Comentarios de los clientes para U-Haul Moving & Storage of Roseville

Great customer service! Courteous and knowledgeable

Add a restroom for customer use please.

Customer service was quick, easy, professional, very helpful. Always enjoy going to this store.

No frills location. Personnel are very cordial and helpful. The dispatch office required us to return the truck to this location even though it was 49 miles and a 1 hour drive from our residence. Numerous U-Haul locations were considerably closer. U- Haul did however give us a $50 break because of that drive👍❤️

Mark clearly the area where returned vehicles are to left.

Very friendly, excellent location. Equipement is in good condition . Only critique - When getting the equipment, the line is usualy long and slow, but super good service.

First trailer they offered me had a very big gash in one of the tires. The trailer I ended up with had a broken leaf spring discovered upon return. This trailer was very dirty, and did not appear to be mechanically maintained properly.

The truck was not clean, the body was dirty, and while someone wiped down the interior, the glass was so dirty I had to clean it so I could see. The furniture pads weren't in it or the dolly. Fortunately they noticed the pads, but no dolly. It took an hour to pick it up due to your system not refunding 82 cents, took forever to sort that out. The truck was not parked as described on the app, the app didn't work, and I had to go into a very small, crowded space during a pandemic to sort this out. It was supposed to be contactless.

The pickup wait was long, but people were very friendly. The guys helping with pickup and drop-off of the trailer were great!

Uhaul's service worked great for me. Reserved a trailer and it was quick and easy to pick up and to return. Thank you Uhaul. 10/10 would recommend.

The problem was the reservation was screwed up. Not this location's fault. Was fault of 1 800 customer service

Great service and great equipment.

Very efficiently run business. Friendly staff. Two thumbs up.

Everything was great Thank you!

The line was very long had to wait at least 20 minutes to a half an hour in order to get the truck. Person was very slow behind the counter. Needed another person to help.

Stop the scheduling managers department from changing dates of pick up last minute notice having their representatives lie to the consumer and regards of reasons why equipment are not available when they are supposed to be also they should honor contract that is signed and paid for prior to pick up of equipment last minute price gouging and worst of all leaving customers hanging to the last minute very disappointed with the price gouging in California it is and should be against the law to do what Uhaul is doing to the consumer in the state of California if this input is actually looked at I would truly appreciate a call 916-221-1988 and I will explain to you exactly the 32 days of torture I endured dealing with Uhaul😡😡😡😡😡😡😡

Outstanding personnel; genuinely friendly and efficient.

The man who I dealt with on 01/02/2021 who checked me out and hooked the motorcycle trailer up to my ford Expedition told me that as long as I brought my rental back by 12:00pm on 01/03/2021 there would be no additional charge; that is, my rental fee in it's entirety would not exceed the originally agreed upon $30.07. On 01/03/2020 my rental was returned at 10:58am. Upon returning my rental we were told by a different employee that we owed an additional fee of $30.10. I disputed this citing the verbal agreement/offer that was made between myself and the man who helped me the Preceding day. When I asked for a manager the man said he would check on it for me. Four minutes later, at 11:02 am the employee returned and told me that after talking with the employee who checked me out the day prior he learned that he was mistaken and that I was right. He said there would be no added fee.... He lied. Right to my face. When I got home and checked my bank account balance I saw that after reassuring me that I was paid in full, he went and charged $30.10 more to my checking account. This is not just dishonesty and stealing, this is fraud. I want my money back. Thoroughly disgusted and appalled at this.

Pick up time was for 7:00 am, was there and had to wait 2 hours until 9:00 am which was their opening time for that day. Was not notified of this upon making appt.

Maybe explain how the equipment works and how to operate it. It would have saved me a trip and kept me from wasting time and money.

Quick and easy!

Nothing .. excellent customer service /fair price.

I asked for a 6x12 and they gave me a 5x10 that wouldn't even fit my bed that is under 5 feet in width? And I got charged the same amount for a smaller rental. Not happy.

Truck was clean. Gas tank was down to 1/4 tank. I didn't really plan on having to fill up before I loaded truck. Had to readjust my schedule.

In transport there was over $3,000 worth of damage. My items were over a week late and my boxes did not ship together.

I was so pleased with the quality of the vehicle and how you guys have found a system to do after hours pick up and drop off. I'm impressed for sure. Good job guys keep it up.

Better app. The app never worked, luckily the browser did or else I wouldn't have been able to pickup or drop off the truck

Focus attention on front office experience. Move through line quicker, acknowledge customers when they come in, keep registers manned.

fantastic customer service, very helpful and patient. Answered all my questions and showed me different ways to attach my rental trailer.

Every one I dealt with from counter service to drop off were personable. They were quick and polite even when I heard the rude customers in front of me not getting what they wanted.

Very clean truck but a. Small Step Stoop should be included cause my sister needed help getting in the driver's side.

I've used this location a few times. They always have good service. Not sure why it looks like a construction site.

Friendly staff which knew their jobs very well. Easy experience from start to finish

Like all other times renting a trailer was easy, fast and the employees were helpful. Go UHaul.

It was easy to pick up and drop off here. The employees are nice and the location convenient.

Dillon was very customer service oriented and was very helpful with arranging and addressing my rental needs...

Best U-Haul experience to date. I've had dozens. Good job ! I'll be back soon

Nothing. I am a EoVP of C/S at McKesson Medical and I couldn't have ask ed for more!

Nice people, friendly, good parking, easy to find.

A nice welcome by friendly, courteous staff who made the experience great. Responsive and knowledgeable. I'll be happy to rent from here again or recommend this place to others.

The only issue is with the long wait for help when going to pick the vehicle. There was only one person and there were 8 of us waiting to be served. Saturday's are a very busy day and should have more help in the mornings for the pickups.

Smooth transaction and very helpful. Highly recommend.

Employees were fantastic and professional!!

Everyone was friendly and professional great! Service

Extremely busy. Employees working very hard and fast to keep up, but they are limited to all they have to do and so many people. An excellent to the employees but UHaul needs to look at the number of staffing at this location. Have been at other locations and they seem over staffed.

Answer your phones! It is hard to get through without being placed on hold for an hour or more, even with the 800 number.

The whole rental experience went smooth from start to finish. Thank you

I rented for one day and dropped on the same day after hours. i was unable to checked out in my mobile. They charged renal for two days and after hours service. additional day charge is not appropriate and they made error.

Everything was pleasant. Staff was knowledgeable and friendly.

The location is fine. The truck was not good. I could not adjust the seat AT ALL. And the mirrors were so hard to get right. On the plus side, it did get better gas mileage than I expected.

Very bad experience overall. To much to even try to begin to type out. Problem with the original reservation and had to move to another. Problem with your $50 reservation guarantee policy. Very rude customer service on two of the calls I made. Third call was more helpful. Was issued a $50 credit but never received. And am being over charged for mileage that I pre-paid for. Causing me to have over $75 in and fees on my bank account and causing a return payment on my auto loan because the money for that payment was automatically taken out by you without notice or authorization. Causing another $15 bounce payment with chase.

The biggest issue is customer service or honestly the lack there of. The experience at that location is worse than going to the DMV on a Friday afternoon.

Everyone was helpful and friendly

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

I did not see the facility as my u boxes were delivered to my house, but everything was great

I got exactly what was expected and paid for.

friendly and helpful staff.

Thank you

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH