Customer Reviews for U-Haul Moving & Storage of Schererville

5,834 reviews

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Nothing! The online check-in is easy and speeds up the wait time when you pick up the truck. I arrived at U-Haul and was in and out quickly.

Debra D. 
Rating:
5.0

I have no complaints

ALPHA H. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO T. 
Rating:
5.0

Customer did not leave a comment.

Mike K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Nothing

WESLEY A. 
Rating:
1.0

Dislocation by fire is probably one of the least favorite. When are reserved the truck know Dolly to move people at the counter claim that the dollars are being taken by the customers that I understand. No thought initially to help me try and find another dolly his military in the world so that's why I'm giving us such a low rating

Joanne S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

The staff was super helpful,friendly and efficient.

MICHAEL P. 
Rating:
1.0

Have clear line of communication

STACI R. 
Rating:
1.0

They wouldn't stop calling me about what time I was dropping off the truck. I explained to them when I was to drop off the vehicle and it's as though they didn't listen to my answers to their questions

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The location was fine and Courtney was great. However, I booked this in Illinois and I'm aware that the location could change depending on availability but I didn't realize it it would change to another state. Nor was that mentioned in the original booking. It was only mentioned that I may have to go to Markham or Midlothian IL. This location was 38 miles from my home. The location did increase the free miles to make up for the additional since I had to drive it all the way back to Chicago to load it.

John P. 
Rating:
5.0

Location and van were great. Frustrating using the app. Getting photos difficult on check out. Wouldn't accept photo of gas gauge. Crashed multiple times.

ANDREW Y. 
Rating:
5.0

Your staff is so nice. Equipment was well maintained and clean!

ROLAND J. 
Rating:
5.0

Great staff above and beyond highly recommended.

MARWAN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

ADONIS C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

DIANA S.  |  Overall Experience 
Rating:
1.0

I not going to judge the company based off of one employee. I have rented from Uhaul plenty of times and they have always been good. Today I experienced the worst thing that can happen. They girl who checked me in and got my trailer gave me the wrong trailer that was defective. I asked this is not my trailer she said don't worry I will update your contract and send you a new one it didn't make sense but I said ok believing her and I drove off and got a call 5 mins later to return the trailer. they had given me one that was no good told me to please be safe and careful bringing it back.well sure enough when I turned around my trailer came off my hitch started hitting the back of my car. Swerved left to right and i don't know how but it came off my truck swerved to the right and ended up in a ditch. I have never experienced something like this but I can tell you it's scary. I'm not happy. I hope that the company owns up to this mistake and takes care of everything.I'm waiting for the manager Craig Wilson to call me.

LUKE V. 
Rating:
5.0

Great service

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Aristotelis P. 
Rating:
5.0

Customer did not leave a comment.

KENNY D. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Z. 
Rating:
4.0

We have rented from this location on multiple occasions. They tend to be very busy. When I drove in to return the equipment I was told it would be at least 30 minutes before they could check me in, but if I wanted to leave, they would email a receipt. They did email one later. My previous experience here and at other locations is that check-in is immediate and done with a wireless device. I don't know why they couldn't complete an immediate checking.

JOHN L. 
Rating:
5.0

I always have excellent service at this U-Haul location!

JODELL A. 
Rating:
5.0

nothing

STEPHEN V. 
Rating:
3.0

Make sure your forms are accurate. You were going to charge me for not filling the truck . My contract stated I started with a half tank your people were going to charge me for a full tank. It was only a half tank I needed to bring it back . How about full tank of gas start to finish?

DENNIS B. 
Rating:
5.0

Lower the price per mile, it's a bit high

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Great experience here. Employees all very respectful and helpful

DERRICK M.  |  Overall Experience 
Rating:
5.0

Really enjoyed talking to the workers they did absolutely amazing with getting me in and out fast had a great conversation with them

JOHN G. 
Rating:
5.0

dropping off trailer took less than 5 min...outstanding

Edward C. 
Rating:
5.0

Everyone was very friendly and helpful. Really appreciated that.

KENNETH K. 
Rating:
5.0

LOVED my experience. Such friendly and helpful people. Thankful for a smooth transaction as things can sometimes get tricky with rentals. If there is any storage unit information i would love some. Thank you!

Lisa N. 
Rating:
5.0

Great Service Thank You

KEVIN M. 
Rating:
5.0

Very friendly staff, quick and helpful.

ERIC L. 
Rating:
5.0

Lower the price

GORAN K. 
Rating:
5.0

Nothing to improve.

JAMES R. 
Rating:
5.0

Very friendly and helpful easy in and very easy out !

John M. 
Rating:
4.0

Fix your computers. Clerk had to issue a refund because the system charged me for a second day by mistake. Other that it was a great experience.

MARY LOU R. 
Rating:
5.0

Both Jordan and Steven were terrific! Thank you so much!!

Angela L. 
Rating:
5.0

continued great experienced

KELLY H. 
Rating:
5.0

Excellent service, very friendly staff!

NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

MARY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

I'd like to see the records for PM on this truck. I haven't had any issues with any rental til now. I watched the gas mileage steadily drop from 9.6 to 7.9 mpg. Me previous rentals I have watched it go up. The one I took to new york got up to 10.5mpg. It also has a loose belt and didn't have proper air pressure in the tires. You rented me a clunker and I'll use you for storage but will not be renting any more trucks from you. (And we signed up for 24 shows next year) I'm sure Budget will appreciate our business.

