Great service.JAMES R.
Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe
South Lake Tahoe, CA 96150
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Susan A.
AMA I got staff Very informative and helpfuleunice L.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Don D.
El cliente no dejó un comentario.Laini P.
El cliente no dejó un comentario.austin K.
Had great customer service from EJ.Robert F.
El cliente no dejó un comentario.Sandra N.
I had a mail get in the rear tire and when I contacted road side assistance they took care of everything.Thomas M.
El cliente no dejó un comentario.Carol G. | Overall Experience
I don't appreciate how I only had the truck for another day and the lady at the uhaul threatened me to report the vehicle stolen when I clearly paid for it as well as I have had the customer call and let them know that I was returning it the day of. I rent uhauls a lot and this has never happened. Very unprofessional and alarming. I didn't appreciate getting talked to like that in any way at all when I was only trying to do my job and help out my customer.DANIEL C.
Very slow at the counter. Once I was identified as dropping off I was told to pull around back. Could've saved me a lot of time.ERIC A.
Initial pick-up location did not have the trailer we ordered. We were directed to South Lake Tahoe 2 hours away! The appliance dolly's straps had been cut off rendering it somewhat difficult to use. The personnel were very friendly though even if they did not check the equipment before renting it to us.Lynn M.
El cliente no dejó un comentario.Lawrence F.
My truck was not aligned, steering wheel was turned left when droving straight and bounced violently on the freewaySteven B.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Skye S.
Great staffKevin K.
El cliente no dejó un comentario.Kenneth H.
Linda Baumbick was extremely helpful and accommodating. She and the rest of the team at Uhaul South Lake Tahoe made my experience a fantastic one!Glenn G. | Overall Experience
Great costumer service. Clean equipments.Hossein R.
El cliente no dejó un comentario.Julio R.
Very good and convenient location near my home. You need more office staff to wait on customers.joe O.
Customer service very helpful They didn't have the spot I reserved and paid for therefor they decided to give me an upstairs and the furthest away point and way more expensive , this was not the arrangement , I wild offf look into something else if I knew this changes were going to happenBruno D.
The employees were great but overworked. It was very difficult to maneuver in the parking lot which is small and also under construction.Beth A.
I went into the office 4 times. Each time I went in there was noone inside. I waited for 10 min then started looking around the yard to find someone. By the time someone came there was a line if people waiting to be helped. I was given the direct line to the office and noone picks up the phone. It seems as though they are poorly staffed. Once I did interact with a staff member they were very friendly and helpful.sandra S.
Nothing! Very friendly Service!Amy G.
El cliente no dejó un comentario.Melidy V.
El cliente no dejó un comentario.Yvonne P.
El cliente no dejó un comentario.Helen O.
Again, no issues with the location. See other comments.Helen O.
Excellent customer service!Jennifer S.
Tienen un buen servicio sus trokas estÃ¡n limpias y trabajan muy bien son seguras y las recomiendo las personas son muy amableAlejandra F.
El cliente no dejó un comentario.Chris R. | Overall Experience
El cliente no dejó un comentario.Glen G.
El cliente no dejó un comentario.Benjamin P. | Overall Experience
El cliente no dejó un comentario.Victor G.
Manager works hard to accommodate your needs and get you set up properly.rob L.
El cliente no dejó un comentario.Michael J.
Both front tires were out of balance and needed to be changed less then 100 miles into the trip.Todd Y.
Super easy process and genuinely friendly staff.Thomas R.
Friendly staff and clean store. Easy access to location.Lonnie M.
El cliente no dejó un comentario.Gary B.
Fast and friendly service. Efficient and professional.Scott A.
Canon was extremely helpful and friendly.Ryan W.
El cliente no dejó un comentario.Mike P.
The manager is super nice, great customer service and easy to work with.Jennifer D.
El cliente no dejó un comentario.Heath B.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.william gilbert G.
El cliente no dejó un comentario.Jill J.
Excellent service. Associates know what their doing and got me in and out. Thanks Uhaul!!Sean D.
READ the FINE PRINT...I was to have my truck in Silver Springs and had to either drive to South Lake Tahoe which I was supposed to be given 70 additional miles from the Northern NV Scheduling Center for the Uhaul Company which I didn't because my bill was 50 more than the original quote and this caused a 3 hour delay in my trip. In addition I was told I should have "READ THE FINE PRINT" because I signed authorizing I would be willing to drive even as far as Sacremento (3 hours away or pay $300+ for a larger truck) less than 24 hours before picking up my vehicle (this was by the scheduling center at 3 pm the day before I was to pick up the vehicle at 10 am the next morning). I will NEVER use uhaul again...it is worth paying the extra price for the competitors then having this last minute headache from Uhaul!Lise C.
Not much guidance returning the trailer, but it was overall not a problemPhilip B.
El cliente no dejó un comentario.Skye S.
Took 3 hours to drop off. Was not prepared at all. Manager was nice but didnt know how the processes so it was very frustrating and a waste of my time. Should be more prepared.Jose J.
Canon, Lauren, and EJ we're all absolutely incredible! Super helpful and informative. This was my first UHAUL and I had a great experience. Thank you to those 3 for helping so much.Kaycee C.
The person that was supposed to be opening up showed up a hour and a half late, because of this I missed my appointment that I was supposed to go toJessie K.
I had a 7am reservation no one showed up until 9 and the store opens at 7. Drop off same problem the next day and all we heard from the employees how horrible it is hereEric N.
El cliente no dejó un comentario.peter w. | Overall Experience
El cliente no dejó un comentario.Ryan C.
El cliente no dejó un comentario.peter W.
El cliente no dejó un comentario.Steve O. | Overall Experience
24 hour drop-off was very convenient and easy to use.Vytautas B.
El cliente no dejó un comentario.Annette C.
Super nice and helpful At the location. But The inside was caked in mud and I had to drive an extra 2 hours because no equipment was available at my requested location. So not going to be able give them the score they deserve because U-Haul sucks at organization and commitment to deliveringKaren B.
El cliente no dejó un comentario.kevin K.
Someone lied to us about dropping off early. We wanted to change our dropoff date but we're told that all we had to do was turn it in early to receive a days credit. Turned out to be not true.Jerry B.
I had a great service experiencevidal A.
El cliente no dejó un comentario.Rich D.
El cliente no dejó un comentario.Jay S.
El cliente no dejó un comentario.Carl R.
Nothing. Travis in South Lake Tahoe was the greatest customer service representative of all time.Joseph W.
These guys are super duper over here - Travis and EJ and Lynn. All so very efficient and know there jobs well. I was in and out 3 different times and every transaction went smoothly. Thank you....Theresa D.
I got charged for 40 miles when I only went 17. Is there a reason whyPeter C.
El cliente no dejó un comentario.Frederick M.
Highly questionable transaction with this dealership. Rented a van on the U-Haul app; arrived at the dealership- and he couldn't find the keys. Gave me a larger truck with worse mpg , way more vehicle then I needed. When I returned the truck the manager attempted to charge me $1.29 per mile - well over the .79 a mile I rented it for. Also - he tried to charge me $14 per day for the safe move - instead of $10 per day. If I hadn't paid close attention to the statement I might not have noticed I paid $50 more for my rental then per the online rental. When I pointed these discrepancies out he offered to refund my money with no explanation or apology. He refunded me $50 - which will take 3-5 business days to receive. Ridiculous- since I paid $160 in cash - so had the money available. I don't believe this was a mistake. I think I caught him red-handed, frankly. Extremely disappointedDavid M.
El cliente no dejó un comentario.Dixon M.
El cliente no dejó un comentario.Kelly S.
El cliente no dejó un comentario.Tom M.
Nothing comes to mind. Keep up the great eork.Paul R.
El cliente no dejó un comentario.donna B.
El cliente no dejó un comentario.Debi C.
Dolly was not includedShannon F.
Give The 2 gentleman who helped me with my rental a raise. They were both very pleasant and worked very promptly. I felt very comfortable renting the moving truck. They promptly let me return my equipment, for a person is often very tired after a move. Like myself.Denise C.
The entire team at this location is Stellar! Thanks Teevor! Thanks Mark! Thanks Connon! Thanks Marina!Scott F.
El cliente no dejó un comentario.Nick C.
El cliente no dejó un comentario.Todd M.
Representative clearly explained the terms . I interacted with 3 staff all of whom were friendly and helpful.Donna W.
El cliente no dejó un comentario.Bettina W.
Personal amableAllison N.
El cliente no dejó un comentario.Isabella K.
El cliente no dejó un comentario.William R.
The rear door/lock would not work. I had to drive home and waste 30 minutes to get a lock that would work. No sympathy from u-haul, not that I expected any. My fault? Whatever.Dennis S.
El cliente no dejó un comentario.Jeff T.
The lady kept calling me asking when we were returning. She is very rude and pushy. Called 3 times in 24 hours.james R.
Marina is aces!!!!William M.
El cliente no dejó un comentario.Kathy F.
El cliente no dejó un comentario.Isabel U.
The facility and employees at this location were above and beyond.Michael G.
My pickup location changed twice I. The 48 hours before and I was eventually given the wrong size truck because uhaul could not deliver the correct size. This resulted is significantly greater fuel costs than budgeted for. This May not be the South Lake Tahoe uhaul location's fault, but the entire process was very messy and stressful and unprofessional. The gas level claimed at pickup was also inaccurate and the seats were slightly dirty.Eric S.
I would consider renting ball hitches, if not returned, charge customer Just sayingDeane H.
They took care of me in a timely fashion just a little understaffedRafael M.
Came into office did paper work and after was shown unit location and how to use security access. The storage on second floor was not manageable for its purpose. I rented Monday and returned unit Tuesday. Printer broken in office I wasn't able to get any paperwork and I was only emailed receipt no contract. I would like a full refund for what was paid. Maybe customer should be shown unit prior to doing contract?Cynthia W. | Overall Experience
It won't work for me upstairs I moved a few boxes in and then moved out this morning. The manager Travis tried to pull up my contract but couldn't print or find. I cancelled in office within 24 hours Can you please start refund for month rent 530-318-3603Cynthia W. | First Impressions
all was good.. the only thing that a small problem. they wanted me to send them a picture of myself but the link had expired. so i could ,not send itken r. | First Impressions
El cliente no dejó un comentario.THOMAS R. | First Impressions
El cliente no dejó un comentario.JOEL J. | Overall Experience
I moved out of my storage and instead of getting a refund I was double charged and they held my funds for 4 days before they gave it back. The prices are already higher then anyone else's on town too, which is why I moved.Jessica R. | Overall Experience
Travis Robinson was a excellent worker and showed me where my storage was, he was such a great help!Yvonne C. | First Impressions
This storage unit is exceptional and the staff are very helpful!Tyler N. | Overall Experience
El cliente no dejó un comentario.brittney r. | Overall Experience
Rusty, Marina, and the rest of the crew at South Lake Tahoe were always friendly and helpful. Great people!robert s. | Overall Experience
El cliente no dejó un comentario.Alexander Z. | Overall Experience
El cliente no dejó un comentario.ROBERT ROPHEL G. | Overall Experience
The transition from online, to moving into the unit was just simply easy. It truly was a great experience! I have never had such a simple experience that will definitely be remembered. I am very pleased with my experience.Betty P. | Online Move In
El cliente no dejó un comentario.Debra R. | Overall Experience
Lightening fast to get signed up & everything perfect! Wonderful customer service. Very secure facility- I accidentally set off the alarm once & WOW' SO LOUD! Cameras everywhere. Best storage facility I've ever used.Cynthia S. | First Impressions
Thanks for the great service - all went very well.Ezra Jedidiah R. | Overall Experience
Rusty Cooper was more than helpful, Above and beyondDavid Y. | Overall Experience
El cliente no dejó un comentario.Jeffrey M. | Overall Experience
El cliente no dejó un comentario.KEATON H. | First Impressions
El cliente no dejó un comentario.Josey C. | Overall Experience
Clean, climate controlledPatricia V. | Overall Experience
El cliente no dejó un comentario.Lisbeth S. | First Impressions
By far the best Uhaul location I have ever used. Thanks Abe and everyone. Ganz gut.Daniel M. | Overall Experience
Good serviceArnell H. | First Impressions
El cliente no dejó un comentario.Walter G. | Overall Experience
El cliente no dejó un comentario.Lisbeth S. | Overall Experience
Very clean and secure.del p. | Overall Experience
Excellent service but line was long due to the wait, under staffed. Please hire more workers.Patricia V. | First Impressions
Very helpful and friendly staff!KIMBERLY H. | First Impressions
El cliente no dejó un comentario.stanley b. | Overall Experience
The only issue is not enough employees, no fault of theirs no one can get employees these days! The owner /operator is wonderful!lori g. | Overall Experience
Thomas was especially helpful. We were so glad that the reservation we had made on 7/2 for a 5x10x10 unit was still available when we arrived on 7/11. We had been told at reservation we would not be charged until we moved in and we weren't. We were SO thankful fir the carts and the level of security. Several years ago when an electric gate was broken for many days at the Public Storage in San Jose we and others had our units burglarized. We are very excited about our move to SLT.Bobbi H. | First Impressions
El cliente no dejó un comentario.Lindsey B. | Overall Experience
El cliente no dejó un comentario.tracey d. | Overall Experience
Very easy to reserve and rent. Units are well-kept and I feel comfortable leaving my things hereJake B. | Online Move In
Thomas is excellent! Very communicative and helpful. Wish all companies could have a Thomas on their managment team!Anne E. | First Impressions
Grand service on TahoeDaniel M. | First Impressions
Very nice storage facility!!David R. | First Impressions
Thomas Voight and Rusty Cooper were both amazing. Thomas always has a smile, is very patient and helpful, and goes out of his way to provide great service. Give the man a raise or a bonus, he deserves it!Christina S. | Online Move In
Incredibly helpful and willing to go above and beyond to problem solve. Very grateful to management and the team working there.Lindsey B. | First Impressions
Rusty, Thomas, and Taylor, as well as anyone else that I have had the opportunity to encounter were always very helpful & courteous. ¡Gracias!Kara M. | Overall Experience
Thrilled to get a unit at the Best Facility in town. Had to be patient. Thanks Rusty. Jo.Paul m. | First Impressions
Russell Cooper was very helpful and his customer service was great! Thomas (can't recall his last name) was also above and beyond with assisting in my unit! Very happy with service both provided. Garrett A. | Online Move In
El cliente no dejó un comentario.tim b. | First Impressions
El cliente no dejó un comentario.Aaron F. | Overall Experience
We had an excellent experience with South Lake Tahoe UHaul storage. We had our items in storage for almost 2 years and the area is temperature controlled, never had any pests and always very clean. We would definiltely use this storage again. Some may think it is on the expensive side, but it has been worth the peace of mind for us to know our items were safe.Debra R. | Overall Experience
Rusty was very helpful and accommodating to my storage needs. Facilities were clean and well maintained.tracey d. | First Impressions
Rusty was very helpful, the facility is clean and accessible, and check in was quick and easy.robert s. | First Impressions
Rusty was extremely professional and compassionate. The process was simple and he provided a thorough explanation. Everyone was so kind and friendly. I was especially excited about the elevator to access the facility.melanie r. | First Impressions
Thomas is a great member of your crew! Always helpful, kind and professional.ginger f. | Overall Experience
El cliente no dejó un comentario.Stephanie P. | Overall Experience
El cliente no dejó un comentario.Richie B. | First Impressions
El cliente no dejó un comentario.Mitchell S. | Overall Experience
Staff was great.Tara E. | First Impressions
El cliente no dejó un comentario.Janet W. | Overall Experience
The person that help me was very friendly! He explained everything to me how it works and what to do. Nice customer service. Blanca T. | First Impressions
It’s a really nice place and building and everything and everyone is great but it would be so much better if they could put a couple TRASH CANS in front of the storage unit building and I don’t mean dumpsters but your basic trash cans for when people need to throw away there used lunch bags or some napkins, just things of that matter is all.Megan W. | First Impressions
The staff was very helpful during a time of high stress they made my days a lil easier and a lil more happier. GraciasCrystal O. | Overall Experience
I have uhaul worst place ever mother fuckers auction off all my belongings my whole life and 3 childres personal belongings things that are priceless family photos our dogs ashes we got stuck in the elevator and fire department had to come g et us out I hate uhaul horrible place on earthCrystal S. | Overall Experience
El cliente no dejó un comentario.Mark W. | Online Move In
El cliente no dejó un comentario.Roberta H. | First Impressions
The manager Rusty is very competent and hard working. I would recommend this facility to everyone.ross d. | Overall Experience
El cliente no dejó un comentario.Abraham B. | First Impressions
El cliente no dejó un comentario.Vincent C. | First Impressions
The service and helpfulness of the staff here is exceptional. Thanks especially to Thomas.Joann H. | Overall Experience
"FIVE STARS"; This place was great to me. Used it for last couple years and they are always helpful. They get busy. If you are patient and respectful, they will absolutely treat you the same!Jamie G. | Overall Experience
Nice, honest and kind people.James G. | First Impressions
Rusty and crew at Uhaul are awesome! Very friendly & helpful. Would recommend this storage facility and use again!Andrea M. | Overall Experience
El cliente no dejó un comentario.Randi H. | Online Move In
Thomas is always very helpful, and professional. I have two units here, because of his excellent service.silvia j. | First Impressions
Rusty, Thomas and the entire team at the South Lake Tahoe U-Haul took care of all of our moving and storage needs. They were always professional, helpful, and kind. They found us the right size trailer when we needed one and arranged for us to move from our U-Box to a large unit and then a small unit as our needs changed. We will happily do business with them in the future.lenore t. | Overall Experience
Rusty and the rest of the staff were always available and accommodating. Made me feel comfortable.ERIC S. | Overall Experience
El cliente no dejó un comentario.eve c. | First Impressions
Super clean, great staffCHARLENE M. | Overall Experience
When trying to call it's not unusual for it to take 20 to 30 minutes before you talk to a live person. Kinda frustrating but otherwise a very friendly staff and location is user friendly.Dean M. | Overall Experience
This was our very first time renting a storage unit and we did some online research of reviews for all the local storage units and had concerns with security, weather protection and clean units. Russell showed us the unit first and went over the security and advantages of having an indoor temp controlled unit and put our minds at ease so it was a no brainer to rent a storage unit with you. Russell was very helpful and the transaction went smoothly. Thank you again Russell :)Donna F. | First Impressions
El cliente no dejó un comentario.Constance W. | First Impressions
Rusty is amazing, he is great and professional!!Marsha S. | First Impressions
Over charged more than once. Raised rent twice. Did not check me out of my unit for 5 days after it was cleared out. Do not rent from this uhaul.JASON N. | Overall Experience
Staff was always helpful and accommodating when setting up original agreement, and made it easy to transfer to a smaller unit when my needs changed. Very secure and accessible facility, conveniently located.Steven A. | Overall Experience
El cliente no dejó un comentario.RONALD C. | Overall Experience
Thomas was very helpful.GARY W. | First Impressions
El cliente no dejó un comentario.Steve W. | First Impressions
Rusty and Alex were wonderful to deal with, both were kind, efficient and professional. The facility is extremely clean and very well run. I would highly recommend this storage facility! Look no further this is absolutely the best one in town!francesca s. | First Impressions
BuenoMAUREEN H. | Overall Experience
El cliente no dejó un comentario.tracey m. | First Impressions
Just an overall great experience.Reynold V. | First Impressions
El cliente no dejó un comentario.Brooke D. | First Impressions
El cliente no dejó un comentario.john w. | First Impressions
Very clean facility and knowledgeable and helpful employeesChristopher R. | First Impressions
It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?Susan C. | Online Move In
Good experienceneal k. | Overall Experience
El cliente no dejó un comentario.Robin G. | Overall Experience
Thanks for everything. Stay Tahoe friendly and Safe!GARY C. | Overall Experience
I have never walked into a storage facility that was so clean. It practically sparkled. It smelled clean! I was seriously taken back at the cleanliness of the facility. There is a woman that was maintaining this facility and she was professional, super curious and it appeared that she LOVED her job and had pride over her work. The whole experience was ojtstanding!kerry o. | First Impressions
Best U-Haul I have ever experiencedRobert D. | Overall Experience
El cliente no dejó un comentario.Nicole W. | Overall Experience
El cliente no dejó un comentario.peter w. | Overall Experience
El cliente no dejó un comentario.cathy b. | Overall Experience
Your employees were very, very courteous and helpful during my storage rental for four months.Ray W. | Overall Experience
El cliente no dejó un comentario.Debra R. | First Impressions
Everything was very easy and nice to complete.... I enjoyed my experience!!!!Molly L. | First Impressions
This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.kimberly n. | First Impressions
U-Haul was clean, warm, and easy to use.Mark L. | Overall Experience
Person at front counter was super helpful and nice.Genti C. | First Impressions
Thomas, the asst. mgr., was extremely knowledgeable and very helpful.ROYAL G. | Overall Experience
The staff were professional, respectful and assisted me with my appointment right away.William L. | Overall Experience
Very helpful and friendly uhaul staff! I would definitely recommend this location.Tiffany S. | First Impressions
The agent that assisted check in was excellent.Brian M. | First Impressions
The staff was very friendly and helpfulJeremy M. | First Impressions
Always excellent service with friendly helpful empkoyees.mary c. | Overall Experience
Excellent service and a clean, well managed/maintained facility. Would recommend.Karl V. | First Impressions
Outstanding service every time I have rented from them. Highly recommend!jo h. | First Impressions