Comentarios del cliente para U-Haul Moving & Storage of South End

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of South End

Grado total:

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Mohammad Nasirul H. en

Grado:

El cliente no dejó un comentario.

Philip W. en

Grado:

Excellent and knowledgeable customer service

Latosha W. en

Grado:

Thanks Nick! ??

Israel G. en

Grado:

El cliente no dejó un comentario.

Whitney H. en

Grado:

El cliente no dejó un comentario.

Amy H. en

Grado:

El cliente no dejó un comentario.

Christine H. en

Grado:

El cliente no dejó un comentario.

Margaret O. en

Grado:

My truck doors didn't shut well; the truck was rusty in various places. The truck broke down at a rest stop by Findlay. The roadside assistance gentleman informed me that the battery was from 2005 - ancient! I didn't feel I could trust the truck after that so I just drove it back to the point of origin (I had filled up the truck to get to Galion, OH) with an almost full tank. I was not able to complete my task for the day; inconvenienced. The lady was nice didn't argue with me when I requested a refund. She informed me that your company would be mailing me a check in the mail.

Denise C. en

Grado:

Taylor is the wonderful helpful woman who checked me in at my uhaul checking and she was amazing and fast at her job, i was early by 2 hours for my reservation, she didnt bat an eye, and was able to move up my rental and helped me understand there was a back up camera in the van and when i asked about a military discount she said your office didnt offer that however when i explained how my husband was in knee braces she helped me pick out a dolly for him and then she helped me put it in the van and i was in and out in 10 mins or less, the fastest uhaul has ever helped me ive used other locations where ive had good experience but this was amazing service and great no problem i can help you attitude. there was a guy working with her. he got the van for me up front since i was early but she was amazing and i appreciate the fast check out with the manager as well. he was kind and polite, fast service as well and when i raved about his staff being the best he agreed. which is great to know your manager values the staff he has. im glad i used a cargo van for first time with this wonderful uhaul team. taylor is by far the best experience ive had i will be back before first of jan to move my stuff out of storage and your location is out of the way from my move however i will be back at your location because of the service thank you

NICK L. en

Grado:

El cliente no dejó un comentario.

jeffery H. en

Grado:

The worker that rented me the truck was very good. Informative and walked me through the rental process. Nice pick up truck and clean. Worker was pleasant to work with. Thanks for a great experience.

Fred S. en

Grado:

El cliente no dejó un comentario.

Craig R. en

Grado:

The new style trailer hitch with the "flip over latch" as opposed to the kind with the knob you tighten rattles like crazy...

Caron W. en

Grado:

easy to take apicture and send it in to uhaul when you return the rental.

David P. en

Grado:

Reduce mileage cost. 40 miles shouldn't cost twice as much as the rental cost itself.

Diana W. en

Grado:

First of all the pick up was saying needs oil change so went in to ask the girl about it couldn't find her she was at Rite Aid. When I called to reserve the truck she asked me if I need anything like covers I told her no. She thru in a Dollie and blankets and charged me $10.00. So I wasn't very happy with the service at all.

Scott T. en

Grado:

II have rented maybe 70 trailers from them in the last year and never had any problems. As a matter of fact the general manager Nick has went out of his way several times to help me out.

Karyn K. en

Grado:

El cliente no dejó un comentario.

robert L. en

Grado:

2999 for the truck 99 cents a mile known he needed it for 2 and 1/2 hours

Paul L. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

One rental packet of the blankets, which were wrapped in plastic packaging, were wet and since I planned to use the blankets to wrap wooden furniture, I was unable to use them lest they damage the finish.

Barbara W. en

Grado:

Store was suppost to open at 7am sat, I had appointment at 730 to pick up supply's. Well the guy never showed up to the store till 725am. Crazy

Pamela S. en

Grado:

El cliente no dejó un comentario.

Juanita S. en

Grado:

Great store manager! He is always nice and helpful. Fast, quick and easy service!

dennis R. en

Grado:

El cliente no dejó un comentario.

dan S. en

Grado:

El cliente no dejó un comentario.

Michelle T. en

Grado:

Over all impressed by the customer service and appearance of location.

Patricia A. en

Grado:

El cliente no dejó un comentario.

Linda E. en

Grado:

You tied up SO much of my money on my debit card I couldn't pay you with it. When the time came to pay it was declined because you already held all the money i had. Why couldn't your associate take the payment out of what you held (which was more than you needed) then credit me the balance? I had to go home for a credit card then wait until my debit funds were no longer on hold in order to get gas in my car.

Tim S. en

Grado:

The sales associate, Taylor, was courteous and helpful despite the fact I showed up 15 minutes before close. When I returned the trailer this morning- there was Taylor - just as pleasant as the night before. I have always had positive experiences when renting from the south end location but this visit was particularly smooth.

Caron W. en

Grado:

keep being the best among the rest!

LANDIS B. en

Grado:

I still like this location, but, there was no walk around the vehicle. I felt comfortable with driving it but if someone else who has never driven a large vehicle did not get a walk around or explanation would probably not be very happy. Had an issue with my reservation being done through the app. So the clerk deleted that request and created a new. Cost me 10 more dollars but, I guess it was the only way it could be done.

cathy b. en

Grado:

Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took

Pam R. en

Grado:

Well-run business. In and out quickly. Simple process. Equipment is always well-maintained.

Robert G. en

Grado:

Truck seemed old center arm had sticky something on it overall it was ok experience as of right now

Amir J. en

Grado:

El cliente no dejó un comentario.

Greg D. en

Grado:

El cliente no dejó un comentario.

Timothy F. en

Grado:

Never got a email on my receipt, tried to call was on hold 15 minutes I never got a answer

Matt M. en

Grado:

El cliente no dejó un comentario.

Timothy F. en

Grado:

El cliente no dejó un comentario.

Sherrie K. en

Grado:

I appreciate the ease in renting a van - thank you for you kind and helpful employees

Mark J. en

Grado:

El cliente no dejó un comentario.

Claudia David B. en

Grado:

This staff makes this place amazing!!

LAURA D. en

Grado:

El cliente no dejó un comentario.

Gregory R. en

Grado:

El cliente no dejó un comentario.

Nicholas P. en

Grado:

The only complaint that I have about the experience is that I had set up a trailer rental online so that I could move some vinyl fencing and had made the arrangements to have the trailer for 14 hours. I picked up at 8AM and was never told that because I was bringing the trailer back after the close of business I would have to set up an account and check the trailer in on my own. Because of this I was basically charged double to have the trailer even though I put the trailer back in the exact spot I had gotten it from and put it back on the trailer stand... I don’t understand why this additional charge would not have been mentioned by the person that helped check the trailer out with me and hooked it up to my vehicle before I left. The charge honestly seems ridiculous to me considering I brought the trailer back early and put it away for them. All that had to be done is for someone to look outside and say “yep that’s the trailer”.

Steven G. en

Grado:

El cliente no dejó un comentario.

MATTHEW P. en

Grado:

The gas was listed at 7/8, it was 3/4!

Richard J. en

Grado:

It was an awesome experience. Thank you.

Wilford D. en

Grado:

This is the second time in a row I reserved a trailer when I went to pickup it up It was not available.

Kermit R. en

Grado:

Staff was considerate, and helpful! High marks for them! I rented an Auto transport, trailer. The strap tightening mechanism was rusty, and in need of lubrication, for smoother operation. Over-all fit my needs.

Carey L. en

Grado:

Customer service was Great , check out was easy both lady’s Taylor and Arianna was already outside waiting for me. Definitely will be coming back .

Patricia S. en

Grado:

Teach your customer service people to be a little more courteous and friendly. The young man who checked me in was fair, but the young lady who checked me out was cold and unfriendly.

TONY S. en

Grado:

El cliente no dejó un comentario.

Stephen K. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

El cliente no dejó un comentario.

LYNDSAY M. en

Grado:

The staff was very professional even when the system wasn't working like it should. I was very pleased with my first experience with U-Haul.

John E. en

Grado:

Would not because the person that was there when we returned the truck was not pleasant, just going to the motions, did not speak clear, it was like we were bothering her.

Richard G. en

Grado:

Employee who hooked up the trailer to my truck, didn't install it correctly. After the the first bump the trailer came off. We immediately stopped and secured it properly. Had to purchase and new cord for trailer lights. The employees need to be tained on equipment. Could've been a really accident.

SANDRA L. en

Grado:

Will use uhaul storage if needed again.

Gary M. en

Grado:

El cliente no dejó un comentario.

LARRY M. en

Grado:

Have the csr meet me at the truck as stated on the sign at drop off spot.

Julie H. en

Grado:

Service was somewhat knowledgeable, but the fact they were open on Sunday was a big bonus. The truck was clean and operable.

Josh C. en

Grado:

El cliente no dejó un comentario.

TINISHA B. en

Grado:

You can teach customer service, as far as greeting the guests as they are walking in the door. Smile, and at LEAST LOOK AS IF YOU ENJOY YOUR JOB! Jeez! Smh.

Chris H. en

Grado:

El cliente no dejó un comentario.

Tal C. en

Grado:

El cliente no dejó un comentario.

Nancy R. en

Grado:

I appreciate when businesses are open on holidays although I hate needing service... it was overall a very pleasant experience and my rental was handled perfectly. One-woman show at this location balanced walk-in customers, phone calls, and servicing rental equipment. Outstanding!

Bryan O. en

Grado:

El cliente no dejó un comentario.

LYnn H. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

El cliente no dejó un comentario.

Ricky M. en

Grado:

Lower rates if brought back in a little late.

Ibrahimahmed-Nom A. en

Grado:

The employees in this location are so nice and friendly. I like this location's customer service!

Linda Z. en

Grado:

Attitude of employees was far less than exemplary.

Joshua B. en

Grado:

El cliente no dejó un comentario.

SCOTT B. en

Grado:

The truck cabin did have a unique smell to it. However, it was clean.

Louis H. en

Grado:

El cliente no dejó un comentario.

Daniel O. en

Grado:

El cliente no dejó un comentario.

Keith L. en

Grado:

Just keep doing the same thing and keep up the good customer service

Thomas M. en

Grado:

El cliente no dejó un comentario.

kimberly T. en

Grado:

Service and experience was fine but $400 is highway robbery. Will never get a uhaul again.

Brian L. en

Grado:

The workers acted like you bothering them.

David H. en

Grado:

The 15' truck worked out just fine. However, the majority of the staff, including GM left an awful lot to be desired in terms of professionalism, friendliness and customer service. Most likely, I will not be renting from this particular location in the future!

ashley W. en

Grado:

Keep everything the way it is!!

dale C. en

Grado:

Your clerk handled our rental very well! We did feel, however, your come on price of $19.95 was misleading. If we need another rental we will be back. Thank you.

BOBBIE G. en

Grado:

El cliente no dejó un comentario.

Denise R. en

Grado:

Dates were wrong, customer service at Toledo was terrible. Had to go back in and get dollies and blankets. Clerk at Toledo put the wrong dropoff point - wrong state entirely. My entire booking was screwed up 3 times. Customer service training is needed. I will not rent from Uhaul again.

Tal C. en

Grado:

Usually is.last truck was a little dirty.

Raymond T. en

Grado:

Representative got mad when I wanted to drop off a truck at the other end of Toledo so I had to drive back and cost me way more money to bring it back at the other U-Haul office across town world's movie 2 so coffee probably extra 20 bucks

steve D. en

Grado:

El cliente no dejó un comentario.

James V. en

Grado:

El cliente no dejó un comentario.

Tonya O. en

Grado:

I made a reservation online and received conformation. Several hours later received a phone call stated that I had to go 25 miles out of my way to get a truck instead of my original pick up place. Then they also had to give me a smaller truck, two sizes smaller so I had to take more trips. They didnt care to componsate me anything for the extra charges that I incurred. I will never recommend uhaul to anyone.

Jensen C. en

Grado:

El cliente no dejó un comentario.

jayson K. en

Grado:

The first location manager was nice. My issue is that I was misinformed. He showed me $70 charge and told me it was because the trailer was reserved for two days. When I returned after one day the amount would be adjusted. Talking to customer service the charge was for insurance. I was never asked if I wanted insurance and never signed for it. The CSR was not friendly but eventually helped me.

Stephen L. en

Grado:

El cliente no dejó un comentario.

daniel M. en

Grado:

Staff was great!

Sequoria F. en

Grado:

El cliente no dejó un comentario.

Kim B. en

Grado:

Quick and easy drop off.

Kathy L. en

Grado:

Nothing everything was great

Deb F. en

Grado:

staff unprofessional. Too over hour to complete transaction when I submitted my info day before online!! Staff did not hook up trailer to my vehicle correctly and now I have a big scratch and dent ! Very dangerous- I could have ahd a major accident! Won't use this place again!!!!!

Kim S. en

Grado:

El cliente no dejó un comentario.

Frank P. en

Grado:

Better communication skills with all of your workers.

consuela E. en

Grado:

El cliente no dejó un comentario.

Dashelle C. en

Grado:

Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!

ANTUAN W. en

Grado:

really great service. the sales associate was super friendly and helpful. definitely will recommend this location!

marquita b. en

Grado:

They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars

timothy c. en

Grado:

Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.

George H. en

Grado:

Customer service was outstanding

GERALDINE H. en

Grado:

A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%

George H. en

Grado:

customer service rep was outstanding

Douglas M. en

Grado:

Thank you staff were friendly and very helpful

Hunter M. en

Grado:

I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.

PAUL B. en

Grado:

Staff was very helpful

tyesha r. en

Grado:

Brian was the only worker who greeted me and was willing to help. His kindness

Kahlihah J. en

Grado:

n/a

Michael e. en

Grado:

Pam was a big help with everything I needed.