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Julie e | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Shawnee
Testimonials From Recent Customers
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I love the staff and how they accommodate us especially the Shawnee location we was moving from okc and it’s a lot and they made it easy to make the transition better.
krystal r | First ImpressionsThank Diana for the professional service
Christopher HI feel my stuff would be safe in your storage I like the indoor shorts cuz it's cool inconvenient for me to get in and out thank you very much I will tell him other people about U-Haul storage area thank you it not poor I touch the wrong star button sorry you all are great
MARY R | First Impressionsit was fine
JOHN BThe first person who I talked to reserving the trailer was very very helpful! And nice when I arrived to pick up the trailer the lady who was behind the desk was rude and seemed impatient mind you it's 10 am I just wanted to get in and get out I told her in advance never did this before hooked trailer or rented from uhaul was not helpful asked me if i had a ball and hitch i said i dont think so guy walks outside says something to her quietly and in her ear she went and grabbed a ball and said its the cheapest they had and should work keep in kind i never asked for a cheap option granted i had no issues using trailer but still assumed i wanted the cheapest and did not give me any form assurance or ask me if I was interested in any other products the gentlemen with her was slightly rude but seemed like his mind was somewhere else I asked him to show me a couple things during the loading process he didn't he just ignored what I asked and ignored when I asked for any tips if he had any ultimately my first time being at uhaul was bad she never told me where to drop off trailer I parked under a canopy because it says "return equipment here" well she saw and kept pointing and using hand motions to move out but I was boxed in under the canopy so thankfully the nice lady behind me pulled out so I can back out I go ahead and park and look at instructions to remove trailer and she comes out of nowhere and told me I was supposed to put it back where I found it my wife was with me and did not appreciate how she was talking to me and I told her about the encounter this morning with her attitude so she started unloading the trailer where I had parked some girl started yelling a message to her so she immediately just said here its dropped just check out and go we felt completely embarrassed and insulted didn't know if we were supposed to use the app or go inside and do any paperwork or anything I asked her if she was supposed to inspect it and she said yes she does but she left so I felt uninsured because I'm a new customer going through regulations and standards without any help I just left after standing there for 5 minutes and got on the app and figured out myself I'm supposed to check in that way ultimately my first time using uhaul was very frustrating Disappointing not helpful and embarrassing with my children in my truck watching all this happen I will not recommend uhaul because of this treatment nor use again the shawnee location is horrible in customer service and really makes you feel not at home
BRADLEY SReally good - friendly, caring Customer Service
Shirley TStaff is very nice friendly and informative.
DONNA C | Overall ExperienceThe manager was rude, she was hateful the her employee that was helping me. When I went to drop off the truck, I needed to keep one of the dolly's. The lady at the return center told me to go in and rerent it. When I went in, the manager was out smoking and stormed in the door, said "what do you want" hatefully, and when I told her what I needed to do, she said just tell her not to take it off the return. Then she stormed out the door toward the returned truck and yelled at that poor girl. I won't rent at this location ever again. The employees were okay, not very knowledgable, but okay.
Shelley NSame as pickup location, I’ll go somewhere else next time.
STACEY TI was able to make a last minute reservation to pick-up a trailer within an hour. Thank you for accommodating my needs on short notice
Thomas WI had my storage unit in the climate controlled area for right at 2 years. I did not see any evidence of mouse tracks when I cleared my unit out. I was so thankful that they keep it clean. I was very happy with the service I received during that 2 year time frame. I would highly recommend this facility.
DONNA d | Overall ExperienceGreat Location, Great Service!
Alan AGreat staff
Nathan B10 by 10 unit is measured from outside of door to outside of door but my things being stored fit
STUART G | First ImpressionsNothing it's awesome
michael fI rated the storage hours as not convenient only because the only time I was able to move anything was late but I managed to get it done. This facility is the only one I will ever use for my belongings. Diane, the manager, is awesome! I had some tough times in the 2 years I used U-Haul storage and she was more than willing to work with me and I am forever grateful for that, everything I worked so hard to rebuild was in that storage so losing it would have been devastating. It was always clean and super impressed that were NO bugs considering there were numerous storage units and sometimes they get brought in. Thank you so much Diane and staff for all you did!
Tabitha S | Overall ExperienceNo real suggestions
Stan SGen mgr can be sincere and laugh at the same time. She strives for excellence!
gerald rThank you. I am concerned about our furniture not being able to get through which was why we originally got the unit.
Shirley J | First ImpressionsGreat customer service!
Bobby LAll of the staff was friendly, courteous and explained everything in detail. I would recommend this place to anyone.
VICKIE T | First ImpressionsGood people working there need a raise
Bryan SExcellent Staff
Stephen MProvide new tires on auto transport trailers. One tire upon pickup had a nail in it so we had to get it exchanged, another was so old that we had a flat tire within a few miles of driving. So within a day of renting the trailer, we had to exchange two tires. Will never use U-haul again.
Imran GThe receptionist was cold-faced. She took a picture of my face without a word. I got a flat tire of the rented trailer during transportation. I am not sure if it was related to poor maintenance. The equipment was clean. I would still like to recommend this location to a friend based on the overall experiences for years.
Tim QThe owner was grumpy and hateful, gave no military discount or respect, while accepting the tax free card, thought she knew more about trailers than the customer who utilized this facility because of their need and requirements. The owner needs a day off... like seriously. WTF?
Joshua NThere was only one person at this location for pickup. She was very helpful and working as quickly as possible to assist us and the other people that came behind us. I was impressed by her effort and composure.
Michael MDrop off was handled efficiently and professionally. All employees were very friendly.
Jessica RWhy was I billed $214.00 when I was told it was supposed to be $170.00 ?
robbie sAlways great
Kathy S | Overall ExperienceSaid I didn't have a drop off location but when I was trying to think where it was she goes Anthony so the info was on my reservation. I filled everything out on line and she said I didn't but had all the info on the app
Travis HMade things quick easy for us thank you
Jan PLove it. Will definitely use it in the future
kyla t | Overall ExperienceWhen I returned the trailer the manager met me at the parking spot. She didn't look at me nor would she speak. I tried to talk to her but she gave me a "get out of my face" look so I just left. VERY unprofessional. I have rented here a lot and also rented storage, but the ladies working here now are certainly off-putting. I will find another location from now on.
Cindy RI was happy with my experience
Tanda JGreat service!
Jerry MBoth ladies at the office were very friendly and knowledgeable about equipment. The rental went fast and easy.
Robert SThe only negative issue was we managed loose our car keys
Coral DBest experience with U-Haul I have ever had.
jerome m | Overall ExperienceIssues with only one person at the counter, computer changing truck etc
javier tHoly Crap! What a mess. The first time we reserved a truck with these people they got the date wrong, so there was no truck for us when we arrived. The clerk at the Shawnee location was absolutely NO HELP. She did absolutely nothing to try to get us a truck, nor offer any suggestions. We called the main UHaul office and was able to get the problem resolved. Second time (May 25, 2024 AM same clerk), again no truck when we arrived. The clerk said our truck didn't come back from the previous rental so we weren't going to get one that day. Again, this clerk was NO HELP. Fortunately, we called the main UHaul office to get the problem resolved. THE SHAWNEE UHAUL LOCATION HAS ABSOLUTELY NO CUSTOMER SERVICE. I'm not sure if proper training would help this woman, maybe this isn't the job for her.
Billy BQuick and easy!!
kathy mBe a little more friendly to your customers. The lady there when I picked up the trailer was very rude and unfriendly.
Randy WNo comment
Zachary RThe demand for the climate-controlled units is high, so persistence is required, but it was worth the wait! The process was easy, the people are helpful and kind, and the facility is very clean. Absolutely recommend.
Eric D | First ImpressionsProfessional and timely team. Thank you for your support.
Troy SWas given a different trailer then what I signed for, wasn't told about a different cost. When I called about it there was no I'm sorry for the inconvenience or cost difference it was just that's what it is.
Larry GStaff was very friendly and helpful.
Suzanne P | Overall ExperienceI was very surprised that my one way move vehicle had over 100,000 miles. I thought there was a cutoff for vehicles used for one way moves. The brakes on this truck were seemed like they needed to be serviced.
John BThe lady we dealt with today, Diana N., was rude, condescending and, apparently, hates her job. We've rented several U-Haul trucks/trailers through the years and our experiences have always been professional and friendly. I reserved a 5' X 8' trailer on the website and my husband and I came in a little before the scheduled pick up time. We traveled 2.5 hours to pick it up because this location was the closest to where the trailer would be loaded. The gentleman ahead of us had the same trailer. When she was finished with him, she asked my husband what he was there to rent. He told her and she let out a loud exasperated sigh, then told him to give her his license. She told him how much it would be and I asked her a question as the website had said something different as to the length of time for that price. Online it showed 48 hrs. She told us it was for 24 hrs. I questioned that and she stopped what she was doing and said ITS $56 FOR 24 HOURS. She stated this by emphasizing each word slowly like I was too dumb to understand. Then she asked if we needed insurance. Again, I told her I selected insurance online. She stops again, looks at me and says, " You have to select insurance online (theres actually an option to opt out as well on the website) We give you the option to not take it. Do you want it or not?" By the end of this conversation, if we had other options for getting a trailer we really needed due to a time crunch, we would have left right then. I will NEVER rent another piece of equipment from this location again. I may not even rent from U-Haul again. There was absolutely no reason to speak to me in the manner she did. DO NOT RECOMMEND and I'd give ZERO stars if that were an option.
James SVery friendly thank you!!
Jason GClean, dry, very secure, conveniently located near me, friendly staff. Best experience in storage. Gracias.
scott h | Overall ExperienceI thought the drop off location was surely going to be better than the pickup location. But no, it was the same. Impersonal and rude staff. I hate uhaul now. Going to use another company from now on.
jonathan RManager Diana and staff are absolutely the best! Friendly, helpful and professional. Won't go anywhere else!
Suzan G¡Gracias!
richard cStorage area was exceptionally clean, bathrooms and office area were also incredibly clean. Bay areas were easy accessible and spotless. Randell the janitor was very helpful and kept all areas clean, Diana was very helpful in the rental process.
Randell B | First ImpressionsDiana did everything she could to help me even though I moved out of state. She was kind and kept my father and I informed. Best place for storage in my opinion.
Susan L | Overall ExperienceI only needed storage temporarily after my house was effected by a tornado but the staff was very helpful and accommodating.
teresa j | Overall ExperienceGreat accommodations and staff. Really like the drive in bays for when it's raining.
WENDY J | First ImpressionsEvery one in U-Haul was friendly and helpful when I didn’t understand or had an issue that were helpful and assisted me with it or explained to me.
KATHY W | Overall ExperienceBest uhsul store I've been in mgr especially and all employees knew what they were doing uhsul needs more like this store
DAVID L | First ImpressionsI have u haul 2 now and have never had any problems with them if any issues arise they were able to resolve it quickly for me. This time I forgot to put my lock on the unit so the put a lock on there that was kind of them to do
KATHY W | First ImpressionsI did see a roach when I walked in the other night. However, with everyone being in random things I do understand how that can happen. Other than that, everything has been wonderful! I've really appreciated how nice and helpful the staff has been. I would definitely recommend others to use this storage facility.
ReAnna m | First ImpressionsEverything was OK except it did not really work for my needs. I need to be able to access it more than two hours at a time. So it really wasn't a fit for me, but the staff was really helpful and friendly.
gregory s | Overall ExperienceEverything went well for us at this U-haul facility. One thing I'd like to mention is we were completely moved out of our unit before the 7 PM closing time on 2/23/24. Hopefully we'll be refunded for our March rent payment. Gracias.
leslie h | Overall Experience👍
gary d | Overall ExperienceVery helpful
tricia m | First ImpressionsThe staff was amazing very customer service friendly!
WANDA R | Overall ExperienceExcellent service.
robert t | Overall ExperienceThe lady who signed us up was great. She was quick to help us and very polite and professional.
David S | First ImpressionsVery helpful
Steven r | Overall ExperienceDiana was especially helpful!
ronda s | Overall ExperienceI like it because it is clean ,And also it is convenient for me to get to from my house. And I like it because of the climate control that they have also , And it is reasonable in prices also.
SHANELL S | First ImpressionsU-haul should be very proud to have Diana as a member of their team. She's an asset to your company. She is very knowledgeable in her job, and works very hard to make sure everything is ran smoothly.
robbie g | Overall ExperienceDiana and her team are superb in every way. Service and care to details was off the charts.
Ernest G | Overall ExperienceGreat customer service but I still haven't received an invoice statement as to know what I was billed and it charged.
pamela s | First ImpressionsSMOOTH!
scott h | First ImpressionsThis facility and staff has been assisting us for two months with packing supplies, storage, and moving vehicles. We are very grateful for all of their assistance during this time of transition for our family affected by the Tornado.
april e | Overall ExperienceIt was clean but there is a BAD problem with roaches.
Kellie Y | First ImpressionsThe staff at this facility was wonderful. I feel like I was a constant problem while trying to move in but they kept making me feel appreciated and helped without complaint.
Mitchell K | Overall Experiencethe system was down so i couldn’t get a card and my pin is apparently already linked to another unit so every time i type it in it says my name is something else and my alarm on my unit still goes off.
Cheyenne H | First ImpressionsPrices could be a little lower.
shirley d | First ImpressionsIf there were 5 more stars to give, without hesitation I would rate this place an outstanding 10 stars!!!! Like with every move, something is going to go wrong. Well it went all wrong for me. The staff at this facility went above & beyond to help me turn my wrong into right. I couldn't say enough good & positive things about the manager & her staff. Extremely safe, convenient & very well cleaned. I appreciate everything y'all did & I will be coming back.
sammie w | Overall ExperienceEven though I came in there on Easter Sunday the lady was professional and courteous
Raymond S | First ImpressionsVery friendly staff and helpful as well!
David H | First Impressions