The lady at the desk was rude. She didn't greet me. She just printed the form, folded it up, put it in the sleeve and handed me the keys. The guy who I returned it to was super nice.Dawn B.
Customer Reviews for U-Haul Moving & Storage of Shawnee
Shawnee, OK 74804
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.John R.
Good people great serviceCharlotte N. | Overall Experience
Customer did not leave a comment.Vernon M.
The manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.george a. | Overall Experience
Customer did not leave a comment.Jordan M. | Overall Experience
Customer did not leave a comment.Monica S. | Overall Experience
Customer did not leave a comment.Nikki S.
Customer did not leave a comment.John R.
Outstanding equipment and great service from agent who assisted meTimothy N.
I enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.Robin C. | Overall Experience
Nothing. Thank you for being open on Labor Day.Stephen P.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Delia S.
Customer did not leave a comment.CHARLOTTE B.
Customer did not leave a comment.Kathryn K. | First Impressions
Customer did not leave a comment.Michael B.
Everything went very smoothly.Diana H.
Customer did not leave a comment.Loretta G.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Jennie R.
Not a thing.Jeffrey K.
Great experience ! Representative was amazingPaul C.
Customer did not leave a comment.Teresa N.
Customer did not leave a comment.Brian S.
Drop off couldn't care less and refused to listen to my grievance on the over charging and double charging issues. I will be speaking with cliams.Dustin S.
Customer did not leave a comment.Sharon L. | First Impressions
Customer did not leave a comment.Bryan L. | Overall Experience
Customer did not leave a comment.Judy T. | Overall Experience
Be blessedSeymore S.
Customer did not leave a comment.Chad R.
Customer did not leave a comment.Suzan D.
Fantastic team. Diana is very competent.john c. | Overall Experience
I had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.donna d. | Overall Experience
Customer did not leave a comment.charles t. | Overall Experience
Customer did not leave a comment.Bobby B.
Customer did not leave a comment.Augustus D.
Need better employees at Willis Quick Stop, Seminole, Oklahoma. They are very rude n will not do their job. Took me 3 days to get uhaul I should have received the first day. Thank you Shawnee, Oklahoma for being so helpful n kind. I do not see how you make business there in Seminole? I have not received my return from deposit on my banking card yet.Eugenna K.
Customer did not leave a comment.Michael M.
I just want to say that Cassie is phenomenal. My family is going through the poo at the moment, and Cassie made this process so much easier and with so much kindness. Give this amazing human a well deserved promotion and big raise!!! Thank you so much Cassie!Natalie H.
Customer did not leave a comment.JON R.
Its a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.Luke J. | Overall Experience
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.abby s. | Overall Experience
Customer did not leave a comment.Calvin C.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Charles N.
Well done very friendlyRussell V.
I went to rent trailer for a day at 230pm then took my money told me it had to be back by 845pm I thought a day was 24 hrs still was charged full price i will rent some were else next timePaul T.
Customer did not leave a comment.Pamela B.
Very friendly and open to questions. Easy drop off location.CHRISTOPHER W.
Everything was fast and easy from beginning to end. No need to improve on anything.Rannie C.
This office has excellent employees and makes the moving experience effortless. Their manager Diana goes way beyond when assisting the customer.Keith L.
Customer did not leave a comment.denise f. | Overall Experience
I placed my uhaul reservation months prior to needing it. You guys call me 2 nights before needing the truck to tell me you don't have the size I requested. When we arrived to pick up the vehicle you couldn't find my reservation. Then when We were unloading the vehicle you guys kept calling me to make sure I knew the correct location for drop off. Really was a frustrating experience.Kenneth L.
Drop off went smooth.CONNOR G.
Manager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.DARREN U. | Overall Experience
All three locations worked as expected. High five to Shawnee location finding another location w/my jeep trailer wireing system for me a last minute. We were able to get it going and on to our trip. Also, not sure who called due to installation time making me late to pickup but thankfully Uhaul understands these things happen. Ill be back next week at the McKinney location to pick the same type of unit and trip to Harrah OK.Jorge A.
Customer did not leave a comment.TIMOTHY V.
The service here was great. However, I had chosen a drop off location in Co when I reserved the truck and this location was confirmed on the paperwork I received. When I tried to return the truck 2 days later, that location was no longer associated with Uhaul. I had to locate another location which was several miles away and not the closest location. En route to the further location and in the rain we the side mirror clipped the mirror of another car. Of course, the insurance I purchased did not cover that. Because Uhaul sent us further than necessary, we now have a claim to file on our insurance. I blame Uhaul for this mess!Laura W.
Customer did not leave a comment.john M.
Customer did not leave a comment.Theresa Y.
Customer did not leave a comment.Jesus V.
Customer did not leave a comment.Jan T. | Overall Experience
Received truck on empty, went to return it and didn't realize that there was a pre use gasoline check. Had to argue with the employee when I returned it, because no one had check the milage or verified the previous operator had replenished the gas.Kyle H.
