El cliente no dejó un comentario.Mile S.
Customer Reviews for U-Haul Moving & Storage of Schererville
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Reserved an appliance dolly. Suppose to be three on hand. None available. Given a utility dolly no charge. All goodROBERT I.
Can't think of anything that needs improveing.CHRIS B.
The girl that helped me was a bitch she need to be fired . Very unfriendly I said do you like your job she replied Not really she was just a very very unpleasant and my charges were wrong and they said it came out of the computer so they must be right when do you all three times in the last month I won't be backRICHARD L.
El cliente no dejó un comentario.DARNELL S.
They have excellent customer service. The manager goes above and beyond for you.CRISTINA C.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.ALEXANDER S.
Both employees I encountered were super helpful and patient!LINDA J.
Fast and friendly. Always a great experience at Schererville UHaul.Murray F.
First time renting from UHaul, thought the process overall was very smooth. Will do business with again.Anthony B.
Well went to this on first and didn't have what I need, so they got me one at a different location, find all is good. Then went to pick it up the truck wasn't available, so the girl got me a smaller truck( not thrilled with that) had to get smaller truck, had to move my dad out Sunday. Thing was I had to go back to this store to get this truck. Didn't get everything out of dads house. Needed the bigger truck. So now I have to do a second trip.zachary F.
Just making sure that all add on's like utility dolly's etc are with the vehicle. It was missed and we had to drive all the way back.ERICA M.
I rented a motorcycle trailer. The staff explained everything and installed it. I would recomend it to anyone hauling a motorcycle.TIMOTHY B.
El cliente no dejó un comentario.MARK C.
El cliente no dejó un comentario.Taylor B.
El cliente no dejó un comentario.Ricky R.
Not enough helpTONYA F.
El cliente no dejó un comentario.Charlene S.
El cliente no dejó un comentario.Hugo P.
El cliente no dejó un comentario.Bonita T.
El cliente no dejó un comentario.TIMOTHY T.
Staff was friendly and helpful. Took you to unit made sure it was clean and explained process for entering and exiting facility.Bradley M. | First Impressions
The staff were always friendly and helpful.Hamed I. | Overall Experience
The employees were very nice especially the female who was cursed out by an irate customer.KATHLEEN Z.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.JOHN L.
I was going to check in for my rental online, but the online system added a furniture Dolly to the order automatically that I did not add not want nor could I remove. So I did not complete the online check in and took care of that when I arrived at the store. The van was very clean, ran well and we had no problems with it. The staff was helpful and friendly. Was a very non eventful rental. Kudos!David B.
El cliente no dejó un comentario.DONALD K.
It was a little busy and the wait time was a factor. Not too much though.Juan O.
El cliente no dejó un comentario.MARK B.
At check out the young man wanted to check me out without a receipt and said he would let me know and I said no I want him check the uhaul right thenREMBRANDT E.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.SOFIA R. | First Impressions
This Uhaul location is my "go to" place, the employees are very friendly and knowledgeable. The store is always clean inside and out. I have visited during slow days and busy days and regardless they are quick and professional with each customer they encounter!!! Kudos to the ENTIRE Schererville uhaul staff you guys are AMAZING keep up the great work ðŸ'CHRISTINA P.
I put my experience as average because it wasn't excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been "given away" prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said "prices go up $5 once a year so prices are higher than you were quoted." This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn't until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.Sophie G. | First Impressions
El cliente no dejó un comentario.DRAGAN M. | First Impressions
El cliente no dejó un comentario.NICK K.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Laura G.
Excellent customer service! We would definitely rent from this location again!Tony S.
Staff was nice and helpful!Branden A.
El cliente no dejó un comentario.T. Elliott M.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.KATHLEEN B.
There was not suppose to be additional changes. Per agreement they were to allow extra miles and days.PAULA S.
Business was good, not super friendly.ANTHONY R.
Extraordinario servicio al clienteGEORGE J.
great experience, everything went well and the van was perfect!JOHN C.
El cliente no dejó un comentario.JOSEPHF M.
El cliente no dejó un comentario.Adam F. | First Impressions
No problemJerry P.
