Customer Reviews for U-Haul Moving & Storage of Saint Joseph

4,448 reviews

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY, Next to Long John Silver's)

(816) 232-2677

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY, Next to Long John Silver's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

stacey mcclellan 
Rating:
5.0

Customer did not leave a comment.

JEREMY WINBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey mcclellan 
Rating:
5.0

Customer did not leave a comment.

Cathy Tingey 
Rating:
5.0

Great customer service. Very satisfied with this store

Michael Prussman 
Rating:
5.0

Customer did not leave a comment.

Linda Aimmons 
Rating:
5.0

Customer did not leave a comment.

david paolino 
Rating:
5.0

Customer did not leave a comment.

Derrick Smith 
Rating:
5.0

Everyone was very helpful and friendly!

Scott Thompson 
Rating:
4.0

Very easy process busy and about 5 mins wait

Natalie Bragg 
Rating:
5.0

Customer did not leave a comment.

Mike Daniels 
Rating:
5.0

Customer did not leave a comment.

April Windham 
Rating:
5.0

Customer did not leave a comment.

Julaine Wolfe 
Rating:
5.0

Customer did not leave a comment.

Timothy Moores 
Rating:
5.0

I can't think of anything. I have rented from this location many times and will continue to do so.

Joseph Moore 
Rating:
5.0

Very polite people that checked me in and when I returned the trailer!! CUDDOS to both the woman when picking up and the man when returning the trailer!!!

SHARON CLEMONS 
Rating:
5.0

The manager Kristin, and staff are top notch

Lisa Dove 
Rating:
5.0

Customer did not leave a comment.

Karis Morrow 
Rating:
1.0

Good Morning, Here's the problem, As per normal, I made my reservation online. I received my confirmation number and email confirming my reservation. The day of my reservation, I called the location and confirmed that I my reservation was still there and I was told yes. I showed up and only to be told that the truck I ordered was not there and that I would have to go to the main U-Haul center that maybe they would have one. I said I would take a bigger truck if one was available for my same rate and she informed me she would not do this even if she knew how. I drove across town to the main location after calling and they said they could help me. The gentleman who checked me out was very nice. The problem I ran into there was after completing my paperwork and getting ready to take the keys and walk around, only for the employee to discover there were no keys to the truck he assigned so he needed to redo the paperwork for a new truck. upon getting keys and going to to the walk around, the truck itself was in bad shape. Not damaged, but covered in mud. The inside smelled of cigarette smoke with ash residue still in it. He informed me it was a recovery truck. The truck itself drove without any issues. Also, when I made my reservation, I thought it said .79 per mile not 1.09 per mile. I probably rent around 8 trucks a year so I am well aware how things should work. I don't think I've ever had this much issues with renting one of your vehicles. Kevin Taylor 816-262-1063

kevin taylor 
Rating:
5.0

Customer did not leave a comment.

sammy pelton 
Rating:
5.0

60 star. Had a situation and they helped me with God's grace!

BRIAN CRABTREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

They got me in and out fast with no problem.thanks guys you are awesome 😎😎😎

daniel patton 
Rating:
5.0

Customer did not leave a comment.

Jim Josendale 
Rating:
5.0

I thought we would need the truck for 3 days but using the movers from u-haul made it quick and easy done in 1 day thanks 👍

Ronda Dougherty 
Rating:
5.0

Great experience. Highly recommend

Michael Prussman 
Rating:
5.0

Customer did not leave a comment.

Peter Rippey 
Rating:
5.0

Quick pick up and drop off.

Wendell Harrs 
Rating:
5.0

I don’t know where you could make improvements. Everything went very smoothly. Thank you!

Jennifer Mauer 
Rating:
4.0

Customer did not leave a comment.

Glenn Mcglothlin 
Rating:
5.0

Put cruise control in your trucks.

Larry Linville 
Rating:
5.0

Customer did not leave a comment.

Brandon Cornelius 
Rating:
5.0

Check in and out was very fast.

WENDELL R Harris 
Rating:
5.0

Customer did not leave a comment.

alesia mcdowell 
Rating:
5.0

Customer did not leave a comment.

Leslie Jackson 
Rating:
4.0

Customer did not leave a comment.

Seth Hunt 
Rating:
3.0

Customer did not leave a comment.

Jay Clark 
Rating:
5.0

Customer did not leave a comment.

Julia Heckman 
Rating:
4.0

Customer did not leave a comment.

dave gardner 
Rating:
5.0

Customer did not leave a comment.

Jaimmi Clayton 
Rating:
5.0

The Staff was extremely helpful and professional on the pickup and return of the trailer.

John Hogan 
Rating:
5.0

St Joseph was friendly very helpful. Helped when returning truck

Kathey Czekus 
Rating:
5.0

Both the lady and gentleman that were running the counter were super nice, helpful and kind. Kudos to them for staying positive when quite a few customers came in all at once and some with attitudes. Top notch customer service! Please pass this on to them:)

Kevin Dalen 
Rating:
5.0

Customer did not leave a comment.

vladimir daceus 
Rating:
5.0

Customer did not leave a comment.

Ariel Morse 
Rating:
5.0

Customer did not leave a comment.

Sharon Davis 
Rating:
5.0

Not a thing. Workers were polite and friendly.

Pam Blanchard 
Rating:
4.0

Have your maintenance men or technicians go over the trailer's better. A piece of metal fell off the trailer I rented. And I had to pull over and pick it up. Not sure where it fell from on the trailer. But I sent it back when I dropped it off

aaron clark 
Rating:
5.0

Great customer service and services

vladimir daceus 
Rating:
5.0

Very accommodating during some nasty cold weather. Couldn’t have gone better!!

Shannon Nolte 
Rating:
5.0

Customer did not leave a comment.

jennifer harris 
Rating:
4.0

Customer did not leave a comment.

Heather collings 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Smith 
Rating:
4.0

My reservation was moved to a closer location near me, however that was done by you. This location couldn’t allow me to rent the truck the morning of, because their computer was down. I lost an hour and a half of time because of this and had to drive to the main location to rent the truck. Thank goodness the person who assist me was helpful and discounted my rental. It was frustrating that I had to go the gas station after leaving the lot to make sure there was enough gas to arrive at my destination. The gas tank should be on FULL!

Melissa Kelly 
Rating:
5.0

Great staff, very professional and helpful for our rental. Thank you!

Kelvin Hawkins 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HUDSON 
Rating:
5.0

Customer did not leave a comment.

ronnie hensley 
Rating:
5.0

An outstanding effort by the man running the place by himself for the first part of the day. Thank you for being cool and working hard.

Wyatt Schneider 
Rating:
5.0

Customer did not leave a comment.

Billy Stout 
Rating:
4.0

Customer did not leave a comment.

Genevia Gilbert 
Rating:
5.0

Customer did not leave a comment.

CHERYL LUDWIG 
Rating:
5.0

Customer did not leave a comment.

Benny Wheeler 
Rating:
5.0

Customer did not leave a comment.

MARY ELLEN MCGUIRE 
Rating:
5.0

Customer did not leave a comment.

Steven Hunt 
Rating:
3.0

Customer did not leave a comment.

Xoe Spears 
Rating:
4.0

Dropped off after hours so didn’t make contact with anyone.

Lance Balderston 
Rating:
5.0

Good workers at the reception

daniel bahati 
Rating:
5.0

Christine was very friendly, knowledgeable, and made the experience wonderful. Thank you!

JOHNNIE TRAVIS 
Rating:
5.0

Customer did not leave a comment.

idalia mendiola 
Rating:
5.0

The employees were very nice and informative.

CHRISTINE WHITE 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EMERY 
Rating:
5.0

Customer did not leave a comment.

Sheri Atkinson 
Rating:
5.0

Customer did not leave a comment.

Lisa Gibbs 
Rating:
5.0

Customer did not leave a comment.

Justin Joseph 
Rating:
5.0

Customer did not leave a comment.

Justin Joseph 
Rating:
5.0

Quick and easy rental service and very nice and efficient personnel

Norma Ziolkowski 
Rating:
5.0

Customer did not leave a comment.

Everett Hasse 
Rating:
5.0

Customer did not leave a comment.

Brant Zijlstra 
Rating:
5.0

Customer did not leave a comment.

dave gardner 
Rating:
1.0

There were two employees on the clock at the time of my return of my rental. (11/23/23) @ 12 pm The male employee gave us hell, the female employee whom I have worked with plenty of times before when dealing with U-haul and she was great as always! And honestly if I have to use uhaul again and he is present I will walk right out and continue on to a different location.

CHERYL HOLLY 
Rating:
5.0

Customer did not leave a comment.

Jeremy Molloy 
Rating:
5.0

Customer did not leave a comment.

Laura Palmer 
Rating:
5.0

Customer did not leave a comment.

TOM SCHMIDT 
Rating:
4.0

Customer did not leave a comment.

Gary Podrasky 
Rating:
4.0

Customer did not leave a comment.

Jack Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Jim Josendale 
Rating:
5.0

Customer did not leave a comment.

Amanda Fitzpatrick 
Rating:
5.0

They were quick to diagnose the issue when I described the symptoms we had experienced on our trip.

Keith Foster 
Rating:
4.0

Customer did not leave a comment.

Lance Balderston 
Rating:
4.0

Customer did not leave a comment.

Doug Lee 
Rating:
4.0

Customer did not leave a comment.

Pat Brown 
Rating:
5.0

Customer did not leave a comment.

Victor Nevels 
Rating:
5.0

Customer did not leave a comment.

shellie rush 
Rating:
5.0

Customer did not leave a comment.

Stephen Balliett 
Rating:
5.0

Customer did not leave a comment.

Terry Berrier 
Rating:
3.0

Mention the rental rate and the rental charge before doing a transaction.

Alexandra Bonde 
Rating:
5.0

Customer did not leave a comment.

dave gardner 
Rating:
5.0

Both u-haul parties at each end were the best. It made my move much easier. Thanks for all your help.

C KIGER 
Rating:
2.0

I set up mobile pickup but a vehicle was not assigned to the order. An Iphone that uhaul employees use was found in the vehicle. I returned the phone when I returned the vehicle. The phone returned had a message on the screen saying if found there would be a reward for returning it. When i asked about this, the employee laughed and offered my a broken padlock. I have used this location multiple times this year, and each time has been a disappointment. Unorganized and unfriendly staff.

Matthew Cave 
Rating:
5.0

Customer did not leave a comment.

Ron Hillyard 
Rating:
3.0

The online pick up is so convenient and easy to do.

gabriel kuzler 
Rating:
5.0

Customer did not leave a comment.

Benjamin Snead 
Rating:
5.0

Customer did not leave a comment.

Karen Mooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Mooney  |  First Impressions 
Rating:
5.0

FirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.

REBECCA WISSEHR  |  First Impressions 
Rating:
5.0

Very pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!

Marilyn Cummins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doyle Irvin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara Riggle Baker  |  Online Move In 
Rating:
5.0

Staff is amazingly helpful and knowledgeable.

Don Strader  |  First Impressions 
Rating:
3.0

Price way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...

John Hamilton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph Burris  |  Overall Experience 
Rating:
1.0

I called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul’s again!!

BONNIE STRADER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Alford  |  Overall Experience 
Rating:
5.0

Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!

Dalton Armor  |  Overall Experience 
Rating:
1.0

I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless

William Clay  |  Overall Experience 
Rating:
5.0

People at both of the dealers were kind and helpful.

Deborah Alley-Stangle  |  Overall Experience 
Rating:
4.0

Just need better access hours.

Julie Carnes  |  Overall Experience 
Rating:
5.0

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Kerin Kirk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Paugh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SETH HARNACK  |  Overall Experience 
Rating:
5.0

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth Schuman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Taylor Zamzow  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marcus campbell  |  Overall Experience 
Rating:
1.0

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Kelry Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnte Bryant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

meghan curtis  |  Overall Experience 
Rating:
4.0

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Novetta King  |  Overall Experience 
Rating:
5.0

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

richard poland  |  Overall Experience 
Rating:
5.0

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Terry fRAZIER  |  Overall Experience 
Rating:
3.0

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.

Novetta King  |  First Impressions 
Rating:
5.0

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

LEE TAYLOR  |  First Impressions 
Rating:
2.0

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

angela liechti  |  Overall Experience 
Rating:
5.0

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Terry fRAZIER  |  First Impressions 
Rating:
5.0

Great experience.

Paul Higgins  |  Overall Experience 
Rating:
5.0

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Amy Frump  |  First Impressions 
Rating:
5.0

Great service

Carlos Jaurigue  |  Overall Experience 
Rating:
5.0

great service

sheri spader  |  First Impressions 
Rating:
5.0

Great customer service

shannon pankau  |  First Impressions 
Rating:
5.0

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Phylicia Harner  |  Overall Experience 
Rating:
5.0

Great customer service

Roxanne Nichols  |  First Impressions 
Rating:
5.0

Great service by the local team, the storage unit and truck rental were done with quite ease.

Carlos Jaurigue  |  First Impressions 
Rating:
5.0

Very helpful

john schellhorn  |  First Impressions 
Rating:
5.0

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Belinda Kemp  |  Overall Experience 
Rating:
5.0

Storage rental rates could offer more competitive prices with the local competition.

dereck dew  |  Overall Experience 
Rating:
1.0

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

christina phelps  |  Reservation 
Rating:
5.0

Friendly & helpful staff.

dereck dew  |  Reservation 
Rating:
4.0

The staff did not agree on some details that are on your national website.

carolyn tackett  |  Overall Experience 
Rating:
5.0

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

joyce stohr  |  Overall Experience 
Rating:
3.0

I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos

Lena Crowley  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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