It is an accident waiting to happen.Arthur Q.
Fast and easyJosh S.
El cliente no dejó un comentario.JOE E.
El cliente no dejó un comentario.ERIN P.
El cliente no dejó un comentario.KENNETH O. | Overall Experience
They were somewhat friendly. Until I started asking questions and they started getting an attitude.Anna G.
The entire staff was awesome. I was assited by multiple crew members during my move and all were knowledgeable, friendly and helpful.MICHAEL Z.
Customer service was great and friendly and the check in and out was very quick. Will be recommending this location to friends and family!Austin A.
I'm not sure why I had to drive 80 miles one way to pick up a truck, when I was leaving town there was a same one sitting and waiting. Could've saved me time and money. FrustratingJEREMY D.
This was actually a very frustrating experience. 1st of all the location doesn't have their phones set to where you can call them. For almost 2 weeks now their lines have rolled to the 800 number. I had to drive there to ask them questions and when I got there one of the guys was just sitting around but said they didn't have the staff to answer the phones. Second, The 800 number can't answer questions because they say locations do things differently. You are then left without answers. My biggest complaint above that is the 800 number staff. I talked with at least 4 representatives. No one actually even knew the right answers. They couldn't tell me how to add a driver. I was told someone else in a different queue could help. When they transferred me it was the same exact queue of how I had gotten to that representative. Then, I was transferred between people telling me I could pay for my rental online Which I was pretty sure was not the case since it was not a one way move. All I needed to do was add my credit card to my profile. It was absolutely ridiculous that not 1 customer service representative I talked to actually knew the correct information. I wish I could get paid for not knowing anything and just showing up to work. Thinking of all the business they do, they have got to do better.Daysia W.
I hope I get that same cargo van next time! It was much nicer than the one I used last time and rode a lot better. ¡Gracias!HALEY S.
El cliente no dejó un comentario.Robert E.
Clean the Windshield! Loaded with bugs, it took me 20 minutes to get the driver's side somewhat clean!Jerome B.
They had me checked in and on my way in ten minutes. Very good service.RALPH G.
El cliente no dejó un comentario.GLORIA P.
I use U-haul 2 or 3 times a year; this time, for the first time, I was asked for another person's contact info. Why? U-haul has done business for decades without that. You don't need that. It's clearly a bid to grab more personal information. We share our information enough places already, we don't need to add another. Knock it off.Tim G.
Trailer was not ready for pick up at 930 reserved. No staff and rude staff at that! How the man that return the trailer was every friendly and helpful. They our always rude at this location. It as if people own it that have a lot of money and don't care about people our customers!ALYSSA S.
El cliente no dejó un comentario.NYLE S.
El cliente no dejó un comentario.Angela B.
El cliente no dejó un comentario.ALEXANDER H.
My only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombedVictoria M. | Overall Experience
Friendly helpful staffRobin L. | First Impressions
South Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.Kenneth S. | First Impressions
Gréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. ¡Gracias!Seth B. | First Impressions
El cliente no dejó un comentario.Christina T. | Overall Experience
Will definitely use in the future!Gervase M. | First Impressions
Garret is always accommodating and great to work with! Will definitely be back!darren C. | Overall Experience
Manager was very helpful and kind!BARBARA JEAN K. | First Impressions
El cliente no dejó un comentario.Vonnita E. | Overall Experience
The manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!Glennette S. | Overall Experience
I used the location several times and was very pleased with their services.Denetria M. | Overall Experience
The staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.laura w. | Overall Experience
El cliente no dejó un comentario.edward f. | First Impressions
El cliente no dejó un comentario.Heather R. | Online Move In
El cliente no dejó un comentario.ROBERT R. | Overall Experience
Staff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.Carrie D. | Overall Experience
Very helpful and knowledgeable and resourcefulrobert b. | First Impressions
El cliente no dejó un comentario.Kevin H. | Online Move In
El cliente no dejó un comentario.BRENT R. | Overall Experience
