Comentarios del cliente para U-Haul Moving & Storage of Sioux City

Staff was very friendly and helpful. Process was quick and efficient. Have no complaints!

Good respons

Great service. Clean facilities. Helping my business succeed... THANK YOU!!!

Was great

While the truck I leased was old, it got the job done. The staff I encountered were very good to work with and I am very impressed with the facility overall. Recommended!

More than accommodating!!

Outside of trailer was dirty. . Inside was fine, but image of company not good.

Customer service was great! Trailer was dirty outside but of course this doesn’t affect use.

Good job

Great staff.

Dropped off after hours

Staff was very helpful and looked out for our best interest

Considering the weather here prior to pickup, the trailer was in great condition. The crew were perfect. All questions were answered quickly, and the briefing on equipment was thorough. Upon return, two days later, I wasn't even out of our car and I was met buy one of the crew who checked us, unhooked the trailer and we were on our way. After two trips to Des Moines in two days, it was great hassle free service. SEMPER FI

Snow All over the parking lot, got stuck just trying to leave the parking lot

The employees I dealt with were very accommodating and I appreciated their assistance! The day we picked up the truck was a cold day, and they got the truck running and ready to go while we completed the transaction. Great customer service!

Clean trailer and remove contents from previous user. There were over a dozen unneeded furniture blankets left in trailer.

When we moved in we had the 24 hour access and then all the sudden thw kast month or so we didnt and had a hard time getting into our storage

Wipers were full of ice and didn’t work very well.

Everything was quick and smooth. Thanks.

Perhaps a class in "how to be more personable" might be in order for some of the employees at the desk.

Staff was very friendly and helpful.

We were the first customer of the day. I don’t think the rep was awake yet and was a bit gruff. By time we left, he warmed up.

Awesome staff at this facility

They were all very helpful

Only probably was the tires had very poor traction got stuck on a dust of snow.

Very friendly employees, I would highly recommend.

Nothing.

sent to wrong location for drop off. Then at new location employee didn't know how to check in equipment..

Very easy access and friendly staff. Great experience and very reasonable in price.

Great service, no need to improve.

Truck was ready for me when I arrived. Customer service was great.

Very, very disappointed in your phone service. Of the two options (push 1 for hours and push 2 to speak to someone) Everytime I pushed 2, there would be a short ring and then nothing, the phone just went blank. I called 12 times hoping it would work. This happened Everytime no matter what I did. I had the same problem 4 days earlier but the 3rd time I called that day, someone did answer, so I know it can work. Anyway, it was very aggravating to call repeatedly and to not get through (yes, this was during open hours). Other than that, we liked the truck and everything went well.

Have the truck customers reserve actually on site. It’s insane people can Book weeks in advance and be told 24 hours in advance that their requested equipment is not available. It’s impossible for single people moving to go hours out of the way for trucks.

Customer service needs a little bit of attention. I didnt feel welcome.

Staff was kind and curtious and very helpful

was so easy to get and return equipment

very good place very freindly staff

Weren't very helpful only basically stated you have to do it this way with no instruction or help. Threaten to kick customer out rather than being helpful or willing to stick around for just a little bit.

All personale were very helpful in the whole process.

I was double-charged now I have to go through the whole hassle, of Colin service center getting money refunded

They were very nice and helpful with everything thank you.

Don’t have any.

Meanard helped us in Sioux City, he was very professional and personable.

Staff was very friendy.

Very satisfied

The trailer leaked and I should have been charged for 1 day not two.

WONDERFUL CUSTOMER SERVICE. VERY PLEASANT AND SATISFIED EXPERIENCE!!!!

The guy working counter when we picked up said if we up more gas in than what it had we would be credited. But after getting final receipt it said on contract that you don't. Went 15.9 miles over so I put more gas in thinking it would make up for miles. They should all have a full tank and that would be easier for customers.

Q

I had great help the only issues I had was not all the lights on the trailer was working so it made it difficult to use at night and made my moving a little more difficult.

Very rude and did not go over anything with me. Acted like I should already know what to do. No receipt to go over my charges when I turned the uhaul back in the next day...I wish the original location I normal go to didnt have to get my reserved uhauls flat tire fixed, therefore sending me to this location. The lady at the laundry mat is so nice and helpful! These people her nope wont be using them again.

Friendly, speedy, and helpful.

Both in Sioux City and in Mpls, we had great service. Very ni e and helpful people. When we started to load it my wife said to me "it smells like the scrubbed it iu". I feed, the inside had a very clean smell. Then when we dropped it off a crew of people got after it with

Great

Very friendly, knowledgeable, answered all of my questions!

The truck was clean and in good condition. The staff was pleasant and helpful. However, they did not have the furniture dollies requested even though we confirmed everything the day before pick up.

No comment HD gd service

Every other storage place is 24/7 access. Not this one unless you pay an additional fee. And their prices are already higher than anyplace else. Its not as secure as others because there is no gate.

Customer service is great!

The guys were nice, but I could smell weed in the room. Uhaul was unable to give me 24-hr access to the storage center due to a system malfunction, but the first month was free so I can’t complain!

Robert was very knowledgeable and professional.

Super helpful and considerate. A valuable emoyee.

Great help clean facility thank you for your help

Outstanding, Professional in every way. We feel confident and secure with our choice to utilize your storage unit. You have filled a need in this city.

The workers were so nice n they made it go real smooth

Pick up and drop off were convenient. Rental was reasonable and worked well for my needs..

Once they are done with the remodeling, this will be a great storage option.