Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

8,236 reviews

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Imonie Jones 
Rating:
5.0

Reset the outside review mirrors. After aligning the windows and driving for a while, the windows readjust making it very difficult to see automobiles behind you and your blind spots. Otherwise, a very good experience.

Virginia Stephens 
Rating:
3.0

Customer did not leave a comment.

Ronald Ricci 
Rating:
4.0

Customer did not leave a comment.

Ryan Schimmenti 
Rating:
3.0

There are two entrances. The lights should automatically come on regardless of which entrance you use. It only works on one end. Wandering up the corridor in darkness to get the lights to work is not acceptable. One entrance had trash people had left piled high. Explains why there are so many rat boxes around. Needs to be much cleaner and well kept for the price.

ROBERT CHEESEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

seymour parrish 
Rating:
3.0

The pricing online and in person were very different, which was very confusing. I thought I was gonna pay what I was quoted and ended up paying more. It should be clear on pricing

Shane Emerson 
Rating:
5.0

Customer did not leave a comment.

Bill Nigro 
Rating:
5.0

None

Julius Robinson Sr 
Rating:
5.0

Just a food bar wrapper left on the dash but otherwise okay.

CHRISTOPHER HARRIS 
Rating:
3.0

Very friendly workers, but the location is very run down and needs updating/cleaning

DOMINIC MORRELL  |  First Impressions 
Rating:
5.0

More counter space to accommodate more customers service so customers don't have to wait in-line while only 1 person is helping customers while others are also helping others outside with Uhaul trucks/ trailers/ vans. However, everyone at this location is amazing and very attentive.

Dionne Carlers 
Rating:
5.0

Installer, Charles, was excellent....speedy install and very friendly....thank you

tom tabone 
Rating:
5.0

Purchasing new seats for the waiting area would make it more comfortable.

Dorathea Foote 
Rating:
5.0

Improve by making it easier to return equipments. It takes up to much of people time and it was very difficult online.

COLETTA DARRISAW 
Rating:
5.0

Customer did not leave a comment.

Thomas Forsythe 
Rating:
4.0

Customer did not leave a comment.

john olinde 
Rating:
5.0

Raven did an amazing job helping me get a vehicle for my out of state move. THANK YOU RAVEN!!!

denise privott 
Rating:
3.0

The truck could've been washed b4 given to me. Overall it seems like everything was ok

marena cummings 
Rating:
4.0

The staff at this location are excellent - helpful and friendly.but they are hampered by a computer system that is slow and causes delays. I have rented trailers 5 times in the past year at this location and on Abercorn and the system was slow almost everytime.

Michael Bryson 
Rating:
5.0

Great customer service!

Samantha Chestnut 
Rating:
5.0

Customer did not leave a comment.

stacy williams 
Rating:
1.0

Better Customer Service I was over charged for miles I didn’t use

KEISHA ROYAL 
Rating:
5.0

Customer did not leave a comment.

Brett Ross 
Rating:
5.0

Customer did not leave a comment.

Willie Smalls 
Rating:
5.0

Store #70 Team saved the day, by coming up with replacement truck from non-availability status, after an unfortunate turn of truck scheduling availability.

ronald rackley 
Rating:
5.0

Customer did not leave a comment.

Lena Wynn 
Rating:
5.0

Muy bien

JORGE GARCIA 
Rating:
5.0

Customer did not leave a comment.

Jerry Fecteau 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Elder 
Rating:
5.0

Customer did not leave a comment.

Christina Ortiz 
Rating:
5.0

Great customer service

Shawn Thomas 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn michelle 
Rating:
1.0

The young lady who helped us was nice enough, but young man who was doing returns when we picked upC was very unprofessional, he was using profanity calling the young lady a “fuck nigga” and dropping the f bomb over and over while we were standing there with our daughter. Although we knew they were just bantering it was really disrespectful and unprofessional! The truck itself was in good condition, the moving blankets were sprawled all over the floor but we folded them and put them in the bag for the next person this truck also didn’t have a dolly which made things a lot more difficult. Overall I definitely would chose a different location the next time we need a truck!

TRACY CLARK 
Rating:
3.0

I rented 15’ truck. The day rate is absolutely fine, but the ,99 cent per mile add up and make it a sour experience. I drove from Savannah to Atlanta and back. I paid total of 680$ for a beat up truck, this is way overpriced. 60 bugs for the truck, the rest is for mileage. Nuts, for a piece of junk without a working air conditioner.

THOMAS HEINELT 
Rating:
5.0

Customer did not leave a comment.

Brian Nelson 
Rating:
5.0

The staff was very attentive to my needs when I walked in the door, and they got me processed quickly at pickup and return. I have used this site twice, and I highly recommend it for anyone needing U-Haul services.

Barry Saunders 
Rating:
2.0

Checkout was 45 minutes (computers slow and king/queen mattress covers not available per order. The truck was very old. The staff member made pictures of my drivers license on his phone! This is unacceptable.

Rita Allen 
Rating:
5.0

Customer did not leave a comment.

Brian Blowers 
Rating:
5.0

N/A

Scott Williams 
Rating:
4.0

Customer did not leave a comment.

Johnathan Cox 
Rating:
5.0

Just keep making customers your number 1 priority

Phyllis Perkins 
Rating:
1.0

Customer did not leave a comment.

Quintress Gallimore 
Rating:
5.0

My technician was excellent

Anand Morar 
Rating:
5.0

A+++++++++ Best in the area

Gary Smith 
Rating:
1.0

Was guaranteed a 15 foot truck, they didn't have any and gave us a broken down 35 foot truck that ate all of our money in fuel and more that we had set aside. We made a dispute and still havnt heard from anyone and they are still wanting us to pay an additional $96. We were mislead and would like a refund

Jacob Jackson 
Rating:
5.0

Customer did not leave a comment.

Monique Williams 
Rating:
5.0

Customer did not leave a comment.

Edward Gray 
Rating:
5.0

Customer did not leave a comment.

katie sullivan 
Rating:
5.0

Customer did not leave a comment.

Raymond Santos 
Rating:
1.0

THE TPMS indicator light was on … but we were reassured that all the tires were fully functional … there was a slow leak in the driver side rear tire in the valve stem …. Somehow but the Grace of God and after filling the tire with air twice - we made it 500 miles . The strap on the auto transport also said was safe , but it was not …. Could and would have been a deadly disaster , but God saved us AGAIN !

Janice Lichtenwalner 
Rating:
5.0

Customer did not leave a comment.

Shelvia Eberson 
Rating:
5.0

Andre at the front counter was very helpful and knowledgeable

jaime emerine 
Rating:
5.0

The entire crew at this location was efficient, professional, and friendly.

Kathleen Bennett 
Rating:
5.0

Customer did not leave a comment.

Abdullah Collier 
Rating:
3.0

The truck was very old. The window was not sealed good. We drove through rain and rain was coming through the window.

Martell Merritt 
Rating:
5.0

Customer did not leave a comment.

Suzanne Moccia 
Rating:
5.0

Customer did not leave a comment.

Bobby Garst 
Rating:
5.0

Love yall

Latera Hamilton 
Rating:
5.0

5 stars rating. I got there late and was process fast and pick up my truck for the hours I needed it for... This facility is organized and full equipped to meet the needs of all your purposes. See next time I am moving uhaul....

Maurice Parker 
Rating:
4.0

Customer did not leave a comment.

Anthony Collins 
Rating:
3.0

Failed yo recieve the sasked for truck after being moved to a new location

Ivan Tran 
Rating:
2.0

Customer did not leave a comment.

Krista Hewitt 
Rating:
5.0

Customer did not leave a comment.

rocklan brown 
Rating:
5.0

Great customer service…..The 26ft truck was a little rough……190k spelled like it was burning oil….gmc😂 but over all great experience didn’t break done!

Marc Arnold 
Rating:
5.0

Customer did not leave a comment.

christian costa 
Rating:
4.0

Charles was great with installation of the hitch. The rest room needs soap.

KENNETH Hudlow 
Rating:
5.0

Keep your gas tanks at full.

Christine Thompson 
Rating:
5.0

First, let me say that the young ladies Raven, Ebonee and another young lady who said she had driven a 26' UHaul with ease, truly gave me that extra confidence of driving a 20' UHaul with an auto loader attached. They all gave my reservation personal customer service with compassion and that speaks VOLUMES to me. Thank you so much ladies and hugs from me to you. Now given said this, that AWESOME , manager, I believe his name is McKinney who wears the green shirt. This dudes customer care and service is through the roof. Any problems, he handled with ease and grace. Wow! What an amazing team of people. Much love and the universe always rewards us for our efforts, compassion to our own self and others, and diligence to putting our best foot forward. Be blessed and thanks again. Bernita

Bernita Wilkerson 
Rating:
5.0

Franklin the Manager went above and beyond to help us resolve a hitch and light hookup issue. Best experience we have had at a U-Haul location.

SAMUEL DONATO 
Rating:
4.0

Customer did not leave a comment.

Julie Sapp 
Rating:
4.0

Customer did not leave a comment.

william clark  |  Overall Experience 
Rating:
4.0

I didn't even take the truck i got double charged not from this location

Aidan Geffert 
Rating:
5.0

Excellent service - Franklin Mindy the manager went out of his way to help us and resolve an issue we had.

SAMUEL DONATO 
Rating:
4.0

Santos was a huge blessing and help.

Chuck Reagin 
Rating:
5.0

Just keep up the Good Work.

jerry ducksworth 
Rating:
5.0

Customer did not leave a comment.

George Mccray 
Rating:
5.0

The guys at this location are so helpful our representative by the name of Brandon was so much help to me and my family. I will always come back to this location when I need to rent another truck and I would recommend it to friends and family.

Barbara Hill 
Rating:
5.0

Customer did not leave a comment.

Terry Crump 
Rating:
3.0

Customer did not leave a comment.

Steve Cooler 
Rating:
5.0

Nothing it was great

George Grant 
Rating:
5.0

Customer did not leave a comment.

KHALIL KHAALIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis dawn 
Rating:
5.0

Customer did not leave a comment.

yukarra coleman 
Rating:
5.0

everything went well no complaints.

timothy edwards 
Rating:
5.0

Customer did not leave a comment.

Jeremy Banos 
Rating:
3.0

Customer did not leave a comment.

Michael Loos 
Rating:
5.0

Customer did not leave a comment.

Michael Bryson 
Rating:
5.0

The 6’x12’ covered trailer was not clean when I picked it up. I had to dispose of the debris before being able to load it. (I have a picture if requested)

Koll Andersen 
Rating:
3.0

Customer did not leave a comment.

Bonnie Freeman 
Rating:
2.0

The lady that checked us out was not paying attention to us. She was distracted by everyone else in the store. She did not want to help us with a second truck as our son & daughter in law decided to move back to Ohio all at once instead over a couple of weeks. I, too am in the people business. Friendliness is minimum. Striving for a customer to leave delighted, should be the goal. This experience was neither.

Todd Clevenger 
Rating:
5.0

Customer did not leave a comment.

Paul Tucker 
Rating:
3.0

Customer did not leave a comment.

Rasheda Beckles 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GUIDRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terilyn Palanca 
Rating:
5.0

Make sure the truck is working properly before renting it out

Teric Wilson 
Rating:
1.0

Customer did not leave a comment.

LINDSAY KEITH  |  Overall Experience 
Rating:
3.0

In the future I will drive away then click button to agree to inspection of truck. When I drove away the gas needle dropped from a Lil under 1/4 to 1/8. Took a pic. & went back but was told nothing could be done because I already clicked button.

Lavonne Wright 
Rating:
5.0

Customer did not leave a comment.

Erwin Pearlman 
Rating:
4.0

Customer did not leave a comment.

Casetta Johnson 
Rating:
5.0

Customer did not leave a comment.

WONDA COOPER 
Rating:
5.0

Customer did not leave a comment.

Lavinia Sanders 
Rating:
5.0

Get trucks repair

mark cooper 
Rating:
5.0

Customer did not leave a comment.

maryann evans 
Rating:
5.0

Customer did not leave a comment.

vonnell lipscomb 
Rating:
1.0

The staff contacted me after a mistake with return time and super hostile and rude to me after I stated I had no issue with returning the equipment if there was an issue. Once it was resolved there was no apology or further communication to check in with me after such a bad experience I’m not sure I’ll rent from U-Haul anymore and I’ve used your company for years.

Teneal Boone 
Rating:
5.0

Customer did not leave a comment.

Malcolm Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcolm Thomas  |  Overall Experience 
Rating:
4.0

I wasn’t able to completely register online!

Marco George  |  First Impressions 
Rating:
5.0

Awesome Outstanding Performance speak very Clearly

willie nickens nails   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARIEL FLOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rena walker-williams  |  First Impressions 
Rating:
5.0

Friendly helpful staff!

MATTHEW GUIDRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine Robinson  |  Online Move In 
Rating:
1.0

Savannah the customer service rep was rude and unprofessional. Had me waiting for over 30 mins intentionally, acting as if she was waiting on a truck to become available only to assign me a truck that had been sitting in the parking lot already . When I came back to store my items . Gave me an inside storage that was already rented with other people belongings in it , didn’t activate the key card which prolonged the process , didn’t give instructions on how to operate the storage card and system etc. The store manager was nice and intervened after I came back in the store for the 4th time .

Terri Clay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN WILLIAMS  |  Overall Experience 
Rating:
4.0

I would’ve preferred a ground level unit but I didn’t need a large one and it’s only large units on the first floor. But the stuff was able to locate me a unit on the second floor closer to the door so that worked out well.

Demetrius Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT BAILEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Larry Worthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pennica mumford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY DEAN  |  Overall Experience 
Rating:
5.0

Tell ol girl to slide in my DM’s @Cino_s13

JOSEPH MCKOY  |  First Impressions 
Rating:
5.0

I love. The employees

Patricia Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRIEN ANDERSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SIMONA BRINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Postell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Guadalupe Navarro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA BROWN  |  Overall Experience 
Rating:
5.0

Thank you so much manages

CYNTHIA WALKER  |  First Impressions 
Rating:
5.0

Thank you guys for all of your help !!! I definitely appreciate it all . MS. Roneishia was soon helpful and Mr. Franklin !

