Comentarios del cliente para U-Haul Moving & Storage of Route 16 Medford / Somerville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Route 16 Medford / Somerville

Grado total:

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JOHN H. en

Grado:

storage unit served our purposes and we were very satisfied.

RAFAEL M. en

Grado:

Good service

Mark T. en

Grado:

Extremely friendly. Helpful.

kenneth k. en

Grado:

Even at closing time, your employee helped me with a big smile and great service!

nicholas b. en

Grado:

I was told when I initially called that all the necessary items were in stock and would be held for me. That turned out not to be the case. I then drove around to another Uhaul location to pick up the missing part that they supposedly had in stock . That turned out not to be the case. The second location did NOT have the part. The original location then called to let me know that they had found the part at yet another location. I then drove back and waited while the hitch was installed. The installer did an excellent job, but the original scheduler dropped the ball. So instead of getting the job done when I first arrived, I spent an unnecessary extra hour driving around town trying to find a part that was not in stock at the alternate location.

MARY W. en

Grado:

I had to wait over 10 minutes for the customer ahead of me - and they were started before I got there, the check-in process takes too long.

Carolyn H. en

Grado:

excellent service. LOVE the recycle area for boxes and materials- we werea ble to bring back our boxes for others to use!

Jennifer D. en

Grado:

The mileage on the vehicle did not match the mileage on our paperwork and we were overcharged (by a mile). They were not able correct it when we turned in the vehicle and we would have to contact the manager, etc -- too much work for us, but shouldn't have happened). This is a very well run Uhaul location (we also have storage there). The staff there are really great! We love them!

John L. en

Grado:

Thank you, the woman taking my order to rent a storage locker and purchase a lock and cardboard boxes was very pleasant and helpful as was the young man escorting me to the locker.

Juan L. en

Grado:

Nothing everything was perfect

Christopher G. en

Grado:

The staff are unhappy with their work and with each other. They struggle continuously with the IT. The customer experience is pretty awful.

Kent G. en

Grado:

El cliente no dejó un comentario.

Christopher W. en

Grado:

El cliente no dejó un comentario.

Eduardo C. en

Grado:

El cliente no dejó un comentario.

Neehal A. en

Grado:

I think a lot of the U-Haul experience is built around repeat users, or users who know how it works. This was only my second time using a U-Haul, and I had a lot of questions that I had to figure out myself.

Thomas R. en

Grado:

Not very helpful at check-in; seemed very distracted and not interested in doing a good job.

James C. en

Grado:

El cliente no dejó un comentario.

Stephen C. en

Grado:

El cliente no dejó un comentario.

Ylva D. en

Grado:

El cliente no dejó un comentario.

Thomas Q. en

Grado:

El cliente no dejó un comentario.

steve d. en

Grado:

This location did a good job handling last minute trailer reservation over an extremely busy Labor Day weekend. Even worked through wiring issues until resolved.

Vivian C. en

Grado:

The mileage I noted when returning the vehicle is NOT what was on the final bill. Uhaul added 4 miles to the mileage. I would recommend they have customers sign off on the vehicle when returning so there is no discrepancies.

Lindsay B. en

Grado:

El cliente no dejó un comentario.

Siddharth K. en

Grado:

I had rented a Uhaul pick up truck on 1st September 2019 from 600 Mystic Valley Pkwy, Somerville, MA- 02144, under the Contract number: 25241209. When we picked up the truck from the above-mentioned location at 9:11 a.m., we were in a hurry to take out the vehicle to our destination, as you must be aware of the chaos in Boston city on a move-in day (1st September). In the process, we missed out on taking pictures of truck (in the state it was handed over to us) for future reference. However, we are very sure that no damage occurred to the vehicle while in our possession for the brief time period because we had parked in the designated parking spots allotted to us by Boston police and our moving-in went very smoothly. Now, when we were returning the truck at 5:40 p.m. to the above-mentioned location, the authorized personnel identified a few scratches on the left-hand side of the truck. While investigating the damage, the team pulled up an image of the truck when it was handed over to us which was a front view of the truck and had no evidence of NOT BEING DAMAGED in the picture. The team held us in discussions for a while and told we were all set and good to go when asked if any damage costs would be added to our receipt. However, an amount of $150 has been added to our final receipt for “Missing or Damage charges”. We would be highly grateful if you could look into the matter and withdraw the damage charges added to the receipt. Looking forward to your response. Thank you.

Christopher C. en

Grado:

Not enough staff.

