Customer Reviews for U-Haul Moving & Storage of Savannah

7,360 comentarios

8810 Abercorn St   Savannah, GA 31406
(In between Pepboys and Jalapenos)

(912) 927-6550

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(912) 927-6550

8810 Abercorn St
Savannah, GA 31406
(In between Pepboys and Jalapenos)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
2.0

we had 2 different reservations and we tried to tell these people and the ones on the telephone which was right and they never did get it straight so they charged us a drop off fee for where we were suppose to drop it off. talk about confusing...

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K.  |  Overall Experience 
Clasificación:
2.0

Beware of leaks!!! Our entertainment center is all sorts of jacked up :(

Renee D.  |  Overall Experience 
Clasificación:
5.0

Fix things that are broken so the next customer doesn't have to deal with problems on the road.

Lanan F. 
Clasificación:
5.0

Elite customer care

MARCUS E. 
Clasificación:
1.0

I was not able to rent a storage from this facility due to the lack of storage size. The parking lot was pretty dark when I dropped the rental truck off. As far as the storage facility lighting, I did not pay attention.

Tanya R.  |  Overall Experience 
Clasificación:
3.0

I want to take the time to thank Toni, the friendly lady from Arizona that works there for helping with finding the right storage since uhaul facility did not have the right size storage for my belongings. She was even friendly enough to assist in backing the truck out of the lot for my authorized driver. She told us to save mileage on the truck by parking it on the lot next door and to use our vehicle to find the storage needed. One bad thing about the facility I can say is I know that some staff were new. They knew the size of the truck I had. I told them that I know I picked a storage too small. I just picked one online to just get one reserved and once I get there, I will get the right size. The lady saw my truck and told me they did not have a storage to fit my needs. Instead of showing me their storage size, she processed payment for the storage and I had to find out for myself the storage was too small. That was a waste of time. I had to come back the next day to get a refund because I had to go with a different storage facility. Staff should be trained to show the storage first to make sure it fits the customers' needs.

Tanya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
1.0

Helpful, Friendlier, Accomodating especially to military/veteran customers. Heartless employees

Zoraida R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

Smile

rodney J. 
Clasificación:
3.0

El cliente no dejó un comentario.

benjamin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony Q. 
Clasificación:
5.0

Great service! Everything went smooth and quick.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakisha F. 
Clasificación:
4.0

El cliente no dejó un comentario.

THERHESA J.  |  Overall Experience 
Clasificación:
5.0

I couldn't do the return check- in. It keep saying it was a error. I left the truck with the attendants checking in the trucks.

Theodora J. 
Clasificación:
5.0

You employee made me feel great. Excellent group

Donna S. 
Clasificación:
1.0

They wouldn't allow me to use the dolly because it was reserved for the next business day, although I was just using it and leaving it there for it to be used for the reservation the next day. They were adamant about me NOT using the appliance dolly after telling me they had a regular dolly. They had me waiting for about 20 mins at the gate while they close up shop after my card was not working to get thru the gate, the service was horrible and they did not try to accomadate the customer at all.

takeisha L. 
Clasificación:
5.0

Not much, everyone was nice and my experience was great

Douglas W. 
Clasificación:
1.0

They did not have the trailer that we reserved, so we had to drive to another location.

Dayna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffanie E. 
Clasificación:
5.0

I had made my reservation online and when I came in I had to go over ALL the info again. The woman taking care of me was great and just doing her job. It feels like that was a failure of your system.

Jeremy H. 
Clasificación:
3.0

I had to go through 4 different locations. The first 3 had broken trailers. Additionally they messed up my reservation, so I ended up needing to pay a late fee. Granted I should have caught it, but it was their mistake.

denver H. 
Clasificación:
3.0

Make sure truck you reserve for customers is in working order.

Craig W. 
Clasificación:
5.0

The lady who helped me when I arrived to pickup my trailer was so friendly. I don't remember her name but she had the best attitude and put a smile on my face.

Stephen B. 
Clasificación:
5.0

The guys were helpful and got us on our way quickly which was greatly appreciated. Very friendly and courteous.

Vicki D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

david O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

I have already recommended this location to other friends and businesses because of the ease in renting. From the parking lot, to service inside and then returning truck the agents were exceptional and extremely helpful! Only business in Savannah that has the best employees! Thank you! Hilary

Hilary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryann G. 
Clasificación:
5.0

Very cheerful and ready to help. 2 nice ladies up front. Speedy and easy transaction.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie B. 
Clasificación:
1.0

For some reason my drop off location was changed with out notifying me. Then the new location tried to charge me for the extra mileage it took to drive the truck to the new location.

STEPHEN P. 
Clasificación:
3.0

Update the website

Erica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

The gentleman who processed our truck return was really friendly. We appreciated his helpfulness after a long day moving.

Paula B. 
Clasificación:
5.0

Great customer service checking out and checking in.

John L. 
Clasificación:
5.0

Perhaps, allow experienced customers drive in and pickup the trailers they've rented. Especially if their vehicle and hitch have been checked on a previous rental.

James S. 
Clasificación:
5.0

Exceptional customer service and very informative and helpful.

lindora A. 
Clasificación:
5.0

We originally reserved a trailer at a different location. When we arrived there, we waited in line for 20 minutes and watched the employee have an attitude with a different customer because the employee was upset that he was the only one who knew how to set up trailers. We decided to leave and make a reservation at this location. Upon arrival, Steve greeted us with a smile. Steve was amazing to work with! Quick, efficient and friendly! We were very happy with our choice to come to this location. The only complaint I have is when we attempted to return the trailer after hours, the parking lot was full of people and cars from the club located next door. We had the hardest time moving people and vehicles around just to drop our trailer off. It was very frustrating and time consuming.

Lawrence H. 
Clasificación:
4.0

Nothing I can think of.

Melvin A. 
Clasificación:
3.0

Not very well organized. Always long wait times to pickup or drop off.

Bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde W.  |  First Impressions 
Clasificación:
5.0

I did not have any issues at this location but I did at the Ogeechee store. Reserved the day before and the trailer wasn't there when I went to pick up. Thank goodness for the Abercorn store

richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

The people there are some of the friendliest and most helpful people I have ever met.

Ben W. 
Clasificación:
1.0

This was the worst U-Haul experience I've had, bar none. Seatbelts did not work, and when I asked for a different truck they said they don't have any (tons of trucks on the lot were apparently all booked out, but I found them exactly where they were upon my return), especially when they knew I was in a rush and would take anything. The truck shuddered at any speed over 60, steering was all over the place and felt extremely dangerous to drive.

Aneesh S. 
Clasificación:
5.0

The clerk that waited on me was excellent in her service of my rental

Won Zo E. 
Clasificación:
1.0

El cliente no dejó un comentario.

dinaae S. 
Clasificación:
5.0

The Assistant Manager was well-educated on the check-out process and was extremely prompt in getting the rental to me in a timely fashion. No improvement necessary/

Derrick S D. 
Clasificación:
5.0

Lakia is great to work with!

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin P. 
Clasificación:
1.0

The area was dark and unsafe. The app for returning equipment is so much NOT user friendly and I have had repeated negative experiences returning equipment late at night

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARKILA C. 
Clasificación:
2.0

Inadequate parking that stays congested. Customer parking is arranged so that cars get blocked in easily, and because of how long it takes to get waited on, customers get very upset with each other. Although all the employees were very nice and helpful, check-in time was excessively long mainly due to U-Haul systems in place. Flow of traffic and parking need to be drastically improved before I ever use this location again.

David W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanique B. 
Clasificación:
5.0

The best experience. They had everything we needed to move cross country

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Ms. Wendy provided the best customer service.

terneria H. 
Clasificación:
5.0

Great firm that deserves its great reputation

James J. 
Clasificación:
5.0

While the truck ran and got the job done the interior was ready for an update . Driver seat cushion was pretty warn down the seat belt didn't function smoothly. The truck worked but may be time for auction. Lol. Staff at this location is great!

BRANDON J. 
Clasificación:
5.0

Lakia and the staff at Abercorn are awesome and very friendly all the time. I would suggest that location to anyone.

Careen T.  |  Overall Experience 
Clasificación:
3.0

Your trucks are in terrible shape. The first truck had a check engine light on! The second truck was limping along the whole way. It is in desperate need of service!

catherine P. 
Clasificación:
4.0

The only issue that I experienced was the lack of parking, and that could simply have been the time of day and volume of customers present when I was there. The 2 ladys or service staff at the start of my reservation and the 1 lady or service staff at the end of the reservation were excellent. I couldn't have had a better experience.

Robert P. 
Clasificación:
1.0

I used the web site to choose what option to use... the web site told me that my 370z would not work with a dolly but would work with a full size trailer. after getting the trailer and loading my car on it, it was apparent that the trailer would pull the front bumper off of my $80k custom car if I tried to take it off the trailer. That is when I recognized the tire on the trailer was flat. I waited 3 hours for curb side service because the Uhaul center that I got the trailer from said they were not able to change a tire on a Uhaul. After I got to my location I drove to the Uhaul center and cut the bolts off of the guards that were going to rip off my bumper.... after that, when I showed the staff what I had done, they were more worried about the $5k trailer than they were my $80k car... the only reason I was telling them what happened is so that other people would not end up having the same experience as me but the staff at uhaul turned it into, I would have to pay for a trailer that I clearly don't give a fuck about.

ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrystal C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDaisha J. 
Clasificación:
5.0

Easy and quick

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

The inside was not cleaned very well, food particles on the passenger seat and residue from some spilled liquid all across the drivers door! When I got in the first time the low tire warning symbol was enlightened, I went back in and let the employee know! He took it to the back and put air in the tires and came back and said everything was fine, even though the light remained on! I was concerned the whole time while driving it that I would end up broken down on the side of the road with a flat tire or other issue resulting from the waning light!

Bruce L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny T. 
Clasificación:
3.0

The staff was very helpful. The equipment was horrible, however. The appliance dolly broke my brand new washer because the dolly lock was broken and the wheels were too small. I'm super dissatisfied with the quality of the equipment.

Rebekah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmilyn D. 
Clasificación:
4.0

Be better staffed. I had a reservation for 930am, but due to a real long wait time I didn't receive my truck until after 10am.

YALANDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
5.0

NICE AND EFFICIENT

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakeyia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad E. 
Clasificación:
5.0

The sales rep Lakia was very helpful

Keyi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANYELLE L.  |  First Impressions 
Clasificación:
5.0

Great job

Roger O. 
Clasificación:
5.0

Always a great experience using U-Haul and this location was no exception. Keep up the good work

Adrian B. 
Clasificación:
3.0

Give the service counter iPads enabled with 4G cell service to prevent single point of failure if internet service goes out city wide.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE H. 
Clasificación:
5.0

Helpful staff

eric H. 
Clasificación:
1.0

I was told there be a dolle no dolle told moving pads no pads I told I can pick up at 9 .got in at 9 no truck till 11 not that truck was in .it was. Your people did not care. never rent from uhal again

Russell S. 
Clasificación:
5.0

Great service hard workers

Richard H. 
Clasificación:
3.0

Overall, I accomplished what I needed to do. Most of the staff were professional. However, one staff member was unnecessarily condescending and dismissive. I didn't want to give a bad rating based solely on that bad interaction

jacquelyn h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Truck had 159,000 miles The service engine light came on hallway in between Dublin and Milledgeville very late at night but I was unable to call because the 12 volt plug in to recharge the phone didn't work either.

Kirk S. 
Clasificación:
3.0

I had a reservation for 10:00 am but waited in line for more than 40 minutes and didn't leave the store until after 11:00 am - disappointing!

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B.  |  Overall Experience 
Clasificación:
3.0

I was not made aware that the storage unit was on the second floor until I arrived with the belongings that were being placed in storage. I probably would have looked to another facility if I had known before hand. Carrying heavy boxes and furniture upstairs was a bit much for a septagenarian.

Hugh W.  |  Online Move In 
Clasificación:
1.0

I came in on July 5th and told the staff I was closing my storage rental. I gave a move out date of July 13, 2022. I was told I would not be charged for the entire month of July 2022. I was told Ill be charged for the 13th only, just 1 day pass my payment due date. I was charged for the entire month of July 2022. The staff also closed my account on July 14, 2022 instead of July 13, 2022, the day I left the storage.

SHANDON E.  |  Overall Experience 
Clasificación:
3.0

The facility needs more workers their is hardly no more than 02 people working at a time and causing average 40 minute waits per customer.

DANIEL S.  |  Overall Experience 
Clasificación:
2.0

Didn’t have no lights on after hours and they are ways rude in the office ,and I got tied of it and move out ..

Allana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanon L.  |  First Impressions 
Clasificación:
5.0

Thank for taking care of my n

barbra N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACEY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas J.  |  Overall Experience 
Clasificación:
5.0

Everybody was very nice and helpful

Doug T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUEA S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda D.  |  First Impressions 
Clasificación:
5.0

I had no problems at all everything was kept where I put it there were no roaches no rats no critters crawling around my stuff was just like I put it in there I didn't bring home anything that I didn't put in there I'm grateful for that but no the people are great friendly you got a question to answer you immediately very helpful yes I would use them again if I needed storage again.

Leona E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris R.  |  Overall Experience 
Clasificación:
5.0

The location was great the whole team took care of us. From the staff all the way up to the manager Chris. He was very professional and helpful with our move.

GLADIZ M.  |  First Impressions 
Clasificación:
5.0

Great people to deal with

Jeffrey H.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Jennifer N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W.  |  First Impressions 
Clasificación:
5.0

Thanks for your help

Joseph M.  |  Overall Experience 
Clasificación:
5.0

Customer since was excellent and helped me with everything I needed and more thank you!

Christi S.  |  First Impressions 
Clasificación:
4.0

I would only not recommend the storage units because of the prices. And the units were not lit at all. Other than that, this was a helpful experience.

Alexis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TERESA B.  |  Overall Experience 
Clasificación:
5.0

Lakia and her team are top notch. So friendly and accommodating. Always a pleasure to deal with!

Kurt S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donald J.  |  First Impressions 
Clasificación:
5.0

I had a lot of issues going on they took their time they work with me we got it right I appreciate it thank you Chris five stars

Leona E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TEIARA K.  |  First Impressions 
Clasificación:
5.0

just awsome

marcus i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sabrena j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeremy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareem T.  |  Overall Experience 
Clasificación:
2.0

Moved to another location after an issue with autopay and late fees. Customer Service is not a priority with management.

Nancy B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H.  |  First Impressions 
Clasificación:
1.0

Things had been fine, or so we thought, until we returned to clean out our unit #221 on 10/11/21. We opened the door and discovered water damage in the unit and a large box of personal clothing was damaged from laying in the water for who knows how long. I took pictures of the unit and there was white duct tape over this area, so that tells me there most likely had been water leaking previously, yet U-Haul rents the unit again w/o repairing the leak issue (taping it is like only putting a bandaid on it). We did not purchase insurance on this unit, didn't believe we needed to, if you take proper care of your facility. Obviously you don't and I expect to be properly compensated for the cleaning of the clothes with hopes of getting the musty/moldy smell out. I expect to be notified from U-Haul within the next couple days- if not, I will be following up myself.

Jean N.  |  Overall Experience 
Clasificación:
3.0

Vehicle was dirty when issued. However, vehicle made the trip.

SERGIO R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Angel Y.  |  Overall Experience 
Clasificación:
1.0

I need someone from corporate to contact me ASAP. My unit was auctioned off and I was given the incorrect date. My brother who passed away three years ago had all of his items there and it was auctioned off at $163.00. I am really heart broken and have not been showed any form of sympathy. Nor have I been contacted by the General Manager Chris Spears. Lakia has been an angel in trying to assist me but I still do not understand why I was given the incorrect date for such a time sensitive matter.

Jylyn W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  Online Move In 
Clasificación:
5.0

The general manager Chris was quite helpful getting me into a storage unit. The attendant to check the trailer in was quick and friendly.

Brenda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L S.  |  First Impressions 
Clasificación:
4.0

Always friendly, always professional.

TIMOTHY B.  |  Overall Experience 
Clasificación:
5.0

I was pleasantly surprised at the security and how clean it was. I just wish it was closer to my work.

marcey p.  |  Overall Experience 
Clasificación:
5.0

N/a

Swanzetta A.  |  First Impressions 
Clasificación:
5.0

Lakia and Ralph were exceptional!

Crystal C.  |  Overall Experience 
Clasificación:
5.0

Everyone was more than helpful and went above and beyond to help my Mom and I

Rosalind W.  |  Overall Experience 
Clasificación:
5.0

Staff were exceptionally friendly and helpful. Storage containers were just big metal boxes as expected so what can you really say about that? I would def rent here again.

JAMES K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaymeson F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanika C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ido F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol C.  |  Overall Experience 
Clasificación:
3.0

Staff was overworked and needed help. Not enough employees scheduled causing VERY LONG wait time.

JAMES K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

todd e.  |  Overall Experience 
Clasificación:
3.0

The store hours could have been a little better since I was coming from out of town. Always ensure that the time on the website and the store are the same so that will help with a lot of confusion.

Candice J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXIS D.  |  Overall Experience 
Clasificación:
5.0

I did not have a problem with the staff but unit rained in on some of my things

Franchette B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel h.  |  Overall Experience 
Clasificación:
3.0

You could never speak to an associate. The customer service is at an all time low.