ARIEL FLOWERS  |  First Impressions 
Rating:
3.0

Please contact me for other information

BRENDA PARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glenna barnes  |  First Impressions 
Rating:
2.0

There are too many U-Haul trucks and trailers everywhere. Not easily accessible to get your items in or out. At times there were not any carts too use. Not a good location for a U-Haul storage

Jameela Huneck  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUANITA DONALDSON  |  First Impressions 
Rating:
2.0

Keeping an RV in this facility has been a chore. The constant addition of a stone surface made driving on it rather than a smooth surface awful. The neighbors constantly left there stuff on my space and when management was told nothing was done. The rearranging of the entrance was also Spain. The only communication was for the monthly fee. Lastly, I never received a new gate opener. Had to get in and out of my vehicle to enter a code.

Lawrence Lehner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLE MCCRAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK HAINEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pete Alvarez  |  Overall Experience 
Rating:
5.0

Everyone has been nothing but great help… Thanks for your services

STEPHANIE YOUNG  |  First Impressions 
Rating:
5.0

Always had a great experience when I visited this facility.

JASMYNE SMALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mccarthy giles  |  Overall Experience 
Rating:
2.0

I never got my receipt at the end. Never returned any money back to my card like they said. I never got a receipt I never knew what all was charged. I've checked my email and nothing. That's how y'all getting rich?

Chakiah Murphy  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

PEARLINE STEPHENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES WALKER  |  First Impressions 
Rating:
2.0

My email stated since I got a truck my storage is free for one month they say NO

Karen George  |  First Impressions 
Rating:
3.0

Trainee needs to have a trainer in close proximity in order to reduce time. It seemed like quite a few folks waited too long at check out counter. Shift change and over lapping impacted the efficiency. Friendly staff !

Jerold Shaffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS BRANA SANTANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamaan Bryant   |  First Impressions 
Rating:
3.0

During the time we rented space at this facility, there were times when the lighting was not working. Sometimes the storage area was picked up and free of debris and other times it was not. Some folks made their own parking spaces as well. Additionally, trucks, trailers, and trash were positioned so as to make it impassable with my truck and rv.

Diane Boyd  |  Overall Experience 
Rating:
5.0

Was closing on a home. It was an estate sale witch end up going to court over the property I was buying. The usual employee were very helpful walking through the wat was available and touck care of everything for us .. Very happy with the employee whom I worked with. Thanks Mark

Mark Hainey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamaya Hill  |  Overall Experience 
Rating:
5.0

Great customer service and support your needs in every aspect thanks

Darold Frazier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edwin Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS BRANA SANTANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANISHA COOK  |  First Impressions 
Rating:
5.0

frank was very much on top of everything

Jeffrey Davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ashley bigham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDNESHA TRUESDALE  |  First Impressions 
Rating:
1.0

Lot of standing around by staff. first day I was there they had at least 6 people working. but only one person helping customers. The unit we had had NO working lights and our unit we in the middle. So i needed to where a head light just so i could use the unit. We i inquired about the NO lights they told me they already know about it. 3 week later still no light, So I asked again when will it be fixed. The response "Whenever we get to it" So again in the dark I moved out. This is unacceptable service. There seems to be no urgency among the crew at this location. The location does well in spite of the current staff.

Anthony Levigne  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

gail richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel MEARS  |  Overall Experience 
Rating:
3.0

The floor was dirty and some of the workers didn’t know the policies making it difficult for me to understand what to do.

Mia Nelson  |  First Impressions 
Rating:
1.0

Storage rates were too high. Late charges double.

Daryl Blalock  |  Overall Experience 
Rating:
3.0

Staff was friendly but not helpful I ordered a 70’ tv box and when I got there to pick it up they told me they didn’t have it and then I asked for a refund and they said they couldn’t give it to me I had to reach out to customer service support it was horrible I just want my money back

Christina Saucier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronda Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angelic Ivory  |  Overall Experience 
Rating:
4.0

Honestly it’s a pretty good storage place and prices aren’t bad

joseph stevens  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Beaux Canada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUEEN REEVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Mingo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REKEETA ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedez Bradbury  |  First Impressions 
Rating:
5.0

Manager and staff very pleasant.

DEANNI GIBBS  |  Overall Experience 
Rating:
1.0

My experience was poor. I completely moved out of the unit after struggling to get one. I submitted all the necessary photos and information the day before my unit renewed and then was billed twice after for the unit. And, after the first bill, I called and asked that the issue be fixed because I fulfilled all my requirements. To be billed again after that is ridiculous. Then, I had to be redirected multiple times on a 10 minute phone call trying to confirm my unit was closed, which it should have been weeks ago. Disappointed and will not return

shia setter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy Lawrence  |  First Impressions 
Rating:
1.0

Had tons of problems with unit, first off someone had the time to lock pick my car and steal my tools out of it and nobday got caught on camera, second one was people next to me where over the line and into my side of the side of the storage and never got a call on that, 3rd and most importantly was not called or notified of price change that happened and was getting over charged

Franklin Gutierrez  |  Overall Experience 
Rating:
5.0

Excellent staff

Michael Morledge  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

angela wiggins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heide Hartwig  |  First Impressions 
Rating:
1.0

Workers are awful ..they need more customer service training 😫

Joselyn Robinson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEMI CAWTHON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Miles Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashmel Mitchell  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shemic Taylor  |  Overall Experience 
Rating:
5.0

Thank you for your help

Tammie Pinckney  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DEAN BARD  |  Overall Experience 
Rating:
5.0

Glad he told me about U-Haul

barbara nettles  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful and helped me as I was in a tough spot with nowhere to put apartment possessions until a new place could be found.

Karol Murks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL Mersinger  |  First Impressions 
Rating:
5.0

Very helpful and kind! I appreciated the extra time I needed to clean out my storage unit. All of my belongings were safe and clean. Thank you.

Lauren Cordova  |  Overall Experience 
Rating:
5.0

Associates were very helpful! Every team member was ready to assist with the equipment. From showing me where my car storage was to helping me back in my trailer! Great place for military who are relocating to Ft. Stewart!

Spencer Barnes  |  Online Move In 
Rating:
3.0

Can’t understand why a lock was on my storage unit #252. Please help me out

Ollie Kendrick  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kara Dailey  |  Overall Experience 
Rating:
3.0

Employees need some more training. Took almost an hour to locate my reservation. No one offered to show me to my storage, I had to ask someone to show me where my unit is because I am a female arriving alone and it was starting to get dark. Regret reserving in this location.

Sara Caro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Foy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HENRY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louvenia Brant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy Thomas  |  Online Move In 
Rating:
1.0

The guy behind the desk had a horrible odor. He did not know what he was doing. Took over a hour for him to get me settled.I Had to get the manager to help him.

Ronda Brown  |  First Impressions 
Rating:
3.0

My belongs water from storage

LYNDA MAYNOR  |  Overall Experience 
Rating:
5.0

General manager Erica young is the best you guys has the best GM in the whole Savannah

Jordan Scott  |  First Impressions 
Rating:
5.0

No comment thank you

sylvester Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joannie RivasStronza  |  Overall Experience 
Rating:
5.0

The staff is working hard when the little help they have Hat off to the manger

Pamela Brown  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kara Dailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Hall  |  Overall Experience 
Rating:
4.0

Thank you for services and accommodations.

dedra Lacy  |  First Impressions 
Rating:
5.0

The staff was just wonderful keep up the good work uhaul

felicia gooden  |  First Impressions 
Rating:
1.0

My experience was not convenient. So much happen I just dont have the time to write it all. The hall smelled like old clothes and cigarettes. The unit, unit door, and hall was dirty. I really preferred not having to touch the lifters because they were so nasty. Had it not been for this being free, I would have gone elsewhere.

PATIENCE JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA FUTCH  |  First Impressions 
Rating:
3.0

Difficulty accessing unit due to heightened safety measures. Always had problems with access card entering and leaving the facility.

Cassandra Green  |  Overall Experience 
Rating:
5.0

Erica Young and her team are very professional. They always provide excellent customer service. I always use this location for my storage and rental needs.

Casey Sailes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamesha Mabry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Andre  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GRAISHA ESTRADA-WANSEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joannie RivasStronza  |  First Impressions 
Rating:
4.0

Staff went beyond normal to help when there was a long line and even when store hours ended.

Reinier Bezuidenhout  |  First Impressions 
Rating:
5.0

Ogeechee rd staff was excellent the Abercorn staff was great. They helped me in a crucial time of my life! I will use again and I will recommend. Thanks for a great experience 👍😀😊☺️

Angela Duncan  |  First Impressions 
Rating:
2.0

Five boxes that were on the top back area were completely soaked. Our cloths smelled horrible and light color items had to be thrown out. Your recovery insurance was way too complicated

Wayne Langlois  |  Overall Experience 
Rating:
3.0

Other than the fact that I was given a unit that was occupied and had to wait for a new unit everything was ok.

Marian Buchanan  |  First Impressions 
Rating:
2.0

Gate is often broken/not functioning or locking, things were stolen out of both parked at unit, a majority of staff was not helpful

Meagan Ruehling  |  Overall Experience 
Rating:
3.0

None

ERICKA FRANKLIN  |  Overall Experience 
Rating:
5.0

Manager on duty was super helpful and took care of us. It was close to closing time and he was overwhelmed with work, yet still was very helpful and accommodating.

