Comentarios del cliente para U-Haul Moving & Storage of South Streamwood
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of South Streamwood
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Eduardo R. en
Guy didn't feel like explaining stuff we had to keep asking questions until everything was understood.
Paul B. en
Was great!
Samuel C. en
Great staff!
Michael W. en
a little more parking in front would be nice.
Robert B. en
Thank you Jerry. For being so nice to us. Wishing you Happy New Years and Many Blessing to you and your family.
Raymundo R. en
Kevin was awesome. He informed me really well about the rental and had a great attitude. Some of the best customer service I have experienced in a long while.
Christopher G. en
My rental was scheduled for 930am when I arrived at 930 no uhaul representatives were present and the office had yet to be opened. After 20 minutes of waiting a rep finally arrived. This location was supposed to be open at 9am.
Robert B. en
More help up front helping customer. PS: Jerry , Thank you for being so Kind and Funny with us. Merry Christmas my friend.
William O. en
One of the best rental experiences I’ve ever had!
Dorian K. en
The person working there is very rude. I will never come to this location again.
shannon h. en
The staff at the streamwood location was the best I had ever come across. Helpful and knowledgeable at every turn. I highly recommend this location
Michael D. en
First of all, when I rented a 17’ long truck, I would have expected it to be 17’ long on the floor, not the ceiling. 2nd, I booked for 8 and arrived at 8:30 and was told I nearly lost the truck.
Miguel N. en
The best people
Yazmin E. en
Shout out to Jerry . He helped us out with renting the uhaul truck when other placed were trying to charge us Lot and he is very friendly and very professional thanks Jerry
Aderibigbe A. en
I used the truck for just 5 hours.But still a good truck.
Allyson W. en
The manager was phenomenal and engaging.
DAVID S. en
Steve was rude
Carlos H. en
Muy mal personal con los clientes
Jeremy G. en
Was interesting using the app to handle this completely. Felt like it was clear and resolved things quickly. Unless charges come later, this was the smoothest.
Pradip M. en
Excellent customer service experience from the store manager!!!!!
RANDALL K. en
I would recommend this facility to friends.
Joe S. en
Great job everyone at uhaul. . Great people helped me from Illinois to Florida without any problems and actually had a lot of fun with a fast large move that normally would have been very difficult.
Pamela B. en
both people I had dealings with were rude. Process was very slow. The identification verification was unnecessary and offensive. I will never rent from your company again!!
Jack B. en
Great place
Nehal M. en
High quality service. Very nice and friendly people.
Loren C. en
Easy in and out. The gentleman helping me out was very pleasant
Peter G. en
I first called Dundee location, then got sent to Elgin Post Mart location on Randall Rd, which is where I'd planned to pick up truck. When email conf came it listed Streamwood. So I called & Elgin & talked to a rude India guy. Then got a call from Jake I think his name was, older man who was very kind & helpful. BUT... when we picked it up... the younger guy didn't have a clue what he was doing, a real duh. When we dropped it if he said we gone 200 miles!! We only moved a refrig from 1 side of town to another! We told him he needs to check his math cause we didn't even go 20 miles! The whole experience was one mess after another! Truck felt like it was gonna fall apart driving over 40!!
NaKetha R. en
I was very annoyed with my entire experience with you haul I booked a reservation over a week in advance for location in schomberg never once did it tell me that it was in the vehicle would not be available at that location the day before the actual reservation I get a notification that says that I am to pick the vehicle up at a different location which is further away I spoke to the manager at the facility and conveyed my concern that I did select a location that I shows to minimize the mileage in had already factored that in my cost I asked if I could be compensated for the difference in miles basically they told me no and asked if I still wanted the reservation I said yes I wanted the reservation I confirm to the reservation and showed up about 15 minutes behind schedule for my reservation there was no one at the facility to instruct me on what to do next although I-spy truck out front I was completely unaware of what the procedure would be there was no attendant and when I called I was told that the location opens at 9:00 a.m. After hour I was able to secure in on line truck share program that I was never notified of in order to reserve a vehicle early which cost us time for an event customer service was somewhat decent however after getting back in the vehicle in loading my items and knowing that they scheduled me for a 8:15 a.m. pick up I get a notification that the vehicle is due back and 10 hours when my original reservation was for 12 hours very frustrating experience my suggestion is to ask questions find out if there's anything online you need to feel loud if you're going into the facility before they are typically open normally so that you don't experience of prostration frustrating move
Mark V. en
Jerry was great! He was very friendly and very helpful. I would go back because of him!
Shannon W. en
????????????
Inayat P. en
Better customer service. Customer appreciation. Checking to verify if contact are right. I work in customer focused company as well and they truly didn’t go above.
Jesus O. en
Workers are very thorough with all the instructions A buzzer that connects from the inside office to the back of the garage or a phone that will directly call the worker when he's alone and working at the garage would be helpful so customers will not be waiting too long inside the office or yelling for help at the gate.
Roy V. en
The people working there are friendly and easy to work with.
rocky R. en
train people better, me and my employees all agreed not to ever use Uhaul , you make it hassle for us. wish your phone person would of told me when I booked I would of never waisted my money with tou guys. shame on you and your untrained employees
Dexter O. en
I've used UHaul 7 times in 10 months. I usually turn the truck in at night and use the drop box. 8-24-19, I was charged $20 for an After Hours Svc Fee. I've never had his fee before. I called cust. svc and they said that there's nothing they can do. So I won't use UHaul again. You lost a loyal customer for a $20 fee. contract# 96204062
Eduardo D. en
I understand the company’s policy on providing an alternate phone number but for them to actually call just to verify the number and to ask the contact if they know you is way over the top!!! I already provided 2 valid phone numbers, drivers license, valid credit card and chose the insurance but for them to call the contact number is poor customer service. 7am in a Saturday morning and they’re verifying by calling the number. If this organization is that untrusting of their customers then they should be in a different line of business. Crappy customer service I say. If I could rate negative stars I definitely would. I’m never renting from there again!!!
Kathleen C. en
I reserved a vehicle at a location 5 miles from my house. The day before I got a call that I had to go to a location 15 miles away. I couldn't drop off at the location I had chosen which was 3 blocks away. Instead I had to drive at least 5 miles downtown Chicago to drop off. Very frustrating. Extra mileage and gas to pay, time getting both places and back. Frustrating.
MICHAEL N. en
Good friendly service.
Cellular V. en
Provide instructions on where to drop off vehicle when returning
Phil S. en
Great experience. Will done uhaul.
Lewis H. en
Gerard is awesome
Vickie S. en
Very friendly employees. He explained everything. Down to the tires.
Ronald K. en
After having terrible service at Public Storage in Elgin, I left their facility and went to U-Haul in Streamwood. Jerry was great to deal with and made the process quick and painless.
ARIEL D. en
System was down when I pick my truck which causes unnecessary delays and discrepancies on online vs manual booking.
Rebecca S. en
The app was not very helpful to check in and get the truck. The guys in the office did a great job of helping though!
Benjamin B. en
Driveway for in and out, customer parking, truck return is narrow and uneven. Jerry is very nice, very helpful. Kevin is not helpful or friendly at all.
Nate B. en
Easy location. Easy drop off. Not many fast stations nearby.
SCOTT M. en
Jerry was excellent. Great, fun guy to have help me out.
LINDA K. en
The best people!!!
Nancy B. en
Returning directions online could be streamlined. Had trouble with u-haul accepting sent verification pictures from phone.
ELIESER D. en
Thanks for your accommodation, I would recommend your location to my friends and I will be back.
Jose O. en
Keep up the same service
lily P. en
The Manager at this location was excellent, very helpful and pleasant .
Munauwar A. en
It was horrible experience. U-Hal App iand web s literally waste APP. Customer care is of no use, when you call your call will never pick up. I was on hold for more than an hour and then I dropped as no one answered ??. Picked did not work through App then Jerry store associate came from home to help me. I waited for my truck for approx. 3 hours. Even return did not work when I tried to return at 2:30 AM in the morning. Think what I could have down in the night. I had to come again at 8 AM when Jerry came in office. My booking in the App was showing at 1 January 2019 ?? and when Jerry tried it says 1 January 1751. It was not accepting payment. I will never use this app. I am not sure if I got payed correctly also
Dennis C. en
Nice friendly staff.
kera M. en
The job that was done was the worst carpet cleaning I have ever experienced with Stanley steamer. To the point that I had to go out and rent a carpet cleaning machine to redue the job. I will never use Stanley steamer again nor will I recommend them to ANYONE! I payed 222.00 dollars for alittle water and a name
Karen P. en
always had good experiences with this company in CO, AZ and OK - for some reason - NOT TRUE IN STREMWOOD, RUDE STAFF CHECKING AND OUT - WOULD NEVER SEND A FRIEND TO THIS LOCATION!
Dennis C. en
Great service. Very professional
joe r. en
As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!
darrian h. en
It was wonderful doing business with you guys, and i look forward to doing business in the future with you as well.
john g. en
I would recommend this U-Haul Storage to everybody customer service was good friendly people
Michael G. en
Clean and professional.