Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

6,709 comentarios

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Ninguno

Cyril B. 
Clasificación:
2.0

Your customer service suck

Annquila E. 
Clasificación:
5.0

I was already asked on the online reservation about adding insurance to my rental. It was denied. But when I went to pick up the trailer, I was charged for the insurance even though I had already declined it earlier in my online reservation. I wasn't asked about but it because I would have told them about declining it and was charged for it.

Scott B. 
Clasificación:
5.0

This is not "your old U-haul". It's much better.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline D. 
Clasificación:
4.0

Wait time in line

James M. 
Clasificación:
5.0

Great, fast service. 1/3 the price of a leading competitor.

Joseph M. 
Clasificación:
5.0

Jarmaal was amazing. From greeting us friendly to helping us with the equipment. He even went the extra mile to test our lights and made us aware that one of the fuses was out. He was so wonderful from start to finish, he deserves to be promoted.

Janine L. 
Clasificación:
2.0

El cliente no dejó un comentario.

BreyAnna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

There were pick up issues. However, it was not the fault of the staff. Internet issues. The staff found ways to get customers through pick up and return process the best way they could.

Edward F. 
Clasificación:
5.0

Extremely busy when we arrived, and no vehicles available, even though 4-6 others had made reservations and confirmed vehicles would be available. . Customers getting upset and verbal to staff, but I will say the manager Erica Young handled the issue well, and even provided a vehicle, though not what we had initially requested and was confirmed, Bigger vehicle but same rate as vehicle originally requested. She was very calm and was very accommodating to us and a few others that were not being "over the top" with frustration. Wasn't her staffs fault, reservation system is flawed and so automated it assumed locations have vehicles when they don't!! Poor, Poor online management. But again Ms. Young was exceptional to us.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keonte D. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary O. 
Clasificación:
5.0

The person that hooked up the trailer was nice and very helpful.

Ben B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

Everyone was good

Terry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

I used U-Haul services for the first time on 5/13/2022 . I received 6hrs which was needed for my move. Pick up was okay, as there was only one person working at the time, drop was simple as it was returned way before the 6hr expired. On 5/18/ 2022 I made reservations online, assuming it'll be more efficient once I arrived, because of my deadline. Needless to say it wasn't. In a nutshell I Must say I was extremely dissatisfied to say the least. I only received 2hrs to complete my move, which was beyond ridiculous and near impossible to complete my move. So I called to see if this was a mistake, i was placed on hold, seemed like forever, gave them my name & number, which they couldn't in the system. I dropped off the vehicle thinking I could've gotten a resolve, questions answered. Yet again one person with a line all the way to the door.. I couldn't wait, so I left. I just don't think I will be doing business there anymore.

Aretha W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakeda D. 
Clasificación:
2.0

I had no idea that uhaul only held your reservation for one hour. I thought I would be fine showing up a bit late sine I had the reservation booked for the entire day. I understand this is policy but would appreciate if it was stated more apparent when checking out. Although I understand I was late to pickup, the lady who seemed to be manager was very rude to me and not understanding at all.

BreAnna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiawan W. 
Clasificación:
4.0

The uhaul I rented was full of roaches. I had to shack my items out. It was ridiculous

Jewel H. 
Clasificación:
1.0

I feel I was ripped off. Rented a van for two days returned it in one day, given 271 miles for the trip which wasn't totally used. The contract states from Pooler ga to Fayettevill ga it didn't specify a specific drop off location. I was changed an extra $42 for returning the van a day early, not using all given mileage and leaving the vehicle at a U- Haul location. I spoke with an employee who said his name was Mike who attempted to convince me that U Haul was doing me a favor by only charging me $42 when they could have changed me an extra $600. Historically this company has been known for its professionalism, honesty, integrity and fairness. I hope this is a case of employees over zealousness and not company greed. Resolution: refund the extra $42 back to my card. Until then I nothing positive to say about U- Haul.

GARRY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

Nice, friendly staff

Christene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

carmen L. 
Clasificación:
1.0

3802 Ogeechee Rd in Savannah, absolutely horrible customer service, incoherent morons. I had the truck reserved for 24 hours 7:30pm to 7:30pm, they put down 11 hours, I had to call the reservation specialist to put it back to 24 hours. Today I get my receipt they charged me for “2” days. It isn't rocket science to listen to a customer or put numbers in a computer. Who ever the Manager is there, he's just as bad. Walks away from customers as they are asking him a question, it isn't that hard of a job to do, you book trucks all day.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Avery K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Winifred M. 
Clasificación:
3.0

Ogeechee location was good. Unfortunately, my overall experience with u-haul was extremely disappointing. The KINGS & QUEENS location told me "I had alot of nerve" regarding directions & hing up on me. Her name was Leslie. I'll never forget her. Also, location was changed twice. Causing me to change plans with all arrangements. It created alit of anxiety. Moving is stressful enough without this. Don't plan to EVER use U- Haul again. I don't like being hung up on & the games that were played. Leslie treated me worse than a dog.

Donna C. 
Clasificación:
5.0

The only complaint I have is the mobile check in/check out process. If an account is required to properly use the service, then that should be part of the registration and order BEFORE customers get to the lot. I tried to check in our truck at 11pm on 4/22 and didn't realize it didn't register because I was prompted to login with an account I didn't have. We created a new account, but it didn't matter because the reservation wasn't tied to it. This resulted in a number of issues. Thankfully, the manager on site was able to sort it all out. The customer service at UHAUL remotely was not helpful at all.

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredric B. 
Clasificación:
5.0

Everything was fine

Kayla S. 
Clasificación:
4.0

Reserved a 10' truck, called to confirm reservation the day before “all is good and set to go” we were told. Got there, was helped immediately by a sweet young lady. Told they didn't have the 10' truck and upgraded to a 15' at no extra charge. The young lady that helped us was attend and if she was unsure about any of the details she was quick to ask manager The truck we received was not clean inside - the cup holder had something sticky in the bottom. Other than that, the truck drove well. They also had USB ports to charge your phone.

William G. 
Clasificación:
3.0

Ninguno

Eduardo H. 
Clasificación:
3.0

We had massive issues through out our entire trip with the truck itself. Ive used Haul a few times now and this was the first time I was ever disappointed. Will consider a different company for our next moving needs.

Bridget G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry T. 
Clasificación:
5.0

The entire process was easy right from the start to the end . The reservation process, pick up and return by mobile phone was great. The staff was smiling and very friendly.

Laura D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
2.0

The working staff did not have knowledge of the systems and how to access the reservations. Should have gotten 1 month free rent on storage and lock included. Was locked out the storage at 10pm until 5 am was never relayed this information after explaining more then once had drove 4 hours to move items using the rented van and would be back in 4 hours to store items in the recently acquired storage space.

Douglas R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly W. 
Clasificación:
5.0

More than anything I was thoroughly thoroughly impressed with the manager there she treated me will and she was very professional

Willie H. 
Clasificación:
1.0

Rude and very unprofessional. I waited 20 minutes in the truck at drop off, i decide to go in and the employees were talking and not paying attention, i told them I'm here to drop off and they said to give them the keys and they will send the reciept. When I recieved the reciept a whole 24 hours earlier then charged me for an extra day and had the drop off time totally incorrect. I called livid, they sent me a random amount refund then later on charged me a random amount again. I called them and no one wants to help.

Alexus T. 
Clasificación:
5.0

No comet

adrian M. 
Clasificación:
5.0

Erica and her team for extremely professional quick and helpful. I feel my experience was an superb experience. Thank you team!

Kenny S. 
Clasificación:
5.0

E order was awesome and great customer service

Chris S. 
Clasificación:
5.0

Ms Ericka is the best employee manager at any U-Haul

Jordan S. 
Clasificación:
5.0

Busy place, show before your app

Roger O. 
Clasificación:
5.0

Great assistance and customer service

Victor T. 
Clasificación:
5.0

More help at front desk. Overall service was great.

Arthur M. 
Clasificación:
2.0

Reservation was changed to this location not the original location. Truck was assigned out and was not returned in time. Had to wait for truck to be returned which put was behind schedule almost missing the time to vacat a storage unit.

Norma P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond G. 
Clasificación:
1.0

This was the worst experience ever, the vehicle broke down on me and caused me to run sooooo behind on moving my things making me having to pay extra money to other people and places that I ran late to , then when I tried calling the store to report the vehicle being broke down they kept answering the phone and then putting me on hold immediately before hearing my concern. Once I got back to the location to turn in the vehicle on time to them I was given a 1800 number to call for emergency AFTER me returning the vehicle !! I had to wait another hour and half to get my $100 deposit back causing me to run later again for everything else I had to do only to find out I could only get $17 back from my deposit because during check out they never went over my miles that was put in wrong , plus they never compensated me for the vehicle breaking down on me and causing me to run late handling my business. It was a waste of time and next time I'll happily carry my stuff on my back before I trust to book with them again, spent all that money to be lied to , put in danger with a broke down vehicle on the highway, not given all needed Information during check out, spending more than told and expected, and not even getting a simple apology or compensation for the inconvenience, DO NOT BOOK UHAUL starting to become a scam to large and not thinking about quality.

Taylor W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cory M. 
Clasificación:
1.0

They were supposed to adjust the price when the rental was returned. They charged me 30 dollars to use my card. They said upon returning the equipment they would charge me the real price of 60 dollars but my card statement says the full 100 dollars. That's bad buisness and it's theft

Deanna C. 
Clasificación:
4.0

Not super friendly, but quick and did the job!

Alyse S. 
Clasificación:
1.0

Ripping people off on gas! Picked up on a 1/4 tank, dropped off on a 1/4 tank and they charged me $75 for 8gl! I put $15 in it before I dropped it off! IT WAS ON A 1/4!

PETER G. 
Clasificación:
5.0

I have no complaints, made a reservation on line and I came to get the trailer I reserved with no issue. all damages were notated before I even knew what trailer I was getting, no hassle!

Adam T. 
Clasificación:
3.0

Next time make sure the desk clerk can find the truck and so better hospitality

Lyshell R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
3.0

Their system always goes down and now you have to wait a while ( at least an hour or more)for their system to come back up. This has happened to me twice at this location. Uhaul you can do better but the staff does an excellent job once the system comes back on-line.

Bernard M. 
Clasificación:
3.0

Shorter call time

Jacob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
1.0

The truck was fine during my use with But the people running this store needs a lot of help. Need to send a corporate manager in to get it right because they are a mess. Pissing everyone off in the store all day long. Also there was a homeless guy sleeping in the first truck I got lol.

Adam R. 
Clasificación:
5.0

Very quick and efficient

Roger O. 
Clasificación:
5.0

Very quick and complete. Thank you

Roger O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Argennys P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slavek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

Everything was great!

Raveen J. 
Clasificación:
1.0

An African American male manager(I dont know his name)there, is fucking terrible. He's attitude is super rude and very low efficiency. I witnessed him almost attacked a customer. He is rude to me as well. The truck I got there, stopped working three times in three days. It messed up my schedule so bad. DO NOT CHOOSE THIS LOCATION !

Jiajie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heverly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY K. 
Clasificación:
1.0

I booked a reservation at 3075 Skidaway Rd for 10 am. We arrived at 9:50 and I was informed that the person responsible for checking in u-haul rentals had left to get breakfast. She did not arrive back until 10:30 am. At this time, we discovered that I and another person in line were double booked for the single u-haul truck this location had. When the GM was called, she said that she noticed earlier in the morning that it was double booked - but had not informed either of us customers. We were then asked to wait an additional thirty minutes, then sent to another location thirty minutes away to get a different truck - increasing the amount spent on mileage we would have to pay in order to conduct our move. It took 30 minutes to get through the line at the new location. The GM of the initial location informed us that $50 would be taken off of our uhaul rental cost total, which it was not. At this time, I am struggling to get in touch with her to have the price corrected.

David S. 
Clasificación:
1.0

Everything needs to be improved drastically. People working there at the location have very poor customer service. They continuously left the counter to go outside to do something and were very rude in answering questions. They were taking about 30 minutes per customer to help which is unacceptable. There was a minimum of 10 people in line at all times. Clearly they were not trained or selected without qualification. I would never go there again nor recommend it to it anyone else.

Sohil P. 
Clasificación:
5.0

Everything went well for me

paul Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emery W. 
Clasificación:
4.0

U-Haul needed new wiper blades and there was a lot of play in the steering wheel. Also some important info we should have been informed about on contract was not highlighted or told about better communication

KRIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod C. 
Clasificación:
1.0

Train your people to have good customer service act professional

Odessa C. 
Clasificación:
2.0

I was mischarged and have been waiting two days (mainly on the phone) to be dealt with. I used the unit for ~5 hrs are returned it the same day. Somehow it did not get logged in for three days, which I was charged to my account. This site does not answer its phones and the front desk lacks training to deal with billing. Very frustrating that the management is so inattentive to customers and their employees training needs. I rent often and this place is way below average.

william K. 
Clasificación:
5.0

This place is awesome! A truck is a truck, but the people in this location make the difference! Everyone was very nice and made everything very easy. When I dropped off the truck I left my iPad in it and didn't realize it until I got home. I called them and they retrieved it and held it for me to pick up, AFTER THEY WERE CLOSED! I am so thankful for that! This llcation has been and will continue to be my GO TO place for moving equipment and supplies!

Herman L. 
Clasificación:
3.0

The van was repaired horribly. Both doors leaked water and the interior was so noisy my throat was soar after an hour from yelling to be heard.

Barry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
1.0

Unit had a lock on it. Gate code didn't work. Had to go to desk. Facility had no elevator. Unit on second floor. Decided to get storage somewhere else. Will be canceling storage with U-Haul today.

Daniel F.  |  Online Move In 
Clasificación:
1.0

I had a reservation for a 10x15 with drive up access and after waiting 40 minutes in line I was told the best they could do was a 10x10 on the 2nd floor. When I have a reservation, I expect you to have what I reserved. You shouldn't have confirmed my reservation if you couldn't deliver what was promised. This put me in a tough spot because now I had a 26 ft uhaul full of all my belongings and no where to put it.

Brandon W.  |  First Impressions 
Clasificación:
3.0

Inex perient personnel

Richmond F.  |  Overall Experience 
Clasificación:
1.0

My reserved & confirmed unit was not available. I had to scramble to find another unit at another non-UHaul facility.

Jerome B.  |  First Impressions 
Clasificación:
1.0

Reserved a storage unit & received confirmation number. When I arrived with my loaded truck the unit was not available. I had to scramble & fortunately find another storage unit at a non-U-Haul location.

Jerome B.  |  Overall Experience 
Clasificación:
2.0

Staff can be very rude. Many times the equipment doesn't work.

stephen l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold W.  |  First Impressions 
Clasificación:
5.0

Thank YOU....Will return to you when I have the need again!

David E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Laquincy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonte m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka S.  |  First Impressions 
Clasificación:
1.0

i had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.

Dee Dee M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M.  |  First Impressions 
Clasificación:
1.0

My storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I'm allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. Yo

Janette D.  |  Overall Experience 
Clasificación:
1.0

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Fay J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

fatima b.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
4.0

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brianna m.  |  Overall Experience 
Clasificación:
4.0

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

KENNETH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S.  |  First Impressions 
Clasificación:
5.0

Besides some staff being rude everything else was good

Nathaniel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M.  |  First Impressions 
Clasificación:
2.0

It was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.

Brook S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittine F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karley C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roylisha S.  |  Overall Experience 
Clasificación:
3.0

Regarding the staff: Da'rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren't privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying "four digit number" without directly addressing me. The two clerks weren't outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we're were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da'rian, "I don't think they do that." Now, after all the upselling the young lady was trying to do, she wouldn't ask if there was a waiting list for a larger locker. Again, she didn't directly engage me-the customer-and at that point we had been there about 45 minutes, so I didn't have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could've taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left-we addressed them by thanking them and saying goodbye, but we didn't receive any salutation from the staff.

Matthew T.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
3.0

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S.  |  First Impressions 
Clasificación:
1.0

Please correct this mistake because I don't have a storage with you. Thank you so much.

SHELLEY H.  |  First Impressions 
Clasificación:
5.0

The stag was so friendly to work with. Top notch customer service.

Kevin B.  |  Overall Experience 
Clasificación:
3.0

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ingred m.  |  First Impressions 
Clasificación:
1.0

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TULSDAY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jack c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Adison L.  |  First Impressions 
Clasificación:
5.0

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Overall Experience 
Clasificación:
2.0

I reserved a climate controlled unit. When I got to The facility they told me they didn't have a climate control unit. I knew my belongings would be in there for months that's why I reserved a climate control. My stuff got damaged

john a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B.  |  First Impressions 
Clasificación:
5.0

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  First Impressions 
Clasificación:
1.0

Ghetto!!!!

TIFFANY L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shemic T.  |  Overall Experience 
Clasificación:
5.0

I Love them Great Customer Service Awsome

Loretta E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando M.  |  Overall Experience 
Clasificación:
3.0

Your staff could be a little more caring/corteous, but everything else was fine. ¡Gracias!

Calvert B.  |  Overall Experience 
Clasificación:
4.0

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentella H.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn't use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R.  |  First Impressions 
Clasificación:
5.0

experienced and patient people The Service was done with class.

Tara s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvert B.  |  First Impressions 
Clasificación:
5.0

very friendly associate

Connie S.  |  Online Move In 
Clasificación:
2.0

It was like an oven coming up to grab anything. I understand I didn't pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won't be using u haul again for storage needs.

Elizabeth W.  |  Overall Experience 
Clasificación:
5.0

Everything was handled smoothly

KEVIN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY D.  |  Overall Experience 
Clasificación:
4.0

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S.  |  Overall Experience 
Clasificación:
5.0

Best !! Don't go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M.  |  Overall Experience 
Clasificación:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I'm an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  First Impressions 
Clasificación:
5.0

Very Nice Pl., I’ll definitely come here again

Jeremie B.  |  Overall Experience 
Clasificación:
4.0

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S.  |  First Impressions 
Clasificación:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetris K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy J.  |  First Impressions 
Clasificación:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  First Impressions 
Clasificación:
5.0

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W.  |  Overall Experience 
Clasificación:
3.0

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar B.  |  Overall Experience 
Clasificación:
5.0

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keitra L.  |  Online Move In 
Clasificación:
5.0

The staff was very helpful and friendly at all times

Florida H.  |  Overall Experience 
Clasificación:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

marc b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D.  |  First Impressions 
Clasificación:
2.0

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marc b.  |  First Impressions 
Clasificación:
5.0

Supper fast staff and and very clean facility and equipment! Couldn't be happier.

Kelvin C.  |  Overall Experience 
Clasificación:
4.0

none

John F.  |  First Impressions 
Clasificación:
2.0

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M.  |  Overall Experience 
Clasificación:
1.0

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H.  |  Overall Experience 
Clasificación:
5.0

Staff lovely.

valerie b.  |  Overall Experience 
Clasificación:
5.0

Warm welcome very very nice people that work there

Shemic T.  |  First Impressions 
Clasificación:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  First Impressions 
Clasificación:
3.0

Unit leaked. Lighting was poor., staff was great.

Robert G.  |  Overall Experience 
Clasificación:
2.0

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema M.  |  First Impressions 
Clasificación:
5.0

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH M.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine T.  |  Overall Experience 
Clasificación:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  First Impressions 
Clasificación:
1.0

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN H.  |  Overall Experience 
Clasificación:
2.0

I'm renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  First Impressions 
Clasificación:
3.0

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Perry R.  |  Overall Experience 
Clasificación:
5.0

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Brandi L.  |  First Impressions 
Clasificación:
4.0

thanks

Joyce R.  |  Overall Experience 
Clasificación:
5.0

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Brandi L.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Gracias

Kim S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, especially from Ebony. This is a well-run facility.

barbara h.  |  Overall Experience 
Clasificación:
1.0

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Roberta S.  |  First Impressions 
Clasificación:
5.0

Management team and employees are awesome!! Will be back in future Ms. Jackson

wynette j.  |  Overall Experience 
Clasificación:
5.0

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Samantha G.  |  Overall Experience 
Clasificación:
5.0

So thank for the great service I received.

Joyce W.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

hattrice j.  |  First Impressions 
Clasificación:
5.0

very good and friendly people

Tracy W.  |  First Impressions 
Clasificación:
3.0

No problems 😁

Tamikosha H.  |  Overall Experience 
Clasificación:
5.0

Great!

Abby K.  |  Overall Experience 
Clasificación:
5.0

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

JENNIFER B.  |  Overall Experience 
Clasificación:
5.0

the team were very helpful

CHERYL F.  |  First Impressions 
Clasificación:
5.0

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Ray H.  |  Overall Experience 
Clasificación:
5.0

Jennifer Birdsall was an absolute dream to work with!!

Abby K.  |  First Impressions 
Clasificación:
1.0

I continue to have problems with this location processing my storage payments. I'll need to find another vehicle storage facility because of their poor service.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Gracias

Kim S.  |  First Impressions 
Clasificación:
5.0

Awesome people and great service!!!!

nicholas S.  |  Overall Experience 
Clasificación:
1.0

Poor training, poor customer service. Didn't seem to understand uhaul's computer system. When asked about available lots they said it's just broke down cars that are parked there. we don't rent those.

