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lisa wasdin | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Shawnee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation was simple people were friendly great facilities
Jason GrastyOkay first of all I love you all I never had a complaint with them ever and I'm 50 years old and I've been using them forever, but after getting a U-Haul from Independence Missouri which was great the customer service, I drive 5 and 1/2 6 hours to Oklahoma I make it here around 4:30 a.m. I go to regular to U-Haul about 5:00 in the morning I park the U-Haul and the trailer. The morning person came in with four cats so she must not have a man and I asked her for her assistance with trying to get my truck from the trailer hitch and she tells me it's simple just pull down the thing and lift it up I'm like okay what thing she proceeds to keep walking to check the door on the storage building I'm like ma'am she ignores me I'm like OMG I just drove all this time I'm cold I don't know anyone here except my apartment manager but she was rude very rude I know she may not have been on the clock at the time but customer service is still everything. Anyway the night staff when I drop my truck off was excellent the lady that helped me both of them were great they even help me with Mexican food restaurants I love those too thank you for being so helpful with my return.
SummeRayne RodriguesThe lady who helped me was exceptional. Very helpful, hard worker, and good attitude.
Kevin WilkinsI did see a roach when I walked in the other night. However, with everyone being in random things I do understand how that can happen. Other than that, everything has been wonderful! I’ve really appreciated how nice and helpful the staff has been. I would definitely recommend others to use this storage facility.
ReAnna mccree | First ImpressionsThe trailer wire installer was very familiar with my Equinox and it took him no time to install the trailer wiring connection. Thank you Sir, for your knowledge and excellent service. Rev. RB Brown
Robert B BrownExcellent service
Robert BattThis location was great. The people there were nice and friendly. My biggest issue was with the truck itself. It was very sluggish even when totally empty. Being a Ford, it just solidified my desire to never buy anything made by Ford. In addition, it had been smoked in so I had to breath somebody else's cancer for hours. Also, in Memphis, they marked the gas amount at 1/4 of a tank. This is not trued since it was practically on empty. But, I still left it on 1/4 when I turned it in due to an extremely bad experience with another uhaul dealer a few years ago. Let me know if you want to know more about that.
Russell PeeplesEverything was OK except it did not really work for my needs. I need to be able to access it more than two hours at a time. So it really wasn’t a fit for me, but the staff was really helpful and friendly.
gregory sadler | Overall Experiencemake sure the verbal final quote of the bill matches the receipt sent to my email.
olumoroti abiolaEverything went well for us at this U-haul facility. One thing I’d like to mention is we were completely moved out of our unit before the 7 PM closing time on 2/23/24. Hopefully we’ll be refunded for our March rent payment. Thank you.
leslie holman | Overall ExperienceCassie (sp?) did a great job helping me while putting her lunch on hold. Very impressed!
Tim Barrick👍
gary davis | Overall ExperienceWhen I rented truck, I paid for estimated mileage. When I returned truck I had used truck 1 mile over what I had paid for and they charged me for the extra mile -$.98 . I know that when I left facility I traveled maybe 200 yrs and it flipped to next mile. When I returned I dont know when it changed to next mile. My opinion is if mileage is within 1 mile range, should not be charged.
Steve SimonsI marked no on the cleanliness of the equipment because the truck had clearly been smoked in and heavily. We are not smokers and being in the truck was an unpleasant experience. This was our only truck option and we had a task that needed to be accomplished that day. There was a sticker on the truck that said "No Smoking" but that had been violated. There were cigarette burns in the drivers seat. Everything else was fine and we were able to get our job done. We don't care if others smoke, but we weren't expecting to drive in something with such a heavy odor. We both left with headaches and it was honestly, hard to breathe. Staff was friendly. Facilities/office clean.
Tiffany Nagel MonroeOnly problem is the u haul truck needs better maintenance done on it because the steering wheel is not straight and at 50 mph has a bad shimmey besides that it was a good clean one and the young lady was very nice and I will recommend you to anyone who needs to rent a truck from your facility
Stephen KingThe truck I reserved was not there so I got stuck with a smaller one, so instead of one and done I had to make several trips and pay more for mileage when I returned it. I called to see if I could extend my rental, but they had double booked the “reservation” for the truck that I had.
Candice JonesThe truck was damaged and had a sister tire on it. However, the truck was stolen a few weeks before they rented it out.
Deborah FillioeVehicle was turned in stolen when in fact i was sick and vehicle was late. Staff very unprofessional
Sherri ShockThe lady today on Jan. 28th was super friendly and had good service but the other lady I rented the uhaul from on Jan 27th in the morning around 9 was super rude and made me feel uncomfortable and I couldn't wait to get out of there. But I'm at least glad I please t customer service lady today!
kristen davisVery helpful
tricia millard | First ImpressionsEverything was great they were quick and friendly and very helpful Thank You so much 😊
Judy SmithVery friendly and helpful in spite of a very cold and snowy day
Rudy SandovalGive me an opportunity to work for the company so I could have the ability to provide for my family as well as show what I can bring to the company. contact Fabian Hernandez at 4059982325
Fabian HernandezThe staff was amazing very customer service friendly!
WANDA RADFORD | Overall ExperienceExcellent service.
robert tipton | Overall ExperienceExcellent service!!!
Jerry Musevery good service she even upgraded me since the motorcycle hauler (trailer) was being used , very friendly helpers outside.
Steven RyanNo improvements necessary from my perspective, all went well.
Robert BlochowiakI believe that everyone that I dealt with did everything that needed to be done and all were very nice.
Joe PotterThe interaction with the morning employee who reserved our 26-foot truck was painful, while the store manager employee who handed us the keys a week later was very helpful and courteous. The truck had a flat tire and had issues when making right turns. We also rented a clean and functional 20-foot truck and the staff at that time were great. With all of our closing date extensions, need for moving help, and other headaches that happened during our move, everyone we talked with at 1-800-GO-UHAUL was exceptionally nice and professional. A few calls that had to be transferred to the regional office were hit and miss, with some dropped calls and some operators that should not be in customer service.
Philip FarmerHave the truck I reserved. I reserved a 26’ foot truck and they didn’t have it. On top of that I tried to get a 20’ truck but they wouldn’t help me out with the mileage situation since it had to go back to the original store even though they didn’t have the one I reserved. Then the first 15’ one they gave me had flat tires and the second one smelled like weed and had a check engine light but I used it anyways because I was tired of dealing with it and needed to move asap so my experience wasn’t good this time.
Tayler ThrowerNothing
Arely VeraNa
Andrew JanwayEverything was great!
Douglas OgleVictor went out of his way to make sure that everything was top-notch. He deserves a raise for how he treats customers..
joe atchleyThe trailer had not been swept, but I told the manager not to worry about it. It was not bad and I easily cleaned before using it. It was easier for me to do than wait for her to have to go get the broom and clean it. I was very happy with the service and the encounter went very well in my opinion.
Michael ButcherCustomer service person was very helpful and pleasant
Rex HaughThis facility appears to be short staffed. This facility has a history of staff being impolite from management to associates. If there were other non-haul rental places in Shawnee I would refer others there. This facility lacks polite, customer centered staff. They do not greet you upon entering. They do not actively seek to be helpful or instructive. Associates should advise customers on fuel level and NOT automatically add liability insurance to the cost. These issues continue and remain unresolved. This is such a new facility and I supported it when I was on the City Commission. I regret that action each time I go to rent a vehicle.
Lesa ShawTook me about 5 minutes to check in the trailer. Very helpful and thorough.
Robert ClarkThe lady who signed us up was great. She was quick to help us and very polite and professional.
David Steward | First ImpressionsExcellent service
Stan AsenterVery helpful
Steven r Jackson | Overall ExperienceThe entire team at the Shawnee Harrison location are friendly, helpful and courteous. The location is clean and well maintained. It was a pleasure renting from this location. Thanks to everyone!
Alan Atkinsnothing
Jim WhitefieldThe lady at the desk was very rude. Didn’t say hey what ya need lol nothing and acted like I was putting her out even being there,she was on her cell phone when I came in. I asked if I could switch to a bigger truck and she simply just says no,and when I get mad she decides to say someone already rented out her last 15’ truck but didn’t even try to offer the next size up. Just an unpleasant experience
Veronica BelvinThey reserved a truck under my phone number without my knowledge. Called them to notify the company. Still not corrected. Still getting updates from another person's truck
van truoDiana was especially helpful!
ronda santacruz | Overall ExperienceAssistant mgr was Great
Randall RogersRainy Saturday morning. Understaffed, long waiting time. I wasn’t sure what the procedure was, but eventually we got it figured out.
Matthew SewardFriendly customer service.
Everett MaylenEasy drop off online
jeffrey BabekFriendly staff both checking out and returning unit. The app failed to work properly but the staff addressed the issue professionally.
Jon LarshThe lady was rude and knows nothing about just being kind !! 9am and she was in a horrible mood, seriously… how are you in a bad mood the second you get to work !! SMH …. The jh was a piece of junk and did NOT seem safe at all, the front end shakes like crazy !!!
patrick smithI like it because it is clean ,And also it is convenient for me to get to from my house. And I like it because of the climate control that they have also , And it is reasonable in prices also.
SHANELL STEWARD | First ImpressionsI was charged an extra day for the truck and trailer which is not correct
Stephen SadlerHad to wait on driver to bring back keys so I could take the truck. End up going past my scheduled pick up time
Braunya LewisIt was confusing to me to change our drop off site, but a couple of phone calls fixed it.
Susan AchterbergN/A
Valerie BridgewaterThe gentleman I returned the truck to was very polite and took the time to inform me of any additional charges and what they were for. He also listened to me about my experience picking it up and assured me that everything was fine and not to worry
AMANDA LANGSTONThe lady who rented the trailer has NO customer service skills. She seemed stressed and not patient with me or other customers. The person who helped me when I returned the trailer was the exact opposite. Very helpful, patient and customer friendly. He is the reason that I would recommend this rental location.
Clint ParkerRented a trailer from this facility today (reservation # 15190897) The supposed manager at the front desk was extremely rude to me. Customer service is not her forte. She began by asking for my ID. When I tried to hand it to her she scoffed at me and pointed at the desk for me to set my ID down. Didn’t think much of this. After a few more rude remarks and whatnot, she hooked up the trailer. When she was finished there was no thank you, goodbye, nothing. Just straight back to her desk. Upon checking the trailer, I noticed that the sliding door on the back wouldn’t open up all the way. I went back inside to address this with her. When I brought the issue to her attention, she stated “Well the only thing I can even do is give you another one!” I said “That’s fine!” Without missing a beat, she snapped back and said “Yeah, it’s fine for you! You don’t have to do any of the work!” And stormed off outside. I don’t know what this lady’s deal is, but after reading all of the other bad reviews about her, it’s a miracle she has a job. I can’t even begin to imagine how she ended up in customer service. Upon returning the trailer, the gentleman outside was extremely helpful! He inquired about my experience, asked about problems, etc… In my opinion, he should be the one behind the desk. He was the only good part of my experience.
Austin RoofU-haul should be very proud to have Diana as a member of their team. She’s an asset to your company. She is very knowledgeable in her job, and works very hard to make sure everything is ran smoothly.
robbie green | Overall ExperienceDiana and her team are superb in every way. Service and care to details was off the charts.
Ernest Graham | Overall ExperienceGreat customer service but I still haven't received an invoice statement as to know what I was billed and it charged.
pamela smith | First ImpressionsSMOOTH!
scott herrmann | First ImpressionsThis facility and staff has been assisting us for two months with packing supplies, storage, and moving vehicles. We are very grateful for all of their assistance during this time of transition for our family affected by the Tornado.
april elliot | Overall ExperienceIt was clean but there is a BAD problem with roaches.
Kellie Young | First ImpressionsThe staff at this facility was wonderful. I feel like I was a constant problem while trying to move in but they kept making me feel appreciated and helped without complaint.
Mitchell Kelough | Overall Experiencethe system was down so i couldn’t get a card and my pin is apparently already linked to another unit so every time i type it in it says my name is something else and my alarm on my unit still goes off.
Cheyenne Hill | First ImpressionsPrices could be a little lower.
shirley doyle | First ImpressionsIf there were 5 more stars to give, without hesitation I would rate this place an outstanding 10 stars!!!! Like with every move, something is going to go wrong. Well it went all wrong for me. The staff at this facility went above & beyond to help me turn my wrong into right. I couldn't say enough good & positive things about the manager & her staff. Extremely safe, convenient & very well cleaned. I appreciate everything y'all did & I will be coming back.
sammie williams | Overall ExperienceEven though I came in there on Easter Sunday the lady was professional and courteous
Raymond Schachner | First ImpressionsVery friendly staff and helpful as well!
David Hagans | First ImpressionsWill definitely use again, if I need storage
Cathy Smith | Overall ExperienceFor some reason it has my name is Melissa that’s not my name my name is Meagan
Melissa grove | First ImpressionsThank you for being so kind to me!
Brian Peck | Overall ExperienceVery nice and friendly
mary perez | First ImpressionsIt was perfect 👍🏻
NORMA CROWSON | First ImpressionsWonderful staff and the one lady running the front desk is an absolute trooper. Amazing customer service and multi tasking even while dealing with difficult customers..
SHELBY MANDRELL | First ImpressionsI always felt very safe and as though my things were completely secure. A great experience!
angela rowland | Overall ExperienceI had gone in to reserve storage units and on move in day there was not a reservation. The girl that helped me rent a truck and get the storage units was flustered, not very friendly or helpful. She didn’t give me the basic info needed to get into the units etc. very frustrating! Other than that, everything else was very nice.
deborah george | First ImpressionsWhen u ask questions they treat u like you’re stupid! They’re very rude, definitely don’t have very good customer service skills or people skills!
Barbara Sloan | Overall ExperienceThis is a lovely facility. Clean, well maintained and well monitored.
Debbie Hewitt | First ImpressionsStaff have kids there and they are distracted from doing their jobs by the kids. Stopped to talk to each other about some sort of drama not pertaining to me moving in.
johnnie mccracken | First ImpressionsThanks 😊
larry slover | Overall ExperienceMy first drive in storage facility and I love it!
SHIRLEY TEAGUE | First ImpressionsClimbing unit fees are unpleasant. My unit went up 2x during the year I had it, $5.00 each time for a total of $10.00, and it was a small unit. Nevertheless, I am glad it was available. You do provide needed services. Thank you for being there. I think Diana is an excellent manager.
Linda Painter | Overall ExperienceAppreciate manager Diana friendliness and assistance
Linda Gercken | Overall ExperienceNice staff. Easy access. Clean
david schrupp | Overall ExperienceYou have a great system. Thanks
Preston Fry | Overall ExperienceIn the future I will definitely use a climate controlled U-Haul storage facility again
Gable Dyer | Overall ExperienceLove it
cody brown | First ImpressionsStaff very informative, friendly, professional. I would recommend this facility .
CHRISTINA SLEDGE | Overall ExperienceOnly issue I had was getting into my storage after hours it would deny my access but I'll answer that I had a great experience with this facility I would highly recommend for anybody.
jimmy/linda mills1407/martin1746 | Overall ExperienceThanks for the help moving to our new home!
BRADY MASSEY | Overall ExperienceIt was a great experience!!!
Heather McSmith | First ImpressionsWorked with us on getting the truck for another day and didn’t act like it was a big problem.
Angela Cason | First ImpressionsThe lady at the office was very nice and explain things to us very well
jody dulin | First ImpressionsThe ladies there are always nice friendly and beyond helpful. I will always be grateful to the ladies here and will suggest this location to anyone who needs their services.
CECILIA WRIGHT | Overall ExperienceGreat experience
shawn carter | First ImpressionsWe needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!
david yount | Overall ExperienceBest place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!
joann ellis | Overall ExperienceIt's real inconvenient to have to pay so high late fees. Understandable fees. But so expensive no. And also. Your rental fees a very misleading. You advertise 4 hour rental fees when there is none available. You also don't let people know that in addition to the "$19.00 rental vans or 10' trucks are also a fee up ,/*$ .89 per gal and only can go 40 Miles or over. Need to fix misleading information. Need to fix your late fee and stop robbing people.
jeanie malone | Overall ExperienceBeen using this storage site for almost 5 years. Always been great.
joshua french | Overall ExperienceFantastic as storage needs go.
Anthony Harwell | Overall ExperienceI really appreciated the service Kathy gave to me. She was very helpful and friendly.
janice hinesley | First ImpressionsEasy. Great staff. Thanks for the service!
james vernon | Overall ExperienceSuper nice people ,always have a smile on her face !!
Matthew Longest | Overall ExperienceExcellent I never been a very secure storage.
LAWANA JOHNSON | First ImpressionsI liked the fact that someone was always there to help you!
barbara chesser | Overall ExperienceGood people great service
Charlotte Norbury | Overall ExperienceThe manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.
george afentul | Overall ExperienceI enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.
Robin Cain | Overall ExperienceFantastic team. Diana is very competent.
john craigin | Overall ExperienceI had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.
donna dickey | Overall ExperienceIts a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.
Luke Jones | Overall ExperienceManager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.
DARREN UNDERWOOD | Overall ExperienceStaff seemed very overworked and at times could be a little ‘short’ but overall we’re helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.
renah coffman | Overall ExperienceHad to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.
keith seebeck | First ImpressionsDiana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!
Susan Cobb | First ImpressionsThe ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.
danielle grabin | Overall ExperienceYou need to have more people working in there. We have to wait in line to be helped.
claudia hale | Overall Experiencebest place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.
Marvin Kitchell | Overall ExperienceSecurity is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!
JOYCE THOMPSON | Overall ExperienceCould get more updated computer equipment. Took them forever. Not good when on a schedule
Carol Cox | First ImpressionsThe app works great. Thanks
Preston Fry | Overall ExperienceStaff was extremely helpful and was able to get me into the storage unit that would fit my need.
matthew nealy | First ImpressionsThe Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.
VERONICA CATRON | Overall ExperienceEverything was great
twana ford | Overall ExperienceI never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.
Adam Benjamin | Online Move InThe receptionist was very pleasant and very helpful
jackie Kieffer | First ImpressionsGreat people
randy west | First ImpressionsI am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!
crystal rose | First ImpressionsThanks again totally awesome people and place GOD BLESS
perry rochester | Overall ExperienceDo I get a refund from when I moved out until next month is due. That would be fair.
euleta hunt | Overall ExperienceThe lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.
veronica harmon | First ImpressionsThey helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend
anna allen | Overall ExperienceExcellent experience
amber mcguire | Online Move InGarage doors to the access bay didn’t close behind me after entering.
NOLA WAGNER | Overall ExperienceMy only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.
timothy huff | Overall ExperienceOutstanding people best customer service and overall terrific experience
laura king | Overall ExperienceThis facility is very well run.Diana and her staff are always willing to help whenever I needed it.
pat pertile | Overall ExperienceFriendly staff and well maintained facilities
Richard Mckey | Overall ExperienceHad a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.
Jamie Smith | First ImpressionsThe staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.
april elliot | Overall ExperienceThe ladies there are very helpful and friendly. Made the whole process easy
Stephen Head | First ImpressionsWonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!
Barry Powell | Overall ExperienceVery unsecure entry rude to me when I explained why I was moving out before even moving in.
Tesa Emery | Overall ExperienceVery heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that
Tesa Emery | First ImpressionsI really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.
JOYCE THOMPSON | First ImpressionsI. Will definitely be back in the future
Matthew Patrick | Overall ExperienceStaff was knowledgeable and friendly.
WESLEY COFFEY | First Impressionsvery helpful
david battese | Overall ExperienceHelpful and friendly staff at this location.
Richard Mckey | First ImpressionsFriendly staff clean store nice experience will come back.
jerry donaldson | First ImpressionsThe people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!
Christina Lange | First ImpressionsI accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.
Anna Schilling | Online Move InLoved the carts that were available for use.
chad barnard | First ImpressionsThe best customer service I’ve seen in a long time.
doug morrill | Overall ExperienceI'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!
Paige Montgomery | First Impressionseveryone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.
Marvin Kitchell | First ImpressionsShe found us a unit near the entrance, and was very helpful.
Kenneth Whitmore | First ImpressionsThe young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.
dashai Brown | First Impressionsout of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.
bobby cain | Overall ExperienceVery nice employees and very helpful
lori amos | First Impressionscould not go any better the lady went out of her way to help me 5 stars all the way
bobby cain | First ImpressionsVery friendly, helpful, and professional staff. A very pleasing experience.
David McDowell | Overall ExperienceEveryone was very helpful and very nice I would use U-Haul in the future thank you
Linda Bell | First ImpressionsGM was very nice and plaesant!! Storage units very clean!!
LaWanda Edwards | First ImpressionsGreat staff! Helpful and accommodating.
Steven Earley | Overall ExperienceStaff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home
Sarah Mackie | First ImpressionsFast and efficient. Even the new trainee was helpful and super friendly.
Christina Grant | First ImpressionsThese people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'
Steven Earley | First ImpressionsStaff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!
brianna clay | First Impressions