Customer Reviews for U-Haul Moving & Storage of South Philadelphia

11,417 comentarios

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

There was no issue with the equipment at all. However, the staff were incredibly unhelpful, and borderline rude. I was taken aback at the terrible level of customer service when I politely asked for assistance with the mobile check in process. I would never recommend this location to another person.

Danielle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
4.0

I was worried the van would break down

SAMANTHA L. 
Clasificación:
5.0

Great customer service - the guy who gives you the truck had high standards for customer service. Good team! I'll be back in a few weeks

LINDA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARLEX N. 
Clasificación:
5.0

I accidentally reserved a uhaul truck at a different location. When I arrived, my guy Michael helped me out switching to the correct location and then making sure all the keys/truck was good to go. He made a super stressful moving day much better!

CHRISTOPHER E. 
Clasificación:
2.0

View your security cameras to see 99.9% staff does not wear mask. The one person who does doesn't cover her nose.

NECHE H. 
Clasificación:
4.0

I would for sure recommend friends I use contactless pickup, however, it was nice to be able to speak with a rep regarding my rental. I when I set everything up online I put that I would be dropping it off at a different location, however this was NOT in the system which was incredibly disappointing.

Isaiah F. 
Clasificación:
3.0

The 24/7 phone pickup option forced me to wait until the location opened instead of allowing me to take delivery of the rental truck at my desired time. Despite waiting outside. The location did not open at the posted time causing an even further delay. All in all, delivery of the rental truck took 90 minutes more than what was listed in the rental agreement. Overall staff was nice and helped get us out the door.

ANDREW M. 
Clasificación:
5.0

The staff needs better training, at the Washington Ave. Philadelphia location, this one particular female, very small in size, with glasses, about 5foot tall, that helped me, had such a bad attitude, as if I owed her money. She was huffing and sucking her teeth at question I had. I thought that I was annoying her at one point. She talked so fast I had to ask her questions 3 times. Just rude service.

MAR CLEAVE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Make sure they understand what they are paying.

OLAF F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIQUE L. 
Clasificación:
3.0

To whom it may concern the vehicles should be clean for the next customer.

GREGORY H. 
Clasificación:
4.0

For smooth drop off process.

Carlos T. 
Clasificación:
4.0

The return lot doesn't have the key drop off. You have to cross the street and I didn't know that. I had to walk both lots in the dark to find it.

ANNA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Z. 
Clasificación:
5.0

Uhaul's customer service is consistently great. On the few times when I've needed it, the Reps have gone above and beyond when they can.

JONATHAN S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
3.0

I would recommend whatever place is most convenient for moving day.

Austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARI JO W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
1.0

the sun visor fell apart, i was told on the phone that the cargo van i needed was at this site and i get there and its not amd its too late to go to another site so i was forced to take it it was dirty and had trash in it

ROBERT D. 
Clasificación:
1.0

When I arrived to the Wash Ave location in Philadelphia they told me the van I had requested was at a different location (Baltimore Ave in PA) My pick up time was at a 5pm. When I called the Baltimore Ave location, they had already closed. I then informed the employee and when she called and confirmed, she somehow felt she was doing me a favor and my van mysteriously appeared and I had a van after all. If I had gone out to the Baltimore Ave location, I would have been an even more unhappy customer. Terrible way of handing customers and I have rented several times from this location. Please try to convince my why I should rent from Uhaul again? Please call me if you want to. 6092065909. I am a Pretty easy guy to deal with, but that kind of service should not happen.

Christer A. 
Clasificación:
4.0

The truck was a piece of shit

EDWARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl W. 
Clasificación:
4.0

Booked a van, but had to use a truck instead. Not a sconvenient, but at least same price. However, the truck had not been swept out in advance in the back, and also found blankets, shoes and sunglasses left there from prior renter

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL G.  |  Overall Experience 
Clasificación:
5.0

The folks at the front desk are awesome!

Santanu S.  |  First Impressions 
Clasificación:
5.0

Your employees checking in could be a little friendlier. Maybe pay them more.

REBECCA Q. 
Clasificación:
2.0

Storage unit they tried to give me was a mess, not climate controlled or prepared for a new customer. Then they tried to give me two separate 5x10 units though a I reserved one 10x10. Took me an hour and fifteen minutes to get storage unit check-in situated and am being charged $15 more per month for my unit than what I had reserved. Truck return was unsatisfactory, being charged $13+ for fuel though the gas gauge did not move I have proof of only putting two miles on the vehicle.

MURPHEE M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIBREEL M. 
Clasificación:
3.0

Returning my vehicle was a frustration. The staff, all sitting around, said they were unable to give me a receipt and that one would be mailed to me by morning. This was 15 minutes before closing. I have yet to receive a receipt. The gas gauge in the vehicle was bouncing and unreliable.

JACOB P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
2.0

Took almost 30 mins to find a truck even after getting help inside. After finally finding a truck Mike did not have the keys so i had to go back in and find another truck.

Matthew H. 
Clasificación:
2.0

Didn't have what we reserved so we were charged more for a big box truck. We only needed it to move two boxes so it was a waste of money for something so huge.

COREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar S. 
Clasificación:
1.0

I requested a 10' truck over a month before the date of the reservation. 3 days before I received a call that the truck was not available at the location I made the reservation with and I would be transferred to another uhaul across the city. No big deal, so I get a call from the new location the night before I am supposed to pick up the truck, telling me they do not have a truck available either. After over an hour and a half on the phone with different folks they said they found a truck for me. I show up for my reservation and they give me a 15' truck, bigger than the 10' I request and they changed me the 15' price which was at least $50 higher. Very unsatisfied with the upcharge and the lack of confidence i would have a truck for a reservation I made way in advance

MATTHEW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINGRAN Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan B. 
Clasificación:
4.0

Van said it needed an oil change.

Charles M. 
Clasificación:
5.0

Front desk was very helpful

JONATHAN M. 
Clasificación:
1.0

Employee s were lazy and not attending. First vehicle had check engine light on. And it took 15 minutes to get them ready to second vehicle.

ALI C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer V. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROSALYN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANUTA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua D.  |  First Impressions 
Clasificación:
3.0

The van bed and cabin were dirty with dry mud when I picked it up and I did not have the means to clean it, so had to use and return it in that condition. I did not like needing to check it in online when the worker is just sitting in a chair in front of me.

Christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
2.0

The truck we received was very damaged the sun shade continuously fell out of the frame of while driving, and the emergency brake release was broken. The left side mirror also is on its last legs

Dillon D. 
Clasificación:
5.0

Staff was fast efficient and friendly,... this rental was so easy to do

James M. 
Clasificación:
1.0

They cancelled my reservation instead of changing the pickup time as requested when I called that day. Took almost an hour after the pickup time to get me a truck. They did not have the equipment I had added to the reservation. Did not include the boxes I paid for, nor returned my money.

TAMIRES B. 
Clasificación:
4.0

Did not get email confirmation of check out. Had to call 3 days later to get it emailed to me

Robin W.  |  Overall Experience 
Clasificación:
1.0

The blankets I paid for up front where not available and the cashier told me to purchase my own. Real customer service. Why not, not make excuses and take an allowance from the store new blanket stock to replenish the already agreed to contract to supply blankets to a paid customer. And their were blankets inside other trucks that they would not provide even though I said I would wait for the attendant to clean them. Absolutely unacceptable. And the inside bed was not swept out, dirt and dust all over floor. What's with that?

GARY W. 
Clasificación:
3.0

Time to get truck was too long and pre check in was worthless. Had to give me a different truck because mileage was written down incorrectly.

DOUGLASAVARD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

Honor rates charged! I was not able to pick up truck the day stated initially because I was not able to find overnight parking; could not pay for the rental, leave it at the location and pick up truck the following morning. Not customer friendly!!!!!!! I was charged an additional $254…….ridiculous! No one was willing to help…….not a fan!!!!!!

Giancarlo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA S. 
Clasificación:
4.0

I checked in via my mobile app upon arrival at this location. This was great and quick, but at the end I had to go inside to the counter and get my key anyway -which seems a bit counter productive.

Ryan T. 
Clasificación:
5.0

I ordered a cart and it was not in the back of truck when I picked up the truck. I didn't discover this until I was far away. Created a major inconvenience for my move. This is my second U-Haul rental (different location) where my extras were not in the truck as ordered.

