Customer Reviews for U-Haul Moving & Storage of Salt Lake

11,213 comentarios

55 E 3900 S   Salt Lake City, UT 84107
(3900 S and State Behind KFC)

(801) 266-3733

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 266-3733

55 E 3900 S
Salt Lake City, UT 84107
(3900 S and State Behind KFC)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

blas G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN P 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy W 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett V  |  Overall Experience 
Clasificación:
5.0

Keep doing what you're doing great job

DINO L 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT E 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittani L 
Clasificación:
3.0

My Grandson dropped off the trailer.

TIMOTHY W 
Clasificación:
5.0

Good vibes.

ALEXANDER G 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul E 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P  |  Overall Experience 
Clasificación:
5.0

Greeted as I parked in the return lane to help with my return and unload dollys Substantially less expensive and better equipment than at HD Helpful people I didn’t have my receipt and did a return that we didn’t use and they could look it up with our credit card Easy access

shauna G 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA D 
Clasificación:
5.0

The staff was very helpful and friendly, I was in and out to pick up the truck in 10 minutes. Overall very easy, satisfying service. We left some bed rails in the truck and they called me immediately and we went and recovered those, thanks for the help you guys rock!

KEVIN D 
Clasificación:
5.0

Everything is good and help fast

JUAN R 
Clasificación:
5.0

Fantastic customer service They have tons of equipment & trucks Wrong date reserved they said must be their mistake

shauna g 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M  |  Overall Experience 
Clasificación:
5.0

Everything went perfect and have complete confidence in the security of my belongings. Alaska and team very helpful.

William G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY F 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie W  |  Overall Experience 
Clasificación:
5.0

I have this lock and card ill bring it in thanks alaska

Quonitra G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie B 
Clasificación:
2.0

Not enough staff for customers, but the counter help did his best with what he had to work with. Multiple personnel were cleaning the worn out floor while customers stood waiting. I couldn't rent a truck to go to California, with the trailer that I rented and so I went to Enterprise for a vehicle. Just a weird experience, similar to a third world country. Totally disorganized.

MALCOLM A 
Clasificación:
1.0

I move my storage to another facility. Customer service skills. This company is lacking all always. So rude. Always hanging the phone up never could get a direct straight answer. The young lady name is Amanda, she needs to. Go to a class on how to assist minority people. She's beyond rude. There's no words to Express how she treated me. First arrived there from out-of-state. There was a young lady by the name of Dorothy. She was the most beautiful soul I have ever met. That tired of people hanging up.I would rather move my items to another facility? And cheaper only reason why I stayed here. My brother is upper management for U-haul in Las Vegas Nevada. That's the only reason why.

Kimberly C  |  Overall Experience 
Clasificación:
5.0

Very nice experience

Sheila G 
Clasificación:
5.0

As a first-time customer with U-Haul, I was impressed by not only the efficiency of the process, but how helpful all of the employees I talked to were. Very stress-free, and any confusions I had were quickly clarified in a phone call. Thank you for your help!

Bernadette M 
Clasificación:
5.0

Great customer service even when busy

Austin B 
Clasificación:
5.0

Me gusta el servicio y atención. Felicitaciones

JUAN A 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M 
Clasificación:
5.0

Not a single thing. Employees, vehicles, and the dynamic of renting and dropping off vehicle are impeccable

Abdalaziz A 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY R  |  Overall Experience 
Clasificación:
5.0

Gracias

Michael M  |  Overall Experience 
Clasificación:
5.0

Using app for receiving equipment did not work as needed.

JOSUE V 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY V 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA C 
Clasificación:
5.0

Nothing, keep up the great work

DOUGLAS F 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON Y 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R 
Clasificación:
5.0

Great customer service employees at U-Haul

Garrett W 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa F  |  First Impressions 
Clasificación:
4.0

I dropped the trailer off after hours, so there were no personnel to be helpful or unhelpful.

MATTHEW H 
Clasificación:
5.0

The manager at this location, Alaska Laska, has consistantly provided me with superior customer service. I have recently rented at least 3 times from this location and I will drive past other U-Haul locations to rent from this location specifically because for the high level of customer service that I have received from Alaska and all employees at this location.

JOSEPH T 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN C 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY M 
Clasificación:
5.0

Great service

DOUGLAS N 
Clasificación:
5.0

I'm so grateful for the amazing support and service at this location. I don't plan to trailer a car on my roadtrip but it ended being a necessity. David was phenomenal!!! He walked me through the whole process start to finish. I highly recommend this location and if you're lucky, David will be there to help you too.

MONIQUE P 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan Y 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T 
Clasificación:
5.0

Customer service was awesome! Truck was clean and ready, very easy process. Excellent. Would use again and recommend to a friend.

KIMBERLY R 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTOPHER H 
Clasificación:
5.0

Your iPhone app didn't work for checkin. Good thing I saw a sign that says to use a website. It just locked up asking to turn in location. Couldn't get any further.

MICHAEL J 
Clasificación:
5.0

El cliente no dejó un comentario.

Fase M  |  First Impressions 
Clasificación:
5.0

Nothing shout out to Dixie she was great thanks you guys

TIFFANY B 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED R 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B 
Clasificación:
5.0

Nothing, everything went great

ROSS T 
Clasificación:
4.0

I had to extend my rental due to unexpected problems…. They were understanding and helpful in extending my rental period….Thanks.

CHARLES L 
Clasificación:
5.0

El cliente no dejó un comentario.

mike B 
Clasificación:
5.0

Great customer service.

RICHARD N 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE O 
Clasificación:
1.0

El cliente no dejó un comentario.

Lane H 
Clasificación:
5.0

Have more truck options. We didn't need the 20 foot truck, but we had to get it because there weren't any smaller trucks available.

JEFFREY S 
Clasificación:
5.0

Amanda Jean and all of your employees are very professional and very helpful. Alaska Laska is the perfect manager! Thank you U-Haul. 

Galvan H  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL F 
Clasificación:
5.0

They were great! Everyone was helpful & nice.

CAPRICE H 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul V 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C 
Clasificación:
4.0

Very difficult to tell where to drop off at. Ended up at the wrong building and had to flip back around to the other building.

CODY M 
Clasificación:
3.0

There was no places to park. The website is a little confusing for returns.

Diego H 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H 
Clasificación:
2.0

Wasn’t helped or greeted very unprofessional would not recommend this location.

JASON R 
Clasificación:
5.0

David and Mike were super helpful and kind.

Garrett V  |  First Impressions 
Clasificación:
5.0

Sería bueno tener personal que hable español, por lo demás EXELENTE.

NERY P 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH S 
Clasificación:
5.0

Everything worked satisfactorily.

MICHAEL L 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY R  |  First Impressions 
Clasificación:
5.0

Excellent Service

William C 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRETT S 
Clasificación:
4.0

El cliente no dejó un comentario.

RONDA B 
Clasificación:
5.0

Thank you for the staff very helpful!

ANDRES H 
Clasificación:
5.0

There was an option about texting and preferred communication. When someone unchecks that (it should not be checked by default to begin with), then texts SHOULD NOT BE SENT, PERIOD. Then relying on that for prompting app usage, important info not sent to email etc. may result in missing the message alltogher for those who block unwanted texts. Likewise, ignoring stop messages should also be honored and use another avenue for communication.

JOSHUA L 
Clasificación:
2.0

Unhelpful employees. Lockbox wouldn't open. App during intake was very slow and laggy.

CHRISTOPHER S 
Clasificación:
5.0

Great service

DEAN A 
Clasificación:
5.0

Very easy and the truck was great

DAVID K 
Clasificación:
1.0

I was charged a damage fee when there was no damage to the vehicle when I dropped it off.

Enrique O 
Clasificación:
5.0

Wonderful experience, great support from the staff, easy return etc… A dream come true !

ARNAUD C 
Clasificación:
5.0

I like the ease of renting online from UHaul. It was a good experience. Would recommend this location with confidence.

