Staff was helpful and courteousROBERT T.
Customer Reviews for U-Haul Moving & Storage of Schererville
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Greatest and friendliest U-Haul I've ever experienced! This place runs like a well oiled machine. Well done!MICHAEL K.
El cliente no dejó un comentario.Michael F.
The only two employees came out and helped me so quickly.JOHN V.
Everyone and everything was greatSHELBY E.
My unit was not available and double booked. It's impossible to talk to anyone at this location as the phone numbers provided go to central office. Staff are not quick, nor really knowledgable. Takes forever to look into things. They do not give prorated rent back if you move out shortly after month end, but they do start process of renting it back out on your dime. Renting a trailor was straight forward. Better ordeal.paul m. | Overall Experience
Great customer service.Orest S.
The guy that help me at the counter he was awesomeJerry P.
Very pleased with van and serviceJOHN B.
Eric at the front desk was very accommodating, kind, helpful and patience with the transaction.RAY T.
El cliente no dejó un comentario.russ D.
El cliente no dejó un comentario.PETER C.
The associates working that day were fantastic!LORENZO M.
El cliente no dejó un comentario.Linda O. | First Impressions
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.RENE T.
trailer was cleaned but it sqeeked the whole ride other thanthat it was great.CARLLETHE P.
Want a uhaul manager to contact me .DONALD C.
Though my experience wasn't the greatest this time around, the front desk's customer service was very good. She was patient with a difficult customer in front of me which delayed my pick up reservation by 30-35 minutes along with being told the vehicle I reserved wasn't ready and was being throughly cleaned due their covid regs, only to then receive a vehicle that wasn't properly cleaned and wiped down (debris, sticky door handle, crusty cup holders, dog hair on the seats, bad odor) By this time I had somewhere to be and didn't want to waste anymore of my time to bring it to their attention. I would still recommend this place to somone because of the location but would recommend to show up early to their reservation time.Nancy G.
El cliente no dejó un comentario.SANDRA S.
El cliente no dejó un comentario.Donald H.
Courtney the manager was very accommodating and informative.JIM N.
Gas was not where it was supposed to be when picked up. Seal broke by itself on dolly. Wasnt reinbursed for all the gas i left in the truck. ( about $30).Paul P.
The roof liner in the cab was falling down and partially blocking the windshield. Someone had attempted to do a half ass fix that didn't work. Other than that the truck was clean and performed as expected.Lonny H.
Everyone on site is always very helpful!DAVID R.
El cliente no dejó un comentario.kevin M.
Nice to deal with. Local, and staff is friendly. Always clean rental vans and trucks, and drop-off saves time at the counter! Have used this U-Haul location several times and they never disappoint.STEVEN L.
Nothing excellent experienceANTOINETTE J.
El cliente no dejó un comentario.ROBERT M.
This is one of the greatest locations I've dealt with in my dealings with UHAUL. The service is amazing!MICHAEL K.
El cliente no dejó un comentario.ANTOINETTE H.
El cliente no dejó un comentario.KENNETH L.
Everything went smoothly and your agent were great to work withAnthony P.
El cliente no dejó un comentario.Barbara C. | First Impressions
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.LISA R.
El cliente no dejó un comentario.Valerie L. | First Impressions
El cliente no dejó un comentario.LISA N.
El cliente no dejó un comentario.martin M.
Starter was going out on the truck and left me stuck after loading for over a hour before finally starting and had to leave running for the remaining of the day due to concerns of leaving me stranded. Had to return the truck 10 hours early since they were closed and had no way of exchanging for a different oneMatthew L.
El cliente no dejó un comentario.MERCEDES LUNA T.
El cliente no dejó un comentario.Don W.
El cliente no dejó un comentario.CHANCE C.
They couldn't find my reservation. Then recommended another location that didn't honor the free first month storage. Luckily we got the situation sorted out but I am less than happy with uhal. I don't understand why there were so many hidden fees and information needed just to open the storage unit. Lock, insurance it would have been so much more helpful if this was included in the reservation I set online.Charles R.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Bobby P.
El cliente no dejó un comentario.Stephnie L.
El cliente no dejó un comentario.JON F.
El cliente no dejó un comentario.JASON K.
The equipment did not work had to rent something that I did not want and did not reserveNash C.
All three of the people at the counter were very helpful. I needed a truck quick. I was on the road in ten minutes. That was great!!!PAUL O.
El cliente no dejó un comentario.Kierra K.
El cliente no dejó un comentario.Samuel D.
El cliente no dejó un comentario.Teresa W.
Keep doing what your doing.Allen G.
El cliente no dejó un comentario.DAVID M.
Checkin for rental was slow. I think mostly due to a balky computer system. People were very good.Marshall D.
We have a major problem. First of all your manager is a liar. And then refused my attempts to get a hold of her. Thats your problem not mine. My problem is she restricted my entry into my unit until her staff of THREE came out to take the second lock off. Only to find a 3 ft square of wood shavings that got wet were leaking. I never signed a contract giving you permission to lock me out of my storage unit. Under any circumstances. Period. So here we are now, in fact ill be scorned from my attorney if she finds out I am taking to you about this pressing issue.Robert M. | Overall Experience
Cory was a Big Help teaching a new team member how to check out a truck and change the Credit Card to another for charging. Will miss Phil the manager tell him Ray Tambrini the Realtor said Hi! Found out Cortney is the new manager, great success Cortney.RAY T.
Ladi was so helpful had a smile on her face greeted me on the way in and thanked me on the way out.. she needs to be at the pick up location to teach them some pointers..Osama F.
Improve service to answer phone calls. I tried to call this location the morning before pickup to confirm the truck and could not get any answer. Tried several times and it eventually diverted to some central or regional office. Drove to the location a couple hours later. There were 4 employees behind the counter and no other customer. I got my truck confirmation. Not sure why no one answered the phone earlier.MICHAEL S.
I had a great experience! Everyone was friendly and knowledgeable. The install was right on schedule! I've already referred a friend to this location!jill M.
Staff was friendly and knowledgeable.IVAN P.
I had an outstanding experience from the reservation, pick up - use of truck and return. I was so satisfied. This is first long rental - usually, Ill do a few hours but I needed a longer rental and uhaul was able to deliver.Sandra S.
How about giving me a break on the next rental. I'm coming back within 10 days to move the rest of the stuff that I wasn't able to take the first trip.Lee H.
El cliente no dejó un comentario.Aaron R.
El cliente no dejó un comentario.JAMES S.
The employees inside are always very friendly.Kathleen Z.
El cliente no dejó un comentario.TIFFANY I.
El cliente no dejó un comentario.MARY K. | First Impressions
El cliente no dejó un comentario.PATRICIA H.
El cliente no dejó un comentario.Sean K.
El cliente no dejó un comentario.Sean K.
El cliente no dejó un comentario.DAVID J.
They are always very professional.WILLIAM K.
El cliente no dejó un comentario.Cynthia B. | First Impressions
Experience of returning a call from the u-haul shop concerning a reschedule was a little frustrating. I believe I was given a general number to call back. Was on hold for about 15 min when the call was dropped. Had to call a second time to enter the queue. Again waited about 10 min before a rep answered. Then told they would have to have the shop call me back. Would have been much better experience if I could have called my local shop directly Other than this, the install experience was good.MARK W.
El cliente no dejó un comentario.KIMBERLEY H.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.OSAMA F.
El cliente no dejó un comentario.BRETT B.
Loved the new truck!CARMEN C.
El cliente no dejó un comentario.MARSHALL D.
El cliente no dejó un comentario.CRAIG H.
El cliente no dejó un comentario.BENNY G.
Customer service was great!! The whole process went awesome..MIGUEL P.
El cliente no dejó un comentario.GLENN S.
The app has an issue with recording the return mileage. It puts a decimal point in that you can't delete thus having it register as fewer miles than when we started. Had to go inside, which defeated the point of self-checkout. Ended up having to add a zero at the end of the number.JAMES M.
I thought it was way overpriced for what I needed I'll find a cheaper place next time.THOMAS S.
El cliente no dejó un comentario.STEVAN M.
El cliente no dejó un comentario.RENE Z.
El cliente no dejó un comentario.Cheryl M.
Furniture dolly was not place in truck but they remove it. Understanding running a half late.Cheryl R.
El cliente no dejó un comentario.JOHN S.
Great experience, the staff was helpful and direct with clear directions. GraciasROBERTO O.
El cliente no dejó un comentario.DWAYNE H.
Courtney was awesome and made sure her crew took care of me . they hooked me up greatTERRENCE K.
El cliente no dejó un comentario.JACQUELINE V.
Entire experience was incredible, stress free. Only â€œissueâ€ was the cab of the truck smelled like cigarette smoke. Pick up and drop off was so smooth and easy.KEVIN S.
El cliente no dejó un comentario.NIKOLAOS V.
El cliente no dejó un comentario.Alicia M.
El cliente no dejó un comentario.DEAN M.
El cliente no dejó un comentario.MARGARET G.
El cliente no dejó un comentario.MARK V.
Wish they had indoor climate controlled units.James J. | Overall Experience
El cliente no dejó un comentario.James J. | First Impressions
better than expected and GREAT mirrors on the trucks.BRUCE J.
Great staffing great manager so helpful and they so amazing thank you guysMohammad D. | First Impressions
El cliente no dejó un comentario.Lauryn B. | Overall Experience
Overbooked my unit. Central office / web reservations need more controls.paul m. | First Impressions
I usually paid for my storage unit in person, or over the phone, either way any time I called or went in directly, the staff was always professional and polite, for example I bought a house, and my husband went over to our unit to remove what was left there, however I could not find the card to access getting in, I called & the staff was very quick to help my husband when he was there, the staff promptly took care of what he needed, which was helpful because several of our friends were helping to remove everything from that storage. I can only wish that other companies and retail stores had staff's as amazing as u-haul, if I need storage in the future, it will only be u-haul. Thank you for the superb help in anything I may have asked or purchased, to make my experience every time I called or went to u-haul in person. I would recommend any of my friends or family to use u-haul, there are a lot of storage places, however if you want everything to go as easy as possible, U-haul is the perfect place to handle your storage needs, and their staff is nothing less than courteous and professional. Thank you for everything you assisted with me. My name is Karen Catonakaren c. | Overall Experience
Best customer service. Really helped make the rental of the truck and unit very unstressful.Cheryl J. | First Impressions
Thank you, Thank you, Thank youMARVIA A. | First Impressions
El cliente no dejó un comentario.Dessie J. | Overall Experience
Staff was friendly and helpful. Took you to unit made sure it was clean and explained process for entering and exiting facility.Bradley M. | First Impressions
The staff were always friendly and helpful.Hamed I. | Overall Experience
El cliente no dejó un comentario.SOFIA R. | First Impressions
I put my experience as average because it wasn't excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been "given away" prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said "prices go up $5 once a year so prices are higher than you were quoted." This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn't until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.Sophie G. | First Impressions
El cliente no dejó un comentario.DRAGAN M. | First Impressions
El cliente no dejó un comentario.Adam F. | First Impressions
El cliente no dejó un comentario.Barry W. | Overall Experience
Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage- I didn't have rats in my belongings before just in case anyone wants to know - I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.JEANNE H. | Overall Experience
sometimes on hold longer than I'd likekelly h. | First Impressions
El cliente no dejó un comentario.DARNELL A. | Overall Experience
The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.Jeff m. | Overall Experience
Excellent customer service team. Thank you for a truly professional experience.David B. | Overall Experience
El cliente no dejó un comentario.DANNEY H. | First Impressions
Staff was very helpful, curtious, professional and knowledgeable with all my needs. ¡Gracias!JULIA R. | First Impressions
Highly ratedVAN J. | First Impressions
Very professional and helpfulVAN J. | First Impressions
Everything was kool . Keep it upRobert M. | First Impressions
Had major problems with the truck shakingJeffery S. | First Impressions
Great!!!edwina a. | First Impressions
Servicios adicionales en esta ubicación
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