Customer Reviews for U-Haul Moving & Storage of South Topeka

9,029 reviews

3825 SW Topeka Blvd   Topeka, KS 66609
(N Of S Topeka Turnpike Exit, Next to Ed Bozarth Chevrolet)

(785) 266-8700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(785) 266-8700

3825 SW Topeka Blvd
Topeka, KS 66609
(N Of S Topeka Turnpike Exit, Next to Ed Bozarth Chevrolet)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

catherine c  |  First Impressions 
Rating:
5.0

Friendly and quick. Enjoy using this location.

Lawrence M 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Rene V 
Rating:
4.0

The lady on the phone explained very different options and rates than the guy in the store.

Claire B 
Rating:
5.0

Customer did not leave a comment.

Danny C 
Rating:
5.0

Customer did not leave a comment.

Sonyanata H  |  Overall Experience 
Rating:
4.0

free bbq and ice tea

David G 
Rating:
4.0

Customer did not leave a comment.

ginni c 
Rating:
3.0

Customer did not leave a comment.

Rebecca P 
Rating:
5.0

The team member that helped me could not have been more helpful. Your business model works well for me. Your price is reasonable. I sure appreciated the person that checked me out and I got lucky and he helped me unhook the trailer. Great person.

Lane L 
Rating:
4.0

Customer did not leave a comment.

J D 
Rating:
3.0

Retrieve cameras should be installed in all trucks to aid in backing up. My rental did not have any form of this which made backing up difficult . Pads were not placed in my rental truck which was inconvenient.

Jennifer T 
Rating:
5.0

Providing a long term parking area where a customer can leave his or her vehicle while renting a truck, would be helpful.

RIGOBERTO L 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
4.0

Service was friendly helpful fast and professional

Alexander R 
Rating:
1.0

The employees and management are very rude and unprofessional.

Maria O 
Rating:
5.0

What can you do to improve? Not much. Staff was helpful and informative. My rental was processed in a timely manner. Very friendly. A very pleasant experience.

PAUL L 
Rating:
5.0

Customer did not leave a comment.

Shelly B 
Rating:
3.0

Customer did not leave a comment.

Gerald M 
Rating:
5.0

We have had a great experience with U-Haul. I really appreciate the climate controlled storage. All employees are very helpful. Thank you, Sherry Lorenz

Sherry L 
Rating:
5.0

Customer did not leave a comment.

Rene V 
Rating:
5.0

guess a bench out front would be nice or a sm indoor waiting area

Josh s 
Rating:
5.0

Customer did not leave a comment.

steven E 
Rating:
5.0

Helpful

Karl R 
Rating:
3.0

Customer did not leave a comment.

Christopher D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane w 
Rating:
4.0

Customer did not leave a comment.

lewis v  |  First Impressions 
Rating:
5.0

Loved working with the manager (I'm pretty sure he was the manager). He was dealing with some personnel issues and he and I had a brief discussion as he hooked up my trailer. I totally appreciated his attitude and the discussion we had about work ethic in general.

William B 
Rating:
4.0

Customer did not leave a comment.

Reed K 
Rating:
5.0

Great Job

Steve C 
Rating:
5.0

Customer did not leave a comment.

Valentine O 
Rating:
5.0

Customer did not leave a comment.

Rene V 
Rating:
5.0

Customer did not leave a comment.

Monique K 
Rating:
2.0

Don't refuse to rent equipment to customers because they are going to rob you without provocation

Joseph G 
Rating:
4.0

Customer did not leave a comment.

craig a 
Rating:
5.0

Customer did not leave a comment.

Lawrence J 
Rating:
5.0

The manager Garett Martinek was very helpful.

nicole p  |  First Impressions 
Rating:
5.0

The only problem I had was trying to check it back in I dropped it off at 9:36 pm and my receipt said 11:45 pm the app didn't work for me.

Debra J 
Rating:
5.0

They checked the tire pressure when a sensor was bad. Great peace of mind.

Russell T 
Rating:
4.0

Customer did not leave a comment.

Karen M 
Rating:
5.0

Customer did not leave a comment.

Alice D 
Rating:
5.0

The price was right and the customer service was exceptional.

Kirk S 
Rating:
5.0

Customer did not leave a comment.

Brian H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jina H 
Rating:
5.0

The indoor storage area was ALWAYS well maintained and clean. The temperature was comfortable. My move out day was excellent, and the associate made me feel comfortable in knowing that my account would be taken care of and closed out.

roger s  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alan M 
Rating:
4.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

JEREMY E 
Rating:
2.0

This location failed to provide the extra equipment in the truck when I left then proceeded to charge me more because I exceeded miles… because I had to drive back to the store due to their mistake. The truck was very old and not well maintained. The passenger door did not close completely causing a very uncomfortable and loud ride. And lastly it is extremely annoying trying to estimate how much gas i will need to return with 3/4 tank. Just rent it out full so it can be returned full.

Samuel F 
Rating:
1.0

The associates were very rude and not at all helpful

Karthikeyan C 
Rating:
4.0

Customer did not leave a comment.

Sonyanata H 
Rating:
5.0

I can't think of anything to improve.

mark j 
Rating:
5.0

Customer did not leave a comment.

stephen b 
Rating:
1.0

I’ve rented from U-Haul now at least twice within a two week span. Previously, I neglected to rate my service in hopes that at some point I’d find that the bad customer service I experienced was a glitch and maybe I caught them at a bad time. I continue to use this location only because there aren’t very many options available. One other location I used had very unconventional hours and extremely limited services available. To be blunt the U-Haul store at 3825 SW Topeka Blvd in Topeka KS provides some of the worst customer service experience I’ve ever encountered. They were impatient and put off by any questions you might try and ask. Both their body language and their answers seemed to be delivered so you as the customer, clearly understand how stupid your question was. I was then perturbed by being told I needed to buy a lock “U-Haul requires” that I have for my container, only to find the same type new unopened lock set in my storage compartment. Thankfully we were able to resolve this and they provided a refund. My last visit, admittedly, was during a high stressful system outage. And although I continued to express my understanding and willingness to patiently wait, (having dealt with these type situations before), the desk workers seemed to lose all sense of professionalism, poise, and confidence. They made clear how uninterested they were in any information you might provide about your order. I can understand how my emailed order confirmation/receipt wouldn’t help in a situation like this, but they were just tactless and dismissive. As a military member, I’m quite adept at working with difficult people and situations. But I just think unless this is a company-wide issue due to the hiring and performance feedback practices, corporate maybe should get a team out there to do some serious basic training in effective customer service and professionalism.

Aaron R 
Rating:
5.0

Customer did not leave a comment.

Marty K 
Rating:
4.0

Customer did not leave a comment.

Daniel E 
Rating:
2.0

Only one associate working counter with long line waiting to be helped? Hire more staff.

richard p 
Rating:
2.0

The rotors were severely warped on the truck we rented.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

Kenneth t 
Rating:
5.0

Great service. Everyone was friendly.

STEVEN F 
Rating:
4.0

Customer did not leave a comment.

Stephen H 
Rating:
5.0

Customer did not leave a comment.

Irene F 
Rating:
3.0

Customer did not leave a comment.

Roxanna B 
Rating:
4.0

Customer did not leave a comment.

Matthew B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sherah B 
Rating:
5.0

It was excellent!

stan a 
Rating:
5.0

Thankx for the help !

Dino V 
Rating:
5.0

All good

Willis V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D  |  Overall Experience 
Rating:
4.0

Change the attitude of the female African American employee. She is sullen and gruff with customers. There are other places to rent from

William Z 
Rating:
5.0

Customer did not leave a comment.

Jessica L 
Rating:
2.0

I am not sure who the lady at the store is who does the contracts and things, but she's very rude. Doesn't have good customer service practices.

susan s 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
5.0

Very nice and helpful staff.

Mike R 
Rating:
5.0

This comment has nothing to do with the representatives who assisted me, who were indeed awesome, but there was a indication in the truck (I believe from the manufacturer, NOT the representatives at the store), that said to turn the motor off when refueling. Which I did have it off. As a result, I put almost a quarter tank more of gas in the truck than was needed to have it register where the gas hand was at when ai obtained the car. It appears that when the truck starts up, it moves the gas hand a bit more to the right, and as a result, I put more gas in the truck than I needed to.

CINDI O 
Rating:
5.0

Friendly staff. Very efficient.

Kevin B 
Rating:
4.0

Customer did not leave a comment.

Taquoshia M 
Rating:
5.0

I do have to express that I was not happy with the high cost of the climate controlled units. However, after years of storage, there was not one note of any pest problem...not one; this reeled me back in on my cost issue. Though most of.my items are not worth much money, the sentimental value they hold couldn't be higher. Thank you UHaul!

Mikol Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey H 
Rating:
4.0

Customer did not leave a comment.

Haley S 
Rating:
5.0

Everyone was great! General Manager Garett Martinek was excellent and very helpful!

Sherry G 
Rating:
5.0

Garett did a great job installing the hitch and wiring and was very nice to work with! . There was not a place to connect the 7 point plug to the bumper area so he went above and beyond and did a fantastic job of making one and I am very pleased with it!

Steven W 
Rating:
3.0

Employee was gruff and not friendly at all.

William Z  |  First Impressions 
Rating:
5.0

You guys are great I love the climate control storage units I would definitely use this again!!

Velisha C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn P 
Rating:
5.0

Friendly staff.

Mike S 
Rating:
4.0

The truck was hard to get into and uncomfortable to drive. The people were great.

kevin h 
Rating:
2.0

Check out took a long time. We originally had a bigger unit reserved that would fit all our stuff. When arriving it was apparently double booked so we got a smaller unit. We had to get rid of our couch since it wouldn't fit. We had to pay a higher price too since it was climate controlled but we were told that's all that was available.

Tyler S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne E 
Rating:
3.0

Customer did not leave a comment.

Roger T 
Rating:
2.0

The people there were very helpful and courteous. However I felt like I was not told what to expect on the other end. There was some damage on the car dolly which I would call normal wear and tear so I did not think much of it. The damage consisted of some scratches to the paint and cracking in the fenders where they bolt on to the frame. The car dolly worked as it should and we had no problems with it as we pulled the car from Topeka Ks. to Sunset Ut. The problem was when we were returning the unit. See below.

mickey a 
Rating:
5.0

I have not moved into storage unit

jon j  |  Online Move In 
Rating:
5.0

I rented the large 26' truck for 24 hours. The staff was friendly and helpful. The truck was clean and in excellent condition. I will rent from this location again.

tim u 
Rating:
4.0

Had 9;00 appt, but no one there todo the work

dale b 
Rating:
3.0

couldn’t add no one when i had emergency surgery

DENISE M  |  Overall Experience 
Rating:
1.0

My storage door was broken the entire time I stored my things there. I was told repeatedly it would get fixed and yet it never did.

ASHLEIGH D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Thank you

chris t 
Rating:
4.0

The truck had almost 200,000 miles, the drivers door had pieces ripped off where you couldn’t shut it unless you rolled the window down manually. It was one of the worst I’ve ever rented, but the guy at the facility was very wonderful. I couldn’t use the app because your people running the app wouldn’t let me because I had an out-of-state drivers license and they kept wanting other people to verify who I was and it was a big pain took me over 30 minutes and then ended up having to go inside and have the guy rent the truck. Never had so much problems with your app. He said sometimes the agents are difficult to deal with on the app, and I found that to be extremely true very very disappointing will never use your app again .

Rebecca B 
Rating:
5.0

Thank you to Aric at Clark and Sons and Garrett 🌻

Maia F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee L 
Rating:
5.0

Everyone was very nice and helpful.

timothy g 
Rating:
5.0

Nice staff

Edward W 
Rating:
5.0

Customer did not leave a comment.

timothy S 
Rating:
5.0

Customer did not leave a comment.

Lloyd H 
Rating:
5.0

I'd never rented a storage unit before, and had trouble gaining access. Staff were very helpful in explaining and showing me what to do.

John M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mickey M 
Rating:
3.0

I am very disappointed with the reservation process. I have rented multiple trailers over the years and am always able to return to a different location. The app’s failure to easily explain the trailer must be returned to “my local dealer” more than an hour away was frustrating. The inability to make any concessions was even more disappointing. I hope to not need a trailer rental from u-haul again.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

cleveland m 
Rating:
5.0

Customer did not leave a comment.

Jackie L 
Rating:
5.0

staff did a good job taking care of our needs during this rental. Thank you.

Karl G 
Rating:
5.0

Quick and easy process. Everyone was very friendly and helpful. Would definitely recommend them.

diane B 
Rating:
1.0

The owner accused me of stealing his truck before I ever took it I wouldn't recommend you hauling anybody and they overcharged me after I called them and told them I'd be late with the truck and they told me that was fine I want a refund U-Haul sucks

Cindy B 
Rating:
5.0

Customer did not leave a comment.

Gregorio E 
Rating:
5.0

Tran your workers be more Nicer to the Customer and and no your Job very good 👍👍👍 but it's a very good place to go to 🌻🌄🌐💫💯✨🗽

Dennis W 
Rating:
4.0

Customer did not leave a comment.

priscilla b 
Rating:
5.0

Customer did not leave a comment.

Joseph W  |  Overall Experience 
Rating:
5.0

Great service check in and out.

THOMAS M 
Rating:
4.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

Thanks for an easy and informative move in!

DANIELJOSEPH C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michele K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

melinda P  |  Overall Experience 
Rating:
5.0

All in all I had a great experience with them. I have never had a problem and they always were able to work with me when I had a problem. A shout out to Garrett and his crew there, they are great people.

gary m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FAITH M  |  First Impressions 
Rating:
4.0

Pricing is much higher than facilities with the same security, and climate control. I was paying $165-$185 for a 10x10threw U-haul and with my new storage facility I am paying $120 for a 10x30 which is way more than enough room for me so now I get to share with my sister which leaves me paying $60 bucks we both have more than enough room and it's still locked with video security and it is claimant controlled.

marsha c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john s  |  Overall Experience 
Rating:
5.0

I have rented from this group for years. They are always helpful and quick! Joseph does a great job!

Alice D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Breanna M  |  First Impressions 
Rating:
3.0

Everything was great tell after money was remove after I came in two times to close account. Money has still not been placed back in account.

timothy r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N  |  Overall Experience 
Rating:
5.0

Just exactly what I needed while I was transitioning my office from one building to another. Staff was certainly helpful, plus the price was competitive.

good F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Humphrey M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheila M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jill m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETHENY G  |  First Impressions 
Rating:
5.0

Mrs.Jones sure went above and beyond to make sure everything was explained correctly and well and I left very satisfied I will continue to recommend her and uhaul to friends and family!!!

cathrine j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryana m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashawn T  |  Overall Experience 
Rating:
4.0

No one answered the phone ever no matter when I called the whole time I rented

Derek G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lessirena P  |  Overall Experience 
Rating:
5.0

.

Thomas W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky P  |  Overall Experience 
Rating:
5.0

It was so clean, easy to access, and had carts to help move teams in. Very nice.

domonique r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W  |  Overall Experience 
Rating:
5.0

Very nice staff!!

richard g  |  Overall Experience 
Rating:
5.0

Everyone should be required to drive a large truck! They would be more patient with people trying to drive one for the first time! But great service.

christine b  |  First Impressions 
Rating:
5.0

Very pleased all the way!

Joyce B  |  First Impressions 
Rating:
3.0

The truck transmission gets stuck and that caused me to use extra gas. Very scary for me

Charlene T  |  First Impressions 
Rating:
2.0

Everything was great until the rent for the unit kept getting raised and we were told it was because they were full and needed people to move out because they were renting too long

Joshua M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard p  |  First Impressions 
Rating:
5.0

I will go back to use it if I ever need too ... Employees treated us so good there adittude was very good beyond amazed with everyone ❤️

Brenda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenepher J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary m  |  Overall Experience 
Rating:
5.0

The staff was absolutely amazing!! Best customer service I've ever received!! I highly recommend U-Haul for all your moving and storage needs!

MELINDA S  |  First Impressions 
Rating:
5.0

Garrett at the SW Topeka Blvd. location in Topeka was fantastic in not only getting me set up in the storage unit on sight but adjusted mileage in knowing that I had to move home and office in two separate locations in both cities! U-Haul definitely made my move easier 😁

Denise J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott w  |  Overall Experience 
Rating:
4.0

Please give access after hours to units

Brian E  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Michelle L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERCEDES J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankee C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carisa s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GALE S  |  First Impressions 
Rating:
5.0

UHaul Staff was so helpful securing a last minute truck and rental unit. A unplanned move was stressful and UHaul stepped up making everything just a little easier

Robin L  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Kaitlyn J  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful.

Katesheius A  |  Overall Experience 
Rating:
5.0

As always Garrett runs a tight ship and the employees are more like family who are more than helpful in fixing me up.

Jay G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM C  |  Overall Experience 
Rating:
3.0

Unit was already rented out had lock on it they had to find me a new unit

Mike H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah M  |  First Impressions 
Rating:
5.0

Extraordinary convenience and helpfulness. Nothing but praise for management and staff. The indoor facility ( auto doors, carts and sterling appearance) made our move out of storage very easy despite the cold. Highest marks. Nice people

George R  |  Overall Experience 
Rating:
4.0

Staff very friendly an helpful.

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karleigh H  |  Overall Experience 
Rating:
5.0

Good customer service at front desk and quick process.

Rhonda K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rob G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R  |  First Impressions 
Rating:
5.0

Only thing I wish was that if you didn't use the facility for more than 5 days, that you would get at least a partial refund. What i had to pay for 4 days is really steep.

April D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tenessa H  |  Overall Experience 
Rating:
5.0

Me. Garett Martinez, went out to assist my family that was not quit sure how to use the key card and helped with directions to my storage. I appreciate that he took the time to assist without murmuring or complaining. Thank you for great customers service.

brenda p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam K  |  Overall Experience 
Rating:
2.0

Things were broken up in the truck poor lighting could not see anything on the road at night bad lighting thumbsdown

terrence h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry R  |  Overall Experience 
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