Comentarios de los clientes para U-Haul Moving & Storage of Sioux City

It was very easy for check out and check in. The person that I worked with was very nice and helpful.

Uhaul rep was very courteous and helpful. Refreshing to encounter such a person

I was thankful that even though some things came up with the time I was supposed to pick up the U-Haul, they work with me in extending the time. I was truly grateful.

it would have been nice to had the vehicle windows defrosted. the agent never went through or walk around with me for any damage. When I originally booked the U haul, I called it was supposed to be for a sunday rental. I had to call and change the pickup that's when I found out that the rental wasn't until for monday at 10 am.

Returned tow dolly 2 hours after I picked it up. Got a call the next day saying I hadn't returned it.

I had to reschedule my reservation from river city laundry because the customer service representative who scheduled at that location scheduled the pickup for 4:45 which by the time I got to the location the attendant was already gone which was very inconvenient however when I rescheduled to the actual uhaul place I had a great experience

The truck felt like it was not shifting and was very bad on gas. And the tires we bad to were there was snow I got stuck a few times. Not a good truck during winter.

I moved out the day that my payment was automatically deducted. If it wasn't set up for auto payment I wouldn't have had to pay for an extra month that I didn't use. I tried talking to the people at the location and even called the customer service number and it got me no where. Am very disappointed in with the ending experience. If I would have know I was going to pay for another month I wouldn't have been in such a hurry to move out...

Drop off of the trailer was very simple. Someone came out relatively quickly and I didn't need to go inside.

The customer service Rep was awesome, helpful informative and had a great attitude!! Merry Christmas! Thank you!!

Have the General Manager Nick fire Rodney Scarcer.

The trailer door would not open up all the way. Other than that it was grate!

Very helpful but why the lock on storages circle lock some of us don't have the extra money for that

Far superior to another storage unit I have had. More secure. Good lighting and temperature control.

Both guys were friendly and helpful. Process was quick and easy. Will highly recommend to others!

The 24/7 drop off program was a little confusing. The informational video said “pay your fees” in relation to dropping off and it confused me. I didn't end up having a few but someone might be confused and it might not be a 100% smooth return.

The two men that assisted in returning the trailer, were professional, friendly and fast. Way to make us feel like valued customers.

Fuck you Uhaul!!!!!!!! Charge me full days rental when I was 3 hours late and after I explained that I worked a un scheduled 13 hour day!!!! FUCK YOU!!!!!!!!!!!!

The staff went well beyond my expectations. They did a great job

Truck was filthy. And they said there was a hole in exhaust and it was so loud and of course used more gas ..this is 2 times we have rented in 2 weeks and both times were not good

Very nice to talk to and helpful

Just dropped it off. after hours. no problem

Thank you to Bob Olson for the excellent customer service. Fast and efficient!

Sent me a bill and charged me $14.40 for gas when It was on EMPTY when I picked it up and 3/4 full when returned. You should pay me for the difference instead of charging me for gas

Staff was good, but they could have used at least one more employee.

The wait on hold to speak to someone about renting the trailer took the longest. I was on the call for a little over 19 which at least 14 to 15 minutes was waiting on hold to answer the call. Yes I would rent again from this location but either do it in person, on website or on app. I rented the 17 foot on Saturday then went back and rented the trailer to finish up.

The truck was dirty ..with covid 19 .I figured he inside would be spotless .the steering wheel was so gross .my hands were black .carpet was dirty .windows were dirty

Thank you all god bless y’all

It wasn't clear what needed to be down to pick up our vehicle. Either via the website or the staff.

Very good service

Nothing everyone was professional and I got what I needed

Polite and fast

Great service each year I go there!!

Not a thing. Everyone was respectful and friendly!

Have more than one person at the register

Make sure the mileage and gas gauge are correct when filling out the contract.

While I didn't have anything go wrong I wasn't overly “happy” with my service either. I booked the truck for 60 miles. Ended up going 4.something over. Extra charge of $3.88 on my card. That's fine. When I picked the truck up it was at roughly 1/4 of a tank of gas. When I returned it after adding $40 in gas to it, it had 3/4 of a tank. If you're going to charge me for the extra 5 miles (rounding) then you should reimburse me for the extra fuel I was kind enough to give you.

I thoroughly am appreciative and enjoyed my experience with those aat UHaul of Sioux City. Nothing to complain about, they were all helpful, courteous, and friendly. Will recommend to many others in time to come!

The customer service reps were so accommodating to my changes that they failed to note them anywhere in my account. They simply said okay and that they'd make the change, but it wasn't anywhere on my reservation later.

When I picked up the truck it was filthy inside the cab and the windshield was covered so much with bugs I could hardly see out to drive away from the lot. The ramp was full of gravel. Gas tank was not full like we are instructed to have it when returning it. Staff at location were nice and helpful but I've rented with UHaul at other locations before and they had the trucks and trailers clean and ready to go.

I came in about 10 minutes before they closed they never talk to me until they were leaving

I was really disappointed that the truck did not have cruise control. Driving almost 1800 miles without cruise control was not fun. I rented 3 trucks from uhaul before this one and this was by far the worse, it was cutting out while driving, I could smell exhaust in the cab but the lack of cruise control was the worst.

This was our third rental for a trailer. The staff has been polite, helpful, friendly, kinda like Scouts. Seriously, Great People; Great Product; Great Results. SEMPER FI.

Employees are pleasant and friendly. Equipment function is very good. Easy pickup and return.

none

Waited in the return lane for a few minutes, had to go inside to let them know I was there. Reported the air conditioning did not work in the truck, staff didn't seem too concerned about it.

Customer Service- The same guy who screwed me out of my storage space refund was the same guy who served me the truck I shouldn't of had to pay for.

Fabulous customer service.

I asked for a storage unit near a door, which is what they gave me, but I wasn’t allowed to use that door, no, I had to use the door that was around the corner and halfway down the building to unload a 26 foot truck by myself at 60 years old. I tried hard to pay $196 dollars for some help but it wouldn’t go through, and I couldn’t get a representative to answer the phone and discuss the issue. That is 8 hours Of my lifeI won’t get back. Thank you.

I'd have the person step on the pedals so that you can personally inspect the lights work

The truck had been picked up and looked clean. You could still see the oil marks from the other people who had used it previously. You know the oil on your hands when you touch the dash, steering wheel or radio. So you can tell the truck and not been disinfected. I would've expected that during this Covid pandemic.

Super accommodating staff

I made an appt and went to pick up truck trailer combo that I was told would be ready for me and ending up spending 2 hours having to track down another trailer that I was told would be at this uhaul instead I had to drive all the way to south Sioux and get the trailer. I was supposed to be in Cherokee to pick up a truck at 5 so getting to uhaul at 3 with only an hour to Cherokee would have given me plenty of time. Instead I didn't leave Sioux City until after 5. I was offered no discount or help tracking down the trailer. The guy who was working wasn't even remotely helpful he was condescending and disrespectful.

I made the mistake to allow the staff to check me in as they said they would and left I was overcharged for an extra day as they didn't check me in till the following day at 5 PM. It is being taken care of, but their lack of attention to detail cost me money. Otherwise, everything was great.

Arrived at the specific opening time and found that the staff was ready and the unit also was ready. Check out only took minutes and was greatly appreciated! Very courteous and professional staff!

The crew was great. Connected trailer and safety checked. Friendly. Will be using the in two weeks, and again in the future. SEMPER FI

The guys were great help, got me in and out when I dropped off the trailer!!!

Manager was great to work with. He helped us a great deal.

Awsome staff, everyone was great

The Manager who checked me in and Dale the guy who helped me book the rental were amazing both were super friendly and very helpful. Made my move easy and stress free. Great equipment advises and moving tips. Thanks for the awesome service.

This was by far the best experience I've had with Uhaul! Clean facility, super nice staff!

The truck was not swept out and not washed. There was dirt and dust in the truck box and the front of the truck was covered with smashed bugs. But the truck ran good and the staff was very friendly and helpful.

Great customer service, location was very clean and organized and the staff was excellent and informative. A great experience. Thank You

Very quick service with friendly staff.

Nick was great, very helpful and nice

Putting the code to the machine was the part I didn’t understand at first how we have to put the code in one of the machine to de activated the alarm and us the other machine to shine access. The storage itself it’s nice but I thinking it would have been easier if it had un loading in the back too we got a storage located in the back so to move the beds and furniture has harder but other then that is very well organized to access

It’s a great place. I never once felt like my belongings were not secure and safe. I recommend this to anyone needing safe and convenient storage.

will we receive a credit for the days we paid for? we paid for 10 days that we did not use. Unit #1360. Thank you.

Outstanding staff, they were very helpful in working with our schedule to get uboxes. They made our move less stressful. Thanks.

Great service. Clean facilities. Helping my business succeed... THANK YOU!!!

More than accommodating!!

When we moved in we had the 24 hour access and then all the sudden thw kast month or so we didnt and had a hard time getting into our storage

They were all very helpful

Staff was kind and curtious and very helpful

Very satisfied

WONDERFUL CUSTOMER SERVICE. VERY PLEASANT AND SATISFIED EXPERIENCE!!!!

Friendly, speedy, and helpful.

Great

Very friendly, knowledgeable, answered all of my questions!

The truck was clean and in good condition. The staff was pleasant and helpful. However, they did not have the furniture dollies requested even though we confirmed everything the day before pick up.

No comment HD gd service

Every other storage place is 24/7 access. Not this one unless you pay an additional fee. And their prices are already higher than anyplace else. Its not as secure as others because there is no gate.

Customer service is great!

The guys were nice, but I could smell weed in the room. Uhaul was unable to give me 24-hr access to the storage center due to a system malfunction, but the first month was free so I can’t complain!

Robert was very knowledgeable and professional.

Super helpful and considerate. A valuable emoyee.

Great help clean facility thank you for your help

Outstanding, Professional in every way. We feel confident and secure with our choice to utilize your storage unit. You have filled a need in this city.

The workers were so nice n they made it go real smooth

Pick up and drop off were convenient. Rental was reasonable and worked well for my needs..

Once they are done with the remodeling, this will be a great storage option.