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DUSTON LCustomer Reviews for U-Haul Moving & Storage of South Streamwood
Testimonials From Recent Customers
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None. Inconvenience of time and gas having to change drop off location. My original location was Hanover PARK WHERE I HAVE A STORAGE UNIT.
ETHBIN HThe people at the U-Haul were very courteous and helpful
ROBERT SCloser drop off!
STEVEN PUnfortunately despite the excellent service I needed more time to maintain my property.
Mark P | Overall ExperienceAll excellent, better impossible
GREGORY RKeep up the great work!
Alanna ZMe robaron
Jesus CI paid for a furniture dolly and an appliance dolly. I was told to pull up front and the equipment will be loaded into the truck, and I did. When I made it to the moving location there were two stand up dolly's NO FURNITURE DOLLY which caused my move to be very complicated being that I had to wait until someone was able to come and move my china cabinet and tallboy chest of drawers which caused my 4 hour move a 7 hour move. By the time I realized we didn't have a furniture dolly the U-Haul location was already closed, yet I was charged for that. Also, I was sure to replace the gas that I had driven out but you all are saying I didn't and I was charged for that as well. The dolly's in the back were not stable or hooked onto anything which caused it to slide and knock against the drivers back wall each time I stopped, that was very dangerous as I am a senior citizen and that could have startled me enough to cause a bad accident, I thank God that did not happen. I do not agree with the charges but what's done is done. Maybe I'll try a different moving company going forward.
ODESSA FThe manager was awesome this entire year I had the unit. He always went over and beyond the call of duty.
Edward s | Overall ExperienceDeshawn at the UHaul Streawood location is a hero! The place was queued up with customers when we walked in on Sunday morning (with one customer even needing a Spanish translator), and Deshawn handled the customer service like a pro. When it was finally our turn for our pickup to be processed, he was friendly, knowledgeable, and swift. We later found out that he was actually filling in for someone that morning, and yet he was still on top of his A game. A++++++ service at this location, would totally pick up here again. Very pleased with our experience here, better than most, give this guy a raise or promotion!
JAMES WThe only reason for not giving an Excellent rating is the lack of abundant parking. Customer service was excellent.
BRANDON AEmployee was very helpful and courteous
ERIC SVery happy with the rental equipment and a very reasonable price.
ANDREW NCustomer service rep Deshawn was awesome. Very friendly and helpful. Next time I need to rent I will seek him out to help me again.
NICHOLAS MMake sure ramps are working properly
KEOAEKA CDeShawn, Manager was wonderful! Always helpful and professional with a smile! Thank you! The Losiks!!
Debbie L | Overall ExperienceThe gentleman that assisted me was very efficient, polite and respectful I enjoyed the customer care and attention he presented. Thank you kindly
TROYCE ADeshawn was great and informative.
SHELTON W | Overall ExperienceDeshawn is the best
BRICE PDeshawn was very helpful and professional! He answered all my questions very clearly and was very patient and thorough even though it was a busy Saturday. ¡Gracias!
JUAN CThe associate that assisted us on 3/22 was very helpful and had amazing customer service. Will definitely use this location again because of the service we received.
RYAN MDashawn was so pleasant to work with. He was very friendly and accommodating.
LOREN Cawesome customer service
ANGELINE RDeshawn was super helpful and efficient. Check in was quick and easy. Straightforward despite him being very busy with other reservations. Property was well maintained and easy to locate and maneuver. Gracias
ANTHONY Bgreat customer service
BLANCA VThe facility was well-maintained and I never had any issues with accessibility and/or finding out who could help me with anything if I needed help. Overall, U-Haul was an excellent choice for my storage needs!
joe r | Overall ExperienceNick G was excellent to work with and very helpful. Made my experience easy and efficient. Will be back again, and would recommend to anyone else in need.
DAWN SDeshawn was very friendly and helpful!
MEGAN HDeshon the manager was terrific and did a great job to help me
GREGORY SRemove snow from the vehicles that are being rented
Alejandra GThe staff was great and very helpful. The energy was great from the time I walked thru the door.
SHELTON W | First ImpressionsMy Uhaul representative was super nice, very professional and kind.
BEATA BHad 3 cancellation because of U-hauls change in pick up and drop off points. This cost me an extra $500 in movers as well. The renters of U-Haul trucks are being fleeced with pick-up and drop-off points.Americans, be aware what U- Hauls business model is, before you rent a truck! You drive their truck to a destination for their next client, you get a text with a new drop off point. It can be as far as a 45 minutes. Be aware!
FRANCISCO PNo suggestions
DANIEL KThe employee was awesome. Fast, thorough, and friendly. After having a very stressful morning, he made the rental enjoyable
ANDREW KThe BEST part of this experience was working with Deshawn McClinton, Mgr. of your Streamwood and Bluff City (Elgin) locations. He was ABSOLUTELY WONDERFUL to work with! Very professional, courteous, very knowledge and extremely helpful. He is a tremendous asset to your U-Haul company. Craig Ochoa - You're #1, Inc.
craig o | Overall ExperienceCustomer service was excellent!! The man that took care of me was super friendly. And super helpful. He went above and beyond to make things as easy as possible for me. I would definitely use this place again and recommend this place to others
JILL MQuick and easy.
KOSUKE EDeShawn was very professional, helpful, and fast in getting our truck ready 👍
JAMES LEl amigo q me atendió fue muy amable
victor m | First ImpressionsWe were extremely satisfied with the experience. The U-Haul rep explained everything very thoroughly, we got regular text and email updates. The van was pretty new, low miles and the cab was spotless. Would definitely recommend this location!
GARY HAwesome
Lkamsuren E | Overall ExperienceEverything was as expected
Tim LReturning the truck went great. The guy at the front desk was super helpful
David MI forgot the name of the African American gentleman that took care of me, but he was great.
ANDREW MVery nice
RICARDO PGreat experience, Don't change a thing.
Philip OGreat staff!.
gustavo m | Overall ExperienceThe pick up process is difficult to navigate. Lots of it could have been done ahead of time and a simple list of things to do upon arrival would help greatly
Anne bVery satisfied with the convenience and location of the facility and staff!
CARL K | Overall ExperienceEveryone treated me with great customer service
JAMES GNinguno
Rodney MI couldn't have asked for a better 1st time U-Haul truck rental experience. From customer service, attentiveness to customer needs, helpfulness with everything, quick responses. I was very happy with my experience and I look forward to renting from here in the future as I need a truck. I will definitely recommend this location to friends and family.
DAVID VThe truck suspension is terrible.
JOHN OHelpful staff
gustavo m | First Impressionswhen we first rented with this storage facility we felt this was clean and well maintained as well as secure. But the last year or so we have noticed a decline in all of the above while the cost has gone up.
Dana L | Overall ExperienceFriendly customer service
RAJASEKHARA RLocation customer service is careless, inaccurate information in contract, and give false information.
WADDAH ZDeshawn and his team simply the best!👍
gustavo m | Overall ExperienceDeshawn McClinton is a true professional. Explained things thoroughly and made sure I understood each step. Now days, it is uncommon to find someone who is attentive and striving for customer satisfaction , Deshawn is this man. Kudos for giring him and his staff.
DEAN Mgreat down to earth guys ! pleasure to do business with
JON PDeShawn was very professional and helpful. Obviously takes pride in what he does. 5 Star!
SCOTT MDeshaun was great
Wayne IThe young man that helped me was very knowledgeable about the equipment and well mannered and polite.
EDWARD RI did online check in . Which took 1 hour to complete And did check out which also took 30 minutes to complete I had seen a video that said in 10 minutes I was supposed to be in and out . Took my wife and baby girl to drop me off and since it took so long baby was crying and crying . Horrible
Hector uMarshawn was the best As always. He is very friendly and welcoming. He is always so helpful with all suggestions. Gracias.
CARLOS AMore lighting in truck drop off area would be helpful.
FIDEL PThe service was very good. Thank you U-Haul.
ANNIE J | Overall ExperienceThe customer service was beyond excellent and very friendly!!! ¡Gracias!
CARLOS ADeshaun was soo very helpful and polite and such a pleasant person to talk to. Give him a raise
DIANA CThe office smelled like cigarette smoke. The truck was clean in the inside but it smelled like it was used to move livestock. I needed to drive with the windows down the entire time. It also didn't help that the air conditioning would not get cold. I will use a different company next time. Very bad experience.
DANIEL DDeShaun was great. I brought my truck back because the back door was stuck. He was able to fix it with no problem.
thomas bDeshawn is the best!
gustavo m | Overall ExperienceI just love U-Haul.
ANNIE J | First ImpressionsDeshawn was a great help . Would definitely recommend using this storage to my friends and family. Customer service is always great .
lesly o | Overall ExperienceGreat experience every time.
gustavo m | Overall ExperienceI received a storage unit when I booked a trailer. The promotion stated that I would receive the first month free. The General Manager at the time promised to discount each month for a year, essentially giving me a free month worth $168 ($14 x 12). However, this discount was never applied, despite the GM's assurance. He claimed to have made notes about the situation for future reference. On the day I moved out, I mentioned this issue to a new employee, who doubted my claim and was unhelpful. As a busy individual, I didn't want to waste time arguing over $164. I had other important matters to attend to. So I left without restitution. As someone who manages multiple businesses, I would have simply refunded the last month's rent instead of complicating matters unnecessarily.
ROBERT J | Overall ExperienceI would like to review the truck rental as well
NANCY S | Online Move InFrom the GC, to the manager, all the way down to the staff members. No one know what's going on or how to fix it. They cut locks without you being there . Read reviews before walking into this place or actually I encourage to go to this place so you can see foe yourself. It starts right when you walk in the door. Good luck and have fun with it, they are all stupid and love putting on a show.
Mary P | Overall ExperienceReserved a indoor unit. There was only outdoor units available
Belinda C | First ImpressionsGreat experience every time.
gustavo m | First ImpressionsLarry and Kalvin answered all of the questions. showed me what to do.Pleasant to work with.
Annie J | First ImpressionsYour on site staff can be bit more accommodating.
ROY E | First ImpressionsGood manager & Staff very co-op erative, helpful,well behaved. Very good customer service. I will prefer to avail this service& Recommend others. Best wishes. Thanks.
Khalid K | Overall ExperienceLocation is easy to find and convenient to our move. I've only been in the daytime and its clean, staff is courteous, plenty of room to turn around a 15 foot truck. ********************************************************************************************** UHAUL has been great. Getting bombarded 5x with spam texts in 24 hours to leave you a review before any final additional bills or anything have even come through is beyond 'pestering' and is annoying as can be. I'm filling this out to make you go away. I'm not ding-ing the facility with a bad review for it because I know this is all generated by corporate, but jesus, I just drove your van 500 miles and dropped of and picked up equipment along the way, maybe not have my phone dinging constantly while IM STILL IN THE VEHICLE to leave reviews already.
BENJAMIN B | First ImpressionsMy issue was with the actual moving experience not the facility
Kevin C | First ImpressionsJacob was kind courteous and very helpful. He made our experience less stressful. We truly appreciate him.
marlo c | First ImpressionsOffice staff was great ..friendly helpful and just great people
NICOLE B | Overall ExperienceAlways pleased with their customer service..
ALICIA T | Overall ExperienceYou have great people working for U-Haul. This is a great place to rent
ELIESER D | Overall ExperienceYou’ve got great people at this location
ELIESER D | First ImpressionsEXCELLENT JOB by both Jake & Kevin. They went out of their way to be I/we were happy. Friendly, polite & courteous! GREAT customer service skills. Both gentleman are a true asset to your U-HAUL company. Keep up the good job!! Best regards, Craig Ochoa (unit #404).
craig o | First ImpressionsThank you Jerry & Jakob!
Tracy C | Overall ExperienceNice place nice people
FERNANDO W | First ImpressionsExtremely friendly staff . Jerry the Manager was super helpful and supportive .
Kothandraraman R | Overall ExperienceJerry is the very best!! I really appreciated his cheerful, professional and knowledgeable service. I was very stressed and he really put me at ease, as we all know moving can be stressful. 1out of 10, Jerry is a 20!
Julianna R | First ImpressionsThanks, U-Haul, for an excellent experience
Debbie L | Overall ExperienceEs una empresa muy pero muy útil y necesaria ya que te ayuda a disminuir ese stress que causa cambiar de vivienda
disnarda g | First ImpressionsThe gentleman who helped me coordinate my move in and Uhaul trailer drop-off was very helpful and informative. I felt he went out of his way to make sure my late-night, icy cold move in was smooth and fast as possible. I very much enjoyed the ability to simply click a few buttons and complete the move-out process online.
Jason N | Overall ExperienceI like the alarm system and cameras. I feel my things will be safe
mary n | First ImpressionsWhen I reserved the unit online and arrived in-person to pay (with movers and truck rented) I was told my reservation was given away and offered a smaller unit. This forced me to find other places to store my property until I could find another storage unit and move out of U-haul. Mala experiencia.
Frank E | Overall ExperienceThe people that work there always do a good job they do the best they can even though they're understaffed and overworked, please get them some help. Jim V
James V | Overall ExperienceI closed my unit out because of the rate increase. 100% understand the need to raise rates but you need to give current tenants 6 months at the current price. Just a suggestion.
Matthew Q | Overall ExperienceI am a long-time tenant and have found every employee over the years to be courteous and helpful. I often recommend this U-Haul Moving and Storage business to others.
JANET B | First ImpressionsYou could raise your swipe boxes, as they are awful low for a pick-up truck
Michael F | Overall ExperienceThe people that ran this facility were kind and curious. I was very pleased with them.
Dawn H | Overall ExperienceI booked a smaller storage for less money but when I showed up, they didn't have my booking. As it was last minute, i had no choice so ended up booking a much larger unit for more money. They should have offered me a discount for their mistake.
Syed I | Overall ExperienceVery friendly staff ..very helpful..
Virginia R | Overall ExperienceThank you, Jerry and Kevin. Best wishes moving forward; have a blessed and prosperous year.
Samantha C | Overall ExperienceThe staff were always available and answered my questions. No problems ever! Would use this storage place again if needed to.
SHARON R | Overall ExperienceWell over a year ago we moved from the Public Storage in Hanover Park to your facility in Streamwood and couldn't be happier. Since then I have rented several trailers and Jerry and Kevin have been outstanding. They always pick up the phone and always willing make sure the customer is satisfied. You are fortunate to have such a great team. Richard Konstanzer 630-837-4799
RICHARD K | Overall ExperienceI would definitely recommend U-Haul Streamwood facility Jerry and Kevin were amazing
DELMAR B | Overall ExperienceThe manager Jerry was the best most courteous person, he made you feel like family and tried every way to help out the customer. You don't find that very often anymore. I am glad that uhaul has men like him working for the company. What a GREAT asset
Peter C | Overall Experience1st month is free-great offer for me ! It is very easy to come and keep Your staff.
Oleg M | First ImpressionsJerry Kevin and Doug we’re all very knowledgeable explained everything to us very well went above and beyond our expectations on help that was given to us Will still use the facility and also definitely recommend it to other people
DELMAR B | First ImpressionsThe guy that helps me check in was great
Darnisha K | First ImpressionsI reserved a 10x20 and when I came to move in (after setting up everything at home) I was told my reservation was given to someone else and I was forced to rent a smaller unit, thus screwing up all my plans. What good is a "reservation" system if nothing is reserved. Now I have to rent another unit, and it will not be at U-haul. Thanks.
Frank E | First ImpressionsJerry was very professional and got me set up with my unit quickly.
Daniel L | Online Move InGreat people, great service! Moving is chaotic as is but things become much pleasant when there is a friendly staff helping you out with unknowns. I highly recommend this location to every one for storage needs and truck rental! You won't be disappointed!!!
Mehmet A | First ImpressionsJerry and jake took good care of me
Francine B | First ImpressionsJerry was very friendly and helpful!
Carmen R | First ImpressionsThey guys were really helpful and kind
Virginia R | First ImpressionsJerry was incredibly friendly and helpful and great to talk to. Very knowledgeable too!
Jared P | First ImpressionsFair price, clean and secure. Staff was great. Thank you.
Kerry F | Overall ExperienceThe agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.
Lisa D | First ImpressionsExcellent customer service all the time. Very impressed.
ralph a | Overall ExperienceJerry is very friendly and helpful.
Saima A | Overall ExperienceI will like to thank the gentleman that took care of me when I arrived at the UHaul facility. From the moment I walked in the door he was EXCELLENT in customer service. It has been a long time since I was treated in a professional way. What else can I say, he was GREAT. That is the main reason I came back to Illinois. The professional way a customer is treated.
ralph a | First ImpressionsCustomer service was awful. The employee called his manager because he didn't know what he was doing and the manager had such a mouth over the phone. He must have thought we couldn't hear him. We went to turn in the storage unit for a refund the same day we got it and we t told to come back two days later.
victor p | Overall ExperienceI moved into a unit and before I could get completely move in the unit was broken into. The facility is unprotected and the camera is only on the gate. When I had to report the problem the facility took my original call but when I tried to follow-up they kept hanging up on me. I had to get the police to contact the facility and manger to come and look. I sat around for 5 hours as they tried to find me another secure unit and now a day later I am concerned my property is not protected. I would like to be contacted immediately.
John K | First ImpressionsMain Security gate not operating and has no intention of ever working so whole facility is not secure. Lousy plowing leaving snow in front of doors. Our locking mechanism VERY difficult to slide over even after using WD40. Had to always bring pliers. No gutters on units means you deal with walking in and out under a "waterfall" when snow is melting. Finally moved out after 20 years. Old owner was much better. UHaul not so good.
JOHN N | Overall ExperienceJerry was very informative and helpful. Good personality.
Mark F | First ImpressionsThe staff at the streamwood location was the best I had ever come across. Helpful and knowledgeable at every turn. I highly recommend this location
Shannon H | Overall ExperienceI would recommend this facility to friends.
RANDALL K | Overall ExperienceGreat job everyone at uhaul. . Great people helped me from Illinois to Florida without any problems and actually had a lot of fun with a fast large move that normally would have been very difficult.
Joe S | Overall ExperienceGreat place
Jack B | Overall ExperienceGood friendly service.
MICHAEL N | Overall ExperienceAfter having terrible service at Public Storage in Elgin, I left their facility and went to U-Haul in Streamwood. Jerry was great to deal with and made the process quick and painless.
Ronald K | First ImpressionsThe best people!!!
LINDA K | Overall ExperienceThanks for your accommodation, I would recommend your location to my friends and I will be back.
ELIESER D | Overall ExperienceNice friendly staff.
Dennis C | Overall Experiencealways had good experiences with this company in CO, AZ and OK - for some reason - NOT TRUE IN STREMWOOD, RUDE STAFF CHECKING AND OUT - WOULD NEVER SEND A FRIEND TO THIS LOCATION!
Karen P | Overall ExperienceGreat service. Very professional
Dennis C | First ImpressionsAs I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!
joe r | First ImpressionsIt was wonderful doing business with you guys, and i look forward to doing business in the future with you as well.
darrian h | Overall ExperienceI would recommend this U-Haul Storage to everybody customer service was good friendly people
john g | Overall ExperienceClean and professional.
Michael G | Overall Experience