Customer Reviews for U-Haul Moving & Storage of Route 16 Medford / Somerville

Rating:

2.0

Employees were not helpful it took much longer then needed to check out. When I ordered boxes, they didn't have half of what I pre-paid for and the employee was unhelpful.

Rating:

4.0

I specified a utility dolly as part of my online order, but it wasn't till I had driven away and started my in town move (nearby) that I realized we did not get the utility dolly. Drive back UHaul and they gave us a dolly no problem.

Rating:

2.0

Workers car radio was deafening

Rating:

3.0

The inside staff person couldn't have been less bored with their job—helpful is not an adjective I would put on their performance review but poor attitude would be. However, both outside staff we dealt with were VERY professional. We returned our first van because a tail light was not working, and they quickly provided us with a new one. In fact, I would suggest that your very helpful pre departure checklist be updated to include checking if all headlights and tail lights are working properly. Because of the professionalism of the outside staff, I would recommend this site-after all, I'm renting a vehicle….

Rating:

2.0

I left a parking pass in the uhaul and after 3 calls to customer service, each saying they'd send a message to the location, I've still heard nothing from the location and when I went to check in at the location 4 days after my first call they had no idea that a message had been sent. It's a shame. Every other part of the rental went perfectly smoothly but the lack of any lost and found process is crazy to me and in all likelihood I'll be renting some where else for my next move. I just don't have the time to deal with a business that hasn't figured out how to exist efficiently since the dot com bubble.

Rating:

2.0

Ton was more concern with talking with his computer than customer relations he was the only inside and a line of 5 was waiting, far as check out no inspection was done with me, of going over the main parts of the contract. very under performing store.

Rating:

5.0

The after-hours website did not work properly. The continue button wouldn't activate on one of the screens. I'm not sure if this was caused by returning the trailer a day early or something else, but it was extremely frustrating.

Rating:

3.0

The equipment was fine. The behind-the-counter staff (the "owner") was maddening. He expressed surprise he'd be able to help us, joking about it. He expressed frustration with the computer systems (understandable, but inappropriate). His overall demeanor just increased the stress level of an already stressful experience (moving). It's a convenient location, and the equipment is fine, but this individual needs a talking to about customer service.

Rating:

4.0

The side door wouldn't always open. This was a major pain in the rear went moving items and why I chose that van. I returned it early because of it. I didn't use it the way I wanted to. So I am not happy about it. Please inspect hechícela throughly before sending them out.

Rating:

5.0

Staff friendly, courteous and efficient. Same-day local rental went smoothely

Rating:

2.0

The check-in process was chaotic. More instructions could be included in the confirmation email. The location was out of furniture pads. The equipment l ordered wasn't in the van, as the confirmation email said it would be.

Rating:

4.0

Your staff are great. The van was fine. Your app is flaming hot garbage which didn't work for either check in or check out.

Rating:

3.0

Employee was present, but it was not clear that he was an employee - he just sat by the garage not wearing any identifying clothing and did not offer guidance until the very end

Rating:

5.0

I used my phone to check in the truck and it actually worked.

Rating:

5.0

Nothing! Already a 5 star service. Thank you

Rating:

3.0

To check and record a customer's driver's license, U-Haul sends a text message to the customer's smartphone; the message contains a URL to a U-Haul website, where the customer photographs his license and uploads the photos to U-Haul. This was required; no other way of checking the license was allowed. U-Haul should have its own equipment to check licenses, not require the customer to provide equipment to do U-Haul's job.

Rating:

1.0

The safety chain broke I had to Home Depot and buy a safety chain

Rating:

3.0

The system at all U-Hauls was apparently down and it took over 20 minutes to confirm my reservation. Please fix your system.

Rating:

2.0

Over all really poor customer service. Employees are rude and would rather be on their phone. When I dropped the rental off they were extremely unhelpful , didn't even talk to me, stood there and stared at me until I got out of the rental even through the sign says "stay in your rental." Might want to train your staff on how to have even basic customer service skills, right now it's about a zero.

Rating:

1.0

the service is terrible, the girl has no patience. It's like she doesn't like what she's doing.

Rating:

1.0

I specifically declined insurance coverage yet they snuck it in there and still charged me for it. Once I noticed it upon returning the rental, they refused to refund me! Check all your paperwork very carefully, these guys are con artists!

Rating:

3.0

The truck had residue and weird greasy-looking smudges. The key housing in the steering column was chewed up, which I thought was odd. I rented it to tow my trailer, but the electrical connector would only transmit for taillights; I had no brake lights or directionals.

Rating:

5.0

We had a great experience. The worker who helped us check-in and get our vehicle was so friendly and helpful that it made our whole experience great!

Rating:

1.0

Arlington storage location was original pick up and no one was there. Wasted an hour sorting out.

Rating:

5.0

There manager Bob is really great to be honest. Both times I rented a truck, the extra equipment I ordered was not loaded in for me and once I had to drive all way back but second time I just said to cancel the extras. Bob finalized the sale himself and also put in for the refund immediately. responded to my email within an hour not to mention. Not a whole day like everywhere else.

Rating:

3.0

My wife dropped off. I can't rate that experience, but the pickup was very poor.

Rating:

3.0

The check in and van pick up went smoothly, however the return was not. The first employee I saw was unnecessarily curt and not helpful. The second was thorough and answered my questions thoughtfully. In terms of the van, it said it needed an oil change and I could open the van with the key, the buttons on the fob did not work.

Rating:

3.0

Your rates are deceptive. When making our reservation, the advertised price was $14.95 and the insurance was $8. However, nowhere in the reservation or checkout process does it say that this is by HOUR. You are deliberately deceiving people and it's unethical.

Rating:

2.0

I was overcharged by hundreds of dollars and I am waiting to speak with someone to give me my money back. We are quite upset.

Rating:

4.0

When I checked the milage upon entering the cab the odometer milage that was stated was 10 miles less than what was actually on there, so I believe I got overcharged for 10 miles. I will go into UHaul and speak with them about it. They are very nice and receptive when stuff like this happens.

Rating:

5.0

Truck was ready for early quick pick up thanks

Rating:

5.0

Nothing!! Uhaul made my move so easy!! I even had to extend my rental a few more days and it was easy as pie!! Thanks uhaul!!

Rating:

4.0

So far so good. The lock was not in the unit as advertised, so I needed to go up to the office and ask about it. The clerk showed me where to get it. Other than that, the move-in was convenient.

Rating:

2.0

When I arrived the truck they were going to give me wouldn't start. I waited for 30 minutes for them to find another truck for me. They ended up giving me the truck that wouldn't start. When I had all my things in the truck to move the truck wouldn't start again it turns out the battery was dead.

Rating:

4.0

Had to wait a bit at return time; more staff would be helpful.

Rating:

5.0

The trailer electrical connectors did not fit a standard wiring on the vehicle and none were available at the facility. We ended up using a van rather than trailer - staff were very accommodating considering the situation. Maybe ensure various common trailer electrical connection adapters are available at the facility. This could have been a disaster.

Rating:

3.0

The representatives didn't even ask if it was my first time driving uhaul, I had to go back to ask them to show me how to get moving

Rating:

5.0

Highly recommended!! The entire staff (Johnny especially) is great — knowledgeable and friendly. They make the process go smoothly. The parking area is large and convenient

Rating:

5.0

Very good service! Easy to work with and good quality products!

Rating:

4.0

The outside staff seemed a bit minimal for the few customers. I had to wait close to half an hour for my van pickup

Rating:

5.0

Will be back if need be!

Rating:

5.0

Only thing I didn't like was having to buy an adapter for the electrical plug for my truck... you should supply that!

Rating:

3.0

I have tried several storage facilities over the years, and this is the nicest in terms of how the building is designed, lit and maintained. The management was somewhat flexible with the payment of the storage unit rent: I was slightly late a few times, and they were understanding about it, I might have had to pay late fees only once. On the downside, something that shocked me about that place is how grossly inadequate the staff is. Over the past few years, beside renting a storage unit there, I have rented a van several times, and also went there to buy packing supplies a few times: almost every time, the staff member who "took care of me" was inadequate: either looking super absent and half asleep, or rude, or even borderline aggressive. Bad attitude, rarely any "hello" or "goodbye", let alone thank you or a smile, you name it. Only once was a lady at the front desk smiling and friendly. All the other times they got me thinking: "Do these people realize that they are part of a business and are taking care of customers, therefore they have to be not just nice, but EXTRA nice? Are they trying to scare people away? Does the management have a strict policy of recruiting only people who just graduated from ... jail?" Today, as I put an end to this 2 year and a half storage unit rental, the guy at the front desk looked like he was dealing with an intensely painful matter, or that he had just had Botox injected all over his face. At the end of the exchange, he recited a memorized "thank-you” formula that went like “U-haul thanks you for choosing them” or something like that. I say “recited” and “memorized” because he said it twice, and either time with the exact same wording and artificial, monotonous sounding voice, like a bad actor who delivers a line he managed to memorize but feels totally foreign to. At the very end, I distinctly said to him “thank you so much, have a great day”. And for answer, I got… nothing. Nothing at all. Clearly there is zero training focusing on how to treat customers nicely in that place. On the contrary, there seems to be a marked trend to recruit only people who suffer from some kind of deficiency when it comes to basic interhuman communication. Weird. Not appealing. Not helping.

Rating:

5.0

Everyone I delt with were nice and professional!!

Rating:

5.0

Somerville location is the best

Rating:

4.0

Everything was great, the operation time, if you guys can open the location at 8AM instead of 9AM everyone will benefit from it. Just a thought.

Rating:

4.0

Focus on serving one customer at a time. An older lady started complaining to the attendant next to me and the lady helping me stopped with me to address her.

Rating:

3.0

Good experience

Rating:

5.0

Excellent customer service

Rating:

4.0

The pickup location is decent but I have 2 strong dislikes (I rented a 20' truck): 1) I knew my personal vehicle's auto insurance policy provides coverage for vehicle rentals, so I knew I didn't need to spend the $42 on vehicle insurance, but the salesman tried his hardest to lie to my face about how my auto insurance doesn't cover the uhaul vehicle rental insurance and that "my auto-insurance agent lied to me". In the contract u-haul sends it even specifically states your personal auto insurance will cover the minimum amount for damages. So to the sales representative who was ringing me up, eat a fat dick. 2) the cabin in the truck had a light that stays on the ENTIRE time you drive. There's zero way to turn it off, only cover it. Luckily I packed everything away that I could've used to cover the cabin light so I drove at night with the damn lights on for 5 hours inside my vehicle. The center cabin light in that specific vehicle ONLY turns off after a minute when you exit and leave the vehicle so make sure you have something to deal with that (we passed 4 other uhaul rentals during the drive and none of their cabins had the bullshit light that always stays on while driving) Other than that the store itself is clean and everything else was decent

Rating:

2.0

1) After the air freshener dissipated, the truck smelled like ashtray. 2) Odometer could not be monitored because there was an oil change warning. 3) Windshield washer fluid was out.

Rating:

4.0

All things went well. Everything was there as expected. Charges were as expected and fair.

Rating:

5.0

Trailer lights where not functioning correct. I lost turn signals and break lights multiple times.

Rating:

4.0

Nice, clean, dry facilities. Occasionally faced delays caused by entry security system to storage space with key card or pass code not working to allow entry into the secured locker area.

Rating:

1.0

Manager of Medford location needs to contact me by phone ASAP please to correct the false padding of my bill done after returning truck rental. The odomoter does not clock 20 miles driven, it was 8.2 miles from Boston Ave Medford to 864 Mass Ave Cambridge. We filled the tank and you cannot charge $7 for a gallon of gas that is not required! I would like a refund asap and the courtesy of a phone call asap. my contact info is in the reservation 28867224. Please be a professional and honest organization and contact me and credit me back trurhfully. Nancy I

Rating:

5.0

Improve the design of the website and app. Provide information in advance on how to pick up truck.

Rating:

1.0

I was overcharged because of Uhaul's errors of not keeping a record of me calling to extend my time by two hours AND the website was down and didn't make a record of the fact that i returned the van at 8pm, so the recorded that returned the van 12 hours later than I actually did.

Rating:

3.0

Charged twice

Rating:

5.0

The women who served me was very helpful and very nice. She is a real asset

Rating:

5.0

The storage facility was impeccable maintained and everyone who I dealt with was friendly and professional. I was very impressed with the facility.

Rating:

5.0

Overall the experience was positive. On a few occasions I had a hard time gettin through the entrance. Went to the CB office, and an employee would be paged to resolve the issue.

Rating:

5.0

Staff was helpful and set me up with a space quickly.

Rating:

5.0

Staff was extra helpful

Rating:

5.0

This was my first time renting storage and it was a great overall experience. We only needed it for a little over a year and we had easy access and things were secure. Staff was very helpful and check out was very easy.

Rating:

5.0

Tom was so helpful! Thank you

Rating:

4.0

Great experience. I had my stuff here for a year and was able to access it a few times. None of my stuff was damaged over the course of the year. Some of the employees tend to get frustrated easily which can come off mean but otherwise, great experience.

Rating:

5.0

Much better than expected. Great facility.

Rating:

5.0

Thanks to the wonderful staff for their courtesy and kindness. They’re the best and we appreciate how we were cared for.

Rating:

5.0

Very satisfied

Rating:

4.0

It wasn't clear when I arrived where to go and once there, that I had to "check-in" before I could go up the elevator. Once I figured that out, everything went smoothly.

