Customer Reviews for U-Haul Moving & Storage of Rogers

1,738 reviews

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Melanie F.  |  First Impressions 
Rating:
5.0

We made the move very easily thanks to U-Haul and we would use you again the next time

jeff R. 
Rating:
5.0

Customer did not leave a comment.

Christoper W. 
Rating:
5.0

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Veronica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MADISON M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Annette S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arvind K. 
Rating:
4.0

Customer did not leave a comment.

Keith D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie V. 
Rating:
5.0

Was pleasantly surprised how easy it was to return the trailer.

Jim W. 
Rating:
5.0

I have used this location several times. Skylar is great and always upbeat, helpful, and courteous.

Samuel E. 
Rating:
4.0

Skyler was a great help. Easy in and out.

Meridith K. 
Rating:
5.0

Customer did not leave a comment.

TEDDY B. 
Rating:
4.0

I questioned the tires and basically got blown off. 1 hour down the road I had a rear tire blow out. The other side had a new tire. After 2 hours stranded on the highway, the repair guy came and replaced the other 3 worn out tires in short time. The lady the worked with me on the phone did a good job.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

CASEY C. 
Rating:
5.0

Excellent service and equipment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Seemed under staffed, but was checked in ok.

JEFFERY P. 
Rating:
5.0

The service I've received from this location has been consistently above par. The equipment was clean and prepped well. Skyler served me both times I've been here and I can only hope she's an example of the level of care taken for other customers.

Kyle E. 
Rating:
3.0

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Tanya L.  |  Online Move In 
Rating:
4.0

Great location has all your needs for moving.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

BARRY J. 
Rating:
1.0

Still waiting for a call back about misc charges on my bill . Took almost a month to get my delivery . Was told I wasn't going to be charged storage fees. As usual uhaul said someone else will call me back but like usual no one has and I'll have to call again

Casandra K. 
Rating:
4.0

Overall was a good experience. Counter help did a great job. Helped to fix a problem with the 1st trailer.

BRIAN T. 
Rating:
5.0

Thank you. My U Boxes had to stay in Storage for months! I always felt that they were safe.

Lesley T. 
Rating:
3.0

Customer did not leave a comment.

BRENDON C. 
Rating:
5.0

Great service fast amazing facility

Colton D. 
Rating:
5.0

We come every 6 weeks and you treat us great. Thanks for being there. Arkansas Bentonville Mission of The Church of Jesus Christ of Latter-day Saints. m

Ark Bentonville M. 
Rating:
5.0

The employee's was great and very helpful

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
4.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

This group of people understand what service and help really are. I am old, and really appreciated the respect and help that I received on a very small rental.I will always recomend and use them.

CHARLES D. 
Rating:
5.0

Skyler and Joshua, we're great! The truck had a flat tire when it was rented to me, causing a 3-4 hour delay in my trip. I didn't specify a return location, and when I was having trouble returning the truck, I called the 800 number. The lady who answered laughed when I told her I didn't have a specific location chosen to return the truck. She was rude and obnoxious. Being in a customer service career, I couldn't imagine laughing at a customer, EVER! I have since cancelled my reservation for tomorrow and booked with Penske.

Patrick M. 
Rating:
5.0

The staff was outstanding and the went out of their way to ensure I had the vehicle that I needed

William C. 
Rating:
5.0

Customer did not leave a comment.

Skyler Z. 
Rating:
5.0

Very easy to reserve, and helpful with information on the trailers and which to use.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

See above comments

Sherry W. 
Rating:
5.0

Excellent service, great truck. Saved us a lot of money, thank you!

TODD D. 
Rating:
1.0

Be honest about the fuel amount after check in. I was charge 57.00 extra for fuel and fuel services. When I picked up the rental the contract said it had 1/4 of a tank that was not the case when I pulled out of the lot the fuel warning beep started and it said I had 50 miles left before empty. I return the rental with 1/4 tank but was still charged because they said it only had a 1/8 tank in it. 6 gallons for 20 miles? The math does not add up.

DAVID H. 
Rating:
5.0

Everything was quit even to get a storage

MARIO M. 
Rating:
1.0

I did not receive notification when my ubox arrived and I have called several times and they are unable to locate my ubox.

Saida K. 
Rating:
5.0

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Mekenna S.  |  Overall Experience 
Rating:
5.0

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

lauren f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRY M. 
Rating:
5.0

Excellent and easy drop off! We'll lit for late night drop.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

ABEL L. 
Rating:
5.0

I appreciated the extended Saturday hours, because I was able to get the truck returned at the end of the day. The representative was able to give me a discount on the mileage that was cheaper than the initial bid.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
1.0

My pick up location was moved 25 minutes from our home, without prior notification. This caused a 1hr delay for hired help and our moving day. The lady at the pick up location was nice, but this is unacceptable. An hour out of a moving day, when help is scheduled costs much more than the .20 mileage discount. I have used your trucks for multiple moved, but I am very disappointed in your service this time. I would caution anyone I know to beware of your changes in advance.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

everything was great. nice van.

Richard K. 
Rating:
5.0

The staff at this facility are terrific. There was an issue getting my trailer lights to work. They fiqured it out and replaced the fuse in my truck. They went above and beyond. Great customer service.

STEPHEN S. 
Rating:
5.0

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Misty F.  |  First Impressions 
Rating:
5.0

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Julie M.  |  Overall Experience 
Rating:
5.0

Super friendly guys. Great service all around.

DANIEL H. 
Rating:
2.0

We have used this location twice. Both times there was only one person working and wait times well over an hour to pick up a vehicle. Staff is very friendly and helpful, but over worked. They should have some one there ready to call when more than one customer is needing assistance. We waited about an hour and a half. We saw 5 people walk out of the store who got tired of waiting. That is money out the door. We would have left also, but had to use the vehicle that day to move. Nice location in need of more help!!

GLENDA L. 
Rating:
4.0

Customer did not leave a comment.

Calvin B.  |  Overall Experience 
Rating:
5.0

Nothing, keep up the good work

William C. 
Rating:
5.0

Customer did not leave a comment.

Yanette S.  |  Overall Experience 
Rating:
5.0

Joshua was great

Angeline B. 
Rating:
4.0

Customer did not leave a comment.

SHAKUNT S. 
Rating:
5.0

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

JANEL I.  |  Overall Experience 
Rating:
1.0

They over charged me. The miles out was indicator was wrong and they tried to charge me for more then double the miles that I actually drove

RAJIV VARMA C. 
Rating:
2.0

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Juan Q.  |  Overall Experience 
Rating:
5.0

Joshua was an awesome person and did a fantastic job!

Hubert E. 
Rating:
3.0

Overall, we were happy with this service

Mike C. 
Rating:
5.0

people in your office were very friendly and helpful....

MILTON W. 
Rating:
5.0

Have a full tank of gas to start with

John M. 
Rating:
5.0

Customer did not leave a comment.

TUAN T.  |  Overall Experience 
Rating:
3.0

Fix broken items and empty and clean out truck. The windows were very dirty. The drink holder broken and someone left a big mattress in back that we had to dispose of.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

Don't accept a reservation in Centerton/Bentonville AR at a U-Haul franchisee and then not have the vehicle available at that location. I had to drive 25-30 mins away to pick up my rental from a location in S Rogers AR with no free time to waste! I would have gone to another rental company rather than waste my time chasing down a vehicle

KYLE A. 
Rating:
5.0

Customer did not leave a comment.

YESIKA F. 
Rating:
5.0

Joshua is absolutely fantastic!! So helpful and patient. Thank you for making it easier on me!

Mekenna S. 
Rating:
5.0

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Edward R.  |  First Impressions 
Rating:
5.0

Joshua and Susana (red headed woman that checked in my truck. I forgot her name) did an excellent job rental units selected and my truck checked back in.

Edward R. 
Rating:
5.0

Guy who checked me in was A+! Went above and beyond.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  Online Move In 
Rating:
2.0

First day the worker was late, didn't get there till after 8 am, plus the equipment I reserved and was " guaranteed" wasn't available. The day I self-checked my equipment back in there was no lockbox, I had to wait until they opened to turn in my keys.

CRYSTAL M. 
Rating:
2.0

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Mark S.  |  Overall Experience 
Rating:
1.0

Train your employees. The guy set me up on some long haul contract and a $29 truck turned into a $160 truck in less than 2 hours. Thankfully it got fixed. Train your people! This guy had no clue what to do and the other guy working didn't want to help him

Mark S. 
Rating:
5.0

They were outstanding! Prompt, courteous, accommodating, and very pleasant to deal with.

