Customer Reviews for U-Haul Moving & Storage of Saint Joseph

3742 comentarios

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

(816) 232-2677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
2.0

Online renting of a truck is complicated

Julie C. 
Clasificación:
5.0

Deanna did a very good job and checkin went smoothly. She provided my financial/final copy which I needed for tax purposes. Lost access to the emails I received from reservation to delivery of truck. Stated my time for access to uhaul had expired. NOT SOLD ON THIS PAPERLESS CRAP. DEFINITELY NOT ON VEHICLE INSPECTION.

Donald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAY H. 
Clasificación:
5.0

Al my experiences with the St Joseph, Mo U-Haul store, inventory, employees, rentals has been wonderful. If I had any issues or helpful critique, it would be for corporate to find a way for phone calls to be answered, the call center operation leaves slot to be desired. Ricky Higgins, and his entire staff are awesome, GO UHAUL!

Daniel G. 
Clasificación:
5.0

Great people to deal with easy and professional

Darrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry B. 
Clasificación:
5.0

I have no suggestions other than to keep up the great work. The young woman who helped me was great and deserving of recognition. She helped hook up the auto transport trailer and did an excellent job! Thank you. I wish I could remember her name.

OWEN M. 
Clasificación:
5.0

Dropped off after hours but appreciate available access for holiday Sunday

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley P. 
Clasificación:
5.0

Super nice guys ! Very helpful.

Shane T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron N. 
Clasificación:
3.0

Make the check-in process easier and faster! It only took me about ten minutes at pick-up, but about 35 minutes at check-in.

Carla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

Everyone we talked with was very nice and helpful.

Matthew E. 
Clasificación:
3.0

Check window shield wipers they were bad

Cheryl A. 
Clasificación:
5.0

Very nice place and pleasant people to work with.

russell P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roselma L. 
Clasificación:
5.0

Great job!

Mark M. 
Clasificación:
5.0

Service was great. Employees were very friendly and helpful. The uhaul equipment worked great. I highly recommend renting uhaul equipment from this location.

ALLEN K. 
Clasificación:
5.0

Great customer service, friendly.

Brian P. 
Clasificación:
5.0

Cannot think of a thing.

HAROLD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damian R. 
Clasificación:
4.0

They did a good job in checking in

donald S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

The woman that helped us was very nice

Geri P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin G. 
Clasificación:
5.0

The equipment I rented had a flat tire and Joe was extremely helpful and efficient at getting the trailer ready. He answered all of my questions thoroughly and with a smile. Very impressed with this young man.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy O. 
Clasificación:
5.0

The ladies I spoke to to reserve the trailer and at the store were all very knowledgeable, efficient and friendly! A credit to your business!

Jonathan I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iralifsa R. 
Clasificación:
3.0

Need more trucks available for rent, Needed for Saturday but had to wait for SUNDAY.

Cindy H. 
Clasificación:
5.0

Our uhaul had a bad battery. We had to jump it several times. Dani was very helpful and friendly at the location we used. We were not happy with the customer service rep that called us after we booked our uhaul though. She transferred our location so we were not able to use mobile pick up. I specifically told her I needed that because we were picking up before opening hours.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan K. 
Clasificación:
4.0

I was very happy with service at this location.

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
1.0

I was to pick up equipment at 9:00 am. The manager Rick pulled up with the equipment at 10:15. I always have to wait for hours at that facility. We waited 5 hours before. I hate that store.

MILDRED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson C. 
Clasificación:
4.0

Overall, it is an excellent facility with good equipment. My only complaint is that it was almost impossible to reach them by phone.

ERNEST K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

Annie and crew are amazing. The treat everyone kindly and with respect.

Sarah T. 
Clasificación:
5.0

The trailer floor look like the trailer axles about came threw the floor that trailer is not safe needs to be put out of service

Gary J. 
Clasificación:
3.0

I originally reserved a 6x12 enclosed trailer. The day before, they changed my reservation to an open trailer. I got there, had already done the check in the night before to speed things up. It still took over a half an hour, also the exact trailer I needed and reserved was sitting on the lot. The did have a smaller enclosed trailer that I ended up getting ( I asked when they called if it was possible to switch to the next size down enclosed and they said no. Anyway, they get me the 5x8 enclosed, even though the one I wanted and requested was sitting right next to the one smaller one they were giving me, they said it wasn't available. We bring the smaller trailer back 7 hours later and the big trailer is still sitting there. That trailer would have made a world of difference in how much extra time and work we had to do today. I was not a fan of the "reservation" system. The employees were okay, just seemed like only one knew what she was doing. Also threw off my whole schedule for the day, we were there at our scheduled reservation time and even did online check in and we still didn't get out of there for almost a half hour.

Jeannie J. 
Clasificación:
5.0

The dude who helped us on July 29th at closing shift went above and beyond to make sure we were taken care of. So sweet!

Esperanza S. 
Clasificación:
5.0

Please remove the UHaul sign from the other location on South 169 highway. Also remove reference to them on the web site. That location was selected as being more convenient to me. The staff at that location had zero knowledge, and zero equipment. A worthless option.

Paul P. 
Clasificación:
1.0

I made a reservation to pick up a trailer and still wait over 40 minutes when I arrived…… then had to show the help how to hook the trailer up. When I returned there was 1 person in the office with an office full of customers so I had to wait another 30 mins to drop the trailer off. The trailer worked great but the person to person experience has a lot of room for improvement

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Isaias Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SABRINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl L. 
Clasificación:
3.0

I drove this U-haul 5 miles total I took a picture of the low fuel gauge they charge me 5 gallons in gas I drove his vehicle 5 miles and my reciept states so as well I should be reimbursed for the fuel they charged me!!!!

Lawrence W. 
Clasificación:
3.0

Uhaul rental tow dolly was in excellent shape and did the job well. Only problems that I had with the rental is getting hold of someone to answer the phone at the store or at the Uhaul 1800 number. I have rented a few times at the same store and they are very friendly and work hard to serve the customer, but I believe that the store could use more staffing up front. I know that there is problems hiring right now so I understand the situation, but I have noticed that when you go in the store, there isn't always someone available at the counter. As for the 1-800 number to Uhaul, I'm pretty dismayed that I was put on hold for over 15 minutes before I gave up on getting my reservation corrected. What if my call was an emergency about their equipment? Need to do better Uhaul! Overhaul, I would recommend this store and U-hauls equipment.

Matthew L. 
Clasificación:
5.0

I checked n/a on the second question because the right turn signal was inoperative. I accepted the trailer with that condition because I was towing during daytime and my vehicle lights were visible with trailer attached.

Steven I. 
Clasificación:
5.0

Very friendly staff

Lori F. 
Clasificación:
5.0

Ricky were fantastic! So helpful and wonderful customer service! ¡Gracias!

Kevin D. 
Clasificación:
5.0

Customer service was outstanding The 2 people I mostly dealt with were so helpful and took a lot of stress off of me! I'll be back n re commend to everyone!!

Misty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley A. 
Clasificación:
2.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATTIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

Great job, Keep up the good work

Michelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
1.0

When we went to pick up the guys in there was very nice had no problem with them, but the girls that was there when we got back where very rude. They called to make sure I was going to be on time which ok fine but hung up on me while I was talking . We had trouble with the gas gauge and it wasnt working so we had to fll it up and I was trying to tell her and she hung up on me. Then we pulled up and we heard her from outside there here. So we went in side and was standing there like your suppose to and she yells out to you have a reservation and she knew we just brought the uhaul back because she already had the receipt ready and just handed to us didnt ask if everything was fine or let us tell about the gas gauge. The inside of the store was nice though it was just the people rude. I dont need to be treated like that .

Christopher S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

Very helpful people.

Stanley A. 
Clasificación:
4.0

Have the credit card reader fixed.

Nelson K. 
Clasificación:
5.0

Explain price before committing

Jeffery B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor Z.  |  First Impressions 
Clasificación:
5.0

The brakes failed,

Craig R. 
Clasificación:
4.0

Stop charging people for gas after they return the equipment with the same amount of gas that was in it when they pick it up. I got charged $68 after I returned the fuel level at the same level that I picked it up at.

Jeremy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

marcus c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor W. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

I told the young man that I wanted to pick up my trailer in the southend of St Joseph. He told me that when uhaul contacts me to let them know that I need to pick up in the southend and there would be no issue. WELL..it doesn't work that way!! If I wanted a trailer from the Southend then I should have went to the place where I wanted to pick up from. FYI note to self go to where you need to pick up at..

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

great service

sheri s.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

shannon p.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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