El cliente no dejó un comentario.Barry W. | Overall Experience
Delivery and pickup of box was very efficient at the final destination.Janet G.
Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage- I didn't have rats in my belongings before just in case anyone wants to know - I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.JEANNE H. | Overall Experience
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.Michael B.
sometimes on hold longer than I'd likekelly h. | First Impressions
Phillip the policy when others use the trucks and bring back the truck on quarter or less then a quarter tank is not a good policy. I drove 30-miles and used almost 5-gallons of gas to bring back the tank to quarter tank. The frustration of stopping for gas to start you trip and return the truck stopping for gas again. The next person who use the truck will have the same problem. When the tank is Half knowing when your finish and return the truck to half to top off again will not use 5-gallons for 30 miles. Just a suggestion.RAY T.
everything was great start to finishLANA B.
El cliente no dejó un comentario.RONALD R.
El cliente no dejó un comentario.Lauren W.
El cliente no dejó un comentario.DARNELL A. | Overall Experience
Girls at counter and who checked vehicle in were very friendly and courteous - they were following COVID safety protocols (masks, gloves, etc.) .. I wish customer service could always be this nice!! :-)Craig P.
Christina Patrick was very rude. I did not get my rental at the designated time!KRISTEN V.
Very courteous and knowledgeable, friendly, affordableJOSE V.
El cliente no dejó un comentario.GREGORY W.
The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.Jeff m. | Overall Experience
Have more stock.David T.
El cliente no dejó un comentario.Robert R.
Always treated well at this location. Equipment always works and the staff are friendly and helpful.DAVID M.
El cliente no dejó un comentario.Harold M.
Fix your online systemJEFFREY V.
El cliente no dejó un comentario.RAYMOND H.
El cliente no dejó un comentario.Pamela D.
El cliente no dejó un comentario.ROLANDO D.
El cliente no dejó un comentario.Michael B.
The staff did a fine job.RICHARD N.
Excellent customer service team. Thank you for a truly professional experience.David B. | Overall Experience
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.WENDI C.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.Randy T.
El cliente no dejó un comentario.SARA D.
My experience was great. Keep doing what you're doing.DAVID S.
El cliente no dejó un comentario.Heather H.
Although our rental experience was nice - the return process was a nightmare. We were at the return location for almost an hour trying to get into the system before we finally left praying to God that we wouldn't occur additional charges. The next day, my husband spend more than an hour on the phone trying to get through to someone. It was a very stressful end to a long day.Zachary M.
El cliente no dejó un comentario.RICHARD H.
Due to recent problem of equipment from Schererville location being in poor condition for maintenance. I was left stranded on the side of the road with a trailer with a broken Axle and it almost caused a 5 car collision. Along with stranding me an additional day in South Carolina with over $500 in out of pocket costs to get home . Strand Storage did an excellent job trying to help me get back on the road to make the 14hr drive home a day late and additional day leave off workDANA T.
El cliente no dejó un comentario.ROBERT D.
The guy at the counter... brown hair. Great help! He worked on Sunday 4/18 when I returned my trailer and he was great! He helped me understand everything and I thank him for his help!KARLA V.
I had issues as mentioned above with not receiving materials to help me move. I was not communicated with of how these charges would be removed from my credit card and/or any kind of apology for my inconvenience.Danielle K.
I don't have her name but, the young woman who helped us on April 15 and 16 was amazing. She was very professional, cheerful, encouraging and handled our needs perfectly both days. We unexpectedly needed a truck on the 16th and she really helped us out. Great job!WILLIAM S.
They did a Great job. Customer service was great AS well.DAVID M.
Customer service is great, truck was clean. Quick and simple pick-up, and return! Thank you Uhaul for your great service and reasonable rates.DONNA M.
El cliente no dejó un comentario.Joel G.
El cliente no dejó un comentario.Yolondia B.
El cliente no dejó un comentario.ROBERT ERVIN C.
El cliente no dejó un comentario.SUSAN H.
We were told there was a dolly and blankets in the truck when we picked it up and there were not when we got to our destination. Had we known there were not we would have rented some. Luckily we were able to improvise and not damage the furniture we were moving.RICHARD S.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.STEWART G.
Employees were great truck wornTHOMAS C.
El cliente no dejó un comentario.HERIBERTO M.
Nothing...went real smoothMichael M.
Always like working with the Schererville location. Manager Cortney is a credit to the company!!!JOSEPH K.
El cliente no dejó un comentario.THOMAS G.
The truck was not ready upon arrival for my 9:30 reservation, which failed to meet the on time guarantee. The attendant went out to clean the truck after I checked in and he realized we needed the truck. Because of this, the back of the truck was soaking wet with cleaner, which is not ideal when moving items in cardboard boxes. Unfortunately we didnt realize this until we arrived at our storage unit to load the truck but had no means of drying the entire truck bed floor.KURT M.
I love the Uhaul Location in Sherrillville. The employees are all kind and friendly and they make sure their customers are taken good care of. I have no complaints. I will continue to do business with them. Thank you Uhaul In SherrillvilleCASANDRA M.
El cliente no dejó un comentario.LOUIS W.
Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.Philipp W. | Overall Experience
Everything was great. I'm finally in my new house. If I ever need storage again, I'll be sure to use you again. GraciasAngelique C. | Overall Experience
El cliente no dejó un comentario.DANNEY H. | First Impressions
Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.renelda f. | Overall Experience
All was good.Hanger C. | Overall Experience
El cliente no dejó un comentario.Joseph K. | Overall Experience
El cliente no dejó un comentario.ASHLEY M. | Overall Experience
Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young manMATTHEW M. | Overall Experience
El cliente no dejó un comentario.Aaron S. | Overall Experience
Courtney and Phil were awesome....Gregory A. | First Impressions
El cliente no dejó un comentario.Yvonne S. | Overall Experience
Staff was very helpful, curtious, professional and knowledgeable with all my needs. ¡Gracias!JULIA R. | First Impressions
Thank you for everything you did for meChris s. | First Impressions
El cliente no dejó un comentario.amber f. | Overall Experience
El cliente no dejó un comentario.MARYANN D. | Overall Experience
El cliente no dejó un comentario.Brandon B. | Overall Experience
The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I've used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!Kimberly M. | First Impressions
every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarrSuzy M. | Overall Experience
Thank you, if I need to I would come back and use you again.Pamela B. | Overall Experience
El cliente no dejó un comentario.kathy M. | First Impressions
WILL USE EVERYTIMEDessie J. | Overall Experience
A great trip. No problemsalvin m. | First Impressions
We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.Jonathan O. | First Impressions
Good staffJohn M. | Overall Experience
N/CJoshua S. | Overall Experience
Thank you for helping with my successful move!Rebecca S. | Overall Experience
Highly ratedVAN J. | First Impressions
Very professional and helpfulVAN J. | First Impressions
Good servRenelda G. | Overall Experience
p;easant staff, but gate issue openingRenelda G. | First Impressions
Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.Cecelia B. | Overall Experience
I think you people could not do any better then you didDaniel H. | Overall Experience
I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finishsharon m. | First Impressions
you show me everything I asked Thank YouDaniel H. | First Impressions
Needed tonincrease from 10x10 to a 10x20. Didn't have one so helped me get to 10x10s. They looked out for my best interest.Cecelia B. | First Impressions
I have had my storage unit close to a year and had no issues.Kevin M. | Overall Experience
Secure and convenient.Lydia B. | Overall Experience
Everything was kool . Keep it upRobert M. | First Impressions
Had major problems with the truck shakingJeffery S. | First Impressions
Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!Melissa E. | Overall Experience
The presence of the rat trap in the unit worried me. The folks on site were super helpful.Ruth O. | First Impressions
I would recommend this Uhaul facility for truck rentalLATONYA W. | Overall Experience
The employees and services were very helpful. Thanks for making the transition easier.Lydia B. | First Impressions
Excellent serviceDon M. | Overall Experience
I found this location to be very professional and extremely helpful would highly recommend this locationAmy V. | First Impressions
Phil was great!ladena i. | Overall Experience
Great!!!edwina a. | First Impressions
Good service.VERONICA A. | Overall Experience
Everything went well.DENNIS M. | Overall Experience
good serviceSTEPHEN H. | Overall Experience
Completely satisfied.steve s. | Overall Experience
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