Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe

2,745 comentarios

1105 Emerald Bay Rd   South Lake Tahoe, CA 96150

(530) 541-7471

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(530) 541-7471

1105 Emerald Bay Rd
South Lake Tahoe, CA 96150

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I wanted to leave a great guess service comment, Skyler was exceptional. He gave great guest service. He was very informative and understood what our needs were. Hes was able to help us with quick time while helping train another employee. His ability to multitask and still give great service was beyond. Thank you, Skyler, for helping us with our last-minute need of a Uhaul truck. Stephen & Hugo Greig

stephen G. 
Clasificación:
5.0

Great customer service! Very easy process. Thank you!

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

brittney r.  |  Overall Experience 
Clasificación:
5.0

Rusty, Marina, and the rest of the crew at South Lake Tahoe were always friendly and helpful. Great people!

robert s.  |  Overall Experience 
Clasificación:
4.0

Make sure to double check vehicle for defects. I had to point out a wiper blade was damaged. Also, if there's snow on top, please clean without customer having to ask. Truck wasn't completely clean when picked up, but not too bad. Otherwise, staff was very accommodating and helpful!

Michael B. 
Clasificación:
3.0

Have the equipment that was reserved available & if not then notify renter the day before. Apparently it's supposed to be confirmed by 6 pm night before, mine was confirmed & still not available. Employee did not know why.

Lauren D. 
Clasificación:
5.0

Everyone was a great help! Rusty (Mr. Cooper) was on site today and helped explain a couple billing questions for me upon returning and checking the truck in with Skylar, who also handled himself with amazing efficiency! Travis helped me get set up with my units and truck with great ease and was very informative along with passing on a wonderfully written Christmas flyer by CEO E.J. Shoel. Mr. Keifer was even around and offered me a hand unloading and filling storage yesterday!! What a great group of people working as a well oiled machine! Sincerely and gratefully, Edward (E.J). Lipke

EDWARD L. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROY EUGENE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL ERNEST J. 
Clasificación:
3.0

Short staff had to work very hard to get my trailer cleaned of snow before I could pick it up.

Bernard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob G. 
Clasificación:
1.0

Returned 1 day early, stilled charged for extra day. Mix up at office , didn't put my card through . Had to call when waiting at pick up time . What a mess. So expensive & horrible experience.

Paula F. 
Clasificación:
5.0

They are very helpful.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
1.0

Did not put rented appliance dolly in uhual. Causing me to have to load a 400 pound fridge with 2 ppl. Took 4 hours. Terrible

Zach Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pauline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pauline S. 
Clasificación:
5.0

Abe went above and beyond to help us secure our 6X12 trailer, hand truck and a dozen furniture pads a day ahead of schedule and hooked it up properly to our jeep.

JACK KNOX S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT ROPHEL G.  |  Overall Experience 
Clasificación:
3.0

The trailer had dirt and debris left in it. We waited for 5min in the lot for the attendant to come hook up a 7x12 trailer. Then we hooked it up ourselves just in time for him to appear. Then he tells us we can't do that, so he stood there while my husband (a disabled vet) unhooked everything. Then he hooked everything back up the exact way my husband had done it on the 1st place.

LORI GENEVIEVE D. 
Clasificación:
5.0

The transition from online, to moving into the unit was just simply easy. It truly was a great experience! I have never had such a simple experience that will definitely be remembered. I am very pleased with my experience.

Betty P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian W. 
Clasificación:
5.0

Very satisfied with the service attitude, very good. I will come back next time I need it.

bin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Manager is excellent! thank you!

Lisa R. 
Clasificación:
5.0

Wonderful staff of helpful people. This store has everything you need.

Lori Z. 
Clasificación:
1.0

I reserved auto transport after being told it would be there the night before when I went to pick it up it was not there. They told me I could pick one up at another dealer and when finished I could return it there. When I went to return it there, they wanted $350 return fee 7 times the rental fee.

Gerald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gillian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonie K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA P. 
Clasificación:
5.0

Lightening fast to get signed up & everything perfect! Wonderful customer service. Very secure facility- I accidentally set off the alarm once & WOW' SO LOUD! Cameras everywhere. Best storage facility I've ever used.

Cynthia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Good job- I will be back!

Jay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA ANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT A. 
Clasificación:
2.0

Would be happy to explain with a phone call.

Jennifer H. 
Clasificación:
5.0

Thanks for the great service - all went very well.

Ezra Jedidiah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skye S. 
Clasificación:
3.0

Charged $20 for a few hours late.

Colby O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
3.0

Your reservation system is horrible. I've been to four locations in the past few months. It's the reservation system and your corporate model that needs work. The poor employees have to deal with all the schedule mishaps and you can tell it wears on them. They don't want to be friendly because they've been burned so many times.

JONATHAN B. 
Clasificación:
5.0

Staff was very helpful, friendly and promptly handled us

Sidney S. 
Clasificación:
3.0

More personnel working the take in desk.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
1.0

I only used this location as a after hours drop off.

GARRET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

Thomas is great and I hope he can get more good help. My original reservation was switched from SLT to Reno (1.5 hr away), which should be better communicated and not an automatic change. My move was delayed 3 days due to this. The SLT did a great job. Marina was understanding and did her best to solve the issue.

Paul P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie R. 
Clasificación:
1.0

I am owned money, I need someone to reach out to me immediately. 775-232-8905

Michael G. 
Clasificación:
5.0

Friendly and efficient staff at this location (South Lake Tahoe, CA)

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Everyone at Uhaul is wonderfully friendly and provides excellent customer service. Gracias.

Tyler N. 
Clasificación:
4.0

When we arrived, there was only one attendant. He did a great job with us while juggling many customers. The customer ahead of us was difficult and rude. The attendant apologized many times for any delay and was efficient considering the circumstances.

Kelly N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara W. 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEATON H.  |  First Impressions 
Clasificación:
1.0

Customer Service is very poor. South Lake Tahoe was a joke as employees had no idea what was going on . (Three Stooges) They tried to charge me $75.00 to help take my car off the auto transport in Federal Way location. (WOW!!!!) Hopefully (Penskey next time!! )

Danielle D. 
Clasificación:
5.0

Nothing, the entire staff crushed it! Keep it up guys!

KEATON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josey C.  |  Overall Experience 
Clasificación:
3.0

Greet customers if you're standing in the parking lot and they're looking around, clearly unsure of what to do. Staff were friendly and knowledgeable once I initiated communication.

MOLLY D. 
Clasificación:
4.0

Great service. No criticism. Thanks.

ALAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Thomas was superb. Very helpful.

JIM H. 
Clasificación:
1.0

When I leave the equipment in the office. The person was rude to me. Days later I received a bill for $ 14.51 for gasoline charges, by the way, before leaving the equipment, I made sure to put gasoline in the truck as it was delivered to me. Tried calling the office to report this but never got a response. It was the same person (who received the truck) who answered the call saying that he could not help me.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisbeth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN HERMAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

Thomas is an outstanding person with exceptional customer service qualities. He is " a one man show " there and could definitely use some help. Two thumbs up!!!!!

Joann H. 
Clasificación:
5.0

Keep up personal friendly service

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
5.0

I did not place the order with insurance but it was tacked on upon checkout. Since the checkout was done on a phone, I did not notice this until about 30 minutes after the contract started. Called customer service but did not get any help. Very disappointed!

Pralabh D. 
Clasificación:
5.0

Good service

Arnell H.  |  First Impressions 
Clasificación:
5.0

Owner/Branch Manager guy checked my rental trailer back in and was very friendly and easy to work with!

ZACHARY R N. 
Clasificación:
5.0

Marina was very helpful, taking care of several customers at one time. This was an excellent experience for me.

Jay H. 
Clasificación:
5.0

Already in process of hiring more staff-I had to wait (just 10 minutes) for some training to be completed for new hires before being helped.

richard S. 
Clasificación:
5.0

Personnel were exceptionally nice. Thanks.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
5.0

Always a good experience here. Thanks!

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

They did a great job getting my hitch and wiring installed!

Christine K. 
Clasificación:
5.0

Reservation process was a cluster…

Gregory J. 
Clasificación:
5.0

Just fine, thx

Rex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

Super friendly people

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL B. 
Clasificación:
5.0

Nothing could be better. Great service.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M R. 
Clasificación:
5.0

Nada

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittney M. 
Clasificación:
5.0

Thomas was especially helpful. We were so glad that the reservation we had made on 7/2 for a 5x10x10 unit was still available when we arrived on 7/11. We had been told at reservation we would not be charged until we moved in and we weren't. We were SO thankful fir the carts and the level of security. Several years ago when an electric gate was broken for many days at the Public Storage in San Jose we and others had our units burglarized. We are very excited about our move to SLT.

Bobbi H.  |  First Impressions 
Clasificación:
5.0

Very nice storage facility!!

David R.  |  First Impressions 
Clasificación:
5.0

Thomas Voight and Rusty Cooper were both amazing. Thomas always has a smile, is very patient and helpful, and goes out of his way to provide great service. Give the man a raise or a bonus, he deserves it!

Christina S.  |  Online Move In 
Clasificación:
5.0

Thrilled to get a unit at the Best Facility in town. Had to be patient. Thanks Rusty. Jo.

Paul m.  |  First Impressions 
Clasificación:
4.0

Russell Cooper was very helpful and his customer service was great! Thomas (can't recall his last name) was also above and beyond with assisting in my unit! Very happy with service both provided. 

Garrett A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

tim b.  |  First Impressions 
Clasificación:
5.0

Rusty was very helpful, the facility is clean and accessible, and check in was quick and easy.

robert s.  |  First Impressions 
Clasificación:
5.0

Rusty was extremely professional and compassionate. The process was simple and he provided a thorough explanation. Everyone was so kind and friendly. I was especially excited about the elevator to access the facility.

melanie r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richie B.  |  First Impressions 
Clasificación:
5.0

Staff was great.

Tara E.  |  First Impressions 
Clasificación:
4.0

It’s a really nice place and building and everything and everyone is great but it would be so much better if they could put a couple TRASH CANS in front of the storage unit building and I don’t mean dumpsters but your basic trash cans for when people need to throw away there used lunch bags or some napkins, just things of that matter is all.

Megan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham B.  |  First Impressions 
Clasificación:
4.0

Nice, honest and kind people.

James G.  |  First Impressions 
Clasificación:
5.0

Thomas is always very helpful, and professional. I have two units here, because of his excellent service.

silvia j.  |  First Impressions 
Clasificación:
5.0

Thomas was very helpful.

GARY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey m.  |  First Impressions 
Clasificación:
5.0

It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?

Susan C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R.  |  First Impressions 
Clasificación:
4.0

This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.

kimberly n.  |  First Impressions 
Clasificación:
5.0

Great place and the service was good. Thank you.

clayton l.  |  First Impressions 
Clasificación:
5.0

staff was excellent and very friendly and helpful.

Paul F. | Reservación
Clasificación:
5.0

The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!

Kylie V. | Reservación
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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