Amanda Willis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Virginia Robbins  |  First Impressions 
Rating:
3.0

Customer service leaves something to be desired. The staff was too busy gossiping to even be bothered to look me in the eye. A 10 minute process turned into 30 minutes because the two staff members could not stop talking to each other. The man helping us told us to wait for him to come back with a lock. At about 5 minutes past close, we realized he had forgotten us and had likely left for the day. The staff ignored us when we tried to get their attention about the issue. Thankfully, the storage unit was clean and access was easy. I am looking forward to not having to interact with the staff again for a long time.

Autumn Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelli Clark  |  First Impressions 
Rating:
1.0

I have been a faithful customer to U-Haul paying my rental on time yesterday I experience the worst customer service they was trying to charge me for August and September and I'm supposed to be paying for July rental I've been accustomed about 8 months now and it seems they could not find my account I am extremely worried that my things could go missing at any time because of employee negative and a lack of knowledge existing customer that's paying for the month of July not for August and September overcharge me twice and in response telling me I have to wait 5 days to get my money back I recommend get your things out of there as soon as possible......

Darold Frazier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Trahan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary McGahee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Wyatt  |  Overall Experience 
Rating:
1.0

Unit had a lock on it. Gate code didn’t work. Had to go to desk. Facility had no elevator. Unit on second floor. Decided to get storage somewhere else. Will be canceling storage with U-Haul today.

Daniel Foxworth  |  Online Move In 
Rating:
1.0

I had a reservation for a 10x15 with drive up access and after waiting 40 minutes in line I was told the best they could do was a 10x10 on the 2nd floor. When I have a reservation, I expect you to have what I reserved. You shouldn’t have confirmed my reservation if you couldn’t deliver what was promised. This put me in a tough spot because now I had a 26 ft uhaul full of all my belongings and no where to put it.

Brandon Warren  |  First Impressions 
Rating:
3.0

Inex perient personnel

Richmond Fergerson  |  Overall Experience 
Rating:
1.0

My reserved & confirmed unit was not available. I had to scramble to find another unit at another non-UHaul facility.

Jerome Ballard  |  First Impressions 
Rating:
1.0

Reserved a storage unit & received confirmation number. When I arrived with my loaded truck the unit was not available. I had to scramble & fortunately find another storage unit at a non-U-Haul location.

Jerome Ballard  |  Overall Experience 
Rating:
2.0

Staff can be very rude. Many times the equipment doesn't work.

stephen long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JONATHAN HEFFLIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harold WashingtonJr  |  First Impressions 
Rating:
5.0

Thank YOU....Will return to you when I have the need again!

David Ervin  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Laquincy Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devonte marrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka Smith  |  First Impressions 
Rating:
1.0

i had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.

Dee Dee Marquette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Muralles  |  First Impressions 
Rating:
1.0

My storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I’m allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. I

Janette Deloach  |  Overall Experience 
Rating:
1.0

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael McGee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica badger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Gallagher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fay Johnson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

fatima brooks  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

John Hichborn  |  Overall Experience 
Rating:
4.0

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven Waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLASN DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brianna mccoy  |  Overall Experience 
Rating:
4.0

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

KENNETH WOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Sanchez  |  First Impressions 
Rating:
5.0

Besides some staff being rude everything else was good

Nathaniel Bass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Makinye  |  First Impressions 
Rating:
2.0

It was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.

Brook Serrano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittine Flowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karley Crystal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind Woodhouse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Weaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roylisha Sterling  |  Overall Experience 
Rating:
3.0

Regarding the staff: Da’rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren’t privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying “four digit number” without directly addressing me. The two clerks weren’t outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we’re were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da’rian, “I don’t think they do that.” Now, after all the upselling the young lady was trying to do, she wouldn’t ask if there was a waiting list for a larger locker. Again, she didn’t directly engage me—the customer—and at that point we had been there about 45 minutes, so I didn’t have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could’ve taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left—we addressed them by thanking them and saying goodbye, but we didn’t receive any salutation from the staff.

Matthew Trahan  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

David Jurmu  |  Overall Experience 
Rating:
3.0

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook Serrano  |  First Impressions 
Rating:
1.0

Please correct this mistake because I don't have a storage with you. Thank you so much.

SHELLEY HEADRICK  |  First Impressions 
Rating:
5.0

The stag was so friendly to work with. Top notch customer service.

Kevin Baker  |  Overall Experience 
Rating:
3.0

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon Lane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL BARTEL-HAYHURST  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ingred mcfadden  |  First Impressions 
Rating:
1.0

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha Sterling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TULSDAY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jack cantrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Zerkus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir Gurau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adison Lukecart  |  First Impressions 
Rating:
5.0

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN MILLER  |  Overall Experience 
Rating:
2.0

I reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged

john adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY BELL  |  First Impressions 
Rating:
5.0

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack cantrell  |  First Impressions 
Rating:
1.0

Ghetto!!!!

TIFFANY LEWIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shemic Taylor  |  Overall Experience 
Rating:
5.0

I Love them Great Customer Service Awsome

Loretta Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando Madrid  |  Overall Experience 
Rating:
3.0

Your staff could be a little more caring/corteous, but everything else was fine. Thank you!

Calvert Byrd  |  Overall Experience 
Rating:
4.0

safety wise need a device to assist with dolly movement up and down stairs.

Angelo Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentella Hilton  |  Overall Experience 
Rating:
2.0

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl Richardson  |  First Impressions 
Rating:
5.0

experienced and patient people The Service was done with class.

Tara salter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calvert Byrd  |  First Impressions 
Rating:
5.0

very friendly associate

Connie Smith  |  Online Move In 
Rating:
2.0

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

Elizabeth Woodall  |  Overall Experience 
Rating:
5.0

Everything was handled smoothly

KEVIN JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY DAVIS  |  Overall Experience 
Rating:
4.0

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP SINGLETON  |  Overall Experience 
Rating:
5.0

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee Marquette  |  Overall Experience 
Rating:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee Marquette  |  First Impressions 
Rating:
5.0

Very Nice Pl., I’ll definitely come here again

Jeremie Baker  |  Overall Experience 
Rating:
4.0

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson Suarez  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary Kornegay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetris Kincade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy Jones  |  First Impressions 
Rating:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen long  |  First Impressions 
Rating:
5.0

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha Williams  |  Overall Experience 
Rating:
3.0

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar Burgos  |  Overall Experience 
Rating:
5.0

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose Robertson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWARD BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keitra Lang  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly at all times

Florida Hunt  |  Overall Experience 
Rating:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Yaughn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas Kearse  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marc brochu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melita Screven  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Douglas  |  First Impressions 
Rating:
2.0

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William Byler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc brochu  |  First Impressions 
Rating:
5.0

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

Kelvin Couvertier  |  Overall Experience 
Rating:
4.0

none

John French  |  First Impressions 
Rating:
2.0

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema Morgan  |  Overall Experience 
Rating:
1.0

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea Heintschel  |  Overall Experience 
Rating:
5.0

Staff lovely.

valerie bayley  |  Overall Experience 
Rating:
5.0

Warm welcome very very nice people that work there

Shemic Taylor  |  First Impressions 
Rating:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi Dale  |  First Impressions 
Rating:
3.0

Unit leaked. Lighting was poor., staff was great.

Robert Gootman  |  Overall Experience 
Rating:
2.0

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema Morgan  |  First Impressions 
Rating:
5.0

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH MATHIS  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine Taggart  |  Overall Experience 
Rating:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN WILLIAMS  |  First Impressions 
Rating:
1.0

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN HERMS  |  Overall Experience 
Rating:
2.0

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck Stahl  |  First Impressions 
Rating:
3.0

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Perry Ryznar  |  Overall Experience 
Rating:
5.0

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Brandi Lockhart  |  First Impressions 
Rating:
4.0

thanks

Joyce Rutti  |  Overall Experience 
Rating:
5.0

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Brandi Lockhart  |  Overall Experience 
Rating:
5.0

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

Kim Sherwood  |  Overall Experience 
Rating:
5.0

Excellent customer service, especially from Ebony. This is a well-run facility.

barbara hebson  |  Overall Experience 
Rating:
1.0

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Roberta Smith  |  First Impressions 
Rating:
5.0

Management team and employees are awesome!! Will be back in future Ms. Jackson

wynette jackson  |  Overall Experience 
Rating:
5.0

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Samantha Greder  |  Overall Experience 
Rating:
5.0

So thank for the great service I received.

Joyce Williams  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

hattrice johnson  |  First Impressions 
Rating:
5.0

very good and friendly people

Tracy Woody  |  First Impressions 
Rating:
3.0

No problems 😁

Tamikosha Hunter  |  Overall Experience 
Rating:
5.0

Great!

Abby Kramer  |  Overall Experience 
Rating:
5.0

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

JENNIFER BABJAK  |  Overall Experience 
Rating:
5.0

the team were very helpful

CHERYL FUNCHES  |  First Impressions 
Rating:
5.0

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Ray Hord  |  Overall Experience 
Rating:
5.0

Jennifer Birdsall was an absolute dream to work with!!

Abby Kramer  |  First Impressions 
Rating:
1.0

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Michael Skinner  |  Overall Experience 
Rating:
5.0

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

Kim Sherwood  |  First Impressions 
Rating:
5.0

Awesome people and great service!!!!

nicholas Stamatos  |  Overall Experience 
Rating:
1.0

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Aaron Hollis  |  First Impressions 
Rating:
1.0

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Steven Bryan  |  Overall Experience 
Rating:
1.0

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Megan Yodzis  |  Overall Experience 
Rating:
5.0

Staff were polite helpful and service was super prompt.

Melissa Visalli  |  Overall Experience 
Rating:
1.0

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Shakia Boston  |  First Impressions 
Rating:
1.0

Bad customer service

Chris Allen  |  Overall Experience 
Rating:
1.0

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

MALAYSIA WATKINS  |  Overall Experience 
Rating:
5.0

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

DOROTHY ROBERTSTRUELL  |  First Impressions 
Rating:
5.0

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

NORA WHATLEY  |  Overall Experience 
Rating:
2.0

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Jennifer Henwood-Honour  |  Overall Experience 
Rating:
1.0

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

Evi Gruber  |  Overall Experience 
Rating:
5.0

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

TIMOTHY M Delaney  |  Overall Experience 
Rating:
5.0

Excellent staff very helpful and professional!

Stacy Allen  |  Overall Experience 
Rating:
5.0

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses Calhoun  |  First Impressions 
Rating:
5.0

I can't get over how clean and friendly this location was. They went above and beyond for me.

Gina Urato  |  Overall Experience 
Rating:
5.0

thanku

MISTY MANNING  |  Overall Experience 
Rating:
4.0

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

THOMAS LANE  |  Overall Experience 
Rating:
1.0

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Jordan Fierro  |  Overall Experience 
Rating:
1.0

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

Carl Brush  |  Overall Experience 
Rating:
1.0

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

mark stultz  |  Overall Experience 
Rating:
5.0

Very good facility.

Bruce Coursey  |  Overall Experience 
Rating:
5.0

Service members were great

George Singleton  |  Overall Experience 
Rating:
1.0

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

Maxwell Robbins  |  Overall Experience 
Rating:
4.0

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

dave johnson  |  Reservation 
Rating:
5.0

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Frank AdeMaio Jr.  |  Overall Experience 
Rating:
3.0

Small storages are overpriced and access hours to storage are very limited. Great staff!

Catherine Spann  |  Overall Experience 
Rating:
5.0

Very Helpfull U-Box Crew

Anthony Scuderi  |  Overall Experience 
Rating:
5.0

Outstanding service. Thanks.

George Singleton  |  Reservation 
Rating:
3.0

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

JEANETTE CONNER  |  Overall Experience 
Rating:
5.0

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

Rose Robertson  |  Overall Experience 
Rating:
5.0

Costumer service was great

BERNADETTE SADDLER  |  Reservation 
Rating:
5.0

Staff was courteous and timely.

Jermone Irwin  |  Overall Experience 
Rating:
5.0

Kind and personable workers

Hamilton Davis  |  Overall Experience 
Rating:
5.0

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

William Byler  |  Overall Experience 
Rating:
5.0

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

WILLIAM CORBIN  |  Overall Experience 
Rating:
4.0

U-box delivered and picked up at my convenience on time, efficiently and without any problems

patricia liotta  |  Overall Experience 
Rating:
1.0

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

Jason Kubik  |  Overall Experience 
Rating:
5.0

Good

quran jordan  |  Reservation 
Rating:
4.0

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Lorraine Burleyknoles  |  Overall Experience 
Rating:
5.0

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Torrie willliams  |  Overall Experience 
Rating:
5.0

Great service, I am fully satisfied.

Robert Pasqualone  |  Overall Experience 
Rating:
5.0

Very professional help us with different plans to rentals after changing

Dale Kennedy  |  Overall Experience 
Rating:
5.0

We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

MICHELE FAHEY  |  Overall Experience 
Rating:
4.0

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Gregory Kilburn  |  Reservation 
Rating:
2.0

storage unit was not clean. facility not clean

Chad Cowart  |  Overall Experience 
Rating:
4.0

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Jan Cantrell  |  Overall Experience 
Rating:
3.0

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Angel lopez  |  Overall Experience 
Rating:
3.0

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

Lianjun Wu  |  Overall Experience 
Rating:
5.0

Great service.

John Nicholson  |  Overall Experience 
Rating:
5.0

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

Dale Hart  |  Overall Experience 
Rating:
1.0

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

tawanna washington  |  Overall Experience 
Rating:
4.0

Good service but could improve.

edward jones  |  Overall Experience 
Rating:
5.0

Great!

Mohamed Kassar  |  Overall Experience 
Rating:
4.0

Staff was great. Furniture was well taken care

DAVID WILKINS  |  Overall Experience 
Rating:
3.0

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

DEBBIE SCOTT  |  Overall Experience 
No reviews have been submitted for this location.

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