Customer Reviews for U-Haul Moving & Storage of Saint Joseph

4,758 comentarios

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY, Next to Long John Silver's)

(816) 232-2677

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY, Next to Long John Silver's)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JON M 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H 
Clasificación:
5.0

Everything was great. Service was wonderful and they took great care of me. I rented a trailer and they even hooked and in hooked it for me making everything very easy for me and the price was very fair

CHAD M 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H 
Clasificación:
4.0

Lower prices

SAMUEL N 
Clasificación:
5.0

El cliente no dejó un comentario.

emma s  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R 
Clasificación:
4.0

They need more help. wait times can be long at times.

JACKEY W 
Clasificación:
3.0

El cliente no dejó un comentario.

john s 
Clasificación:
5.0

Very friendly people

TRAVIS H 
Clasificación:
3.0

Got the wrong truck at first. Then they had difficulty locating the utility dolly and only gave me half the blankets I ordered

STEPHEN W 
Clasificación:
5.0

Best customer service they were very friendly and help me with my moving. I highly recommend them.

DANIEL L 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT E 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R 
Clasificación:
5.0

Wonderful and professional service!

Melanie O 
Clasificación:
5.0

The lady who worked the desk and helped me get my trailer was excellent

TIMOTHY S 
Clasificación:
3.0

I did have to go hunt down and employee to return the truck. He was cordial.

NATHANIA L 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEX J 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTON M 
Clasificación:
5.0

El cliente no dejó un comentario.

Filemon M 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine E 
Clasificación:
5.0

My UHaul agent was professional, courteous, knowledgeable & polite. 10 out of 10!!!

KELLY L 
Clasificación:
1.0

Hire respectful employees and not rip off customers I was overcharged and treated poorly

GARRETT L 
Clasificación:
1.0

When I returned the trailer a day early your signs POSTED SAYS RETURN EQUIPMENT HERE AND ONE OF YOUR EMPLOYEES SAID AFTER WE ALREADY DISCONNECTED THE TRAILER CANT YOU MOVE IT OVER THERE? REALLY? I RETURN IT A DAY EARLY, AND BLEW OUT THE BACK OF THE TRAILER AND EVERYTHING AND GET ATTITUDE ON WHERE ITS DROPPED OFF AT? IF YOU DO NOT WANT TRAILERS DROPPED OFF THERE THEN MAYBE YOU SHOULD CHANGE YOUR SIGNS. I WILL BUY A TRAILER AND IF I NEED A TRUCK FROM NOW ON, I CAN ALWAYS GO TO BUDGET OR PENSKE.

TEDDY H 
Clasificación:
4.0

El cliente no dejó un comentario.

Bailey M 
Clasificación:
1.0

I ordered a dolly and did t get the dolly but you charged me for it. I would like a refund for the dolly.

DEVON F 
Clasificación:
1.0

I had a horrible experience at U-Haul. The truck was dirty inside. The reservation had a return location for a one way return that was out of business. Location that was out of business was in a very dangerous neighborhood. Spent over 2 hours on phone trying to get a new location to drop truck off. Was told to keep truck overnight and the place I moved to does not allow trucks to park. I want my full refund. Also called the location that I finally dropped off U-Haul didn't even check the truck in. I called them 2 days later after dropping off and they had not checked truck in. Location was called Lynn's automotive U-Haul. Spoke to lady at the drop off location and said they hadn't checked truck in yet this was 2 days after I dropped truck off. I am requesting a full refund on my rental for the 20 foot u haul. I have not heard anything back, I will definitely call my credit card and dispute this charge.

HAROLD P 
Clasificación:
5.0

Clean and efficient. Hard working gal behind the desk.

Brad B 
Clasificación:
5.0

The ride was really bumpy

JUSTIN E 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLA D 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFRY G 
Clasificación:
5.0

El cliente no dejó un comentario.

HABIMANA R 
Clasificación:
5.0

El cliente no dejó un comentario.

CORTISHA C 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLA D 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM H 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy P 
Clasificación:
2.0

1. The tow dolly had a lot of mud/dirt on it, it's winter and with a few recent snows this is what happens when y'all are so busy and all the tow dolls are rented out there is no time to clean.