El cliente no dejó un comentario.NICOLE P. | Overall Experience
We had someone that helped us and she was very use and didn't put our information incorrectly. When we came to pick up our truck the we reserved we could because they said they would t rent to us and wouldn't explain. We called and they said we had a fake email that was put in and it set off red flags. If she wouldn't have been so rude and worried about other things then us waiting around for over an hour could have been avoided. Everything else and everyone else was fine.aishintis s. | Overall Experience
El cliente no dejó un comentario.SHARON C. | Overall Experience
El cliente no dejó un comentario.Rashawn T. | Overall Experience
El cliente no dejó un comentario.Steven D. | Overall Experience
El cliente no dejó un comentario.MIKE C. | Overall Experience
I've done business with Uhaul over many years & UHAUL STAFF ROCKS! Kudos! THANKS!Glennette S. | First Impressions
El cliente no dejó un comentario.mike m. | Overall Experience
The staff was very helpful and friendly. The facilities exceeded all expectations as far as lighting and cleanliness.Glen M. | Overall Experience
El cliente no dejó un comentario.BRANDON c. | Overall Experience
Garrett and the Staff were awesome. Always great to work with!Taylor h. | Overall Experience
Great staff, great facility!Glen M. | First Impressions
No complaints, my things were safe, I could access them at any time and setting up for monthly fees was easy to do and cancelling, once I no longer needed the unit was also easy to dodamilola a. | Overall Experience
El cliente no dejó un comentario.Sarah E. | First Impressions
El cliente no dejó un comentario.Larry B. | First Impressions
Rented the truck in Houston Tx and came to Topeka Kansas with. No problems. The people were friendly and helpful. I will definitely use Uhaul again.Robert H. | Overall Experience
El cliente no dejó un comentario.amy G. | Overall Experience
Thank u for all yr assistance. Have a blessed rest of the day.carolyn b. | Overall Experience
I reserved my unit on 9/4 - I went in to get my unit in Oct as indicated on my reservation and they didn't have one of the units I reserved, and the price was more than what I quoted on my reservation. They gave me two smaller units almost next to one another, 2 free locks and a month free. However none of this worked for us. We needed the unit we reserved. We returned the locks and were not charged anything. The staff was helpful and tried to accommodate us. We had to scramble to find another facility for our storage at the last minute as we sold our house! Very frustrating.Cara P. | Overall Experience
Everyone was super friendly. Even the lady who cleaned the general areas. I encountered her a few times.jen r. | Overall Experience
El cliente no dejó un comentario.BRANDON c. | First Impressions
El cliente no dejó un comentario.Carrie W. | Overall Experience
El cliente no dejó un comentario.susan v. | First Impressions
Garrett and his team did an outstanding job for me. I will always use this rental place and equipment for all my needs. I will pass along my experience to others. Thank you for taking good care of me. Bob TomlinsonRobert T. | Overall Experience
Garett and Oradela were very helpful and personable. They answered all my questions which made for a relaxing experience. I also want to thank the gentleman who inspected my truck when i returned it. I did not get his name, but he is another example of quality customer service. The facilities are clean, well maintained and the security for the storage area is impressive compared to previous storage places I have used.Timothy L. | First Impressions
I had no problems with my storage it was very convenient and I could come and go when I needed to the staff was really friendly in help me with anything I had to have so if I have to use u-haul storage again I would recommend it to anybodyMarvena B. | Overall Experience
El cliente no dejó un comentario.Allison W. | Overall Experience
El cliente no dejó un comentario.sharon g. | First Impressions
The staff were all very friendly and helpful.Maureen L. | Overall Experience
El cliente no dejó un comentario.Karla F. | First Impressions
El cliente no dejó un comentario.PAUL S. | First Impressions
Very accommodating & helpful!!Jayson M. | First Impressions
Only my space rental shows on my account. It doesn't show my vehicle rental so I couldn't do an after hours returnLori H. | First Impressions
They are here for the customers needs. I my u haul.STEPHANIE B. | First Impressions
Went above and beyond.Jim H. | First Impressions
It was to my satisfaction.Karen J. | First Impressions
Servicios adicionales en esta ubicación
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