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tyler tCustomer Reviews for U-Haul Moving & Storage of Savannah Ogeechee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work
Adolfo NTo explain the returning process.
Stephanie UNothing, great experience!
Adline wthe mobile check-in process needs to be improved drastically – the user experience is awful and the technology is buggy
Robert FFriendly & Professional staff !
Robert HGreat customer service representative at the counter!
Myriam HFranklin at the counter was awesome. Very helpful and quick.
James LThe gentlemen that did the install could not have been more professional. Answered my questions and got the job done in under the estimated time.
Mark SGreat customer service,
scott SI was made to believe my total would be $30. I understand if there’s an overage on mileage but when I received the truck it was less than a half tank of gas and put in $30 and also paid $80 at the counter and before leaving. Now I still owe. Very disappointed
Daisha PEverything was fine. The Customer service was good.
Charlene SThe A?C in the truck did not work properly. Unable to switch between panel, floor or defrost. All you could do was turn the fan on high and pray cold air would come out.
Matthew VGreat experience- knowledgeable- professional and friendly.
George Ahad a reservation , still took over as hour to get the trailer
Chris MThe truck was a bit difficult to drive as the steering wheel need lining with the tires. It was difficult navigating the gear into drive or reverse. The truck was out dated.
Sheila JKeep doing as a team, politeness is everything,thank you all.
ABRAHAM AEveryone was friendly, helpful and professional!
cody hStaff here are very friendly and inviting. Made my drop off super easy and even shared some laughs. I’d recommend this place to all my friends!
Brittany HYou guys were just fine
cecil dThe system was down, I drove 4hours with my family from out of town to help me move.The team at this location seem uninterested initially with helping me instructing me to come back later. I let them know I drove along way to move today at that this was a 1.5 hour inconvenience to me. I called customer service- the man eventually hung up and was unable to send me the self check in link! When I finally was able to “self check myself in” to get the keys to a vehicle assigned online- the uhaul had NO GAS IN IT! Worst experience I WILL NOT BE RENTING ANOTHER UHAUL EVER!
ShaJada KCar received on time and work finished as estimated very please with service. I trust the hitch will hold up to expectations. 🤠
Fr WN/A
David WNothing the staff was amazing
nakeya hGood location
Michael M | Overall ExperienceIt was clean but lights was on
latrelle fAssociate was rude and the truck light know was pushed in, the gas needle wasn’t working properly either
Naayesha LWhen I went to leave, the low tire pressure light was on. I went inside as I was concerned. I was told that all their vehicles are shoeing that warning. Well I needed to proceed with my trip as I had a schedule to meet. When I arrived at my destination, the tire looked low in air. I had payed for the road side assistance so I called for help. The young man that came to the house noted that the tire was very low in air and proceeded to add air. I asked him to please look at the tire for nails. Well he left and the warning disappeared. The next morning I noted that the warning came back on! Since the van was now loaded and a 7 hour trip layed ahead, I called for help and explained the situation. This time the service person came equipped with a replacement tire. I told him to change it and he noticed there was a screw embedded in the thread of the tire! I was happy the issue was found and resolved but this delayed my trip by a couple of hours. I reported this upon returning the van and the response was, it will be noted. I will never again rent a vehicle with a tire pressure warning no matter what I am told. The vehicles should be inspected prior to rental! The tire could have blown! Thank God my first part of the trip was with an unloaded vehicle!
Maria YExcelente
Juan PNa
JUSTIN D | First ImpressionsEasy like Sunday morning. Such nice and helpful associates
Arthur CI had the most frustrating experience with U-Haul and will definitely not be using again. I made a reservation for a 20 foot box truck and when I went to the location to pick up the truck the workers told me they had no trucks available. While in the store I heard many of customers also be told their reservations were not being held up on U-Hauls end. I made reservations a week in advance and somehow was not able to leave with a truck. To make things worse the employees told me there was nothing they could do but give me a phone number to their traffic line which I sat on hold with for 35 minutes before being told they had nothing available within a 40-50 mile radius. Not having a box truck and waiting around the U-Haul store for two hours was a huge inconvenience in our moving process. I would not recommend U-Haul to any friends or family, I am more likely going to tell people how frustrating and confusing my experience was with the company while trying to move my mother’s belongs after her passing.
Sofia CThe phone system is cumbersome
Peter WReset the outside review mirrors. After aligning the windows and driving for a while, the windows readjust making it very difficult to see automobiles behind you and your blind spots. Otherwise, a very good experience.
Virginia SThere are two entrances. The lights should automatically come on regardless of which entrance you use. It only works on one end. Wandering up the corridor in darkness to get the lights to work is not acceptable. One entrance had trash people had left piled high. Explains why there are so many rat boxes around. Needs to be much cleaner and well kept for the price.
ROBERT C | Overall ExperienceThe pricing online and in person were very different, which was very confusing. I thought I was gonna pay what I was quoted and ended up paying more. It should be clear on pricing
Shane ENone
Julius RJust a food bar wrapper left on the dash but otherwise okay.
CHRISTOPHER HVery friendly workers, but the location is very run down and needs updating/cleaning
DOMINIC M | First ImpressionsMore counter space to accommodate more customers service so customers don't have to wait in-line while only 1 person is helping customers while others are also helping others outside with Uhaul trucks/ trailers/ vans. However, everyone at this location is amazing and very attentive.
Dionne CInstaller, Charles, was excellent....speedy install and very friendly....thank you
tom tPurchasing new seats for the waiting area would make it more comfortable.
Dorathea FImprove by making it easier to return equipments. It takes up to much of people time and it was very difficult online.
COLETTA DRaven did an amazing job helping me get a vehicle for my out of state move. THANK YOU RAVEN!!!
denise pThe truck could've been washed b4 given to me. Overall it seems like everything was ok
marena cThe staff at this location are excellent - helpful and friendly.but they are hampered by a computer system that is slow and causes delays. I have rented trailers 5 times in the past year at this location and on Abercorn and the system was slow almost everytime.
Michael BGreat customer service!
Samantha CBetter Customer Service I was over charged for miles I didn’t use
KEISHA RStore #70 Team saved the day, by coming up with replacement truck from non-availability status, after an unfortunate turn of truck scheduling availability.
ronald rMuy bien
JORGE GGreat customer service
Shawn TThe young lady who helped us was nice enough, but young man who was doing returns when we picked upC was very unprofessional, he was using profanity calling the young lady a “fuck nigga” and dropping the f bomb over and over while we were standing there with our daughter. Although we knew they were just bantering it was really disrespectful and unprofessional! The truck itself was in good condition, the moving blankets were sprawled all over the floor but we folded them and put them in the bag for the next person this truck also didn’t have a dolly which made things a lot more difficult. Overall I definitely would chose a different location the next time we need a truck!
TRACY CI rented 15’ truck. The day rate is absolutely fine, but the ,99 cent per mile add up and make it a sour experience. I drove from Savannah to Atlanta and back. I paid total of 680$ for a beat up truck, this is way overpriced. 60 bugs for the truck, the rest is for mileage. Nuts, for a piece of junk without a working air conditioner.
THOMAS HThe staff was very attentive to my needs when I walked in the door, and they got me processed quickly at pickup and return. I have used this site twice, and I highly recommend it for anyone needing U-Haul services.
Barry SCheckout was 45 minutes (computers slow and king/queen mattress covers not available per order. The truck was very old. The staff member made pictures of my drivers license on his phone! This is unacceptable.
Rita AN/A
Scott WJust keep making customers your number 1 priority
Phyllis PMy technician was excellent
Anand MA+++++++++ Best in the area
Gary SWas guaranteed a 15 foot truck, they didn't have any and gave us a broken down 35 foot truck that ate all of our money in fuel and more that we had set aside. We made a dispute and still havnt heard from anyone and they are still wanting us to pay an additional $96. We were mislead and would like a refund
Jacob JTHE TPMS indicator light was on … but we were reassured that all the tires were fully functional … there was a slow leak in the driver side rear tire in the valve stem …. Somehow but the Grace of God and after filling the tire with air twice - we made it 500 miles . The strap on the auto transport also said was safe , but it was not …. Could and would have been a deadly disaster , but God saved us AGAIN !
Janice LI wasn’t able to completely register online!
Marco G | First ImpressionsAwesome Outstanding Performance speak very Clearly
willie n | First ImpressionsFriendly helpful staff!
MATTHEW G | First ImpressionsSavannah the customer service rep was rude and unprofessional. Had me waiting for over 30 mins intentionally, acting as if she was waiting on a truck to become available only to assign me a truck that had been sitting in the parking lot already . When I came back to store my items . Gave me an inside storage that was already rented with other people belongings in it , didn’t activate the key card which prolonged the process , didn’t give instructions on how to operate the storage card and system etc. The store manager was nice and intervened after I came back in the store for the 4th time .
Terri C | First ImpressionsI would’ve preferred a ground level unit but I didn’t need a large one and it’s only large units on the first floor. But the stuff was able to locate me a unit on the second floor closer to the door so that worked out well.
Demetrius S | First ImpressionsTell ol girl to slide in my DM’s @Cino_s13
JOSEPH M | First ImpressionsI love. The employees
Patricia D | Overall ExperienceThank you so much manages
CYNTHIA W | First ImpressionsThank you guys for all of your help !!! I definitely appreciate it all . MS. Roneishia was soon helpful and Mr. Franklin !
ARIEL F | First ImpressionsPlease contact me for other information
BRENDA P | Overall ExperienceThere are too many U-Haul trucks and trailers everywhere. Not easily accessible to get your items in or out. At times there were not any carts too use. Not a good location for a U-Haul storage
Jameela H | Overall ExperienceKeeping an RV in this facility has been a chore. The constant addition of a stone surface made driving on it rather than a smooth surface awful. The neighbors constantly left there stuff on my space and when management was told nothing was done. The rearranging of the entrance was also Spain. The only communication was for the monthly fee. Lastly, I never received a new gate opener. Had to get in and out of my vehicle to enter a code.
Lawrence L | Overall ExperienceEveryone has been nothing but great help… Thanks for your services
STEPHANIE Y | First ImpressionsAlways had a great experience when I visited this facility.
JASMYNE S | Overall ExperienceI never got my receipt at the end. Never returned any money back to my card like they said. I never got a receipt I never knew what all was charged. I've checked my email and nothing. That's how y'all getting rich?
Chakiah M | Online Move InMy email stated since I got a truck my storage is free for one month they say NO
Karen G | First ImpressionsTrainee needs to have a trainer in close proximity in order to reduce time. It seemed like quite a few folks waited too long at check out counter. Shift change and over lapping impacted the efficiency. Friendly staff !
Jerold S | First ImpressionsDuring the time we rented space at this facility, there were times when the lighting was not working. Sometimes the storage area was picked up and free of debris and other times it was not. Some folks made their own parking spaces as well. Additionally, trucks, trailers, and trash were positioned so as to make it impassable with my truck and rv.
Diane B | Overall ExperienceWas closing on a home. It was an estate sale witch end up going to court over the property I was buying. The usual employee were very helpful walking through the wat was available and touck care of everything for us .. Very happy with the employee whom I worked with. Thanks Mark
Mark H | Overall ExperienceGreat customer service and support your needs in every aspect thanks
Darold F | Overall Experiencefrank was very much on top of everything
Jeffrey D | First ImpressionsLot of standing around by staff. first day I was there they had at least 6 people working. but only one person helping customers. The unit we had had NO working lights and our unit we in the middle. So i needed to where a head light just so i could use the unit. We i inquired about the NO lights they told me they already know about it. 3 week later still no light, So I asked again when will it be fixed. The response "Whenever we get to it" So again in the dark I moved out. This is unacceptable service. There seems to be no urgency among the crew at this location. The location does well in spite of the current staff.
Anthony L | Overall ExperienceThe floor was dirty and some of the workers didn’t know the policies making it difficult for me to understand what to do.
Mia N | First ImpressionsStorage rates were too high. Late charges double.
Daryl B | Overall ExperienceStaff was friendly but not helpful I ordered a 70’ tv box and when I got there to pick it up they told me they didn’t have it and then I asked for a refund and they said they couldn’t give it to me I had to reach out to customer service support it was horrible I just want my money back
Christina S | First ImpressionsHonestly it’s a pretty good storage place and prices aren’t bad
joseph s | Overall ExperienceManager and staff very pleasant.
DEANNI G | Overall ExperienceMy experience was poor. I completely moved out of the unit after struggling to get one. I submitted all the necessary photos and information the day before my unit renewed and then was billed twice after for the unit. And, after the first bill, I called and asked that the issue be fixed because I fulfilled all my requirements. To be billed again after that is ridiculous. Then, I had to be redirected multiple times on a 10 minute phone call trying to confirm my unit was closed, which it should have been weeks ago. Disappointed and will not return
shia s | Overall ExperienceHad tons of problems with unit, first off someone had the time to lock pick my car and steal my tools out of it and nobday got caught on camera, second one was people next to me where over the line and into my side of the side of the storage and never got a call on that, 3rd and most importantly was not called or notified of price change that happened and was getting over charged
Franklin G | Overall ExperienceExcellent staff
Michael M | First ImpressionsWorkers are awful ..they need more customer service training 😫
Joselyn R | Overall ExperienceThank you for your help
Tammie P | Overall ExperienceGlad he told me about U-Haul
barbara n | First ImpressionsThe staff was friendly and helpful and helped me as I was in a tough spot with nowhere to put apartment possessions until a new place could be found.
Karol M | Overall ExperienceVery helpful and kind! I appreciated the extra time I needed to clean out my storage unit. All of my belongings were safe and clean. Thank you.
Lauren C | Overall ExperienceAssociates were very helpful! Every team member was ready to assist with the equipment. From showing me where my car storage was to helping me back in my trailer! Great place for military who are relocating to Ft. Stewart!
Spencer B | Online Move InCan’t understand why a lock was on my storage unit #252. Please help me out
Ollie K | First ImpressionsEmployees need some more training. Took almost an hour to locate my reservation. No one offered to show me to my storage, I had to ask someone to show me where my unit is because I am a female arriving alone and it was starting to get dark. Regret reserving in this location.
Sara C | First ImpressionsThe guy behind the desk had a horrible odor. He did not know what he was doing. Took over a hour for him to get me settled.I Had to get the manager to help him.
Ronda B | First ImpressionsMy belongs water from storage
LYNDA M | Overall ExperienceGeneral manager Erica young is the best you guys has the best GM in the whole Savannah
Jordan S | First ImpressionsNo comment thank you
sylvester F | Overall ExperienceThe staff is working hard when the little help they have Hat off to the manger
Pamela B | First ImpressionsThank you for services and accommodations.
dedra L | First ImpressionsThe staff was just wonderful keep up the good work uhaul
felicia g | First ImpressionsMy experience was not convenient. So much happen I just dont have the time to write it all. The hall smelled like old clothes and cigarettes. The unit, unit door, and hall was dirty. I really preferred not having to touch the lifters because they were so nasty. Had it not been for this being free, I would have gone elsewhere.
PATIENCE J | First ImpressionsDifficulty accessing unit due to heightened safety measures. Always had problems with access card entering and leaving the facility.
Cassandra G | Overall ExperienceErica Young and her team are very professional. They always provide excellent customer service. I always use this location for my storage and rental needs.
Casey S | Overall ExperienceStaff went beyond normal to help when there was a long line and even when store hours ended.
Reinier B | First ImpressionsOgeechee rd staff was excellent the Abercorn staff was great. They helped me in a crucial time of my life! I will use again and I will recommend. Thanks for a great experience 👍😀😊☺️
Angela D | First ImpressionsFive boxes that were on the top back area were completely soaked. Our cloths smelled horrible and light color items had to be thrown out. Your recovery insurance was way too complicated
Wayne L | Overall ExperienceOther than the fact that I was given a unit that was occupied and had to wait for a new unit everything was ok.
Marian B | First ImpressionsGate is often broken/not functioning or locking, things were stolen out of both parked at unit, a majority of staff was not helpful
Meagan R | Overall ExperienceNone
ERICKA F | Overall ExperienceManager on duty was super helpful and took care of us. It was close to closing time and he was overwhelmed with work, yet still was very helpful and accommodating.
Amanda W | First ImpressionsCustomer service leaves something to be desired. The staff was too busy gossiping to even be bothered to look me in the eye. A 10 minute process turned into 30 minutes because the two staff members could not stop talking to each other. The man helping us told us to wait for him to come back with a lock. At about 5 minutes past close, we realized he had forgotten us and had likely left for the day. The staff ignored us when we tried to get their attention about the issue. Thankfully, the storage unit was clean and access was easy. I am looking forward to not having to interact with the staff again for a long time.
Autumn S | First ImpressionsI have been a faithful customer to U-Haul paying my rental on time yesterday I experience the worst customer service they was trying to charge me for August and September and I'm supposed to be paying for July rental I've been accustomed about 8 months now and it seems they could not find my account I am extremely worried that my things could go missing at any time because of employee negative and a lack of knowledge existing customer that's paying for the month of July not for August and September overcharge me twice and in response telling me I have to wait 5 days to get my money back I recommend get your things out of there as soon as possible......
Darold F | Overall ExperienceUnit had a lock on it. Gate code didn’t work. Had to go to desk. Facility had no elevator. Unit on second floor. Decided to get storage somewhere else. Will be canceling storage with U-Haul today.
Daniel F | Online Move InI had a reservation for a 10x15 with drive up access and after waiting 40 minutes in line I was told the best they could do was a 10x10 on the 2nd floor. When I have a reservation, I expect you to have what I reserved. You shouldn’t have confirmed my reservation if you couldn’t deliver what was promised. This put me in a tough spot because now I had a 26 ft uhaul full of all my belongings and no where to put it.
Brandon W | First ImpressionsInex perient personnel
Richmond F | Overall ExperienceMy reserved & confirmed unit was not available. I had to scramble to find another unit at another non-UHaul facility.
Jerome B | First ImpressionsReserved a storage unit & received confirmation number. When I arrived with my loaded truck the unit was not available. I had to scramble & fortunately find another storage unit at a non-U-Haul location.
Jerome B | Overall ExperienceStaff can be very rude. Many times the equipment doesn't work.
stephen l | Overall ExperienceThank YOU....Will return to you when I have the need again!
David E | Overall Experiencei had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.
Dee D | Overall ExperienceMy storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I’m allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. I
Janette D | Overall ExperienceI've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best
Gale A | Overall ExperienceThe stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.
Steven W | Overall ExperienceMy only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.
KENNETH W | Overall ExperienceBesides some staff being rude everything else was good
Nathaniel B | Overall ExperienceIt was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.
Brook S | Overall ExperienceRegarding the staff: Da’rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren’t privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying “four digit number” without directly addressing me. The two clerks weren’t outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we’re were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da’rian, “I don’t think they do that.” Now, after all the upselling the young lady was trying to do, she wouldn’t ask if there was a waiting list for a larger locker. Again, she didn’t directly engage me—the customer—and at that point we had been there about 45 minutes, so I didn’t have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could’ve taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left—we addressed them by thanking them and saying goodbye, but we didn’t receive any salutation from the staff.
Matthew T | First ImpressionsYou need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.
Brook S | First ImpressionsPlease correct this mistake because I don't have a storage with you. Thank you so much.
SHELLEY H | First ImpressionsThe stag was so friendly to work with. Top notch customer service.
Kevin B | Overall ExperienceI have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188
Shannon L | Overall ExperienceTerrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.
Roylisha S | First ImpressionsAlways busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.
JULIAN M | Overall ExperienceI reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged
john a | Overall ExperienceThe ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.
jack c | First ImpressionsGhetto!!!!
TIFFANY L | First ImpressionsI Love them Great Customer Service Awsome
Loretta E | First ImpressionsYour staff could be a little more caring/corteous, but everything else was fine. Thank you!
Calvert B | Overall Experiencesafety wise need a device to assist with dolly movement up and down stairs.
Angelo W | Overall ExperienceI had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.
Cheryl R | First Impressionsexperienced and patient people The Service was done with class.
Tara s | Overall Experiencevery friendly associate
Connie S | Online Move InIt was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.
Elizabeth W | Overall ExperienceEverything was handled smoothly
KEVIN J | First ImpressionsNo issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.
PHILLIP S | Overall ExperienceBest !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!
Dee D | Overall ExperienceThey are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!
Dee D | First ImpressionsVery Nice Pl., I’ll definitely come here again
Jeremie B | Overall ExperienceStorage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!
Wilson S | First ImpressionsStaff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!
Gary K | First ImpressionsOne of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.
stephen l | First ImpressionsAll of the employees were very knowledgeable and helpful. They made Mai moving experience great.
Myisha W | Overall ExperienceThe facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced
Luz d | Overall ExperienceThe only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer
Rose R | Overall ExperienceThe staff was very helpful and friendly at all times
Florida H | Overall ExperienceGreat place to do business with, I have had my RV parked there for 2 years and I just rented another space
Lehman Y | First ImpressionsThe employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.
William B | Overall ExperienceSupper fast staff and and very clean facility and equipment! Couldn’t be happier.
Kelvin C | Overall Experiencenone
John F | First ImpressionsI informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last
Raasheema M | Overall ExperienceWill never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all
Chelsea H | Overall ExperienceStaff lovely.
valerie b | Overall ExperienceWarm welcome very very nice people that work there
Shemic T | First ImpressionsVery customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.
Heidi D | First ImpressionsUnit leaked. Lighting was poor., staff was great.
Robert G | Overall ExperienceI usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.
Raasheema M | First ImpressionsI had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!
LAMECH M | First ImpressionsStaff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.
Katherine T | Overall ExperienceThe Uhaul administrators were efficient and professional.
JOHNATHAN W | First ImpressionsDuring our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day
EDWIN H | Overall ExperienceI’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained
Chuck S | First ImpressionsAt times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.
Perry R | Overall ExperienceI can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.
Brandi L | First Impressionsthanks
Joyce R | Overall ExperienceI love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart
Brandi L | Overall ExperienceVery friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you
Kim S | Overall ExperienceExcellent customer service, especially from Ebony. This is a well-run facility.
barbara h | Overall ExperienceI waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.
Roberta S | First ImpressionsManagement team and employees are awesome!! Will be back in future Ms. Jackson
wynette j | Overall ExperienceBrett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!
Samantha G | Overall ExperienceSo thank for the great service I received.
Joyce W | Overall ExperienceVery friendly and helpful
hattrice j | First Impressionsvery good and friendly people
Tracy W | First ImpressionsNo problems 😁
Tamikosha H | Overall ExperienceGreat!
Abby K | Overall ExperienceMs. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!
JENNIFER B | Overall Experiencethe team were very helpful
CHERYL F | First ImpressionsEbony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!
Ray H | Overall ExperienceJennifer Birdsall was an absolute dream to work with!!
Abby K | First ImpressionsI continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.
Michael S | Overall ExperienceShout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks
Kim S | First ImpressionsAwesome people and great service!!!!
nicholas S | Overall ExperiencePoor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.
Aaron H | First ImpressionsThis facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .
Steven B | Overall ExperienceHonestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta
Megan Y | Overall ExperienceStaff were polite helpful and service was super prompt.
Melissa V | Overall ExperienceSelf storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee
Shakia B | First ImpressionsBad customer service
Chris A | Overall ExperienceMy lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.
MALAYSIA W | Overall ExperienceMs. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!
DOROTHY R | First ImpressionsWouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.
NORA W | Overall ExperienceThe employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again
Jennifer H | Overall ExperienceThe only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing
Evi G | Overall ExperienceWe used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.
TIMOTHY M | Overall ExperienceExcellent staff very helpful and professional!
Stacy A | Overall ExperienceAlthough short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .
Moses C | First ImpressionsI can't get over how clean and friendly this location was. They went above and beyond for me.
Gina U | Overall Experiencethanku
MISTY M | Overall ExperienceProfessional & friendly staff especially in person. I would recommend more training in phone etiquette.
THOMAS L | Overall ExperienceThis has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.
Jordan F | Overall ExperienceI had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.
Carl B | Overall ExperiencePoor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.
mark s | Overall ExperienceVery good facility.
Bruce C | Overall ExperienceService members were great
George S | Overall ExperienceCustomer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.
Maxwell R | Overall ExperienceI haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah
dave j | ReservationThe young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.
Frank A | Overall ExperienceSmall storages are overpriced and access hours to storage are very limited. Great staff!
Catherine S | Overall ExperienceVery Helpfull U-Box Crew
Anthony S | Overall ExperienceOutstanding service. Thanks.
George S | ReservationOnly minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.
JEANETTE C | Overall ExperienceEbony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol
Rose R | Overall ExperienceCostumer service was great
BERNADETTE S | ReservationStaff was courteous and timely.
Jermone I | Overall ExperienceKind and personable workers
Hamilton D | Overall ExperienceStaff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,
William B | Overall ExperienceThank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini
WILLIAM C | Overall ExperienceU-box delivered and picked up at my convenience on time, efficiently and without any problems
patricia l | Overall Experience10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.
Jason K | Overall ExperienceGood
quran j | ReservationThanks for making adjustments when your forklift broke and hauling them to me on a trailer!
Lorraine B | Overall ExperienceThe manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star
Torrie w | Overall ExperienceGreat service, I am fully satisfied.
Robert P | Overall ExperienceVery professional help us with different plans to rentals after changing
Dale K | Overall ExperienceWe’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.
MICHELE F | Overall ExperienceGreat service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!
Gregory K | Reservationstorage unit was not clean. facility not clean
Chad C | Overall ExperienceYou MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.
Jan C | Overall ExperienceI reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer
Angel l | Overall ExperienceMy Ubox delivery was delayed twice, and I had to pick up the uBox by myself.
Lianjun W | Overall ExperienceGreat service.
John N | Overall ExperienceI did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.
Dale H | Overall ExperienceMy storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better
tawanna w | Overall ExperienceGood service but could improve.
edward j | Overall ExperienceGreat!
Mohamed K | Overall ExperienceStaff was great. Furniture was well taken care
DAVID W | Overall ExperienceJust GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.
DEBBIE S | Overall Experience