SEBREANA P.  |  Overall Experience 
Clasificación:
5.0

The manager of the facility was excellent. She was able to multi-task while seeing to every's customer's needs by herself. I was very impressed by her professionalism and courteously in dealing with customers. Exceptional Abilities.

jerry f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AGNES R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi L.  |  Online Move In 
Clasificación:
3.0

Don't expect for one person to give you their undivided attention. Expect them to ask the same questions repeatedly after giving them the same answers. It's like you're talking to a brick wall. Their attention spans are all over the place. Pay attention to the customer in front of you.

Candice J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Zack S.  |  First Impressions 
Clasificación:
5.0

Lakia Williams and her staff are great to work with

Joseph W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mecca W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY N.  |  Overall Experience 
Clasificación:
1.0

I have pictures of the unit ceiling falling in and mold everywhere from the hot and cold weather causing moisture in a closed in unit. The weeds from outside began growing on the inside through the back of the storage unit. I had rat feces everywhere. I tried to donate much as I could of furniture items to Goodwill. I refused to take any of it into my brand new home. Everything else was packed and tossed in the trash. I can't believe I was paying for almost 4 years to throw everything away. It was horrible. The Uhaul truck was the only thing that was great. It didn't breakdown this time on me. I wish I could submit these pictures to show other customers. I paid on the 30th of every month which included late fees since my unit was due on the 12th of every month. I paid for Uhaul to deliver horrible services every month to me. I recommend Uhaul to upgrade the whole structure and treat customers items as they would treat their own.

latosha b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becca R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY N.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

helina b.  |  Overall Experience 
Clasificación:
1.0

I was offered a month storage for free with my one way truck rental. I accepted the offer, completed the online move in process at which point I was informed everything was all set to move in. I even called the facility to ensure that if I were not available to move into the unit that my representative could do so if I had completed the online process. I work as a front line healthcare provider and had to work so asked my wife to move the contents into the unit. I gave her all the details to do so, including a screen shot of my confirmation. At the facility, the buildings were very poorly marked and when she asked the employee where the unit was, she was informed that the employee could not give her any information because the unit was not in her name. When my wife finally located the unit, with no help from staff, the codes we were given for access did not work. As I was trying to care for my patients, I was also having to try to handle this chaos over the phone with my wife. Finally, my wife forced to go back to the employee and demand assistance to access the unit. Ultimately, locating and accessing the unit took twice as long as actually moving in the contents. As an extra bonus, to complete the online move in process to the unit, I had to pay 99.95 even though it was supposed to be free for month. I called the location 3/25/2021 to request a refund of the 99.95. The automated system informed me it would be a 20 minute wait for a representative. After nearly 39 minutes someone came on the line. I explained the pricing issue and was told that someone from that location would call me that day. Needless to say, it is 3/29/2021 and I have still not received a call. I am currently waiting on the phone (23 minutes so far) to try to get this resolved. I am EXTREMELY disappointed and frustrated with the entire process and would appreciate contact from someone who can help me. You guys make a point to mention on the automated phone system that calls are recorded to help keep your promises made to your customers. I would like to see proof of that.

Jennifer B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginie M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacey l. M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Krystal B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel B.  |  Overall Experience 
Clasificación:
1.0

Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.

Kimberly W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J.  |  First Impressions 
Clasificación:
5.0

I had a person to quote Catherine storage rate to as first month free and 100.00 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.

Martha W.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help. Randy

Randall F.  |  Overall Experience 
Clasificación:
4.0

The people where very friendly and nice. Very helpful with the moving

tracy s.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald B.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSETTE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Y.  |  First Impressions 
Clasificación:
1.0

Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0

Jasmine C.  |  Overall Experience 
Clasificación:
5.0

I will 100% recommend this place. Really friendly staff that hustled to take care of all of our needs!

Tyler K.  |  Overall Experience 
Clasificación:
5.0

Good customer service and very helpful staff

Ron B.  |  Overall Experience 
Clasificación:
5.0

Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn't seem like it was as hot in there as I thought it would be being mid-August in Savannah.

Savannah S.  |  Overall Experience 
Clasificación:
5.0

good

Robert J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl O.  |  Overall Experience 
Clasificación:
3.0

The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.

herman w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle s.  |  First Impressions 
Clasificación:
5.0

Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.

Nancy N.  |  Overall Experience 
Clasificación:
5.0

Lakia and her team were so friendly, helpful, and knowledgeable!

Kurt S.  |  Overall Experience 
Clasificación:
1.0

Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul's system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..

Amari D.  |  First Impressions 
Clasificación: