Customer Reviews for U-Haul Moving & Storage of Salt Lake

9,348 comentarios

55 E 3900 S   Salt Lake City, UT 84107
(3900 S and State Behind KFC)

(801) 266-3733

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 266-3733

55 E 3900 S
Salt Lake City, UT 84107
(3900 S and State Behind KFC)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I would highly suggest considering lowering the cost of rental equipment.

taylor R. 
Clasificación:
5.0

Excellent Great customer service. You have a good team of employees All of them , are very helpful kind and very fast to get through the lines

juliet M. 
Clasificación:
1.0

I was charged extra gas that I was not supposed to pay

LONG Y. 
Clasificación:
5.0

Staff is friendly and helpful.

Naomi L. 
Clasificación:
5.0

Outstanding customer service.

bolling H. 
Clasificación:
5.0

Good service at front desk. Good trailer!!

Douglass B. 
Clasificación:
5.0

Mobile check-in after returning the car is a pain. I kept getting a message saying that I didn't have a rental and wasn't able to say I returned the truck. I took pictures for my own records, dropped off the key, and then after I drove away it suddenly let me begin my return. This was my second time getting a vehicle in the past few months and the return part was pretty frustrating both times

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy S. 
Clasificación:
5.0

Great deal

Charles H. 
Clasificación:
5.0

Excellent service on both ends of my move! Would certainly recommend UHaul. Have no comments /suggestions for improvement.

Judy B. 
Clasificación:
5.0

I was very happy thank you

Kent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMIE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrie S. 
Clasificación:
4.0

The app indicated my truck would be in the southwest corner by the front door, but it was way in the back lot. After finding it we had to go all the way back in to get the keys. Also, the truck didn't have a ramp built in. Other thank that it was good.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry L. 
Clasificación:
5.0

The lady that checked us in was very nice. Everything was ready for us when we got there.

Teressa C. 
Clasificación:
3.0

Refund. My money

Victor R. 
Clasificación:
4.0

First I went to another location to renta uhal she was very rude and has no experience also she wasn't friendly this location was 2100s and almost 300 w .she was on bad mood .

Nick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin J. 
Clasificación:
5.0

Would've preferred a double-door trailer vs the roll-down door, but all else was fine. Thanks.

Brian W. 
Clasificación:
5.0

Friendly staff and the equipment was in excellent condition, New everything, Hold down straps, chains, tires, lights and wiring were all like NEW.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandrea H. 
Clasificación:
4.0

service@uhaul.com was super disappointing. The store manager was very helpful with a vehicle return error and helped to clean up the computer mistake; service@uhaul.com was a complete waste or time, forget customer service at service@uhaul.com; same with the help phone number

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane A. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine T. 
Clasificación:
5.0

I rent weekly, thos is the only location in Salt Lake city that always has what I need. Great service, nice staff.

Melvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ONEDAYBATH C. 
Clasificación:
3.0

The process requiring the customer to do the visual survey of the vehicle online is much more cumbersome than the simple picture of the vehicle that a customer can annotate with a pen that has been used for decades. I have moved with the military probably 15 times and many of those times in the past with Uhaul. Currently Uhaul has removed any military discount and while supply is tight everywhere, I feel Uhaul is gouging the customer and will avoid using them in the future.

Ian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald E. 
Clasificación:
3.0

Check the equipment before the customer takes it . The check engine light came on, the two 12volt plugs didn't work . Overall not a good experience

Tim B. 
Clasificación:
3.0

Maybe a better price next time or discount for a regular customer that always comes I rented the truck three times in less than a year and I didn't even get a discount that's kinda annoying please fix the problem.

Mansur J. 
Clasificación:
5.0

Very friendly staff Great customer service

SERGEY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siegfried E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

Excellent service!

Keith B. 
Clasificación:
5.0

Great service on last-minute, online rental, clean truck, easy to load room-full of furniture with low deck truck, enclosed truck kept it dry during rainstorm, courteous staff at pick-up and return, and lower cost than I expected!

Kirk N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

Easy to rent and easy and quick to return. Steve and staff were all friendly, knowledgeable and answered my questions. Always another great uhaul experience.

ROBERT W. 
Clasificación:
5.0

Fast service

Dawood K. 
Clasificación:
5.0

This is my favorite U-Haul location by far! I have rented here several times, and it always goes smoothly and beyond compare. The staff is friendly and efficient. I recommend this location to everyone I know!

MINDY R. 
Clasificación:
5.0

The movers we contracted were both professional and efficient, really appreciated the good service

John L. 
Clasificación:
1.0

I was not informed at the time of booking or picking up the 10' truck that I needed to refill the gas before returning. After doing the online check-in, I waited 5 minutes inside for someone to get me the key. He asked if I was [name], I said yes, and he handed me the key without any other communication. When I returned, I was charged $6/gallon for gas. When I questioned the check-out guy (who witnessed the key guy earlier hand me the key without a word) about the charge, he said that it needed to be brought back at the same gas level. I told him no one informed me of that... His response? Oh, well, they're supposed to. Despite pushing back about the charge, he refused to make it right.

Alexandra K. 
Clasificación:
2.0

Truck is a piece of crap. Shook me to my bones for 5 hrs. Can smelled like urine. Someone went to bathroom on the floor. By this time I noticed the truck 26 feet full of stuff.

dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra T. 
Clasificación:
5.0

Excellent service! They went beyond the call and found a problem with my fuse box in order to get the trailer lights to work!

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Super nice staff - great price - overall excellent experience

Jill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey H. 
Clasificación:
5.0

Uhaul service was awesome. I changed my reservation options a couple of times and customer service was willing and able to accommodate.

Nolan A. 
Clasificación:
5.0

Very nice people and friendly!

Oswaldo R. 
Clasificación:
5.0

This is the best U-Haul experience I have had in 45 years. Pre-registering online actually sped up my checkout. All of the team members were motivated and the coordination was amazing. I will use this center regularly. In the past, most of my U-Haul experiences have been marred by slow checkout service, long lines, and problems with equipment availability that often led to huge wait times. I hope U-Haul studies the operations at this center and trains managers and employees at other centers to up their game.

Peter S. 
Clasificación:
5.0

Can't improve on perfect!

Thomas D. 
Clasificación:
5.0

Everyone here was so great and kind! This is my second car I took here to get a hitch on. Took about an hour to install due to rust. I would recommend uhaul over and over again to get a hitch installed!

Devon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice P. 
Clasificación:
5.0

This location is great. Always good customer service. The U-Haul app however is terrible. We rent a van at least once a month and I try to use the app to save time. It only seems to work half the time and asks me to enter all my information even though I'm logged in, and then often it just doesn't work.

Jon B. 
Clasificación:
5.0

Matt and the General Manager (no name on his shirt) couldn't have made it better.

Ed Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice W. 
Clasificación:
4.0

Maybe a full tank at time of rental

Larry E. 
Clasificación:
3.0

Hi, I was happy with the staff behavior and the car condition. My major problem was with the price. It was my first time renting a car from U-haul and I didn't know it's going to cost me $64 instead of $20 as advertised! If this is your policy, at least be honest and mention your hidden costs before finalizing the rental, so that we can correctly decide if we want to continue or not. I was not told about the extra costs until I was in the branch location. There was so many hidden costs like milage, fuel, insurance etc. It was shocking. The stuff I purchased for my house were $50 and the cost of carrying it was $64! it means more than the price I paid for my stuff. I was told not to rent a u-haul but I didn't listen. I mean, when you are charging us for the fuel and milage, so what the is $20 for? I'm not going to rent any u-haul car unless I desperately have to.

Simin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent C. 
Clasificación:
5.0

I am so very satisfied, that I cannot think of any way it could have been improved. The service was great, I was especially impressed with the young guys who hitched the trailer up for me

Eric W. 
Clasificación:
5.0

The operator was a guy named Dell. It was very professional and very nice to work with. He had a good attitude and I was happy when I left there. His workers were very good too. They hooked up my trailer without any problems. The trailer road very well back to my house carrying my granddaughter's stuff from college.

Joe I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF G. 
Clasificación:
5.0

Employees can make, or break a business. The Employees at 55 e 3900 s S.L.C. ROCK. Great customer Service.

Stephen H. 
Clasificación:
5.0

Staff was very helpful and Awesome

Debra H.  |  First Impressions 
Clasificación:
2.0

Everyone is very friendly, Steven the manager is the Boss. Took care of everything that I requested before my arrival. Weekends are busy so expect some wait but overall this place is great!

Debra F. 
Clasificación:
5.0

Staff was Awesome!

Debra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
1.0

I would never tell anyone about this location, and as you can see the lady there never returned my phone calls, never in office, and I had to load the trailer by my self. the trailer was filthy not cleaned just a terrible experience. My name is James F Fijacko, and my e-mail address is jimmfij@aol.com.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen J.  |  Overall Experience 
Clasificación:
1.0

Didn't have a big enough truck at any location and then charged me for gas that wasn't agreed to in my agreement

Gideon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbert L. 
Clasificación:
4.0

I will say that the rental and check in process is pretty simple, as is vehicle return.

Rodney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

Steve was so helpful, kind and delightful regardless of it the hectic/busy atmosphere with it being the first of the month AND a Saturday. The pickup process was so smooth and I felt very at ease with instructions on how to navigate the 26 foot truck (it was my first time driving such a large vehicle). Drop off was just as smooth of a process and the man who I interacted with in that process was just as wonderful, unfortunately I can't remember his name. I will be back at this location when the time comes that I need a truck again!

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lave F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory W. 
Clasificación:
5.0

The best location for rent any equipment

Oswaldo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
4.0

The entire process was pretty easy. Easy to upgrade the truck size at time of pick up.

Rodney K. 
Clasificación:
4.0

The pickup site was good and the service there was friendly and excellent. Unfortunately, the experience with the equipment was not so good. We had trouble with the loading ramp on the truck, and your automated system makes it very hard to get help. Because of the trouble we had after pickup, I would try not to rent from U-Haul again.

DonL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lillian T. 
Clasificación:
5.0

I have a storage shed at this location and every time I come they are so helpful and kind. All employees seem engaged and working towards providing high quality customer support.

Robert Y. 
Clasificación:
5.0

Everyone there was extremely helpful and nice. Especially Natasha.

GORDON L.  |  First Impressions 
Clasificación:
5.0

I really liked having the indoor storage, but the access door wasn't quite tall enough for the storage unit I bumped my head a couple of times.

Jewell C.  |  Overall Experience 
Clasificación:
3.0

The only storage units available were up a set of steps and down a hallway. A problem when moving heavy items. If there had been an elevator would have rated higher.

PETER T.  |  Overall Experience 
Clasificación:
5.0

Very helpful in every aspect.

Bruce S.  |  First Impressions 
Clasificación:
5.0

The associate, Natasha vasquez, was very helpful. She was compassionate and understanding in my situation and was able to get me into a unit that was suitable for my needs. She also was able to arrange for me to drop off my uhaul truck at her store as it was scheduled to drop off at a different location. In my opinion, she worked some magic and probably deserves a raise.

Janet T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

vince g.  |  Overall Experience 
Clasificación:
5.0

Every staff member I encountered was courteous and professional. Keep up the excellent work!

JOSE P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Denice M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL C.  |  Overall Experience 
Clasificación:
5.0

The U Haul is very nice and friendly it was amazing Even we get free storage for one month thank you for helping our needs .

IBRAHIM F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

haley d.  |  First Impressions 
Clasificación:
4.0

The people that I spoke with on the phone, the reservation people were not that nice. They acted as if they had somewhere else to be, lost my order and when I tried giving them my reservation number, he acted as though he didn't even want it. Very rude on the phone. But when we got down to the storage facility, the Uhaul people were very helpful and showed me how to use the card and showed me where my storage was. All in all, I give Uhaul a 6 out of 10 this time for your service. I was great full for the help on such a stressful moving day.

Kathy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas m.  |  First Impressions 
Clasificación:
4.0

Stairs to the storage locker made the move much more difficult

PETER T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy C.  |  Overall Experience 
Clasificación:
5.0

The ladies at the desk were friendly, efficient, and informative.

JOSE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMYN C.  |  First Impressions 
Clasificación:
5.0

Fast and friendly. Made moving so simple. Team was friendly and very helpful. They saved me nearly $200 because they knew of promotions I didn't!!!!

Kristen C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Porter R.  |  First Impressions 
Clasificación:
5.0

I wasn't expecting my staff to be there in the storage but finally I received a call from U-Haul customer that I still have my staff in their storage and I went there to get it all and they were still there since 2019 up to now.

Aweis O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G.  |  First Impressions 
Clasificación:
5.0

Great staff always helpful and accommodating. The facility was always clean

MARK S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLIN W.  |  Overall Experience 
Clasificación:
2.0

When I arrived for storage the staff gave me too small of a unit because they assumed my trailer was a smaller size than it actually was and I had reserved a bigger unit in advance. If they had looked at my account and reservation to begin with they would've seen the trailer was a 6x12. After unloading a few items I knew it was too small so they said they were overbooked by ten units and didn't have a bigger size. I reserved everything in advance so after they looked on computer and me telling them I absolutely need a bigger unit they magically had my original size available. When I moved out and closed out the unit on Dec 1st they could not find my storage unit under my name. They had put both my first name with my emergency contacts name. So the guy who originally put my info in the computer messed up and did not even seemed like he wanted to be there or was new but none of this is my problem. I was glad to have had the free first month because I definitely wouldn't have wanted to pay for all these unnecessary employee errors. I won't recommend this location and won't be going back.

CAMI g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick H.  |  First Impressions 
Clasificación:
4.0

My only feedback is that hallways are narrow and doors not very wide or high enough. Also there is no elevator to the second floor.

DARYL C.  |  First Impressions 
Clasificación:
5.0

The check out and desk people were all overly helpful. They helped with all issues and made everything go smoothly.

Danielle O.  |  First Impressions 
Clasificación:
2.0

You should offer pro rated rent for the last month. I think it's predatory to have me pay a full month's worth for 3 days

JUAN D.  |  Overall Experience 
Clasificación:
5.0

Shana was very helpful

Shannon R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie L.  |  Online Move In 
Clasificación:
4.0

Everyone inside were so nice and helpful They gavee unit 1818 which was a end unit after driving _ days from NH to ut. Couldn't of been happier with the service and the way they helped us in a time of need

Ben W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA ANN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L.  |  Overall Experience 
Clasificación:
3.0

In the beginning it was excellent but as time went by I attempted several times to get a hold of the site manager, Steve Bendixson, by phone (almost every time it went to a customer service person not on site despite the phone number being supposedly to the store and that c.s. person said they would email Steve but I never got a reply, by email (only responses came during the last few months but generally meant my still having to go to the store --I had asked that he phone me as I use a wheelchair and now live quite a bit away and have to use public transportation). When I moved 1/2 of my belongings to a smaller unit I wasn't told I no longer had 24 hrs access so ended up making a trip to move the last of belongings out for nothing with volunteers. So score at beginning of lease until July of 2020 would have been a 5/5 stars then it slowly dropped and by the last month it was down to 1/5 but after a call to corporate office with the complaint Steve emailed me (again I had to go down because of his not calling which wasted almost 45 minutes of my time as this could have been done in the phone call) I would say it was at a 1.5 star. I am also at a loss as to why my unit had a padlock on it for supposedly lack of payment but my bill was current (luckily I had checked my unit during one of those having to come in person trips just before I took the last out and went and got Steve to look as he didn't believe me telling him of the presence of the special lock and posted notice). Your phone system needs updating to include a way to speak with the store directly and if someone has questions about the storage unit.

jessica e.  |  Overall Experience 
Clasificación:
2.0

I have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5

Tiffeny R.  |  First Impressions 
Clasificación:
3.0

Your Staff was not helpful. Would not work with us in some special circumstances. Told us we were all set and would make it work for us so we were ok with the price. Then to find out they did not help in any way....... Not Happy!

