Customer Reviews for U-Haul Moving & Storage of Route 16 Medford / Somerville

11,350 comentarios

600 Mystic Valley Pkwy   Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)

(781) 396-9030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 396-9030

600 Mystic Valley Pkwy
Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Krishna S. 
Clasificación:
1.0

The staff was very unfriendly, not helpfull and passive agressive

peter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GILMAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
2.0

Uhaul charged me for gas even though I filled the tank to where it was filled when I picked up the vehicle. When I went to drop it off and had a very explicit conversation with an employee telling him that I filled it to where it had been when I picked it up (7/8ths full). I asked him to make a note of it so that I did not get charged for not filling it all the way. But 20 min later when I got the receipt I had been charged. I called immediately to get the charge removed and was on hold on and off for 20 min and was then told that the charge could no be removed unless I talked to the general manager who was not going to be in for two days. The person I talked to was barely civil. Ridiculous -- so while the equipment and location are good the customer service is bad.

Kristin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan W. 
Clasificación:
5.0

Everything went extremely well from online check-in, pick-up, and vehicle return.

David M. 
Clasificación:
3.0

Check-in/out should be completely automated. The check-in guy on his phone listening to world-star fight videos on full volume needs some management. Check-in woman was not friendly, seemed annoyed, but was efficient. Truck worked great and was in good shape.

Doug B. 
Clasificación:
5.0

Customer service was not friendly. An employee threw key on desk on very rude way. Woman at desk seem very annoyed she made no eye contact. My overall experience with staff was not very good.

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher Y. 
Clasificación:
4.0

The staff seems to be trained to not give clear answers to some questions. For example, ‘does my regular car insurance cover a rental can (not a truck) ?' to help decide if to take the CDW insurance.

michael T. 
Clasificación:
2.0

Hate the process of donut yourself. Have a million questions and could not get answers. Also the process of taking photos myself, my phone was dying with this moving, terrible, stressful, did not understand the charges, nobody called me back to explain. Will not use uhaul again

Maira H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie F. 
Clasificación:
3.0

Battery went out of the power. Good thing it was at the end of my movement, but this can't happen especially taking more time than the one you have

Angie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin M. 
Clasificación:
2.0

The representative was very rude and passive aggressive. I do not think I will be back.

Davyanna C. 
Clasificación:
5.0

It was not clear to me when I returned my truck after hours that, because it was difficult to track my location, the return had not been registered, and then I was charged for two days instead of one. That charge was immediately refunded when I explained the situation, but maybe a notification letting me know that it had not registered would have helped.

Karen V. 
Clasificación:
3.0

I had to tighten my driver side mirror because it was moving on the highway.

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellye E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
1.0

El cliente no dejó un comentario.

AJA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIRTHADEEP D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parnell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH M.  |  Overall Experience 
Clasificación:
5.0

I needed to extend the time for my rental, and U-Haul made this extremely easy and it made all the difference for us on that stressful day. I am super grateful to U-Haul for this.

Jose L. 
Clasificación:
3.0

None of the signage in the storage area makes sense. The maps are tiny and make no sense. The numbering of the rooms make no sense. There are no signs saying like "use this key pad first". Even the hours to the storage unit make no sense. The email says one thing, the signage says "24 hours" everywhere but it is referring to the cameras, and one tiny sign says office hours which is actually the hours you can get in to your unit.

Shana G.  |  Online Move In 
Clasificación:
5.0

Can not think of anything , all is good. Thank you

joe M. 
Clasificación:
2.0

Be friendlier and more professional.

Damiano B. 
Clasificación:
4.0

When reserving the trailer, I declined all insurance. The person helping me at the location added the insurance without informing me. Please make sure that they understand that this isn't ok.

Sumit S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane C. 
Clasificación:
5.0

The return parking lot was full and there was no instructions where to leave vehicle when there was space.

Robin O. 
Clasificación:
3.0

Hire Better customer service personal at the counter ,the Female personnel at this location are rude & unfriendly and no concern for customers

Michael F. 
Clasificación:
4.0

It would be nice if the info customers received from the 800 number matched the reality of the facility. The 800 number people always say YES to everything, once you get through to speak to a human being, including making reservations for units that in reality may or may not be available. We got very lucky when we moved in that a spare unit was available as the unit we rented by phone over the 800 number was not available - in fact we were initially told upon arrival to move-in that there was no vacancy at all. If we had been a few minutes later checking in, the spare unit would've been rented to someone else in the same position and we would've had nowhere to go. That was really unnecessarily stressful, but I will hand it to the folks at the facility that they made it right, but only because they had a spare unit. Additionally, I was told by the 800 number that we could check-out online when we vacated, but couldn't make that system work. I went into the office to checkout upon vacating and they said it's always better to do it in person, that the online checkout doesn't always work. It was quick and easy. One suggestion: it would be nice if a prorated amount of the monthly rent could be refunded if you move out partially through a month. I was disappointed that even though we alerted Uhaul more than a month in advance that we were moving out 1/2 way through the month, that no accommodation was made for a partial month's rent.

MELISSA R.  |  Overall Experience 
Clasificación:
1.0

after driving the car less than a mile the check engine light turned on as well as the service tire monitor system. I arrived in the location 6:50 PM to drop-off the truck and the doors were closed and, surprisingly around 7:15 PM the clerk came out and said "we normally close 10 min before 7 to count the money" however, he was not there counting anything since he was not in the service desk and, on top of everything; the Wi-Fi was not working.... therefore, as explained above it is not possible to recommend this location to nobody

Anderson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

I rented a truck and a storage unit this summer. Positives: great customer service, adequate facilities, convenient access. Large stock of vehicles with easy booking process. Negatives: Vehicle return process was confusing. Storage unit online/over the phone availability does not match on-site availability. This was really frustrating and seems like such an easy fix. Because the online system shows available units (that are actually full), it is possible to book a storage unit on the phone or online, confirm its availability day-of via phone, and then show up only to be told that that unit is actually not available (and never was). This happened to me - I called multiple times to confirm I had booked two units, and was told over the phone that this was the case, but when I showed up was told that actually neither of those units was open. Luckily, one other unit was available, but it was barely big enough to fit my stuff, and I can't imagine how stressful it would be to show up on moving day only to be told you don't have access to the unit you thought you'd reserved.

Mariah B.  |  First Impressions 
Clasificación:
3.0

The Uhaul personnel was not very friendly, partly rude, and impatient. This is the second time I have this experience at this location

DIEGO M. 
Clasificación:
1.0

I rented two different trucks in a matter of 5 days the first truck had a hole in the roof my couch was soaked from the rain the second truck died had to get roadside to jump start it then it died again on the highway while driving jumped it again then had to get it towed

Serouj T. 
Clasificación:
5.0

That’s excellent service the manager was unbelievable

Aguiar E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WINSTON M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

stanton G. 
Clasificación:
5.0

They were a couple of small things: the knob on the driver side window crank, and the place that the drivers visor should snap into the ceiling, that were broken. They're small things, but over 14 hours of driving it make a big difference. I left my easy pass in the truck, which apparently is fairly common. When I called, they said they have about a dozen of them in the lost and found, but the person who answered patiently helped me figure out which one was mine, and set it aside so I could pick it up later. Everyone I interacted with, and there were several people, went above and beyond to help me: choosing a good lock, for example. And they were super cheerful. I will definitely be back, and recommending this location to others!

John R. 
Clasificación:
5.0

A quick u tube video or personal instruction (3 minutes with the delivery aren't ) on the vehicle operation I couldn't move the side mirrors on the vehicle and there was no info in the manual or on line how to live them manually They wouldn't move physically by hand. Also the hitch light was on and I couldn't figure out how to shut it off Also 10ft doesn't come with lock When renting on line - let the customer know lock is needed if you want to lock the bed of truck

MaryElizabeth B. 
Clasificación:
3.0

Inform customers that Google maps does not provide truck routes. I was not fully prepared for this trip and needed to take many detours because my GPS was telling me to take passenger car only routes.

Paul D. 
Clasificación:
4.0

Check engine light was on. Should be addressed before renting trick

Troy E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jovia M. 
Clasificación:
3.0

Requiring customers to rely on their cell phones for check-in/check-out is a non-starter. Brutal. Believe it or not, many folks don't always carry a phone. If they do, it may not always be charged. Phones are hard to read in sunlight. And the last thing I want to do when I rent a truck at the start of a long work day is spend 20 minutes of my own time trying to uploading photos of damage that was undocumented by your maintenance crews. The old paper forms worked just fine. WAAAAAAY quicker, easier, more intuitive and convenient to use. The sooner you get rid of digital interfaces the better. It may work for the suits and the folks in your insurance claims division, but for us older working stiffs it's a major, major hassle. As in enough of a pain in the ass that we're looking into alternative rental options.

LAWRENCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie M. 
Clasificación:
4.0

The customer representative was polite and professional. However she neglected to provide us with a copy of the contract and terms of rental via email as she had promised she would. Thus there was a miscommunication when we kept the truck for a few days longer than we had anticipated. Othetwise we were extremely satisfied.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS O. 
Clasificación:
2.0

I found the staff to be unprofessional and condescending. The first employee. I dealt with said YOU ARE LATE!!. Said sorry life has its challenge's sometime. He was extremely rude.

Joseph R. 
Clasificación:
2.0

Customer service and friendliness not great. Younger employees talking negatively towards other employees in front of customers.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumit S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
4.0

I had reserved a cargo van for 5 hours. As hour 4 was approaching, I realized that I underestimated the time it would take to unload my furniture. I called uhaul and was told that it would be possible to extend my rental by an hour…but that I would be charged an additional $22. I was also then given the “tip” that in the future, I should book it for the full 24 hrs and return it early if I am done with it. I would have been more impressed if I was given that “tip for next time” and the additional hour fee waived.

Kathryn K. 
Clasificación:
5.0

Conveniently located near Tufts University campus. A clean, secure facility with a very helpful staff. A great option for storing items over summer break.

Paul K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ekvi I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anura P. 
Clasificación:
5.0

The man who checked my hitch was wonderful. And drop-off was seemless.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
2.0

Some of the customer service was great but some was very very bad and unfriendly/rude.

Charlotte P. 
Clasificación:
5.0

Can't think of anything; all went smoothly, as it has in the past

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE M. 
Clasificación:
5.0

Everyone I made contact with to purchase and obtain my rental went out of their way to make sure I had a smooth experience. They have a great team. I got what I needed - and started my big move feeling positive about humanity! It was great to see that kind of positive energy in what could have easily added on to an otherwise stressful day. Great people - and my truck was in top shape of course.

Herbert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine G. 
Clasificación:
5.0

highly efficient and well organized on a busy moving day in Boston area.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophie S. 
Clasificación:
3.0

Staff was very rude

JoAnna G. 
Clasificación:
1.0

Staff was not friendly or attentive, things were not explained well, my storage unit door was damaged, and I was not made aware that there was no air-conditioning in the building and it was a very hot day! Not happy with my experience at all.

pamela m.  |  First Impressions 
Clasificación:
1.0

Same as what I said above

Gregory K. 
Clasificación:
2.0

I can tell Talayja doesn't like being there. Barely shows emotion.... more like distain for the job.

FERNANDO M. 
Clasificación:
1.0

Don't make promises and advertise if you can't keep your end of the deal. The worse ever and looking to dispute any charges with this company, further more thinking about taking this further in court

Mircea B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barend W. 
Clasificación:
5.0

So friendly and nice

Tyler M.  |  First Impressions 
Clasificación:
1.0

Terrible customer service. Terrible reservation system because the facility was overbooked.

AJA S.  |  First Impressions 
Clasificación:
1.0

This place is terrible! Was moving out on 8/31 at the end of my lease and was there for literally hours to get the contract for my storage unit that I already reserved online and over the phone. Staff had no idea the answer to ANY question, not even the actual dimensions of a 6×7×8 storage unit when I asked. The cashiers had to keep asking managers to do things for them because they didn't know how which kept resulting in mistakes, waiting for manager to come out of back office/break, and literal time wasted. The worst part is that I informed the cashiers that I would be arriving back with my boxes and furniture after staff hours but before 10pm, they told me all I needed to get into the unit was my 4 digit pin. When I showed up at the back of the building with all my belongings after 7pm (after staff hours), I typed my pin in but the directions at the door said since it was after staff hours I needed an additional swipe card to enter!! So I got there with an UBER lyft XL driver who I also had to pay an additional $100 cash tip to him to help me carry all my stuff to his car, AND I NEVER GOT INTO MY STORAGE UNIT BY 10 PM!! While I was at the uhaul store during the day they typed in my visa debit card info in literally 10 times which was a VISA before they told me they didn't take my type of card, so when I got back to my apartment with all of my stuff with me around 10pm on 8/31 when my lease is up at 12am, I thought I'd just have to take ALL of my stuff to the hotel I booked for that night and bring it all back to the storage unit in the morning. Idk how this happened but my card I used to book the lyft XL ended up having a 24 hour block on it because my card info was entered wrong too many times earlier at uhaul. So I had NO way of getting me and my stuff to the hotel I reserved for hundreds of dollars non refundable the night of 8/31 and only had cash on me. After calling my card branch 24 hour customer service line, I figured all this out but it was now 2am and no stores were open to even try to put my cash on a chime/venmo card to use to book a ride. I'm still at the apartment I was supposed to move out of by 12am, so I had no other choice but to leave my belongings on the front porch overnight and sleep on the empty apartment hard wood floors (I lived on the third floor so after days of work I was not about to carry back up sleeping equipment at 3am). This literally could not have worked out worse if I planned to make it go as terribly as possible!! Now I've wasted thousands of dollars all together on the numerous lyfts/driver tips, the uhaul storage unit itself, the non-refundable hotel charge, etc. Now I owe my old landlord money probably for staying past my lease date. DON'T GO TO THIS STORE!!!! I JUST WANT SLEEP AT THIS POINT!!!

MEGAN S.  |  First Impressions 
Clasificación:
5.0

My checkout guy was so funny and friendly. I wish I could remember his name to complement him, but he deserves a raise!

Cypress F. 
Clasificación:
5.0

We wanted to arrange this location originally, but it said that no vehicles were available. Then, we were transferred to location last minute. Better organization/communication on vehicle availability would be nice.

McGrath B. 
Clasificación:
5.0

Excelente

Vazken B. 
Clasificación:
4.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neelam S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
2.0

I was overcharged for fuel when I put gas in the tank and left it where I found it and had to call customer service and wait for 30 minutes to file a dispute. Also never requested insurance and got charge for it. Hopefully my dispute is recognized.

scott E. 
Clasificación:
3.0

The customer service is not good, it doesn't matter if one or three representatives at the customer service desk, they all keep serving one customer at the time! Also me as customer has to ask a lot of questions just to understand what to do, and the customer service hate to answer the questions as well!

Fayez A.  |  Overall Experience 
Clasificación:
5.0

Be sure to reserve well in advance this time of year. I was lucky to find anything on this Monday near the end of the month.

Dave O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C. 
Clasificación:
5.0

This was the best experience I've ever had at any Uhaul location! Clean, newer truck. Had back up camera. Nice, attentive staff. Easy, enjoyable experience!

Holden B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahesh S. 
Clasificación:
5.0

More room for returns after hours

enno B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  First Impressions 
Clasificación:
3.0

I ordered a utility dolly and when I arrived, there weren't any for me to take. I was offered a furniture one for more money, instead of being given a replacement free of charge

REBECCA L. 
Clasificación:
5.0

Tom and all the guys working in the garage were so helpful and friendly! Was an easy, quick process.

Sydney Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

Unfortunately, I was given a truck with no passenger side blind spot mirror. I didn't realize until I was on the highway. Luckily, my son was in the truck in the with me and could check for any vehicles before switching lanes. I was extremely upset to know that U-haul rented me and others this truck KNOWING about the mirror. I called the manager to tell him how unsafe this was, but he has not returned my call l. I would like a response back from U-haul.

