Customer Reviews for U-Haul Moving & Storage of South Philadelphia

11,533 comentarios

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Not clear exactly where to drop-off car. Only allowed you to register if it could detect your location. My phone died. By the time I recharged it was no longer at that location so couldn't proceed with online checkout

IRA S. 
Clasificación:
2.0

Virtual check-in was complex and caused a 15 minutes delay, it was very complex and much more effort than anticipated. The staff was friendly. The truck provided was nearly on empty, the gas light went off during my trip.

Daniela O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOBIAS L. 
Clasificación:
3.0

Vehicle was not at origin location as per rental agreement, nor was I informed of the change until I arrived at the origin location

Andrew A. 
Clasificación:
3.0

El cliente no dejó un comentario.

BAKARI H. 
Clasificación:
5.0

Keep up with your good standards.

Wallace H. 
Clasificación:
3.0

Customer service is HORRIBLE and the spaces are way too expensive

Maeve H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAKEEM J. 
Clasificación:
2.0

This was the second location I tried to drop it off at. After filling the fuel and going to another location, that refused to accept the truck because they said we didn't have a contract for it, we had to drive around looking for this location. Upon arrival the man said, “ just leave the keys on the seat”. That was it. Within an hour a charge for $115 was placed on my bank card. I tried calling and got no answer. The tank was no longer full, by no fault of my own, and they charged for an extra day for returning at 1pm, even though when I made the reservation I stated it would be returned at 1pm due to my move in time at my apartment being 9-12. This has been the worst Uhaul experience I have ever had and will not use this company again, after 28 years of being a customer.

MARC F. 
Clasificación:
5.0

Thank you for your kindness and helpfulness on my stressful day. It was very much appreciated.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

Shannon, the storage manager is a stellar employee! She went above & beyond for me during the most difficult year of my life! She is an asset to the UHAUL corp. and sets an example for everything you'd want in an employee, especially at a managerial level.

gina a.  |  Overall Experience 
Clasificación:
5.0

My main concern is that I dropped off the truck hours ago and I still haven't received the email with my final cost and charges very stressful

LOUJUAN R. 
Clasificación:
4.0

The room and price is not the same as I reserved with Jesse

Mary R.  |  First Impressions 
Clasificación:
3.0

The bathroom stay dirty (NOT IN THE OFFICE BUILDING SIDE BUT ON THE BUILDING SIDE NEXT TO THE LOT CLOSES TO 13TH STREET SIDE.

joseph b.  |  First Impressions 
Clasificación:
5.0

The staff was great!! Very helpful & patient. The woman manager & her assistant, I can't remember their names at this moment, we're amazing & I will recommend this uhaul to my family & friends, every time! ¡Gracias!

sade d.  |  First Impressions 
Clasificación:
4.0

lower mileage cost

David S. 
Clasificación:
5.0

The facility is wonderful no doubt due to the manager, Andrew Curry, and the team he developes. He creates a friendly environment and ensures every customers' experience is positive.

Forest H.  |  Overall Experience 
Clasificación:
2.0

Service was adequate, not inviting or informative... upon my return the sgent neglected to check my van back in. I received a call days later tell me that I didn't return. This was terrible.

TERRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen V. 
Clasificación:
4.0

El cliente no dejó un comentario.

rasoul b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

Long wait on phone, wrong location, couldn't find truck

JEFFREY R. 
Clasificación:
4.0

Hello. I think the van could have been vacuumed and washed prior to my rental. There also was a low level of gas (below a 1/4 of a tank) and I had to agree to a charge which would be reimbursed. The van should have had enough gas before the rental too. Gracias

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAI W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA S. 
Clasificación:
1.0

staff was poorly trained and ill-informed [i attribute this to management, not to individual employees]. i ordered moving pads and a dolly. they were not included in my truck. i was charged anyway. i was told the charge would be removed from my bill, but it was not. staff was not wearing masks indoors.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

A little confusing

B S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki B. 
Clasificación:
4.0

I think there should be a minimum gas requirement for U-Hauls being left. We got in our u haul and there were 3 miles left until empty which isn't really helpful or fair to us that because the previous renter was lazy we had to adjust our plans to get to a gas station. This completely threw off our moving day and should not have happened. We are loyal u haul customers, but this was beyond annoying.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENIDESMERIDA L. 
Clasificación:
5.0

All the personnel were very knowledgeable & helpful.

catherine m.  |  Overall Experience 
Clasificación:
3.0

Got there early in the morning had a lot of heavy objects to move that day , and they had No Hand Trucks,turned into a back breaking day had to hand lift every thing . For a moving place having enough equipment like that should be priority.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN C. 
Clasificación:
4.0

Better on where you can get your truck need people to show you we're the truck is and should be seen

DON K. 
Clasificación:
4.0

Staff was very friendly. Lady at the counter was a hoot and a half.

SARA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nick S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sydney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier M. 
Clasificación:
3.0

El cliente no dejó un comentario.

courtney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCINE E. 
Clasificación:
3.0

I didn't know that I was going to be charged for 2 days I only needed it for one day so bummed I couldn't get any credit back.

LAURYN S. 
Clasificación:
3.0

Horrible customer service whereby indifference was rampant. The rep had a cavalier attitude and did not go out of her way to explain anything or attempt to help her customer.

ROBERT R. 
Clasificación:
1.0

My unit was broken into and the management had no empathy what so ever when contacted. No effort what so ever to assist with the burglary. I thought the building was secure with few cameras, and code set up building but I was wrong.

iram g.  |  Overall Experience 
Clasificación:
5.0

Not been getting the emails with my Final total invoice. Thanks Eliott.

ELIOTT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

Pretty positive overall experience. Strong possibility that people are living in the facility overnight as - multiple times - I encountered people on the main floor after normal hours who were charging their phones, not moving things in or out & just generally not doing anything you would expect someone to do in a storage facility.

micheal t.  |  Overall Experience 
Clasificación:
4.0

The mobile check-in process was not user-friendly and took entirely too long. All information should be requested when reserving (i.e. photo of driver's license, emergency contact information used for approval). Should also give an indication of where in the lot your truck is located. The website should not require location settings to be turned on.

Gregg F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marla S. 
Clasificación:
2.0

The gas said it was on a 1/4 tank When it was between 1/4 and E. I drove 3 blocks and it said gas cap was loose. Then the gas literally dropped to E. I had to put $40 worth of gas in it.

COLLEEN C. 
Clasificación:
5.0

Repair the mirror before givibg to a customer.

Douglas S. 
Clasificación:
5.0

Clear directions on where to park

BRYAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin N.  |  Overall Experience 
Clasificación:
4.0

The only thing that was a headache was the closing of the account. After we met with the agent to close the account (11/17) we continued to get notices for invoicing and late notices from Uhaul because the on site staff hadn't inspected the unit. I had to call two times to get this resolved and finally the unit was inspected and closed out in your system. Not a great final impression.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clevis H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marquise E. 
Clasificación:
5.0

All good

DEAN B. 
Clasificación:
2.0

No one went above and beyond, even when I initially thought they did. The receptionist was courteous but when I potentially had to rent from another location, she didn't help me contact that location to see if they could meet my needs. When one of the other employees staged my vehicle for pick up, not only did he leave it running, but it wasn't readily obvious when I came out that it was my vehicle because it was parked far from the entrance. And, I don't know how long it was running. Yes, the motor was on with no one inside. And, when I got into the cab, the air conditioning was on high and the radio was blaring full blast. So, no, I don't feel like I had a good experience. As far as cleanliness, the steering wheel was all chewed up or something making it feel like it was sticky to the touch and the windshield visor kept falling down (not safe).

RICHARD P. 
Clasificación:
5.0

Great customer service skills

DONALD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
1.0

Absolutely terrible customer service. From check in to check out. In fact the guy at the returns was sitting in his car smoking pot and would not get out to help us return. He just shouted through his window (didn't even roll the window down) instructions for returning the vehicle. Unbelievably poor customer service.

JOHN P. 
Clasificación:
2.0

Customer service was horrible. I ask for receipt I was told they don't print receipt and I would receive an email. When I search email for receipt there was no email. I visited the 10th and Washington location to close out storage unit that I never use and didn't receive close out email confirmation and worse a bill was send to my emergency contact stated I owe for storage. I took lock off the storage unit in the same month I purchase unit because I didn't need the storage unit after all.

Patricia M.  |  Overall Experience 
Clasificación:
2.0

- broken window handle - broken shade - Representative was not friendly or informative

SEAN H. 
Clasificación:
5.0

Clean, easy access, secure, but office staff, although were efficient, weren't friendly. ALSO, IN VIOLATION OF THE CITY ORDIANCE, NO CUSTOMER, VISITOR, OR EMPLOYEE WORE MASKS IN THE OFFICE OR IN THE STORAGE AREAS.

HARVEY S.  |  Overall Experience 
Clasificación:
5.0

had no issues dropping off the truck and they even agreed that what the pick up location did was shady, but unfortunately i am stuck with a surcharge bill because uhaul allows that kind of business to happen. If you're moving i recommend physically carrying item by item to your destination before you even consider trying out uhaul.

Diego A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed R. 
Clasificación:
5.0

great!

MIKEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
1.0

outside of van not clean, but most importantly I went into the store 3 times and signs were up to always where masks, but no employees or customers were or even had them hanging around their neck, hanging from ears, etc., in violation of the city ordinance for retail stores.

HARVEY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
2.0

had rental confirmation for 24hour rental Pick up 5:00 PM 9/19 to 5:00 PM 9/20 and was told upon pickup that someone higher up changed my reservation for return at 9:00 AM on 9/20., returned truck at 1:30 PM on 9/20

LORENZO L. 
Clasificación:
2.0

The equipment i reserved was unavailable, again. The truck i was given was too large to fit in the loading dock of the place i needed to move from causing issues with parking and loading. The representative said tgey were "upgrading' us to a 10ft truck which is not an upgrade, its the same price.

KRISTINE D. 
Clasificación:
5.0

First, the staff is excellent and well knowledgeable about the company. That truck, however, was the worst thing on wheels I've ever seen! The knob for turning on the various lights was broken beyond recognition. And even though I pulled the parking brake, the truck kept telling me to disengage it. Then the next day, it kept doing the same in both English and Spanish. The entire truck is outdated, please get rid of it. Thanks.

ALLEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANEESA F. 
Clasificación:
2.0

When I purchase the storage unit it came with elevator services I had to catch a flight and store my property this was a nightmare as I had to rent a truck for nothing I had to carry heavy items up 4 flights of stairs this was super inconvenience back hurts and staff no help

Shakia P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MYKEEM T. 
Clasificación:
4.0

This was very easy and staff were nice! I still haven't received a receipt for my order though.

Elyse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNAMARIE S.  |  Overall Experience 
Clasificación:
4.0

Satisfying

NOUREDDINE H. 
Clasificación:
2.0

Customer Service never resolved problems.. Locally no one cares about any problems..

gerald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINE P. 
Clasificación:
4.0

While my experience overall was okay, I note two items: 1) The van had a "Check Engine Light" when I picked-up the vehicle. This should be have been addressed prior to my pick-up and 2) I never received a final bill/invoice for my rental with final charges and details. I was told that I would receive one automatically upon return. Again, this should be been done, as promised. I would appreciate a response to my comments above. Gracias.

JAMES B. 
Clasificación:
1.0

The worst experience I've had. They lied directly to my face at 2 different locations in south Philadelphia. They told me it was impossible to rent a truck they were all sold out. Outside were literally 20trucks. After repeated attempts in the store i went online and reserved one and low and behold it was available at the location that told me that they were sold out and impossible to rent. The employees were ignorant rude and bothered that I made the reservation..not to mention they were across the street playing around with no one in the actual store at the location at 1015 12th st. The location at quartermaster plaza told me they couldn't do it in person and only online and sent me around the city and refused to help to see if any other locations had anything available…the employees seemed to lack basic common knowledge and courtesy. What you can do to improve the quality is fire the useless employees who are damaging your business with their ignorance and presence at both of them locations.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jenna P. 
Clasificación:
3.0

The location is tough in terms of traffic and driving a truck through a neighborhood of small streets to drop off. Not much you can do to improve that. There was only one person behind the counter when I went to pick up my truck and I had to wait 10 minutes. When it was my turn the employee was texting while talking to me. She was very short in her responses as I asked questions, I have not rented a truck in over 20 years. It felt like I was bothering her. Not what I expect in customer service. I will look for a different U-Haul location.

Philip M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ade S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
1.0

Coordinate with Corporate when problems Occur

GERALD P. 
Clasificación:
1.0

I was advised via phone that my unit was free for 30 days. When I arrived, the person assisting me advised that they only do 30 days free for one-way truck rentals. I told her that uhaul rep who helped me did not say that. I was then escorted to my unit through a facility that was filthy.

Crystal B.  |  First Impressions 
Clasificación:
5.0

Your service is excellent 👍

Wayne T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA J. 
Clasificación:
5.0

More communication of understanding, and being able to give paper receipts when requested by customer and not have to come back to get one would be nice thank you👍🏼

ANNAMARIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
2.0

I am very disappointed in UHaul, this facility and the false advertising. I am also disappointed with this facilities inability to be loyal to its long-time customers. My parents have had a storage unit at this facility for over 10 years. I need a smaller unit now and I reserved one online. It never said the unit was obstructed online but when I was shown the unit in person there was a HUGE column right in the middle of the unit!! This unit is un-useable. Such false advertising and so I ended up having to purchase a much more expensive one and no one was willing to give me a discount since I was expecting to be paying the price of the falsely advertised unit. Also, there is even further false advertising online when it said I qualified for one free month of storage but when we came to pick up the truck, we were told that that does not apply to this facility. Again, no one was willing to honor what we saw online (and I have printed proof of the advertising). We tried to resolve these conflicts by asking for a manager but we were told that the man who manages this facility would not help us out. Once I am able to stop using this facility, I will.

Andrea S.  |  First Impressions 
Clasificación:
2.0

The false advertisement is almost enough for me to want to report U-Haul and this facility to the Better Business Bureau. The unit I reserved was completely obstructed with a huge column in the middle of it rendering it not useable and made me have to purchase a more expensive unit. The obstruction was never noted online. Also, my reservation of a truck and the unit qualified me for one month free storage and when we got to this facility we were told that that special did not apply to this location (I have printed proof of this special). When we wanted to resolve these issues with the manager we were told that the manager of this location would not help us out. We have been customers of this U-Haul for over 10 years and we can't believe this is how you treat loyal customers.

Andrea S. 
Clasificación:
4.0

Price to high

SHAWNE W G.  |  Overall Experience 
Clasificación:
1.0

my uhaul had a lock on the trunk, which ive never had on any of my uhaul rentals before. I was not told the uhaul would be locked and I was not told that I had a key on my keychain to unlock it. i only noticed the uhaul trunk was locked when I arrived at my destination to load the truck, at which point I assumed the lock had been left on from the previous rental and that I did not have the key for it. I had to drive back to the uhaul rental facility, which cause complications for loading the truck. The staff at the uhaul location was not helpful or sympathetic, they did not apologize or offer any adequate compensation for the inconvenience. I was displeased with the experience. if the truck has a lock on it, that should be stated and it should be clear that the key is on the keychain.

JOSE L. 
Clasificación:
5.0

The equipment and the PEOPLE are first rate. The mobile app and the website give WRONG information and can be very, very confusing. specifically I could never find, in check in by phone where the 'requests' come in, I tried to respond in the message in the app and they were like 'respond in the request' but I could not find that anywhere, nor did they respond to my question "where is that?"

Margaret S A. 
Clasificación:
1.0

The staff at the front desk and the return area were rude. The gentleman working in returns was looking in his phone for 20 minutes straight before he looked up and said anything. I asked him was he going to check my uhaul in he told me; “do it on your phone”. I checked myself out in my phone and when I looked up he was gone. I waited 10 minutes and then I sat the keys on the counter. The front desk clerk was very rude also. She gave me attitude during my check out and after my return. Clearly these people don't like working for uhaul.

Kia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
1.0

There was no issue with the equipment at all. However, the staff were incredibly unhelpful, and borderline rude. I was taken aback at the terrible level of customer service when I politely asked for assistance with the mobile check in process. I would never recommend this location to another person.

Danielle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
4.0

I was worried the van would break down

SAMANTHA L. 
Clasificación:
5.0

Great customer service - the guy who gives you the truck had high standards for customer service. Good team! I'll be back in a few weeks

LINDA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARLEX N. 
Clasificación:
5.0

I accidentally reserved a uhaul truck at a different location. When I arrived, my guy Michael helped me out switching to the correct location and then making sure all the keys/truck was good to go. He made a super stressful moving day much better!

CHRISTOPHER E. 
Clasificación:
2.0

View your security cameras to see 99.9% staff does not wear mask. The one person who does doesn't cover her nose.

NECHE H. 
Clasificación:
4.0

I would for sure recommend friends I use contactless pickup, however, it was nice to be able to speak with a rep regarding my rental. I when I set everything up online I put that I would be dropping it off at a different location, however this was NOT in the system which was incredibly disappointing.

Isaiah F. 
Clasificación:
3.0

The 24/7 phone pickup option forced me to wait until the location opened instead of allowing me to take delivery of the rental truck at my desired time. Despite waiting outside. The location did not open at the posted time causing an even further delay. All in all, delivery of the rental truck took 90 minutes more than what was listed in the rental agreement. Overall staff was nice and helped get us out the door.

ANDREW M. 
Clasificación:
5.0

The folks at the front desk are awesome!

Santanu S.  |  First Impressions 
Clasificación:
2.0

Storage unit they tried to give me was a mess, not climate controlled or prepared for a new customer. Then they tried to give me two separate 5x10 units though a I reserved one 10x10. Took me an hour and fifteen minutes to get storage unit check-in situated and am being charged $15 more per month for my unit than what I had reserved. Truck return was unsatisfactory, being charged $13+ for fuel though the gas gauge did not move I have proof of only putting two miles on the vehicle.

MURPHEE M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua D.  |  First Impressions 
Clasificación:
5.0

MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.

Stephen B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY T.  |  First Impressions 
Clasificación:
1.0

I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the "system was down" so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.

Holland S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Narasimha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alessandra P.  |  First Impressions 
Clasificación:
5.0

I'm looking forward to storing my things.

Melvyn M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gary h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M.  |  First Impressions 
Clasificación:
5.0

Place is always clean. Staff is pretty fast with service

Todd J.  |  First Impressions 
Clasificación:
3.0

Came to check out with my preordered unit. The guy at the desk wasn't wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.

JANA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patrica j.  |  First Impressions 
Clasificación:
5.0

THE STAFF WAS VERY NICE& HELPFUL!

gina c.  |  First Impressions 
Clasificación:
5.0

Was disappointed we did not get the free month, even though we bought supplies, rented a storage unit and a van.

HARVEY S.  |  First Impressions 
Clasificación:
2.0

The entry system is a bit confusing. The website reservation is misleading. What's the point of setting up an electronics paperwork-less reservation when you have to go over almost everything and fill out forms at the store. When I signed up, the system said that the first month rental is free only to be charged for the first month because, as the indifferent rep at the counter said, "you have to return a truck to that location in order to qualify." I've given UHaul a lot of business in the last 18 months with 8 or so truck and trailer rentals and two other storage units (which I'm consolidating into this new Philly unit.). I think I deserve that free month.

Alanscott B.  |  First Impressions 
Clasificación:
5.0

I had hoped to buy my childhood home in the Bella Vista area and was keeping my Mom and Dad's furniture to place in that home. However, that hasn't happened as yet. Until then I guess I will have to keep it in storage. It is costly; however, I want to preserve the history of my family.

C.B. A.  |  First Impressions 
Clasificación:
5.0

Rashonda the customer representative was very helpful her explanation of how everything works was clear and very understandable 👍👍

sheila h.  |  First Impressions 
Clasificación:
4.0

The woman taking care of me had no clue how the system worked, and it took over 45 minutes to find my reservation and get all the paperwork set. she double charged me for a lock, and couldn't refund me for the extra packing materials that I didn't use.

meryl d.  |  First Impressions 
Clasificación:
5.0

Everything went as I was told it would be.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

Very friendly and professional. We look forward to a long continuing relationship.

GARDNER F.  |  First Impressions 
Clasificación:
5.0

Every single person I interacted with was courteous and professional. Carmen keep the premises extremely clean. The only comment; have sequential numbers for storage in basement for ease of locating.

suzanne b.  |  First Impressions 
Clasificación:
5.0

Nice workers

Deirdra D.  |  First Impressions 
Clasificación:
5.0

Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.

ROSS R.  |  First Impressions 
Clasificación:
5.0

Staff was professional, pleasant, knowledgeable, and patient!!

WILLIAM S.  |  First Impressions 
Clasificación:
3.0

Wish there were more options for units available. There were too many with stairs or ramps to xlimb

Mark C.  |  First Impressions 
Clasificación:
5.0

Impressed by helpfulness of staff.

Marialice S. | Reservación
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