Stephen N. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

best experience ever

Nathan P. en

Grado:

The experience of using the U-Haul application was very poor. There was some kind of error in the app, which led to the app assigning me a truck that had already been given to another customer by the store. I then had to wait in line to resolve the situation, and another customer had to take a different type of vehicle because there was only cargo van left at the facility. I was delayed almost 45 minutes by all of the mixups. There needs to be better coordination between the app and the local store experience.

Nathan K. en

Grado:

I was charged for a dolly although I get one

YANIV M. en

Grado:

Got a wrong pre purchased item - twin mattress cover instead of queen size - that I couldn't use for moving.

Susana C. en

Grado:

The staff were super helpful and efficient, and the van that I rented was well maintained and easy to drive. Would rent from here again!

Rick L. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

Never received furniture pads. A refund for them would be great... otherwise a perfect experience

Charles B. en

Grado:

Staff was helpful. Facility was convenient.

michael P. en

Grado:

El cliente no dejó un comentario.

PHILIP W. en

Grado:

El cliente no dejó un comentario.

Charvi G. en

Grado:

-

Barbara G. en

Grado:

Great location. Staff extremely helpful and patient. On-line app easy to use and monitor storage unit. Thanks!

John M. en

Grado:

Katrina the agent at the Mytic Parkway, somerville was extremely good! Patient, kind, helpful, great sense of humor; she worked so nicely with the staff at that large facility it was a pleasure tose

Allison D. en

Grado:

I would never use this storage facility ever again. The worst experience I've ever had and the customer service is atrocious.

Annie S. en

Grado:

The staff at U-Haul Medford/Somerville are very very helpful. We needed a big self-storage room for our things and the staff was willing to help in finding the right spot around the building.

Maqueda R. en

Grado:

None

jonas p. en

Grado:

Facility was great for my storage needs. Staff was always friendly.

Brenda K. en

Grado:

The staff here were amazing. They went above and beyond in helping us get settled. Greatly appreciated it.

Scott W. en

Grado:

Non-responsive management despite multiple requests to speak with them. I have NEVER heard from a manager from this facility. Unethical billing practices. Will never use U-Haul again over this.

Nirit G. en

Grado:

The facility was clean, well lit and safe and the staff was friendly, but staff don't know to consult on best unit size and booking don't ensure getting a unit!!! Unit shapes are narrow& inconvenient

sam s. en

Grado:

The woman in charge of the storage facility was exceptionally helpful and went above and beyond with customer service. She’s great!

DANIEL L. en

Grado:

Water from a leaky pipe in my storage unit destroyed some of my irreplaceable belongings. Also, mice got into my unit and ruined some of my furniture. And the unit was expensive at $164/month.

Mary C. en

Grado:

It took three separate phone calls to close my account. The individual reps were friendly, but in the end I had to waste a lot of my time just trying to avoid extra charges.

michael m. en

Grado:

Courteous, quick and professional service by the gentleman at the front desk and the young man who provided the tour of facility.

anthony t. en

Grado:

They sent me an email about rent increases. I responded asking if they was going up on everyone's rent or just selected. No response so I decided to take my business elsewhere.

Stephen C. en

Grado:

Paperwork processing took FOREVER. Clerk had to enter info multiple times to “move” me into the space. Took about an hour after all said and done. All this while my move crew was standing around.

Benjamin J. en

Grado:

DO NOT cancel the account over the phone. Phone agents may tell you the account is cancelled, it isn’t until you visit the store and they will charge late fees. Otherwise, facilities are good.

James T. en

Grado:

At that location and heavy traffic. Closing at 7:00pm is not convenient. I wanted propane refilled waited 8-10 min for service. he told me he could not do it because his PDA would not take picture

kimberley o. en

Grado:

Facility very well-maintained. Staff pleasant but not enough. Always a line with a substantial wait. Had problems with billing. Took a long time to resolve. Phone calls/emails not returned.

christopher m. en

Grado:

I didn’t like how U-Haul began increasing my rates once they had my credit card info. I thought that was kind of messed up, and that was ultimately what led me to end my contract.

Jose Manuel E. en

Grado:

They hang up my call several times and they didn’t solve my issue

JAMES R. en

Grado:

The waits at the desk areas tend to be to long, perhaps additional staff would be helpful

Mary B. en

Grado:

Tom Na RCAVAGE was extremely accommodating, courteous, and bent over backwards to give me the best customer service imaginable. I was very happy with my experience at U-Haul yesterday.

Krystyna N. en

Grado:

Great service, friendly and informative!!

Kathryn B. en

Grado:

Really enjoyed the assistance we got from Tim Donovan and Jamal (I don't recall Jamal's last name). This facility works pretty smoothly and I appreciated their efficiency and professionalism.

Rachel T. en

Grado:

Helpful staff.

Cindi D. en

Grado:

Everyone was extremely helpful and informative! Had a very pleasant experience.

Carolyn H. en

Grado:

The facility is well organized. We were assisted and oriented by Vonti-- she was thorough, efficient, clear and pleasant-- not easy on a busy day (6/1!!). thanks!

Kimberly E. en

Grado:

This was the single worst customer service experience I've ever had with a business. The employee (Shaevonte Neves-Campbell) was rude, uncaring and unprofessional. Added greatly to my moving stress.

Marcelo M. en

Grado:

Good

Charvi G. en

Grado:

Thanks for the well-organized explanation of the facility both on the phone and in the physical office!

Ellalorraine G. en

Grado:

Great! Very efficient and helpful

jonas p. en

Grado:

Great service! Very kind and helpful staff.

alexander n. en

Grado:

Space was exactly what I needed (at a reasonable price, too) and Timothy was great!

EDWARD S. en

Grado:

.The facility handled all the services very well. Employees always very helpful and considerate.

Lisa C. en

Grado:

I love Tom, the customer service rep. He is so funny and pleasant. The only complaint is my monthly price went way up after I signed a contract and moved in. That seemed very odd and unfair.

beverly g. en

Grado:

Clean, welcoming, efficient. Professional

Ronnie A. en

Grado:

Staff was very helpful and accommodating to our needs. I would recommend this Uhaul facility to anyone.

Joseph P. en

Grado:

the guy who checked me in did a great job. Got just what i needed and he explained it all and showed me my unit

THOMAS S. en

Grado:

Clean, well maintained, secure, heated and a great location. Best storage in Boston! I used them for four years. I just moved out. Every year they improved their service.

Chance L. en

Grado:

K

Marcelo M. en

Grado:

Is good

JAMES R. en

Grado:

A young lady named Vonte assisted me. She could not have been better. She is a credit yo the company, very personable. Very professional and intelligent Please see to it that She is acknowledged

willam h. en

Grado:

No reason to go elsewhere!

Sarah A. en

Grado:

Good customer service.

CAITLIN C. en

Grado:

Katrina was helpful, informative, warm, and funny. I told her during our visit that we always have excellent experiences with all the staff at her location.

DEB W. en

Grado:

I was completely satisfied with the service and how nice Raymond Davis was. He positioned the U-Box so the movers could easily access it and unload my things into their truck. All went very well.

Mary Z. en

Grado:

Safe, secure and clean. Staff was very helpful.

Joaquim D. en

Grado:

Hi good morning. The staff were very helpful and nice. The location was convenient. Thank you all for being so kind.

Debye K. en

Grado:

Vonti and Tim were very helpful and super friendly.

michael q. en

Grado:

Things were made very easy for us. Thanks.

ELIZABETH J. en

Grado:

The staff here are great, but they can be a bit slow sometimes so expect to spend no less than a full hour there. Indoor waiting area is nice too.

David R. en

Grado:

Katrina was super helpful with choosing the best storage locker for some odd shaped equipment.

MICHELLE M. en

Grado:

Great help!

Cheryl D. en

Grado:

It was a pleasure dealing with Tom and the staff at the facility. I would highly recommend storing anything there. Clean, neat and not a thing was out of place each time I went to move something out.

James W. en

Grado:

Tom N was kind, patient and helpful each time I had to visit the Check-In counter to ask a question. Hire more like him.

ERIC V. en

Grado:

I was very pleased to have a very accomodating place to store my belongings. Everything was always safe and secure, never had any problem. Terrific staff over the years. Thank you!

Edwin T. en

Grado:

Really friendly and accommodating staff.

Gregory L. en

Grado:

Least competent staff I've ever seen. Will never rent from this location again

Rosemary R. en

Grado:

18 months of storage our belongings with no problems. Good service.

JACKIE B. en

Grado:

I have had a unit here for more years than I would like to admit. Everyone has always been kind and professional.

ANTON G. en

Grado:

Thank you for great services. I appreciated your friendly help and that the facility was always clean! Anton

gessika I. en

Grado:

Customer service has been very poor 7/10 times. Whenever you speak to a representative on the phone/in person, it feels as if you are bothering them. Reps should be trained in improving custom service

BETSY R. en

Grado:

No issues no problems. Loved the fact that it had double security measures.

ROBIN G. en

Grado:

You are all amazing! I base this on the 7 years of consistent 5 star service! Anytime someone needs a storage place I always recommend you.

Scott M. en

Grado:

Clean, well maintained facility. Access hours could be a little longer.

COURTNEY H. en

Grado:

Easy, convenient location. Standard for storage.

ANDREW P. en

Grado:

Satisfied.

michael q. en

Grado:

Good customer service.

BRIGID W. en

Grado:

Many thanks for years of excellent storage experience. Best wishes to Ray!

STEVE K. en

Grado:

The place is well-maintained. I frequently see cleaning staff in common areas sweeping or wiping down a surface. I have seen maintenance staff touching up paint here and there.

Catherine I. en

Grado:

Very helpful staff/owner

anne d. en

Grado:

Uhaul central phone services were dreadful! I was grateful they were recorded bc they lied so much and were rude. But Raymond Davis at the storage place was superb!!

Anne D. en

Grado:

Ray was unbelievably knowledgeable and helpful

Elizabeth M. en

Grado:

The storage facility meets my needs. Check-in is quite slow, but that is due to the computers. The staff is great.

Janice V. en

Grado:

The young woman who worked with us was outstanding. She walked us up to the storage room to show us how to enter and exit the facility. The facility was clean and well organized.

JOHN S. en

Grado:

Well satisfied after three years. Only issue is the difficulty of putting on and removing the locks on the doors.

Kestrel D. en

Grado:

Very unfriendly staff

RACHAEL F. en

Grado:

Amazingly clean and safe facility. We used this facility for 3 years and were consistently happy. Only blip is the rare instances when we had to interact, the staff were not good guides in the process

nivea r. en

Grado:

Great

scott g. en

Grado:

The 4th floor smelled a little weird. The unit had great access and was perfect for my needs

DENISE A. en

Grado:

I rented a unit here for 5 years and had no issues.

BRADLEY R. en

Grado:

I had multiple disappointing interactions with staff members over the years. They never seemed interested in helping me and were argumentative, or indifferent to offer support. Very low cust. sat. :(

Karen L. en

Grado:

Thank you!

marielle o. en

Grado:

The customer service was excellent. All of the employees I spoke with went above and beyond to meet my needs. They were patient and thorough, even personally showing me to the elevators.

William R. en

Grado:

great

Sofia M. en

Grado:

Information on your website, calling a location, and visiting a location do not match up. I was lied to on the phone and in store said they could do nothing about it. Get your information right!

Corinne V. en

Grado:

Would be helpful to have larger units available.

Michael H. en

Grado:

Knowledgeable, courteous, and very helpful service all through the transaction. Many thanks.

ADAM T. en

Grado:

I had 3-4 encounters with Tom in the office over the past several years. EVERY ONE was unpleasant. Tom is a foul individual with a nasty disposition who is always scowling and is poor at cust svc.

Kathy B. en

Grado:

Staff was terrific! Easy check in with paperwork! Wish there could be pro-rated fee for quick turn-around of storage unit. Only needed it for 3 days.

Michael P. en

Grado:

my only complaint is that my billing date is the 20th of the month/Closed out box on Aug 23rd.I am pd thru to Sept 20th.I would have liked to get a refund on the unused days.Mng said no. No pro-rate?

Wendy S. en

Grado:

We rent from this facility multiple times. It's convenient, well maintained and accessible at all hours which is a plus

MARK D. en

Grado:

I bumped my head 8 times going in and out

MATHEW C. en

Grado:

Very personable employees...checked out quickly

MICHAEL M. en

Grado:

very helpful staff

Nuria Rosa G. en

Grado:

Excellent service, great facilities

Wany M. en

Grado:

I'm very appreciative to your services. Every time I paid a visit to your location felt hospitality, professionalism and a friendly welcome. Particularly, Mr. Christopher who an excellent one.

Tom S. en

Grado:

I had 2 boxes delivered from west coast and they were helpful getting them to my apartment on time. Because of July 4 holiday my boxes stayed in storage for 4 extra days but they did not charge me.

David P. en

Grado:

The storage facility was great. There was some confusion about my checkout date, and the store manager was able to fix the problem in a quick and professional manner. I throughly appreciated it.

LINNA D. en

Grado:

The owner was very helpful. The space was efficient and easy to understand/access. Thanks for making a somewhat stressful event less stressful.

SUSAN S. en

Grado:

It's unfortunate that you do not have a locksmith on site. Other than that...all is good. Suzi

Daniel S. en

Grado:

Everything was fine

andy p. en

Grado:

Good location, fair rates, good facility. Access hours somewhat limiting but all considered an above average storage experience.

NICOLE S. en

Grado:

Clean, bright and well managed. If I ever have a need for storage again, I will definitely be back.

Denise M. en

Grado:

No comment

Paul Z. en

Grado:

We are very pleased with the UHaul storage facility. The staff are extremely helpful. We would certainly recommend UHaul to others.