KEVIN F. 
Clasificación:
2.0

RUDE, UNMASKED and LAZY employees. Never seen a group of people so annoyed at having a job.

JOHN P. 
Clasificación:
4.0

More parking would be a great improvement!

Kenneth B.  |  Overall Experience 
Clasificación:
4.0

The app check out experience leaves a lot to be desired. What is the point of selecting the app option if I still have to go into the store to retrieve the key? Won't use the app in the future, was way more of a hassle than I imagined.

Todd R. 
Clasificación:
5.0

The staff was so nice and helpful! Very smooth rental process. 10/10 ☺️

Kira S. 
Clasificación:
5.0

MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.

Stephen B.  |  First Impressions 
Clasificación:
1.0

I got to the location I was suppose to pick my car up from and then they told me I had to go to a different location because they didn't have any 15 foot trucks (even though I scheduled this uhaul). I had to buy ANOTHER uber to a different location costing me another $20.

Christopher Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brigid J. 
Clasificación:
2.0

Was not able to honor my the free month of storage rental after renting a one way truck. Staff was more occupied enjoying each other than helping customers. The process of getting your storage access and filling the unit and payment was all very inefficient. However one employee did help me change my storage unit very easily however that seemed to mess up my check out process because my unit was never closed out and I was almost charged for the next month and a late fee.

Clarkson P.  |  Overall Experience 
Clasificación:
1.0

The customer service was some of the worst I have ever experienced. As but one of the many many examples, when I returned the truck I told the attendant that the HVAC system in the truck didn't work and his response was “so what” and “why are you telling me.” He did so while talking on his cell phone. Check was equally bad. This location is terrible.

TIMOTHY K. 
Clasificación:
1.0

My reservation had to be changed because of a hurricane. I called and the employee said that was fine. The following day I went to the pick up location and waited 45 minutes for your employee. She was the only one working, she was on her cell phone, and taking her grand old time with two men getting a truck while she had other customers waiting for long periods of time. And then when it's my turn she tells me she doesn't have a truck for me I have to go to another location. So then I drive to the other location, and they are a little bit quicker. But I was also disappointed because they told me I had to return the truck to this certain location. And that location is now in a different state than where I moved. The experience was absolutely horrible, the customer service was not that great and I will not use U-Haul again. I also used U-Haul to contract movers and they were horrific.

Anthony J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELECIA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katelyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLACDILIO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliud R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitry G. 
Clasificación:
1.0

Service elevator was broken on the day of my move out. The staff acted like it wasn't a big deal and told me that i'd have to wait a few hours up to a few days if I wanted to use it. Had to pay the movers extra $200 for the inconvenience

Zorbey C.  |  Overall Experience 
Clasificación:
3.0

Dropped off after hours. Convenient.

RORY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
1.0

This location did not have the furniture pads I had pre-reserved. They also did not include the equipment dolly I had paid and reserved. There was a lot of minor damage on the interior and exterior of the vehicle. Taking all of those photos and documenting, as well as waiting in line for my 9am pick-up caused a 50 minute delay from actually driving off the lot. I will not rent from this location again. Very disorganized.

Andrea K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY A. 
Clasificación:
5.0

You are great , no complaints at all

MAURICIO H. 
Clasificación:
1.0

Check your trucks for homeless people living in them before you give them to customers

Andrew P. 
Clasificación:
3.0

Did not have a great return experience, parked pickup in lot and went to rental desk and was told they don't do returns and to drop across the street. I pulled in and dropped the truck there but there was no one to meet me. After a few minutes I got the attention of two workers sitting in a car just outside of the return garage who said to just leave the truck with the keys on the front seat which I did. The next day I still had not received my contract receipt so I called and the woman emailed it over promptly but I noticed it did not have my VIP $10 certificate applied, even though I entered it and it was listed ON the receipt as still available and having the full $10 balance. I called back and the front desk person tried to tell me it was applied and that was the amount left, which wasn't true because my card had clearly been charged. She said to fix she would have to reverse my pending cc charge then recharge the corrected amount, but 2 hours later I received a voicemail from the location asking me when I would be returning my vehicle which was very concerning. Because I didn't get the voicemail until after hours, I spent 45 mins on hold to speak with customer service who told me I had an open rental returning tomorrow night and all they could do was put that on hold so I wouldn't be charged extra. Hoping to connect with Anthony today to straighten out but this has been a very concerning process taking a lot of time for a few hour Rental during a stressful move.

Kasia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN I. 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD M.  |  First Impressions 
Clasificación:
3.0

As I was driving to pick up my truck from New Jersey to Pennsylvania I received a phone call saying my truck was not available at the site I ordered it in but that I had to adjust my route to pick up the vehicle in South Philly. When I found the other site I had ordered furniture pads and was then told that they were all out so I was forced to pay for two pads what would have been my fee for twenty rental pads. What a racket! And my order was originally placed for pick up In Havertown but was told that was just my "preferred" site. Nowhere during the ordering process was that mentioned. While the site I picked up from was adequate I hope I never have to use your vehicles again.

Anthony E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sunghyun P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
2.0

The customer service at this location is like going to a high school. There are NO adults at this facility. The first truck I received did not have working A/C. It is only out of convenience that I go there.

REGINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elspeth T. 
Clasificación:
1.0

Everyone working was on their phone, waited in line for awhile before realizing there were employees available because of that. Poor mask usage but snapped at us for not standing behind crates that were apparently a barrier to the counter.

Danielle L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Germel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S.  |  Overall Experience 
Clasificación:
1.0

The day I was moving out the freight elevator stopped working. I had hired movers and had to pay them at least an hours more work because of that. My attempts to get a refund with the storage facility staff and customer service was time consuming and to no avail. Additionally, when I closed out my storage unit the staff did not close it out, I called several days later and they assured me I was all set. When I called about a different issue a week later they told me my unit was still active. If I had autopay set up I would have been charged for another month a week after I closed out. Overall a very poor experience and I will not be using UHaul again and directing my friends elsewhere as well.

Arden J.  |  Overall Experience 
Clasificación:
1.0

Your employees ripped me off with my truck rental. I will not use uhaul again.

Dena U.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PAKAWADEE S.  |  Overall Experience 
Clasificación:
5.0

There typically were insufficient flat carts available for the number of people in the facility at any one time. Several trips I needed to wait until someone freed up a cart. Perhaps an employee could be assigned a task to ensure that at least 4-5 carts are always available.

Linda K.  |  Overall Experience 
Clasificación:
5.0

This is my favorite U-Haul facility. Friendly team, clean building, great location. Thanks for making this a great location!

Douglas M.  |  Overall Experience 
Clasificación:
1.0

I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the "system was down" so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.

Holland S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Narasimha S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracey E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William T.  |  Overall Experience 
Clasificación:
2.0

Disappointing customer service. The facility was fine. Clerks had bad attitudes...not customer friendly. Slow service. Waited in line for 30 minutes even though there were only 4 people in front of us. After they were done with a customer, they would delay waiting on the next customer. Get new staff!!!

Deborah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alessandra P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
3.0

It took us a whole hour to get situated, between waiting for someone to take us to the unit, then having to go back to sign the contract and pay, waiting some more time before someone could do that for us, bouncing between different computers as they figured stuff out. Staff were friendly, but the procedure is atrocious, and that's the fault of management.

JASON S.  |  First Impressions 
Clasificación:
5.0

Great Service

biruk t.  |  First Impressions 
Clasificación:
5.0

Great Staff, excellent service, friendly atmosphere

SCOTT A.  |  Overall Experience 
Clasificación:
3.0

I would like for the company once the person clean out there unit and pay there last bill for them to take them out of there system and not call them every month after telling them to pay for there unit other than that it was good

Beulah P.  |  Overall Experience 
Clasificación:
1.0

I never stored anything because the location of the unit was too dark & isolated. I'd never feel safe using it. Even during the day.

Shawna H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt B.  |  Overall Experience 
Clasificación:
4.0

The front desk people were very nice and friendly. When we returned the truck to the return area the people there were not the nicest.

tanner K.  |  First Impressions 
Clasificación:
3.0

Fix your online system to show what units are actually available

Kathleen W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

EBONY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David E.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly but not the most knowledgeable when we checked in. When we closed out our account we still got a bill two weeks later but it was corrected when I emailed. The facility was clean, secure and convenient.

Krista H.  |  Overall Experience 
Clasificación:
5.0

Only one issue. Everytime I tried to pay on line, could not do. Even when I was told a couple of times that I would have access.

Anthony c.  |  Overall Experience 
Clasificación:
1.0

I've had my items stored at this location for years. Unfortunately, when I recently went to take stuff out of my unit I found people camping outside of it. I reported this to the staff, who did not seem to concerned but assured me the people would be removed. When I went back the next day, my lock had attempted to be broken and I could not get the key in. Again, staff did not seem concerned about the attempted break in. I was told they'd look at security footage, but never received any follow up. In speaking with the manager, Andrew, this situation seemed more like a nuisance to him that a real problem that people were living in his building and attempting to break in to units. I moved my stuff out ASAP and will never ever store there again, nor will I recommend this location to anyone. Stay away!!

Erin P.  |  Overall Experience 
Clasificación:
1.0

This U-Haul location seems to have a significant rodent problem. We found many (at least 50 if not more) rodent droppings on our stuff when we moved out. In addition, when we were all moved out of the storage unit I got verbal confirmation from the clerk that I was all set and that we'd get a confirmation email within a few hours. This did not happen and 2 days later they attempted to hit us with an additional month's payment and a late fee. While I was able to revert these charges after coming back in, I worry that this may be a deliberate attempt to get additional money out of clients. This location was also not willing to give us the 1-month free U-Haul promotion at first and we only got it after lengthy phone calls with customer service. So far, the vast majority of my interaction (3 related to truck rentals and 2 related to a storage unit) with U-Haul has been disappointing as their lack of incompetency has surprised me in a different manner every time - I really ought to learn my lesson..

Sebastian S.  |  Overall Experience 
Clasificación:
5.0

I'm looking forward to storing my things.

Melvyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron j.  |  Overall Experience 
Clasificación:
4.0

My son Charles Pitts, passed away on April 10, 2021 and did not get a chance to take advantage of the storage facility. I am his mom Lena, who had to remove his things from the storage unit with the help of my daughter, Sandra. My daughter interacted with the young lady manager who seemed very nice to her. Sorry we've forgotten her name.

Charles P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gary h.  |  First Impressions 
Clasificación:
3.0

Please note: actual move out date and closure of account was on May 11, 2021. Not June 4. All late fees were incorrect and should be removed.

Frank d.  |  Overall Experience 
Clasificación:
5.0

Smooth running operation. Every was prompt, friendly, and helpful. Checked in quickly, saw the unit, and started loading!

EUGENE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine W.  |  First Impressions 
Clasificación:
5.0

Thank you for your support and professionalism

PAUL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
5.0

The people working when we came were solving problems left and right, with a positive attitude.

Julie B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Morrin R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

The facility was very excellent I was very pleased over all the staff was very helpful and supportive in every way Thank you for being there for me I will miss the staff and location Be blessed........

melvin m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M.  |  First Impressions 
Clasificación:
5.0

Place is always clean. Staff is pretty fast with service

Todd J.  |  First Impressions 
Clasificación:
1.0

During the drive-over (One-Way from Ithaca to Philadelphia) we had gotten confirmation that while we couldn't drop off our U-Haul trailer at this Philadelphia location, we could still store our things here and then drop it off at the next Philadelphia location. We got oral confirmation from both locations that the 1-month free storage promotion that U-Haul was advertising for all one-ways applied. After we arrived, we got a quick walkthrough by one of the store clerks of the storage unit we'd be using and got another oral confirmation of the promotion from her. But then, as we were about to sign the contract, the other store clerk denied that the promotion applied and that any oral confirmation had occurred. At this point we had already partially unloaded. After a long period of time (about 1 hour), we finally got U-Haul customer service to reach the location's manager who confirmed that the promotion obviously applied thereby resolving our dispute. We have no idea why the other clerks were so adamant that it didn't apply. Were they attempting to use the time constraint and our partially unloaded stuff as leverage to hold us up and force us to just sign and pay? We will never know, but their rude demeanor about us just wanting to resolve the situation was unacceptable. This long delay forced us to rush as fast as we could with the unloading process (and the delivery of the trailer to the other U-Haul location since this one didn't accept any for some reasons) to finish everything before the storage doors closed at 5pm. An absolute nightmare that could have easily been avoided. We are hopeful that the eventual move-out will be less awful.

SEBASTIAN S.  |  First Impressions 
Clasificación:
5.0

Your staff were very professional, helpful and a pleasure to deal with.

AARON P.  |  Overall Experience 
Clasificación:
4.0

The only issue we had was that they were out of disc locks.

Krista H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

T,he staff were very professional, helpful, and knowledgeable. We will gladly recommend your facility.

AARON P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn P.  |  Overall Experience 
Clasificación:
3.0

Came to check out with my preordered unit. The guy at the desk wasn't wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.

JANA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patrica j.  |  First Impressions 
Clasificación:
5.0

THE STAFF WAS VERY NICE& HELPFUL!

gina c.  |  First Impressions 
Clasificación:
5.0

Was disappointed we did not get the free month, even though we bought supplies, rented a storage unit and a van.

HARVEY S.  |  First Impressions 
Clasificación:
2.0

The entry system is a bit confusing. The website reservation is misleading. What's the point of setting up an electronics paperwork-less reservation when you have to go over almost everything and fill out forms at the store. When I signed up, the system said that the first month rental is free only to be charged for the first month because, as the indifferent rep at the counter said, "you have to return a truck to that location in order to qualify." I've given UHaul a lot of business in the last 18 months with 8 or so truck and trailer rentals and two other storage units (which I'm consolidating into this new Philly unit.). I think I deserve that free month.

Alanscott B.  |  First Impressions 
Clasificación:
5.0

I had hoped to buy my childhood home in the Bella Vista area and was keeping my Mom and Dad's furniture to place in that home. However, that hasn't happened as yet. Until then I guess I will have to keep it in storage. It is costly; however, I want to preserve the history of my family.

C.B. A.  |  First Impressions 
Clasificación:
5.0

Rashonda the customer representative was very helpful her explanation of how everything works was clear and very understandable 👍👍

sheila h.  |  First Impressions 
Clasificación:
5.0

Although it was not the smoothest process and I had to come back four times to get the unit that I wanted, the staff was great. The young lady who finally got me the correct unit, and I apologize for not remembering her name, was extraordinary. She went above and beyond and was very patient with me. If there is any way to let her know what great customer service she provided, I would much appreciate it.

Lisa S.  |  First Impressions 
Clasificación:
5.0

The young ladies at the front desk and the gentleman who numbered the storage unit were all so incredibly friendly and welcoming. Taylor showed us the unit and explained everything thoroughly to us. The venue was clean and we were satisfied with selecting this facility. Thank you, all!

Caylah T.  |  First Impressions 
Clasificación:
5.0

Marla is the best! Without any prompting, she helped me move into the loading dock and even helped me with my large and awkward mattress. Really above and beyond! Tell her daughter best wishes for her graduation. -Sean McSpadden

Sean M.  |  First Impressions 
Clasificación:
4.0

The woman taking care of me had no clue how the system worked, and it took over 45 minutes to find my reservation and get all the paperwork set. she double charged me for a lock, and couldn't refund me for the extra packing materials that I didn't use.

meryl d.  |  First Impressions 
Clasificación:
5.0

Everything went as I was told it would be.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

Very friendly and professional. We look forward to a long continuing relationship.

GARDNER F.  |  First Impressions 
Clasificación:
5.0

Every single person I interacted with was courteous and professional. Carmen keep the premises extremely clean. The only comment; have sequential numbers for storage in basement for ease of locating.

suzanne b.  |  First Impressions 
Clasificación:
5.0

Nice workers

Deirdra D.  |  First Impressions 
Clasificación:
5.0

Very prompt service and coordination.

Kenneth B.  |  First Impressions 
Clasificación:
5.0

Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.

ROSS R.  |  First Impressions 
Clasificación:
5.0

Staff was professional, pleasant, knowledgeable, and patient!!

WILLIAM S.  |  First Impressions 
Clasificación:
3.0

Wish there were more options for units available. There were too many with stairs or ramps to xlimb

Mark C.  |  First Impressions 
Clasificación:
5.0

Impressed by helpfulness of staff.

Marialice S. | Reservación
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