TERRY H 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDY P 
Clasificación:
5.0

It was all good

ELIZABETH S 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin S 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R 
Clasificación:
5.0

i have had nothing but great experiences from this location. staff is knowledgeable and helpful. thanks Alex DeLuna

ALEJANDRO D 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS D 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNAH B 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA M 
Clasificación:
4.0

El cliente no dejó un comentario.

JON W 
Clasificación:
5.0

Great costumer service

FRANCISCO R 
Clasificación:
5.0

No

MOHAMMED A 
Clasificación:
4.0

The right blinker djd not work

Adrian N 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY J 
Clasificación:
5.0

Easy to work with

PATRICIA M 
Clasificación:
5.0

Make clear that the new cargo van is slightly less tall (locks/stuff in the ceiling). In the past loading/unloading was only a few minutes, this time we had to bring out the tools. Suppose we get a box next time.

BRANT Z 
Clasificación:
3.0

dropped off uhaul not once was approached by a worker

AUTUMN P 
Clasificación:
5.0

They went out of their way to help me

BILLY B 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA C 
Clasificación:
5.0

The gentleman who assisted me with my return was efficient and welcoming.

CASEY W 
Clasificación:
1.0

Lots of equipment was in the way. Attendant came to my vehicle and unhooked the dolly and just left me. No receipt, nothing acknowledging that the equipment was returned in good condition

SHAWN C 
Clasificación:
5.0

Please let the customer know ahead of time how much of a rental tax you are adding on to the cost.

Andrea U 
Clasificación:
5.0

Make sure that tires are rated for thr type of weather in had summer tires on my rental and got stuck on snow

Scott S 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE G 
Clasificación:
5.0

Great assistance from your Young Men!!!💯👊🏽

KIRWIN W 
Clasificación:
5.0

todo perfecto

geovanys s  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

billy a 
Clasificación:
4.0

I wasn't aware the rental location was changed after making my reservation until leaving for pickup. I had set up 24/7 truck share/mobile pickup as I wanted to start early on Sunday, but on arrival the app informed me that the equipment hadn't been assigned for the rental. Store was closed and only other location in town that was open did not have similar size truck available. Had to wait for the location to open for 'regular' pickup. Was paying a crew to load/unload and had to pay for wasted time while waiting for the truck. Very disappointing.

ROBERT P 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDITH A 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE G 
Clasificación:
5.0

El cliente no dejó un comentario.

ISA G 
Clasificación:
5.0

this location is always helpful and friendly. good group you have there at this location. good job!!

ALEJANDRO D 
Clasificación:
1.0

Review pending based on response from customer support.

BRYAN L 
Clasificación:
5.0

Excellent service!

GREGORY G 
Clasificación:
4.0

El cliente no dejó un comentario.

James U 
Clasificación:
5.0

Both the associates I had interactions with were friendly and very helpful. ¡Gracias!

Samantha M 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN L 
Clasificación:
5.0

Muy buena atención y rápida

ROBERTO C 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN L 
Clasificación:
5.0

Had a good time using the service the truck met my needs

DAVE G 
Clasificación:
5.0

Nada

betty j 
Clasificación:
5.0

The staff was very courteous and helpful

WILLIAM M 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA S 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL W 
Clasificación:
4.0

I was the first Truck to pull in the returns Area Car with a trailer came in Car with a trailer came in after me And yet I was the last 1 to be helped. I don't think that's right. The person helping me return my truck didn't even talk to me when I got out of the truck until I spoke. A simple hello goes a long way.

Sharon H 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLY B 
Clasificación:
5.0

Staff was very helpful and super nice great experience!!!

MATTHEW C 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER P 
Clasificación:
5.0

Christy was an excellent manager and staff member. She took the extra steps to ensure everything was operational and we were satisfied with our trailer before we departed.

Charles B 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA A 
Clasificación:
5.0

Great customer service with a smile and very timely in opening up and courteous. Thank you so much. Sister Barbara

Barbara S 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M 
Clasificación:
5.0

I use this specific uhaul facility on a regular basis. The staff is great. The service is fast.

CHRISTOPHER P 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G 
Clasificación:
2.0

Kid was on his phone and didn't look up when I was waiting at counter for several seconds. They were not busy, older lady at counter beside him looked at him as of thinking 'get off your phone!' Rattled off info and told me my truck was out front. If I couldn't find it there was a code on the front. 路‍♀️ There we're trucks in front of building and in front on across parking lot. Rude. Tank was not actually full.

AMY J 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENE I 
Clasificación:
5.0

Everything was great from day one to the last anytime we checked in on our unit.

Kyle B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Akelliea C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha J  |  Overall Experience 
Clasificación:
3.0

Wasn't climate controlled. Will I receive a refund of the time not used?

Laura s  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JANA H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole A  |  Overall Experience 
Clasificación:
4.0

There was no cart located to move items. It would have been helpful.

BRADLEY H  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Georgetta B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L  |  First Impressions 
Clasificación:
5.0

Got my storage unit the staff was friendly and helpful. When I rented it I rented 2 months so the first month was free. Only used it one month and was refunded without issue. Great experience.

CHERYL K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY W  |  First Impressions 
Clasificación:
5.0

60 star. Had a situation and they helped me with God's grace!

BRIAN C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M  |  First Impressions 
Clasificación:
5.0

FirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.

REBECCA W  |  First Impressions 
Clasificación:
5.0

Very pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!

Marilyn C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Doyle I  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara R  |  Online Move In 
Clasificación:
5.0

Staff is amazingly helpful and knowledgeable.

Don S  |  First Impressions 
Clasificación:
3.0

Price way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...

John H  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph B  |  Overall Experience 
Clasificación:
1.0

I called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul's again!!

BONNIE S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A  |  Overall Experience 
Clasificación:
5.0

Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!

Dalton A  |  Overall Experience 
Clasificación:
1.0

I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless

William C  |  Overall Experience 
Clasificación:
5.0

People at both of the dealers were kind and helpful.

Deborah A  |  Overall Experience 
Clasificación:
4.0

Just need better access hours.

Julie C  |  Overall Experience 
Clasificación:
5.0

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Kerin K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SETH H  |  Overall Experience 
Clasificación:
5.0

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth S  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor Z  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcus c  |  Overall Experience 
Clasificación:
1.0

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Kelry S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnte B  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

meghan c  |  Overall Experience 
Clasificación:
4.0

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Novetta K  |  Overall Experience 
Clasificación:
5.0

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

richard p  |  Overall Experience 
Clasificación:
5.0

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Terry f  |  Overall Experience 
Clasificación:
3.0

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.

Novetta K  |  First Impressions 
Clasificación:
5.0

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

LEE T  |  First Impressions 
Clasificación:
2.0

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

angela l  |  Overall Experience 
Clasificación:
5.0

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Terry f  |  First Impressions 
Clasificación:
5.0

Great experience.

Paul H  |  Overall Experience 
Clasificación:
5.0

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Amy F  |  First Impressions 
Clasificación:
5.0

Great service

Carlos J  |  Overall Experience 
Clasificación:
5.0

great service

sheri s  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

shannon p  |  First Impressions 
Clasificación:
5.0

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Phylicia H  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Roxanne N  |  First Impressions 
Clasificación:
5.0

Great service by the local team, the storage unit and truck rental were done with quite ease.

Carlos J  |  First Impressions 
Clasificación:
5.0

Very helpful

john s  |  First Impressions 
Clasificación:
5.0

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Belinda K  |  Overall Experience 
Clasificación:
5.0

Storage rental rates could offer more competitive prices with the local competition.

dereck d  |  Overall Experience 
Clasificación:
1.0

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

christina p  |  Reservation 
Clasificación:
5.0

Friendly & helpful staff.

dereck d  |  Reservation 
Clasificación:
4.0

The staff did not agree on some details that are on your national website.

carolyn t  |  Overall Experience 
Clasificación:
5.0

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

joyce s  |  Overall Experience 
Clasificación:
3.0

I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos

Lena C  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba