Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Excellent center and rep. Jerry Majewski was very helpful and fun to work with. When he determined our hitch was not working properly, I asked if he had an available cargo van....he did and gave us a great rental package. A fantastic manager to work with. Thank you, Jerry! You're the only location we rent from!
Not much you can do! Kevin, who runs the place, is very professional, helpfull, and understanding of my situation. (being disabled 🙄)
Jerry the manager was fantastic - he sent videos on how to load the van and called when we were running late. People really make the difference.
Good experience from start to finish
The agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.
I tried to be efficient and check in via my phone but when it comes time to submit pictures of your DL info it kept saying memory wasnt good enough. Went into the opened office for help only to stand there and wait for 10 min clicking the walkie talkie and yelling and beeping my horn and received no help. Went looking for someone and saw him with his headphones on doing his lot check. He says where you the one clicking on the walkie talkie I said yes (by this time were back in the rental office) and he says why didn't you say anything? Dude you heard me clicking as that is what his sign literally said to click the button for service. It took me entirely too long for being the only customer there at 1030 to get help. Same technical issues when I tried to return the truck it was busy so I went again and tried to check back in and this time the website had two issues location issues and again with taking the required pictures kept saying memory low and would reroute me. The truck was clean and got the job done but would love to get back the 45 min Kevin took checking me in and out.
Everything was smooth sailing as always. I have used your location several times in 2020! Always a satisfied customer
A little frustrating because the dolly and moving pads were not in the truck when I picked it up before office hours via the app. Had to return later to get them.
It was such a wonderful experience; same-day service that was fast and friendly. The van I rented was extremely clean and well-maintained. I couldn't have asked for anything more. I highly recommend this location!
Better communication about costs.
The staff was very helpful and accommodating. All of the details were explained and made the whole experience a pleasure!
Excellent customer service all the time. Very impressed.
Jerry is very friendly and helpful.
None
Great rates, friendly staff and clean truck! Very happy!
The gentleman that took care of us has excellent customer service.
Very friendly service! No complaints!
Nothing that I can think of.
These gentlemen were very helpful and fixed an issue I couldn't get corrected after talking to 2 individuals on the phone for 30+ minutes in about 2 minutes.
I will like to thank the gentleman that took care of me when I arrived at the UHaul facility. From the moment I walked in the door he was EXCELLENT in customer service. It has been a long time since I was treated in a professional way. What else can I say, he was GREAT. That is the main reason I came back to Illinois. The professional way a customer is treated.
The gentleman that took care of me has EXCELLENT CUSTOMER SERVICE. I don't remember his name but I sure remember his professionalism.
I really enjoyed the professional customer service I received. I don't remember the gentleman's name but he was awesome. GREAT customer Service.
Got charged $20 for a after hours fee? I was never told about this?
Your agent was polite and very visible in the area unlike the one in hannover.
Raphael Ramos was just great to work with! We appreciate the service we received on that day.
Friendly and helpful there. Luckily the way oman at the St. Charles location went out of her way to find this trailer there. I was told I had a trailer reserved at St. Charles by a service representative on the phone only to get there and find out they didn't have one. She diverted a near disaster for me and I can't thank her enough.
Wow! Awesome experience! Great, clean location! Raphael Ramos was THE BEST! Great guy, explained everything clearly. And the store was immaculate.
Rafael provided outstanding customer service and support. He was very clear and thorough throughout the rental process and made it hassle free to pick up and drop off the rental. The front office was clean and the rental equipment was in good working order as advertised. A+ all the way around.
The second unit that I was supposed to pick up at this location, after dropping off the first one that had no working lights, was also not operable. I was then directed to Arlington Heights the next morning. I still have not received my credit for the first trailer dropped off in Streamwood with the bad lights!!!
Please have a way that they can answer the phone , i.e. headset while out in yard. a 9am pick up got delayed due to nobody answering the phone even after a hour and a half.
It was perfect moving experience, good customer service, keep it that way
I don't know who is this survey is going to but you need to revamp your entire online check in process because it's garbage.