Mark F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER H.  |  Overall Experience 
Clasificación:
3.0

Storage unit was clean. Access to the unit was difficult because there was often someone parked right in front. The staff seem very uninterested or even put out to help.

Adrain B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikel N.  |  Overall Experience 
Clasificación:
3.0

Need lights in side storage room. No matter d side of storage rooms

STEPHANIE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLIN W.  |  First Impressions 
Clasificación:
3.0

Didn't like the fact of the prices increased every month way too expensive

BRIAN B.  |  Overall Experience 
Clasificación:
5.0

They are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!

Bradley G.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and efficiency!

Danielle Brooke A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex V.  |  Overall Experience 
Clasificación:
4.0

For the space like a "less than a small closet size" the cost is too high and should remain I feel around $70-75. I would pay that as I was there over 20 years and felt even $99 was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of $900

SHARRON C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bear C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KA HO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan E.  |  First Impressions 
Clasificación:
5.0

Had trouble with after hours drop off internet service

John B.  |  First Impressions 
Clasificación:
4.0

No comment

VERONICA F.  |  First Impressions 
Clasificación:
5.0

We rented the unit at the start of the pandemic to store items my son didn't need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Gracias.

MaryAnn P.  |  Overall Experience 
Clasificación:
3.0

The csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.

Jada R.  |  Overall Experience 
Clasificación:
5.0

Clean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.

Ilana H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerilyn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrain B.  |  First Impressions 
Clasificación:
5.0

Shannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!

Ramon Z.  |  First Impressions 
Clasificación:
5.0

I haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant Bagley

Grant B.  |  Overall Experience 
Clasificación:
5.0

Crew was helpful and thorough. Really felt like our things were secure. The place is well managed.

Anne C.  |  Overall Experience 
Clasificación:
5.0

I like the climate controlled storage for some of my paintings.

Robert D.  |  First Impressions 
Clasificación:
4.0

It is very dusty and dirty in the storage in general. Needs a clean.

Tracy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda l.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M.  |  Online Move In 
Clasificación:
4.0

The only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

I cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!

Chris H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen r.  |  Overall Experience 
Clasificación:
1.0

I will never use your services again

Richard D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeste K.  |  Overall Experience 
Clasificación:
5.0

I had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you

Kim H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cathy s.  |  First Impressions 
Clasificación:
5.0

Is very well located and very convient to get to there very friendly people id recomend them to anybody...

TOMMY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R.  |  First Impressions 
Clasificación:
5.0

Congratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don't have to waste our time.

Marcelo V.  |  First Impressions 
Clasificación:
5.0

Great experience

TARIK A.  |  First Impressions 
Clasificación:
5.0

The staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.

ROBERT N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam W.  |  Overall Experience 
Clasificación:
4.0

Very pleased with my experience.

Maxwell C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very kind and helpful. They went out of their way to assist us.

Richard S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachery h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Davis P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  First Impressions 
Clasificación:
1.0

The staff was very rude. I have still not received my uboxes in Tulsa.

Jeanne O.  |  Overall Experience 
Clasificación:
5.0

I will recommend this particular u haul,Steve the manager is the BEST

Anane Akorli M.  |  Overall Experience 
Clasificación:
2.0

Ridiculous. Absolute joke

Amy M.  |  Online Move In 
Clasificación:
5.0

Extremely helpful & friendly staff. Will definitely recommend.

Natalie S.  |  Overall Experience 
Clasificación:
1.0

Uhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.

Marshall S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANNA R.  |  First Impressions 
Clasificación:
5.0

Terrific customer service, friendly and very helpful. Highly recommended!

LAwrence K.  |  Overall Experience 
Clasificación:
2.0

Hoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars

Kevin A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T.  |  Overall Experience 
Clasificación:
5.0

Everyone we encountered was very courteous and professional.

Curt M.  |  Overall Experience 
Clasificación:
5.0

Initial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.

aya W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandi P.  |  Overall Experience 
Clasificación:
1.0

Your employees were rude unprofessional and i will not be using uhaul ever again.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra H.  |  First Impressions 
Clasificación:
5.0

Never had any problems!Excellent service and location!

john l.  |  Overall Experience 
Clasificación:
4.0

I would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco

Flavio F.  |  Overall Experience 
Clasificación:
5.0

Great Stafff

KESHA H.  |  Overall Experience 
Clasificación:
5.0

The staff was great. They were friendly and super helpful to me!!! They went the extra step. I'll Working with them is one of my better experiences with storage and truck rentals.

JEANNA H.  |  Overall Experience 
Clasificación:
5.0

Clean and very helpful employees.

Brandon E.  |  First Impressions 
Clasificación:
1.0

I left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.

Nancy B.  |  Overall Experience 
Clasificación:
5.0

Thank You for everything

Karen B.  |  Overall Experience 
Clasificación:
5.0

Steve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!

Kevin B.  |  Overall Experience 
Clasificación:
1.0

I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy

Scott P.  |  First Impressions 
Clasificación:
4.0

Great service.

Katia A.  |  First Impressions 
Clasificación:
1.0

Dont like

Joan C.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful.

JEANNA H.  |  First Impressions 
Clasificación:
3.0

Units were not air conditioned

Jeremy Martinez G.  |  Overall Experience 
Clasificación:
5.0

Clean and secure facilities. Good access.

DAVID H.  |  Overall Experience 
Clasificación:
5.0

I used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!

Bradford K.  |  Overall Experience 
Clasificación:
5.0

Your service is very quick and efficient I will recommend your services to others thank you Mr.Carter.

Robert C.  |  First Impressions 
Clasificación:
1.0

I'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.

William H.  |  Overall Experience 
Clasificación:
5.0

All went well.

ROBIN J.  |  Overall Experience 
Clasificación:
5.0

Excellent service

ROBERT G.  |  Overall Experience 
Clasificación:
1.0

A car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.

Christine H.  |  First Impressions 
Clasificación:
5.0

Good employes helpful

victor s.  |  First Impressions 
Clasificación:
4.0

All was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!

JOSE M.  |  Overall Experience 
Clasificación:
5.0

This is a great business.

John N.  |  Overall Experience 
Clasificación:
4.0

Good staff reception and care while showing me the storage options. Everything was fast and smooth.

Andre D.  |  First Impressions 
Clasificación:
5.0

VERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.

dennis s.  |  Overall Experience 
Clasificación:
5.0

FANTASTIC EMPLOYEES

BOB z.  |  Overall Experience 
Clasificación:
5.0

I arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.

leanna p.  |  Overall Experience 
Clasificación:
5.0

Excellence in delivering storage moving protocol! Gracias!

Eric J.  |  Overall Experience 
Clasificación:
5.0

Extremely professional and friendly staff. Clean facility. Will return.

Maria O.  |  Overall Experience 
Clasificación:
5.0

Top notch facility, made the relocation experience so much easier.

MICHAEL K.  |  Overall Experience 
Clasificación:
5.0

I forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee

Kyle M.  |  Overall Experience 
Clasificación:
5.0

They were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.

Curtis H.  |  Overall Experience 
Clasificación:
5.0

Far easier to access my uboxes than expected. Employees were helpful and friendly

Alexander F.  |  Overall Experience 
Clasificación:
1.0

hard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.

Quality A.  |  Overall Experience 
Clasificación:
5.0

Very good customer service. Thanks.

David S.  |  First Impressions 
Clasificación:
5.0

Great experience

colleen H.  |  Overall Experience 
Clasificación:
5.0

Friendly employee's

STEPHEN V.  |  Overall Experience 
Clasificación:
4.0

Didn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. ¡Gracias!

ruby j.  |  Overall Experience 
Clasificación:
5.0

I found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.

Melanie S.  |  Overall Experience 
Clasificación:
5.0

They delivered and were professional

Alexander T.  |  Overall Experience 
Clasificación:
5.0

Delivery and pickup were done on time and efficiently! Thanks for making my move easier

donna o.  |  Overall Experience 
Clasificación:
5.0

No issues with entire move, would recommend

JEFF B.  |  Overall Experience 
Clasificación:
4.0

This is a full service corporate operation. Awesome management!

Deborah L.  |  First Impressions 
Clasificación:
5.0

Far better than I expected.

Lucy K.  |  First Impressions 
Clasificación:
5.0

I was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?

leanna p.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helpful!!!

Megan K.  |  First Impressions 
Clasificación:
5.0

Nice people

Fernando R.  |  Overall Experience 
Clasificación:
3.0

Was way to expensive for what size it was.

richard M.  |  Overall Experience 
Clasificación:
3.0

Been a customer for years & the new prices are just a little too expensive for me.

Tahzwan T.  |  Overall Experience 
Clasificación:
5.0

Great people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.

Robert K.  |  Overall Experience 
Clasificación:
5.0

This is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges

fred l.  |  Overall Experience 
Clasificación:
5.0

Very good customer service. Clean facility.

LORETTA C.  |  Overall Experience 
Clasificación:
5.0

Thanks U-Haul! Very pleased from beginning to end.

Thomas P.  |  Overall Experience 
Clasificación:
5.0

. .

Aman J.  |  Overall Experience 
Clasificación:
5.0

Very customer friendly people. Willing to do what it takes to get the job done.

Michele B.  |  Overall Experience 
Clasificación:
5.0

Great people

Gabriel J.  |  Overall Experience 
Clasificación:
5.0

The staff was so nice and very helpful with everything from rental of truck and storage unit

Yoko N.  |  First Impressions 
Clasificación:
5.0

Good experience

Pam C.  |  Overall Experience 
Clasificación:
4.0

I used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.

sue t.  |  Overall Experience 
Clasificación:
4.0

Never went to the facility but the team that delivered my box were awesome.

Jason T.  |  Overall Experience 
Clasificación:
5.0

Wonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.

Barbara B.  |  First Impressions 
Clasificación:
5.0

Great.

Joshua H.  |  Overall Experience 
Clasificación:
5.0

This is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!

Allen B. | Reservación
Clasificación:
5.0

Great staff and a great facility (thanks to Steve).

Mark L. | Reservación
Clasificación:
5.0

Very friendly and helpful . Kept me informed through out

Pat G.  |  Overall Experience 
Clasificación:
1.0

I told them we lost are check and they said I couldn't get my stuff never again

Spring M.  |  Overall Experience 
Clasificación:
5.0

The facility met our needs

stephen M.  |  Overall Experience 
Clasificación:
5.0

We had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.

Elizabeth P.  |  Overall Experience 
Clasificación:
4.0

My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Excellent staff!!!

John J.  |  Overall Experience 
Clasificación:
5.0

An excellent way to move a small amount of belongings.

Lizabeth H.  |  Overall Experience 
Clasificación:
3.0

Everybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.

Eliza A.  |  Overall Experience 
Clasificación:
5.0

Uhaul staff and company is very helpful. Thanks crew.

cynthia d.  |  Overall Experience 
Clasificación:
4.0

Na

Frank T. | Reservación
Clasificación:
4.0

it was handy

Duane M.  |  Overall Experience 
Clasificación:
2.0

Communication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience

Kate L M.  |  Overall Experience 
Clasificación:
4.0

We used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.

Carolyn L.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly, helpful and courteous. A very good experience!

Michelle B.  |  Overall Experience 
Clasificación:
5.0

Kara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.

Angela C.  |  Overall Experience 
Clasificación:
4.0

There was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.

Jane J.  |  Overall Experience 
Clasificación:
4.0

The customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.

chelsey k.  |  Overall Experience 
Clasificación:
4.0

Great experience

Keith T.  |  Overall Experience 
Clasificación:
5.0

I did not go to the facility so I cannot rate those items accurately.

SOPHIA K.  |  Overall Experience 
Clasificación:
5.0

Thanl you

anita n. | Reservación
Clasificación:
4.0

Fast and courteous service. Thanks!!

Noemi S.  |  Overall Experience 
Clasificación:
5.0

Kathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.

SOPHIA K.  |  Overall Experience 
Clasificación:
4.0

Truck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting

CINDY M.  |  Overall Experience 
Clasificación:
4.0

Thank you for your prompt and careful help

maryann p.  |  Overall Experience 
Clasificación:
5.0

The U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!

Jeff W.  |  Overall Experience 
Clasificación:
4.0

Great facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.

CYNTHIA W.  |  Overall Experience 
Clasificación:
3.0

The staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.

Natalie Q.  |  Overall Experience 
Clasificación:
5.0

The staff and general manager at this location are very helpful and ready to help all the time. Gracias.

Bradley G.  |  Overall Experience 
Clasificación:
5.0

Fantastic staff at Vonage appreciated everything

Brandon M.  |  Overall Experience 
Clasificación:
5.0

Kathy, who delivered and picked up our U-boxes was great.

Ricardo L.  |  Overall Experience 
Clasificación:
5.0

Entire process was excellent from beginning to end. Gracias

davey p.  |  Overall Experience 
Clasificación:
4.0

Helpful Staff.

Wilfredo E.  |  Overall Experience 
Clasificación:
5.0

Using the Uboxes was awesome. Will never move another way again.

Catrina B.  |  Overall Experience 
Clasificación:
5.0

There staff goes out of there way to help and take care of the customer.

Anita B.  |  Overall Experience 
Clasificación:
4.0

For whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!

ROCK H.  |  Overall Experience 
Clasificación:
5.0

Great experience. This facility and team are why we are devoted to UHaul for DIY moves.

James K.  |  Overall Experience 
Clasificación:
5.0

Containers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!

Jesse M.  |  Overall Experience 
Clasificación:
5.0

Kara from UBox was awesome to work with!

Joseph W.  |  Overall Experience 
Clasificación:
2.0

Paid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.

Ronda A.  |  Overall Experience 
Clasificación:
2.0

I've never been to the Salt Lake U-Haul facility.

Anthony B.  |  Overall Experience 
Clasificación:
5.0

Easy to get my u-box. Driver had excellent communication.

John C.  |  Overall Experience 
Clasificación:
4.0

The facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating

Tiffany L.  |  Overall Experience 
Clasificación:
5.0

My card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.

Maria R.  |  Overall Experience 
Clasificación:
5.0

Our experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again

Michael H.  |  Overall Experience 
Clasificación:
4.0

Good service.

nathan h.  |  Overall Experience 
Clasificación:
5.0

Perfect moving pod experience. Thank you!

Amy B.  |  Overall Experience 
Clasificación:
5.0

Very helpful

JODI M.  |  Overall Experience 
Clasificación:
5.0

Loved it, incredibly convenient and made my life (and move) so much easier.

Ahmad C.  |  Overall Experience 
Clasificación:
5.0

Everyone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.

Nathaniel D.  |  Overall Experience 
Clasificación:
5.0

The service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff

Ray S.  |  Overall Experience 
Clasificación:
1.0

I had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor

Mark B.  |  Overall Experience 
Clasificación:
1.0

Our unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “

Darrel F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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