Customer Reviews for U-Haul Moving & Storage of Saint Joseph

4,126 comentarios

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

(816) 232-2677

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
1.0

Already contacted customer service and let them know how awful my entire experience was and am waiting to hear back

Linda F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE L. 
Clasificación:
1.0

I called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul's again!!

BONNIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynde P. 
Clasificación:
5.0

This piticular trailier had a roof leak. I found water in it after a good rain before I loaded it. Over all I recommend uhaul. Easy pickup and drop off. Gracias

Alejandro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

Excellent service by the store manager. She even made sure we had a newer clean truck. Will be renting from this location again.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE P. 
Clasificación:
5.0

Staff was very accommodating and helpful with our rental. This is our 3rd year using U-Haul for out event needs, and plan to continue to use them whenever needed.

Cathy H. 
Clasificación:
5.0

I did the e-check in, so that I could easily/quickly and efficiently pick up the vehicles. E check in did nothing to expedite the process. I thought I would be able to go to a locker and put in a code to pick up my key. I had to wait at the desk, wait for the only Uhaul person working on a Saturday morning go hook up a trailer for someone and then receive service. Spent 25 minutes there, waste of time.

WENDELEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
1.0

We had ordered the truck several days beforeto be checked out with our mobile devices. On arrival, there was no key in the slot. When we got the key from the front desk (which is always understaffed, so we had planned to avoid,) we discovered that the dolly we had ordered was not in the truck, so had to go in again.

Andy A. 
Clasificación:
5.0

Your customer service line they are very un professional....it makes me( not) want to rent from you all .

Sheila M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric C. 
Clasificación:
1.0

The service with this company is absolutely horrible. Pick up location for the truck changed twice. Size of the truck was changed, then canceled on us completely…. Then drop off was terrible no instructions no one has answer. WILL NEVER use uhaul again

Frank G. 
Clasificación:
3.0

Super busy had to just drop it off so many people waiting

lanna T. 
Clasificación:
1.0

Waited an hour and. Half for a truck that wasn't ready. Had less than a 1/4 tank of gas. Was unsafe to drive. Won't be renting from this location again. WORST experience ever !!!

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
2.0

I checked in online and still had to wait over an hour to get the keys to my rental. Very poor service and only one lady was helping everyone. She even stated that she was an employee for the storage unit part and had no idea of what was going on with the trucks. One employee left, another just ignored everyone, and this lady was trying her absolute best to get to everyone.

LASHELLE J. 
Clasificación:
1.0

I wanted there 15 minutes before leaving because no one inside the store to help.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H. 
Clasificación:
1.0

When I got to the location to pick up the U-Haul I did a mobile check-in had to go inside website was not working right would have to go in there anyway he was not in the lock box put me 30 minutes past my reservation time get to truck go out miles don't match what's on the paper gas Gage was off a quarter of a tank the lady helping me send to me it was more important to her for her to go running around telling everybody it's her last day instead of helping when I went back in to let her know I was that the gas and the mileage did not match the paper I had to stand in line again only one person helping she was helping somebody else at that time very frustrating when you have things to do like move

Mark F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aleashia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theron C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina L. 
Clasificación:
3.0

Did not receive a final invoice by email. I have rent before and always got on

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA MARIE N. 
Clasificación:
4.0

Good staff and easy process

Michael E. 
Clasificación:
3.0

Make sure customer service states when you reserve a trailer if it's a flat trailer or box trailer

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
Clasificación:
1.0

Where you drop equipment off after hours is on a slope dropping trailer off and it dragged me halfway across the parking lot

David S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Riah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALLACE D. 
Clasificación:
3.0

I made my reservation for uhaul in New Bedford, MA. I made the reservation 6 weeks prior to moving. I needed a truck and a car hauler. The truck was in New Bedford but the car hauler was an hour away in Natick, MA. Out of my way and I had to find someone to drive my car to Natick to be loaded while I drove the fully loaded uhaul truck. No discounts given for the inconvenience. Just a suggestion to add another day or extra miles which I did not need either. I needed the discount or maybe a full tank of gas and not 3/8 to start my journey with. But then again the overall cleanliness was great if that's what you are worried about.

Liza C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron K. 
Clasificación:
3.0

El cliente no dejó un comentario.

BILL R. 
Clasificación:
4.0

Everything went smooth. Good Job!

Michelle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
3.0

Understaffed…. and if I did t get out of my truck and walk inside to stand in line, they would have kept helping everyone else and not me. The sign said wait in your car for an attendant…. I'd still be there if I'd followed directions.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

All the folks here were very nice and friendly. They got me taken care of with no issues. Will go here again.

Cody L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur H. 
Clasificación:
4.0

Received a phone call from the specific location mentioned above. They stated they did not receive my U-Haul. I told them that they were closed when I went to drop off would not leave it without a receipt. So I dropped it off at the main center in Saint Joseph. Not happy with the person in headquarters.

sherry P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

The team at the St. Joseph location was top notch and customer oriented. The rental process was seamless and when I had car trouble during my trailer rental they were very helpful at extending my rental until I could get it returned. Servicio al cliente de excelencia. Exceptional management. Will definitely rent from here again.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia W. 
Clasificación:
5.0

Deanna is amazing. She has the patience to deal with all customers. She has always been great to work with! Very polite and business like and very personable! Thank you for all you do Deanna.

Sally T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

service counter guy was great. He had a cast on his arm, but was super friendly and helpful.

Rob S. 
Clasificación:
4.0

Just one guy was attending a long line. We lost a part of our reserved time by waiting in a queue. It would be good to inform customers how much earlier they should come to take the vehicle. Everything else was perfect and very friendly.

Hadi K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

The check in and check out were fast and easy. They did the hook and unhook of the trailer for me. I didn't have to back the trailer to where it needed to be either so it was easy to drop off. This is the easiest place to rent and has the best selection. It's worth the slight extra drive.

mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

The 26' truck would not start after loading and unloading. Every bump caused all the dashboard warning lights to go on. We made 1 trip to storage and it wouldn't start again. We drove a total of 6 miles but were charged for the entire day.

Brad C. 
Clasificación:
4.0

Anie was awesome to work with, she was very knowledgeable about services and rental. Made the process quick and easy to get in and out.

Spencer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
1.0

This is second time in a row that I've reserved a trailer at least 5 weeks in advance, then checked in on-line two days in advance and when I've arrived at the pick-up location they didn't have a trailer. First time I had to drive and extra 25 miles to get the trailer. This time the closest trailer was over 50 miles away. At the very least U-Haul should have contacted me in advance that they didn't have the trailer instead of waiting until I'm at the location and wasting time trying to correct the situation. U-Haul needs to fix their reservation system and procedures because the way it is currently I would have gotten the same results calling the same day I needed the trailer. Very frustrating.

Christopher H. 
Clasificación:
5.0

Was pleased with the performance of the staff.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tommy B. 
Clasificación:
3.0

Check the lights. They tried to give me a trailer that the lights didn't work and told me I'd be fine on an 1.5 hour highway trip. I even reserved a week ahead online

Travis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

Excellent customer service team!

Vicki S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esperanza B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
1.0

First off I did a 24-hour my reservation was for 5:30 a.m. lock box number 3 I arrive at 5:15 started to process check lock box no key spent an hour and a half on the phone but different associates three of them which was a waste of time I arrived back at U-Haul at 7:00 a.m. opening time at 7:05 doors was still locked I had to go out back of the facility somebody was cleaning a truck she said oh I'm sorry I didn't know the doors was still locked even if there was or wouldn't have been nobody else there the key was in lock box 2 the wrong one pick the U-Haul up noticed that the federal inspection sticker was expired June of 22 which makes you feel real safe check engine light was on I didn't really appreciate haven't hired help here to help me and no truck to load it in very poor service it will make me think twice about renting a U-Haul again or suggesting U-Haul to anybody else

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee F. 
Clasificación:
5.0

Keep up the good work!!!

Stacy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
4.0

let your employees know that smoking while going out to hook up a customer trailer was pretty trashy. Just did not seem professional

Charles C. 
Clasificación:
4.0

The person who waited on me was friendly and seemed to know what she was doing and what she was talking about. This location did seem understaffed both times I was there.

Leonard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanna K. 
Clasificación:
5.0

Nothing. Sarah Hanesworth did an excellent job of helping me.

Sharon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A.  |  Overall Experience 
Clasificación:
5.0

Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!

Dalton A.  |  Overall Experience 
Clasificación:
1.0

I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless

William C.  |  Overall Experience 
Clasificación:
5.0

People at both of the dealers were kind and helpful.

Deborah A.  |  Overall Experience 
Clasificación:
4.0

Just need better access hours.

Julie C.  |  Overall Experience 
Clasificación:
5.0

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Kerin K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SETH H.  |  Overall Experience 
Clasificación:
5.0

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcus c.  |  Overall Experience 
Clasificación:
1.0

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Kelry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnte B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

meghan c.  |  Overall Experience 
Clasificación:
4.0

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Novetta K.  |  Overall Experience 
Clasificación:
5.0

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

richard p.  |  Overall Experience 
Clasificación:
5.0

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Terry f.  |  Overall Experience 
Clasificación:
3.0

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.

Novetta K.  |  First Impressions 
Clasificación:
5.0

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

LEE T.  |  First Impressions 
Clasificación:
2.0

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

angela l.  |  Overall Experience 
Clasificación:
5.0

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Terry f.  |  First Impressions 
Clasificación:
5.0

Great experience.

Paul H.  |  Overall Experience 
Clasificación:
5.0

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Amy F.  |  First Impressions 
Clasificación:
5.0

Great service

Carlos J.  |  Overall Experience 
Clasificación:
5.0

great service

sheri s.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

shannon p.  |  First Impressions 
Clasificación:
5.0

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Phylicia H.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Roxanne N.  |  First Impressions 
Clasificación:
5.0

Great service by the local team, the storage unit and truck rental were done with quite ease.

Carlos J.  |  First Impressions 
Clasificación:
5.0

Very helpful

john s.  |  First Impressions 
Clasificación:
5.0

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Belinda K.  |  Overall Experience 
Clasificación:
5.0

Storage rental rates could offer more competitive prices with the local competition.

dereck d.  |  Overall Experience 
Clasificación:
1.0

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

christina p. | Reservación
Clasificación:
5.0

Friendly & helpful staff.

dereck d. | Reservación
Clasificación:
4.0

The staff did not agree on some details that are on your national website.

carolyn t.  |  Overall Experience 
Clasificación:
5.0

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

joyce s.  |  Overall Experience 
Clasificación:
3.0

I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos

Lena C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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