I've never had a more positive exerience both picking up and dropping off! Very professional, knowleadgable, fast, and friendly location. Thank you so much!!
RONALD SCustomer Reviews for U-Haul Moving & Storage of Roseville
Testimonials From Recent Customers
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parking is a little tough, hard to find a spot to park by the office
THOMAS DJessica went above and beyond to ensure my storage experience was well managed. Thank you for your service and support! Highly recommended to anyone looking for a space to rent or truck to use while moving
Tommy C | Overall ExperienceEverything was perfect. I'm thankful that you were there Mike
MICHAEL PI would just like to give six stars to this location if I could. Layla helped me through my experience when I first needed a trailer, and then I needed to swap to a cargo van, because my truck got a flat. Everyone at this location was so generous and kind. My father recently died and I needed a vehicle to empty his apartment, so it meant so much to me to see such decency in a business. I swear Layla is hiding angel wings. She was the best. Please come here!
DYLAN GExtraordinario servicio al cliente
ANGELA A | Online Move InEverything was easy the attendant was professional and friendly. Truck was clean and ready to go.
Eddie WI rarely rent an enclosed trailer, but this one had no type of handle to release the tension on the latch or to hold the door down to latch the door. Very irritating.
JOHN KWhen I returned the rental the woman who was processing the truck return was very rude. Was upset that I showed up 15 minutes before they closed. I will not rent from this business again.
RYAN CTop notch operation
SEAN WFast and easy pickup and drop off.
JOHN DEverything was perfect.
DORIS QEasy, Peasy!
Glenda C | Online Move InI have used rental and storage facilities ( 10 + ) all over Northern Ca. Jessica runs a tight ship here at UHAUL on Wills in Roseville. Friendly, efficient and gets it done correctly the first time. The check in and out process outside in the yard is well run and coordinated well with the desks inside. Thumbs UP ! Jon W
JONATHAN WMove in was easy- I rent often so most of my info is already in the system. Fast and efficiently in and out. Jessica the owner was very helpful and professionally pleasant. Definitely my go to facility when in Roseville. Equipment is clean and well maintained. Jon W.
JONATHAN W | First ImpressionsExcelente
HIEU NI was left on hold till I finally arrived and mentioned you still have me on hold. He thought it was funny. I did not. No one told me about after hour drop off. I spent 4 hours driving to return it that could have been avoided. TERRIBLE customer service
MARTIN PCustomer service person that helped me had absolutely no customer service skills. No smile, no greeting, no people skills whatsoever. But everything did go smooth with our check-in.
NANNETTE LExcellent customer service thank you
JAMES MThe lady that took our box truck was beautiful and so nice. She was friendly
TIANNA KEfficient clean and prompt service staff - great location. Definitely will always use for my moving needs. Jon W
JONATHAN WGreat Staff
Gold S | Online Move InBeginning to end was smooth and staff are great. Thankful. Roseville Willis st location
JEROME GThe electronic registration/license verification needs to be updated prior to arrival to location. I would like the link to update my license and photograph prior to arrival to speed up the process. Otherwise, the service and equipment and location was excellent. Thank you for allowing me to use your service for the last 30 years
ERIK WRude and dismissive staff
MONICA PWe thought the scheduling process and the status update notification processes were pretty good. We would use again, The cost estimates (before delivery and after pickup) and all of the points in between did not adaquately tell us all of the costs for budgeting. E .g. additional costs for delivery from initial storage location to new storage location and then to the final destination was not spelled our even though all of those parameters were known up front.
Ronald HDid not have the equipment requested and there was nobody inside when I tried to get checked in
MICHAEL HGracias
ERIC SKaycie was super nice and friendly. She gave great customer service. I was in and out quick and her directions on what to do were clear and simple.
ERIN EFrom the time I picked up my truck to the time I brought it back the owner was super helpful and courteous. There were 4 people in line behind me but he took the time to go get my rental and explain how everything was going to work if I brought it back after hours. I got there before they closed and the checkout took 5 minutes. Super nice, and the prices were very fair! I highly recommend this location!
Gala WThe employees were working hard and taking care of customers. Very easy drop off and pay. Thank you. Please take care of your employees. They work hard.
JOHN D👍
WILFRED RFast pick up and return
KHALED SAfter a rocky start with the reservation and supplies the whole process was really easy.
Lorie SThe staff were helpful and knowledgeable!
LISA CNothing. Picking up/ dropping off is quick and easy. Prices are reasonable.
SEAN WStaff was very flexible with the hard rain that came in the morning I needed to pick up my trailer. I pushed my pick up from 10:00am to 1:00pm with no issues. This facility is immaculate and will rent from them again at this location. Return went as smooth too. Very happy!!!