BRENDAN H. 
Rating:
5.0

Easy experience.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
5.0

Easy to rent and equipment was use to use. Takes a few extra minutes inside but great!!!

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

KEITH O. 
Rating:
3.0

This was the worse experience I've ever had. Not only did I have to pick up my equipment in two locations but the location didn't open up until 9 even though everything said I could pick up at 8. I spent way too much time, money and energy starting off a day of moving.

James S. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

If feel my account should have been pro-rated after I emptied my unit. That's how it should be.

JULIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Excellent location and service

MARK O. 
Rating:
5.0

Provide straps in the trucks for customers to use

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

Tried to check in the cargo van at 8pm. Rented it at 4pm. Was charged for 2 day rental?

Richard U. 
Rating:
5.0

N/A

SEAN L. 
Rating:
5.0

I just want to say how helpful and friendly the staff are at the Schererville location. I highly recommend this place. Units are clean, trucks run great and the prices are good too!

Cheryl J.  |  Overall Experience 
Rating:
3.0

Staff was helpful and courteous

ROBERT T. 
Rating:
5.0

Greatest and friendliest U-Haul I've ever experienced! This place runs like a well oiled machine. Well done!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The only two employees came out and helped me so quickly.

JOHN V. 
Rating:
5.0

Everyone and everything was great

SHELBY E. 
Rating:
2.0

My unit was not available and double booked. It's impossible to talk to anyone at this location as the phone numbers provided go to central office. Staff are not quick, nor really knowledgable. Takes forever to look into things. They do not give prorated rent back if you move out shortly after month end, but they do start process of renting it back out on your dime. Renting a trailor was straight forward. Better ordeal.

paul m.  |  Overall Experience 
Rating:
5.0

Great customer service.

Orest S. 
Rating:
5.0

The guy that help me at the counter he was awesome

Jerry P. 
Rating:
5.0

Very pleased with van and service

JOHN B. 
Rating:
5.0

Eric at the front desk was very accommodating, kind, helpful and patience with the transaction.

RAY T. 
Rating:
5.0

Customer did not leave a comment.

russ D. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

The associates working that day were fantastic!

LORENZO M. 
Rating:
5.0

Customer did not leave a comment.

Linda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

RENE T. 
Rating:
5.0

trailer was cleaned but it sqeeked the whole ride other thanthat it was great.

CARLLETHE P. 
Rating:
1.0

Want a uhaul manager to contact me .

DONALD C. 
Rating:
3.0

Though my experience wasn't the greatest this time around, the front desk's customer service was very good. She was patient with a difficult customer in front of me which delayed my pick up reservation by 30-35 minutes along with being told the vehicle I reserved wasn't ready and was being throughly cleaned due their covid regs, only to then receive a vehicle that wasn't properly cleaned and wiped down (debris, sticky door handle, crusty cup holders, dog hair on the seats, bad odor) By this time I had somewhere to be and didn't want to waste anymore of my time to bring it to their attention. I would still recommend this place to somone because of the location but would recommend to show up early to their reservation time.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Courtney the manager was very accommodating and informative.

JIM N. 
Rating:
4.0

Gas was not where it was supposed to be when picked up. Seal broke by itself on dolly. Wasnt reinbursed for all the gas i left in the truck. ( about $30).

Paul P. 
Rating:
4.0

The roof liner in the cab was falling down and partially blocking the windshield. Someone had attempted to do a half ass fix that didn't work. Other than that the truck was clean and performed as expected.

Lonny H. 
Rating:
5.0

Everyone on site is always very helpful!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Nice to deal with. Local, and staff is friendly. Always clean rental vans and trucks, and drop-off saves time at the counter! Have used this U-Haul location several times and they never disappoint.

STEVEN L. 
Rating:
5.0

Nothing excellent experience

ANTOINETTE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

This is one of the greatest locations I've dealt with in my dealings with UHAUL. The service is amazing!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Everything went smoothly and your agent were great to work with

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Valerie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA N. 
Rating:
5.0

Customer did not leave a comment.

martin M. 
Rating:
1.0

We have a major problem. First of all your manager is a liar. And then refused my attempts to get a hold of her. Thats your problem not mine. My problem is she restricted my entry into my unit until her staff of THREE came out to take the second lock off. Only to find a 3 ft square of wood shavings that got wet were leaking. I never signed a contract giving you permission to lock me out of my storage unit. Under any circumstances. Period. So here we are now, in fact ill be scorned from my attorney if she finds out I am taking to you about this pressing issue.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  First Impressions 
Rating:
2.0

Overbooked my unit. Central office / web reservations need more controls.

paul m.  |  First Impressions 
Rating:
4.0

Best customer service. Really helped make the rental of the truck and unit very unstressful.

Cheryl J.  |  First Impressions 
Rating:
3.0

I put my experience as average because it wasn't excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been "given away" prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said "prices go up $5 once a year so prices are higher than you were quoted." This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn't until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.

Sophie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DRAGAN M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adam F.  |  First Impressions 
Rating:
5.0

sometimes on hold longer than I'd like

kelly h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNEY H.  |  First Impressions 
Rating:
5.0

Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!

JULIA R.  |  First Impressions 
Rating:
5.0

Highly rated

VAN J.  |  First Impressions 
Rating:
5.0

Very professional and helpful

VAN J.  |  First Impressions 
Rating:
4.0

Everything was kool . Keep it up

Robert M.  |  First Impressions 
Rating:
3.0

Great!!!

edwina a.  |  First Impressions 
No reviews have been submitted for this location.

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