I got a flat tire and the roadside assistance took 4 HOURS! to resolve it on wednesday evening. I didn't get to my hotel until 1am. The mechanic said the hub was bad and it's wobbling, which likely caused the flat. I was provided equipment which is NOT properly maintained.
Thank you for such an easy drop off
The employee Kevin was rather rude for no reason. It really seemed as if I was a bother to him. It was not busy at the time I returned. If I went back to this location I would try to avoid him.
Great service, very clean and would use this location again!
I reserved a furniture dolly but when I got there to pick up the truck they didn't have it. It serious caused us strife with moving certain items.
Quick and efficient! Thank you.
I needed a 20' truck and the guy standing in line before me said he could only get a 26' but needed the 20' which I had ordered because the 26' was not available. I was so l happy that gentleman switched with me. I was able to move my house in one load then taking to trips from Elgin to Rockford area. U-Haul was great letting us switch truck rentals so we both got the sizes we needed. Trucks were clean. Only complaint we would have is the truck had wood rails on the inside which made it hard for us to use racket straps as a barrier across the truck so our furniture would not shift all over the place. With the wood rails all ratchet straps slipped and were hard to get in place.
They were great
Much better service than your competitor up the road. River Rand Rental
Have someone in the office at all times so customers do not have to wait.
Too many things for one person, causing multiple delays, especially due to COVID where the patrons try to keep distances from one another. However, a part of this experience that has led me to never rent from a uhaul company again, is the app service. Those functions to book reservation failed, as did the check- in process time, as did the Inability to reach back to anyone about anything,to finally receiving a double bill for everything, even the item I never received
The truck that I was given could barely drive straight. I had to constantly fight the wheel otherwise the truck would veer off the road. Otherwise a good experience.
I had trouble with the online check in and pickup process. It took over 25 minutes and still didn't work so I went inside and the employee was very helpful and got it settled very quickly.
For self return after hours, if designated spots could be marked it would make it more easy to return.
Thank you!!
The trailer i received was dirty with sand from the previous user. I pointed it out to Kevin Bare. Mauricio was awesome during checkout and Raphael was excellent during checkin. Overall I was very pleased.
Overall a good experience. Could use a little more parking space or a little signage on what to do when all three spaces are full.
Customer service was awful. The employee called his manager because he didn't know what he was doing and the manager had such a mouth over the phone. He must have thought we couldn't hear him. We went to turn in the storage unit for a refund the same day we got it and we t told to come back two days later.
I moved into a unit and before I could get completely move in the unit was broken into. The facility is unprotected and the camera is only on the gate. When I had to report the problem the facility took my original call but when I tried to follow-up they kept hanging up on me. I had to get the police to contact the facility and manger to come and look. I sat around for 5 hours as they tried to find me another secure unit and now a day later I am concerned my property is not protected. I would like to be contacted immediately.
Main Security gate not operating and has no intention of ever working so whole facility is not secure. Lousy plowing leaving snow in front of doors. Our locking mechanism VERY difficult to slide over even after using WD40. Had to always bring pliers. No gutters on units means you deal with walking in and out under a "waterfall" when snow is melting. Finally moved out after 20 years. Old owner was much better. UHaul not so good.
Jerry was very informative and helpful. Good personality.
The staff at the streamwood location was the best I had ever come across. Helpful and knowledgeable at every turn. I highly recommend this location
I would recommend this facility to friends.
Great job everyone at uhaul. . Great people helped me from Illinois to Florida without any problems and actually had a lot of fun with a fast large move that normally would have been very difficult.
Great place
Good friendly service.
After having terrible service at Public Storage in Elgin, I left their facility and went to U-Haul in Streamwood. Jerry was great to deal with and made the process quick and painless.
The best people!!!
Thanks for your accommodation, I would recommend your location to my friends and I will be back.
Nice friendly staff.
always had good experiences with this company in CO, AZ and OK - for some reason - NOT TRUE IN STREMWOOD, RUDE STAFF CHECKING AND OUT - WOULD NEVER SEND A FRIEND TO THIS LOCATION!
Great service. Very professional
As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!
It was wonderful doing business with you guys, and i look forward to doing business in the future with you as well.
I would recommend this U-Haul Storage to everybody customer service was good friendly people
Clean and professional.