Aaron H.  |  First Impressions 
Clasificación:
1.0

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Steven B.  |  Overall Experience 
Clasificación:
1.0

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Megan Y.  |  Overall Experience 
Clasificación:
5.0

Staff were polite helpful and service was super prompt.

Melissa V.  |  Overall Experience 
Clasificación:
1.0

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Shakia B.  |  First Impressions 
Clasificación:
1.0

Bad customer service

Chris A.  |  Overall Experience 
Clasificación:
1.0

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

MALAYSIA W.  |  Overall Experience 
Clasificación:
5.0

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

DOROTHY R.  |  First Impressions 
Clasificación:
5.0

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

NORA W.  |  Overall Experience 
Clasificación:
2.0

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Jennifer H.  |  Overall Experience 
Clasificación:
1.0

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

Evi G.  |  Overall Experience 
Clasificación:
5.0

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

TIMOTHY M D.  |  Overall Experience 
Clasificación:
5.0

Excellent staff very helpful and professional!

Stacy A.  |  Overall Experience 
Clasificación:
5.0

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  First Impressions 
Clasificación:
5.0

I can't get over how clean and friendly this location was. They went above and beyond for me.

Gina U.  |  Overall Experience 
Clasificación:
5.0

thanku

MISTY M.  |  Overall Experience 
Clasificación:
4.0

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

THOMAS L.  |  Overall Experience 
Clasificación:
1.0

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Jordan F.  |  Overall Experience 
Clasificación:
1.0

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

Carl B.  |  Overall Experience 
Clasificación:
1.0

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

mark s.  |  Overall Experience 
Clasificación:
5.0

Very good facility.

Bruce C.  |  Overall Experience 
Clasificación:
5.0

Service members were great

George S.  |  Overall Experience 
Clasificación:
1.0

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

Maxwell R.  |  Overall Experience 
Clasificación:
4.0

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

dave j. | Reservación
Clasificación:
5.0

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Frank A.  |  Overall Experience 
Clasificación:
3.0

Small storages are overpriced and access hours to storage are very limited. Great staff!

Catherine S.  |  Overall Experience 
Clasificación:
5.0

Very Helpfull U-Box Crew

Anthony S.  |  Overall Experience 
Clasificación:
5.0

Outstanding service. Thanks.

George S. | Reservación
Clasificación:
3.0

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

JEANETTE C.  |  Overall Experience 
Clasificación:
5.0

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

Rose R.  |  Overall Experience 
Clasificación:
5.0

Costumer service was great

BERNADETTE S. | Reservación
Clasificación:
5.0

Staff was courteous and timely.

Jermone I.  |  Overall Experience 
Clasificación:
5.0

Kind and personable workers

Hamilton D.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

William B.  |  Overall Experience 
Clasificación:
5.0

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

WILLIAM C.  |  Overall Experience 
Clasificación:
4.0

U-box delivered and picked up at my convenience on time, efficiently and without any problems

patricia l.  |  Overall Experience 
Clasificación:
1.0

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

Jason K.  |  Overall Experience 
Clasificación:
5.0

Bueno

quran j. | Reservación
Clasificación:
4.0

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Lorraine B.  |  Overall Experience 
Clasificación:
5.0

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Torrie w.  |  Overall Experience 
Clasificación:
5.0

Great service, I am fully satisfied.

Robert P.  |  Overall Experience 
Clasificación:
5.0

Very professional help us with different plans to rentals after changing

Dale K.  |  Overall Experience 
Clasificación:
5.0

We've stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

MICHELE F.  |  Overall Experience 
Clasificación:
4.0

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Gregory K. | Reservación
Clasificación:
2.0

storage unit was not clean. facility not clean

Chad C.  |  Overall Experience 
Clasificación:
4.0

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Jan C.  |  Overall Experience 
Clasificación:
3.0

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Angel l.  |  Overall Experience 
Clasificación:
3.0

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

Lianjun W.  |  Overall Experience 
Clasificación:
5.0

Great service.

John N.  |  Overall Experience 
Clasificación:
5.0

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

Dale H.  |  Overall Experience 
Clasificación:
1.0

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

tawanna w.  |  Overall Experience 
Clasificación:
4.0

Good service but could improve.

edward j.  |  Overall Experience 
Clasificación:
5.0

Great!

Mohamed K.  |  Overall Experience 
Clasificación:
4.0

Staff was great. Furniture was well taken care

DAVID W.  |  Overall Experience 
Clasificación:
3.0

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

DEBBIE S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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