Customer did not leave a comment.Alisa D.
The person at the check in desk had food on the front of the desk and I could not sit down to do business. I had to ask her to move her food so I could sit down.Earlene M.
Nice, helpful, knowledgeable, excellent service!Mikel S.
Staff seemed very overworked and at times could be a little ‘short’ but overall we’re helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.renah c. | Overall Experience
Only one person available to check on but she was just ready to help anyway she could.Duane A.
Always enjoy working with Sherry. She is very helpful and informative.Sandra M.
Awesome service and quality equipment and affordability UHAUL IS AWESOMEERIC C.
Customer did not leave a comment.MATT L.
Customer did not leave a comment.felisha w. | First Impressions
Customer did not leave a comment.Joe D. | Overall Experience
Unfortunately, this location had to deal with a HUGE mis-ship caused by someone else in the company. I think they handled it pretty well overall - putting me in contact with the traffic director of this location, but I still did not receive my things as I should have. They were sent to the UHAUL location closest to me, but that location was not briefed on my situation, and this location did not even deliver to my home. The whole experience with UHAUL was extremely disappointing, and I don't really suggest anyone use the Ubox method of shipment.Lacia E.
Had to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.keith s. | First Impressions
Diana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!Susan C. | First Impressions
Customer did not leave a comment.Vicki C.
Customer did not leave a comment.Loretta T.
The ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.danielle g. | Overall Experience
Friendly, very helpful!!!!Avis E.
You need to have more people working in there. We have to wait in line to be helped.claudia h. | Overall Experience
The staff is very nice and helpful. Today I had a new employee and he worked through learning the computer and had me on my way with ease and helped load the trailer.Steven F.
best place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.Marvin K. | Overall Experience
Great service, no hiccups at all! She even suggested ways to save a little bit. Thanks Diana!Marie S.
Customer did not leave a comment.JALEN B.
My experience with U-haul was the worse experience of my life and I will never recommend y'all to anyone I know. The customer service at the Shawnee, OK location was terrible, Diane was the rudest person i've ever met for someone i was so nice to. Diane was not only rude but not helpful at all, she gave me no directions for anything when it came to returning it and all. When I tried calling customer service because I was unaware of what to do and had zero internet, I was on hold for 30 minutes at 11pm with a 1 year old by myself. I will NEVER return back and will NEVER recommend anyone. pZoee M.
Experience was great not sure how it could be improvedJason P.
Security is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!JOYCE T. | Overall Experience
Customer did not leave a comment.Kent K.
Customer did not leave a comment.FRANK H.
Customer did not leave a comment.Justus L.
Overall people were nice just hated that I was charged for 4 days when I only needed for two which isn't this locations issue at all just the overall U-Haul this place was great!SARAH A.
Customer did not leave a comment.Crystal H.
Customer did not leave a comment.Kristin M. | First Impressions
Customer did not leave a comment.barbara c. | First Impressions
Could get more updated computer equipment. Took them forever. Not good when on a scheduleCarol C. | First Impressions
The app works great. ThanksPreston F. | Overall Experience
Customer did not leave a comment.Terrance M.
Staff was extremely helpful and was able to get me into the storage unit that would fit my need.matthew n. | First Impressions
Be sure to look at fuel level before and your receipt they will overcharge you our truck had a little over half in tank on there receipt it said 11/16th we went 29 miles total we had to put in 10 gallons to not get fuel at there price it filled truck up for next person watch outRussell H.
Customer did not leave a comment.Bettina B.
Customer did not leave a comment.Jing Jing Z.
No problem @ all. Everything was perfect I would definitely use uhaul againRebecca B.
Diana is the best we could ever hope for. I pray she is a Christian because her loving service is a message in itself.John C.
This location rented me the oldest 5 by 8 trailer on the lot. This caused me to spend an enormous amount of money on gas. Because of the bent axle the trailer was weaving behind us and caused our trailer box locking washer and nut to shear off and we almost lost control of our vehicle on the interstate. I had to switch trailers in chandler Arizona. The return trip went fine without any problems. I either deserve a full refund on my rental or 4 months of free rental on outside unit 1082 instead of only one month.Jeffery H.
Customer did not leave a comment.PHILLIP P. | Overall Experience
Customer did not leave a comment.Cathy S. | First Impressions
Customer did not leave a comment.Cathy S.
The Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.VERONICA C. | Overall Experience
Customer did not leave a comment.Jo H.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Herbert W.
Uhaul emailed me stating that I was guaranteed a truck at a location close to me that I had booked. The day I was suppose to pick up the truck, they informed me 20 minutes prior to my pick up time that they didn't have a truck for me available at the location I was previously guaranteed, and that I would have to drive an hour out of the way to pick it up. Then the moving service I purchased through uhaul on their website no call-no showed me. Uhaul customer service refused to take accountability, saying that it's a third party vendor that they have nothing to do with even though it was through their website. This was such a horrific experience and I will never use uhaul again.Avangeline S.
Customer did not leave a comment.Melanie C.
Customer did not leave a comment.Dwight W.
Customer did not leave a comment.BOBBY K.
Customer did not leave a comment.THOMAS B.
Dropped the truck off on evening of 5/30/2021; it was due 6/1/2021 3:00 pm. Received an invoice from this location for $40.00 for "total truck charges"; no other explanation. I returned it with 3/4 tank of fuel; contract at pick-up showed 5/16 tank of fuel. I have now been on hold with this location for 26+ minutes. VERY FRUSTRATING!DOUGLAS I.
Staff is always super nice and helpful. She is fast and gets me checked out and loaded fast every time!Steven F.
Customer did not leave a comment.Jeremiah M.
Customer did not leave a comment.April R.
Engine light on whole time of rental. 2nd day change oil light on, add oil Light and right rear outside tire blew out with total tread loss. Before turn in time and filling with gas noticed left rear outside tire with crack and splitting. Over 170,000 Miles!Randy S.
Customer did not leave a comment.Wayne J.
Customer did not leave a comment.Dee H.
Customer did not leave a comment.Monica W.
Customer did not leave a comment.Daniel M.
Service great as always in shawnee!Robert M.
Everything was greattwana f. | Overall Experience
Customer did not leave a comment.Gene H.
The lady at American Self Storage who made the reservation was amazing , but the service at the center was poor and understaffedScotty W.
Customer did not leave a comment.Megan G. | Online Move In
I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.Adam B. | Online Move In
Customer did not leave a comment.connie g. | First Impressions
Customer did not leave a comment.lisa m. | First Impressions
Customer did not leave a comment.Tony M. | First Impressions
The receptionist was very pleasant and very helpfuljackie K. | First Impressions
Great peoplerandy w. | First Impressions
I am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!crystal r. | First Impressions
Thanks again totally awesome people and place GOD BLESSperry r. | Overall Experience
Customer did not leave a comment.Gregory S. | Overall Experience
Customer did not leave a comment.ryan h. | Overall Experience
Customer did not leave a comment.Wayne M. | Online Move In
Customer did not leave a comment.Karen H. | First Impressions
Customer did not leave a comment.Marie B. | Overall Experience
Do I get a refund from when I moved out until next month is due. That would be fair.euleta h. | Overall Experience
The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.veronica h. | First Impressions
Customer did not leave a comment.Wayne M. | Online Move In
They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommendanna a. | Overall Experience
Customer did not leave a comment.loretta t. | First Impressions
Customer did not leave a comment.george a. | First Impressions
Customer did not leave a comment.shelby g. | First Impressions
Customer did not leave a comment.janet b. | First Impressions
Excellent experienceamber m. | Online Move In
Customer did not leave a comment.Vanessa S. | First Impressions
Customer did not leave a comment.kevin w. | Overall Experience
Customer did not leave a comment.Barnabas B. | Overall Experience
Customer did not leave a comment.Johnathan L. | Overall Experience
Garage doors to the access bay didn’t close behind me after entering.NOLA W. | Overall Experience
Customer did not leave a comment.Sallie S. | Overall Experience
My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.timothy h. | Overall Experience
Outstanding people best customer service and overall terrific experiencelaura k. | Overall Experience
This facility is very well run.Diana and her staff are always willing to help whenever I needed it.pat p. | Overall Experience
Friendly staff and well maintained facilitiesRichard M. | Overall Experience
Customer did not leave a comment.James R. | Overall Experience
Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.Jamie S. | First Impressions
The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.april e. | Overall Experience
Customer did not leave a comment.kevin w. | First Impressions
Customer did not leave a comment.Irving C. | Overall Experience
The ladies there are very helpful and friendly. Made the whole process easyStephen H. | First Impressions
I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.JOYCE T. | First Impressions
Staff was knowledgeable and friendly.WESLEY C. | First Impressions
Customer did not leave a comment.jennifer S. | First Impressions
Helpful and friendly staff at this location.Richard M. | First Impressions
Friendly staff clean store nice experience will come back.jerry d. | First Impressions
The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!Christina L. | First Impressions
Customer did not leave a comment.dawn c. | First Impressions
I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.Anna S. | Online Move In
everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.Marvin K. | First Impressions
She found us a unit near the entrance, and was very helpful.Kenneth W. | First Impressions
Very nice employees and very helpfullori a. | First Impressions
Everyone was very helpful and very nice I would use U-Haul in the future thank youLinda B. | First Impressions
GM was very nice and plaesant!! Storage units very clean!!LaWanda E. | First Impressions
Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at homeSarah M. | First Impressions
Fast and efficient. Even the new trainee was helpful and super friendly.Christina G. | First Impressions
Staff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!brianna c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have an adaptive reuse program to better the environment!