Customer oriented. Easy process in/out. Return went smoothly
trinette T.Customer Reviews for U-Haul Moving & Storage of Saint Joseph
Testimonials From Recent Customers
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It cost twice what I was quoted I think your mileage charge is way to high
Kenneth J.The Manager checked my in and was very efficient and courteous. I would go there again.
Edgar D.Truck actually used less gas than expected. Friendly staff.
Thomas R.My only complaint is that the truck was old, and things were a bit loose (steering etc.)
Christopher L.They were all very helpful. I'd left my keys there when returning the truck and the gentleman, CJ Might have been his name told me he could bring them to me on his way home. That was so nice of him, and I hope it comes back around to him ten fold. Thank you for your kindness sir.
Luke A.You did great
MICHAEL E.Representative was dedicated to getting my trailer and very helpful in getting us hitched and my car loaded correctly.
John F.It always seems to take longer than it should. Sometimes a line of customers due to staffing. Your process for renting a small trailer to someone who has rented from you before takes way too long when you already have all my info...
John C.Rental did not have a full tank of gas. A full tank would have been nice.
Chuck C.Employee was very helpful and friendly
Mandy B.Helpful kind
Darlene D.The manager was all by her self and was quick and helpful and was awesome thank you
Brian C.Also very knowledgeable and helpful
James M.Employees seemed disorganized and very unhappy that they had a customer. The truck I rented wasn't throughly inspected and as your employee was pulling the truck out she clipped a parking barrier
JENNIFER B.Clerk that hooked up trailer did not fasten it tight according too fellow employee that wAs noticed when i returned trailer and i was very pissed off i just had a 2500 dollar brand new riding mower and god forbid trailer come un hitched i woulda been blame cause you're e.ployees are trained and he is the one that would've been at fault cause it was loose
Arthur S.Friendly, patient, professional staff.
Lolita W.The inside of the truck was dirty when we picked it up, and the driver side door seemed as though it did not latch well.
Marla H.I don't think that I should have been charged $38.00 for the extra mileage. U-haul makes a lot of money to begin with. If I don't get a refund for this, I will post on Facebook and Instragram, and so will my son and daughter that live in St. Joseph, MO. Barbara James
Barbara J.N/C
eugene F.Service was great. Truck was clean just old as dirt. The door was hard to open. The passenger mirror was duct taped on! Cargo bay had a hole in the bed. Door wheels rusted
Lisa G.Staff is amazingly helpful and knowledgeable.
Don S. | First ImpressionsGreat experience.
Richard L.Better staffing
DeMario H.Fast and convenient drop off.
Tracy C.Great service recommend this location for excellent sevice
glen W.Staff were eazy to work with and very helpful. Went out of their way to make sure trailer hookup went well.
James H.Installer was not there at time of appointment and it took 2.5 hours.
Noah M.Very helpful with no problems
Rodney S.The lady was very helpful
Sue B.The lady who helped me at the Saint Joseph location was very pleasant, and nice. I believe she was new, as she was asking the gentleman working, Cody, for help performing the transaction. He was very rude! Mumbling under his breath, being absolutely hateful. I think he needs a refresher on being a decent human being! His appearance was not very welcoming either, several shows of a full moon in the 15 minutes I was in there.
CHRISTENDA M.Gas tank wasn't full when we got it.. we took pics and the return guy said we shouldn't have filled it all the way and tough luck
Robert D.Very, very busy. But they did check me in before my time ran out and got me out pretty quick.
JIm J.I made a reservation several days before my intended pick up of at 10ft truck at 1230 on Saturday. I arrived about 15 mins early to get whatever paperwork that was needed, done. After giving my name, the young man behind the desk said, "Oh your truck isn't here, it's late". I asked "How late is late?" He said it was supposed to have been dropped off by noon. So I asked again, how late will they be, hoping it wouldn't be long and I could wait for it. He then said, "Well, the people who have it extended their reservation." So I asked what that meant for my reservation and he replied, well we just don't have it. I was quite irritated to say the least as once again, this reservation was made several days in advance. His nonchalant demeanor about the situation made me feel like it wasn't a big deal and I shouldn't be upset. So I then said, let me make a few phone calls thinking I might have to possibly reschedule this move after driving 35 mins to get there and other people had taken time out of their day to help with this move. I called a few other uhaul locations but on the 3rd call, before it was answered, the young man came out and said he thinks he found a 10ft truck at another location. So we go back inside and he calls the other place and of course, they don't have one available. So now I'm even more frustrated because still with the "no big deal" demeanor from him and so far, no apologies for this inconvenience. He then says, we do have a bigger truck you could use. I asked how big and he said 26ft!!!! I told him absolutely not am I driving a monster sized truck in this weather to move 3 items not to mention I also have to put fuel in this thing. Bigger trucks get crappier gas mileage. After about 10 mins, one of the employees brings a set of keys in from a return and it happens to be a 15ft truck. He tells me I could have that one which I agree to but then he says, it "should" be the same price. I told him, it better be the same price as what I reserved because this error is not on me. What's the point of making a reservation if it's not going to be honored?!! Then he shakes his head and said oh this one (the 15ft truck) is already reserved as well. So we're back to square one again. I don't know what changed in the next several minutes I'm sitting there waiting but eventually he gets me a 15ft truck. I spent way more time there than I ever should have and not for nothing, when a customer extends a reservation, it would be good business practices to check for any other reservations on that same vehicle and maybe contact the next person. Perhaps an explanation and a heads up before driving that distance in terrible weather would have been nice and I would have made other arrangements or rescheduled. I also don't much feel comfortable with employees taking photos of a driver's license on their personal cell phones. Doesn't sit right with me at all. At the end of the day, what started out as a $19.95 rental plus the $14 safe move addition I added, I ended up spending $128 and change for the truck that I had for less than 4 hours plus $22 for fuel. Hefty price for nothing but a headache and aggravation from minute one. Will not use them again.
Kimberly W.Hire more staff. Seriously. Admittedly, I have no idea how thin your overhead margins are, but jesus christ. I probably should not have had to wait for over an hour after my reservation time before rolling off the lot with my equipment. The paperwork also reflected that I would have to return the truck at the original time -- shorting me that hour from my total reserved time. "We'll still need the truck back by 5:30 so that it can be ready for another reservation." Now I have to do eight hours of work in seven? What if I was driving between states or something? Maybe, you should have had it ready then. Why are the customers expected to carry the burden of your poor planning and skeletonized shift? The worst part is that even me typing this will likely do little good. If anything, I see those unfortunately overworked employees being scapegoated for almost comical mismanagement. My only real solace is that I don't have to worry about rental equipment every day. Get it together. Please. I hope you feel adequately reviewed.
Juniper B.Hire more staff.
Michael S.Had to use the property 1/2 mile from this location for storage. Needless to say had to drive back and forth to the office to get someone to remove the lock off of an empty unit 6 different times. Couldn't call because the local number rang into the UHaul national headquarters. Wasted 2 1/2 hours of my time that I could've used to be unloading the trailer into the unit. Very poor customer service and customer relations at this property.
Dennis P.Truck was in excellent condition.
Bradley C.Thanks for your good job.
Neully K.Nothing, great service. Easy check in
James N.The truck I rented was dirty. It had spelt coffee in the cupholders. There was a big rip in the driver seat, and I am a short person and I could not slide the seat up. It was broke. I have rented trucks from you before but this was the worst. I will rent from you again. Just thought maybe they had a rough day. Gracias
Connie C.You need to hire more staff. The staff that was on hand was helpful and courteous but the two people there wasn't enough for the number of people waiting. I waited over 20 minutes to return my rental. You should strongly consider making your vehicles smoke free. When I got into my rental I was immediately hit with a wall of cigarette odor. Even after I returned the vehicle the odor had attached to my clothing and I got to enjoy the smell of stale cigarettes on my way home.
tim S.The associate Mr. Page that helped me was wonderful and professional. He made it a smooth and pleasant experience. Thank you so much!!
Angela O.Good friendly service
Robert F.It was not the company fault. They were not aware of the 2nd customer to hitch set up. My appointment was at noon. They got my part because it was scheduled short notice. The guy did stay longer to do my hitchbon his day off. Due the situation my wait time was crazy long. Finally got my car at 5pm. He did got the job done.
Jennifer R.Great service!
Matthew D.Get more staff. There was a long line of people needing help, but just one employee..
Robert S.Online early check in process is a joke. Got half way thru the process and it just ended. Luckily, the store opened shortly after we got there. My husband and I aren't technologically challenged. Perhaps, it could use an update??? The store employee was very friendly and helpful.
Shane G.I use this location every time I need a rental trailer or truck and I've always had a good experience. Gracias
Greg P.Difficult to speak to staff at original rental facility, attempted to contact location, and kept getting customer call center. Not the rental agent i had delt with in person. Was regarding extended/return truck after hours. Wanted to be courteous to facility, about needing truck for another day. As how helpful & courteous they were to me,share the mutual respect i was given by staff at Belt Hwy St. Joseph, Mo. Location
Donna P.Nothing. A very professional and courteous staff.
Lloyd V.Nothing that I know of!
Rodney B.DeeAnna Dilley was wonderful and helped guide us through the process easily.
Dorothy R.Customer service was excellent! Well done!
Kerry M.Inspect the truck because the transmission was acting up and was hard to steer and it wouldn't get up to speed
Elizabeth M.I was charged for another 11 dollars after returning the equipment. We got the truck with a gas less than half the meter, we did gas it up more than the gas level we got it and we were charged again.
ERINN G.i arrived at noon, as a walk in customer, i looked over the lot, they had about 15 trucks sitting there, 3 trucks in the cleaning area, when i asked if i could get a truck the guy told me no, they didnt have any, he ignored my inquaries about the 15 trucks in the back, and proceeded to tell me the ealiest he could get me a truck was 2pm, after a little back in forth he was able to get me a reservation for 130pm, i left and waited for an hour and ahalf, tro come back, the guy who was helping me is gone, and i am now being helped by newer employee, the newer employee finds my reservation and gets me a truck, but when i am brought to my truck its one of the trucks that has been sitting here since i was in earlier, he told me he doesnt know why i couldnt get a truck, he was new, i thanked him and left. i was not happy about it, i exclusivly use uhaul for truck rental, but the service i recieved today is making me rethink that.
nathan H.Nothing. It was easy to drop off my truck and drop the key in the box. The app did the rest.
Randolph B.Price way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...
John H. | Overall ExperienceI called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul's again!!
BONNIE S. | Overall ExperienceRicky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!
Dalton A. | Overall ExperienceI have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless
William C. | Overall ExperiencePeople at both of the dealers were kind and helpful.
Deborah A. | Overall ExperienceJust need better access hours.
Julie C. | Overall ExperienceIt was nice but unit I reserved said for two bedrooms house all my stuff didn't fit
Kerin K. | First ImpressionsThe owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.
Elizabeth S. | First ImpressionsThe manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving
Kelry S. | Overall ExperienceI had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.
Novetta K. | Overall ExperienceThe manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.
richard p. | Overall ExperienceRicky and the staff at this location are the best. Very professional, courteous and helpful.
Terry f. | Overall ExperienceThe check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.
Novetta K. | First ImpressionsI have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.
LEE T. | First ImpressionsHaving to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.
angela l. | Overall ExperienceRented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.
Terry f. | First ImpressionsGreat experience.
Paul H. | Overall ExperienceThe customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.
Amy F. | First ImpressionsGreat service
Carlos J. | Overall Experiencegreat service
sheri s. | First ImpressionsExtraordinario servicio al cliente
shannon p. | First ImpressionsUsed a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!
Phylicia H. | Overall ExperienceExtraordinario servicio al cliente
Roxanne N. | First ImpressionsGreat service by the local team, the storage unit and truck rental were done with quite ease.
Carlos J. | First ImpressionsVery helpful
john s. | First ImpressionsThe staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.
Belinda K. | Overall ExperienceStorage rental rates could offer more competitive prices with the local competition.
dereck d. | Overall ExperienceThey are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front
christina p. | ReservaciónFriendly & helpful staff.
dereck d. | ReservaciónThe staff did not agree on some details that are on your national website.
carolyn t. | Overall ExperienceProfessional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free
joyce s. | Overall ExperienceI live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos
Lena C. | Overall Experience