Rating:

4.0

All good except office is too hard to reach by phone

Rating:

5.0

The staff was very friendly and they were very helpful

Rating:

1.0

I had to run back and further from the storage and front desk even when it was about to close in order to get settled in. At first they could not find my unit until they did. Gave me everything I needed to move in could not pass the elevator. Run back got a temporary code finally got in after trying before for like 30 mins. Found that my unit had a giant pillar in the middle taking up so much space, had all my stuff ready to go on the floor , left it unattended, ran down asked to change my unit, got a new one.!YAY! Ran up from the front desk area to the unit area couldn’t get in again tried 10mins thinking if I’m stupid and not reading it right. Ran down, told them I can’t get in with this code, the front desk person said oh I forgot to mention to use the temporary code for the second one, I run up to the unit entrance can’t get in. It’s all locked and I put in the number correctly, nothing. Can’t get in! Haha It’s closing time, I got to this place hours ago, it’s been probably 3hrs not being able to get in. I run down it’s closing and someone else helped me got up with me and tried it herself and said I have to put in the code into one door and the other at the same time and it worked! Which was helpful. But the functionality of getting things going there is horrible. I finally get to my unit and it’s up the stairs, I just laugh! At least there’s not a pillar in the middle but the walls are broken and no roofing wire to protect your stuff. Honestly if someone wanted to they could go up on a small stole and climb over and take your stuff so yeah. And to drop off a uhaul during closing hours was terrible too, I could not get into the website at all. It does not work, told us there’s a website that we can do that , spent an hour trying different phones to drop the car could not access it! Had to drive the uhaul van back to our house wait next morning to drop it off while having crutch time with other personal things. Btw the walls of my unit was torn off from both sides so uhh kinda scared leaving it there, I will definitely try to move it somewhere else that is safer! And aside from this location uhaul as a whole reserving a van or truck etc. is frustrating because I reserved it ahead of time so I can travel to my real home town and I was told that they may not have this van at the location I asked. I wanted to reserve ahead of time so just in case it doesn’t work I can cancel purchase from somewhere else but they told us we will let you know a day before pick up. I’m shocked and call them frequent times to know of any updates and told me it could be up to a 100miles and I’m getting worried because if it’s very far I won’t have enough time to move things into the truck and leave from NJ to MA. They said I would be updated or a call barely got any just a bunch of scare notice. Lucky the uhaul van was 25mins away and then asked where the drop off would be they said they would let me know the day of pick up. It was definitely a ride first experience

Rating:

2.0

Lights didn’t go on near my unit and there was a large hole in the unit wall. Front desk was largely unavailable because they were understaffed. Couldn’t find my unit at first because of walls blocking certain hallways and was not told about this, or helped with during the time I was searching. Felt like a very apathetic response.

Rating:

1.0

Staff and management was extraordinarily unhelpful and rude. I will not be doing business here again, and I will suggest that my friends and neighbors go elsewhere as well. The location is convenient but it's just not worth dealing with this staff.

Rating:

2.0

The key card wasn’t working well, the gave me a storage unit with a lock on it so I had to go back and get a new one and the new one was dark, dirty and had a huge pole in it which i didnt ask for.

Rating:

4.0

Overall a good experience and convenient location near Tufts

Rating:

5.0

I haven’t yet seen the exact storage unit E1181, however expect it to be like the rest of the facility. The woman that helped me was fantastic, very patient, I think her name was Katrina Very attentive even as It became very busy I did not feel rushed and the customers that were waiting to be help were fine because she continuously acknowledged them with updates of the process. I’m sure you folks at u-haul must know that Katrina is a valuable asset to the company. Well thanks this is my first time ever needing to rent a storage unit. Jack MacEachern New Customer

Rating:

5.0

Shikera Brown was exceptionally helpful and professional.

Rating:

1.0

This was one of the worst experiences I have ever had with any business. I was told that the reason for poor service was due to being short staffed. Meanwhile the employees were arguing because one took an hour and a half lunch. When he returned another woman came out and started drawing on his hand making a "pen tattoo." Another was sleeping on the furniture pads. After explaining that I need enough room to get 3 couches in, I was given a space that was in a small corridor where I could not fit my furniture. I went back to the front desk where I was given another space in the same area. If you have half decent furniture that you do not want gnawed by rats, find another place. Not only are there rat traps everywhere but there are transients hanging around inside the building. They couldn't figure out how to key the access card so they gave me the entry code. I would guarantee that code works today and 6 months from today so not only is it filthy but not secure. Finally, some guy came back from lunch to "help" and gave me a space that was half the size of the other ones. I thought I was being punked. I was at UHaul for over two hours and while still waiting, finally called Extra Space Storage on the other side of Medford. I called them at 4:45PM and was finished moving in by 5:30. Go to Extra Space Storage or put your stuff in your Mom's basement but just do not use UHaul. I had to put extra miles on the UHaul truck and extra gas after being toyed with all afternoon. On top of all of this I still got charged!!! I called the customer service line and spoke with a very nice and capable woman named Katrina. I was on the phone for 45 minutes and was finally told that the money will be back in my account in 3-5 business days. Do not go to this business. Let me write this again. DO NOT GO TO THIS BUSINESS! After all of this lunacy I realized that these people did me a favor because now I never have to deal with them again.

Rating:

5.0

Thank you to the staff, who made it quick and easy for me to check out, despite the line of customers and the busy time of year (move-in).

Rating:

1.0

I arrived to check in with a huge truck full of stuff on the way and was informed that UHaul doesn’t honor storage reservations - it’s first come first served. I showed them my confirmation email with the unit, price, size, and move in date. I was informed that uhaul does not give preference to customers with reservations and that they didn’t have a storage unit big enough for my things. I had to store my things in a friends basement and I have not been able to get a refund from uhaul. This is personally my second time having an experience like this with uhaul.

Rating:

4.0

Alanna Barton was absolutely wonderful and went out of her way to help us - thank you so much for all you did to make our uhaul stay so easy!

Rating:

3.0

Split second floor was not great to bring heavy stuff up and down. I'll avoid it next time. Facility doors were sometimes unlocked, convenient but insecure. Overall staffs are rude but do their job.

Rating:

5.0

The Storage Manager, Alana (not sure if I’m spelling that correctly), was particularly helpful and I greatly appreciate her customer service.

Rating:

5.0

Alana demonstrated impeccable customer service and patience, and overall made the experience much more pleasant. I can't commend her enough.

Rating:

5.0

The woman who assisted me was extremely helpful and courteous. She went above and beyond to make sure that I was taken care of and happy with my transaction.

Rating:

5.0

Very accommodating! Thank you!

Rating:

4.0

I was given two units in the basement that could only be accessed by a ladder/platform. It was really tough to fill and empty the storage units. No one mentioned this up front and if they had I would have asked for a unit on the floor. As there is an elevator it wouldn't matter which floor but just to have easy access and this definitely was not. FYI I booked the first storage unit online then the second in person but before I had seen the first unit. No body mentioned the problems with access and there were no other unit available. Just some hopefully helpful feedback.

Rating:

5.0

Great service!

Rating:

1.0

I am big on customer service and this facility lacked it entirely. In addition, trying to call this facility is like finding a needle in a haystack while visually impaired.

Rating:

5.0

Great experience! Thank you!

Rating:

2.0

The woman who first helped me was amazing — warm, welcoming, and went above and beyond to be helpful. The man who assisted me was rude, unhelpful, pessimistic, and suggested I try to find a storage unit at someplace “down the road.” The storage unit I reserved a month ago was occupied by someone else upon my arrival. I had just driven a UHaul full of stuff from NY to MA, and needed to place my things in the storage unit I reserved. When I told the man who assisted me that the unit I was assigned was already in use, he seemed to think there were no other units available in the whole place, and that I should look elsewhere. The woman who originally assisted me went to look - and found 2 storage units available, from which I chose one and was able to move my things in. She really saved the day and I am so grateful to her.

Rating:

3.0

Very pleased with the storage unit for as long as I had it. Thank you.

Rating:

2.0

First my access card didn't work (the person helping me said that was to be expected, so why then did I have to walk over to establish this?), then the storage turned out to contain someone else's stuff, then the newly assigned storage unit was sealed so I had to find someone to open it for me. Also I had to buy a lock but there was already a new lock in the unit, which was confusing. Did I really need to buy a new lock? All in all I had to walk up and dodwn to the office 4 times, and it took me an hour. It's also quite expensive. I will t explore other options in the neighborhood.

Rating:

1.0

Office was understaffed, lines were huge. The first unit I rented had somebody else's things in it. The second unit had a door that would not close. I asked an employee in the loading dock for assistance with the broken door. He literally grunted at me and then walked away. I spent over 3 hours moving two boxes into storage due to facility mismanagement and employee incompetence.

Rating:

4.0

Reason for losing a star is that I reserved a storage locker online and was told that no lockers of that size were available when I arrived. It doesn’t make sense to allow people to reserve something that doesn’t exist. I specifically drove to that location for that size. Thankfully a locker that was still big enough was available, but if I’d driven there for nothing I would’ve been very upset with U-Haul.

Rating:

3.0

It would be good if we can have lights inside the storage room apart from the hallway.

Rating:

2.0

Honestly the unit was not built for short people. The 2 step ladder that was there was barely helpful. I did not like my experience at all. If I would’ve known that I was going to have to climb to put storage on the top level I would’ve brought a bigger ladder. Also, you have a promotion that says “first month free with a truck rental” and that promotion was not applied to me. I rented a storage unit and a truck and I still got charged for the first month of storage.

Rating:

2.0

You didn't have the storage space I had reserved. The only option was smaller and hard to access due to the stairs

Rating:

3.0

Bob - please call me - there is a problem with my reservation, thank you.

Rating:

4.0

Initially getting to the unit was a little challenging, but other than that it was a great experience. Good staff!!

Rating:

3.0

All the good things aside, I’m still really bothered at what brought me to today. I received a letter from Mr Corbeil stating that Uhaul had not received my payment and were now assessing a late charge. I called immediately and spoke with Cindy who was outstandingly helpful in rectifying this situation but could not explain to me what had happened. Seems my financial info had been removed/lost from the system —not of my doing—and I had to resupply my card which had paid my monthly automatic payment to date. There was never a problem with my card. Personally I would like to see more of an apology from Uhaul for this incident then simply a rescinding of the late fee. But not having that I’m very grateful to have been able to talk to Cindy, who was most courteous, understanding, and sympathetic. Clarissa Saldanha

Rating:

2.0

1) The floors were very rough and needed maintenance very much. When you have a cart loaded and the floors are rough things fall off and break. I am sure there is concrete filler that can fill it in and smooth it out at low cost. 2) The access system was terrible. I had to go to the office twice to get a new card. The third time I went in, the office staff gave me their code so we could get in. This is a terrible inconvenience. 3) I also found there to be problems with the carts. First, the number of carts. There wasn’t enough to go around. Second, some of the carts needed either maintenance or to be thrown away as the wheels were coming apart.

Rating:

3.0

The lady at front desk wasn’t nice

Rating:

1.0

This is arguably one of the worst storage facilities I've ever been to. The facility is definitely understaffed and customers end up waiting quite a while to talk with employees and access the moving trucks and storage rentals. The employees are extremely rude and unhelpful, the facility has poor/inconsistent signage, and the maps are nonexistent or indecipherable, so you end up wasting time trying to find your rental location. The facility called me three times about my rental, but made it impossible to talk with any staff because wait times to talk with a U-Haul employee were in excess of 45 minutes. There is also no available first-aid for band-aids, etc. in case you get injured. The mobile return app is also poorly designed and extremely confusing. I would strongly recommend avoiding U-Haul if possible!

Rating:

3.0

Everything online was very straightforward but it was super unclear where even to enter the building, how to find my locker, etc. Maybe need a big sign pointing to the entrance for self storage because it’s kind of hidden in the back

Rating:

1.0

We reserved a storage unit over a month ago on your website that advertises several places “reserve a storage unit!” When we arrived, not only was the unit that we reserved not available, but we were told they were first come first serve. This is false advertising and incredibly disappointing and frustrating to be informed that the work we did to be prepared was disregarded by your company. The staff were not helpful or engaged in finding a solution to this problem. After over an hour, we reserved two smaller units and have to pay for the first month in one even though we were offered “first month free” with our truck rental. The entire situation was incredibly frustrating at the end of an international move and took much longer than needed. I am disappointed in a company that doesn’t stand by what it promises and then does not take responsibility for that dishonesty.

Rating:

2.0

The storage unit I reserved did not exist in the facility. We had to drive extra miles to find another storage location. Staff was not friendly in both locations.

Rating:

5.0

The first floor ground is really tough making it hard to roll a cart filled with stuff. I’d love to see a smooth ground.

Rating:

4.0

Keep it up.

Rating:

3.0

I had that unit for 14 years. It's fine, a little expensive (the recent price increase was the impetus to finally clear it out. So thanks for that). On the move out, saw a dead mouse on the floor. Once there was a wasp nest on the 5th floor by the elevator. In Handmaid's-Tale times, I think it will make a fantastic prison.

Rating:

3.0

Overall I liked the experience, but the major red flag for me was the following. About 1 month prior to my move, I reserved a truck and storage unit online. As I turned up for my truck I was told that storage unit I booked online was unavailable, because someone else took it already -- this was a big problem for me, because I had to relocate my personal belonging to storage and this is why I booked it online 1 month before. I was sent around 2 other U-Haul storage facilities in and around Boston, which not only added mileage to the truck I was driving, but also exposed me to incremental labor cost of TaskRabbit, which I hired for the job. In summary, I would not recommend U-Haul to a friend, because of this major issue. I still don't understand what is the point of booking storage online in advance, when I am then told by U-Haul staff that it is all first-comes first-served basis -- this is completely unreasonable and this practice shall stop otherwise U-Haul will end up with many customers like me - unhappy.

Rating:

2.0

My unit has an extra set of steps that I wasn’t told about before renting it. It’s also very far from the elevator. If I had known how far I have to carry large furniture, I would not have rented here. Also, I was not told beforehand that I would have to give out a friends address and phone (the “third phone number” requirement). That’s an onerous requirement. Finally, we had trouble finding the unit the first time, even though we asked staff for directions. We had to go back twice to the customer service desk to ask where it was and even then it she was unhelpful. Your units are hard to find - how hard would it have been for staff to explain the layout when we first asked??!

Rating:

3.0

The workers were fine, the rent increases suck!

Rating:

5.0

Customer service was EXCELLENT. Really liked the staff

Rating:

5.0

Definitely will recommend it

Rating:

5.0

Franchesca and her co worker were diligent and prompt on their service. They explained everything to us it was also super quick! I would give her a kudos!