MICHAEL L 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A 
Clasificación:
5.0

Helpful. Not a long wait. Polite staff. Easy

BRYAN P 
Clasificación:
5.0

Easy and convenient location. Thank you!

MICHAEL F 
Clasificación:
4.0

El cliente no dejó un comentario.

David L 
Clasificación:
5.0

Staff was always helpful and friendly.

Virginia K  |  Overall Experience 
Clasificación:
4.0

I was in the climate controlled storage but the person there provided me light when moving my things in. She was very kind and helpful.

RONALD M  |  Overall Experience 
Clasificación:
5.0

Na

CHRISTOPHER S 
Clasificación:
5.0

Awesome experience. Every time I call, folks were helpful and gave me the info I needed. It was super easy and so glad I went this route for the move!

JAMIE H 
Clasificación:
5.0

The staff at this location is always helpful and have a very positive attitude

Michael L  |  Overall Experience 
Clasificación:
5.0

Nice

BYANGENE R 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy E 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE R 
Clasificación:
5.0

Great customer service!

VICTORIA L 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN N 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES M 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet G 
Clasificación:
5.0

El cliente no dejó un comentario.

RANJANA V 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglass S 
Clasificación:
5.0

Very friendly staff. In and out very quickly.

ARLEEN C 
Clasificación:
5.0

El cliente no dejó un comentario.

Dallin P 
Clasificación:
5.0

These folk are always SO NICE!

SHANNON R 
Clasificación:
5.0

I like your service and the next customer is going to be happy with your service too

AMAN S 
Clasificación:
5.0

What I don't understand is why you charged full service fee and full charge if I took the tank above where they gave it to me.

JUAN V 
Clasificación:
5.0

El cliente no dejó un comentario.

RENITA A 
Clasificación:
4.0

There were no lights in the units themselves, which was very inconvenient. The units were secure and well lit outside of the units.

MATT S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIN H 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO A 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa D  |  Overall Experience 
Clasificación:
1.0

They would not acomidate my disability without paying more money. They called it an inconvenience.

Rebbeca J  |  Overall Experience 
Clasificación:
1.0

You were unwilling to acomadate to my disability without charging me more money

Rebbeca J  |  First Impressions 
Clasificación:
5.0

Professional. The only problem was checking in took a very long time.

Teresa D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L  |  Overall Experience 
Clasificación:
5.0

The staff at this facility is so nice. They are so friendly and helpful. The knew how to help us and what we needed. They are the best!!

PAT B  |  Overall Experience 
Clasificación:
5.0

Alaska was so helpful and couldn't have asked for a more helpful uhaul representative.

Kristen G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERELYN J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERELYN J  |  First Impressions 
Clasificación:
5.0

Love the wider hallways! Made pushing the carts and big pieces of furniture much easier. Moving is hard and it felt super easy to haul things back and forth. The security door swipe feature is also really nice. Everything was awesome! If I ever need storage again I'm calling U-Haul first!!! Thanks for making a difficult situation of moving and storing much easier and convenient. LM

Lisa M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian P  |  Overall Experience 
Clasificación:
5.0

Shana was an exceptional help after another location was unkind. I really appreciate Shana being welcoming, accommodating, and quick to make things happen. I got all my needs met in less than 30 minutes. ¡Excelente ubicación!

Nathaniel E  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni L  |  Overall Experience 
Clasificación:
5.0

Genuinely loved this facility and the people here! They were so kind and helpful. I am so grateful for their kindness, flexibility, and help. They made a stressful process a lot less stressful!

Britta F  |  Online Move In 
Clasificación:
5.0

Great facility I put my things away for years and I had no issues whatsoever. The line was very easy automatic payments were great, and the staff was very helpful.I'm

Tamunotonye B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA W  |  Overall Experience 
Clasificación:
5.0

Great management Alaska Laska! Everyone was very friendly and helpful. Mr. Haun ghgraphic@aol.com

Galvan H  |  Overall Experience 
Clasificación:
5.0

Amanda-Jean is clearly someone staff are comfortable calling on for help and she willingly and patiently gives it. She is also supportive and encouraging to her clients. She's sympathetic to whatever circumstance may require the service you offer. My only complaint is not making smaller units more accessible (no stairs…or an elevator). The lack of that "forces" me (a 69-yr-old woman), into the more expensive unit. This is disappointing and feels discriminatory.

susan w  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marisela S  |  First Impressions 
Clasificación:
5.0

Excellent facility awesome customer service ery helpful

Jazmar W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tierra W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dan p  |  Overall Experience 
Clasificación:
4.0

There were issues with the security system which delayed us moving in on time on Tuesday night (after hours). On Wednesday morning all of the staff were as helpful as they could be to get all our questions answered and out of there as quickly as possible. Amazing customer service from the staff more than one employee went out of their way for us which we really appreciated!!!

Melissa S  |  Online Move In 
Clasificación:
1.0

There should be a door available near row 16. The height and width of the very long hallway required to get to the row is very inconvenient

Schkeena H  |  Online Move In 
Clasificación:
5.0

We had a great experience. Amazing and helpful staff in the Midvale, UT

Arleen J  |  Overall Experience 
Clasificación:
1.0

The hallway is too narrow and lack of entry points for row 16 just make the entire process of account unit inconvenient

Schkeena H  |  Online Move In 
Clasificación:
1.0

Amanda Jean made my storage experience a nightmare. Literally lost sleep

Carrie B  |  Overall Experience 
Clasificación:
5.0

Great product, helpful, friendly staff, an excellent value, thank you and keep up the good work!

steve F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B  |  Overall Experience 
Clasificación:
5.0

I rented two storages in Alaska, laska was very helpful. They treated me very good was very clean and my belongings were kept very nice when I unpack them I would recommend this U-Haul any time and I will be using them in the future for rentals as well. Thank you very much for being very good and having good customer service.

Tonya S  |  Overall Experience 
Clasificación:
5.0

They were all very helpful and Amanda Jean was great above and beyond

Raul M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fidel H  |  First Impressions 
Clasificación:
5.0

Great staff, and service , very helpful

Oliver L  |  Overall Experience 
Clasificación:
5.0

The storage unit was very accessible and perfectly maintained!

Sheng P  |  Overall Experience 
Clasificación:
5.0

Stellar.

Brandon J  |  Online Move In 
Clasificación:
5.0

The staff here was really nice, very accomidating. They go above customer expectations.

CARRIE A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

roger m  |  Overall Experience 
Clasificación:
1.0

It's really hot in there, little space, the manager lied saying I wasn't at the storage when people were in it. But I was I walked out to my car. And when they called me about it they didn't even let me talk. I would never get a storage from them again.

Andrea G  |  Overall Experience 
Clasificación:
4.0

They were extremely helpful at this location. They helped us when none of the others would because we had out of state licenses. The staff was great and willing to work with us and we are very grateful to them!

kristen b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lili m  |  First Impressions 
Clasificación:
3.0

The price is getting too high. I kept getting price increase emails.

Nihal S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara a  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica S  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H  |  First Impressions 
Clasificación:
5.0

Easy transition in to the storage and fast service with great communication

Robert K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLEE M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gayleen P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lorene k  |  Overall Experience 
Clasificación:
1.0

Zero lighting in the unit, hours of access were terrible, zero trash cans to dispose of packing material. 0/10

SAVANNAH P  |  Overall Experience 
Clasificación:
5.0

Alaska runs a tight ship his employees are crazy helpful and always so willing to assist!! They help with making sure i pay as little as possible knowing i am a single hard working parent. I will always use and recommend this facility!

REALENE O  |  Overall Experience 
Clasificación:
3.0

You charged me 204.00 after I moved, I called and was told sorry and would get a reversal and they still charged me and I had to file a dispute with my bank! Manager refused to get on the phone with me when I called! Manager should be trained on customer service and ethics!!!

