Comentarios de los clientes para U-Haul Moving & Storage of Savannah Ogeechee

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Savannah Ogeechee

Clasificación general:

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Robert A.
Clasificación:

Some of the equipment is old. The truck I rented had more “X”es locating damage on the truck than good spots. The doors also didn't close easily and air whistled from the loose windows. However, it is a moving truck and it did the job and I had no mechanical issues. I didn't ask for a better truck because I didn't feel that I needed anything better.

Mark T.
Clasificación:

Took forever to get our rental out. No room to manoeuvre. And a couple of incoming people cloged everything up.

Shayla M.
Clasificación:

Have a visible key drop off area because I could not find it.

Daniel H.
Clasificación:

Shenell Cuthbert and a lady that was sweeping were very nice and helpful. The first truck we were given was very clean and smelled great. But it had a check engine light on. So they gave us another truck. This truck was not as clean and smelled like cigarettes.

STEPHEN L.
Clasificación:

I was trying to get my key to my truck and the front desk clerk did not hand my the key. So i had to wait for the clerk to get help. It took time out of my rental time and caused a waste of my time.

Cheryl R. | First Impressions |
Clasificación:

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

eric A.
Clasificación:

Take minimal precautions to protect customers and staff from COVID by staff wearing a mask and requesting that customers do so as well. The store is not ventilated with outside air and no one observing COVID precautions of 6ft distance or masks.

Malcolm P.
Clasificación:

This is my fourth time renting a Uhaul and moving to a new location. I will definitely say that this was my best experience. Ms. Shanell and another employee (forgot her name, but she was a shorter woman) helped me out tremendously. At the last minute, I was calling to see if I can get the Uhaul truck earlier, and Ms. Shanell was very nice and helped me get everything in line. When I arrived, Ms. Shanell checked in on me and made sure everything was good for the move. Another employee (mentioned above), who may have been a first line supervisor helped me through the rest of the process. She took the time to assist me with inspection of the truck and the trailer. I know how to do this, but she made sure that I didn't leave there without all of the deficiencies listed. She pointed out some deficiencies that I missed, so I respect her for that. Overall, I had a "first class" experience between Ms. Shanell and the other employee that I mentioned above.

Michael L.
Clasificación:

El cliente no dejó un comentario.

tashia A.
Clasificación:

El cliente no dejó un comentario.

PATRICK M.
Clasificación:

El cliente no dejó un comentario.

Matthew G.
Clasificación:

I was told that my reservation was put in the system backwards and I didn't need the wide tow dolly reserved for me in Savannah Ga. if the information was input correctly I could have rented the tow dolly in Tallahassee Fl. For 1 day for $50 cheaper and the tow dolly I needed was available according to the representative at the drop off location. A typo cost me $50.

Natosha S.
Clasificación:

El cliente no dejó un comentario.

SHEILAA M.
Clasificación:

I believe that I am being scammed. I went in the store and never got a text confirmation of my rental. So I returned it the next day and did not receive my invoice till a day later. I trusted them to enter the mileage and gas as when I pulled up I was not given the opprotunity. The person just came with his cell phone and logged it on his phone. THey are charging me for 118 miles when I only did a 10 mile round trip and a 5 mile round trip. I have called several time and they kept me on the phone for hours then say a manager will call me back the next day. Going on two weeks now still no resolution and they are holding onto the money they over charged me. I need corporate to look into this suspicious activity and give me a resolution.

STEPHEN L.
Clasificación:

All of the reps be as good Chanel was

Tara s. | Overall Experience |
Clasificación:

experienced and patient people The Service was done with class.

charles T.
Clasificación:

El cliente no dejó un comentario.

MARA T.
Clasificación:

El cliente no dejó un comentario.

mike S.
Clasificación:

very nice people to work with!

Patrice S.
Clasificación:

I love this U-Haul location ! It's a pleasant experience from the conversation over the phone to the store pick-up. These guys really know what it means to provide excellent customer service. They really value you as a customer and respect your time. Management is always there & nice. Everyone here is awesome! Thanks y'all.

RORY O.
Clasificación:

I brought the truck back with more fuel than when I left. I was told you get a $30 credit off rental. I mentioned that to the attendant checking me in-i'm still waiting.

Candice G.
Clasificación:

Make sure the drop off location is where the customer stated they would drop the truck off to.

Emily K.
Clasificación:

El cliente no dejó un comentario.

Adam B.
Clasificación:

I wish I could have dropped off closer to my home.

Maurice E.
Clasificación:

El cliente no dejó un comentario.

frederick M.
Clasificación:

El cliente no dejó un comentario.

greg R.
Clasificación:

Same as above. Go UHaul!!!!!

Angela L.
Clasificación:

El cliente no dejó un comentario.

Michael J.
Clasificación:

We went to the location and online check-in did not work. We were at the location waiting for more than an hour. When we received the beat-up, scratched up and dented truck, it was almost strange when we were told not to worry about the damages. We did take some pictures anyway since we did not wanted to be charged. Then, as soon as we drove off the lot, the driver side mirror fell forward and seeing anything was not possible. It was unsafe. When we told the people working there, we were told that...oh, it might need some tightening????/Well. Apparently, they were aware of the problem since there was cardboard pieces stuffed inside the area that holds up the mirror.

Leo A.
Clasificación:

everything was perfect.

Albert V.
Clasificación:

El cliente no dejó un comentario.

Shannon S.
Clasificación:

Van radio did not work and seemed strange that there was no universal lock and that I had to lock each door all around van individually. Also no clear side mirror adjustment.

RANDALL M.
Clasificación:

El cliente no dejó un comentario.

Cinnamon D.
Clasificación:

minus the sales lady the experience overall the good

Jerald T.
Clasificación:

They undercounted my pads, saying I was missing over 10, when I was only missing two.

Calvert B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nikki J.
Clasificación:

El cliente no dejó un comentario.

Jacqueline W.
Clasificación:

El cliente no dejó un comentario.

Brian P.
Clasificación:

El cliente no dejó un comentario.

Lorenzo G.
Clasificación:

The costumer service was quick and very friendly Thank you for great costumer service.

Tamara J.
Clasificación:

El cliente no dejó un comentario.

Connie S. | Online Move In |
Clasificación:

very friendly associate

Julie H.
Clasificación:

El cliente no dejó un comentario.

Jennifer D.
Clasificación:

El cliente no dejó un comentario.

Hien T.
Clasificación:

El cliente no dejó un comentario.

Carl H.
Clasificación:

I was early, before 7 am and so was Robert! I was out the door before they even opened. Very pleased with overall experience. Car transporter is best way to tote your car.

Hattie S.
Clasificación:

Fix y'all trucks

Robert D.
Clasificación:

N/a

Timothy S.
Clasificación:

Not very well lit up at night. Took forever to find the key drop location. Incoming returning trucks were parked everywhere! Not organized well for after hours returns. Needs lots of improvement.

Robert O.
Clasificación:

Very professional and friendly staff.

Myles R.
Clasificación:

Horrible. I got there to drop off the truck. First off I found out the ramp jammed when inserting and it was hard to remove. I showed the guy at drop off and he said sometimes you have to slam them. Well I had so much trouble the other night trying to get the ramp to lock on the truck that a peice of furniture fell on my head. He didn't seem to conceded. A hour or so later I received my receipt from uhaul and there was a additional charge for 20 dollars. I called the location and they put me on hold. I asked what the charge was for and they put me on hold again. She came back to the phone and said she was refunding but never could tell me why. Also I returned the truck with 3/4 of fuel which is what I got in the truck. The guy marked 1/3 on the ticket. The pickup of the truck was even worse. Please see notes.

MARK E.
Clasificación:

El cliente no dejó un comentario.

Tim Y.
Clasificación:

Better customer service

Charles F.
Clasificación:

Everything was great

Yvonne L.
Clasificación:

Not sure why you made my drop off location so far from my final destination over a 3 mile or more away that caused more miles and gas being used

steve W.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

Have a commercial account and get a truck with broken mirror every time we get a truck. At least 3 times a week. Have asked each time to do something about the mirror on trucks we get but nothing gets done so we are taking our business to Penske.

