Customer Reviews for U-Haul Moving & Storage of Route 16 Medford / Somerville

10,862 comentarios

600 Mystic Valley Pkwy   Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)

(781) 396-9030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 396-9030

600 Mystic Valley Pkwy
Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent service thank you very much

JACQUES T. 
Clasificación:
4.0

Clean the windshield

RICHARD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

VIENNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie G. 
Clasificación:
5.0

Very friendly and helpful staff. Pickup and drop off was so quick.

RACHEL R. 
Clasificación:
5.0

Staff was helpful and set me up with a space quickly.

matt m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio M.  |  Overall Experience 
Clasificación:
5.0

Very fast and friendly drop off.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikhail Z. 
Clasificación:
5.0

Easy pick up and drop-off. TY.

ERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBRAHAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

This location on Mystic Valley Parkway in Somerville Ma had excellent customer service I was very impressed. Another customer came in yelling at the U-Haul staff and they handled it like exceptional professionals. They Treated the rude customer with significantly better decorum and professionalism than he deserved. Well done.

John K. 
Clasificación:
3.0

Really easy drop off experience, the on-site Uhaul Representive was quick and attentive. Entire visit took less than 5 minutes!

Rajan P. 
Clasificación:
4.0

I have been renting a 20 foot truck once a month for years to pick up food for our food pantry in Medford and we almost never have a problem. The staff at this location are great!!

Dal C. 
Clasificación:
5.0

Nice location, friendly and kindly worker.. thanks.

CEM A. 
Clasificación:
5.0

Nothing. All good!

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia g.  |  Overall Experience 
Clasificación:
1.0

I was wrongfully charges $104 for a truck they said I hadn't returned which is had returned 2 hours prior to my rental expiring. I have been calling the past 2 days trying to get my money back with no luck.

MICHAEL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAELKEVIN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Viken D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNY JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHSEN K. 
Clasificación:
3.0

woman writing the order was very nice and helpful, yard help was useless!

GERALD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund V. 
Clasificación:
5.0

Staff was extra helpful

Patrick B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURIAKOSE K. 
Clasificación:
3.0

Don't change the trailer type the day before pickup without first verifying the vehicle capability. It was fine, my vehicle was rated for the upgrade, but it made my trip take longer and my gas mileage suffer significantly over the size I chose.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART M. 
Clasificación:
3.0

Mysterious challenges on the phone each time I called. Called to confirm pick up day and was told I needed to contact scheduling department but that phone line didn't work. Then at the pick up was told there were no uhaul locations in brooklyn even though I had been told when reserving that there were. Process complicated by having to log gas at start. All much more complicated and messy than it could be.

philippe B. 
Clasificación:
5.0

Johnny helped our rental check in and out go really smoothly and pleasantly!

DANIEL M. 
Clasificación:
5.0

The truck was well maintained and clean, but it did have an odor maybe from cigarette smoke or some other kind of body odor from a past user. Overall, a good experience though. The office/desk person was very helpful and informative.

APRIL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
5.0

This was my first time renting storage and it was a great overall experience. We only needed it for a little over a year and we had easy access and things were secure. Staff was very helpful and check out was very easy.

Cheryl B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JASMINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan L. 
Clasificación:
5.0

Uhaul, Best company I ever see, Help me, save later money, I hope, future uhaul get dumped trailer..

ALEXANDREMAGNO D. 
Clasificación:
4.0

Easy dropoff

Douglas A. 
Clasificación:
5.0

Prior to returning my rental van, I phoned the UHAUL rental on Mystic Valley Parkway, to discuss the level of gasoline that was in the van at the start of my rental. The female I had spoken to was rude, even hanging up the phone as I was speaking. Disrespectful. I was upset with her attitude and tone. Unprofessional. I do not know her name, but she was on the clock at 3PM.

BRUCE M F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
5.0

Very helpful and easy return process was refreshing after a terrible equipment pickup experience at another location.

RYAN F. 
Clasificación:
3.0

There was no personnel available there after hours. Also the email I received from Uhaul sent me to 151 Linwood Ave, not this location. When I arrived to Linwood, I called the dispatch number but the calls wouldn't go through. Upon realizing I had to go to Mystic... there was no personnel there and the website where I needed to verify and show my location wouldn't refresh. So I just dropped the key and hoped for the best

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
1.0

Very understaffed and took forever. Even when I got the key another truck was in front of the one I was renting, it took me forever to find someone who could move it afterwards. Just an awful experience in every way.

Ryan L. 
Clasificación:
5.0

Don't say we can use remote check in after hours when the app never works on the phone. Just call it an after-hours fee. The app never works for me and other people as well.

Dal C. 
Clasificación:
1.0

First, the U-Haul website is awful - full of bugs and non-intuitive. Even an employee at a U-Haul facility could not get it to work right. As I got no warning that the equipment was not available at the facility I chose, I went to the facility I thought I had selected - it was not there, but at the 600 Mystic Valley Pkw. Getting there, the employee said I couldn't have the 24 hours I made my reservation for, but only 7 hours or I would pay an extra fee of "about 400 dolares". I explained the problem and he said there was nothing he could do. A few minutes later he just said "I don't want to screw you, so I will let you bring the equipment back at night". Yes, I got there one hour late. Couldn't anybody call me to ask me if I was going to show up or not? Did the employee have to be unpolite? Could not he have granted me the extra hours I needed without the hassle he made me go through? This is certainly a facility I will never visit again. By the way, I got serious errors on the website three times in a role, two of them resulting in wrong reservations without warning. Can't U-Haul fix its website and improve its usability once for all? Even U-Haul employees can't understand why certain kinds of issues happen in the website (I mean, having an employee doing everything online by my side!). Thank you for your attention.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean R. 
Clasificación:
3.0

I was really surprised about how long it took to check the UHaul in on their side. I had an employee take the keys from me when I arrived in the late afternoon. When I didn't receive a receipt two hours from dropping it off, I called the location and was rerouted to their main switchboard. The gentleman I spoke to put in a request for the site to check the vehicle in. I figured it would get checked in after they closed; however, when I checked my email the next morning I still did not have a receipt. I called again and spoke to a woman and did the same steps as the gentleman did. I did not receive a receipt until the afternoon of the following day - just very surprised that it took that long. I would absolutely do the self check in via the website next time.

RACHEL A. 
Clasificación:
5.0

The older guy at the desk was excellent. He was very pleasant and extremely efficient and helpful. The return-managed by the attendee out in the lot was quick and easy.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C.  |  First Impressions 
Clasificación:
3.0

This truck was unsafe to drive and needs to be fixed right away before another family can rent. As soon I left the facility the truck started shaking very severe. I thought that was because it was empty but it was not because it happened when it was full too. I had also problems with the breaks. The truck did not stop when I needed and I needed to do a kind of maneuver to avoid a tragedy, I was lucked I could do that. This truck needs a full inspection before someone else rent it. It was Very unsafe and very scary to drive this truck.

ROSANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
2.0

I want to get my gas money back please

RENEL C. 
Clasificación:
5.0

The women at the Medford location was excellent! In and out in less than 15 min

KEVIN P. 
Clasificación:
5.0

The staff were very friendly and funny. Was a great experience so early in the morning 😊

Michael F. 
Clasificación:
5.0

I neglected to check in my truck when I brought it back, so it did not get checked in until later in the afternoon. The woman who checked it in was very nice and took care of the whole thing. After this, I will use my phone to check the truck in myself when I bring it back.

Dal C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S.  |  First Impressions 
Clasificación:
3.0

I was charged 12 miles and I only used 8 miles.

RICARDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA N. 
Clasificación:
1.0

Awful experience. Inconvenienced from beginning to end. Will never use their services again.

Ernesto M. 
Clasificación:
3.0

We were told that the fuel tank was full when we picked the truck up, but it was 1/4 full. Desk employee was very nice but wasn't wearing a mask. We weren't told where the furniture pads were, so we left without them, assuming they were in the truck.

STACIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAZEN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

You're all doing a great job.

SAMUEL J. 
Clasificación:
4.0

Spend time orienting whatever van or truck is being rented. Don't assume the driver knows important particulars of each van or truck just because they know how to “ drive a car”. By “particulars” I would point out items on the dashboard such as how to turn on the lights, emergency lights, lights within the interior of the cargo space, windshield wipers, a.c. and/or heater, radio. Also location of gas tank. Also how to back up. Also how to be aware of allowing space on both sides of the truck so the driver doesn't clip off a side mirror or force the oncoming car off the road. Also how to assist with shifting â€" the truck may be automatic but many of these trucks are old and have been driven by many drivers. There are ways to ease up on the gas pedal when climbing a hill so the transmission doesn't strain when trying to shift. Also suggestions on how to ease into traffic or how to change lanes. â€" again, these trucks have suffered a lot of abuse by being driven by amateurs, not experienced truckers. There may be videos on some of my suggestions but the driver is sitting in the truck ready to drive away. No time to watch a video. Perhaps a “knowledge checklist” rather like a safety checklist all pilots must complete no matter how experienced they are. I had to call U-Haul several times to get help on some of the above items within 1 hour of driving my 15 foot truck. Each call took waiting to be answered and then placed “in line” for a call back. One question took 2 call backs as the initial person didn't know the answer to my question and had to refer me to emergency services. My frustration, and some anger, could have been alleviated if the initial staff person took time to orient me to the truck instead of saying “just drive it like a car”!!!

Ellen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
2.0

Was given keys to incorrect vehicle; took several discussions with employees to find the correct vehicle.

BRETT R. 
Clasificación:
5.0

So great.

GERALD V. 
Clasificación:
5.0

Great Job by all, had to make a change and the call center people were extraordinary. The communication between the call center and the pickup location was fantastic. I felt like I was dealing with professionals who enjoyed providing great customer service throughout. refreshing!

Thomas M. 
Clasificación:
1.0

I rented a trailer. The installation was not done correctly and the trailer came off the hitch 15 minutes after the rental. I was on a highway and for some reason the trailer sat on the hitch until I made a left getting off the highway. The trailer almost flipped as it flew wildly behind my car. It kept smashing into the spare tire of my jeep and had I not had the tire, I would be suing uhaul for damages. I was lucky I or other drivers were not killed. I wrote a detailed email to the manager Bob Corbeil and got NO REPLY. I am escalating next week. This particular location is horrific and always has been. I will never go to that location again.

DYAN L. 
Clasificación:
3.0

The employees do not wear masks indoors. The inventory is often disorganized and not cleaned thoroughly.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

The person who help me at the drop off he was excellent !

NANCY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAM F.  |  Overall Experience 
Clasificación:
5.0

Tom was so helpful! Thank you

Laura B.  |  Overall Experience 
Clasificación:
4.0

Ouch! You know those ads on their trucks that say "In Town $20"? Well, not quite. First of all, you have to pay another $20 for insurance. Although your own car insurance covers rental cars, and it typically does cover liability for damage or injury caused to others and their property by a U-Haul truck, it typically does NOT cover "equipment" and the U-Haul truck itself is considered equipment. So, as U-Haul warns when you're completing the rental application, even a van with no back seats or windows, etc. can cost up to $45,000 to repair. So you're pretty much obligated to fork over the extra $20 for insurance. I figured I'm literally staying in town, only driving a grand total of about 10 miles to do this errand, so I passed on the insurance. But that means you have to complete the form that verifies the condition of the vehicle when you pick it up. The pictures that they have of the vehicle you're renting are not of the vehicle you're renting. They are stock photos of a brand new, absolutely spotless vehicle that looks like it hasn't even left the factory yet. So, you have to take pictures of all the grime stains, inside and out, and broken plastic things on the roof (not sure what those plastic things are there for anyway) and the model I had looked slightly different at the passenger side back sliding door, which did not close flush to the back panel so I figured I better document that as well since that gap was not seen in their stock photo. Each of these pictures have to be uploaded to their app and you get to write a little description of what the discrepancy is from their stock photo. By the time I was done with all that I thought I should have just paid the extra $20 for insurance, just to avoid the hassle of the documentation! But that's not all you might have to pay. As I was paying with my credit card before picking up the vehicle, the clerk was giving me the rundown of being charged the extra $1.09 per mile and when the car had to be returned and where and how to do that and that the gas tank had to be full or they will charge some exhorbitant amount to fill it and he mentioned something about paying attention to the gas gauge so as to avoid "donating gas to U-Haul." I didn't really understand that but didn't pay much attention, considering I was only going to drive 10 miles total from pick-up to drop-off. In my car, with a full tank, I have to go 50 miles before the gas gauge moves from over full down to the F. So, I figured, driving only 10 miles total, I don't need to worry about the gas gauge on this rental. That was a big mistake. When I was about to return the vehicle, the gas gauge had dropped from over full to a little more than 7/8 full. So, to avoid paying the exhorbitant U-Haul gas price, I stopped at a gas station and asked to fill it up, saying that it would likely be just a gallon or so. It took over 5 gallons to fill the tank for my 9-mile trip! That was $17. It turns out that, according to the U-Haul clerk, the truck has a "Reserve Tank" that apparently is NOT full when you rent the truck. So, if you don't pay attention to the graphic on your email confirmation that shows that for a little over 7/8 full tank you only need to add 1.7 gallons to get the gas gauge to F, then you end up filling the reserve tank, thus "donating gas to U-Haul." That's what the clerk was talking about when he used those words. Reserve tank? What for, so when you run out of gas, you haven't actually run out? OK, I guess. Not sure how that would work. But if that's the case, then why is that "reserve tank" not full when you pick up the truck in the first place? Makes no sense. Someone should investigate how often U-Haul gets unintended gas "donations." So, including taxes and fees, but NOT including insurance, I ended up paying a total of $30 + $17 for gas, and if I had paid for insurance, it would have been another $20: Grand total: $67 to do this one little errand. I probably could have hired a handy man to do it for less and might not have even had to lug the furniture in and out of the van.

MARC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eseroma P. 
Clasificación:
2.0

I was over charged $82 as they said I traveled 75 miles and did not refill the tank but the woman at u-haul was very nice and adjusted my bill down to the correct charge.

Dal C. 
Clasificación:
5.0

Knowledgeable staff. Check out process still a bit complicated.

HENRY U. 
Clasificación:
3.0

I drove total 8 miles but I spent for the Gas $18.35. When I strared the U-truck I noticed Gas was not full little bit short . but short like that ,I never thought . I wanted to tell but I didn't have time . So a U hall team member could be monitor before renting , Thanks.

SHOSHANKA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerard C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANQI L. 
Clasificación:
4.0

Truck was tidy but very old. Team was nice.

LAUREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CEME G. 
Clasificación:
4.0

I have rented before and got decent trucks. This truck had over 100k miles on it and the engine was over revving all the time. I took off the towing feature immediately but that didn't fix the issue. The fuel efficiency in this truck was poor. Time to put it out to pasture.

John W. 
Clasificación:
5.0

Great Job.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Incurred some significant delays in rescheduling hitch installation on my car when you called me the day before my original installation date to let me know that I had to reschedule and go to a different location. In spite of this I am pleased with the quality of the work, so I would recommend your product and installation. Thank you, Thierry

Thierry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
5.0

SO SO helpful, flexible and supportive. Thank you!

ROSA G. 
Clasificación:
1.0

4 of the 5 people I talked with were terrible.Super lazy and hate their jobs..What a joke and would fire all of them if could.1 person outside helping with a 15ft truck was awesome,thank you.Inside night staff the worst..I would never recommend this location and other than its a good deal.Want to talk about this, I would gladly do so.Prices are the best and great location and selection of vehicles for sure.Staff doesn't care and I guess management doesn't care either.Find me

DARREN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
5.0

Nada

MUKENDI T. 
Clasificación:
4.0

Great experience. I had my stuff here for a year and was able to access it a few times. None of my stuff was damaged over the course of the year. Some of the employees tend to get frustrated easily which can come off mean but otherwise, great experience.

Sita C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULOLUKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HICHAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC G. 
Clasificación:
5.0

Everything was great! Helpful staff, and cargo van was nice and clean.

BELMIRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

The service was great! The truck it self was clean but brakes were a bit soft. But checking in truck after hours was bit more involved than I thought it would be having to take pictures ect but it was a good experience.

MARIO T. 
Clasificación:
5.0

Good service

BHADRA O. 
Clasificación:
5.0

Much better than expected. Great facility.

Paul D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian-Logan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MERCEDES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W.  |  First Impressions 
Clasificación:
4.0

It wasn't clear when I arrived where to go and once there, that I had to "check-in" before I could go up the elevator. Once I figured that out, everything went smoothly.

William A.  |  Online Move In 
Clasificación:
1.0

I had to run back and further from the storage and front desk even when it was about to close in order to get settled in. At first they could not find my unit until they did. Gave me everything I needed to move in could not pass the elevator. Run back got a temporary code finally got in after trying before for like 30 mins. Found that my unit had a giant pillar in the middle taking up so much space, had all my stuff ready to go on the floor , left it unattended, ran down asked to change my unit, got a new one.!YAY! Ran up from the front desk area to the unit area couldn't get in again tried 10mins thinking if I'm stupid and not reading it right. Ran down, told them I can't get in with this code, the front desk person said oh I forgot to mention to use the temporary code for the second one, I run up to the unit entrance can't get in. It's all locked and I put in the number correctly, nothing. Can't get in! Haha It's closing time, I got to this place hours ago, it's been probably 3hrs not being able to get in. I run down it's closing and someone else helped me got up with me and tried it herself and said I have to put in the code into one door and the other at the same time and it worked! Which was helpful. But the functionality of getting things going there is horrible. I finally get to my unit and it's up the stairs, I just laugh! At least there's not a pillar in the middle but the walls are broken and no roofing wire to protect your stuff. Honestly if someone wanted to they could go up on a small stole and climb over and take your stuff so yeah. And to drop off a uhaul during closing hours was terrible too, I could not get into the website at all. It does not work, told us there's a website that we can do that , spent an hour trying different phones to drop the car could not access it! Had to drive the uhaul van back to our house wait next morning to drop it off while having crutch time with other personal things. Btw the walls of my unit was torn off from both sides so uhh kinda scared leaving it there, I will definitely try to move it somewhere else that is safer! And aside from this location uhaul as a whole reserving a van or truck etc. is frustrating because I reserved it ahead of time so I can travel to my real home town and I was told that they may not have this van at the location I asked. I wanted to reserve ahead of time so just in case it doesn't work I can cancel purchase from somewhere else but they told us we will let you know a day before pick up. I'm shocked and call them frequent times to know of any updates and told me it could be up to a 100miles and I'm getting worried because if it's very far I won't have enough time to move things into the truck and leave from NJ to MA. They said I would be updated or a call barely got any just a bunch of scare notice. Lucky the uhaul van was 25mins away and then asked where the drop off would be they said they would let me know the day of pick up. It was definitely a ride first experience

Daisy H.  |  Online Move In 
Clasificación:
2.0

The key card wasn’t working well, the gave me a storage unit with a lock on it so I had to go back and get a new one and the new one was dark, dirty and had a huge pole in it which i didnt ask for.

Kelsey T.  |  First Impressions 
Clasificación:
5.0

I haven't yet seen the exact storage unit E1181, however expect it to be like the rest of the facility. The woman that helped me was fantastic, very patient, I think her name was Katrina Very attentive even as It became very busy I did not feel rushed and the customers that were waiting to be help were fine because she continuously acknowledged them with updates of the process. I'm sure you folks at u-haul must know that Katrina is a valuable asset to the company. Well thanks this is my first time ever needing to rent a storage unit. Jack MacEachern New Customer

Jack m.  |  First Impressions 
Clasificación:
5.0

Shikera Brown was exceptionally helpful and professional.

KEVIN C.  |  First Impressions 
Clasificación:
5.0

The woman who assisted me was extremely helpful and courteous. She went above and beyond to make sure that I was taken care of and happy with my transaction.

Sean M.  |  First Impressions 
Clasificación:
5.0

Very accommodating! Thank you!

Steve C.  |  First Impressions 
Clasificación:
5.0

Great service!

PETER Y.  |  First Impressions 
Clasificación:
2.0

First my access card didn't work (the person helping me said that was to be expected, so why then did I have to walk over to establish this?), then the storage turned out to contain someone else's stuff, then the newly assigned storage unit was sealed so I had to find someone to open it for me. Also I had to buy a lock but there was already a new lock in the unit, which was confusing. Did I really need to buy a new lock? All in all I had to walk up and dodwn to the office 4 times, and it took me an hour. It's also quite expensive. I will t explore other options in the neighborhood.

Johannes d.  |  First Impressions 
Clasificación:
4.0

Reason for losing a star is that I reserved a storage locker online and was told that no lockers of that size were available when I arrived. It doesn't make sense to allow people to reserve something that doesn't exist. I specifically drove to that location for that size. Thankfully a locker that was still big enough was available, but if I'd driven there for nothing I would've been very upset with U-Haul.

shigeki k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew N.  |  Online Move In 
Clasificación:
3.0

Bob - please call me - there is a problem with my reservation, thank you.

JANE R.  |  First Impressions 
Clasificación:
4.0

Initially getting to the unit was a little challenging, but other than that it was a great experience. Good staff!!

Stanley R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia S.  |  First Impressions 
Clasificación:
2.0

My unit has an extra set of steps that I wasn't told about before renting it. It's also very far from the elevator. If I had known how far I have to carry large furniture, I would not have rented here. Also, I was not told beforehand that I would have to give out a friends address and phone (the "third phone number" requirement). That's an onerous requirement. Finally, we had trouble finding the unit the first time, even though we asked staff for directions. We had to go back twice to the customer service desk to ask where it was and even then it she was unhelpful. Your units are hard to find - how hard would it have been for staff to explain the layout when we first asked??!

Carla G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S.  |  First Impressions 
Clasificación:
5.0

Franchesca and her co worker were diligent and prompt on their service. They explained everything to us it was also super quick! I would give her a kudos!

Yuly V.  |  First Impressions 
Clasificación:
3.0

This was my first time renting from Medford U-Haul. I had a very good conversation with two employees in the morning. However they failed to mention the after hours return fee of $20 that I was charged. I initially had my reservation booked until 3:00 pm. I asked if it could be extended and the person sitting at the front desk agreed to reschedule to 6 pm without any charge. When returning the vehicle, the mobile app accepted the photos initially but went back to the same screen when I clicked next. It took more than an hour before the app finally worked. This again wasted a lot of my time and very inconvenient when it was raining outside.

Pranav Y.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Alyssa T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B.  |  First Impressions 
Clasificación:
3.0

We came on 1/30/2021 to access the storage unit for the first time and were told by the staff that they were too busy to accommodate us accessing the unit and instructed to return at 6:30pm. At 6 pm I called the facility to ensure that we could be accommodated and I waited on hold for 30 minutes... decided not to go in at this time for obvious reasons. We returned the following morning and were helped with our unit. This did take some time and when we left there was a huge line of people behind us. Perhaps the facility would benefit from additional staff to meet the needs of its customers.

Edith B.  |  First Impressions 
Clasificación:
2.0

I was first given the wrong unit number and had to return to the front desk. I also had to ask for a different unit because it was up a flight of stairs. When I returned to the storage elevator, the access card didn't work. I then got a new one, but upon returning to the storage unit I found that it was locked. Then I went to the front desk AGAIN, returning to the unit with an employee with the key. But it turned out to be the wrong key, so we had to wait for her to go back to the front desk to get the right one. We finally gained access to the unit, but it was smaller than the one I had reserved, and irregularly shaped, causing extra delays in loading it.

Arthur B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Willem S.  |  First Impressions 
Clasificación:
5.0

Both staff members that I worked with Sunday morning were extremely helpful and patient. I was able to view multiple units and choose the the best one for my needs. Exceptional service.

Michael A.  |  First Impressions 
Clasificación:
4.0

The only issue with the online process was with the free lock. There was no free lock in my unit as promised. Luckily, I already owned a uhaul lock and happened to bring it with me.

Hugh E.  |  Online Move In 
Clasificación:
4.0

The first unit I was assigned had a giant column in it. This information does not seem to be in the computer system. The card-key is not working which complicates things. Got a unit with steps in the access. Not ideal. Unit with no steps not available.

Isidro C.  |  First Impressions 
Clasificación:
5.0

We have had a large storage unit in Boston for 2 years @ $220 a month & just moved to Arlington MA & wanted a smaller unit The guy at the counter was Very Nice , Very Patient , helped us find just the right size unit , please forward this 10 star rating to him ,people need to hear good things during the hard times were going through & be complimented on the good work they do Thank You for another good experience

john M.  |  First Impressions 
Clasificación:
2.0

Help! I so unhappy about this I just want to die or cry perhaps both! Waiting for uhaul management to help!

marlene k.  |  First Impressions 
Clasificación:
1.0

Your website says to be 15 min earlier before closing to be able to get the unit that I reserved so i arrived and I was in the office 35 min earlier. the person in charge he didn't want to give me the unit complaining how he was short stuff. So He made me drive back again a distance 45 min and come back an other 45 min drive so i can get the unit next day. I work in a fast food industry as a manager I am always short stuff and costumers come in 10 min before close what would I say I am sorry I don't make your food ? He had only one customer that was done after 10 min probably he was lazy to do the work that was exactly 10 min cause next day the lady helped me took only 10 min for the contract got the lock and that was it.

vasilis s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  Online Move In 
Clasificación:
4.0

We rented a storage unit online. When we got to the facility, we learned that the unit had a big concrete column n the middle that took up 1/3 of the available space. The folks at the facility helped us switch units to one without a column, but your online interface should make clear when there is an obstruction in the unit.

Jeffrey R.  |  Online Move In 
Clasificación:
1.0

The service in the Medford/Somerville location was horrible! No one not Even management knew what they were doing! I'd like a phone call to explain more! 617-671-7904 my name is Lisa. Thanks

Eric B.  |  First Impressions 
Clasificación:
5.0

Fantastic, in all areas. Thank you all!!!

Deborah J.  |  First Impressions 
Clasificación:
5.0

The woman in charge of the storage facility was exceptionally helpful and went above and beyond with customer service. She's great!

sam s.  |  First Impressions 
Clasificación:
5.0

Courteous, quick and professional service by the gentleman at the front desk and the young man who provided the tour of facility.

michael m.  |  First Impressions 
Clasificación:
5.0

Tom Na RCAVAGE was extremely accommodating, courteous, and bent over backwards to give me the best customer service imaginable. I was very happy with my experience at U-Haul yesterday.

Mary B.  |  First Impressions 
Clasificación:
5.0

Vonti and Tim were very helpful and super friendly.

Debye K.  |  First Impressions 
Clasificación:
5.0

The customer service was excellent. All of the employees I spoke with went above and beyond to meet my needs. They were patient and thorough, even personally showing me to the elevators.

marielle o. | Reservación
Clasificación:
5.0

I had 2 boxes delivered from west coast and they were helpful getting them to my apartment on time. Because of July 4 holiday my boxes stayed in storage for 4 extra days but they did not charge me.

Tom S.  |  Overall Experience 
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