Customer Reviews for U-Haul Moving & Storage of Roseville

Clasificación:

4.0

For some reason our pickup site was changes without us realizing it. Was corrected when we arrived at the desired location. People were friendly and efficient. There should be a dedicate check in station to pick up if documents were completed online.

Clasificación:

5.0

service at wills road was good. but six of my 7 uboxes were left behind in washington. someone screwed up. they will be here two weeks late and is costing a lot of extra money. uhaul is not admitting to their mistake and are not compensating me. they are using the opporunity to charge me double for everything

Clasificación:

1.0

Staff were rude when we arrived to pick up the truck, and when we returned the truck ahead of schedule, staff were still on site. We attempted to return the keys, but they just looked at us through the glass and pointed to a drop box. Then they charged us a $20 after hours fee that was not described anywhere in my initial booking- we could have kept the truck til morning and returned it for no extra charge. We were just trying to be helpful by returning it early. I'm extremely disappointed and will never use this location again.

Clasificación:

2.0

The person who helped us was just plain rude! I get it, we all have hard days, but when you work with people. Just have to get over it. I never say anything, and I actually said something to this person. My wife was there or I would have just left....

Clasificación:

3.0

Allow people to do one way moves. It was very difficult to have to pay for extra days just because we had to return it back to the original location. Uhaul needs to figure this out, it is especially hard for military folks. So please make it easier at least for them.

Clasificación:

1.0

Learn the meaning of customer service!

Clasificación:

5.0

The young lady that helped me was very friendly

Clasificación:

4.0

App check in was terrible, slow, and wouldn't accept downloaded required images easily. Got frustrated and was way easier to walk inside and speak with the super friendly representative.

Clasificación:

5.0

While I may recommend this site I will always tell people the employee that helped me was not friendly at all from the time I entered the store to the time of hook up but the manager stepped in while attaching the trailer and the manager was very personable.

Clasificación:

4.0

This experience was good in general.

Clasificación:

5.0

Best U-haul facility in Sacramento

Clasificación:

5.0

very helpful

Clasificación:

1.0

This is not my first time using Uhual but it was first time with this location. We rented a cargo van. As we headed just a short distance (less than a mile) in the rental and we noticed the gas was showing empty so I pulled into a gas station and put in $40 gas. Before I left the gas station, I called the Uhaul location to tell them that the gas was not at quarter. I was more worried that perhaps there was something wrong with the vehicle. Anyways, the young man that answered told me I should of taken a picture of the gas tank reading before I put gas in. I told him that I was less than a mile down the road and I can get a receipt from the gas station. He said that is not going to work. He then said how do I know you are not just calling to get a discount? I was quite upset with this accusatory response. I was calling to share the issue. Anyways, it was a horrible experience and honestly, get time I will not be using this location.

Clasificación:

5.0

I love the location it's easy to see from the freeway and close to where I live and probably to where all kinds of other people live in Roseville. The truck was very clean and it ran very well. The building is older but I like that I like that old school look. I like it so much I actually wouldn't mind working there later when I retire. Thanks again for the great service as always hopefully I don't have to move in a while because I'm sure tired have a great night.

Clasificación:

5.0

Motorcycle trailer was not clean inside. Trailer had dirt and debris inside.

Clasificación:

5.0

Excellent customer service. The process was made very easy for us as first time renters. Thank you to the manager for all your help.

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Good service.

Clasificación:

5.0

The people at this location were not only knowledgeable and professional, but they were personable as well. They helped me attach the trailer to my truck, got me an adapter that I needed, and explained everything very well. Also, some lady left her purse, with credit cards and cash in it, and the workers were publicly trying to contact her and get her her property back. Whoever found it could've very easily kept the money and pretended like they didn't find anything amiss, but they were honest and this says a lot about the people that work at this location. I will definitely use them again.

Clasificación:

5.0

Everything went quite well. The only issue is the furniture dolly we had reserved was not available. But other than that everything was timely, efficient, and clean. Check-in was very easy.

Clasificación:

2.0

Existing Damage on both trucks & service rep would bot write it down. Trucks returned after 7:00 pm, online service would not work correctly, nor would anyone answer calls after 2 hrs of multiple calls night of drop off and next days. Instructions contradict voice messages. Totally frustrating.🤬🤬🤬

Clasificación:

3.0

I had to run back and forth to the pick up lot 3 times cause the word lock code was handwritten and his ‘d' looked like a ‘p'. The women that finally helped me figure it out was great to work with though. Simple fix, print the kick codes, don't put on a sticky note.

Clasificación:

5.0

Have the truck and trailer hooked up when I get there. I checked in early online and I called 30 minutes before I arrived, requested this be done and it still wasn't done. It didn't take long, but you are asking what could be better...

Clasificación:

5.0

Huge amount of BIG pot holes, you can take your suspension clean off, good grief what it takes to fill them in? Take a ride to this location and see what I mean by it.

Clasificación:

1.0

I made the reservation a week ahead of time, then you all canceled it because they did not have a one-way rental. Then we reserved a furniture cart and there was none to be had the day we picked up the truck. It was a horrible experience and I will never ever ever recommend you.

Clasificación:

5.0

Nothing this visit was just fine.

Clasificación:

5.0

They were able to help me rent the right sized van. It was quick and easy!

Clasificación:

5.0

Very friendly and accommodating. Renting a truck was so easy. Gracias

Clasificación:

5.0

Great customer service which is the most important criteria for me.

Clasificación:

5.0

A little busy when I walked in but the wait wasnt long. All employees seemed to hustle and everyone was friendly

Clasificación:

5.0

I was very happy with the service provided. The rental desk agent as well as the agent in the rental yard were helpful and professional.

Clasificación:

5.0

Everyone was efficient, knowledgable and friendly. Seamless experience.

Clasificación:

5.0

Uhaul made it very easy to get my truck. I have no complaints.

Clasificación:

5.0

Having rent there many times, I am always grateful for how professional and friendly the individuals are...

Clasificación:

5.0

A young guy in the garage, the guy that installs the hitches (unfortunately I've forgotten his name) fixed a fuse issue on my truck which enabled me to leave with the trailer. He went above and beyond for me, I will recommend the location and use regularly. All the staff there are great.

Clasificación:

5.0

The 26ft truck we rented was running badly but I brought to the attention of the Manager and she very helpful amazing!!!

Clasificación:

3.0

No AC after haven to wait for the second truck the first one broken the second one NO AC driving through the desert and New Mexico over 2500 miles we drive w no AC and no credit back I would not recommend this location and when we turned the truck in the man said wow this is an old truck I'm surprised they rented it out soooo thanks no thank you never again worst experience ever

Clasificación:

5.0

Great service and good staff

Clasificación:

5.0

This location was amazing!! I had soooo many issues with my hitch install from Columbia, SC and the men in Roseville were extremely helpful and will be repairing/reinstalling my hitch as it was installed incorrectly.

Clasificación:

2.0

Customer service is poor.

Clasificación:

5.0

Overall things went very smooth. Couldn't get the after hours drop off app to work when dropping off after hours and wasn't charged the $20 fee when I went in next morning to settle up.

Clasificación:

5.0

Awesome customer service. Can't stress that enough :)

Clasificación:

5.0

Interior was very dusty 26' ft truck drinks gas like an alcoholic on a 3 day binge. Found out the hard way the cup holder was broken When going downhill the engine revs around 4000 RPM...improve gearing would help Michelle Conti was very helpful (sales person) Truck met my needs...

Clasificación:

2.0

had a rental for three days, but I can't believe that I was charged for a full extra day because i was 24 minutes late. Never use them again! I hope that extra @20 bucks was worth losing a long time customer forever!!

Clasificación:

5.0

They were great. Very professional. They were the best and only good thing about this move.

Clasificación:

5.0

Although I gave a positive response to the "how would you rate this location" question, I was very disappointed that the trailer I reserved for this location was not available. Rather I was told I would have to travel to Auburn (20 +/- miles away) to get the trailer I have reserved. This trailer was reserved on the Company Website so I don't hold the location responsible for this foul-up.

Clasificación:

5.0

The kids working on Wills road are always efficient, professional and respectful. Hats off to staff and management. Highly recommend this location and company

Clasificación:

2.0

Truck was not in spot designated for pick up, still had to go in to store, which defeated the hands free pick up. Truck bed and inside was dirty. Then I rented it for 12 hrs, from 10am to 10pm which again was a remote drop off, but was charged a $20 fee for after hours which was not clearly expressed at time of rental. The extra fee was not added in original agreement or expressed when U picked up the truck.

Clasificación:

5.0

I have rented from this location (Wills Rd.) several times, and have always been comfortable and even impressed at how easy the whole process has been from reservation, pickup, all through checking back in. The staff are always knowledgeable, helpful with selection and courteous. Today especially, when we returned our rental, Braden checked us in. We were dead tired, exhausted from moving, and Braden really enlightened our mood with his exceptional customer service, and professional and positive attitude, which enlightened our otherwise stressful mood! Really nice guy!! Keep it up Braden! We wish you the best!

Clasificación:

2.0

Check in process was unacceptable. I registered online and it still took me 45 minutes to check out. Service people were doing there best Trailer had a broken tail light. Which I had to risk on the road. Rental process awful!

Clasificación:

5.0

maybe signage telling customers on outside of building where to go when picking up and returning equipment

Clasificación:

4.0

We couldn't get the information we needed to rent from online or even calling (the phone sent us to an outside call center for uhaul, not this location). I had to go in to get the information. Making it easier to rent for more than 24 hours online would be appreciated.

Clasificación:

5.0

I interacted with 4 different staff members. All were friendly and professional.

Clasificación:

3.0

The best part is when I returned the trailer. Brando Crawford was extremely nice and helpful. It is the people that really make a business. I checked out equally well, again Viola was very good. The online web services needs some work though. If everything works then it was a very smooth operation. However, there were way too many obstacles to make my experience smooth. Ultimately I was able to manage it. The yard needs paving or smoothing.

Clasificación:

5.0

Everyone was helpful and friendly

Clasificación:

5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Clasificación:

5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Clasificación:

4.0

I got exactly what was expected and paid for.

Clasificación:

4.0

friendly and helpful staff.

Clasificación:

4.0

Gracias