Taunya B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARALYNN P  |  Overall Experience 
Clasificación:
5.0

Thanks Amanda Jean you were great

ALICIA B  |  First Impressions 
Clasificación:
5.0

Thank you for your kindness

Shirley M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mustaf m  |  First Impressions 
Clasificación:
4.0

Clean; accommodating

Taunya B  |  First Impressions 
Clasificación:
1.0

A joke

Amanda S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary f  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Geri-lyn H  |  Overall Experience 
Clasificación:
5.0

My first contact was Nick, he was helpful. Upon arrival that afternoon owner was helpful.The unit choice limited and my new unit was far from the door. Movers count steps and it was $1.00 per step, that was unfortunate. But the Semi-trailer had zero issues backing up to the access doors. The 11 steps up to the unit were not too challenging but for movers (&my bad knees) it can be an issue.  However, the woman, who had taken some time to show me another closer but larger unit, as she was tidying up another two units that woman was absolutely amazing. I wish I could remember her name. I'm looking forward to not having to worry about the unit or the security.

Deanna A  |  Online Move In 
Clasificación:
5.0

Alaska you have some awesome employees who know how to bring customers to ease I will be a forever customer and share my experience always NICK, DAVID, Ty, and AMANDAJEAN are my hero’s Amanda Jean saved my life thank you so very much

REALENE O  |  Overall Experience 
Clasificación:
5.0

Everyone was awesome

Isaiah G  |  First Impressions 
Clasificación:
5.0

I just needed a friendly face and some help to keep my boat flowing! Walked in got awesomely welcomed by everyone, and Nick offered to get my boat rowing I roar through the.next day David and Ty sail me thru massive waves the next day called Alaska stirs me into Amanda genes arms because I moved into a bigger unit without permission as I could not access my newly assigned unit Alaska sent me to a kind knowledgeable awesome person who did her job and very well as i smoothly sailed into an open door! This location has never let me down they do what very little people know how to do be humane with true compassion pricy but I would go anywhere else thank you with all our hearts Mahalo the RO's

REALENE O  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Oliver A  |  Overall Experience 
Clasificación:
5.0

Just wanted to say thanks

carmen v  |  Overall Experience 
Clasificación:
4.0

Be nice if I had known no elevator. Also, halls were really narrow for getting furniture down. Finally, I was asked for info (addresses) that I would have had if I had been warned that I would need it

Kelly B  |  First Impressions 
Clasificación:
5.0

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OROZBEK K  |  Overall Experience 
Clasificación:
2.0

Only rented storage for a month. Told lady assisting me as much. She said that's fine and only added my debit card and said it would close out. Checked out before my month was up and then I received lien notices about paying for the next month. Took hours to get a hold of someone- finally had to go down to talk to someone. Was finally resolved. But so so so inconvenient.

Lindsay R  |  Overall Experience 
Clasificación:
5.0

Addie helped us and everyone helped us when we've gone in so nice, and kind and helpful

Shirley M  |  First Impressions 
Clasificación:
5.0

Honestly we didn't actually move in realizing that our plans changed drastically is less than half a day, but it was very clean and secure.

Charles P  |  First Impressions 
Clasificación:
5.0

They were very pleasant and helpful with our crazy situation.

Melinda G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paloma A  |  First Impressions 
Clasificación:
5.0

Great friendly staff, super helpful! One of the best uhaul establishments I've experienced. Definitely a good crew who knows what their doing!

Brett B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA S  |  Overall Experience 
Clasificación:
4.0

The staff were excellent

Daniel S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juniper B  |  First Impressions 
Clasificación:
2.0

Access to small units limited to a 300-500 ft walk from entrance while there existed access within 40 ft. Unnecessarily inconvenient.

RAYMOND B  |  Overall Experience 
Clasificación:
4.0

Everyone that I met there was very nice and helpful

DENNIS H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex M  |  Online Move In 
Clasificación:
4.0

It would have been better, if the person at the call center would have set it up right. In stead of us being able to get into the storage that night we had to wait one more day. Which made us have to rent another truck to move. Also the unit wasn't as big as we needed. We had to rent another unit also.

Barbara M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Porsha V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R  |  First Impressions 
Clasificación:
4.0

Just need 24 hour access. Work late

Joyce S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B  |  Overall Experience 
Clasificación:
2.0

The location is already difficult to get to with a gate and 2 boxes that you need a card to access each and every time you take a load from your belongings, but all of the staff is in training. Meaning, no one on staff understands that a nightly walk through to see what storage units have vacated that day is not optional. Every day. When I arrived they did not know which units were available, and a month after I moved out they attempted to charge me 2 times on a one months free storage that was only used for approximately 12 days, but less than 19 days with our a doubt. Know which units have vacated is the main goal.

Chastity L  |  Overall Experience 
Clasificación:
5.0

I would like to have access to storage after office's hours. Thanks you

carmen v  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARALYNN P  |  First Impressions 
Clasificación:
5.0

We got there 15 minutes before our appointment. They were very helpful and worked around us unloading into our new storage unit, and turning in our truck and auto dolly.

SUSANNA H  |  First Impressions 
Clasificación:
1.0

This was a drive up storage rental. The reason we rented here was because of the easy drive up access. Without any communication to renters, they put a wall up and no longer allowed drive up access. They also raised the rent for now less services. Staff was unhelpful when asking why this was happening and then the location to enter the storage was completely moved to the opposite side of the building, again without any communication or notice to renters. This was a horrible renting experience and has potentially caused me to never return to uhaul again. I Will never recommend this location to anyone.

Peyton S  |  Overall Experience 
Clasificación:
1.0

Awful.

max m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGHAN C  |  First Impressions 
Clasificación:
5.0

It has been a good experience. I really liked the online check in. I didn't have to wait in line at the desk forever or on the phone forever.

Rana M  |  Online Move In 
Clasificación:
5.0

Honestly best experience at a U-Haul location so far.

Ian D  |  Overall Experience 
Clasificación:
5.0

Only one day I was not able to drive into covered loading area because of construction. I was able to work around the inconvenience. Great staff, they were very professional and helpful. HappyDay

LIONEL F  |  Overall Experience 
Clasificación:
2.0

Due to this facility's remodeling plans, my tight deadline to get things into storage and the winter weather/storms, putting my things in storage here became one more stress that I didn't need. Day 1: I was informed that the big garage door was inoperable and I'd have to use a small, residential-home sized door to bring my things in. Didn't realize that there's a pretty big step to get into and out of that door and there's no ramp. I witnessed one man try to maneuver a flat-bed cart out of the parking lot up that step, and as he leaned his body weight into it, the stop stopped him immediately causing the cart's handle to jam into his torso/ribs/gut. That's a safety issue. Also, someone else pointed out having one door and not ramp is not ADA compliant. Day 2: The card scanners had been removed. Evidently this was out of the control of the employees who work there. I had try other doors and go around the building and wait in line for several minutes then ask an employee to let me in to the only working door that leads to my unit. The door was propped open with a wooden block. This did not feel secure in any way. There were other things that were inconvenient or annoying. Why was I automatically assigned a unit up 12 steps/stairs? I ended up donating a heavy $230 weight bench because I am moving alone and lugging that thing solo up and down 12 steps was the last straw for me. Anyway, the staff was friendly under the circumstances and did their best, but the remodeling situation over there requires a lot more time and patience than I have right now. I ended up renting a unit at Cubes which is comparatively convenient, well designed, accessible when they say they are. Cubes is also gated and even has elevators for people who have storage space on the upper floors. I hope the remodel goes well, but in the meantime, it's probably better to fully inform customers of what the remodel will mean for them. I definitely appreciate the free month they generously gave me though!

Paige M  |  Overall Experience 
Clasificación:
5.0

Thanks for by professional

RAMON M  |  First Impressions 
Clasificación:
5.0

Thank you. It's hard to find anyone these days that even know where they work yet alone their job. Your employees are awesome andi appreciate them very much

Amanda S  |  First Impressions 
Clasificación: