Comentarios de los clientes para U-Haul Moving & Storage of Seminole

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Seminole

Clasificación general:

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Edith D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MORGAN R. | Overall Experience |
Clasificación:

Nia was pleasant, helpful and kind. The property was very well maintained....I had a non-climate controlled unit for 5 years with not as much as a spider web to be found in there. And the automatic gate was simple access, no gate code to remember or getting out of your car, just your gate opener is needed! Great place if your in need of a storage unit.

DAVID J. | First Impressions |
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El cliente no dejó un comentario.

william h. | Overall Experience |
Clasificación:

I moved to another provider due to billing problems. The credit card was cancelled without my knowledge or approval. Attempts at correcting this error was met with hostility and aggression on the part of the manager. She spoke very loudly and refused to listen to the concern, This comment is in regard to unit 847. It is very doubtful that i will ever do business with U-UAUL again. I did not receive an opportunity to comment on unit 848.

martha w. | First Impressions |
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El cliente no dejó un comentario.

L.E. R. | Overall Experience |
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El cliente no dejó un comentario.

abigail b. | First Impressions |
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El cliente no dejó un comentario.

Jennifer M. | Overall Experience |
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El cliente no dejó un comentario.

WILLIAM H. | Overall Experience |
Clasificación:

This was a good experience.

DELANEY H.
Clasificación:

Instructions for picking up the van at a different location were unclear. We were told someone would meet us at the other location and after waiting 15 minutes at the other location had to call to be told that the keys were in the van. We also had a pretty important question about the vehicle at drop off so we brought it to the location we rented from and arrived 5 minutes after closing. We knocked on the door and the employee inside just shook his head at us even after we said we just had a quick question.

Jennifer M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert W. | Online Move In |
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El cliente no dejó un comentario.

darlene a. | First Impressions |
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El cliente no dejó un comentario.

Lee w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Skill G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

timothy H.
Clasificación:

When I booked, I wasn't told that this site was a serve yourself. We arrived to find the store closed. I called and was informed that I needed to use the app. I then had to download the app and create an account. My cell service was limited so I had to walk around the parking lot to get the best service. Had I known before, I would have downloaded at home using wi-fi. The app would not let me check in so I had to call again. This time I was told to go the website and login. I again hit a problem saying that I couldn't pick up and it required counter service. There was no one, of course so I made a third phone call. This time I was told to go to the app again. I had to go through uploading drivers license pics again. This time we made progress but I had to wait for approval. After logging out of the app and signing on again I was able to complete the transaction. This all too 30 minutes. My reservation was at 10am. I left the lot at 10:30. I was so frustrated and this all could have been avoided with that information at the time I made the reservation. I doubt I will use U-Haul again. I did not find this self service to be a streamlined process.

Jennifer P. | First Impressions |
Clasificación:

The truck was dirty and the computer system was down for over an hour requiring me to wait and delay my already tight window moving. No offer of a discount or anything to compensate for extreme inconvenience and crunch imposed on the move. I ended up paying cash as a solution due to the POS failure. Not even a manual work around? I would highly suggest the system architecture and business process modeling reevaluate a workaround and recovery process. The customer was not a consideration fir the current process.

june b. | First Impressions |
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Manager was very Friendly and helpful.

Richard C. | Overall Experience |
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No one was ever in the Office. I had to go to another location just to check out. I contacted the GM at another location. Felt sorry for her employees as she treated them so badly in front of customer

Aron B. | Overall Experience |
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The office staff was never available at the location during business hours and never settled my problem about charging me for a gate clicker I never received. 8 months of asking them to help never did

James D. | Overall Experience |
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Overall Good experience.

NATHAN F. | Overall Experience |
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The manager for this location is rude. I rarely get upset and show anger and have always been respectful with the manager however all of my interactions with her have been unpleasant. Call for details

GLORIA D. | Overall Experience |
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The manager at this location is the most unprofessional person! She repeatedly kept calling my phone after I told her I was driving & couldn't have tthis conversion now! MY MOVEOUT IS THE

Mark P.
Clasificación:

This location did not have key locker codes in the system. So I could not retrieve my rental key. The customer service center changed my rental to another location. Once arrived, I was told the rental had to be taken from the first location. I had to drive back, followed by an agent to retrieve the key. Took longer than expected. Just an inconvenience.

Chris K.
Clasificación:

I reserved online with a face to face interaction for vehicle pick up only to discover this location was "unmanded" . So I was directed to visit another store for the same equipment ,I did, and was sent back to the original location amidst sarcasm and belittlement now that their was someone maning the unmanned store. All of the employees I interacted with were aware of a issue that causes online reservations to direct to a un manded location only serviceable by Truck share. Your sarcastic elderly staff won't have to worry about this past customer any more.

