Customer did not leave a comment.amy b. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Shawnee
Shawnee, OK 74804
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented a trailer from this facility today (reservation # 15190897) The supposed manager at the front desk was extremely rude to me. Customer service is not her forte. She began by asking for my ID. When I tried to hand it to her she scoffed at me and pointed at the desk for me to set my ID down. Didn't think much of this. After a few more rude remarks and whatnot, she hooked up the trailer. When she was finished there was no thank you, goodbye, nothing. Just straight back to her desk. Upon checking the trailer, I noticed that the sliding door on the back wouldn't open up all the way. I went back inside to address this with her. When I brought the issue to her attention, she stated â€œWell the only thing I can even do is give you another one!â€ I said â€œThat's fine!â€ Without missing a beat, she snapped back and said â€œYeah, it's fine for you! You don't have to do any of the work!â€ And stormed off outside. I don't know what this lady's deal is, but after reading all of the other bad reviews about her, it's a miracle she has a job. I can't even begin to imagine how she ended up in customer service. Upon returning the trailer, the gentleman outside was extremely helpful! He inquired about my experience, asked about problems, etcâ€¦ In my opinion, he should be the one behind the desk. He was the only good part of my experience.Austin R.
U-haul should be very proud to have Diana as a member of their team. She’s an asset to your company. She is very knowledgeable in her job, and works very hard to make sure everything is ran smoothly.robbie g. | Overall Experience
I first ordered 4 Uboxes Then I ordered 1 more- twice. Three separate orders, 6 total. What can you improve? Please find a way to consolidate orders such as mine!Jayne B.
Everything was good. That specific truck had a difficult time restarting after a breef stop. Almost like it was flooded. Just a heads up. Our experience was fine.dickie J.
Make sure customers can find an employee when coming to rent and return the truck. We waited in what felt like a store with no employees. Then when returning the unit couldn't find a person to speak to. They took the keys but didn't say we were done so we waited out side thinking someone would come out to check the truck out. Went back in to find a person to see if we needed to stick around for checking in of the truck. Asked a kid if he knew where the employees were. He went in and got someone for us. They said no your done. Could have said that when they took the keys.wommy W.
Employee was friendly and made sure everything was good to go on the rental return before I left.christopher B.
Customer did not leave a comment.Wisdom H.
The gentleman that was outside and helped us with unhooking the trailer was wonderful. The lady inside Casey was awful to deal with. My wife delt with her the day before as well and she is awful. She is one of the rudest people I have ever delt with. We won't ever use this location again.phillip W.
Customer did not leave a comment.Laci C. | Overall Experience
Wonderful management really helped in a bad emergency situation and couldn't have ever expected the greatness this team handled it with and treated meAriana S.
Diana and her team are superb in every way. Service and care to details was off the charts.Ernest G. | Overall Experience
Friendly. Helpful staff at this location! Will definitely use them again!alan A.
Customer did not leave a comment.Haroldlina R.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.DAVID J. | Overall Experience
Tell Diane she needs to have better customer service and when customer talk to her answer and stop being hateful and rude.Darla R.
Customer did not leave a comment.Melissa G. | First Impressions
Customer did not leave a comment.Tyann M. | Overall Experience
I really enjoyed the uhaul van. Very clean and comfortable and the service was very nice and friendly. Doing a great job guys.Keith Y.
Customer did not leave a comment.STELA G. | First Impressions
Rep was very professional depite having some technical difficulties and ensured I was well informed about the latest I was able to being back the trailer.christopher B.
Victor is very helpful. I was satisfied with his service.Tim Q.
Customer did not leave a comment.Robert H.
The attendant was awesome. Very informed and helpful in selecting just whatbi needed.Russell H.
Customer did not leave a comment.Gene V.
Customer did not leave a comment.Bobby K.
Customer did not leave a comment.Heath T.
Customer did not leave a comment.Kran H.
Customer did not leave a comment.Welton C.
Will not accept my visa meta all access credit/debit card as a major credit card for the rental off a truck. Costumer serv assured me an even confirmed at time of reservation it was acceptable, location would not accept at time off pickup. Would like to rent pickup using the card!?clarence C.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Ernest J.
The guy who helped me went above and beyond to help find a solution to my issue unlike the female manger. After speaking with her about my issue, she didn't even care to come over and explain the situation. She just walked by and acted like I didn't exist.Tim C.
The female employee who serves as the assistant manager or store manager was not friendly at all. Although I was able to get the equipment I needed to rent, the customer service was below average. It was still an hour to close on a Friday night but seemed like I was bothering her and when I mentioned that I also needed to purchase a receiver, it was just like well they are over there on the shelf just get what you need. Now the gentleman, Victor Castenada who assisted me with the actual trailer hookup and setup was awesome, he was eager and outgoing, very friendly and knowledgeable.Ben L.
This location was great to us! I wasn't so happy with the reservation department as they told me Shawnee was the closet rental and were moving from south side OKC to Edmond. The Shawnee location was great to us and I thank them for everything!Kevin B.
Customer did not leave a comment.Debra G.
Manager very rude, workers only there for a paycheck. This store needs to do better, I don't write reviews ever, but I took this time to let you guys know that this store is being ran very poorly and distasteful. Thank you guys and god bless, hope to see this store get better soon, very much needed!Byron T.
Great customer service but I still haven't received an invoice statement as to know what I was billed and it charged.pamela s. | First Impressions
The person that checked me in when I returned the vehicle was extra courteous and a pleasure doing business with him. He needs a raise!ralph C.
Customer did not leave a comment.carlton c. | First Impressions
SMOOTH!scott h. | First Impressions
Customer did not leave a comment.ronnie b. | Overall Experience
Customer did not leave a comment.Aida N.
Check in was quick and easy.David B.
Truck i reserved was not able to be used so they gave me a box truck that worked but used way more gas then the reg pick up truck and next time i will wait for the pick up truck to save on fuelKonnie A.
Customer did not leave a comment.HEATHER T.
Customer did not leave a comment.Aaron E.
Customer did not leave a comment.Sarah W.
Customer did not leave a comment.Dwight T.
Truck drove very bad could not drive over 40 mph and it pull hard to the right I will not ever rent anything from u- haul agin payed a 137 dollar for a dead trap of a truck and will be sure to tell ever one I know not to rent from there and I my line of work I talk to 100s of people a day Thank youRoy M.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.Pamela W. | Overall Experience
Customer did not leave a comment.elyssa t. | Overall Experience
Customer did not leave a comment.Cecil H.
Customer did not leave a comment.Oscar S.
I was impressed with Linda. She crawled under my trailblazer and hooked things up. Nicekory F.
Customer did not leave a comment.STEVE K.
I hope they replace the tire before a horrible accident happens.Elizabeth F.
We rent often for business use. The trailers usually have some damage to them, but not enough to effect their use. The gentleman who works there and usually helps us park our return is the best! I don't know his name, but I know he is a grandfather and he and my husband have evidently gotten to know each other we've been there enough. He is a great employee!Molly W.
Customer did not leave a comment.Shawnetta T.
Great service book your reservation online. Go in pickup your rental.Carolyn B.
Customer did not leave a comment.april e. | Overall Experience
This facility and staff has been assisting us for two months with packing supplies, storage, and moving vehicles. We are very grateful for all of their assistance during this time of transition for our family affected by the Tornado.april e. | Overall Experience
Of the 4 tires supposed to be at 65 psi, 1 was 45 psi and another was at 50 psi. Thankfully, from experience with Uhaul, I check before I use.Joe M.
Customer did not leave a comment.Kay W.
Customer did not leave a comment.Ramona G.
The truck ran horrible hard time starting it and the lack of communication is horrible again Diana the GM rude not informative we had never rented a truck and the app. Said it could be mobile pick up and we were excited to not have to go in and deal with your GM unfortunately we had to.Reva T.
Customer did not leave a comment.natasha m. | Overall Experience
The Staff is always friendly and helpful. The Store Manager works her tail end off. You have some of the hardest working staff at this location. They've really come through for the Shawnee residents after our April 19th Tornados! Can't say enough good things about them! Thank you kindly for your wonderful customer service and assistance.april E.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Carolyn B.
Customer did not leave a comment.Ernest G. | First Impressions
Great service and helpfulRONALD S.
Customer did not leave a comment.Samantha G.
Customer did not leave a comment.JOSEPH C.
My vehicle did say "oil change required" the entire trip. I almost went back in to ask the staff if I'm good to go... but I didn't bc I was in a hurry to load up and thought it might be a glitch, and it would go away. It was worrisome to see that my whole trip. Positive points: comfortable driver's seat, large capacity gas tank, and awesome review mirrors. Thank you!Grace G.
Customer did not leave a comment.jeff B.
Customer did not leave a comment.Konnie A.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.joanna C.
Customer did not leave a comment.april E.
Customer did not leave a comment.Elbert S.
Customer did not leave a comment.april E.
Customer did not leave a comment.Tim Q.
Customer did not leave a comment.Tim L.
Your customer service representatives were rude, harsh, abrupt and spoken in gruff manner. They sold us faulty equipment. The lighting harness did not work, and we drove away with a trailer that had no tail lights. No directional lights no running lights we drove nearly out of state before somebody told us in the middle of night, and we nearly got hit when I told them Coming back their excuse was â€œthis is what U-Haul gave us we've asked for better onesâ€ Which tells me they were aware that they were faulty switches and sold it to us anyway. I was refused a refund by the man who I returned the trailer to.Cecilia R.
It was clean but there is a BAD problem with roaches.Kellie Y. | First Impressions
Customer did not leave a comment.ALLISON H.
Customer did not leave a comment.Barry K. | Overall Experience
Customer did not leave a comment.april e. | First Impressions
Customer did not leave a comment.Jerrod H.
Staff was great. Truck was clean but no air conditioning, hot floor and 90+ degree heat made the experience miserable. Couldn't wait to turn it back in.KATHY C.
The staff at this facility was wonderful. I feel like I was a constant problem while trying to move in but they kept making me feel appreciated and helped without complaint.Mitchell K. | Overall Experience
Customer did not leave a comment.BERNARD PAUL M. | First Impressions
They made check in so easy and painless I was completely amazed. And their store is well stocked with all kinds of boxes and supplies. Very nice store in Shawnee Oklahoma.Alisa D.
This place was great. Went above and beyond to find a truck I could rent in the spur of the moment. Would definitely recommend them to all. Only issue I had was checking the truck back in upon return. The system didn't acknowledge it was returned and I had to call the toll free number to report it returned. Was on hold over 45 minutes waiting for a callback after doing online chat. When I finally got a calll back, the csr took care of the details to let the store know it was returned on time.Roni S.
They didn't have my small truck, so they gave me a van. It was really much better for my needs.ANNA L.
Customer did not leave a comment.Billy L.
Customer did not leave a comment.Mitchell K. | First Impressions
Customer did not leave a comment.Rob I.
Customer did not leave a comment.Wendi M.
Customer did not leave a comment.Gene V.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Douglas E.
the system was down so i couldn’t get a card and my pin is apparently already linked to another unit so every time i type it in it says my name is something else and my alarm on my unit still goes off.Cheyenne H. | First Impressions
Very friendlyAndrea J.
Rude people at the check in. Your guy at the check out was good though. But he didn't make up for the rude behavior at the beginning of the day. And they tried to say it was at half a tank when I took the truck, it wasn't. I reported it to the website when i checked in. But I did return it with over half a tankJoe M.
Nothing, service was great and drop off was easy. The receipt paperwork came via email shortly after I dropped off the trailer. The trailer functioned very well and helped me get a motorcycle from Paducah, Kentucky to Shawnee, Oklahoma without incident.Bret E.
Customer did not leave a comment.carl P.
Customer did not leave a comment.april E.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Edmond C.
Customer did not leave a comment.april e. | First Impressions
Customer did not leave a comment.CINDY L. | Overall Experience
The staff was very friendly and helpful. Overall, great experience. Thank you for assisting us with our mother's move from tornado clean up. We are very grateful. - the Elliott'sApril W.
Customer did not leave a comment.patricia f. | Overall Experience
Customer did not leave a comment.JOSHUA P. | Overall Experience
Customer did not leave a comment.Zarian D.
Customer did not leave a comment.dennis J.
Customer did not leave a comment.richard w. | Overall Experience
Customer did not leave a comment.justin C.
Great staff all very helpful and professionalJames S.
Customer did not leave a comment.gray d. | First Impressions
Honor your quotes and have much better customer serviceAnthony C.
Customer did not leave a comment.Russell R.
Customer did not leave a comment.Rebecca C.
Customer did not leave a comment.JADE O.
The lady at the front desk was amazing- Not only did she help me an hour before my appointment she hooked up the trailer for meCalvin S.
Customer did not leave a comment.Bob B.
Customer did not leave a comment.John A.
Prices could be a little lower.shirley d. | First Impressions
Customer did not leave a comment.Steven r J. | First Impressions
If there were 5 more stars to give, without hesitation I would rate this place an outstanding 10 stars!!!! Like with every move, something is going to go wrong. Well it went all wrong for me. The staff at this facility went above & beyond to help me turn my wrong into right. I couldn't say enough good & positive things about the manager & her staff. Extremely safe, convenient & very well cleaned. I appreciate everything y'all did & I will be coming back.sammie w. | Overall Experience
Customer did not leave a comment.robert d. | First Impressions
Even though I came in there on Easter Sunday the lady was professional and courteousRaymond S. | First Impressions
Very friendly staff and helpful as well!David H. | First Impressions
Will definitely use again, if I need storageCathy S. | Overall Experience
Customer did not leave a comment.Judy T. | First Impressions
For some reason it has my name is Melissa that’s not my name my name is MeaganMelissa g. | First Impressions
Customer did not leave a comment.toni h. | First Impressions
Customer did not leave a comment.daniel j. | First Impressions
Thank you for being so kind to me!Brian P. | Overall Experience
Very nice and friendlymary p. | First Impressions
It was perfect 👍🏻NORMA C. | First Impressions
Customer did not leave a comment.RICHARD M. | Overall Experience
Wonderful staff and the one lady running the front desk is an absolute trooper. Amazing customer service and multi tasking even while dealing with difficult customers..SHELBY M. | First Impressions
Customer did not leave a comment.Harman B. | Overall Experience
Customer did not leave a comment.james f. | Overall Experience
Customer did not leave a comment.Barbara H. | Overall Experience
I always felt very safe and as though my things were completely secure. A great experience!angela r. | Overall Experience
I had gone in to reserve storage units and on move in day there was not a reservation. The girl that helped me rent a truck and get the storage units was flustered, not very friendly or helpful. She didn’t give me the basic info needed to get into the units etc. very frustrating! Other than that, everything else was very nice.deborah g. | First Impressions
When u ask questions they treat u like you’re stupid! They’re very rude, definitely don’t have very good customer service skills or people skills!BARBARA S. | Overall Experience
Customer did not leave a comment.alycia r. | First Impressions
Customer did not leave a comment.Christina L. | Overall Experience
Customer did not leave a comment.gary d. | Overall Experience
Customer did not leave a comment.Alfred M. | Overall Experience
Customer did not leave a comment.Brett P. | Overall Experience
This is a lovely facility. Clean, well maintained and well monitored.Debbie H. | First Impressions
Staff have kids there and they are distracted from doing their jobs by the kids. Stopped to talk to each other about some sort of drama not pertaining to me moving in.johnnie m. | First Impressions
Customer did not leave a comment.Amy L. | Overall Experience
Customer did not leave a comment.gary d. | First Impressions
Customer did not leave a comment.Dustin H. | First Impressions
Customer did not leave a comment.Wynona C. | Overall Experience
Thanks 😊larry s. | Overall Experience
Customer did not leave a comment.Ida C. | Overall Experience
My first drive in storage facility and I love it!SHIRLEY T. | First Impressions
Climbing unit fees are unpleasant. My unit went up 2x during the year I had it, $5.00 each time for a total of $10.00, and it was a small unit. Nevertheless, I am glad it was available. You do provide needed services. Thank you for being there. I think Diana is an excellent manager.Linda P. | Overall Experience
Appreciate manager Diana friendliness and assistanceLinda G. | Overall Experience
Nice staff. Easy access. Cleandavid s. | Overall Experience
Customer did not leave a comment.travis n. | Overall Experience
Customer did not leave a comment.Gregory S. | Overall Experience
Customer did not leave a comment.Lindsey S. | First Impressions
You have a great system. ThanksPreston F. | Overall Experience
Customer did not leave a comment.john b. | First Impressions
Customer did not leave a comment.Stacie C. | Overall Experience
In the future I will definitely use a climate controlled U-Haul storage facility againGable D. | Overall Experience
Love itcody b. | First Impressions
Customer did not leave a comment.linga d. | Overall Experience
Customer did not leave a comment.daniel b. | Overall Experience
Staff very informative, friendly, professional. I would recommend this facility .CHRISTINA S. | Overall Experience
Customer did not leave a comment.MICHAEL C. | First Impressions
Only issue I had was getting into my storage after hours it would deny my access but I'll answer that I had a great experience with this facility I would highly recommend for anybody.jimmy/linda m. | Overall Experience
Customer did not leave a comment.monique d. | First Impressions
Thanks for the help moving to our new home!BRADY M. | Overall Experience
It was a great experience!!!Heather M. | First Impressions
Worked with us on getting the truck for another day and didn’t act like it was a big problem.Angela C. | First Impressions
The lady at the office was very nice and explain things to us very welljody d. | First Impressions
The ladies there are always nice friendly and beyond helpful. I will always be grateful to the ladies here and will suggest this location to anyone who needs their services.CECILIA W. | Overall Experience
Customer did not leave a comment.Sammantha B. | Overall Experience
Customer did not leave a comment.carolyn r. | First Impressions
Customer did not leave a comment.CLAUDIA B. | Overall Experience
Great experienceshawn c. | First Impressions
We needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!david y. | Overall Experience
Customer did not leave a comment.RONALD G. | First Impressions
Customer did not leave a comment.Ricki W. | Online Move In
Customer did not leave a comment.Pamela W. | First Impressions
Customer did not leave a comment.Brent S. | Overall Experience
Customer did not leave a comment.Stephen M. | First Impressions
Customer did not leave a comment.james f. | First Impressions
Best place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!joann e. | Overall Experience
Customer did not leave a comment.phillip c. | Overall Experience
Customer did not leave a comment.The Acadamy o. | Overall Experience