Laurie C. 
Clasificación:
4.0

Instructions on what to do when returning vehicle beforehand would be helpful. I pulled up to the return vehicle area and the workers just stared at me at first and I wasn't sure if I should've done something prior to arriving back at the UHaul site.

Anna K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN M.  |  First Impressions 
Clasificación:
1.0

IMPOSSIBLE TO GET AHOLD OF ANYONE WITHOUT A 2-3 HOUR WAIT!!! I got charged for 2 months for 2 units even tho I canceled one that was too small in person! Then I had to fight to get my money back and I'm still not sure I did for the second month. Worst experience of my life. FIX the customer service! It is horrible waiting so long to speak to someone then get transferred and still the problem isn't resolved. Are these people working from home?? You need to hire enough people to manage a National Brand.

Misty T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhair R. 
Clasificación:
1.0

My belongings were damaged at your facility. I have showed pictures and a video to your staff and still have not heard from the manager about rectifying this issue. I have tried to rectify this issue at the facility, one worker managed to refund me for the last two months of my lease, but i requested a full refund and still have not heard from anyone. This is unacceptable.

Korde I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

IRA K.  |  First Impressions 
Clasificación:
5.0

I must say, my experience at this felicity was above and beyond what I expected. From the cargo van rental to the storage unit retail everything went as planned. And to boot…the staff was pleasant, helpful and knowledgeable, especially the mother and daughter team!!! THANK YOU!!!

Johnny M.  |  First Impressions 
Clasificación:
5.0

Staff very nice

SOPHIA C.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and kind.

Jeffrey M.  |  Overall Experience 
Clasificación:
1.0

The tower was miserably hot, I almost passed out due to the lack of air. I will never go back

carlos r.  |  Overall Experience 
Clasificación:
1.0

Was going great until I was called one day saying my unit was secured with a disc lock and I was to come to the office to retrieve the keys and remove my lock. When the unit was rented I was told I could use the lock I showed and intended to use without issue. 3 months later I was told only disc locks could be used because they were harder to cut. My lock was a higher grade American Made lock (not communist China) that could not be cut and I had the only keys to it. Nowhere in my rental agreement or on the policy sticker in the unit said I could only use a disc lock and only stated my unit was to be locked at all times. I moved out and moved to Extra Space Storage where I was permitted to use the lock I wanted to at a higher rate. Due to this major inconvenience I will also not perform unit lockouts if my company is called to this facility.

DJ D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret J.  |  Overall Experience 
Clasificación:
5.0

The person behind the counter was PERFECT !

Edward J.  |  First Impressions 
Clasificación:
5.0

I had a very pleasant experience. I had a lot of questions and the person at the desk was very helpful and patient with me and was great! I forget her name but she was wearing an "A" necklace.

Lauren M.  |  First Impressions 
Clasificación:
5.0

Excellent, professional and pleasant experience all around..THANK YOU!!! A+++

will d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Madelyn M.  |  First Impressions 
Clasificación:
1.0

Never get through on phone in timely manner. Often rude or impstient. You should separate customer service between rentals of vehicles and storage space. Without late notice , I had closed bank account and switched to another, and you haul switched locks on me, and did not give correct info to my movers, I am 83 years old , had to pay them for trip, and hire someone else to go again, to find my padlock had been changed without notice to me! You called former phone #; I had corrected info many timed! Phone service sucks . You have me keys to your lock; but what happened to the lock I had purchased? But I guess you thought I would be mollified by your lock, well it is better quality , it is some satisfaction, and thanks for cancelling late fee.

DEBORAH L.  |  First Impressions 
Clasificación:
4.0

Thanks for hosting us the last 2 years. Started with 5 units and finally we were out. Only suggestion - some fans during the summer. I know it would be impossible to air condition the building, but I think some fans would help. Other than that, great experience.

Steven B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE P.  |  First Impressions 
Clasificación:
2.0

Office staff is always rude and do not offer a good customer experience

Santiago M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUL D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA E.  |  Overall Experience 
Clasificación:
5.0

Had this storage for 3yrs no problems what so ever. I will always reccomend. U haul to anyone THKU. THKU. BEV PINA

BEVERLY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marielle o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

chris p.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lindsey B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beate B.  |  Overall Experience 
Clasificación:
1.0

The front desk us very rude and gave me the wrong unit.

Jingtong P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tatianna S.  |  Overall Experience 
Clasificación:
4.0

Feel lucky to have a spot there!

Elizabeth G.  |  First Impressions 
Clasificación:
3.0

I had an online reservation, The customer service representative was too slow, I waited more than 40 minutes in the queue, the customer service representative just gave me a printed paper with our unit number, she didn't give me any instruction to how to use the self-storage unit, or where to find our unit, or where is the customers entry door, I asked her about some instruction she was mad and just said go left and you'll find it! After 20 minutes looking for my unit I found my self in a service elevator and couldn't find where are the carts! Finally I asked U-Haul staff outside and they were really nice and answer all my questions with a smile, and in less than 2 minutes I reached to my unit.

Fayez A.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kasheka C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ITZU C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINNA JEAN M.  |  Overall Experience 
Clasificación:
4.0

It was overall an above average experience. The one area that we had a bit of difficulty in was the fact that when we got there, they initially didn't have us listed as having a room reservation and the woman had to go look it up - once she found it , it turned out that when we went to the room there was a lot of stuff in it, even though it was the number that we had been assigned by the national number. We were told that for some reason the system that the national Reservations uses does not always sync with what they have at the local facility. Thankfully, this wasn't a major problem in this case; however it did cost me an extra $73 with my moving company having to wait until all of this got cleared up. So, in that respect, I would greatly appreciate a $50 credit refunded off my first months storage bill. Thanks for your consideration! Have a great day.

Joe k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
3.0

Staff is not customer oriented and have a nasty attitude with customers. Good business but bad customer service.

Luis V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAINA S.  |  Overall Experience 
Clasificación:
4.0

So far so good. The lock was not in the unit as advertised, so I needed to go up to the office and ask about it. The clerk showed me where to get it. Other than that, the move-in was convenient.

Darryl B.  |  Online Move In 
Clasificación:
5.0

Highly recommended!! The entire staff (Johnny especially) is great - knowledgeable and friendly. They make the process go smoothly. The parking area is large and convenient

ELIZABETH S.  |  Overall Experience 
Clasificación:
5.0

Will be back if need be!

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey L.  |  Overall Experience 
Clasificación:
3.0

I have tried several storage facilities over the years, and this is the nicest in terms of how the building is designed, lit and maintained. The management was somewhat flexible with the payment of the storage unit rent: I was slightly late a few times, and they were understanding about it, I might have had to pay late fees only once. On the downside, something that shocked me about that place is how grossly inadequate the staff is. Over the past few years, beside renting a storage unit there, I have rented a van several times, and also went there to buy packing supplies a few times: almost every time, the staff member who "took care of me" was inadequate: either looking super absent and half asleep, or rude, or even borderline aggressive. Bad attitude, rarely any "hello" or "goodbye", let alone thank you or a smile, you name it. Only once was a lady at the front desk smiling and friendly. All the other times they got me thinking: "Do these people realize that they are part of a business and are taking care of customers, therefore they have to be not just nice, but EXTRA nice? Are they trying to scare people away? Does the management have a strict policy of recruiting only people who just graduated from ... jail?" Today, as I put an end to this 2 year and a half storage unit rental, the guy at the front desk looked like he was dealing with an intensely painful matter, or that he had just had Botox injected all over his face. At the end of the exchange, he recited a memorized "thank-you" formula that went like "U-haul thanks you for choosing them" or something like that. I say "recited" and "memorized" because he said it twice, and either time with the exact same wording and artificial, monotonous sounding voice, like a bad actor who delivers a line he managed to memorize but feels totally foreign to. At the very end, I distinctly said to him "thank you so much, have a great day". And for answer, I got… nothing. Nothing at all. Clearly there is zero training focusing on how to treat customers nicely in that place. On the contrary, there seems to be a marked trend to recruit only people who suffer from some kind of deficiency when it comes to basic interhuman communication. Weird. Not appealing. Not helping.

Tony S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip A.  |  First Impressions 
Clasificación:
4.0

Nice, clean, dry facilities. Occasionally faced delays caused by entry security system to storage space with key card or pass code not working to allow entry into the secured locker area.

PETER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P.  |  Overall Experience 
Clasificación:
5.0

The women who served me was very helpful and very nice. She is a real asset

James D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Victor K.  |  Overall Experience 
Clasificación:
5.0

The storage facility was impeccable maintained and everyone who I dealt with was friendly and professional. I was very impressed with the facility.

susan g.  |  Overall Experience 
Clasificación:
5.0

Overall the experience was positive. On a few occasions I had a hard time gettin through the entrance. Went to the CB office, and an employee would be paged to resolve the issue.

Marjorie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahul R.  |  Online Move In 
Clasificación:
5.0

Staff was helpful and set me up with a space quickly.

matt m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia g.  |  Overall Experience 
Clasificación:
5.0

Staff was extra helpful

Patrick B.  |  First Impressions 
Clasificación:
5.0

This was my first time renting storage and it was a great overall experience. We only needed it for a little over a year and we had easy access and things were secure. Staff was very helpful and check out was very easy.

Cheryl B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SAM F.  |  Overall Experience 
Clasificación:
5.0

Tom was so helpful! Thank you

Laura B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio G.  |  Overall Experience 
Clasificación:
4.0

Great experience. I had my stuff here for a year and was able to access it a few times. None of my stuff was damaged over the course of the year. Some of the employees tend to get frustrated easily which can come off mean but otherwise, great experience.

Sita C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
5.0

Much better than expected. Great facility.

Paul D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian-Logan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H.  |  Overall Experience 
Clasificación:
5.0

Thanks to the wonderful staff for their courtesy and kindness. They're the best and we appreciate how we were cared for.

BRUCE H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MERCEDES B.  |  First Impressions 
Clasificación:
5.0

Very satisfied

Sapna U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W.  |  First Impressions 
Clasificación:
4.0

It wasn't clear when I arrived where to go and once there, that I had to "check-in" before I could go up the elevator. Once I figured that out, everything went smoothly.

William A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
4.0

All good except office is too hard to reach by phone

Diane C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna C.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and they were very helpful

Ursule N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle n.  |  Overall Experience 
Clasificación:
1.0

I had to run back and further from the storage and front desk even when it was about to close in order to get settled in. At first they could not find my unit until they did. Gave me everything I needed to move in could not pass the elevator. Run back got a temporary code finally got in after trying before for like 30 mins. Found that my unit had a giant pillar in the middle taking up so much space, had all my stuff ready to go on the floor , left it unattended, ran down asked to change my unit, got a new one.!YAY! Ran up from the front desk area to the unit area couldn't get in again tried 10mins thinking if I'm stupid and not reading it right. Ran down, told them I can't get in with this code, the front desk person said oh I forgot to mention to use the temporary code for the second one, I run up to the unit entrance can't get in. It's all locked and I put in the number correctly, nothing. Can't get in! Haha It's closing time, I got to this place hours ago, it's been probably 3hrs not being able to get in. I run down it's closing and someone else helped me got up with me and tried it herself and said I have to put in the code into one door and the other at the same time and it worked! Which was helpful. But the functionality of getting things going there is horrible. I finally get to my unit and it's up the stairs, I just laugh! At least there's not a pillar in the middle but the walls are broken and no roofing wire to protect your stuff. Honestly if someone wanted to they could go up on a small stole and climb over and take your stuff so yeah. And to drop off a uhaul during closing hours was terrible too, I could not get into the website at all. It does not work, told us there's a website that we can do that , spent an hour trying different phones to drop the car could not access it! Had to drive the uhaul van back to our house wait next morning to drop it off while having crutch time with other personal things. Btw the walls of my unit was torn off from both sides so uhh kinda scared leaving it there, I will definitely try to move it somewhere else that is safer! And aside from this location uhaul as a whole reserving a van or truck etc. is frustrating because I reserved it ahead of time so I can travel to my real home town and I was told that they may not have this van at the location I asked. I wanted to reserve ahead of time so just in case it doesn't work I can cancel purchase from somewhere else but they told us we will let you know a day before pick up. I'm shocked and call them frequent times to know of any updates and told me it could be up to a 100miles and I'm getting worried because if it's very far I won't have enough time to move things into the truck and leave from NJ to MA. They said I would be updated or a call barely got any just a bunch of scare notice. Lucky the uhaul van was 25mins away and then asked where the drop off would be they said they would let me know the day of pick up. It was definitely a ride first experience

Daisy H.  |  Online Move In 
Clasificación:
2.0

Lights didn't go on near my unit and there was a large hole in the unit wall. Front desk was largely unavailable because they were understaffed. Couldn't find my unit at first because of walls blocking certain hallways and was not told about this, or helped with during the time I was searching. Felt like a very apathetic response.

Courtney R.  |  Overall Experience 
Clasificación:
1.0

Staff and management was extraordinarily unhelpful and rude. I will not be doing business here again, and I will suggest that my friends and neighbors go elsewhere as well. The location is convenient but it's just not worth dealing with this staff.

Scott M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen E.  |  Overall Experience 
Clasificación:
2.0

The key card wasn’t working well, the gave me a storage unit with a lock on it so I had to go back and get a new one and the new one was dark, dirty and had a huge pole in it which i didnt ask for.

Kelsey T.  |  First Impressions 
Clasificación:
4.0

Overall a good experience and convenient location near Tufts

Eduardo G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karin W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANI Y.  |  Overall Experience 
Clasificación:
5.0

I haven't yet seen the exact storage unit E1181, however expect it to be like the rest of the facility. The woman that helped me was fantastic, very patient, I think her name was Katrina Very attentive even as It became very busy I did not feel rushed and the customers that were waiting to be help were fine because she continuously acknowledged them with updates of the process. I'm sure you folks at u-haul must know that Katrina is a valuable asset to the company. Well thanks this is my first time ever needing to rent a storage unit. Jack MacEachern New Customer

Jack m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose V.  |  Overall Experience 
Clasificación:
5.0

Shikera Brown was exceptionally helpful and professional.

KEVIN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kataleeya P.  |  Overall Experience 
Clasificación:
1.0

This was one of the worst experiences I have ever had with any business. I was told that the reason for poor service was due to being short staffed. Meanwhile the employees were arguing because one took an hour and a half lunch. When he returned another woman came out and started drawing on his hand making a "pen tattoo." Another was sleeping on the furniture pads. After explaining that I need enough room to get 3 couches in, I was given a space that was in a small corridor where I could not fit my furniture. I went back to the front desk where I was given another space in the same area. If you have half decent furniture that you do not want gnawed by rats, find another place. Not only are there rat traps everywhere but there are transients hanging around inside the building. They couldn't figure out how to key the access card so they gave me the entry code. I would guarantee that code works today and 6 months from today so not only is it filthy but not secure. Finally, some guy came back from lunch to "help" and gave me a space that was half the size of the other ones. I thought I was being punked. I was at UHaul for over two hours and while still waiting, finally called Extra Space Storage on the other side of Medford. I called them at 4:45PM and was finished moving in by 5:30. Go to Extra Space Storage or put your stuff in your Mom's basement but just do not use UHaul. I had to put extra miles on the UHaul truck and extra gas after being toyed with all afternoon. On top of all of this I still got charged!!! I called the customer service line and spoke with a very nice and capable woman named Katrina. I was on the phone for 45 minutes and was finally told that the money will be back in my account in 3-5 business days. Do not go to this business. Let me write this again. DO NOT GO TO THIS BUSINESS! After all of this lunacy I realized that these people did me a favor because now I never have to deal with them again.

RONALD W.  |  First Impressions 
Clasificación:
5.0

Thank you to the staff, who made it quick and easy for me to check out, despite the line of customers and the busy time of year (move-in).

Lucy B.  |  Overall Experience