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Luz R.Customer Reviews for U-Haul Moving & Storage of Salt Lake
Testimonials From Recent Customers
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Last minute needs fully met
David H.People were very helpful and happy seemed to like their job. Pleasant change from most of Americans today. They are awesome
JEFFREY A.The employees were knowledgeable and extremely helpful.
Katherine A.I could not find the key return box. I did an after hours drop and still have keys because I couldn't find a drop box. I'll return in morning
Richard D.It is misleading to advertise rentals at $20/day. Just be upfront and say the true cost.
Dimitri B.The young man who helped me was excellent! He answered all of questions, looked my in the eye while talking to me, overall was very professional and kind. I'd go back because of the way he conducted himself. Anymore it's hard to find good work associates like him. Please let him know how Thankfull I am for his help.
Melvin S.Steve, the Manager, is THE best. Always helpful and courteous.
PAULA S.Very Professional and courteous. Everything went above expected.
Howard G.Rented a truck it was not cleaned at all , in fact I drove it off the lot and returned 2sec later asking them to clean the Windows cuz they where so dirty that i could not see out of them . Then they handed the windex and the towel to me to clean them..
Tracy T.Instructions on storage hours were not clear to me, there should be a pamphlet with hours on . The rep said to me briefly But not clear at all. I ended up moving my stuffs after the rolling door hours.
Theresa T. | Online Move InSince the boxes are made of wood, maybe due to expansion the door doesn't close easily once opened. Boxes should go through frequent maintenance.
Harsh K.My Mom had just passed away. This was a hard time for me and they were so kind and helpful it really made our experience wonderful. Our pick up was fast and efficient. We were on the road in less than 3o minutes it felt like. Thank you so much.
Angela W.Reps working in the store are super slow, the online is way easier and faster. Did both my vehicle and storage booking online in store while waiting in line to be helped. When I finally got to the front, there was a lot of complaint about the system. It takes forever and it has a lot of glitches. So maybe improve your Uhail system so it's not a long wait to be seved. Even with my vehicle I had to look for my vehicle then come back in and get the keys, it's so stupid and inconvenient. I mean I already did all the work online and they couldn't just hand me my keys. Need a better system I store. Online system is excellent in the store customer experience failed…
Theresa T.Straight talk but affirming in soothing way and friendliness even when I once BS because of my being so worried.
PATRICIA D.Personal muy atento y amable
cecilia r. | First ImpressionsTy for being extremely nice and helpful. Moving into my storage unit was a breeze.
VIRGINIA M. | First ImpressionsI had an easier time moving. They are helpful and work to get you set up quickly. I'm always going to use uhaul for moves.
Valerie M.They were great. After we were loaded and attached the car hauler one of the lights wasn't working. I was expecting a huge delay but they got three people winning in it and had it fixed in 30 minutes. Wow!
William B.Amazing staff that was very helpful and went above and beyond to help me unload my truck. Ty for a great experience.
Virginia M.Everyone was terrific. Very helpful. The most difficult part was calling and trying to reach a live individual. That was impossible! Worse was driving up and seeing employees standing around talking on texting but yet too busy to pick up the phone so I had to drive 30 miles to storage unit to ask a question in person. Otherwise staff was friendly and helpful when I was there in person!
Lillie G. | Overall ExperienceArrived before close and a day early and was charged for after hours return and late fee
Nathaniel C.SLC did an excellent job. Englewood, CO messed up my entire move and made this a horrible experience. I will never use uhaul for anything again nor ever recommend their services to family, friends and coworkers.
Sarah M.Everything was fine and fair
ABRAHAM M.First off, you guys changed my pickup location to one 7 miles away. The lady that called me to confirm my reservation couldn't have cared less about me as a customer and was very rude and condescending. But I needed the truck so I had to accept the change. Which means I had to pay for the extra mileage to get back to my original location and then to my destination. So I lost time and money right off the bat. Then when I got to the pickup location at 8:30 that morning (my reservation was for 8 am), I tried using your truck share 24/7 on your app. It would not let me initiate the pickup and I kept getting a message that my reservation was set up for hand delivery and I would have to wait until that location opened, even though it said right on my dashboard that the reservation was for 8 am with the 24/7 option. I asked one of the employees that was cleaning the trucks if she could help me and I was told that if I couldn't get to the check in on the app then she could not help me and would have to wait for the counter the open. What the hell? Really? So I had to sit in the parking lot for another half hour staring at my reservation that apparently would not work. The counter opened and I finally got my order done. I asked the counter employee why the 24/7 option would not work. He said I might not have been in the right spot in their driveway for it to register in the system? What the hell does that mean?? How do I know that there is an exact spot to stand in to apparently make it work? He got me checked without an apology or anything. At that point I just wanted to get my truck and get out of there since it was an hour and a half after my reservation time. So yeah, you guys literally cost me time and money. When I booked the reservation on your website it said the size truck I wanted was available. So if it's not then you guys need to update your system to reflect that in addition to either getting truck there, or waiving the extra mileage for me to have to get to the other location. Stop milking people for more money. It will be a long time if I ever use you guys again.
Ryan R.Wow, this was BY FAR THE BEST Uhaul experience I've ever had! Considering I can't even count the number of uhaul experiences i've had over last 40 years and the different 10 states that I've lived in. The women that work at this location are on the ball! what a great solid team!
Holly E.You guys should be sued for false advertising on pricing. It's very kisleading. I spent $200 for I town 2 days. Not $29 lies
Levi S.Customer service fail short. The front desk gal was stressed/anxious. She rushed through the instructions, communication was chaotic which caused for confusion. Checkin required me to pay for a gallon of gas tacking on an additional fee even though I only drove the vehicle 9 miles. Ridiculous!
Susan G.Great job!
Lisa P.originally placed with a trailer which was MUCH bigger than I had requested that I needed. The one I got looked like it had just returned from a Baja expedition, but outward appearances were not important, and the trailer worked fine
Richard K.The truck was fine. But when we went to pick up the 26 foot truck we reserved, it wasn't there. We had to drive 5 miles away to pick up a TWENTY foot truck which didn't of course fit all our stuff. How do these things happen when you've made a reservation?!! There is no excuse for this lack of service in a company whose entire business is renting trucks!!
Thomas J.Buy more trucks.
Sarah F.The mobile pick up feels a bit over complicated but super accommodating. One issue of main frustration was when verifying my identity I provided a selfie, drivers license and passport photos. I waited for awhile then it kicked back to ask for another driver license photo with no explanation so I took another. Then a chat popped up asking for drivers photo again. But didn't say how to accomplish this. Asked for clarity and the agent said to get photo with all 4 corners. Still nothing on how. Then app finally kicked back for the option to take another photo. Then I sat for awhile and saw this same chat instruction multiple times. Oof, it was a bit frustrating and the agent could have been a bit more personable and upfront with instruction. Such as “please do x, the app will take you back to this step automatically but may take a moment, thanks for your patienceâ€. The rest was easy, after pick up. Drop off I did in person because I didn't want to deal with the mobile app again, however the dolly was not zip tied so when asked if I'd used it I could have said no. I joked a bit but was honest that I had.
Rachel B.I always use the 3900so state st location. I was not impressed w the clerk that helped me whe was belligerent and disrespectful.
amal J.Friendly and professional staff. I didn't have a reservation but they accommodated my request in 10 minutes.
Trent N.Quick, professional, seamless and pleasant experience on the rental and return process.
Donna K.The employees were not knowledgeable whatsoever about their vehicles. I asked what the clearance for the vehicle was and was informed it was 7'1". It turns out the clearance is 9'. That is a very significant difference. One which is very dangerous if not properly disclosed. Uhaul should be ashamed of the lack of disclosure and training in regard to their larger cargo vehicles.
Joshua S.I can't say enough good things about your crew. They were friendly, professional, and motivated to help. Wow!
William B.Terrible move out experience. And now I am being billed again and getting lein notifications even though the office knows I moved out at the beginning of the month (July). I will never use UHaul again. My storage is empty and I am getting late notices. And staff was rude to me when I moved out.
RON J. | Overall ExperienceThe web experience and the "mobile pick up" experience was dog shit. There should be more guidance for finding the truck for pick up at the very least. The equipment should also be with the truck so that I don't need to wait in line at the service counter. I thought the whole point of Mobile pick up was to avoid that? Silly. Your staff seemed on edge and overworked. Pay them a living wage and hire more help, it's not fair for your service staff to pick up the slack of a shitty wrb infrastructure. Treat them better, and if they need to I hope they strike.
Trenton A.I would only come to this location. Natasha, Steven, both made my experience excellent. I left a google review as well and I'll leave a yelp review.
Jay G.Couldn't believe that my 29.99 trailer for a few hours turned out to be almost 100.00
joe L.Extremely efficient experience.
Keith E.No improvements really. Easy pick up and return.And easy to extend rental. Staff was friendly and professional as usual. Call center reps were also wonderful.
Jared F.The staff was terrible
CODY D.I rented an auto transporter, the employee, after hitching the transporter to the van, literally tossed me the keys with no words. No explanation on how it works, no tips or tricks, like they assumed I had used the thing a hundred times. Literally didn't say a word, just tossed me the keys.
Colton C.The staff was so kind and helpful !
Amanda A.The only issue I have is that you send the vehicle out at 1/2 full. It is much easier to replace fuel when you go out full. I ended up putting too much has in. A staff member told me there is somewhere on the contract that tells you how much to put back in based on what you use, but that was after I returned it. If this is true, it should be pointed out prior, or in my case, made a notification on the app check in. On that note, that was more difficult than waiting in line for a staff member.
Craig G.Get more knowledgeable staff. Inform customers of the equipment they need before paying for a rental.
jace H.The online reservation was really easy and the staff at this location were incredibly helpful and efficient! Both for the pick and drop off.
Rod S.First, shout out to Natasha. She was immensely helpful, kind and uplifting to interact with! Stressful moving day but she made things easy for me to get my truck ready. So much so that we decided to not do everything today, and I'll do another rental next week to finish up. Worth the additional money, and confidence grew in U-Haul today. Mid town location was awful so glad I did everything here.
Jay G.The check out process made up for the check in process. The associate that help me was fantastic!
John S.Everything good
Luis D.It would be helpful to provide more updates tracking information during shopping. my box was delivered on time, I just didn't realize it would be because the tracker hadn't been updated!
Emily P.Great customer service - very friendly!
VIRGINIA U.They tucked up my car , and the store didn't want to deal anymore with the problem . I have to go back with the dealership to fix my car
ALEJANDRA C.Customer Service Representative was excellent.
Sabra R.Just make sure windows are clean.
Craig M.I was discriminated against by a person under your employment”.
Carla V. | Overall ExperienceGreat place , equipment not properly checked (PM'ed)
Bryson M.Great customer service! I spent an hour and a half waiting for someone to bring the trailer I rented back and the manager gave me a credit toward my rental for my time. He was great! I would definitely rent here again!
Kristen W.Excellent service picking up the vehicle and returning it. I appreciated the professionalism and friendliness of those with whom I interacted. Thanks. I will utilize their services again, I am sure.
Don H.Terrible! I will NEVER give U-Haul my business again.
RON J. | First ImpressionsStaff was very helpful and Awesome
Debra H. | First ImpressionsEveryone there was extremely helpful and nice. Especially Natasha.
GORDON L. | First ImpressionsI really liked having the indoor storage, but the access door wasn't quite tall enough for the storage unit I bumped my head a couple of times.
Jewell C. | Overall ExperienceThe only storage units available were up a set of steps and down a hallway. A problem when moving heavy items. If there had been an elevator would have rated higher.
PETER T. | Overall ExperienceVery helpful in every aspect.
Bruce S. | First ImpressionsThe associate, Natasha vasquez, was very helpful. She was compassionate and understanding in my situation and was able to get me into a unit that was suitable for my needs. She also was able to arrange for me to drop off my uhaul truck at her store as it was scheduled to drop off at a different location. In my opinion, she worked some magic and probably deserves a raise.
Janet T. | First ImpressionsEvery staff member I encountered was courteous and professional. Keep up the excellent work!
JOSE P. | Overall ExperienceThe U Haul is very nice and friendly it was amazing Even we get free storage for one month thank you for helping our needs .
IBRAHIM F. | First ImpressionsThe people that I spoke with on the phone, the reservation people were not that nice. They acted as if they had somewhere else to be, lost my order and when I tried giving them my reservation number, he acted as though he didn't even want it. Very rude on the phone. But when we got down to the storage facility, the Uhaul people were very helpful and showed me how to use the card and showed me where my storage was. All in all, I give Uhaul a 6 out of 10 this time for your service. I was great full for the help on such a stressful moving day.
Kathy S. | First ImpressionsStairs to the storage locker made the move much more difficult
PETER T. | First ImpressionsThe ladies at the desk were friendly, efficient, and informative.
JOSE P. | First ImpressionsFast and friendly. Made moving so simple. Team was friendly and very helpful. They saved me nearly $200 because they knew of promotions I didn't!!!!
Kristen C. | First ImpressionsI wasn't expecting my staff to be there in the storage but finally I received a call from U-Haul customer that I still have my staff in their storage and I went there to get it all and they were still there since 2019 up to now.
Aweis O. | Overall ExperienceGreat staff always helpful and accommodating. The facility was always clean
MARK S. | Overall ExperienceWhen I arrived for storage the staff gave me too small of a unit because they assumed my trailer was a smaller size than it actually was and I had reserved a bigger unit in advance. If they had looked at my account and reservation to begin with they would've seen the trailer was a 6x12. After unloading a few items I knew it was too small so they said they were overbooked by ten units and didn't have a bigger size. I reserved everything in advance so after they looked on computer and me telling them I absolutely need a bigger unit they magically had my original size available. When I moved out and closed out the unit on Dec 1st they could not find my storage unit under my name. They had put both my first name with my emergency contacts name. So the guy who originally put my info in the computer messed up and did not even seemed like he wanted to be there or was new but none of this is my problem. I was glad to have had the free first month because I definitely wouldn't have wanted to pay for all these unnecessary employee errors. I won't recommend this location and won't be going back.
CAMI g. | Overall ExperienceMy only feedback is that hallways are narrow and doors not very wide or high enough. Also there is no elevator to the second floor.
DARYL C. | First ImpressionsThe check out and desk people were all overly helpful. They helped with all issues and made everything go smoothly.
Danielle O. | First ImpressionsYou should offer pro rated rent for the last month. I think it's predatory to have me pay a full month's worth for 3 days
JUAN D. | Overall ExperienceShana was very helpful
Shannon R. | First ImpressionsEveryone inside were so nice and helpful They gavee unit 1818 which was a end unit after driving _ days from NH to ut. Couldn't of been happier with the service and the way they helped us in a time of need
Ben W. | Overall ExperienceIn the beginning it was excellent but as time went by I attempted several times to get a hold of the site manager, Steve Bendixson, by phone (almost every time it went to a customer service person not on site despite the phone number being supposedly to the store and that c.s. person said they would email Steve but I never got a reply, by email (only responses came during the last few months but generally meant my still having to go to the store --I had asked that he phone me as I use a wheelchair and now live quite a bit away and have to use public transportation). When I moved 1/2 of my belongings to a smaller unit I wasn't told I no longer had 24 hrs access so ended up making a trip to move the last of belongings out for nothing with volunteers. So score at beginning of lease until July of 2020 would have been a 5/5 stars then it slowly dropped and by the last month it was down to 1/5 but after a call to corporate office with the complaint Steve emailed me (again I had to go down because of his not calling which wasted almost 45 minutes of my time as this could have been done in the phone call) I would say it was at a 1.5 star. I am also at a loss as to why my unit had a padlock on it for supposedly lack of payment but my bill was current (luckily I had checked my unit during one of those having to come in person trips just before I took the last out and went and got Steve to look as he didn't believe me telling him of the presence of the special lock and posted notice). Your phone system needs updating to include a way to speak with the store directly and if someone has questions about the storage unit.
jessica e. | Overall ExperienceI have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5
Tiffeny R. | First ImpressionsYour Staff was not helpful. Would not work with us in some special circumstances. Told us we were all set and would make it work for us so we were ok with the price. Then to find out they did not help in any way....... Not Happy!
Mark F. | Overall ExperienceStorage unit was clean. Access to the unit was difficult because there was often someone parked right in front. The staff seem very uninterested or even put out to help.
Adrain B. | Overall ExperienceNeed lights in side storage room. No matter d side of storage rooms
STEPHANIE P. | Overall ExperienceDidn't like the fact of the prices increased every month way too expensive
BRIAN B. | Overall ExperienceThey are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!
Bradley G. | Overall ExperienceExcellent customer service and efficiency!
Danielle Brooke A. | Overall ExperienceFor the space like a "less than a small closet size" the cost is too high and should remain I feel around $70-75. I would pay that as I was there over 20 years and felt even $99 was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of $900
SHARRON C. | Overall ExperienceHad trouble with after hours drop off internet service
John B. | First ImpressionsNo comment
VERONICA F. | First ImpressionsWe rented the unit at the start of the pandemic to store items my son didn't need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Gracias.
MaryAnn P. | Overall ExperienceThe csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.
Jada R. | Overall ExperienceClean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.
Ilana H. | First ImpressionsShannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!
Ramon Z. | First ImpressionsI haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant Bagley
Grant B. | Overall ExperienceCrew was helpful and thorough. Really felt like our things were secure. The place is well managed.
Anne C. | Overall ExperienceI like the climate controlled storage for some of my paintings.
Robert D. | First ImpressionsIt is very dusty and dirty in the storage in general. Needs a clean.
Tracy G. | Overall ExperienceThe only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.
Jennifer S. | Overall ExperienceI cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!
Chris H. | Overall ExperienceI will never use your services again
Richard D. | Overall ExperienceI had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you
Kim H. | First ImpressionsIs very well located and very convient to get to there very friendly people id recomend them to anybody...
TOMMY W. | First ImpressionsCongratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don't have to waste our time.
Marcelo V. | First ImpressionsGreat experience
TARIK A. | First ImpressionsThe staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.
ROBERT N. | First ImpressionsVery pleased with my experience.
Maxwell C. | Overall ExperienceEveryone was very kind and helpful. They went out of their way to assist us.
Richard S. | Overall ExperienceThe staff was very rude. I have still not received my uboxes in Tulsa.
Jeanne O. | Overall ExperienceI will recommend this particular u haul,Steve the manager is the BEST
Anane Akorli M. | Overall ExperienceRidiculous. Absolute joke
Amy M. | Online Move InExtremely helpful & friendly staff. Will definitely recommend.
Natalie S. | Overall ExperienceUhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.
Marshall S. | First ImpressionsTerrific customer service, friendly and very helpful. Highly recommended!
LAwrence K. | Overall Experience