Roger MNa
DANE SThey told me at this location. I might be able to get some sort of a refund for the inconvenience of the lights not working on the back of the trailer. Very unsafe.
LARRY GGreat customer care
ALICE KGuide the customer to the location of the truck. Customer service rep told us it was somewhere in the third row. Took us a while to identify where it was located. There is a place for a key right next to the steering wheel that has something to do with the airbag. It is not the key to start. The vehicle would be good too have it properly labeled. We were sent to this location after the location the Trojan storage location had not properly set up the mobile pick up at 8 AM. We were waiting around and it turned out that the truck was not available until 10 AM.
DANIEL MVery nice staff
ERIC HExtraordinario servicio al cliente
MICHAEL MLove the staff and location. Beautiful facility with a drive up garage so I was out of the rain. Very happy!! Thank you all so much.
Katty B | Online Move InOverall this was a fantastic experience. I greatly appreciated the flexibility and relaxed nature of working with Uhaul through this move.
adam pLayla and Sean were very quick and professional. Wills Road is always my go to U-Haul location.
ANTHONY AFastest return ever, great job team!
CHAD AVery helpful and efficient
WILLIAM PThank you Jessica for your help. You are a great manager
Omaima N | Overall ExperienceTop notch staff and very customer service oriented
Sean WWe reserved a hand dolly and we were not notified ahead of time that there weren't any and this tool was very necessary for what we needed to move
Jacquelynn WQuick check out and check in.
ROYCE LThe staff is very courteous and very helpful. Great experience with the facilities and especially with the staff. Thank you !!
Hector R | Overall ExperienceThey very friendly and helpful
JAMES GCustomer service was great. Assistant manager was awesome.
TIMOTHY KThis location is outstanding! The trucks are clean, and the customer service is exceptional. Layla, one of the employees here, consistently goes above and beyond. She greets you warmly upon arrival, provides excellent assistance with reservations, and ensures a smooth, hassle-free experience every time.
JAMONTE CAll representatives are amazing.
MIIRA SDon't change a thing. The employees are courteous and hard working.
Sean WMake sure trailers are swept out before renting them.
cory bThe only thing I was disappointed in was the communication with the movers. I had to reach out and set up the move time to be delivered to my place, and the morning of I called to make sure we were on for 9am still, he said yes then 1030 came around and still no boxes, so I reached out again and he said he was having truck difficulty so about another hour.. the movers themself were really nice and efficient once they for here. But overall U haul did amazing with mh pods!
Angela ZStaff were great!
Malila G | Overall ExperienceJessica was very professional and knowledgeable about the facilities. Highly recommend to anyone looking for a convenient location to store their belongings.
Tommy C | First ImpressionsGreat staff and location.
Beverly G | Online Move InThe staff who helped us was she was not friendly at all. She had an attitude and treated me as an idiot that made my husband nervous. She warned us that "there is no storage for us and go and find storage somewhere else". My husband asked her for a manger she claimed that the manger gone for the day, While she was claiming that the manager showed up and solved the issue, I really appreciate the manager help and he treated me so respectfully.
Omaima N | First ImpressionsThe cleanest most organized UHAUL STORAGE in Sacramento The staff was very accommodating Thanks Jessica
DAVID R | First ImpressionsJessica is a great asset to U Haul. She was always friendly and very helpful. Give her a raise.
Dean J | Overall ExperienceExcept I stepped on the side of the handicapped ramp and broke my foot
CARL K | First ImpressionsThe lady with the tattoos forgot her name was amazing and so sweet
ANTHONY F | First ImpressionsVery helpful good people, honest and real. I appreciate everything you did for me..
DAVID G | First ImpressionsJessica, very friendly and helpful all the other staff friendly as well
MICHAEL V | First ImpressionsGreat service !! Thanks.
Hector R | First ImpressionsGreat facility
JEFFREY W | First ImpressionsTrash cans , breaks on rolling carts would be helpful. The latch on my storage unit doesn't lineup properly making it very difficult to lock but staff came up and helped. Very clean very friendly and I going trough a very emotional time right now and it was good to know and feel my family belongings are safe
SHANE C | First ImpressionsI really appreciated the staff*s helpfulness and support during a stressful move.
LYNN J | Overall ExperienceEverything at the storage facility is professional grade. This is one of the best experiences I have storing my items. This is an excellent addition to the truck rental equipment.
Alan F | Online Move InVery nice, clean and secure. Staff very helpful
Michael k | Overall Experienceoffice staff very professional and knowledgeable. Very clean and organized Great staff
James M | First ImpressionsPeople are great! Facility is great! But the staff had several problems with the computer system that prolonged the time it took to rent the storage unit.
john f | First ImpressionsThis was a great and effortlessly convenient. Great service and I felt my things were in great hands. I will be using this location again.
LISA H | Overall ExperienceWith the tearaway plastic tie on the lock it was slightly unclear how to unlock the storage the first time. Sending over the instructions for that during check in would be helpful.
Atijav D | Overall ExperienceFriendly fast, ultra clean facility!
Lisa B | First ImpressionsOne suggestion we have is it would be nice if there were garbage cans around to throw out small papers and such.
Maya M | First ImpressionsThere was a little mix up because my phone number came up as a past customer with wrong personal info when i originally set up my account. I didnt notice until lafter i left the office that my reciepts had someone else' name. Luckily when i returned, Jessica the manager was able to adjust any of the discrepencies and all was good.. Best deal in town for temp controlled, secure, new, modern space that even has a restroom..
Tommy l | First ImpressionsWould prefer access hours to end at 11 pm or even 1030 pm. All staff has been nice and facility is kept clean
daniela C | First ImpressionsThe storage facility is modern, has amazing access for truck deliveries, and is very conveniently located. In addition, the assistant manager, I believe her name is Layla, was wonderful! Her customer service combined with her knowledge made my experience fabulous!!! It doesn't happen often these days. Thank you! We're so happy to be renting there!
Shayne R | First ImpressionsThis is a very clean and well-organized facility, very convenient to my current home and accomodatiing in every respect. Gracias.
John A | Online Move InThe ladies working at the facility were helpful and friendly!
Phattichar N | Overall ExperienceI mrs. Rodriguez was very helpful beyond her duties very friendly and helpful. I appreciate that very much. It's stressed enough trying to move. She feel the win with all the information. I was very happy thank her very much, Mr. Rodriguez.
MICHAEL C | First ImpressionsExcellent customer service! Jessica was very helpful and took care of everything. This was one less thing I needed to worry about during my move.
Cynthia P | First ImpressionsVery nice facility. Staff was helpful and friendly. Access to my space was easy and clean. I am impressed....
STEVEN U | First ImpressionsThe gal who helped me at the Roseville location (Willis St), I didn't get her name but she had black hair, glasses, and some cool tattoos on her arms and I think she may have been a manager. However, she was tremendous help she was quick, she was kind, and she went out of her way to show me where my storage was when there was a line out the door. She was very accommodating and willing to help me in case I didn't get the right size storage which was super nice. I'm very happy with my experience here so far.
ANGELA A | First ImpressionsStaff were all kind and very helpful. Took the time to explain everything well
Phattichar N | Online Move InI booked online and didn't really bother much with inducements of free lock with purchase of storage online or free first month move in deal…the unit was most important and for us- we got a Great unit. It fit our needs entirely. With Climate Control and keypad entry I feel very secure with our choice Also the Staff- We went to a few locations…were excellent, The woman Alyssa working the counter at the Storage unit on Wills Rd was above and beyond helpful and pleasant, a good charisma that really made me glad to be there.
Cynthia G | First ImpressionsJessica was great! Everything was very clean, and well thought out for a storage facility.
MARY P | First ImpressionsThe person helping me was awesome and deserves a raise
Thomas M | First ImpressionsCould use more help, the wait time can be rather long if you're not first in line.
JOSEPH P | First ImpressionsThe person who assisted me was amazing. She was friendly, knowledgeable, patient, caring, and understanding. She walked with me to show me how to access the storage unit, and access after-hours. Absolutely amazing experience.
Rhiannon T | First ImpressionsLayla helped me a did a terrific job!
John A | First ImpressionsSean was great!
SAMUEL C | Overall ExperienceI appreciate all the physical security enhancements of your facility.
Martin D | First ImpressionsTurning into the parking lot it gets confusing as to where to park for storage. All the u haul return are right in front of the main office building. Upon arrival one male staff member walks away. I talk to one of the female staff member as to where I need to go to get to the storage, she gets smart with me as to where I needed to go, doesn't even give a tour as I seen other people being shown where to go. She tells me if I exit one entrance and go to the left another entrance goes to the storage, I had no idea, as a first time experience here, it wasn't too great, but I had found my storage unit and was at ease, but in the customer service side I'm very upset and I guess I'll just figure it out on my own .
Christopher A | Online Move InEveryone was helpful and friendly
Jim C | Overall ExperienceI took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.
Kevin T | Overall ExperienceI did not see the facility as my u boxes were delivered to my house, but everything was great
Georgia V | Overall ExperienceI got exactly what was expected and paid for.
claire r | Overall Experiencefriendly and helpful staff.
Srinivas M | Overall ExperienceGracias
Harry P | Overall ExperienceI never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH
Stan H | Overall Experience