Customer Reviews for U-Haul Moving & Storage of Saint Joseph

4,529 reviews

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY, Next to Long John Silver's)

(816) 232-2677

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY, Next to Long John Silver's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Drove U-Haul for 15 miles put $8 worth of gas in it which is about two and a half gallon returned U-Haul got charged for four more gallon of gas over $20 worth ain't even possible of using that much gas and driving 15 miles not fair feel like I have been taking advantage of I rent U-Hauls quite frequently for my business I have never had this problem probably won't have this problem again when I'm renting through Penske

Mark F 
Rating:
5.0

I've rented with this location many times. They are a great location, but this time the trailer was filthy (oil everywhere). I didn't realize how dirty it was until I loaded it. Thanks Jeff Burns

Jeffery B 
Rating:
5.0

Very efficient check out process.

GUY B 
Rating:
5.0

Customer did not leave a comment.

George S 
Rating:
4.0

There was no cart located to move items. It would have been helpful.

BRADLEY H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

max K 
Rating:
5.0

Customer did not leave a comment.

Bryce H 
Rating:
5.0

Exactly what I needed in a car trailer. Fabulous customer service as well.

ray b 
Rating:
5.0

Customer did not leave a comment.

Greg A 
Rating:
5.0

Customer did not leave a comment.

dale w 
Rating:
5.0

Customer did not leave a comment.

christy m 
Rating:
5.0

Customer did not leave a comment.

Aurora O 
Rating:
5.0

Customer did not leave a comment.

takeisha h 
Rating:
5.0

Drop off was easy. The personal were friendly and very helpful in returning the trailer and filing the accident report.

Jack C 
Rating:
5.0

Staff was polite and efficient, trailer clean and in excellent shape

Greg P 
Rating:
5.0

The driver side windshield wiper popped off during a storm, not ideal on the hwy. bought a replacement and was reimbursed for item plus a little more for the troubles. Always great to work with U-Haul.

Ryan E 
Rating:
5.0

Although the site was very busy, a representative came outside to guide me to a location on the lot where the final check in was quickly completed

Richard S 
Rating:
5.0

Customer did not leave a comment.

Gary T 
Rating:
5.0

Customer did not leave a comment.

noel C 
Rating:
5.0

I rented a cargo van and found the lack of 'helper' handles to enter the side door and back was inconvenient and somewhat hazardous. Other than that I had no problems and appreciated 1) the fuel mileage and 2) the Very well functioning a/c

Heidi J 
Rating:
4.0

More staff

Andrew G 
Rating:
4.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Customer did not leave a comment.

noel C 
Rating:
5.0

Seems a little pricey. Cruise control would have been good to keep constant speed and less fuel usage.

Ronald A 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

After talking to the gentleman behind the counter (who seemed to be by himself) he took care of the situation. He was extremely friendly and helpful.

Krystal M 
Rating:
4.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Customer did not leave a comment.

david m 
Rating:
5.0

The return was quick and easy. The nice lady who helped me with my return was great.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

Timothy C 
Rating:
5.0

Easy to pull in and out. Well thought out.

robert t 
Rating:
4.0

The truck I was given did not have working AC. The driver side mirror kept moving out when any bumps were hit making it to where I could not see behind me. I had to reach out and adjust the mirror multiple times as I was driving. The cab smelled of stale smoke when I got the truck. The gas tank was also on 1/4 when I picked up the truck which was frustrating as I had to go fill it up myself.

Lindy S 
Rating:
5.0

Customer did not leave a comment.

Randy D 
Rating:
5.0

Customer did not leave a comment.

Tracy C 
Rating:
2.0

Customer did not leave a comment.

Georgetta B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E 
Rating:
5.0

Chris checked me in was excellent service

Robert W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E 
Rating:
4.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Nanie D 
Rating:
5.0

Nothing it is always good at my location.

Jack G 
Rating:
5.0

Asian lady was everything you want in an employee.

ronald m 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Todd L  |  First Impressions 
Rating:
3.0

The truck was left open and when I asked the clerk for help with latching it, he laughed at me because I didn't know how. (I'm a female who has never rented a truck before). It was embarrassing and I left there upset. The truck also did not have air conditioning, which made for a very long drive to another city. Overall I was not satisfied with the truck or with the service that I received.

Jen C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Billy Y 
Rating:
3.0

The lady was really rude when I told her that the truck leaks and it got all my pictures and important papers wet. I put them in moms attic thinking it wouldn’t leave but nobody tells you it’s not waterproof

Samantha B 
Rating:
4.0

Customer did not leave a comment.

Cayla W 
Rating:
5.0

Key was left on unit and manager was there in minutes to fix problem. Very nice.

Anita E 
Rating:
3.0

Muy atentos y serviciales

alicea d 
Rating:
4.0

It was one of the best U-Haul dealers I’ve used. Great setup, great service, great experience

Scott D 
Rating:
5.0

Customer did not leave a comment.

kenny c 
Rating:
5.0

Don't change a thing....

Harvey S 
Rating:
3.0

Customer did not leave a comment.

Keith C 
Rating:
5.0

Wonderful Customer Service

Samantha R 
Rating:
5.0

Nothing it was great

Dalton M 
Rating:
5.0

Truck a bit noisey

john t 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
5.0

Customer did not leave a comment.

aliyah a 
Rating:
5.0

Customer did not leave a comment.

Omar K 
Rating:
4.0

Customer did not leave a comment.

Patti T 
Rating:
3.0

Picking up the tow dolly was an easy and friendly experience. The gentleman who checked me in out explained everything and was helpful getting the dolly on my truck. The lady who assisted me when dropping off the dolly for whatever reason snapped at me when she let me know that I was getting my deposit back. All I told her was OK and she snapped at me repeating what she just told me. Not sure what her deal is but it seems like she needs to time off whether voluntary or not.

Jordan B 
Rating:
5.0

Great service! Friendly staff are always willing to help us with our rental. Always go here for our trailer rental needs.

Michael P 
Rating:
1.0

Theyndidnt have my original trailer, she was a little rude, and didnt really seem to know what they were doing

Kristina W 
Rating:
5.0

Customer did not leave a comment.

Shelly B 
Rating:
5.0

Customer did not leave a comment.

Diego G 
Rating:
5.0

Customer did not leave a comment.

Tayler W 
Rating:
4.0

Customer did not leave a comment.

Amber S 
Rating:
5.0

Customer did not leave a comment.

Allen C 
Rating:
5.0

Customer did not leave a comment.

Johnna W 
Rating:
3.0

Customer did not leave a comment.

Mason A 
Rating:
5.0

Got my storage unit the staff was friendly and helpful. When I rented it I rented 2 months so the first month was free. Only used it one month and was refunded without issue. Great experience.

CHERYL K  |  Overall Experience 
Rating:
3.0

I do not agree that in the application only the price is paid and in the office of the counter will be charged a different price than the application onlay

Osmani P 
Rating:
4.0

Very nice and friendly Staff as usual

Brandi C 
Rating:
5.0

Everyone was so nice and helful

Catherine T 
Rating:
5.0

Customer did not leave a comment.

Darrin F 
Rating:
5.0

Customer did not leave a comment.

Mindy K 
Rating:
5.0

Customer did not leave a comment.

Ricky T 
Rating:
5.0

Customer did not leave a comment.

mindy k 
Rating:
5.0

Customer did not leave a comment.

stacey m 
Rating:
5.0

Customer did not leave a comment.

JEREMY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey m 
Rating:
5.0

Customer did not leave a comment.

Cathy T 
Rating:
5.0

Great customer service. Very satisfied with this store

Michael P 
Rating:
5.0

Customer did not leave a comment.

Linda A 
Rating:
5.0

Customer did not leave a comment.

david p 
Rating:
5.0

Customer did not leave a comment.

Derrick S 
Rating:
5.0

Everyone was very helpful and friendly!

Scott T 
Rating:
4.0

Very easy process busy and about 5 mins wait

Natalie B 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Customer did not leave a comment.

April W 
Rating:
5.0

Customer did not leave a comment.

Julaine W 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

I can't think of anything. I have rented from this location many times and will continue to do so.

Joseph M 
Rating:
5.0

Very polite people that checked me in and when I returned the trailer!! CUDDOS to both the woman when picking up and the man when returning the trailer!!!

SHARON C 
Rating:
5.0

The manager Kristin, and staff are top notch

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Karis M 
Rating:
1.0

Good Morning, Here's the problem, As per normal, I made my reservation online. I received my confirmation number and email confirming my reservation. The day of my reservation, I called the location and confirmed that I my reservation was still there and I was told yes. I showed up and only to be told that the truck I ordered was not there and that I would have to go to the main U-Haul center that maybe they would have one. I said I would take a bigger truck if one was available for my same rate and she informed me she would not do this even if she knew how. I drove across town to the main location after calling and they said they could help me. The gentleman who checked me out was very nice. The problem I ran into there was after completing my paperwork and getting ready to take the keys and walk around, only for the employee to discover there were no keys to the truck he assigned so he needed to redo the paperwork for a new truck. upon getting keys and going to to the walk around, the truck itself was in bad shape. Not damaged, but covered in mud. The inside smelled of cigarette smoke with ash residue still in it. He informed me it was a recovery truck. The truck itself drove without any issues. Also, when I made my reservation, I thought it said .79 per mile not 1.09 per mile. I probably rent around 8 trucks a year so I am well aware how things should work. I don't think I've ever had this much issues with renting one of your vehicles. Kevin Taylor 816-262-1063

kevin t 
Rating:
5.0

Customer did not leave a comment.

sammy p 
Rating:
5.0

60 star. Had a situation and they helped me with God's grace!

BRIAN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

They got me in and out fast with no problem.thanks guys you are awesome 😎😎😎

daniel p 
Rating:
5.0

Customer did not leave a comment.

Jim J 
Rating:
5.0

I thought we would need the truck for 3 days but using the movers from u-haul made it quick and easy done in 1 day thanks 👍

Ronda D 
Rating:
5.0

Customer did not leave a comment.

Karen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen M  |  First Impressions 
Rating:
5.0

FirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.

REBECCA W  |  First Impressions 
Rating:
5.0

Very pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!

Marilyn C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doyle I  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara R  |  Online Move In 
Rating:
5.0

Staff is amazingly helpful and knowledgeable.

Don S  |  First Impressions 
Rating:
3.0

Price way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...

John H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph B  |  Overall Experience 
Rating:
1.0

I called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul’s again!!

BONNIE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela A  |  Overall Experience 
Rating:
5.0

Ricky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!

Dalton A  |  Overall Experience 
Rating:
1.0

I have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless

William C  |  Overall Experience 
Rating:
5.0

People at both of the dealers were kind and helpful.

Deborah A  |  Overall Experience 
Rating:
4.0

Just need better access hours.

Julie C  |  Overall Experience 
Rating:
5.0

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Kerin K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SETH H  |  Overall Experience 
Rating:
5.0

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Taylor Z  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marcus c  |  Overall Experience 
Rating:
1.0

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Kelry S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnte B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

meghan c  |  Overall Experience 
Rating:
4.0

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Novetta K  |  Overall Experience 
Rating:
5.0

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

richard p  |  Overall Experience 
Rating:
5.0

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Terry f  |  Overall Experience 
Rating:
3.0

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.

Novetta K  |  First Impressions 
Rating:
5.0

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

LEE T  |  First Impressions 
Rating:
2.0

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

angela l  |  Overall Experience 
Rating:
5.0

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Terry f  |  First Impressions 
Rating:
5.0

Great experience.

Paul H  |  Overall Experience 
Rating:
5.0

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Amy F  |  First Impressions 
Rating:
5.0

Great service

Carlos J  |  Overall Experience 
Rating:
5.0

great service

sheri s  |  First Impressions 
Rating:
5.0

Great customer service

shannon p  |  First Impressions 
Rating:
5.0

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Phylicia H  |  Overall Experience 
Rating:
5.0

Great customer service

Roxanne N  |  First Impressions 
Rating:
5.0

Great service by the local team, the storage unit and truck rental were done with quite ease.

Carlos J  |  First Impressions 
Rating:
5.0

Very helpful

john s  |  First Impressions 
Rating:
5.0

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Belinda K  |  Overall Experience 
Rating:
5.0

Storage rental rates could offer more competitive prices with the local competition.

dereck d  |  Overall Experience 
Rating:
1.0

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

christina p  |  Reservation 
Rating:
5.0

Friendly & helpful staff.

dereck d  |  Reservation 
Rating:
4.0

The staff did not agree on some details that are on your national website.

carolyn t  |  Overall Experience 
Rating:
5.0

Professional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free

joyce s  |  Overall Experience 
Rating:
3.0

I live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos

Lena C  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Propane

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