Cathyann G. | Overall Experience |
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I will never use Uhaul again

PAUL S. | First Impressions |
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Steve was a great help, answered any & all questions we had.

Mark P.
Clasificación:

Equipment drop off area is in a driveway leading to on site storage. Not the best drop off experience when I'm getting honked at by a driver wanting to get out of that area and I'm waiting on a employee to check me in. Very frustrating.

roland g. | First Impressions |
Clasificación:

great service

MONICA W.
Clasificación:

Great service provided by Nia, mgr.

Amy C.
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When the associate finally arrived (we were waiting in an empty store for 20+ minutes), he was very efficient. Please try to make sure that there is always someone inside the store front. I had to call the store manager (her number was posted on the door) and her phone went straight to voicemail. I then had to call her boss (number also posted on the door) before I was able to get service. This was frustrating.

isabel s. | Overall Experience |
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Great place great people!

Rheal C.
Clasificación:

El cliente no dejó un comentario.

Michael G.
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El cliente no dejó un comentario.

ROBERT T.
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Nia was an excellent representative . Will definitely return to her convenient location in the future.

Amber G.
Clasificación:

El cliente no dejó un comentario.

Roberto D.
Clasificación:

El cliente no dejó un comentario.

Jennifer B. | First Impressions |
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Fabulous service!

JAMES K.
Clasificación:

El cliente no dejó un comentario.

john p. | Overall Experience |
Clasificación:

Great job

sara b. | Overall Experience |
Clasificación:

Thank you

Michael D.
Clasificación:

Keep up the great customer service.

STAN L. | Overall Experience |
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All was great. ~

vicki c. | Overall Experience |
Clasificación:

I did everything right on my end to inform office of my canceling unit for next month. Moved out of unit 24hrs before due date of the next month. I still was charged on my credit card for the next mo

David C.
Clasificación:

The attendant was friendly, informative and professional.

DAVID S. | Overall Experience |
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Great facility.

Judy M.
Clasificación:

People where nice, there is a smell of sewage in the Main office. Both Saturday and Sunday.

Maria J. | First Impressions |
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I had the worst experience with this u-haul location. (on Seminole Blvd.) They knew I was coming w/movers. unit was NOT ready. NOTE on office door "sorry closed,comeback another day". REALLY?!

Joe R.
Clasificación:

Trainee tightened up my rental trailer to tight and the trailer started to turn my ball out of my hitch

Wendy F.
Clasificación:

El cliente no dejó un comentario.

Jessica G.
Clasificación:

El cliente no dejó un comentario.

nancy H.
Clasificación:

El cliente no dejó un comentario.

vicki l. | Overall Experience |
Clasificación:

Nia was always patient and nice

LAURENCE J C.
Clasificación:

El cliente no dejó un comentario.

Eleanor A. | First Impressions |
Clasificación:

Gerald was very knowledgeable of the process and had me in and out in no time. Kudos to Gerald

Amy D.
Clasificación:

I was routed into the automated 24/7 share program to rent the truck. Patrick at this location helped me tremendously on the pick-up and drop-off, I would have been lost without him. As this was my first UHaul experience, I would have liked to have the option of being in the automated experience, as I was nervous about that and moving is stressful enough. Overall, had a great experience renting the truck and with the Moving Help guys at Lambs Moving Co.

Joyce A. | Overall Experience |
Clasificación:

Gerald was extremely helpful and professional. He got me the storage room I needed and. I was in and out in record time. I would highly recommend U-Haul in Seminole, FL to anyone. Thanks Gerald.

chris A.
Clasificación:

El cliente no dejó un comentario.

Rita H.
Clasificación:

I called and reserved for 8 am at Tyrone and 38th ave Uhaul called, texted and emailed me with a DIFFERENT location and DIFFERENT time of 9 am. This hour difference brought me back in time to have to unload my new furniture in the rain. I do not understand how calling one number allowed me to reserve the place and time I wanted, but got changed even though I had an email confirming my first choice

Dorothy S.
Clasificación:

El cliente no dejó un comentario.

Joseph L.
Clasificación:

I paid for two movers as well. At the completion of the move I was not aware I would need to supply a number which I could not find. Tried reaching out to both uhaul and moving co with no luck had to pay cash. When I returned truck at 12:14 no one there sign said return at 1 which I could not do. HOW DO I GET MY $100.00 BACK

Lenore J.
Clasificación:

There should be two employees instead of just one. Plus The under safety chains were not attached to vehicle. Only the tire straps were.

geno C.
Clasificación:

Quick and easy thanks

Mike W. | Overall Experience |
Clasificación:

Good experience

PATRICIA S.
Clasificación:

The rate was EXTREMELY expensive. I'm used to unlimited mileage. It cost me too much money to drive 30 miles in under 4 hours. I won't be using you again.

Julia H.
Clasificación:

El cliente no dejó un comentario.

Cecile M. | Overall Experience |
Clasificación:

Very Pleased with my storage accomadations and staff.

Ronald V.
Clasificación:

The staff at your Seminole location was very helpful and knowledgeable of my needs. Good job guys

NICKE G.
Clasificación:

El cliente no dejó un comentario.

phil S.
Clasificación:

El cliente no dejó un comentario.

karen W.
Clasificación:

Nothing everything was well organized.

David L.
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El cliente no dejó un comentario.

Kimberly G.
Clasificación:

El cliente no dejó un comentario.

Linda L. | Overall Experience |
Clasificación:

Completely satisfied this facility excepting outdoor door knob to our area stuck and very,very hard to get open from the beginning. Were told they had done things to fix it but it never did work.

Troy S.
Clasificación:

Easy checkout and very friendly service.

robert w. | Overall Experience |
Clasificación:

Clean, good prices nice staff. What more is there to say.

SARA R.
Clasificación:

I needed a low-price small pickup asap, and they were all rented out at the 66th St UHaul location near me, so I was ready to rent one of the larger boxtrucks, but i wasn't thrilled about driving a larger vehicle, so the UHaul staff took the initiative to see if a neighboring location had what I needed on site. They reserved my vehicle online with the other location in Seminole for me and I went to pick it up. The staff at both locations were friendly and experienced.

peter K.
Clasificación:

El cliente no dejó un comentario.

phillip S.
Clasificación:

El cliente no dejó un comentario.

JENNIFER P.
Clasificación:

GM and clerk were extremely hospitable.

Charles B.
Clasificación:

Agent was good, also rented me a storage unit. Corporate once again tried to screw with my dropoff point, I booked to drop off in Seminole and unload in a storage, You tried to make me drive another 6 miles to another location to drop it off, that make NO SENSE at all, if I am renting a storage unit then you should automatically take the truck. You already ripped me off on miles to pickup, then you want to rip me off on making me drive OVER my miles to another location, not good policy Corporate changed locations, this is what it really is between the two Uhaul stores, NOT 32 miles.This is the mileage between the two locations PER GOOGLE MAPS 48 min You should not of charged extra miles period when YOU moved the pickup location, NOT my fault.

Susan G.
Clasificación:

Manager Nia told me she would credit me $50 because 15' uhaul truck one-way rental was dirty: cup holders dirty, cargo area was not swept out and had broken glass. Truck only got 9 mpg and was inefficient. Manager Nia did not take care of me. Total disappointment experience with u-haul.

Dominick R. | Overall Experience |
Clasificación:

Autopay does not let the customer know if a payment is declined resulting in a late charge. Your competitors are pretty good with this

charles H.
Clasificación:

El cliente no dejó un comentario.

carrie B.
Clasificación:

Patrick and Nea are great!

vonda d. | Overall Experience |
Clasificación:

The Manager, Nia was a very professional young women. Any questions I had, she was very patient with helping me understand how Uhaul policies & procedures worked. Thank u Uhaul!

eric a. | Overall Experience |
Clasificación:

Great staff Nia and her crew are the best

michael B.
Clasificación:

El cliente no dejó un comentario.

JAMES HENRY G. | Overall Experience |
Clasificación:

considering that I paid my rent on 9/26/2018, due to a Uhaul error it was not posted. I was subject to 4 weeks of e-mails and letters demanding payment, I will tell everyone to never use U-haul

michael H.
Clasificación:

Attendant was very cordial and efficient

DAVID J.
Clasificación:

El cliente no dejó un comentario.

judy c. | Reservation |
Clasificación:

God service.

douglas P.
Clasificación:

This van was rented to me for a cross-country move to Phoenix Arizona when I pick the truck up the windshield was filthy inside and out and not ready to be driven in traffic additionally after the first hour on the road it has become evident but the front end is badly out of alignment and wants to steer to the right so 3 days 2400 miles counter steering to the left because you couldn't keep your vehicles maintained properly I will never rent from U-Haul again

mario s. | Overall Experience |
Clasificación:

Customer service was excellent!

JOEL C.
Clasificación:

Great customer service

Theresa M.
Clasificación:

El cliente no dejó un comentario.

Eva K. | Overall Experience |
Clasificación:

no complaints.

KEN M.
Clasificación:

Drop off location in Tallahassee, Florida closed at 2pm on a Saturday which was extremely inconvenient since I had to remove my car from a car trailer, back truck with trailer into parking space, unhitch trailer all by myself.

Melody R.
Clasificación:

LOVE this place what a great experience we had with the guy who helped us on Sunday he was the BEST xoxox

Abdul J.
Clasificación:

Excellent service.

antonia T.
Clasificación:

El cliente no dejó un comentario.

Craig F.
Clasificación:

El cliente no dejó un comentario.

scheryl P.
Clasificación:

El cliente no dejó un comentario.

KENNETH A. | Overall Experience |
Clasificación:

Raised the rates multiple times during our rental period. 3rd increase is what caused us to move our stuff out.

Frank E.
Clasificación:

The customer service was great she was very helpful and attentive. The truck was brand new and super clean I would highly recommend this location for your next move.

Brian W.
Clasificación:

Include the dolly

rudy B.
Clasificación:

El cliente no dejó un comentario.

gail K.
Clasificación:

El cliente no dejó un comentario.

JAMES s. | Overall Experience |
Clasificación:

The facility was top rated but the recent staff was not customer friendly and at times even combative. The increase in monthly rent because the facility received a new coat of paint was not warranted.

RANDY M.
Clasificación:

I was told to drop it there. When I got there, I was told they didn't have room for it. She made a call and I left it there. She was very helpful.

David J.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

Patrick Waters was great. He rented the equipment out quickly and efficiently. During the return process is where I had trouble. There was another rep there in the morning. I arrived at 730, but no one came to unlock the door, or help me until just about 820am. This particular store opens at 7am. The rep just went on as though nothing was wrong. No apology for being late. I won't rate my entire experience, based on the one mishap.

david N.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

gary C.
Clasificación:

El cliente no dejó un comentario.

Harry V.
Clasificación:

El cliente no dejó un comentario.

jerry J.
Clasificación:

Nia Queen very helpful.

Donald W.
Clasificación:

El cliente no dejó un comentario.

Brenda L.
Clasificación:

El cliente no dejó un comentario.

frank G.
Clasificación:

I had three charges on my bank card. I think I understand wht as two attempts for the estimated amount was not accepted. The correct amount at returning did go through as well. Two charges of 79 + are on my charge account and I am working with my bank and uhaul to correct this. Otherwise good experience. The man who helped me was personable and did a good job.

barbara c. | Overall Experience |
Clasificación:

Nia was great as well as all the others we interacted with.

jonathan W.
Clasificación:

El cliente no dejó un comentario.

maureen S.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

El cliente no dejó un comentario.

dave L.
Clasificación:

You are all great.

Mary S.
Clasificación:

Spray for silverfish...

Bill T.
Clasificación:

Great place to get your moving needs.

PETER A.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

El cliente no dejó un comentario.

mark F.
Clasificación:

El cliente no dejó un comentario.

mary H.
Clasificación:

El cliente no dejó un comentario.

Judith D.
Clasificación:

El cliente no dejó un comentario.

MARTIN B.
Clasificación:

El cliente no dejó un comentario.

kelly R.
Clasificación:

El cliente no dejó un comentario.

MILO H.
Clasificación:

Everything went well..

William A.
Clasificación:

Patrick went beyond my expectations on all levels.. Making my move and storage process .. A excellent experience his customer service skills and recognition of my Military service is highly appreciated.. Way to go Patrick!

Anthony I.
Clasificación:

Just great

Jan R.
Clasificación:

El cliente no dejó un comentario.

john K.
Clasificación:

El cliente no dejó un comentario.

Larry Wayne W.
Clasificación:

Marie was well informed and helpful.

richard G.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

Always friendly and efficient service at this UHaul location. Recommend it to friends as well.

damon N.
Clasificación:

You are doing a good job do not change a thing

NIA Q.
Clasificación:

STAFF IS AWESOME******

mimi R.
Clasificación:

Nia was very helpful and friendly!

ralph R.
Clasificación:

My experience was awesome. Be sure to recognize excellent customer service

WENDY F.
Clasificación:

El cliente no dejó un comentario.

GLENN S.
Clasificación:

Was pleased with Nila Queen's and her associates' excellent service.

WES W.
Clasificación:

El cliente no dejó un comentario.

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