Comentarios de los clientes para U-Haul Moving & Storage of Rockville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Rockville

Clasificación general:

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Wendell C.
Clasificación:

El cliente no dejó un comentario.

Abijah J.
Clasificación:

El cliente no dejó un comentario.

Christine M.
Clasificación:

Daryl was amazing both times I rented the van as well as purchased supplies in between. Courteous, nice, helpful.....

John B.
Clasificación:

El cliente no dejó un comentario.

John B.
Clasificación:

El cliente no dejó un comentario.

Lindsey J. | First Impressions |
Clasificación:

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Thank you!

Ernest J.
Clasificación:

Everything was fine. I would highly recommend it.

oscar A.
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El cliente no dejó un comentario.

Mathew D.
Clasificación:

Over charged me on my rental, had to call and fight for my refund

Craig D.
Clasificación:

I reserved my van on line. I was a little bewildered why I was being asked the same questions at the counter (how many hours, how many miles, etc). It took me about a half hour including waiting on line to get the keys. A little disappointed in the length but the staff was pleasant.

Jannel C.
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El cliente no dejó un comentario.

john G.
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El cliente no dejó un comentario.

JAN P.
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El cliente no dejó un comentario.

JOHNW G.
Clasificación:

swift and courtesy

Travis H.
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El cliente no dejó un comentario.

Laurence K.
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Receptionist was very nice and knowledgeable

Dylan J.
Clasificación:

The gentleman that helped me at the Rockville Centre facility on Maple street was beyond helpful. I forgot his name unfortunately. He was professional, knowledgeable, personable and helpful. He. is an asset to the company. I will continue using uhaul in the future based on my recent experience.

Alan F.
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El cliente no dejó un comentario.

Paul A.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

I tried to use the mobile phone process to pick up my truck. The night watchman on the premises says "we don't do that here." SO I had to wait for the location to open. Also, there was evidently a problem with my driver license picture. uhaul.com users should have the ability to PREload their documents into their account profile, so we are not fumbling around with our cellphones. The airlines and rental car companies do this already.

Carl C.
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El cliente no dejó un comentario.

Nicholas S.
Clasificación:

Considering there was not one cargo trailer available in an over 200 mile radius of long island new york is really not the service i expect from uhaul this actually was the only 5x9 utility trailer in the same radius

Glenn F.
Clasificación:

Pleasure always dealing with Darrell

Evan T.
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El cliente no dejó un comentario.

Hector L.
Clasificación:

Great service. I can't remember his name (sorry!) but the owner helped us and he was phenomenal. He enforced social distancing rules and was wondering to work with.

Neil G.
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The gentlemen who helped me was professional and friendly. Good job hiring him.

Susan R.
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Daryl and the rest of the staff were very pleasant and professional. A pleasure to work with them.

fred G.
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El cliente no dejó un comentario.

Gabriel M.
Clasificación:

They customer service rep was great at the location. Very courteous and helpful. The truck itself was in descent condition but exterior was dirty and muddy. So it was tough to do a thorough inspection. The big issue I have is that u-haul does not put hooks in the interior of the trucks to help tie down anything in the back. Those wood blocks make it harder on the customer. If your going to have a truck moving company, then help the customers by putting hooks in the interior of the trucks so our stuff doesn't shift and get damage or damage the truck.

Travis H.
Clasificación:

Clean window better.

Douglas A.
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El cliente no dejó un comentario.

ARTHUR S.
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El cliente no dejó un comentario.

Victor M.
Clasificación:

I was located in upper Manhattan, needing a one-way Uhaul to Florida. We're already spending a lot of money for the Vehicle, but I had to pay $120 taxi drive to that particular location. It didn't specify vehicle not being available on the website when booking, it specified ”equipment” which can be misleading to the customer. Moving is very stressful and costly I would've been really impressed if I could've just taken one of those many many Uhaul 10footer trucks I see on your 230th location. I expected more from such a Huge company. Great people on both locations that I can not say anything negative about.

lucas s. | Overall Experience |
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El cliente no dejó un comentario.

Tanisha H.
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El cliente no dejó un comentario.

Margaret M.
Clasificación:

How about it doing all of the following: 2. Change the pick time from 8:30 am to 11:30 am without my approval 2. Change the name on the reservation again without my approval 3. Change the drop off location again without my approval. 4. Charge for additional miles because instead of the location chosen I was sent to the next town I cannot express in words my extreme disappointment with your company. I will NEVER use Uhaul again!!!!!!

rochenel R.
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El cliente no dejó un comentario.

Stephen B.
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El cliente no dejó un comentario.

Peter S.
Clasificación:

El cliente no dejó un comentario.

Lori N.
Clasificación:

Darrell was the most professional, pleasant, knowledgeable customer service individuals that I have ever experienced at any type of retail or service establishment. I cannot express how much I appreciated his smiling face and amazing service skillset. If all businesses had Darrell to greet and assist their customers the world would be a better place.

heather N.
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El cliente no dejó un comentario.

Nicoletta C.
Clasificación:

Keith D. was really nice. thank you! - the company in general should try to figure out a better system than 3/4 tank - because I always fill too much so maybe full tank is better.

Travis H.
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El cliente no dejó un comentario.

Miodrag J.
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El cliente no dejó un comentario.

Lenworth J.
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El cliente no dejó un comentario.

Muhammad A.
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El cliente no dejó un comentario.

Peter S. | Overall Experience |
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I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Marjoriann P. | Overall Experience |
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Daryll in the retail area is extremely helpful and so nice to work with!

Travis H.
Clasificación:

Make sure no smoking in trucks.

Connie Q.
Clasificación:

More staff to assist customers who are renting. Gentleman was professional, but OVER worked. Great at multi tasking but it doesn't seem fair or professional to have work someone that much

Rebecca K.
Clasificación:

Darrel was excellent. Great help. Very polite and friendly. Van was clean and in great condition. Think they should all get a bonus!

Maria D.
Clasificación:

The manager, Reese, and another representative, Derrell (excuse me if I misspelled), were verhelpful and considered during the rental process. Thanks.

Travis H.
Clasificación:

Need too use better clean cloth for the windows.

Elizabeth S.
Clasificación:

The woman At the desk at pick up could not have been nicer. The complete opposite with the man at the desk at drop off. He was completely rude and dismissive.

Maureen H.
Clasificación:

I would have liked a receipt by email of the itemized bill.

Jeffrey M.
Clasificación:

Oct 3 the truck was not able to light the autotransport lights. The mgr., Darrell, had to get involved to figure out the problem. He figured out it was a bad fuse and used another fuse in fuse box to get lights to work. Also, since I always inspect the autotransport before leaving, I noticed the rear chain was broken. They brought out a new one, but I had to help the yardman replace the chain. This all took about 45 - 50 mins which I did not have to spare. Darrell and another young man with glasses that usually wears a big UHaul sunblocking hat are the only positives for that office. Also, as with previous comments I have sent you, I do not expect to get any response from you. And you will see, based on the several $50 "inconvenience" credits you have sent me, I have had my problems with UHaul.

George C.
Clasificación:

Excellent service, staff are very professional

Kim K.
Clasificación:

When calling to rent a vehicle this was only location that was. While staff was friendly there was not enough staff working at to help customers, especially those with reservations. More staff need to be scheduled for beginning/ending of month.

Allen F.
Clasificación:

Staff was professional, friendly and courteous.

Patricia M.
Clasificación:

El cliente no dejó un comentario.

James K.
Clasificación:

Customer service was fabulous. Darryl was lots of knowledge and insight in the reservation and pick up and drop off. Fantastic rental.

Ronald G.
Clasificación:

The service was excellent from start to finish. The vehicle was clean and mechanically sound. The only thing I would ask is that you consider a change to your fuel return policy. I think all vehicles should begin with a FULL tank of gas and ask that they be returned with a full tank. My truck began with just under a half tank. My trip required a drive of roughly 85 miles each way. Not knowing how efficient the truck mileage was, I filled the tank prior to beginning the trip. The fill up cost me $34. I returned the truck with 3/4 of a tank, so UHaul was the net recipient of an additional 1/4 tank (or roughly $17 worth of fuel). So I'd say beginning with a full tank supplied by UHaul is a more equitable way to offer your vehicles. Other than that, drop off was easy and efficient.

Louis P.
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El cliente no dejó un comentario.

Travis H.
Clasificación:

Great place.good enployees.

Joseph S.
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El cliente no dejó un comentario.

DELORES T.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

Ruth A.
Clasificación:

1)The attendant was not nice, she was like yelling at people 2) the millage was not accurate when I receive the truck, there where one mile more than what they put in their data and they still charge me one mile more than what I used. 3 ) I was charged $317 extra and now I have wait more than 5 business days before getting them back

DALE S. | Overall Experience |
Clasificación:

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

D L.
Clasificación:

El cliente no dejó un comentario.

Lula G.
Clasificación:

Better customer service

BRIAN M. | Overall Experience |
Clasificación:

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

Denise S.
Clasificación:

There was an caution flag on my account that should not have been there from 2018. I am a very frequent renter and rented many times since 2018. The service person initially refused to rent to me and said I must get the flag removed. It took approximately 25 minutes on hold to get through to customer service and I spoke to 3 representatives. When I told them the service person refused the rental, she denied it and acted as if she was trying to help me out. It even went on my phone and reserved the trailer in my husband's name to save time but she said anyone affiliated with me could not rent. It took over one hour to rent a trailer. The were not records of any previous issues and the customer service person told the counter person how to remove the caution flag, The comments noted on my account were very offensive, especially since they were not correct. The whole ordeal delayed my plans and was a major inconvenience as well as embarrassment.

Arthur S.
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El cliente no dejó un comentario.

Brianna M.
Clasificación:

That truck/tires should've been fixed properly before it left the location

Michael C.
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El cliente no dejó un comentario.

Christopher L.
Clasificación:

People were very kind at the location in Rockville Centre. Kind of annoying that corporate office told us we would be getting a 10 foot box truck and we arrived and corporate phone center was wrong and we were instead given a cargo van. You should get what you order. Bad communication from call center.

Lennie T.
Clasificación:

Darrell Jones has excellent customer services. Very professional and courteous.

Renee D.
Clasificación:

El cliente no dejó un comentario.

Wayne W.
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El cliente no dejó un comentario.

Alyson P.
Clasificación:

Truck smelled. Not sure about it being fully cleaned though when I pulled in a saw the guy spraying it down.

Alicia V.
Clasificación:

Some employees at pick up location in Rockville center are very rude and unprofessional. They should receive a training Of customers service.

Ellen B.
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El cliente no dejó un comentario.

Travis H.
Clasificación:

Need too clean windowes better. With clean cloth.

BERNICE B.
Clasificación:

El cliente no dejó un comentario.

Edwin H.
Clasificación:

M gusta por q esta serca d mi casa

Michele H.
Clasificación:

Amazing experience here due to the rental agent - just wish I could remember her name. She was equal parts professional, knowledgeable, funny, efficient and overall fantastic. I arrived with no reservation and was out the door in no time with a van. She gave great advice which proved to be incredibly useful as far as how long I was going to need the van. There were a few of us in the store and we were all engaged in lively discussion. It didn't feel like a transaction, rather more like a great and pleasant interaction with neighbors. If I need to rent again, I will definitely be back because of her!

Ann T.
Clasificación:

Highly recommend always accomodating

Christian B.
Clasificación:

El cliente no dejó un comentario.

Ann T.
Clasificación:

always highly recommend!!

Dennis D.
Clasificación:

It took me an hour to walk through the self check in at 6am. After calling customer service and finally getting to the van it was blocked in. I trie for awhile to manuver out of it but finally just drove over the sidewalk which I did not enjoy doing.

Samuel R.
Clasificación:

El cliente no dejó un comentario.

william D.
Clasificación:

Great Service at Uhaul Rockville Center as always ! they are the best . Thanks you

Darrell C.
Clasificación:

Excellent customer service! High recommend

Linda D.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

Teach customer service

Mildred T.
Clasificación:

Next time Customer Service need to be honest with people

Travis H.
Clasificación:

El cliente no dejó un comentario.

Patricio S.
Clasificación:

For me everything was ok Thanks

Sean G.
Clasificación:

Don't park, or let others park vans immediately next to clients cars so they can't get in.

Michael C.
Clasificación:

Owner is a fantastic guy! made it very easy and explained everything clearly.

Daniel B.
Clasificación:

Cheryse is always so very helpful as is the whole staff. I use uhaul often and I never have any issues or problems.

Rocco P.
Clasificación:

Person who helped me was great. A big help.

Mary J.
Clasificación:

Excellent

Frederick W.
Clasificación:

Counter personnel was outstanding in support and social distance considerations.

CLARIVEL M.
Clasificación:

El cliente no dejó un comentario.

Harold K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marjoriann P. | First Impressions |
Clasificación:

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

CRAIG H. | Overall Experience |
Clasificación:

I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Thank you.

ROBERTQ M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GREGORY B. | Overall Experience |
Clasificación:

SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

william f. | Overall Experience |
Clasificación:

The staff are polite, attentive and focused on the customers

Howard S. | Overall Experience |
Clasificación:

My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Zemia S. | Overall Experience |
Clasificación:

Reese, Daryll and the staff at Rockville we’re always professional and courteous . This UHaul center Rocks because of the staff there

Jacqueline W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

cecil w. | Overall Experience |
Clasificación:

Staff is great, Reese in particular.

Shawana W. | Overall Experience |
Clasificación:

Great experience

Chanequa P. | Overall Experience |
Clasificación:

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Marcelo R. | Overall Experience |
Clasificación:

good services

LOUIS Y. | Overall Experience |
Clasificación:

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

Charles S. | First Impressions |
Clasificación:

very friendly staff but a bit slow.

phillip w. | First Impressions |
Clasificación:

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

DENA L. | Overall Experience |
Clasificación:

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

Michael D. | Overall Experience |
Clasificación:

Staff always said hello especially Luis he came out of his way to greet me.

DENZIL L. | Overall Experience |
Clasificación:

I just don't like the extra fee .and also the more than one later payment in the same month.

marlene s. | First Impressions |
Clasificación:

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

DENA L. | First Impressions |
Clasificación:

The lady who helped me at the front desk was very pleasant and patient

Nelson Q. | Overall Experience |
Clasificación:

Nice and convenient place

Nelson Q. | First Impressions |
Clasificación:

Customer service the nicest people are working there and they help you all the way With everything .

Michael L. | Overall Experience |
Clasificación:

Staff is friendly and helpful.

tomy v. | Reservation |
Clasificación:

Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

colin o. | Overall Experience |
Clasificación:

Rockville Center employees were extremely nice and helpful.

Cynthia I. | Overall Experience |
Clasificación:

Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

John D. | Overall Experience |
Clasificación:

Tenants not abiding by elevator rules was the only negative issue.

Samuel B. | Overall Experience |
Clasificación:

V

THOMAS R. | Overall Experience |
Clasificación:

Rockville Centre staff was very accommodating, friendly and professional 😊

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