Rating:

3.0

This was my first time renting from Medford U-Haul. I had a very good conversation with two employees in the morning. However they failed to mention the after hours return fee of $20 that I was charged. I initially had my reservation booked until 3:00 pm. I asked if it could be extended and the person sitting at the front desk agreed to reschedule to 6 pm without any charge. When returning the vehicle, the mobile app accepted the photos initially but went back to the same screen when I clicked next. It took more than an hour before the app finally worked. This again wasted a lot of my time and very inconvenient when it was raining outside.

Rating:

2.0

There is always issues with door access after hours, and even though their is a 24 hour phone number on the mail keycard panel, the number is for "Bob's" personal cell phone doesn't "WORK" where he lives. other time all the doors are left open all night long. I also tried to remove 24 hour access for over six months, after one of my phone calls to U-Haul's 800 number where I asked again about removing access I got a letter stating that the rent will increase by the same amount. Lastly the storage unit measurement were off, so you don't really get what you think your paying for...

Rating:

3.0

Go around the corner to Whole Foods. Ask a staff person where something is and see what happens. Your staff went to a different customer service school.

Rating:

1.0

Within 30 minutes of being at the Uhaul facility, I walked into an unlocked bathroom to witness someone shooting up heroine. They were not a customer of Uhaul, but were able to freely walk around the unlocked section of the storage facility. They proceeded to loiter for 1.5 hours, with several men loitering along side her. A separate man (also not a customer of Uhaul as he never entered the card access area) loitered around the facility for multiple hours, and seemed to be selling drugs out of the back of his Penske rental truck. How no Uhaul representative noticed any of this going on is beyond me and incredibly concerning to me. I was at the facility for a total of 2 hours in the middle of the day, so I am very concerned as far as what else goes on at the facility. I plan to leave my belongings there for this stay, and would have a difficult time recommending this Medford location to anybody else.

Rating:

4.0

The staff was always helpful and courteous.

Rating:

3.0

We came on 1/30/2021 to access the storage unit for the first time and were told by the staff that they were too busy to accommodate us accessing the unit and instructed to return at 6:30pm. At 6 pm I called the facility to ensure that we could be accommodated and I waited on hold for 30 minutes... decided not to go in at this time for obvious reasons. We returned the following morning and were helped with our unit. This did take some time and when we left there was a huge line of people behind us. Perhaps the facility would benefit from additional staff to meet the needs of its customers.

Rating:

2.0

I was first given the wrong unit number and had to return to the front desk. I also had to ask for a different unit because it was up a flight of stairs. When I returned to the storage elevator, the access card didn't work. I then got a new one, but upon returning to the storage unit I found that it was locked. Then I went to the front desk AGAIN, returning to the unit with an employee with the key. But it turned out to be the wrong key, so we had to wait for her to go back to the front desk to get the right one. We finally gained access to the unit, but it was smaller than the one I had reserved, and irregularly shaped, causing extra delays in loading it.

Rating:

5.0

My experience exceeded expectations. Your staff was great!

Rating:

5.0

All very clean including the restrooms.

Rating:

4.0

The location and hours were convenient, and the space was secure and well maintained. The elevator was painstakingly slow though, and the parking lot could be better maintained during the winter.

Rating:

1.0

There was a major pipe bursting in our unit and it ruined many priceless drawings from our children. When we told you about it, including talking to the manager Bob, we were referred to your insurer. When we called them, they put up many obstacles to pursuing the matter. We dropped it. Your units are dark and poorly maintained. I would not recommend UHaul for storage to anyone in the future. We found a much cleaner and lighter unit run by a local company. I wish we had gone there earlier. I think you should warn people that you have water bursts and damage in your facility so they can protect their belongings.

Rating:

5.0

Luther and his coworker who were there when I checked out were great! I even needed a jump on my car battery and a guy at Uhaul helped. Went beyond the call of duty and if I needed a uhaul (ive rented there twice) or a storage unit again I'd come back in a second. Great people there!

Rating:

1.0

You guys need to fix the access door. We were literally never able to access our unit without having to wait at least 20 minutes for someone to just prop it open, since the code system you have implemented doesn't work. I would tell my friends to avoid your storage service because it's very inconvenient.

Rating:

3.0

I got there at 7 pm when the office closed at 6 and I needed to have been there to check-in, but the hotline people didn't tell me that, so I just have to come back and do all the unloading in the morning. I would like there to be a 24-hour check-in for storage units. Also, there wasn't a lock on my unit when I arrived so I had to go get another one.

Rating:

5.0

Both staff members that I worked with Sunday morning were extremely helpful and patient. I was able to view multiple units and choose the the best one for my needs. Exceptional service.

Rating:

4.0

I like the convenience of being able to move out online

Rating:

4.0

The only issue with the online process was with the free lock. There was no free lock in my unit as promised. Luckily, I already owned a uhaul lock and happened to bring it with me.

Rating:

4.0

The staff was very patient and flexible when we first arrived and changed our mind from a small second-floor unit to a larger first floor unit (after all the paperwork and getting a few pieces of furniture in.) Everyone was very nice and helpful anytime we needed assistance! It’s a very easy location and the one way/one way out of the parking lot is helpful. It was very clean!

Rating:

3.0

My experience would have been great overall if it had not been tainted by an encounter with one of your employees. On move in date I realized the storage I was assigned and had paid for was already occupied so I went to get assistance in the main office and one of the ladies I spoke to was extremely rude to me and basically blamed a customer for something the company is in control of. I really do not remember her name but I would've definitely brought it forward.

Rating:

2.0

My card to access the storage building has not worked on several occasions. Frustrating when it's after hours.

Rating:

5.0

I would definitely recommend using the U-Haul storage unit in the future. They have lots of carts available to use making it easy to move your belongings no matter what floor your unit is on.

Rating:

3.0

PROS: - We could access the storage late - Free Dollys - Security Cameras - Shared Item Drop Off CONS: - Large Bay Doors stopped working at 7pm - Cargo platform is slanted and dollys can easily roll back (dangerous and inconvenient) - Storage space was on stairs with no equipment to hoist heavy items - You're forced to buy a UHaul lock - Storage space had no cooling or adequate ventilation

Rating:

2.0

I was told when i moved into my first unit that if it was not big enough, I would be able to upgrade to a larger unit if necessary/available. Having decided to upgrade, I looked at the website and saw a much larger unit - and then i called the store and reserved it. I walk in the next day and was told that not only is there not a unit this large available, the room listed on the website DOES NOT EXIST. So while I was less than pleased with the customer service and the lack of willingness to help me resolve this situation, I was even more appalled at the way Uhaul's website is run and how their reservation system doesn't really mean anything (a direct quote from an employee).

Rating:

5.0

The staffs there are very friendly ! I did not had any problem there attendancy !

Rating:

2.0

There was a sticky blue substance that leaked into my unit and got all over my belongings so i was really upset about that! :( Aside from the fact that my unit was not clean at all the experience was pretty good in terms of pricing and accessibility. I won’t use u-haul again because it’s too stressful not knowing whether my things will be safe from damage while in the unit, but the staff were very nice and helpful.

Rating:

3.0

The condition of my storage unit was average. The people in the office were not very friendly or helpful. I would often be put on hold up to 30-40min and would rarely get my question answered when I finally talked to someone. When I was moving out, they did not allow me to drop my Pod on the property (Unless It was a U-box) so therefore I needed to rent A box truck to transport all of my things to my Pod located 0.2 miles away. All around, my possessions were in good condition when I left, however U-haul as a company seems very disorganized.

Rating:

4.0

There was no lighting in the storage unit I was given, which made it difficult to pack/unpack the unit. Aside from this, storage at this location was a great experience!

Rating:

5.0

The storage facility is easy to access with lots of dollies to use to help with the move. The only problem I had was that my access card didn’t open the doors after hours but luckily someone was able to let me in. I would recommend getting an access code as well in case you have the same problem.

Rating:

1.0

SOME of my experiences -Threaten by an employee. -Person behind the desk was watching TV on their phone instead of giving their attention to the task at hand (processing my payment). -Being spoken to rudely. -Being told one thing and then it is the opposite - My auto payment was not processed numerous times and I was then charge late fee. - Had items that were water damaged. Some of the items that were damaged were more than a years worth of rent at this facility.

Rating:

1.0

I had a question or issue about closing out my unit. I called for 2 days, with a 30 minute wait each time. When I was finally able to get through, I was told I needed to go into the office. That day, I went to the office and the girl who assisted me was extremely rude and dismissive. Everytime I said something, she walked away from me. I was told I needed to call the manager and was not able to be assisted at that time. I live over an hour from the storage unit and had to drive all the way there for nothing. I had my storage unit for a year and a half and am extremely irritated about my experience and how I was treated.

Rating:

4.0

1. I was very surprised when I got to my unit, I was told it was 6' deep x 6' wide by 8' high. Instead, it was 8' deep x 6' wide x 6' high. I really wanted that extra height, but unfortunately this was the very last unit available on an elevator floor. (Units are split level with some on the elevator level, the other up a steep flight of 8 stairs.) 2. I was REALLY surprised to find that there is no lighting at all within the unit, so we were basically moving things around in the dark. 3. There is a concrete post right in the corner of the unit, rendering about 24 cubic feet useless. The people were lovely. Everyone I worked with was polite, patient, and wearing a mask. So the fault is mostly not with the employees.

Rating:

1.0

The Uhaul team and storage facility were always a pain to deal with. Nothing was ever quick and easy and everything always took 3 more steps than it should. I tried to change some account information and had to call 4 different times Over 2 days to get somebody who could make it work since they never called back like they said they would. The facility was clean and secure but swipe access never worked the first time. It would take 4-29 swipes to enter or I’d have to go to the office and they would reactivate the card. I could never get access after office hours. Overall we used Uhaul because it was cheap and the location was convenient but customer experience was pretty terrible.

Rating:

4.0

Please turn on A/C in storage units when temperature hits 80 degrees or above.

Rating:

3.0

I was concerned and uncomfortable due to a staff person not wearing a mask, who worked with me face/face and with other customers. If this staff member had a medical/physical reason for not wearing a mask, they should not have been working in direct contact with customers. All of the best information and science tells us that wearing masks is the BEST method for limiting the spread of covid-19 and other contagious illness.

Rating:

4.0

The first unit I was assigned had a giant column in it. This information does not seem to be in the computer system. The card-key is not working which complicates things. Got a unit with steps in the access. Not ideal. Unit with no steps not available.

Rating:

5.0

We have had a large storage unit in Boston for 2 years @ $220 a month & just moved to Arlington MA & wanted a smaller unit The guy at the counter was Very Nice , Very Patient , helped us find just the right size unit , please forward this 10 star rating to him ,people need to hear good things during the hard times were going through & be complimented on the good work they do Thank You for another good experience

Rating:

2.0

Help! I so unhappy about this I just want to die or cry perhaps both! Waiting for uhaul management to help!

Rating:

1.0

Your website says to be 15 min earlier before closing to be able to get the unit that I reserved so i arrived and I was in the office 35 min earlier. the person in charge he didn’t want to give me the unit complaining how he was short stuff. So He made me drive back again a distance 45 min and come back an other 45 min drive so i can get the unit next day. I work in a fast food industry as a manager I am always short stuff and costumers come in 10 min before close what would I say I am sorry I don’t make your food ? He had only one customer that was done after 10 min probably he was lazy to do the work that was exactly 10 min cause next day the lady helped me took only 10 min for the contract got the lock and that was it.

Rating:

4.0

My only issue was that the lighting within the unit was not adequate. I had to use additional lighting.

Rating:

5.0

Staff was super friendly and helpful, even during COVID

Rating:

1.0

there was an oil leak onto my property from the unit above. Management have not returned any calls or emails. very disappointing and costly experience. still waiting to mitigate losses. I WILL NEVER DO BUSINESS HERE AGAIN.

Rating:

4.0

We rented a storage unit online. When we got to the facility, we learned that the unit had a big concrete column n the middle that took up 1/3 of the available space. The folks at the facility helped us switch units to one without a column, but your online interface should make clear when there is an obstruction in the unit.

Rating:

3.0

The male cashier inside was extremely rude. He was unwilling to help me sign-in electronically and refused to sell me mattress bags inside. He even told me that I was in the wrong place, but when I showed him my reservation for this place he begrudgingly found my reservation. The redeeming qualities were the employees working outside who were able to help me finish my reservation online and the female cashier who was able to assist me with all my needs.

Rating:

5.0

Great service, staff where very friendly

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

The staff are friendly, efficient & knowledgable and try to get you the best deal/price, based on your needs. They take the time to answer questions thoroughly and are very professional. Thank you Uhaul employees in Medford, Ma.!!!

Rating:

5.0

None.

Rating:

3.0

Store was VERY busy due to the colleges moving students out of the dorms, yet there was only one person working at the desk who is very overwhelmed by the people standing in line. There did not seem to be a manager or anyone else around. Even though we checked in online we still had to go into the store and wait in line because our code did not work, and there was no free lock inside the storage room they initially assigned us and once we got the lock it did not work because the door was not lined up properly. We had to go back and wait in line again in order to be switched into another room. There was a gentleman who was taking people to their storage rooms and he came with us to make sure that the room was satisfactory this time and that the lock did work. We rented our unit on March 11th, the day before U-Haul announced that college students could have one month for free. I have called the local store several times and no one answers and I get transferred to the National customer service who keeps telling me there's nothing they can do that I have to talk to the local locationfor the free month since we rented the unit the day before the free month was offered by U-Haul. I will still continue to call because the only reason we rented this unit was because my daughter was told to move out of her dorm and we knew if we didn't rent it immediately we would probably not be able to get a spot. The workers we dealt with were friendly, but the store seemed to be understaffed, and the staff that was there seems to be overwhelmed. Perhaps it was because it was the first day after move out to were announced for the colleges...

Rating:

4.0

no soap in one of the otherwise nice restrooms for the entire time

Rating:

5.0

Professional, knowledgeable and friendly service on site in the Medford/Somerville location. a seamless experience thank you

Rating:

3.0

The online reservation did not point out that it had a large pillar inside storage unit. I needed additional support from staff, which was very helpful.

Rating:

5.0

I had a unit for about four months while I stored some cabinets. Great experience, great staff!

Rating:

3.0

Absolutely the worst place I've had to deal with Besides Wendy the regional supervisor These people are rude and uninformed I won't even talk about my stuff getting ruined by a leaking pipe

Rating:

5.0

The best location, best customer service, available if needed and PATIENT to clientail unfamiliar and inexperienced with storage process!

Rating:

5.0

I was helped by a very efficient woman who handled everything with ease while being bombarded by questions and requests. She knew what she was doing and everything went smoothly for a first time user

Rating:

5.0

Thank you ! Have been there for several years Staff more than accommodating and helpful Facilities always above standard Very secure. Always felt safe Highly reconnended

Rating:

5.0

My only criticism was last Saturday morning. I had to move a queen mattress, box spring along with a heavy head and foot board. In the whole lobby area there was only one cart available.

Rating:

1.0

The service in the Medford/Somerville location was horrible! No one not Even management knew what they were doing! I’d like a phone call to explain more! 617-671-7904 my name is Lisa. Thanks

Rating:

5.0

I wished there were even smaller units for lower rates, but everything else was great.

Rating:

4.0

need more people at sales desk

Rating:

2.0

The location of the available storage unit was inconvenient and uncomfortable. You had to climb a set of metal stairs up to a narrow, low hallway to access the unit. The ceiling height was very low.

Rating:

5.0

Thanks for making the whole process, including move-out, simple and easy.

Rating:

4.0

Very helpful service!

Rating:

2.0

The staff were unhelpful and unknowledgeable. A very disappointing experience.

Rating:

5.0

Fantastic, in all areas. Thank you all!!!

Rating:

4.0

I took this storage facility room from my father so it was already establish. The staff made the transition painless. thanks.

Rating:

5.0

Shavonty was very professional & patient, while I asked several questions re: storage & renting a moving vehicle. It made my experience easy & painless. Great staff in Medford, Ma. Thanks Shavonty!

Rating:

5.0

Great

Rating:

5.0

Great storage place!

Rating:

5.0

SO convenient! Staff was incredibly helpful in showing me around the facility when I moved-in. At one point I had an after-hours access issue and the staff was super helpful then too! Thank you!

Rating:

5.0

The staff was extremely nice and helpful. Will definitely recommend this location to everyone. Very happy customer

Rating:

5.0

storage unit served our purposes and we were very satisfied.

Rating:

5.0

excellent service. LOVE the recycle area for boxes and materials- we werea ble to bring back our boxes for others to use!

Rating:

5.0

Thank you, the woman taking my order to rent a storage locker and purchase a lock and cardboard boxes was very pleasant and helpful as was the young man escorting me to the locker.

Rating:

4.0

Staff was helpful. Facility was convenient.

Rating:

5.0

-

Rating:

5.0

Great location. Staff extremely helpful and patient. On-line app easy to use and monitor storage unit. Thanks!

Rating:

5.0

Katrina the agent at the Mytic Parkway, somerville was extremely good! Patient, kind, helpful, great sense of humor; she worked so nicely with the staff at that large facility it was a pleasure tose

Rating:

1.0

I would never use this storage facility ever again. The worst experience I've ever had and the customer service is atrocious.

Rating:

5.0

The staff at U-Haul Medford/Somerville are very very helpful. We needed a big self-storage room for our things and the staff was willing to help in finding the right spot around the building.

Rating:

5.0

None

Rating:

5.0

Facility was great for my storage needs. Staff was always friendly.

Rating:

5.0

The staff here were amazing. They went above and beyond in helping us get settled. Greatly appreciated it.

Rating:

1.0

Non-responsive management despite multiple requests to speak with them. I have NEVER heard from a manager from this facility. Unethical billing practices. Will never use U-Haul again over this.

Rating:

3.0

The facility was clean, well lit and safe and the staff was friendly, but staff don't know to consult on best unit size and booking don't ensure getting a unit!!! Unit shapes are narrow& inconvenient

Rating:

5.0

The woman in charge of the storage facility was exceptionally helpful and went above and beyond with customer service. She’s great!

Rating:

3.0

Water from a leaky pipe in my storage unit destroyed some of my irreplaceable belongings. Also, mice got into my unit and ruined some of my furniture. And the unit was expensive at $164/month.

Rating:

2.0

It took three separate phone calls to close my account. The individual reps were friendly, but in the end I had to waste a lot of my time just trying to avoid extra charges.

Rating:

5.0

Courteous, quick and professional service by the gentleman at the front desk and the young man who provided the tour of facility.

Rating:

4.0

They sent me an email about rent increases. I responded asking if they was going up on everyone's rent or just selected. No response so I decided to take my business elsewhere.

Rating:

2.0

Paperwork processing took FOREVER. Clerk had to enter info multiple times to “move” me into the space. Took about an hour after all said and done. All this while my move crew was standing around.

Rating:

3.0

DO NOT cancel the account over the phone. Phone agents may tell you the account is cancelled, it isn’t until you visit the store and they will charge late fees. Otherwise, facilities are good.

Rating:

4.0

At that location and heavy traffic. Closing at 7:00pm is not convenient. I wanted propane refilled waited 8-10 min for service. he told me he could not do it because his PDA would not take picture

Rating:

4.0

Facility very well-maintained. Staff pleasant but not enough. Always a line with a substantial wait. Had problems with billing. Took a long time to resolve. Phone calls/emails not returned.

Rating:

2.0

I didn’t like how U-Haul began increasing my rates once they had my credit card info. I thought that was kind of messed up, and that was ultimately what led me to end my contract.

Rating:

1.0

They hang up my call several times and they didn’t solve my issue

Rating:

4.0

The waits at the desk areas tend to be to long, perhaps additional staff would be helpful

Rating:

5.0

Tom Na RCAVAGE was extremely accommodating, courteous, and bent over backwards to give me the best customer service imaginable. I was very happy with my experience at U-Haul yesterday.

Rating:

5.0

Great service, friendly and informative!!

Rating:

4.0

Really enjoyed the assistance we got from Tim Donovan and Jamal (I don't recall Jamal's last name). This facility works pretty smoothly and I appreciated their efficiency and professionalism.

Rating:

4.0

Helpful staff.

Rating:

5.0

Everyone was extremely helpful and informative! Had a very pleasant experience.

Rating:

5.0

The facility is well organized. We were assisted and oriented by Vonti-- she was thorough, efficient, clear and pleasant-- not easy on a busy day (6/1!!). thanks!

Rating:

1.0

This was the single worst customer service experience I've ever had with a business. The employee (Shaevonte Neves-Campbell) was rude, uncaring and unprofessional. Added greatly to my moving stress.

Rating:

5.0

Good

Rating:

5.0

Thanks for the well-organized explanation of the facility both on the phone and in the physical office!

Rating:

5.0

Great! Very efficient and helpful

Rating:

5.0

Great service! Very kind and helpful staff.

Rating:

5.0

Space was exactly what I needed (at a reasonable price, too) and Timothy was great!

Rating:

5.0

.The facility handled all the services very well. Employees always very helpful and considerate.

Rating:

5.0

I love Tom, the customer service rep. He is so funny and pleasant. The only complaint is my monthly price went way up after I signed a contract and moved in. That seemed very odd and unfair.

Rating:

5.0

Clean, welcoming, efficient. Professional

Rating:

5.0

Staff was very helpful and accommodating to our needs. I would recommend this Uhaul facility to anyone.

Rating:

5.0

the guy who checked me in did a great job. Got just what i needed and he explained it all and showed me my unit

Rating:

4.0

Clean, well maintained, secure, heated and a great location. Best storage in Boston! I used them for four years. I just moved out. Every year they improved their service.

Rating:

5.0

K

Rating:

5.0

Is good

Rating:

4.0

A young lady named Vonte assisted me. She could not have been better. She is a credit yo the company, very personable. Very professional and intelligent Please see to it that She is acknowledged

Rating:

5.0

No reason to go elsewhere!

Rating:

5.0

Good customer service.

Rating:

5.0

Katrina was helpful, informative, warm, and funny. I told her during our visit that we always have excellent experiences with all the staff at her location.

Rating:

5.0

I was completely satisfied with the service and how nice Raymond Davis was. He positioned the U-Box so the movers could easily access it and unload my things into their truck. All went very well.

Rating:

5.0

Safe, secure and clean. Staff was very helpful.

Rating:

4.0

Hi good morning. The staff were very helpful and nice. The location was convenient. Thank you all for being so kind.

Rating:

5.0

Vonti and Tim were very helpful and super friendly.

Rating:

4.0

Things were made very easy for us. Thanks.

Rating:

5.0

The staff here are great, but they can be a bit slow sometimes so expect to spend no less than a full hour there. Indoor waiting area is nice too.

Rating:

5.0

Katrina was super helpful with choosing the best storage locker for some odd shaped equipment.

Rating:

5.0

Great help!

Rating:

5.0

It was a pleasure dealing with Tom and the staff at the facility. I would highly recommend storing anything there. Clean, neat and not a thing was out of place each time I went to move something out.

Rating:

5.0

Tom N was kind, patient and helpful each time I had to visit the Check-In counter to ask a question. Hire more like him.

Rating:

5.0

I was very pleased to have a very accomodating place to store my belongings. Everything was always safe and secure, never had any problem. Terrific staff over the years. Thank you!

Rating:

5.0

Really friendly and accommodating staff.

Rating:

1.0

Least competent staff I've ever seen. Will never rent from this location again

Rating:

4.0

18 months of storage our belongings with no problems. Good service.

Rating:

5.0

I have had a unit here for more years than I would like to admit. Everyone has always been kind and professional.

Rating:

5.0

Thank you for great services. I appreciated your friendly help and that the facility was always clean! Anton

Rating:

3.0

Customer service has been very poor 7/10 times. Whenever you speak to a representative on the phone/in person, it feels as if you are bothering them. Reps should be trained in improving custom service

Rating:

5.0

No issues no problems. Loved the fact that it had double security measures.

Rating:

5.0

You are all amazing! I base this on the 7 years of consistent 5 star service! Anytime someone needs a storage place I always recommend you.

Rating:

4.0

Clean, well maintained facility. Access hours could be a little longer.

Rating:

4.0

Easy, convenient location. Standard for storage.

Rating:

4.0

Satisfied.

Rating:

4.0

Good customer service.

Rating:

5.0

Many thanks for years of excellent storage experience. Best wishes to Ray!

Rating:

5.0

The place is well-maintained. I frequently see cleaning staff in common areas sweeping or wiping down a surface. I have seen maintenance staff touching up paint here and there.

Rating:

5.0

Very helpful staff/owner

Rating:

5.0

Uhaul central phone services were dreadful! I was grateful they were recorded bc they lied so much and were rude. But Raymond Davis at the storage place was superb!!

Rating:

5.0

Ray was unbelievably knowledgeable and helpful

Rating:

4.0

The storage facility meets my needs. Check-in is quite slow, but that is due to the computers. The staff is great.

Rating:

5.0

The young woman who worked with us was outstanding. She walked us up to the storage room to show us how to enter and exit the facility. The facility was clean and well organized.

Rating:

5.0

Well satisfied after three years. Only issue is the difficulty of putting on and removing the locks on the doors.

Rating:

2.0

Very unfriendly staff

Rating:

5.0

Amazingly clean and safe facility. We used this facility for 3 years and were consistently happy. Only blip is the rare instances when we had to interact, the staff were not good guides in the process

Rating:

4.0

Great

Rating:

4.0

The 4th floor smelled a little weird. The unit had great access and was perfect for my needs

Rating:

4.0

I rented a unit here for 5 years and had no issues.

Rating:

1.0

I had multiple disappointing interactions with staff members over the years. They never seemed interested in helping me and were argumentative, or indifferent to offer support. Very low cust. sat. :(

Rating:

5.0

Thank you!

Rating:

5.0

The customer service was excellent. All of the employees I spoke with went above and beyond to meet my needs. They were patient and thorough, even personally showing me to the elevators.

Rating:

5.0

great

Rating:

1.0

Information on your website, calling a location, and visiting a location do not match up. I was lied to on the phone and in store said they could do nothing about it. Get your information right!

Rating:

4.0

Would be helpful to have larger units available.

Rating:

5.0

Knowledgeable, courteous, and very helpful service all through the transaction. Many thanks.

Rating:

4.0

I had 3-4 encounters with Tom in the office over the past several years. EVERY ONE was unpleasant. Tom is a foul individual with a nasty disposition who is always scowling and is poor at cust svc.

Rating:

5.0

Staff was terrific! Easy check in with paperwork! Wish there could be pro-rated fee for quick turn-around of storage unit. Only needed it for 3 days.

Rating:

3.0

my only complaint is that my billing date is the 20th of the month/Closed out box on Aug 23rd.I am pd thru to Sept 20th.I would have liked to get a refund on the unused days.Mng said no. No pro-rate?

Rating:

5.0

We rent from this facility multiple times. It's convenient, well maintained and accessible at all hours which is a plus

Rating:

5.0

I bumped my head 8 times going in and out

Rating:

4.0

Very personable employees...checked out quickly

Rating:

5.0

very helpful staff

Rating:

5.0

Excellent service, great facilities

Rating:

5.0

I'm very appreciative to your services. Every time I paid a visit to your location felt hospitality, professionalism and a friendly welcome. Particularly, Mr. Christopher who an excellent one.

Rating:

5.0

I had 2 boxes delivered from west coast and they were helpful getting them to my apartment on time. Because of July 4 holiday my boxes stayed in storage for 4 extra days but they did not charge me.

Rating:

5.0

The storage facility was great. There was some confusion about my checkout date, and the store manager was able to fix the problem in a quick and professional manner. I throughly appreciated it.

Rating:

4.0

The owner was very helpful. The space was efficient and easy to understand/access. Thanks for making a somewhat stressful event less stressful.

Rating:

5.0

It's unfortunate that you do not have a locksmith on site. Other than that...all is good. Suzi

Rating:

5.0

Everything was fine

Rating:

4.0

Good location, fair rates, good facility. Access hours somewhat limiting but all considered an above average storage experience.

Rating:

5.0

Clean, bright and well managed. If I ever have a need for storage again, I will definitely be back.

Rating:

5.0

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