Absolutely terrible customer service. From check in to check out. In fact the guy at the returns was sitting in his car smoking pot and would not get out to help us return. He just shouted through his window (didn't even roll the window down) instructions for returning the vehicle. Unbelievably poor customer service.JOHN P.
Customer Reviews for U-Haul Moving & Storage of South Philadelphia
Philadelphia, PA 19147
(@ Washington Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was horrible. I ask for receipt I was told they don't print receipt and I would receive an email. When I search email for receipt there was no email. I visited the 10th and Washington location to close out storage unit that I never use and didn't receive close out email confirmation and worse a bill was send to my emergency contact stated I owe for storage. I took lock off the storage unit in the same month I purchase unit because I didn't need the storage unit after all.Patricia M. | Overall Experience
- broken window handle - broken shade - Representative was not friendly or informativeSEAN H.
Clean, easy access, secure, but office staff, although were efficient, weren't friendly. ALSO, IN VIOLATION OF THE CITY ORDIANCE, NO CUSTOMER, VISITOR, OR EMPLOYEE WORE MASKS IN THE OFFICE OR IN THE STORAGE AREAS.HARVEY S. | Overall Experience
had no issues dropping off the truck and they even agreed that what the pick up location did was shady, but unfortunately i am stuck with a surcharge bill because uhaul allows that kind of business to happen. If you're moving i recommend physically carrying item by item to your destination before you even consider trying out uhaul.Diego A.
El cliente no dejó un comentario.Syed R.
El cliente no dejó un comentario.ROBERT S.
outside of van not clean, but most importantly I went into the store 3 times and signs were up to always where masks, but no employees or customers were or even had them hanging around their neck, hanging from ears, etc., in violation of the city ordinance for retail stores.HARVEY S.
El cliente no dejó un comentario.DAVID C.
had rental confirmation for 24hour rental Pick up 5:00 PM 9/19 to 5:00 PM 9/20 and was told upon pickup that someone higher up changed my reservation for return at 9:00 AM on 9/20., returned truck at 1:30 PM on 9/20LORENZO L.
The equipment i reserved was unavailable, again. The truck i was given was too large to fit in the loading dock of the place i needed to move from causing issues with parking and loading. The representative said tgey were "upgrading' us to a 10ft truck which is not an upgrade, its the same price.KRISTINE D.
First, the staff is excellent and well knowledgeable about the company. That truck, however, was the worst thing on wheels I've ever seen! The knob for turning on the various lights was broken beyond recognition. And even though I pulled the parking brake, the truck kept telling me to disengage it. Then the next day, it kept doing the same in both English and Spanish. The entire truck is outdated, please get rid of it. Thanks.ALLEN L.
El cliente no dejó un comentario.TANEESA F.
When I purchase the storage unit it came with elevator services I had to catch a flight and store my property this was a nightmare as I had to rent a truck for nothing I had to carry heavy items up 4 flights of stairs this was super inconvenience back hurts and staff no helpShakia P. | First Impressions
El cliente no dejó un comentario.MYKEEM T.
This was very easy and staff were nice! I still haven't received a receipt for my order though.Elyse C.
El cliente no dejó un comentario.ANNAMARIE S. | Overall Experience
Customer Service never resolved problems.. Locally no one cares about any problems..gerald P.
El cliente no dejó un comentario.JUSTINE P.
While my experience overall was okay, I note two items: 1) The van had a "Check Engine Light" when I picked-up the vehicle. This should be have been addressed prior to my pick-up and 2) I never received a final bill/invoice for my rental with final charges and details. I was told that I would receive one automatically upon return. Again, this should be been done, as promised. I would appreciate a response to my comments above. Gracias.JAMES B.
The worst experience I've had. They lied directly to my face at 2 different locations in south Philadelphia. They told me it was impossible to rent a truck they were all sold out. Outside were literally 20trucks. After repeated attempts in the store i went online and reserved one and low and behold it was available at the location that told me that they were sold out and impossible to rent. The employees were ignorant rude and bothered that I made the reservation..not to mention they were across the street playing around with no one in the actual store at the location at 1015 12th st. The location at quartermaster plaza told me they couldn't do it in person and only online and sent me around the city and refused to help to see if any other locations had anything availableâ€¦the employees seemed to lack basic common knowledge and courtesy. What you can do to improve the quality is fire the useless employees who are damaging your business with their ignorance and presence at both of them locations.DANIEL M.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Jenna P.
The location is tough in terms of traffic and driving a truck through a neighborhood of small streets to drop off. Not much you can do to improve that. There was only one person behind the counter when I went to pick up my truck and I had to wait 10 minutes. When it was my turn the employee was texting while talking to me. She was very short in her responses as I asked questions, I have not rented a truck in over 20 years. It felt like I was bothering her. Not what I expect in customer service. I will look for a different U-Haul location.Philip M.
El cliente no dejó un comentario.Ade S.
El cliente no dejó un comentario.JASON G.
Coordinate with Corporate when problems OccurGERALD P.
I was advised via phone that my unit was free for 30 days. When I arrived, the person assisting me advised that they only do 30 days free for one-way truck rentals. I told her that uhaul rep who helped me did not say that. I was then escorted to my unit through a facility that was filthy.Crystal B. | First Impressions
Your service is excellent 👍Wayne T. | First Impressions
El cliente no dejó un comentario.ALISHA J.
More communication of understanding, and being able to give paper receipts when requested by customer and not have to come back to get one would be nice thank youðŸ‘ðŸ¼ANNAMARIE S.
El cliente no dejó un comentario.DAVID S.
I am very disappointed in UHaul, this facility and the false advertising. I am also disappointed with this facilities inability to be loyal to its long-time customers. My parents have had a storage unit at this facility for over 10 years. I need a smaller unit now and I reserved one online. It never said the unit was obstructed online but when I was shown the unit in person there was a HUGE column right in the middle of the unit!! This unit is un-useable. Such false advertising and so I ended up having to purchase a much more expensive one and no one was willing to give me a discount since I was expecting to be paying the price of the falsely advertised unit. Also, there is even further false advertising online when it said I qualified for one free month of storage but when we came to pick up the truck, we were told that that does not apply to this facility. Again, no one was willing to honor what we saw online (and I have printed proof of the advertising). We tried to resolve these conflicts by asking for a manager but we were told that the man who manages this facility would not help us out. Once I am able to stop using this facility, I will.Andrea S. | First Impressions
The false advertisement is almost enough for me to want to report U-Haul and this facility to the Better Business Bureau. The unit I reserved was completely obstructed with a huge column in the middle of it rendering it not useable and made me have to purchase a more expensive unit. The obstruction was never noted online. Also, my reservation of a truck and the unit qualified me for one month free storage and when we got to this facility we were told that that special did not apply to this location (I have printed proof of this special). When we wanted to resolve these issues with the manager we were told that the manager of this location would not help us out. We have been customers of this U-Haul for over 10 years and we can't believe this is how you treat loyal customers.Andrea S.
Price to highSHAWNE W G. | Overall Experience
my uhaul had a lock on the trunk, which ive never had on any of my uhaul rentals before. I was not told the uhaul would be locked and I was not told that I had a key on my keychain to unlock it. i only noticed the uhaul trunk was locked when I arrived at my destination to load the truck, at which point I assumed the lock had been left on from the previous rental and that I did not have the key for it. I had to drive back to the uhaul rental facility, which cause complications for loading the truck. The staff at the uhaul location was not helpful or sympathetic, they did not apologize or offer any adequate compensation for the inconvenience. I was displeased with the experience. if the truck has a lock on it, that should be stated and it should be clear that the key is on the keychain.JOSE L.
The equipment and the PEOPLE are first rate. The mobile app and the website give WRONG information and can be very, very confusing. specifically I could never find, in check in by phone where the 'requests' come in, I tried to respond in the message in the app and they were like 'respond in the request' but I could not find that anywhere, nor did they respond to my question "where is that?"Margaret S A.
The staff at the front desk and the return area were rude. The gentleman working in returns was looking in his phone for 20 minutes straight before he looked up and said anything. I asked him was he going to check my uhaul in he told me; â€œdo it on your phoneâ€. I checked myself out in my phone and when I looked up he was gone. I waited 10 minutes and then I sat the keys on the counter. The front desk clerk was very rude also. She gave me attitude during my check out and after my return. Clearly these people don't like working for uhaul.Kia W.
El cliente no dejó un comentario.KELLY P. | Overall Experience
El cliente no dejó un comentario.NICHOLAS K.
El cliente no dejó un comentario.Matt M.
There was no issue with the equipment at all. However, the staff were incredibly unhelpful, and borderline rude. I was taken aback at the terrible level of customer service when I politely asked for assistance with the mobile check in process. I would never recommend this location to another person.Danielle W.
El cliente no dejó un comentario.Ryan O.
I was worried the van would break downSAMANTHA L.
Great customer service - the guy who gives you the truck had high standards for customer service. Good team! I'll be back in a few weeksLINDA L.
El cliente no dejó un comentario.ARLEX N.
I accidentally reserved a uhaul truck at a different location. When I arrived, my guy Michael helped me out switching to the correct location and then making sure all the keys/truck was good to go. He made a super stressful moving day much better!CHRISTOPHER E.
View your security cameras to see 99.9% staff does not wear mask. The one person who does doesn't cover her nose.NECHE H.
I would for sure recommend friends I use contactless pickup, however, it was nice to be able to speak with a rep regarding my rental. I when I set everything up online I put that I would be dropping it off at a different location, however this was NOT in the system which was incredibly disappointing.Isaiah F.
The 24/7 phone pickup option forced me to wait until the location opened instead of allowing me to take delivery of the rental truck at my desired time. Despite waiting outside. The location did not open at the posted time causing an even further delay. All in all, delivery of the rental truck took 90 minutes more than what was listed in the rental agreement. Overall staff was nice and helped get us out the door.ANDREW M.
The staff needs better training, at the Washington Ave. Philadelphia location, this one particular female, very small in size, with glasses, about 5foot tall, that helped me, had such a bad attitude, as if I owed her money. She was huffing and sucking her teeth at question I had. I thought that I was annoying her at one point. She talked so fast I had to ask her questions 3 times. Just rude service.MAR CLEAVE M.
El cliente no dejó un comentario.ROBERT P.
Make sure they understand what they are paying.OLAF F.
El cliente no dejó un comentario.Sean P.
El cliente no dejó un comentario.Darryl M.
El cliente no dejó un comentario.ANGELIQUE L.
To whom it may concern the vehicles should be clean for the next customer.GREGORY H.
For smooth drop off process.Carlos T.
The return lot doesn't have the key drop off. You have to cross the street and I didn't know that. I had to walk both lots in the dark to find it.ANNA K.
El cliente no dejó un comentario.Gwen K.
El cliente no dejó un comentario.Sarah H.
El cliente no dejó un comentario.Matthew Z.
Uhaul's customer service is consistently great. On the few times when I've needed it, the Reps have gone above and beyond when they can.JONATHAN S.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.Matthew F.
I would recommend whatever place is most convenient for moving day.Austin D.
El cliente no dejó un comentario.LINDA W.
El cliente no dejó un comentario.MARI JO W.
El cliente no dejó un comentario.Ronald S.
the sun visor fell apart, i was told on the phone that the cargo van i needed was at this site and i get there and its not amd its too late to go to another site so i was forced to take it it was dirty and had trash in itROBERT D.
When I arrived to the Wash Ave location in Philadelphia they told me the van I had requested was at a different location (Baltimore Ave in PA) My pick up time was at a 5pm. When I called the Baltimore Ave location, they had already closed. I then informed the employee and when she called and confirmed, she somehow felt she was doing me a favor and my van mysteriously appeared and I had a van after all. If I had gone out to the Baltimore Ave location, I would have been an even more unhappy customer. Terrible way of handing customers and I have rented several times from this location. Please try to convince my why I should rent from Uhaul again? Please call me if you want to. 6092065909. I am a Pretty easy guy to deal with, but that kind of service should not happen.Christer A.
The truck was a piece of shitEDWARD V.
El cliente no dejó un comentario.Earl W.
Booked a van, but had to use a truck instead. Not a sconvenient, but at least same price. However, the truck had not been swept out in advance in the back, and also found blankets, shoes and sunglasses left there from prior renterChristian B.
El cliente no dejó un comentario.NATHANIEL G. | Overall Experience
The folks at the front desk are awesome!Santanu S. | First Impressions
Your employees checking in could be a little friendlier. Maybe pay them more.REBECCA Q.
Storage unit they tried to give me was a mess, not climate controlled or prepared for a new customer. Then they tried to give me two separate 5x10 units though a I reserved one 10x10. Took me an hour and fifteen minutes to get storage unit check-in situated and am being charged $15 more per month for my unit than what I had reserved. Truck return was unsatisfactory, being charged $13+ for fuel though the gas gauge did not move I have proof of only putting two miles on the vehicle.MURPHEE M. | First Impressions
El cliente no dejó un comentario.Kimberley S.
El cliente no dejó un comentario.JIBREEL M.
Returning my vehicle was a frustration. The staff, all sitting around, said they were unable to give me a receipt and that one would be mailed to me by morning. This was 15 minutes before closing. I have yet to receive a receipt. The gas gauge in the vehicle was bouncing and unreliable.JACOB P.
El cliente no dejó un comentario.THOMAS C.
Took almost 30 mins to find a truck even after getting help inside. After finally finding a truck Mike did not have the keys so i had to go back in and find another truck.Matthew H.
Didn't have what we reserved so we were charged more for a big box truck. We only needed it to move two boxes so it was a waste of money for something so huge.COREY R.
El cliente no dejó un comentario.Omar S.
I requested a 10' truck over a month before the date of the reservation. 3 days before I received a call that the truck was not available at the location I made the reservation with and I would be transferred to another uhaul across the city. No big deal, so I get a call from the new location the night before I am supposed to pick up the truck, telling me they do not have a truck available either. After over an hour and a half on the phone with different folks they said they found a truck for me. I show up for my reservation and they give me a 15' truck, bigger than the 10' I request and they changed me the 15' price which was at least $50 higher. Very unsatisfied with the upcharge and the lack of confidence i would have a truck for a reservation I made way in advanceMATTHEW M.
El cliente no dejó un comentario.Aubrie K.
El cliente no dejó un comentario.JINGRAN Y.
El cliente no dejó un comentario.CURTIS E.
El cliente no dejó un comentario.Ethan B.
Van said it needed an oil change.Charles M.
Front desk was very helpfulJONATHAN M.
Employee s were lazy and not attending. First vehicle had check engine light on. And it took 15 minutes to get them ready to second vehicle.ALI C.
El cliente no dejó un comentario.Spencer V.
El cliente no dejó un comentario.ROSALYN W. | Overall Experience
El cliente no dejó un comentario.DANUTA Z.
El cliente no dejó un comentario.Adam O.
El cliente no dejó un comentario.Joshua D. | First Impressions
The van bed and cabin were dirty with dry mud when I picked it up and I did not have the means to clean it, so had to use and return it in that condition. I did not like needing to check it in online when the worker is just sitting in a chair in front of me.Christopher S.
El cliente no dejó un comentario.ANDREA B.
El cliente no dejó un comentario.JONATHAN L.
The truck we received was very damaged the sun shade continuously fell out of the frame of while driving, and the emergency brake release was broken. The left side mirror also is on its last legsDillon D.
Staff was fast efficient and friendly,... this rental was so easy to doJames M.
They cancelled my reservation instead of changing the pickup time as requested when I called that day. Took almost an hour after the pickup time to get me a truck. They did not have the equipment I had added to the reservation. Did not include the boxes I paid for, nor returned my money.TAMIRES B.
Did not get email confirmation of check out. Had to call 3 days later to get it emailed to meRobin W. | Overall Experience
The blankets I paid for up front where not available and the cashier told me to purchase my own. Real customer service. Why not, not make excuses and take an allowance from the store new blanket stock to replenish the already agreed to contract to supply blankets to a paid customer. And their were blankets inside other trucks that they would not provide even though I said I would wait for the attendant to clean them. Absolutely unacceptable. And the inside bed was not swept out, dirt and dust all over floor. What's with that?GARY W.
Time to get truck was too long and pre check in was worthless. Had to give me a different truck because mileage was written down incorrectly.DOUGLASAVARD M.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.JAMES B.
Honor rates charged! I was not able to pick up truck the day stated initially because I was not able to find overnight parking; could not pay for the rental, leave it at the location and pick up truck the following morning. Not customer friendly!!!!!!! I was charged an additional $254â€¦â€¦.ridiculous! No one was willing to helpâ€¦â€¦.not a fan!!!!!!Giancarlo P.
El cliente no dejó un comentario.MIRANDA S.
I checked in via my mobile app upon arrival at this location. This was great and quick, but at the end I had to go inside to the counter and get my key anyway -which seems a bit counter productive.Ryan T.
I ordered a cart and it was not in the back of truck when I picked up the truck. I didn't discover this until I was far away. Created a major inconvenience for my move. This is my second U-Haul rental (different location) where my extras were not in the truck as ordered.KEVIN F.
More parking would be a great improvement!Kenneth B. | Overall Experience
MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.Stephen B. | First Impressions
Was not able to honor my the free month of storage rental after renting a one way truck. Staff was more occupied enjoying each other than helping customers. The process of getting your storage access and filling the unit and payment was all very inefficient. However one employee did help me change my storage unit very easily however that seemed to mess up my check out process because my unit was never closed out and I was almost charged for the next month and a late fee.Clarkson P. | Overall Experience
El cliente no dejó un comentario.Eliud R. | Overall Experience
Service elevator was broken on the day of my move out. The staff acted like it wasn't a big deal and told me that i'd have to wait a few hours up to a few days if I wanted to use it. Had to pay the movers extra $200 for the inconvenienceZorbey C. | Overall Experience
El cliente no dejó un comentario.TODD M. | First Impressions
El cliente no dejó un comentario.TIFFANY T. | First Impressions
I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the "system was down" so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.Holland S. | First Impressions
El cliente no dejó un comentario.Narasimha S. | First Impressions
El cliente no dejó un comentario.Alessandra P. | First Impressions
Great Servicebiruk t. | First Impressions
The front desk people were very nice and friendly. When we returned the truck to the return area the people there were not the nicest.tanner K. | First Impressions
Fix your online system to show what units are actually availableKathleen W. | First Impressions
I'm looking forward to storing my things.Melvyn M. | First Impressions
El cliente no dejó un comentario.gary h. | First Impressions
El cliente no dejó un comentario.Phil N. | First Impressions
El cliente no dejó un comentario.John D. | First Impressions
El cliente no dejó un comentario.Sara R. | First Impressions
El cliente no dejó un comentario.Timothy M. | First Impressions
El cliente no dejó un comentario.Peter M. | First Impressions
Place is always clean. Staff is pretty fast with serviceTodd J. | First Impressions
Came to check out with my preordered unit. The guy at the desk wasn't wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.JANA H. | First Impressions
El cliente no dejó un comentario.patrica j. | First Impressions
THE STAFF WAS VERY NICE& HELPFUL!gina c. | First Impressions
Was disappointed we did not get the free month, even though we bought supplies, rented a storage unit and a van.HARVEY S. | First Impressions
The entry system is a bit confusing. The website reservation is misleading. What's the point of setting up an electronics paperwork-less reservation when you have to go over almost everything and fill out forms at the store. When I signed up, the system said that the first month rental is free only to be charged for the first month because, as the indifferent rep at the counter said, "you have to return a truck to that location in order to qualify." I've given UHaul a lot of business in the last 18 months with 8 or so truck and trailer rentals and two other storage units (which I'm consolidating into this new Philly unit.). I think I deserve that free month.Alanscott B. | First Impressions
I had hoped to buy my childhood home in the Bella Vista area and was keeping my Mom and Dad's furniture to place in that home. However, that hasn't happened as yet. Until then I guess I will have to keep it in storage. It is costly; however, I want to preserve the history of my family.C.B. A. | First Impressions
Rashonda the customer representative was very helpful her explanation of how everything works was clear and very understandable 👍👍sheila h. | First Impressions
The woman taking care of me had no clue how the system worked, and it took over 45 minutes to find my reservation and get all the paperwork set. she double charged me for a lock, and couldn't refund me for the extra packing materials that I didn't use.meryl d. | First Impressions
Everything went as I was told it would be.Kenneth C. | First Impressions
Very friendly and professional. We look forward to a long continuing relationship.GARDNER F. | First Impressions
Every single person I interacted with was courteous and professional. Carmen keep the premises extremely clean. The only comment; have sequential numbers for storage in basement for ease of locating.suzanne b. | First Impressions
Nice workersDeirdra D. | First Impressions
Very prompt service and coordination.Kenneth B. | First Impressions
Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.ROSS R. | First Impressions
Staff was professional, pleasant, knowledgeable, and patient!!WILLIAM S. | First Impressions
Wish there were more options for units available. There were too many with stairs or ramps to xlimbMark C. | First Impressions
Impressed by helpfulness of staff.Marialice S. | Reservation
Servicios adicionales en esta ubicación
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