Customer Reviews for U-Haul Moving & Storage of Shawnee

620 comentarios

2323 N Harrison St   Shawnee, OK 74804

(405) 273-0336

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 273-0336

2323 N Harrison St
Shawnee, OK 74804

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S. 
Clasificación:
4.0

The Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.

VERONICA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert W. 
Clasificación:
1.0

Uhaul emailed me stating that I was guaranteed a truck at a location close to me that I had booked. The day I was suppose to pick up the truck, they informed me 20 minutes prior to my pick up time that they didn't have a truck for me available at the location I was previously guaranteed, and that I would have to drive an hour out of the way to pick it up. Then the moving service I purchased through uhaul on their website no call-no showed me. Uhaul customer service refused to take accountability, saying that it's a third party vendor that they have nothing to do with even though it was through their website. This was such a horrific experience and I will never use uhaul again.

Avangeline S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie C. 
Clasificación:
5.0

Efficient

William R. 
Clasificación:
5.0

nothing

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
1.0

Dropped the truck off on evening of 5/30/2021; it was due 6/1/2021 3:00 pm. Received an invoice from this location for $40.00 for "total truck charges"; no other explanation. I returned it with 3/4 tank of fuel; contract at pick-up showed 5/16 tank of fuel. I have now been on hold with this location for 26+ minutes. VERY FRUSTRATING!

DOUGLAS I. 
Clasificación:
5.0

Staff is always super nice and helpful. She is fast and gets me checked out and loaded fast every time!

Steven F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremiah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April R. 
Clasificación:
3.0

Engine light on whole time of rental. 2nd day change oil light on, add oil Light and right rear outside tire blew out with total tread loss. Before turn in time and filling with gas noticed left rear outside tire with crack and splitting. Over 170,000 Miles!

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Service great as always in shawnee!

Robert M. 
Clasificación:
5.0

Everything was great

twana f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene H. 
Clasificación:
2.0

The lady at American Self Storage who made the reservation was amazing , but the service at the center was poor and understaffed

Scotty W. 
Clasificación:
4.0

There was only one person working on that Saturday morning and it was busy.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan G.  |  Online Move In 
Clasificación:
1.0

actually check and maintain trailers. particularly not giving them a trailer with tires so bad that BOTH are unsafe, and obviously had been for quite some time. i will never use your company again because of such negligent behavior. when the metal threads in a tire are showing and chunks of rubber gone, it is well past being safe.

Dana C. 
Clasificación:
5.0

I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can't figure out I canceled my storage unit and never moved in.

Adam B.  |  Online Move In 
Clasificación:
5.0

U-Haul of Shawnee informed me that a possible drop-off fee may be imposed if the drop off location did not match the contract information. I showed the internet contract copy; as well as, the Grissom U-Haul copy. Shawnee U-Haul stated that the Grissom U-Haul should have made the necessary corrections to their portion of the contact. I will not rent in future if this occurs again.

BARRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix L. 
Clasificación:
5.0

El cliente no dejó un comentario.

connie g.  |  First Impressions 
Clasificación:
5.0

Customer service was great. The lady that helped me needs a raise! She is very curteous, strives to meet all your needs and very professional at Shawnee, OK U-haul!!!!

Sherrie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

Great parking, Facilities were excellent. Drop off was easy and quickly accomplished.

SHALMIR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

The lady that rented the truck to me was very rude! She grabbed my id out of my hand and was extremely hateful! I wish I would've caught her name. First she told me no trucks were available then another store made me a reservation online and there was suddenly one available. She was terrible she definitely shouldn't work in the public!

Hayley L. 
Clasificación:
5.0

Staff very friendly and helpful

Norman P. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M.  |  First Impressions 
Clasificación:
5.0

The receptionist was very pleasant and very helpful

jackie K.  |  First Impressions 
Clasificación:
5.0

Great people

randy w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

I am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!

crystal r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
4.0

Better job at checking equipment. Both tire straps were non-functional on the car hauler, apparently having been torn by the previousrenter. Luckily I had the ability to circumvent this using a tow strap I carry, otherwise my trip to a big car show would been ruined.

Joe M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BELINDA B. 
Clasificación:
5.0

Uriah was awesome!!

Kraig W. 
Clasificación:
5.0

Cassie was so helpful and a real pleasure to work with. She is an excellent ambassador for your business.

Vicki C. 
Clasificación:
5.0

they did a great job in helping us with our request

Marvin K. 
Clasificación:
5.0

Thanks again totally awesome people and place GOD BLESS

perry r.  |  Overall Experience 
Clasificación:
5.0

The truck was clean but when we got the truck the check engine light was on and the oil light. Had to add oil before we could drive it

Kristy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brett J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel C. 
Clasificación:
5.0

Your agent, Uriah, was very helpful.

Olan A. 
Clasificación:
5.0

Uriah was amiable, efficient, and very helpful.

Olan A. 
Clasificación:
5.0

The lady that we returned it to was rude. She just took the keys and walked off as I was still talking to her.

NOMA N. 
Clasificación:
3.0

Wouldn't accept or examine my temporary OK CDL license. This was a legal state document, and the clerk forced me to find a third party. No effort was made to look into the situation.

john M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
5.0

Excellent service, great manager and employee!

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  First Impressions 
Clasificación:
4.0

Need more people.

Joseph D. 
Clasificación:
4.0

Was alright

Luke J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie B.  |  Overall Experience 
Clasificación:
2.0

The cabin of the truck had litter in it. The rear backup light was out on the truck. The rep almost made it seem as if we were intruding on her. She wasn't friendly.

Rusty D. 
Clasificación:
5.0

Very friendly staff and knowledgeable in getting me into the right vehicle for my needs

Robert M. 
Clasificación:
5.0

Do I get a refund from when I moved out until next month is due. That would be fair.

euleta h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley F. 
Clasificación:
5.0

The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It's a hard job and she excelled at it.

veronica h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne M.  |  Online Move In 
Clasificación:
5.0

They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend

anna a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shelby g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janet b.  |  First Impressions 
Clasificación:
1.0

Hate to deal with rude people. No need for it. Very unhelpful.

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

When we called this location, the automated phone system said they were closed, however they were actually open, in accordance with they're posted hours.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan J. 
Clasificación:
4.0

The online tuck pickup and return doesn't work all the time it is an app but it's inconvenient for when you need it

Magen W. 
Clasificación:
5.0

Excellent experience

Frank W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber J. 
Clasificación:
5.0

Staff was Super nice Best customer service Ever!!!! I just want to thanks ladys for listening and help me figure out my plan on last minute move and I really appreciate it.

Teaura A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
3.0

Great service! The only thing I could recommend is a discount for early returns!

Lorretta S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laynie S. 
Clasificación:
5.0

Personnel rude

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Romona M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Roy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin w.  |  Overall Experience 
Clasificación:
5.0

The staff is always friendly and ready to help. They know me by name and that makes you feel personal. They are quick and make getting a trailer fast and easy for me.

Steven F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barnabas B.  |  Overall Experience 
Clasificación:
2.0

Rude sales associate

Nicholas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Welton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin S. 
Clasificación:
5.0

The Lady that checked me in was friendly and checked me in quick which was much appreciated after moving all morning. ¡Gracias!

ERIC S. 
Clasificación:
5.0

Garage doors to the access bay didn’t close behind me after entering.

NOLA W.  |  Overall Experience 
Clasificación:
5.0

The service have always been great, great all around service. Thank you no complaint

Anita J. 
Clasificación:
5.0

Becky was very informative and making sure she covered everything and got me in and on the road to my move in a great time. Thank you for all you saved me and for being so friendly

Casey K. 
Clasificación:
1.0

Got charged for Appliance dolly, they only had a Utility dolly available. Keep more equipment in stock for customers to rent. Allow trucks to be returned at different locations. Provide an actual Key drop box that looks like the image it gives you when trying to return keys. They only "key drop off" there was a small slot in a door that was not marked. overall poor experience.

Koltin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sallie S.  |  Overall Experience 
Clasificación:
5.0

My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.

timothy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Wait time for phone calls is too long.

James H. 
Clasificación:
5.0

Outstanding people best customer service and overall terrific experience

laura k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rannie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney G. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles W. 
Clasificación:
5.0

Awesome experience.

Debra A. 
Clasificación:
5.0

Dianna is excellent! She and the manager at the Kickapoo store have gone above and beyond what is expected, especially in the times of a global pandemic! Fantastic!

Amy J. 
Clasificación:
5.0

This facility is very well run.Diana and her staff are always willing to help whenever I needed it.

pat p.  |  Overall Experience 
Clasificación:
5.0

Smooth effficient pickup, and even smoother return. Great customer service!

Thomas O. 
Clasificación:
5.0

Great facility and excellent service. The lady running the place was super helpful and quickly got my trailer hooked up and disconnected on my return.

Kevin W. 
Clasificación:
5.0

Top notch customer service

David I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Friendly staff and well maintained facilities

Richard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
5.0

Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.

Jamie S.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.

april e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irving C.  |  Overall Experience 
Clasificación:
5.0

The ladies there are very helpful and friendly. Made the whole process easy

Stephen H.  |  First Impressions 
Clasificación:
5.0

Wonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!

Barry P.  |  Overall Experience 
Clasificación:
1.0

Very unsecure entry rude to me when I explained why I was moving out before even moving in.

Tesa E.  |  Overall Experience 
Clasificación:
2.0

Very heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that

Tesa E.  |  First Impressions 
Clasificación:
5.0

I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.

JOYCE T.  |  First Impressions 
Clasificación:
5.0

I. Will definitely be back in the future

Matthew P.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable and friendly.

WESLEY C.  |  First Impressions 
Clasificación:
5.0

very helpful

david b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer S.  |  First Impressions 
Clasificación:
5.0

Helpful and friendly staff at this location.

Richard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

larry t.  |  Overall Experience 
Clasificación:
5.0

Friendly staff clean store nice experience will come back.

jerry d.  |  First Impressions 
Clasificación:
5.0

The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!

Christina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn c.  |  First Impressions 
Clasificación:
4.0

I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.

Anna S.  |  Online Move In 
Clasificación:
5.0

Loved the carts that were available for use.

chad b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

erica p.  |  Overall Experience 
Clasificación:
5.0

The best customer service I’ve seen in a long time.

doug m.  |  Overall Experience 
Clasificación:
3.0

I'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!

Paige M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H.  |  First Impressions 
Clasificación:
5.0

everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.

Marvin K.  |  First Impressions 
Clasificación:
5.0

She found us a unit near the entrance, and was very helpful.

Kenneth W.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.

dashai B.  |  First Impressions 
Clasificación:
5.0

out of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.

bobby c.  |  Overall Experience 
Clasificación:
5.0

Very nice employees and very helpful

lori a.  |  First Impressions 
Clasificación:
5.0

could not go any better the lady went out of her way to help me 5 stars all the way

bobby c.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful, and professional staff. A very pleasing experience.

David M.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and very nice I would use U-Haul in the future thank you

Linda B.  |  First Impressions 
Clasificación:
5.0

GM was very nice and plaesant!! Storage units very clean!!

LaWanda E.  |  First Impressions 
Clasificación:
5.0

Great staff! Helpful and accommodating.

Steven E.  |  Overall Experience 
Clasificación:
5.0

Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home

Sarah M.  |  First Impressions 
Clasificación:
5.0

Fast and efficient. Even the new trainee was helpful and super friendly.

Christina G.  |  First Impressions 
Clasificación:
5.0

These people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'

Steven E.  |  First Impressions 
Clasificación:
3.0

Staff was helpful, however the card wouldn't activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!

brianna c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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