Customer Reviews for U-Haul Moving & Storage of South Streamwood

1,087 reviews

529 E Lake St   Streamwood, IL 60107
(can only enter from lake street eastbound)

(630) 483-0608

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(630) 483-0608

529 E Lake St
Streamwood, IL 60107
(can only enter from lake street eastbound)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FILIPPO C. 
Rating:
5.0

Best service ever!

Kathryn L. 
Rating:
5.0

Accurately/real-time update vehicle availability online.

RODOLFO O. 
Rating:
5.0

Very Nice Guys!!!!

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Everything was great. Your staff was great, friendly, professional, helpful; informative, and hands on helpful. Jason you were all of the above. And the gentleman who kept us informed every step of the way to make our rental pleasant. He succeeded. Nice job. And I'm sorry I don't remember his name because he too was so important to the smoothness of yesterday. I was impressed. Very impressed.

PHILLIP G. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
4.0

The service was great other than they were quite busy and there was a bit of a wait. Returning my rental was very fast. I would definitely recommend this location.

STEPHEN B. 
Rating:
5.0

Great customer service. Friendly staff.

John K. 
Rating:
5.0

Jerry was great

VINCENT R. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Very nice and good customer service

STEVEN B. 
Rating:
5.0

I ordered a 10 foot truck, and ASSUMED it had a ramp. Me bad. I would suggest when folks rent a 10 foot truck, ask if they know there is no ramp. BIG surprise which made the work much much harder, but it wasn't Uhaul's fault, it was mine.

william P. 
Rating:
5.0

Very professional rep I dealt with. The most professional I e ever dealt with ever using uhaul. Great guy representing uhaul for sure

John B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS Z. 
Rating:
5.0

Very easy process

PAUL H. 
Rating:
3.0

Customer did not leave a comment.

ROMAN K. 
Rating:
5.0

I like the alarm system and cameras. I feel my things will be safe

mary n.  |  First Impressions 
Rating:
5.0

The truck was in great condition and was clean inside and out. The gentleman who helped me at the location made the rental process very easy

TIMOTHY V. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
4.0

I realize this might be more related to the city, but my only criticism is the access to the location, as you can only really enter if you're headed east-bound on Lake St., and exit going east-bound. Staff was friendly and thorough in explaining everything.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

JED F. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  Online Move In 
Rating:
2.0

When I reserved the unit online and arrived in-person to pay (with movers and truck rented) I was told my reservation was given away and offered a smaller unit. This forced me to find other places to store my property until I could find another storage unit and move out of U-haul. Bad experience.

Frank E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICK M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shanterrica S. 
Rating:
5.0

The people that work there always do a good job they do the best they can even though they're understaffed and overworked, please get them some help. Jim V

James V.  |  Overall Experience 
Rating:
5.0

Too Easy! Worked out well!

MICHAEL R. 
Rating:
5.0

Everything was great! Thank you

EARL A. 
Rating:
5.0

Visor on driver's side was broken. Online check in/out is HORRIBLE. Would NEVER recommend. Instructions were non-existent, Uhaul couldn't find my location to allow me to check in (yes, I did have all location permissions turned on). Finally had to phone Uhaul for return and was told wait time was 53 minutes. Very frustrating.

Amy M. 
Rating:
3.0

Manager in the office was very rude

DANYL N. 
Rating:
5.0

Excellent service and pleasant experience!!! Staff was fantastic

YVONNE F. 
Rating:
5.0

Awesome. Very helpful.

William M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS GERALD F. 
Rating:
4.0

Friendly staff, very professional. My scheduled truck was misplaced so I was given a different truck that was a little dirty, however i completely understand and appreciate getting a replacement immediately. Overall very good experience.

Thomas F. 
Rating:
5.0

Dropping off the trailer was easy and uneventful.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

TOYIA G. 
Rating:
5.0

Check out and check in we're quick and smooth. The vehicle was clean and worked well. Both the out and in personnel were friendly and polite.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL L. 
Rating:
5.0

Horrible experience once again. Booked a 15' truck several days in advanced, less than 24hrs before hand I check the site and see my reservation was CHANGED without notifying me. It went from an out of town return to a same town return. What!? With less than 24hrs and NO notice?! My truck was given to someone else and this one can't be returned elsewhere? That's NOT a reservation. Also the pickup location was changed, again zero contact. I had to rent a 6x12 trailer and buy a new hitch hookup to accommodate it. The trailer wasn't nearly big enough, again I was supposed to have a 15' truck. So needless to say this now causes me more trips, more rentals, and can only HOPE that my rental is actually available IF I even ever use uHaul again. Also, this same crap happened a month ago when we reserved a 26' truck. The truck was given to someone else and we had to drive 45mins each way, out of our way, to get a truck that was supposed to have been 2 miles away!! Your “reservation” system is unacceptable.

DUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUBERT O. 
Rating:
3.0

I closed my unit out because of the rate increase. 100% understand the need to raise rates but you need to give current tenants 6 months at the current price. Just a suggestion.

Matthew Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

ERICK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ERICK M. 
Rating:
5.0

I am a long-time tenant and have found every employee over the years to be courteous and helpful. I often recommend this U-Haul Moving and Storage business to others.

JANET B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHESTER W. 
Rating:
4.0

The key was not left in the vehicle. There was no employee on site at the time we arrived. An employee came shortly after and was able to assist us. I feel if he had not showed up we would not have been able to pick up the vehicle

Denise R. 
Rating:
1.0

This review is reference order numbers 23191342 and 23190979. About 3 weeks ago, I reserved a 26' truck from Plainfield IL for 10-2 at 8am. On Thursday 9-30, I received a voicemail and email stating my reservation had been “updated “ for a new pick up location (Streamwood IL) and time (1030am). After receiving this update, I attempted the number associated with changing reservations ( 6304057455 ) only to be left on hold for approximately 15 minutes each time I called (total calls attempted: 6) and automatically being disconnected. Due to the short notice of the location and time change, I was eager to speak with a representative for some kind of resolution but was left unattended after several phone calls. Streamwood is approximately 30 miles from my desired pickup location, but at this point I settled for the change know that moving trucks were in high demand. On the day of my move, however, I received a voicemail from the Plainfield location stating they are waiting for me and that I am going to lose my reservation. I again was unsuccessful in contacting anyone from uhaul in an effort to address this confusion. I ultimately traveled 30 miles to Streamwood to pick up the truck and spoke with “Kevin “ who advised he did not know why I had 2 reservation numbers. Kevin advised I would not be compensated for all the extra gas I spent this day but credited me 30 miles. The credit did not cover the extra gas I spent traveling to Streamwood both in my personal car and the rented vehicle. I would not have this issue if my reservation was left as is for the Plainfield location. My complaint is as follows: Uhaul was unable to address an issue created on their end and has a very poor customer service system in place. Again, while I understand the demand for moving trucks is high, the fact that there was a truck ready for me at my initial preferred location and time is upsetting. This is my first negative experience with Uhaul, but unfortunately will be my last as I have learned that Uhaul has a very poor system in place for issues that seem rather easy to fix.

CARLOS T. 
Rating:
5.0

Your locations are excellent. The 800 number customer service was unresponsive for over 20 minutes twice and when I spoke to an agent two times they were on the edge of rude. I would not rent from you again if the locations were not so friendly and welcoming. The drop off informations on the forms were unclear. The message said that after hours were not available but when I got to the location there was a 24/7 drop off point. Very disappointing.

JUDY F. 
Rating:
3.0

There was some black grease on some of my stuff that got in my carpet

RAYMUNDO E. 
Rating:
5.0

We got a check engine line 5 miles from our home; could not get an answer on the phone; your 800 number is always busy and we didn't have an hour to sit and the phone and wait; we had a long trip ahead of us. Your website is difficult to use and it would not let us to get to any immediate help. So we went down the street to the next U-Haul location, Rt. 59, Aurora, IL. They checked it out and said it was safe to drive and keep going.

Darrell T. 
Rating:
5.0

Great customer service from person whom I returned the equipment. Manager of this location needs more people's skills. At the time of leasing the truck, he just handed over the keys and asked to do everything by ourselves using APP which was difficult to navigate. After insistence, he came out of office and worked with us to complete the truck inspection and check out

BADAR M. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
2.0

Check all tires and equipment before having a customer check. We got a flat tire within only 10 minutes of leaving uHaul pick up location, with no incident to cause it. It took a little over 2 hours to actually get help with roadside assistance and being 9 months pregnant, this was very upsetting.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE G.  |  First Impressions 
Rating:
5.0

Kevin was wonderful. Efficient, friendly, knowledgeable and very helpful. I would definitely recommend Streamwood Uhaul for my future truck rental and storage needs!

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

LONNIE H. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Damien D. 
Rating:
5.0

Jakob Worel has the best customer service. Very helpful I'm visit again.

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Though there is a sticker saying to use parking brake, I was unable due to it being broke. Otherwise, everything was great!

DEBORAH B. 
Rating:
1.0

No parking. Had to park in the grass and my car was stuck. This place was more of a hassle than it was worth. Other uhauls are better than this

Cameron H. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE S. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Everything was perfect. Pick up and drop off. Very helpful and friendly staff

RAMON D. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE G. 
Rating:
5.0

Stan and Jakob went above and beyond with making this the smoothest move ever! From checking in, to showing us the truck and all through the return! Very accommodating

Christina M. 
Rating:
3.0

I was told by the associate that blankets and dollies would be in my Truck I rented the biggest truck uhaul make and just dissappointed..

ANTOINETTE G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
2.0

More employees, location had 1 employee doing everything. I waited an hour to rent a pickup seriously was not a good idea to rent from here. Uhaul is abusing their workers and making customers upset by the lack of business practices

NICHOLAS B. 
Rating:
3.0

Crowded during return. Only one person woriking. Tried to return online, but could not do. Had to return later when not crowded to check out.

Alan D. 
Rating:
4.0

Just dropped of the trailer after hours, didn't see any staff there.

GLEN H. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
1.0

We waited over an hour to get our UHaul and even Fter losing an hour they didn't give us any more time to make up for what we lost. This was the worse experience I've ever had with Uhaul.

DAVID H. 
Rating:
2.0

Customer did not leave a comment.

Adrian P.  |  First Impressions 
Rating:
1.0

There was no where to park when I picked up my truck. The attendant was over whelmed and very rude. There were 10+ people waiting. I had ride share pick up and was still there for 45 minutes. I barely made it back in time for my return because of the delay. I will never use this location again. There should be a notice when renting that parking is unavailable.

Dominic H. 
Rating:
5.0

Both the guys were great

BASAB B. 
Rating:
5.0

Staff at pickup and return were helpful and courteous. Thanks.

Joseph L. 
Rating:
4.0

The self check process was horrible from start to finish. This had nothing to do with the workers besides the lock being on the wrong truck which was corrected quickly. Was not able to do the check out on the phone when returning the truck because of the website

Brandon C. 
Rating:
4.0

More help needed at the front desk.

NAZZARENO R. 
Rating:
5.0

excellent the people who attend are very kind and guide in the whole process, good attitude and pleasant smile and treatment

NINOSKA M. 
Rating:
5.0

The 2 gentlemen that were working that day were very friendly and helpful.

CATHERINE C. 
Rating:
3.0

The text link that was sent to me just after check in to report any damage or issues did not work, so I could not report that the rubber door liner on the driver side was almost completely off or that the gas tank was only at 3/8 instead of 1/2 a tank. When I pointed out the gas tank issue to Kevin upon return of the vehicle, he talked to me like I was an idiot, saying I should have reported it in the link that was sent to me. When I pointed out that I couldn't report it because the link was not working, he brushed me off. So even though I got a vehicle that was 3/8 full of gas, I still had to bring it back at 1/2 a tank or face a fine. I did not enjoy this experience, and I don't like that I spent $117 to be talked to like I was an idiot.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
2.0

Customer did not leave a comment.

LETICIA H. 
Rating:
1.0

I gave back the truck on time and still got charge the next day fee, the instructions to return it weren't clear.

roberto S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
1.0

There was a one hour wait to get the truck I rented. The gentleman working had to continually go outside to get the things rented. There should have been several people working to make the flow faster.

KATHRYN S. 
Rating:
5.0

Raphael was beyond service, everything was clear and well explained. All doubts and questions were responded. Truck was very clean and service overall was really fast.

ORLANDO C. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
1.0

Pick up time 11am. I arrived 11 and waited in lobby to be helped. 11:01 received call and voice mail (phone on do not disturb) and it was Uhaul calling saying the previous renter had not returned the trailer. Was given $50 credit and manager found another trailer nearby that was supposed to be available. I appreciate him helping. It would have been more helpful if Uhaul did not schedule back to back rental. If a customer does not return the item it lets Uhaul contact the next person before they make a drive, which for me was over an hour.

RUTH L. 
Rating:
5.0

Very well maintained

BIGYAN S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD S. 
Rating:
5.0

Quite smooth and enjoyed the offered service.

SEI I. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

This was our first time renting Uhaul trailer and the customer service was excellent at that location. The pick up was pleasant as well as the drop off. Excellent service.

Alberto M. 
Rating:
5.0

Very friendly staff

MACIEJ M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELINDA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT E.  |  First Impressions 
Rating:
2.0

I reserved a 10x20 and when I came to move in (after setting up everything at home) I was told my reservation was given to someone else and I was forced to rent a smaller unit, thus screwing up all my plans. What good is a "reservation" system if nothing is reserved. Now I have to rent another unit, and it will not be at U-haul. Thanks.

Frank E.  |  First Impressions 
Rating:
5.0

Jerry was very professional and got me set up with my unit quickly.

Daniel L.  |  Online Move In 
Rating:
5.0

Great people, great service! Moving is chaotic as is but things become much pleasant when there is a friendly staff helping you out with unknowns. I highly recommend this location to every one for storage needs and truck rental! You won't be disappointed!!!

Mehmet A.  |  First Impressions 
Rating:
5.0

Jerry and jake took good care of me

Francine B.  |  First Impressions 
Rating:
1.0

The agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mir A.  |  First Impressions 
Rating:
5.0

As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!

joe r.  |  First Impressions 
No reviews have been submitted for this location.

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