Latisha B.
Clasificación:

El cliente no dejó un comentario.

Eric R.
Clasificación:

El cliente no dejó un comentario.

Laurel H.
Clasificación:

El cliente no dejó un comentario.

ryan S.
Clasificación:

El cliente no dejó un comentario.

Kashina H.
Clasificación:

El cliente no dejó un comentario.

Alfred E.
Clasificación:

Alex! Great guy, easy to deal with. In and out in a matter of minutes. Great location with everything needed for moving.

BRANDY S.
Clasificación:

The dolly didn't have any straps

Christopher F.
Clasificación:

El cliente no dejó un comentario.

Jason N.
Clasificación:

I drove 12 miles to your location just for the service you provide. This is a full time uhaul store, not a small gas station convenience store type uhaul location. Yoi just pull in and the rest is a breeze. Same when you are finished. They have return lanes. Just drive on and they take care of everything. All the employees are friendly and knowledgeable! Recommend this location to everyone!

Reba K.
Clasificación:

El cliente no dejó un comentario.

JERRELL J.
Clasificación:

I reserved a pickup truck at this location a week ago and I was told they can't help what the system gave me. I was given a box truck this was my second time using this location and it'll be my last

Tabitha S.
Clasificación:

El cliente no dejó un comentario.

Albert V.
Clasificación:

El cliente no dejó un comentario.

Albert V.
Clasificación:

El cliente no dejó un comentario.

William Y.
Clasificación:

Mr. Jacques was prompt, courteous and helpful.

Dwight D.
Clasificación:

Customer service was terrible and I was suppose to be refund and had not been also .Was told to go to a close store and sat for hours in the heat and having to move very exhausted on top of the terrible customer service in person and over the phone,also associates disconnected call .Need be contacted

Tivoli L.
Clasificación:

El cliente no dejó un comentario.

Jennifer N.
Clasificación:

Alex at the ogeechee rd location was an awesome help getting the uhaul and made it easy to drop off

Jonathan W.
Clasificación:

El cliente no dejó un comentario.

Tanner W.
Clasificación:

For starters, the employees could wear masks since they are supposed to in the city of Savannah! The staff was terrible. All I ask from most employees is the bare minimum, which is "hello, how can I help you." Instead you get four people trying not to acknowledge you while they carry on their own conversations. Also, vehicle return here is longer than any other u-haul I've been to (partly because of quality of staff service).

ANTOINETTE H.
Clasificación:

El cliente no dejó un comentario.

Isaac V.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER B.
Clasificación:

El cliente no dejó un comentario.

Scott W.
Clasificación:

El cliente no dejó un comentario.

Susan V.
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

El cliente no dejó un comentario.

NANCY G.
Clasificación:

our second time renting here. Always helpful.

Jeron B.
Clasificación:

El cliente no dejó un comentario.

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

Chavtica T.
Clasificación:

El cliente no dejó un comentario.

Juliette J.
Clasificación:

Good experience

Michael L.
Clasificación:

For a one day rental they charge too much.

James L.
Clasificación:

El cliente no dejó un comentario.

Elizabeth W. | Overall Experience |
Clasificación:

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

Steven M.
Clasificación:

Customer service rep was professional, knowledgable and friendly.

Happi G.
Clasificación:

El cliente no dejó un comentario.

stephen L.
Clasificación:

Some customer service representative could be better. .

John B.
Clasificación:

El cliente no dejó un comentario.

Jasmine L.
Clasificación:

El cliente no dejó un comentario.

Channa M.
Clasificación:

El cliente no dejó un comentario.

Roberto P.
Clasificación:

El cliente no dejó un comentario.

Holly K.
Clasificación:

Great management and staff

KAyleigh Q.
Clasificación:

El cliente no dejó un comentario.

Kaitlin S.
Clasificación:

El cliente no dejó un comentario.

Mary J.
Clasificación:

Don't inflate the mileage to make a customer pay more. How can a person who went 15 miles or.less be charged additional.miles?. I think there are certain people being ripped off when they turn the truck back in. How in the world would it read I traveled 42 miles if I really didn't?. Pay attention to EVERYTHING when renting from UHaul. I appreciate Amy very much. She was so professional a d offered help with a situation that had nothing to do with UHaul. She's the best!!. .

Terrence W.
Clasificación:

El cliente no dejó un comentario.

Nakia N.
Clasificación:

El cliente no dejó un comentario.

Ericka H.
Clasificación:

El cliente no dejó un comentario.

KEVIN J. | First Impressions |
Clasificación:

Everything was handled smoothly

EMILY D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PHILLIP S. | Overall Experience |
Clasificación:

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

Dee Dee M. | Overall Experience |
Clasificación:

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M. | First Impressions |
Clasificación:

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Jeremie B. | Overall Experience |
Clasificación:

Very Nice Pl., I’ll definitely come here again

Wilson S. | First Impressions |
Clasificación:

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Gary K. | First Impressions |
Clasificación:

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Demetris K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daisy J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

stephen l. | First Impressions |
Clasificación:

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

Myisha W. | Overall Experience |
Clasificación:

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Luz del Mar B. | Overall Experience |
Clasificación:

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Rose R. | Overall Experience |
Clasificación:

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

EDWARD B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Keitra L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Florida H. | Overall Experience |
Clasificación:

The staff was very helpful and friendly at all times

Lehman Y. | First Impressions |
Clasificación:

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Douglas K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

marc b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Melita S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janice D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William B. | Overall Experience |
Clasificación:

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

marc b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kelvin C. | Overall Experience |
Clasificación:

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

John F. | First Impressions |
Clasificación:

none

Raasheema M. | Overall Experience |
Clasificación:

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Chelsea H. | Overall Experience |
Clasificación:

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

valerie b. | Overall Experience |
Clasificación:

Staff lovely.

Shemic T. | First Impressions |
Clasificación:

Warm welcome very very nice people that work there

Heidi D. | First Impressions |
Clasificación:

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Robert G. | Overall Experience |
Clasificación:

Unit leaked. Lighting was poor., staff was great.

Raasheema M. | First Impressions |
Clasificación:

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

LAMECH M. | First Impressions |
Clasificación:

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

Katherine T. | Overall Experience |
Clasificación:

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

JOHNATHAN W. | First Impressions |
Clasificación:

The Uhaul administrators were efficient and professional.

EDWIN H. | Overall Experience |
Clasificación:

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

Chuck S. | First Impressions |
Clasificación:

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Perry R. | Overall Experience |
Clasificación:

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Brandi L. | First Impressions |
Clasificación:

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Joyce R. | Overall Experience |
Clasificación:

thanks

Brandi L. | Overall Experience |
Clasificación:

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Kim S. | Overall Experience |
Clasificación:

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

barbara h. | Overall Experience |
Clasificación:

Excellent customer service, especially from Ebony. This is a well-run facility.

Roberta S. | First Impressions |
Clasificación:

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

wynette j. | Overall Experience |
Clasificación:

Management team and employees are awesome!! Will be back in future Ms. Jackson

Samantha G. | Overall Experience |
Clasificación:

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Joyce W. | Overall Experience |
Clasificación:

So thank for the great service I received.

hattrice j. | First Impressions |
Clasificación:

Very friendly and helpful

Tracy W. | First Impressions |
Clasificación:

very good and friendly people

Tamikosha H. | Overall Experience |
Clasificación:

No problems 😁

Abby K. | Overall Experience |
Clasificación:

Great!

JENNIFER B. | Overall Experience |
Clasificación:

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

CHERYL F. | First Impressions |
Clasificación:

the team were very helpful

Ray H. | Overall Experience |
Clasificación:

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Abby K. | First Impressions |
Clasificación:

Jennifer Birdsall was an absolute dream to work with!!

Michael S. | Overall Experience |
Clasificación:

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Kim S. | First Impressions |
Clasificación:

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

nicholas S. | Overall Experience |
Clasificación:

Awesome people and great service!!!!

Aaron H. | First Impressions |
Clasificación:

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Steven B. | Overall Experience |
Clasificación:

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Megan Y. | Overall Experience |
Clasificación:

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Melissa V. | Overall Experience |
Clasificación:

Staff were polite helpful and service was super prompt.

Shakia B. | First Impressions |
Clasificación:

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Chris A. | Overall Experience |
Clasificación:

Bad customer service

MALAYSIA W. | Overall Experience |
Clasificación:

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

DOROTHY R. | First Impressions |
Clasificación:

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

NORA W. | Overall Experience |
Clasificación:

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

Jennifer H. | Overall Experience |
Clasificación:

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Evi G. | Overall Experience |
Clasificación:

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

TIMOTHY M D. | Overall Experience |
Clasificación:

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

Stacy A. | Overall Experience |
Clasificación:

Excellent staff very helpful and professional!

Moses C. | First Impressions |
Clasificación:

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Gina U. | Overall Experience |
Clasificación:

I can't get over how clean and friendly this location was. They went above and beyond for me.

MISTY M. | Overall Experience |
Clasificación:

thanku

THOMAS L. | Overall Experience |
Clasificación:

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

Jordan F. | Overall Experience |
Clasificación:

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Carl B. | Overall Experience |
Clasificación:

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

mark s. | Overall Experience |
Clasificación:

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

Bruce C. | Overall Experience |
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Very good facility.

George S. | Overall Experience |
Clasificación:

Service members were great

Maxwell R. | Overall Experience |
Clasificación:

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

dave j. | Reservation |
Clasificación:

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

Frank A. | Overall Experience |
Clasificación:

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Catherine S. | Overall Experience |
Clasificación:

Small storages are overpriced and access hours to storage are very limited. Great staff!

Anthony S. | Overall Experience |
Clasificación:

Very Helpfull U-Box Crew

George S. | Reservation |
Clasificación:

Outstanding service. Thanks.

JEANETTE C. | Overall Experience |
Clasificación:

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

Rose R. | Overall Experience |
Clasificación:

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

BERNADETTE S. | Reservation |
Clasificación:

Costumer service was great

Jermone I. | Overall Experience |
Clasificación:

Staff was courteous and timely.

Hamilton D. | Overall Experience |
Clasificación:

Kind and personable workers

William B. | Overall Experience |
Clasificación:

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

WILLIAM C. | Overall Experience |
Clasificación:

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

patricia l. | Overall Experience |
Clasificación:

U-box delivered and picked up at my convenience on time, efficiently and without any problems

Jason K. | Overall Experience |
Clasificación:

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

quran j. | Reservation |
Clasificación:

Good

Lorraine B. | Overall Experience |
Clasificación:

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Torrie w. | Overall Experience |
Clasificación:

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Robert P. | Overall Experience |
Clasificación:

Great service, I am fully satisfied.

Dale K. | Overall Experience |
Clasificación:

Very professional help us with different plans to rentals after changing

MICHELE F. | Overall Experience |
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We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

Gregory K. | Reservation |
Clasificación:

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Chad C. | Overall Experience |
Clasificación:

storage unit was not clean. facility not clean

Jan C. | Overall Experience |
Clasificación:

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Angel l. | Overall Experience |
Clasificación:

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Lianjun W. | Overall Experience |
Clasificación:

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

John N. | Overall Experience |
Clasificación:

Great service.

Dale H. | Overall Experience |
Clasificación:

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

tawanna w. | Overall Experience |
Clasificación:

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

edward j. | Overall Experience |
Clasificación:

Good service but could improve.

Mohamed K. | Overall Experience |
Clasificación:

Great!

DAVID W. | Overall Experience |
Clasificación:

Staff was great. Furniture was well taken care

DEBBIE S. | Overall Experience |
Clasificación:

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

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