Very polite workers and fast serviceAngelina G.
Customer Reviews for U-Haul Moving & Storage of South End
Toledo, OH 43614
(Glendale @-Us Rt 24)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Kim B. | Overall Experience
El cliente no dejó un comentario.Kim B.
El cliente no dejó un comentario.Douglas B.
The only problem I had during my time at this facility is that the employees park blocking the exit. If you're taking things out of the storage unit in the building and they're parked in the exit and cleaning or inspecting a returned vehicle then we're stuck waiting for them to finish. I waited 20 minutes for them to move a truck so o could leave. It was 2 employees this particular day, an employee and the manager.Kim B. | Overall Experience
I couldn't understand how I was being charged 11.00 for gas when I spent over 60.00 on gas to put it back to where it was when I got the truck in Columbus.Angela H.
I didn't like having to register my ID and picture on my phone and the vehicle inspection. That whole process should be done by the u haul counter person.Pete K.
El cliente no dejó un comentario.Debra F.
The young lady was very courteous, with personality, very informative, helpful.Give her a raise!!lori K.
They didn't have a key for the backdoor padlock.PAUL M.
El cliente no dejó un comentario.AMBROSE A.
Train employees better. Very poor customer service skills and was told I will â€œeventuallyâ€ get my refund. No time frame given. She also argued with me about the gas gauge. Have an employee go over the rental with you instead of using your phone to check off truck. Store was dirty and the truck I rented smelled musty.cindy R.
Vehicle was old 184k miles but it got the job done. Counter staff is excellent. They know there stuff!!igor B.
El cliente no dejó un comentario.JOHNNY N.
Rep changed my drop off location after I left. Website Said $0 due and app did not disclose my $60 deposit. I wasted 2hrs of my day on Mother's day getting jacked around.William S.
El cliente no dejó un comentario.ED U.
El cliente no dejó un comentario.Vicki M.
The lady was very patient and understanding. She was very willing and capable of helping me.Alan H.
While the rental associate was kind and helpful, the detailer woman was rude and insisted that it was my fault that the website was giving errors, the starting mileage was 100 miles off and the gas tank started with 1/8 a tank not 1/4 even though I notified the associate of this at the beginning of the rental. Luckily I took photos to verify that the starting info was incorrect. I don't understand the reason for the attitude at return and will not rent from this specific location again.Caitlyn R.
El cliente no dejó un comentario.Ky P.
El cliente no dejó un comentario.JOHN S.
The intent of the exercise was to move some large furniture. I arranged an appliance dolly only to realize there was not one in the truck. I returned on Saturday morning to source the right dolly only to be advised that one was not availableSTEVEN K.
El cliente no dejó un comentario.Bill H.
I always have excellent customer service there. All the ladies are awesome!!! If you ever need a hitch or even just renting a trailer, this is the place to go!Tiffany M.
I was given a list of 3 drop off locations and was told I could drop off at any of them. When I went to drop it off I was told it had to be dropped off at a different location and that I would be fined for an incorrect location if I didn't take it somewhere else.Danny G.
The ladies were WONDERFUL! I'll always use the location.Brandy E.
El cliente no dejó un comentario.Timothy H.
Very disappointed on how I was treated and manager was very rude!! And u feel like I was over charged!! It was never disclosed to me that the truck I was taking had no gas in it ,I could have ran out and been stranded and they acted like oh well its my fault!! Smhjeffery M.
They're top notch. There's nothing to improve upon, just keep up the good work!Imani D.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.LeeAnne W.
El cliente no dejó un comentario.Sheri P.
El cliente no dejó un comentario.George J.
The customer service lady at the front desk was so helpful! I couldn't get the mobile check in to work and she was so sweet and helpful getting me set up and ready to go.Molly K.
Breezy the asst. Manager was AMAZING!LAKESHA B. | First Impressions
El cliente no dejó un comentario.Rick J.
El cliente no dejó un comentario.Greg H.
El cliente no dejó un comentario.Kim B.
I'm only stating it was average because the assignment manager was awesome but the staff ( one lady in particular) was HORRIBLE AND RUDE. I was never able to get in contact with the manager and she didn't answer my emails.Ebony C. | Overall Experience
the first truck i had was trash that 26 foot truck ran worse than a horse but the second truck i had the 20 ft truck was perfect the ladies where so helpful and very polite, friendly and helpful.Claudia L.
The ID selfie process was challenging. Not every customer is high tech smart.Eva M.
Ann Williams was not great to deal with. She suggested a third party moving Company by the name "Pack Rats". She told me that "Pack Rats" would call me by the end of the day on Thurs. (03/30). I did not hear from them. So I called "Pack Rats" on Fri.(03/31) @ 8 AM in the morning. The rep. from that company said that they never heard from Ann Williams at U-Haul & that I was not in there system. She said that they could not fit me in as they were committed to other jobs that day. Not convenient at all as Fri. (03/31) was my moving day. I had to be out of my apartment that day by Midnight. I broke my right foot on Tues. (03/28) so I was in dire need of help. So Ann Williams of (U-Haul) did not do her job. I called that store location repeatedly (#419-382-5155) that morning & she did not answer. I kept getting rerouted to a corporate person at U-Haul & explained my situation. It was frustrating. Then, Moving Help of U-Haul, referred me to Moving Masters. Brandon of Moving Masters called me immediately at around 8:30/8:45 AM on 03/31. He said he would be to my home at 1:30 - 2 PM to begin the move that was only 10 minutes across town. I tried calling Moving Help (they were still open Arizona Time) & was placed on hold for 30 minutes to explain what was going on. I eventually hung up as not one answered. Moving Masters showed up at 6:15 PM. 4 + hours late. I understand if someone is 30 - 60 minutes but 4 hours is ridiculous. After a bad day I returned the truck at around 10 PM. I spoke to a U-Haul rep around 9 PM that night & he extended the drop off time until Saturday @ Noon- 12:30 PM. I mistakenly left my "boot" in the U-Haul truck for my broken foot. Very limited driving was done, however, I failed to put $15 of gas in the truck before returning on Fri. night. When I arrived on Saturday (04/01) at 8 AM to get my boot & I asked Ann Williams if I could take that truck out to put $15 of gas in it (btw it was not all the way half full when I initially took the truck out on Friday at Noon). She said I could not take the truck back out to put gas in it. Her attitude towards me from the beginning until the end was not positive. I wanted to use the other U-Haul location in that 43614 zip code (Byrne Rd.) that I used just 12 months ago but I was unable to do so. Overall, this was not a good experience with U-Haul or the third party (Moving Masters) I was referred to. Things went much better one year ago with the U-Haul staff on Byrne Rd. within the same zip code in Toledo.Joe D.
Your staff could use some extra training & courtesy. ¡Gracias!tracy g. | Overall Experience
Keep the positive attitude and things will improve themselves thank you for your serviceNevetta F.
Not really sure. Location offers so much. Hard to say.Ricky L.
El cliente no dejó un comentario.haleyah G. | Overall Experience
El cliente no dejó un comentario.Marsha F.
Nothing! Keep doing what is being done!Felicia A.
El cliente no dejó un comentario.Teri C.
El cliente no dejó un comentario.LeeAnne M.
Have not received my email receipt yet also my $105 has not been returned to my accountJames P.
El cliente no dejó un comentario.Rebecca R.
El cliente no dejó un comentario.terri L.
It was excellent! I can't think of any improvements needed.TERRENCE S.
Jaded staff, glitchy app and the worst gas mileage. Upgrade the vehicles.Clayton J.
The employees were super helpful and found a dolly for me at another location because all of there's were gone. I really appreciate their professionalism.Demetrius M.
El cliente no dejó un comentario.Raymond S.
Nothing everything was very niceMichelle G.
El cliente no dejó un comentario.LeeAnne M.
El cliente no dejó un comentario.Tani G. | First Impressions
El cliente no dejó un comentario.lily D.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.Belinda M.
El cliente no dejó un comentario.erica S.
El cliente no dejó un comentario.Tamela M.
El cliente no dejó un comentario.peggy H.
El cliente no dejó un comentario.David C.
The folks over on the South Detroit location are splendid...very professional and courteous... never ever had a problem renting the equipment... thank you so much for your servicegodfrey T.
I experienced excellent customer service during this interaction with the companypamela S.
Staff was pleasant and service was quick!ashley F.
We went to your U Haul rental on S Detroit and Glendale in Toledo Ohio . Your employee by the name of Tywanda was the most inefficient person in customer service. We took photos both my husband and myself. Because we didn't confirm who would be doing the vehicle. My husband's photo kept coming back as not being clear. We got to the driver's license and that went through . After all that we were told that he had to take more head shots. My husband had to retake 5-6 head shots. My husband became so irritated that he walked out of the store. Fortunately a employee by the name of Bree came over to assist us and personally took my husband's head shot and made it happen for us. My suggestion is for your company to train your employees to help your customers and make it happen by taking the time to explain to the customer and walk and aid the customer. Due to the fact your system has some questionable procedures problems. Thank you Ms. Bree for noticing that your co worker was equipped to assist us properly.pamela C.
The representative Breezy was very friendly, knowledgeable, helpful, & professional.Gina S.
The staff there was very helpful and helped me with everything I needed to secure a second unit I won't go anywhere else but Detroit Street U-HaulDwayne F. | First Impressions
El cliente no dejó un comentario.THOMAS L.
El cliente no dejó un comentario.Cynthia D.
Vehicle condition was bad you can not drive more than 30mile/h after you cross 30 whole vehicle vibrate very badlyPruthil P.
Very easy to rent fast and friendly servicetina A.
More training for the service representative. It took close to an hour to get checked in.Carol K.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.Dan S.
Everyone that I dealt with, both over the phone and in person, was so friendly and helpfulAmy H.
El cliente no dejó un comentario.ZACHARY KEITH C.
you can improve on the phone download site it did'nt work on my phone. it MADE IT VERY UNPLESANT for me. Thank God for the young lady that serviced me she was a huge help (Ranasha Pinner)Brenda W.
El cliente no dejó un comentario.terrence W.
The manager an staff was very professional an kind to the customers that was present when I was at the location. Very nice environmentAlonzo W.
This location had excellent customer service! We struggled with the cargo door being iced over but the staff came out with a crowbar to assist. The only suggestion I'd have for any similar business would be in the winter months it would be nice if the trucks were cleared of snow & ice before pick up.Lisa M.
The reps at this location are rude and didnt explain the contract fully and the incoming text messages. Truck had snow and ice all over it and no snow scrapper for me to remove it with. u-haul has definitely lost a customer at this location.Jason B.
The young lady that helped me made my check out go very smooth she was wonderfulMARK B.
El cliente no dejó un comentario.Brian H.
Better signage during any remodeling or repairs would be helpful. Flooring was being redone in the lobby area which I had to walk to three different entrances to find out where the rep was working from. If I didn't need a truck because for short notice job, I would've went somewhere else. The customer service representative was very friendly and knowledgeable, which made me want to rent from this location.james M.
El cliente no dejó un comentario.laura R.
You should tell the person who's renting the truck up front that if you touch the dolly in the truck, you will be charged 7 dollars. Because I was charged 7 dollars and I didn't use it.frank B.
Customer service was great it is great everything I come in thank you for the wonderful service briezana Alan and ranasha I made sure I got the name this time tyRobert L.
El cliente no dejó un comentario.sharell H.
Stop the checkout routine with the apps and picture taking etc. The staff barely knew what they were doing and I had to go through it 3 times, still didn't work. Then staff tried twice. It took almost a half hour to finally get the truck. It is a pathetic and ridiculous procedure. I won't rent from UHaul again.stephen T.
None of the workers explained anything and just expected us to know what to do. When we dropped off we sat outside in the cold for 15 minutes, decided to go inside to ask if everything was okay and all the employees were just standing around talking and acting like nothing was happening. Felt like they either forgot about us or were just going to let us stand out there all day if we didn't come inside. When we picked up the equipment there was only one worker and she did great despite the fact that it got really busy at noon but she kept walking away and coming back without saying a word and it was a half an hour after our reserved time that we actually got our truck.Andrew S.
El cliente no dejó un comentario.devin H.
El cliente no dejó un comentario.Jamie P.
El cliente no dejó un comentario.John W M.
El cliente no dejó un comentario.Barbara W.
you need new staff . i will not go back tthere as long as there or recommend a friend.will report to BBBREGINALD G.
I guess the only thing that struck me was that the brand new Silverado I rented had a service engine soon light on and smelled very strong of marijuana...Smelled like my daughter's bedroom. Otherwise the experience was goodCharles M.
El cliente no dejó un comentario.Jeffrey H.
Still waiting to get my deposit backBRIAN M.
Taking a picture in step 4/5 was hard how do take picture had problems took pic all kind of ways other than that service was great I love it keep up the good workKelley B.
The staff was courteous and helpful. Thank you.Dan C.
Someone was about to fight with store personal don't feel like my needs were metWilliam W.
I don't think the security is as good as it should be during the day and also when the facility is locked up, I don't think there's anybody watching. During the day when people are working there, I think they have too many things to do at the same time. I do try to be nice and they try to be helpful but people cannot do five things at once. with better prices much better prices so I think we may move because of the price situation also, not sure the doors are fully secure at night and even during the day. in the scope of their duties, everyone who works there really is as helpful as they possibly can be but I think each one of them needs an assistant -it's not them it's the nature of the business - you have no idea what the public is like and there are a lot of rather rough people that come in and their circumstances are difficult so they are already pretty stressed.ELISABETH J. | First Impressions
El cliente no dejó un comentario.latasha D. | Overall Experience
El cliente no dejó un comentario.jacoby l. | First Impressions
Thr movr was a success..Very nice employeeAneda W. | First Impressions
This location tried numerous times with out permission to remove funds from my account which caused overdrafts when called about it it was told to me that it was company policy and when I contacted the corporate office I was told there was no such policysteve N. | Overall Experience
El cliente no dejó un comentario.pamela m. | First Impressions
The staff was extremely helpful, with all the questions I hadSTEVEN B. | First Impressions
Great team currently and over the past decade. I've used many services from this location including hitches, propane gas and truck and trailer rental and I will continue to recommend to friends and family. One and only complaint is the storage locker monthly fee kept rising dramatically even for long term customers.JOHN R. | Overall Experience
Staff was rude at the South Detroit location. Had no idea there wasn't a manager there at all times to do departure of a unit. Didn't realize it costs 100 to use the dumpster. Went inside and told them I had thrown some of my garbage belongings in and asked how I could get them out. They laughed and offered me no help. Like a ladder or something would've done. I have a bad back. Then when we (my parents) asked how to cancel the unit use they said the manager wouldn't be in til the next day. So I called this morning and they said try back Monday. I was so bummed they had lied After my mom spoke to them somehow a manager was able to help. Let's just say I'm glad I'm out of U-Haul and I won't be referring anyone to themDestiny B. | Overall Experience
The second shift lady was a real smart mouth and rude !!!Howard S. | Overall Experience
El cliente no dejó un comentario.Marva M. | Overall Experience
Great serviceDEVONNE F. | First Impressions
El cliente no dejó un comentario.Ashley H. | First Impressions
I removed my belongings from my storage unit when I was told I had to but I was still charged the next month's rent.JOSEPH S. | Overall Experience
El cliente no dejó un comentario.Denise Z. | First Impressions
El cliente no dejó un comentario.Jessica W. | First Impressions
Due to travel between location of my present location traffic has on occasions delayed normal arrivals.stevie l. | First Impressions
The two ladies that help me were great.THOMAS W. | Overall Experience
Airanna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.Renita L. | First Impressions
I went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!Eryka W. | First Impressions
El cliente no dejó un comentario.MARLENE O. | First Impressions
I have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.MABLE J. | Overall Experience
El cliente no dejó un comentario.KRISTOFER W. | Overall Experience
El cliente no dejó un comentario.KENYETTA C L. | Overall Experience
El cliente no dejó un comentario.APRIL D. | First Impressions
El cliente no dejó un comentario.Marquez B. | Overall Experience
El cliente no dejó un comentario.Maureen K. | Overall Experience
I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.angela g. | Overall Experience
Longer timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.TAYLOUR U. | Overall Experience
El cliente no dejó un comentario.Samuel c. | Overall Experience
The two women their were very nice and friendly 😉😉luketha b. | First Impressions
El cliente no dejó un comentario.Monica H. | Overall Experience
El cliente no dejó un comentario.tracy g. | First Impressions
The staff was very helpful and easy-going! 🙂Latesha C. | Overall Experience
Employee Billy was great and made sure we had a great experience. GraciasDan H. | Online Move In
¡Gracias!Erica T. | Overall Experience
The staff was some times rude and I didn't like how my rate keep going up.Shanda C. | Overall Experience
El cliente no dejó un comentario.Pat B. | Overall Experience
El cliente no dejó un comentario.SAMUEL C. | Overall Experience
The girl was friendly and explained everything well . Polite and the process went fast.JODIE L. | First Impressions
Thank you for your service. You guys were very helpful, ThanksSean M. | Overall Experience
¡Gracias!Erica T. | First Impressions
Nick is the Best! Thanks for all the help & happy holidays!Lakeitha J. | Overall Experience
El cliente no dejó un comentario.Maureen K. | Overall Experience
I will used this location again it clean and the works are very friendly and helpfulMichael L. | Overall Experience
The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business withErin B. | First Impressions
Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father'a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️Dashelle C. | Overall Experience
The guys there are always so friendly and helpful.Kim B. | Overall Experience
El cliente no dejó un comentario.Angel P. | Overall Experience
I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.donna s. | Overall Experience
I had very good Service, and got everything I needed. Thanks to the salesman.Carl H. | First Impressions
For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensiveRosemary G. | Overall Experience
Great serviceMaria b. | Overall Experience
Great store manager! He is always nice and helpful. Fast, quick and easy service!Juanita S. | Overall Experience
Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I tookcathy b. | Overall Experience
Will use uhaul storage if needed again.SANDRA L. | Overall Experience
Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!Dashelle C. | First Impressions
really great service. the sales associate was super friendly and helpful. definitely will recommend this location!ANTUAN W. | First Impressions
They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollarsmarquita b. | Overall Experience
Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.timothy c. | First Impressions
Customer service was outstandingGeorge H. | Overall Experience
A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%GERALDINE H. | First Impressions
customer service rep was outstandingGeorge H. | First Impressions
Thank you staff were friendly and very helpfulDouglas M. | Overall Experience
I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.Hunter M. | Overall Experience
Staff was very helpfulPAUL B. | Overall Experience
Brian was the only worker who greeted me and was willing to help. His kindnesstyesha r. | Overall Experience
n/aKahlihah J. | Overall Experience
Pam was a big help with everything I needed.Michael e. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!