Comentarios del cliente para U-Haul Moving & Storage of Salt Lake
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Salt Lake
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Brent F. en
It’s always hard when calling the local number then getting the central service and not having a person to talk to you specifically about the questions at the local office. Delivery and retrieval of the Ubox’s went very well
James W. en
friendly courteous people to work with
philip C. en
Change to a cleaner that does NOT have a fragrance. The cleaner for inside the cav is overwhelming and effects my Reactive Airway (asthma). Also, why not round down rather than up on the fuel level on pickup? I always leave more fuel than when ic pick it up, but it is consistently overestimating the gauge level. Today's rental did it was at 7/16 when it was actually closer to 3/8. In a 56 gallon vehicle that 16th is over 3 gallons.
Nancy B. en
I left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.
Blane R. en
Well this was the best you haul I have ever been to while these people were fast it was so great! Great job guys thank you so much!!!!
Robert G. en
Thumbs up!
Connor H. en
Terrible experience all around. I did the pre-check in online prior to arriving and still had to wait for UHaul employees to try to figure out what was going on. Apparently they don't know which printers are working and which printers they should print to. Sabrina's explanation of the process was lazy and not clear. She then pulled up the oldest, dirtiest 15' truck on the entire lot and basically walked off and said "figure it out on the app." It was super frustrating but I shrugged it off. After arriving at my location to move I open the door and of course the furniture dolly I rented and she had acknowledged when I was at the counter wasn't in the truck. It's incredibly frustrating to be at the mercy of tired, unmotivated, lazy employees during the stress of moving.
Ryan M. en
When I'd call in to the storage location for delivery and billing questions, I'd be forwarded to the general customer service line, who could not answer the specific questions I'd have, so I'd be routed back to the store, which then sent me to customer service. That was my main issue, but otherwise my experience was very positive.
James M. en
Continue to have the friendly customer service representative’s waiting to help. The one thing that would have helped immensely would have been knowing drop off locations closer to where I moved. Google maps as well as uhaul suggestions put me 30 minutes away, while on the drive back I found a uhaul facility that would have been five minutes away.
Mosazgi G. en
??????????
Elizabeth R. en
I do have a complaint but will dis it at a later date and time
Daniel F. en
No mention was made of $20 upcharge for dropping vehicle/key off afterhours. Web and shop per mile charge was different, and then increased by $0.10 at invoice. I will not be using UHaul for vans anymore. While the advertising makes it seem budget-conscious, the cost of rental exceeded the price I pay at a premium agency.
Alex B. en
They wrote down the wrong mileage so when I turned it in I was charged an additional $418 for an extra 1000 mileage that I didnt drive. And it was a huge hassle to get it refunded.
Bart R. en
Can’t think of a thing the men who look after us return and friendly and helped us with every aspect of the hook up and rental. I was very impressed
Mindy S. en
James was very helpful and efficient to help us turn in the equipment quickly. He was friendly and easy to work with. Thanks James!!!
Karina E. en
Nothing. Very friendly and helpful staff.
Roby B. en
All theee vehicles were great and the employees were the best
Mary T. en
Very friendly helpful team members. It was so easy to pick up the trailer and get it hooked up and go.
Karen B. en
Thank You for everything
Kevin B. en
Steve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!
Scott P. en
I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy
Katia A. en
Great service.
Joan C. en
Dont like
JEANNA H. en
The staff was very friendly and helpful.
Jeremy Martinez G. en
Units were not air conditioned
DAVID H. en
Clean and secure facilities. Good access.
Bradford K. en
I used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!
Robert C. en
Your service is very quick and efficient I will recommend your services to others thank you Mr.Carter.
William H. en
I'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.
ROBIN J. en
All went well.
ROBERT G. en
Excellent service
Christine H. en
A car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.
victor s. en
Good employes helpful
JOSE M. en
All was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!
John N. en
This is a great business.
Andre D. en
Good staff reception and care while showing me the storage options. Everything was fast and smooth.
dennis s. en
VERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.
BOB z. en
FANTASTIC EMPLOYEES
leanna p. en
I arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.
Eric J. en
Excellence in delivering storage moving protocol! Gracias!
Maria O. en
Extremely professional and friendly staff. Clean facility. Will return.
MICHAEL K. en
Top notch facility, made the relocation experience so much easier.
Kyle M. en
I forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee
Curtis H. en
They were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.
Alexander F. en
Far easier to access my uboxes than expected. Employees were helpful and friendly
Quality A. en
hard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.
David S. en
Very good customer service. Thanks.
colleen H. en
Great experience
STEPHEN V. en
Friendly employee's
ruby j. en
Didn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!
Melanie S. en
I found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.
Alexander T. en
They delivered and were professional
donna o. en
Delivery and pickup were done on time and efficiently! Thanks for making my move easier
JEFF B. en
No issues with entire move, would recommend
Deborah L. en
This is a full service corporate operation. Awesome management!
Lucy K. en
Far better than I expected.
leanna p. en
I was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?
Megan K. en
Staff was super friendly and helpful!!!
Fernando R. en
Nice people
richard M. en
Was way to expensive for what size it was.
Tahzwan T. en
Been a customer for years & the new prices are just a little too expensive for me.
Robert K. en
Great people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.
fred l. en
This is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges
LORETTA C. en
Very good customer service. Clean facility.
Thomas P. en
Thanks U-Haul! Very pleased from beginning to end.
Aman J. en
. .
Michele B. en
Very customer friendly people. Willing to do what it takes to get the job done.
Gabriel J. en
Great people
Yoko N. en
The staff was so nice and very helpful with everything from rental of truck and storage unit
Pam C. en
Good experience
sue t. en
I used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.
Jason T. en
Never went to the facility but the team that delivered my box were awesome.
Barbara B. en
Wonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.
Joshua H. en
Great.
Allen B. en
This is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!
Mark L. en
Great staff and a great facility (thanks to Steve).
Pat G. en
Very friendly and helpful . Kept me informed through out
Spring M. en
I told them we lost are check and they said I couldn't get my stuff never again
stephen M. en
The facility met our needs
Elizabeth P. en
We had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.
Richard H. en
My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.
John J. en
Excellent staff!!!
Lizabeth H. en
An excellent way to move a small amount of belongings.
Eliza A. en
Everybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.
cynthia d. en
Uhaul staff and company is very helpful. Thanks crew.
Frank T. en
Na
Duane M. en
it was handy
Kate L M. en
Communication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience
Carolyn L. en
We used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.
Michelle B. en
Everyone was friendly, helpful and courteous. A very good experience!
Angela C. en
Kara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.
Jane J. en
There was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.
chelsey k. en
The customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.
Keith T. en
Great experience
SOPHIA K. en
I did not go to the facility so I cannot rate those items accurately.
anita n. en
Thanl you
Noemi S. en
Fast and courteous service. Thanks!!
SOPHIA K. en
Kathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.
CINDY M. en
Truck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting
maryann p. en
Thank you for your prompt and careful help
Jeff W. en
The U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!
CYNTHIA W. en
Great facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.
Natalie Q. en
The staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.
Bradley G. en
The staff and general manager at this location are very helpful and ready to help all the time. Thank you.
Brandon M. en
Fantastic staff at Vonage appreciated everything
Ricardo L. en
Kathy, who delivered and picked up our U-boxes was great.
davey p. en
Entire process was excellent from beginning to end. Thank you
Wilfredo E. en
Helpful Staff.
Catrina B. en
Using the Uboxes was awesome. Will never move another way again.
Anita B. en
There staff goes out of there way to help and take care of the customer.
ROCK H. en
For whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!
James K. en
Great experience. This facility and team are why we are devoted to UHaul for DIY moves.
Jesse M. en
Containers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!
Joseph W. en
Kara from UBox was awesome to work with!
Ronda A. en
Paid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.
Anthony B. en
I've never been to the Salt Lake U-Haul facility.
John C. en
Easy to get my u-box. Driver had excellent communication.
Tiffany L. en
The facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating
Maria R. en
My card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.
Michael H. en
Our experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again
nathan h. en
Good service.
Amy B. en
Perfect moving pod experience. Thank you!
JODI M. en
Very helpful
Ahmad C. en
Loved it, incredibly convenient and made my life (and move) so much easier.
Nathaniel D. en
Everyone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.
Ray S. en
The service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff
Mark B. en
I had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor
Darrel F. en
Our unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “