Customer Reviews for U-Haul Moving & Storage of Schererville

5612 comentarios

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE S. 
Clasificación:
5.0

A couple of times walked into showroom and nobody was around. Would be nice if had a simple sign that says be right back.

david B. 
Clasificación:
5.0

Very friendly and professional I would recommend them highly

Michael M. 
Clasificación:
5.0

The truck was very clean however the transmission was malfunctioning and it would slam into gear therefor I had had to travel back roads out of my way and make my mileage go from 50 miles to almost 90 miles.

Sandy M. 
Clasificación:
5.0

Promote the young woman that helped me today. She was an absolute credit to the service industry.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Extraordinario servicio al cliente

MICHAEL H. 
Clasificación:
5.0

Staff courteous and professional

RONALD D. 
Clasificación:
5.0

We have used this location many times. They are always quick and helpful.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARISH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauryn B.  |  Overall Experience 
Clasificación:
1.0

I had a horrible experience from one of the third party movers I hired from you. He lied to me and didn't bring a tool kit. He told me U Haul does not let their hired movers bring tools to the job anymore. I had a bed to take a part and it needed an Allen wrench. I paid him an extra $100 CASH to do this. I tipped him well rarly on. $50 ea for a 1.45 hour move. Lastly he did not place a cover on the mattress AND he laid my sofa down onto the truck face down. The rolled arms were filthy.

Amy K. 
Clasificación:
5.0

staff is always helpful and friendly at this location; 1861 US Rte 41, Schererville, IN

Joseph S. 
Clasificación:
5.0

Good people, equipment always works.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Staff is very efficient, helpful and professional

TIMOTHY Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA H. 
Clasificación:
2.0

Overbooked my unit. Central office / web reservations need more controls.

paul m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA T. 
Clasificación:
5.0

Everything was awesome the young lady was a joy to work with

MANUEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie W. 
Clasificación:
5.0

I usually paid for my storage unit in person, or over the phone, either way any time I called or went in directly, the staff was always professional and polite, for example I bought a house, and my husband went over to our unit to remove what was left there, however I could not find the card to access getting in, I called & the staff was very quick to help my husband when he was there, the staff promptly took care of what he needed, which was helpful because several of our friends were helping to remove everything from that storage. I can only wish that other companies and retail stores had staff's as amazing as u-haul, if I need storage in the future, it will only be u-haul. Thank you for the superb help in anything I may have asked or purchased, to make my experience every time I called or went to u-haul in person. I would recommend any of my friends or family to use u-haul, there are a lot of storage places, however if you want everything to go as easy as possible, U-haul is the perfect place to handle your storage needs, and their staff is nothing less than courteous and professional. Thank you for everything you assisted with me. My name is Karen Catona

karen c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
Clasificación:
5.0

Very professional and apologetic about something I reserved that was not there when I had to pick up from this site at the last minute because U Haul did not have theater I reserved over a month previous. Instead, I had to drive 120 miles round trip in order to complete a move that could not be delayed. Your reservation system is a royal goat rope and when you make a mistake, the effort to complete the reservation falls to me. Promised calls by your customer service manager where not followed up on. One of the items I needed was not available and my entire rental moved 60 miles away, even after I visited the original site the day before to confirm my rental, because your phone system sucks. I nsult to injury is that my trailer was available at this site but it was a local rental only. No effort was made to meet a commitment with me. Instead I had to put the entire effort in to make my move happen. I plan to contest the charges with my credit card company due to the six plus hours I lost because of your mistake.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

Excellent customer service no complaints!! Will use this location again in the near future!!

BRANIMIR M. 
Clasificación:
5.0

Have rented Cargo Vans regularly for my business lately and Schererville Uhaul is absolutely the best!

MITCHELL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSTY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RITA M. 
Clasificación:
5.0

Drop off could be explained better

Tim D. 
Clasificación:
4.0

The young lady that took care of us was very very helpful and accommodating. She is definitely an asset to the company.

Carol V. 
Clasificación:
2.0

The manager was rude and unclear when I questioned her concerning the difference between what she told me on one day and what she told me the second day. The employee that I was dealing with also heard her saying what she later denied, and then she argued with me in front of a crowd of people, embarrassed me, and then walked out of the building in the middle of our transaction.

Lisa Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM N. 
Clasificación:
5.0

My original reservation was at the Hammond, IN location and after waiting in line for 40 minutes they told me they did not have a truck for me! I received no notice prior to pick up time and was very upset! The Schererville location was amazing and went over and beyond to help me.

Amy O. 
Clasificación:
1.0

I locked my keys in the trunk and was on hold for a hour with customer service and didn't get my keys. I called this branch at 7:10 to try and have them get my keys and have been on hold with this location for 35 minutes and counting

Jeffrey E. 
Clasificación:
4.0

Best customer service. Really helped make the rental of the truck and unit very unstressful.

Cheryl J.  |  First Impressions 
Clasificación:
2.0

I wanted a one-way rental, but they didn't have it available so I had to drive the truck 50 extra miles to return it. Then even though I got there on time, they decided to close early so they could not process my return. Not a big deal but I had a bunch of boxes to return also, which did not fit in my car. The solution they offered was I leave the boxes and come back (50 miles) tomorrow to get the refund. Definitely would have been cheaper to just pay movers with their own truck and much less of a headache.

WESLEY G. 
Clasificación:
5.0

Our service was wonderful! The weather was awful with storms and possible tornadoes and we were having a tough time getting our moving finished. Each employee that I spoke to was very helpful and kind. It was much appreciated by my family!

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS S. 
Clasificación:
5.0

Extraordinario servicio al cliente

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

friendly, respectful, helpful

JOSEPH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Service representative Megan was exceptional

crisanto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Thank you, Thank you, Thank you

MARVIA A.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff.

JAMES G. 
Clasificación:
5.0

Job well done!

LAWRENCE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dessie J.  |  Overall Experience 
Clasificación:
3.0

Make a 4x7 actually 4ft by 7ft. Might as well be false advertising, assholes.

Christopher N. 
Clasificación:
5.0

Very pleasant experience, no hassle, just pros all the way. Will rent again.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mile S. 
Clasificación:
5.0

Reserved an appliance dolly. Suppose to be three on hand. None available. Given a utility dolly no charge. All good

ROBERT I. 
Clasificación:
5.0

Can't think of anything that needs improveing.

CHRIS B. 
Clasificación:
1.0

The girl that helped me was a bitch she need to be fired . Very unfriendly I said do you like your job she replied Not really she was just a very very unpleasant and my charges were wrong and they said it came out of the computer so they must be right when do you all three times in the last month I won't be back

RICHARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARNELL S. 
Clasificación:
5.0

They have excellent customer service. The manager goes above and beyond for you.

CRISTINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
5.0

Both employees I encountered were super helpful and patient!

LINDA J. 
Clasificación:
5.0

Fast and friendly. Always a great experience at Schererville UHaul.

Murray F. 
Clasificación:
5.0

First time renting from UHaul, thought the process overall was very smooth. Will do business with again.

Anthony B. 
Clasificación:
4.0

Well went to this on first and didn't have what I need, so they got me one at a different location, find all is good. Then went to pick it up the truck wasn't available, so the girl got me a smaller truck( not thrilled with that) had to get smaller truck, had to move my dad out Sunday. Thing was I had to go back to this store to get this truck. Didn't get everything out of dads house. Needed the bigger truck. So now I have to do a second trip.

zachary F. 
Clasificación:
3.0

Just making sure that all add on's like utility dolly's etc are with the vehicle. It was missed and we had to drive all the way back.

ERICA M. 
Clasificación:
5.0

I rented a motorcycle trailer. The staff explained everything and installed it. I would recomend it to anyone hauling a motorcycle.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky R. 
Clasificación:
4.0

Not enough help

TONYA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonita T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
4.0

Staff was friendly and helpful. Took you to unit made sure it was clean and explained process for entering and exiting facility.

Bradley M.  |  First Impressions 
Clasificación:
5.0

The staff were always friendly and helpful.

Hamed I.  |  Overall Experience 
Clasificación:
5.0

The employees were very nice especially the female who was cursed out by an irate customer.

KATHLEEN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

I was going to check in for my rental online, but the online system added a furniture Dolly to the order automatically that I did not add not want nor could I remove. So I did not complete the online check in and took care of that when I arrived at the store. The van was very clean, ran well and we had no problems with it. The staff was helpful and friendly. Was a very non eventful rental. Kudos!

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

It was a little busy and the wait time was a factor. Not too much though.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
4.0

At check out the young man wanted to check me out without a receipt and said he would let me know and I said no I want him check the uhaul right then

REMBRANDT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOFIA R.  |  First Impressions 
Clasificación:
5.0

This Uhaul location is my "go to" place, the employees are very friendly and knowledgeable. The store is always clean inside and out. I have visited during slow days and busy days and regardless they are quick and professional with each customer they encounter!!! Kudos to the ENTIRE Schererville uhaul staff you guys are AMAZING keep up the great work ðŸ'

CHRISTINA P. 
Clasificación:
3.0

I put my experience as average because it wasn't excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been "given away" prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said "prices go up $5 once a year so prices are higher than you were quoted." This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn't until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.

Sophie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DRAGAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry W.  |  Overall Experience 
Clasificación:
1.0

Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage- I didn't have rats in my belongings before just in case anyone wants to know - I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.

JEANNE H.  |  Overall Experience 
Clasificación:
5.0

sometimes on hold longer than I'd like

kelly h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL A.  |  Overall Experience 
Clasificación:
3.0

The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.

Jeff m.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service team. Thank you for a truly professional experience.

David B.  |  Overall Experience 
Clasificación:
5.0

Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.

Philipp W.  |  Overall Experience 
Clasificación:
5.0

Everything was great. I'm finally in my new house. If I ever need storage again, I'll be sure to use you again. Gracias

Angelique C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNEY H.  |  First Impressions 
Clasificación:
5.0

Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.

renelda f.  |  Overall Experience 
Clasificación:
5.0

All was good.

Hanger C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY M.  |  Overall Experience 
Clasificación:
5.0

Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man

MATTHEW M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron S.  |  Overall Experience 
Clasificación:
5.0

Courtney and Phil were awesome....

Gregory A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne S.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful, curtious, professional and knowledgeable with all my needs. ¡Gracias!

JULIA R.  |  First Impressions 
Clasificación:
5.0

Thank you for everything you did for me

Chris s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

amber f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYANN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B.  |  Overall Experience 
Clasificación:
5.0

The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I've used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!

Kimberly M.  |  First Impressions 
Clasificación:
5.0

every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr

Suzy M.  |  Overall Experience 
Clasificación:
5.0

Thank you, if I need to I would come back and use you again.

Pamela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy M.  |  First Impressions 
Clasificación:
5.0

WILL USE EVERYTIME

Dessie J.  |  Overall Experience 
Clasificación:
5.0

A great trip. No problems

alvin m.  |  First Impressions 
Clasificación:
5.0

We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.

Jonathan O.  |  First Impressions 
Clasificación:
5.0

Good staff

John M.  |  Overall Experience 
Clasificación:
5.0

N/C

Joshua S.  |  Overall Experience 
Clasificación:
4.0

Thank you for helping with my successful move!

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

Highly rated

VAN J.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful

VAN J.  |  First Impressions 
Clasificación:
5.0

Good serv

Renelda G.  |  Overall Experience 
Clasificación:
4.0

p;easant staff, but gate issue opening

Renelda G.  |  First Impressions 
Clasificación:
5.0

Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.

Cecelia B.  |  Overall Experience 
Clasificación:
4.0

I think you people could not do any better then you did

Daniel H.  |  Overall Experience 
Clasificación:
1.0

I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

sharon m.  |  First Impressions 
Clasificación:
4.0

you show me everything I asked Thank You

Daniel H.  |  First Impressions 
Clasificación:
5.0

Needed tonincrease from 10x10 to a 10x20. Didn't have one so helped me get to 10x10s. They looked out for my best interest.

Cecelia B.  |  First Impressions 
Clasificación:
4.0

Everything was kool . Keep it up

Robert M.  |  First Impressions 
Clasificación:
1.0

Had major problems with the truck shaking

Jeffery S.  |  First Impressions 
Clasificación:
4.0

The presence of the rat trap in the unit worried me. The folks on site were super helpful.

Ruth O.  |  First Impressions 
Clasificación:
3.0

Great!!!

edwina a.  |  First Impressions 
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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