CHARLES B. 
Rating:
5.0

Skylar was awesome! She was so helpful and friendly. Give her some recognition…and a raise!

Gary M. 
Rating:
5.0

Every employee that helped me was very nice and helpful.

Kelly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Wilson W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

cody m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Great customer service by the associate that took care of me

LIVIA F. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Beautiful new facility very great staff

Mary S.  |  First Impressions 
Rating:
5.0

Awesome customer service

ANTHONY P. 
Rating:
1.0

We were over charged and have reached out to the call center multiple times. The mileage was messed up prior to our departure from the uhaul location with the truck.

Camryn M. 
Rating:
5.0

I rented the large flat bed trailer with ramp to haul my garage and household items. Due to the grooves in the floor, anything with casters and even the appliance dolly got hung up and it actually ruined my appliance dolly. Get a groove free floor that accommodates appliance dollies and casters

Adam K. 
Rating:
5.0

I dealt with at least 5 different people on my recent 3 rentals. All were very professional and knowledgeable. Especially the trailer rental, the two that day diagnosed problems, and got me on my way in short order. Highly recommend this location.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

shari D. 
Rating:
5.0

Customer did not leave a comment.

JUDITH C. 
Rating:
5.0

Customer did not leave a comment.

Shyamkumar S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Great location, friendly staff and the GM is SUPER AWESOME!!!

Curtis Z. 
Rating:
2.0

Customer did not leave a comment.

CHAD M. 
Rating:
3.0

Customer did not leave a comment.

DARYL S. 
Rating:
4.0

The driver side rear tire had a slow leak and I had to keep filling it up.

THEODORE E. 
Rating:
5.0

Didn't get a name, but young man that checked me in was very helpful.

STEPHEN I. 
Rating:
4.0

Customer did not leave a comment.

Rogerio H. 
Rating:
5.0

None

shari D. 
Rating:
5.0

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

RAYMOND S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH Y. 
Rating:
5.0

Was very simple to do. They handled everything. I have used them before and if needed will again.

STEVEN R. 
Rating:
5.0

The Associate was very nice & helpful. Great Company have used serveral times. I recommend U-Haul to anyone that is moving. Overall Great Service. Thank U

JULIEMARIE C. 
Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
4.0

The uhaul rep that worked with us hooked up the trailer and connections. He had us turn on the truck lights and gave us clearance. We traveled at night and when it got dark realized we had no running lights only lights that worked were the brake lights. Very scary and disappointed. Why did he give us clearance that all were working when in fact they were NOT?!? Luckily we were not stopped by police and did not have a wreck. Just didn't make sense why we were cleared to go.

XAVIER G. 
Rating:
5.0

I would use U-Haul again very satisfied

Antoinette D.  |  First Impressions 
Rating:
5.0

Skylar was outstanding, facility was clean and access was clear.

George V.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brandie G.  |  Online Move In 
Rating:
5.0

Good to work with... Thanks!

Daniel L.  |  First Impressions 
Rating:
5.0

Very impressive storage facility

Olan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  First Impressions 
Rating:
5.0

So far best experience.

poonam m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fralin B.  |  First Impressions 
Rating:
5.0

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Tyler L.  |  First Impressions 
Rating:
5.0

Super clean! Love the carts to help with the moving and elevator son convenient!

Karen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob B.  |  First Impressions 
Rating:
1.0

Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Skyler Z.  |  First Impressions 
Rating:
5.0

Very clean, easy process, online payment and self service are a plus

Jonathan G.  |  First Impressions 
Rating:
5.0

Skyler Zaaga you are the best 🥰🥰🥰 keep up the good work.

SABRINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill W.  |  First Impressions 
Rating:
3.0

I have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.

Michelle R.  |  First Impressions 
Rating:
5.0

The manager and crew wete very helpful and ansewerd all my questions.

James N.  |  First Impressions 
Rating:
5.0

Skylar was awesome! She really did a great job letting us know all the tricks!

STEVEN B.  |  First Impressions 
No reviews have been submitted for this location.

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