Customer Reviews for U-Haul Moving & Storage of Schererville

6,925 reviews

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, staff was very helpful and amazing. I honestly am impressed and truly happy with my experience. They really went above and beyond.

MarcAnthony G 
Rating:
5.0

Improve the online booking process and online check in process.both were useless. Representatives at both pick up and drop off locations agreed

Brian O 
Rating:
5.0

Customer did not leave a comment.

Kristine R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

The service was great especially considering they were very busy and had minimal help. Need too hire more people! The 2 people I saw were working very hard too help everyone as quickly as possible!

Earl S 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Nothing. UHaul saved my daughter about $7000 because of a shady moving company. Truck was perfect and mechanically sound to make the 780 mile trip from Indiana to North Carolina. I am very grateful for all the help from the people at the Schererville location. Thank you. 😊

Marc M 
Rating:
5.0

Customer did not leave a comment.

HENRY C 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Eric was very professional

WILLIE S 
Rating:
5.0

Customer did not leave a comment.

Darlene C 
Rating:
5.0

Customer did not leave a comment.

Mike b 
Rating:
4.0

Customer did not leave a comment.

Everardo R 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Yet again this was my original drop off location only to receive a text to drop off at a different location they never received my original reservation from the U-Haul representative who supposedly set it up so had to call again to get it straightened out and I also had to call to get a storage unit set up because they didn’t put that in either so as far as the customer service in store excellent but the reservation department over the phone very poor

alexandria W 
Rating:
5.0

Customer did not leave a comment.

Steve G 
Rating:
5.0

All as described and promised. Easy process.

James P 
Rating:
5.0

The service was very professional and pleasant would highly recommend uhaul

Roger A 
Rating:
5.0

Everyone was so nice and helpful

Richard M 
Rating:
5.0

Customer did not leave a comment.

Dave P 
Rating:
5.0

The best. In and out in a flash. Great people!

DAVE R 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
4.0

Customer did not leave a comment.

glenn r  |  First Impressions 
Rating:
5.0

I had a reservation for a utility trailer to pick up some patio furniture. Process was very fast and easy, and the trailer was in really good condition. The U-Haul rep hooked everything up and had me test the lights before sending me on my way. Upon return, I pulled in, and they processed the return in a minute or so, and I got the receipt via email when I got home. Very friendly people, and I will certainly be using this U-Haul location in the near future.

Greg J 
Rating:
1.0

I was overcharged as going 112 miles. I drove under 22, I am fighting this or removing payment from credit card if they don't adjust, this is robbery.

Farooq N 
Rating:
5.0

Customer did not leave a comment.

Kristin J 
Rating:
5.0

Job well done, start to finish.

michael t 
Rating:
5.0

Customer did not leave a comment.

Crystal C 
Rating:
5.0

Customer did not leave a comment.

Kenneth D 
Rating:
3.0

Make sure truck gets throughly inspected prior to being put on the road, the vehicle I rented was extremely loud and the steering was extremely loose which caused difficulty with driving

Brandon V 
Rating:
5.0

Customer did not leave a comment.

Kalvin R 
Rating:
4.0

Customer did not leave a comment.

Valerie B 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
4.0

Customer did not leave a comment.

Les N 
Rating:
1.0

I emptied out my unit and they took it upon themselves to close my account even though I still had a few weeks to make a payment. I took my lock off to switch locks. They could’ve have called me and asked me.

Christopher M  |  Overall Experience 
Rating:
5.0

Keep up with the good customer service - the staff was professional and pleasant.

Gustavo M 
Rating:
5.0

Customer did not leave a comment.

Mike b 
Rating:
5.0

Customer did not leave a comment.

Melissa K 
Rating:
5.0

This location needs help with answering the phone. Possibly need another associate to help. The associates onsite were all working very hard in the field when I arrived. I understand that finding workers at this time is very difficult.

Jason C 
Rating:
5.0

Customer did not leave a comment.

CHRIS B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Subbarao M 
Rating:
4.0

Customer did not leave a comment.

paula b 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
5.0

Staff was courteous and helpful.

Julie M  |  Online Move In 
Rating:
5.0

Nothing I what a great service 👍

francisco r 
Rating:
4.0

Great location! Really good experience. Will absolutely rent here again.

Lea T 
Rating:
5.0

Customer did not leave a comment.

Jessica B 
Rating:
5.0

Very quick and easy process to rent a Uhaul at the Schererville, IN location. Just as easy of a process to return the truck as well. I would recommend to anyone moving stuff themselves instead of hiring a moving company.

Julio V 
Rating:
5.0

Customer did not leave a comment.

ANDREW Y 
Rating:
5.0

I didn't get the young lady name that help me but she was very helpful in assisting me with what was needed she very pleasant .

Irene M 
Rating:
5.0

Was serviced by the Owner who was a great help. I will definitely use this location again

JOSEPH G 
Rating:
5.0

Customer did not leave a comment.

joe d 
Rating:
5.0

The shocks were gone

DENISE M 
Rating:
5.0

Customer did not leave a comment.

Lawrence D 
Rating:
5.0

Customer did not leave a comment.

kinsrice F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim r 
Rating:
4.0

Customer did not leave a comment.

Marion S 
Rating:
5.0

Customer did not leave a comment.

Joanne K 
Rating:
5.0

Everything that was done was above expectations. The only concern was that I had to ask for the hitch that was included with the package.

lesley p 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

PETE C 
Rating:
5.0

Used this location multiple times

SCOTT S 
Rating:
5.0

Masonwood Moving were phenomenal they were extremely professional

KARL Y 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
4.0

There was a pretty long delay in getting the hitch installed and I waited over 4 hours for it to get done. Additionally, my bumper was unfortunately damaged during the installation. However the manager was very responsive and accommodating and the entire staff was courteous from my very first inquiry about getting the hitch installed and throughout the installation. I have made a claim with your insurance company so I can’t comment on how well the issue of the damage will be addressed.

ADAM R 
Rating:
5.0

The experience that I had would be difficult to improve. Everything went smoothly. The attendants before and after were very helpful, professional and helpful. I will rent from this location again

Pete f 
Rating:
4.0

Customer did not leave a comment.

chris b 
Rating:
5.0

Customer did not leave a comment.

Mike b 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
4.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Sara D 
Rating:
5.0

Customer did not leave a comment.

Duane K 
Rating:
5.0

Employees at the Schereville store were extremely efficient

Timothy Y 
Rating:
5.0

Customer did not leave a comment.

Damon N 
Rating:
5.0

Nothing needed, the service and people were great. Very glad I came here to hav

Kim P 
Rating:
5.0

Customer did not leave a comment.

tim k 
Rating:
5.0

Great coustomer service

Samuel H 
Rating:
5.0

Customer did not leave a comment.

Cassandra M  |  First Impressions 
Rating:
3.0

The automated drop off process has bugs in the app. It was dark and raining when I dropped off trailer and I was not able to take a picture in the app. There needs to be a way to send on-site photos and link them to the return so there are no problems following the drop off.

Henry S 
Rating:
5.0

Customer did not leave a comment.

Lou D 
Rating:
5.0

Excellent customer service, thank you!

Desiree K 
Rating:
5.0

Professional staff. Very helpful. Truck was ready.

Jason M 
Rating:
5.0

The staff were friendly and professional. I brought a copy of the reservation and the custom hitch was installed as I waited at the facility. This was a pleasant and painless experience and I am repeat customer of U-Haul and I have employed the custom hitch install service in the past. Thank you for the consistent and reliable service at all locations.

Robert F 
Rating:
5.0

Staff was extremely attentive and very helpful. Even though they were having trouble with the system, it still did not delay the process. I would highly recommend colleagues to come to this location.

John S 
Rating:
5.0

Customer did not leave a comment.

Tom G 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

Easy out and easy in. This facility has great inventory.

John F 
Rating:
4.0

Customer did not leave a comment.

Dale M 
Rating:
5.0

Service was great. Everything went well.

Charles B 
Rating:
5.0

Everything went just great

nick s 
Rating:
4.0

Customer did not leave a comment.

Ralph K 
Rating:
5.0

Customer did not leave a comment.

Garry S 
Rating:
1.0

Car did not fit on trailer even though U-Haul said it would. When I went to return trailer, rep said I should have been told it would be close clearance but was never told that nor did I think that because U-Haul said guaranteed to fit.

Ryan W 
Rating:
4.0

I’ve rented from other locations but none compare to this one. They always do a great job at this location.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
4.0

Very helpful and professional

eric r 
Rating:
3.0

The truck got 7 mpg. It had a transmission problem. It wouldn’t shift easily from first gear, causing the engine to over-rev and consume way too much gas. I think you should make known to your customers that your trucks are very uneconomical and they should expect really poor gas mileage. It would help better estimate the cost of gas added to the rental. This truck was beat up really bad, with over 137,000 miles.

John B 
Rating:
5.0

Customer did not leave a comment.

Patrick W 
Rating:
5.0

Customer did not leave a comment.

Sharon A 
Rating:
5.0

Excellent overall experience. Staff was friendly and accommodating.

Mario P 
Rating:
5.0

I was in a time crunch the staff worked quickly to get me going.

Michele R 
Rating:
5.0

Customer did not leave a comment.

Jackie O 
Rating:
5.0

Everything was fine.

frederick b 
Rating:
5.0

Customer did not leave a comment.

Alex P 
Rating:
5.0

The trailer rental was easy peasy and went smoothly. I also secured through UHaul a moving company that cancelled that morning. We scrambled and, at the last minute, found some strong young relatives to help. If we had not found someone to do the heavy work, we would have had to cancel the trailer rental. Note to UHaul - remove Chicago Pack and Move from your trusted movers list - they are not dependable. Thank you. Mary Carol 708-280-8098

Mary C 
Rating:
4.0

Customer did not leave a comment.

Todd N 
Rating:
5.0

Brianna was very helpful and considerate of my situation and budget. I appreciate it and will recommend to others people who need U-Haul services.

Ruben E  |  First Impressions 
Rating:
5.0

That location is great !! The store is clean , the staff and Management team is awesome. No matter how blue you feel. They make everything feel, like is going to be alright. Been a customer at that location for over 20 years. Thank you 🙏 so much.

Juanita M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandria P  |  Overall Experience 
Rating:
5.0

Staff were helpful

Chakara H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine L  |  Overall Experience 
Rating:
5.0

I recommend this specific U-Haul site to anyone needing the services. Courtney and her staff are excellent! She always goes above and beyond to help a customers needs and budget range.

RUBEN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET K  |  Overall Experience 
Rating:
5.0

Excellent service was pleased with customer service and easy And understanding with service provided thanks

Aaron S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norman w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandria P  |  First Impressions 
Rating:
5.0

Prices are lil too much, when storage paid on time or lil earlier give discount

Maria T  |  First Impressions 
Rating:
4.0

The units were fine and the onsite staff were good. My only issue was that they (owners or corporate) were constantly raising the prices.

Josh J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy C  |  First Impressions 
Rating:
5.0

Great customer, manager was very helpful.

LA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myra F  |  Overall Experience 
Rating:
5.0

Always very friendly and helpful. I've used this facility about 6 times in the last 7 years.

DERRICK M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arutro g  |  Overall Experience 
Rating:
5.0

Excellent customer service. Would highly recommend

tom m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trinity M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trinity D  |  Online Move In 
Rating:
5.0

EXCELLENT LOCATION STAFF FRIENDLY AND POLITE AND THE GM MAKES YOU FEEL WELCOME ALWAYS THERE IF YOU SHOULD NEED ASSISTANCE WITH ANYTHING

ROBERT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Michal B  |  Overall Experience 
Rating:
5.0

Customer service went above and beyond

steven h  |  First Impressions 
Rating:
5.0

I LOVE YALL

Carrie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristian B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
5.0

There was only one problem, which was the overhead door was hard to lift at times and the black weather stripping along the sides was coming off

Anthony S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID W  |  Overall Experience 
Rating:
5.0

The whole process was very streamlined online. And the unit was ready when I arrived with a lock inside and a map

Anthony S  |  Online Move In 
Rating:
5.0

The sales person helped me resolve a problem that I was having in reference to my truck

shirley s  |  First Impressions 
Rating:
5.0

Manager was great. Always nice with a positive attitude.

DAVID B  |  Overall Experience 
Rating:
5.0

Courtney L. couldn’t have been more kind or helpful in my interactions with her. She made a very difficult situation so much easier. Many thanks and appreciation to her. She is definitely an asset to your company and deserves company recognition also for a “job well done”! Thank you Courtney!

Roseanne L  |  Overall Experience 
Rating:
5.0

Courtney, Gabriel, Brianna and any one else I may have forgotten but did speak with in the process of renting a storage unit at the Schererville, IN facility were extremely helpful, polite, and friendly! They made what could have been a very difficult situation for an “out of state” client as smooth as possible! Thank you to everyone for their assistance! Please thank your excellent employees on my behalf. Sincerely, Rose Ann Lundblade 31950 Corte Sagunto Temecula, CA 92592 951-297-1543

Roseanne L  |  First Impressions 
Rating:
4.0

So very easy to work with and very knowledgeable about the rentals of storage units.

laroy G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Braden W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce H  |  Overall Experience 
Rating:
5.0

I had no issues other than

Antoinette L  |  Overall Experience 
Rating:
5.0

I just appreciate how accommodating all of the u haul companies have been. It could be boxes or finding me a last minute storage option. All of it has been appreciated

Denona P  |  First Impressions 
Rating:
4.0

There was a mix up when booking the move in date. Manger (Courtney) dig a great job fixing the situation.

James E  |  First Impressions 
Rating:
5.0

Both the people I talked to we're very helpful.

Christopher G  |  First Impressions 
Rating:
5.0

Everything was amazing everybody was friendly and all my items were safe and sound

Markeya L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie M  |  First Impressions 
Rating:
5.0

Great experience. Reasonable prices, helpful and friendly staff. Would highly recommend

Susan S  |  Overall Experience 
Rating:
5.0

Your facility is awesome and I appreciate the understanding when a valued customer gets into financial hardship especially with the pandemic Covid 19 my employment has been hit hard I work for ford motor company Chicago assembly plant and we have been hit hard with layoffs due to part shortages stemming from the pandemic actually 2021 was harder than 2020 and your facility has been extremely understanding! I really appreciate that! Your the best!

Sergio &  |  First Impressions 
Rating:
4.0

Only issue is with the amount of ice making it dangerous to get in and out of the storage unit.

CHRIS T  |  First Impressions 
Rating:
4.0

The door rubber trim is hanging off and makes the opening very difficult...unit 446. Otherwise, all ok.

andrew a  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly and made our experience go smoothly. I would recommend highly

Susan S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asante B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DORTHIE R  |  Overall Experience 
Rating:
1.0

Charging for storage after they lock me out, try to make arrangements get my things, by paying fifty and then another payment but was refuse, never heard from them, now saying owe over seven hundred dollars, filing bankruptcy cause of ur company

Alicia V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle E  |  First Impressions 
Rating:
3.0

No one seemed to understand my reservation & paid for moving supplies had to remind them I paid for them so they can give them to me as well as my locks .

Alajah V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA S  |  Overall Experience 
Rating:
5.0

Great experience here. Employees all very respectful and helpful

DERRICK M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY K  |  Overall Experience 
Rating:
3.0

If feel my account should have been pro-rated after I emptied my unit. That's how it should be.

JULIA R  |  Overall Experience 
Rating:
5.0

I just want to say how helpful and friendly the staff are at the Schererville location. I highly recommend this place. Units are clean, trucks run great and the prices are good too!

Cheryl J  |  Overall Experience 
Rating:
2.0

My unit was not available and double booked. It's impossible to talk to anyone at this location as the phone numbers provided go to central office. Staff are not quick, nor really knowledgable. Takes forever to look into things. They do not give prorated rent back if you move out shortly after month end, but they do start process of renting it back out on your dime. Renting a trailor was straight forward. Better ordeal.

paul m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie L  |  First Impressions 
Rating:
1.0

We have a major problem. First of all your manager is a liar. And then refused my attempts to get a hold of her. Thats your problem not mine. My problem is she restricted my entry into my unit until her staff of THREE came out to take the second lock off. Only to find a 3 ft square of wood shavings that got wet were leaking. I never signed a contract giving you permission to lock me out of my storage unit. Under any circumstances. Period. So here we are now, in fact ill be scorned from my attorney if she finds out I am taking to you about this pressing issue.

Robert M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia B  |  First Impressions 
Rating:
4.0

Wish they had indoor climate controlled units.

James J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James J  |  First Impressions 
Rating:
5.0

Great staffing great manager so helpful and they so amazing thank you guys

Mohammad D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauryn B  |  Overall Experience 
Rating:
2.0

Overbooked my unit. Central office / web reservations need more controls.

paul m  |  First Impressions 
Rating:
5.0

I usually paid for my storage unit in person, or over the phone, either way any time I called or went in directly, the staff was always professional and polite, for example I bought a house, and my husband went over to our unit to remove what was left there, however I could not find the card to access getting in, I called & the staff was very quick to help my husband when he was there, the staff promptly took care of what he needed, which was helpful because several of our friends were helping to remove everything from that storage. I can only wish that other companies and retail stores had staff’s as amazing as u-haul, if I need storage in the future, it will only be u-haul. Thank you for the superb help in anything I may have asked or purchased, to make my experience every time I called or went to u-haul in person. I would recommend any of my friends or family to use u-haul, there are a lot of storage places, however if you want everything to go as easy as possible, U-haul is the perfect place to handle your storage needs, and their staff is nothing less than courteous and professional. Thank you for everything you assisted with me. My name is Karen Catona

karen c  |  Overall Experience 
Rating:
4.0

Best customer service. Really helped make the rental of the truck and unit very unstressful.

Cheryl J  |  First Impressions 
Rating:
5.0

Thank you, Thank you, Thank you

MARVIA A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dessie J  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful. Took you to unit made sure it was clean and explained process for entering and exiting facility.

Bradley M  |  First Impressions 
Rating:
5.0

The staff were always friendly and helpful.

Hamed I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOFIA R  |  First Impressions 
Rating:
3.0

I put my experience as average because it wasn’t excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been “given away” prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said “prices go up $5 once a year so prices are higher than you were quoted.” This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn’t until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.

Sophie G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DRAGAN M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adam F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barry W  |  Overall Experience 
Rating:
1.0

Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage— I didn’t have rats in my belongings before just in case anyone wants to know — I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.

JEANNE H  |  Overall Experience 
Rating:
5.0

sometimes on hold longer than I'd like

kelly h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARNELL A  |  Overall Experience 
Rating:
3.0

The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.

Jeff m  |  Overall Experience 
Rating:
5.0

Excellent customer service team. Thank you for a truly professional experience.

David B  |  Overall Experience 
Rating:
5.0

Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.

Philipp W  |  Overall Experience 
Rating:
5.0

Everything was great. I’m finally in my new house. If I ever need storage again, I’ll be sure to use you again. Thank you

Angelique C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNEY H  |  First Impressions 
Rating:
5.0

Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.

renelda f  |  Overall Experience 
Rating: