Customer Reviews for U-Haul Moving & Storage of Rockville

Rating:

5.0

Staff was friendly and helpful and the process was smooth.

Rating:

3.0

Pick up process exceedingly difficult

Rating:

5.0

Get parking 🅿️ for customer to leave there car 🚗

Rating:

5.0

All is great

Rating:

1.0

Stop depending on the use of my expensive equipment to conduct your business. Your Company representative gave me a contract in the name of some one else

Rating:

5.0

Nothing...parking is a problem

Rating:

1.0

My pick up experience was horrible. I rent from here very often however this time new individuals were hired. Not very nice. Rude angry disrespectful individuals. I have never had such a bad experience like this before and I rent from uhual very often. I disgusted on how I was treat and threaten. I will NOT return and will definitely indicate to others my very poor experience. The worst customer service I have ever seen. I recommend to hire individuals that actually care for themselves as well as their company they work for reputation.

Rating:

5.0

Staff was great and helpful

Rating:

5.0

The woman that helped us was super nice and would go back again just from her and everyone's great customer service.

Rating:

1.0

I was charged $50 for fuel, even though I returned the tank at the same level I got the truck.

Rating:

5.0

Was able to take care of the transaction with minimal fuss.

Rating:

5.0

Honestly couldn't be happier with the help I received from the staff at Rockville. Everyone I dealt with was courteous and friendly. I will go out of my way to rent from the Rockville Center location in the future.

Rating:

5.0

Good

Rating:

5.0

Every employee at the RVC location is helpful and courteous. It's always a pleasure to go there.

Rating:

5.0

Every person that works there go above and beyond for their customers. I am there all the time snd I see how they are to all their customers! Highly recome

Rating:

4.0

The new u haul automatic check in System is not good !!! The process is difficult and redundant!!! Not helpful or quick!!!!

Rating:

5.0

Very good experience

Rating:

5.0

Ryan was very courteous and helpful. The most courteous and helpful person I have ever dealt with at the RVC U Haul. He deserves a raise and a promotion!

Rating:

5.0

5 stars

Rating:

5.0

Great customer service

Rating:

5.0

I am confident in doing further business with this facility 😊

Rating:

1.0

It took 49 minutes to check out the truck through the U Haul app. If these procedures are meant to help your customers, you are failing.

Rating:

5.0

Always a pleasure dealing with the team at this location. We rent trailers often and they're always friendly and helpful.

Rating:

1.0

I made the reservation on Thursday November 9, for a cargo van to be used Friday November 10. When I arrived for the van, the estimate was at a higher price than I was quoted online when I made the reservation. The employee told me the rate changed the evening prior for the milage, which went from $1.19 to $1.39 per mile. That raised my entire rental cost. A confirmed reservation is supposed to be honored at the reservation cost. This is simply false advertising in my opinion, and will ensure I go to Hertz, Ryder or any other option after this experience.

Rating:

5.0

Excellent service

Rating:

5.0

I appreciate all the employees at this location in Rockville Centre NY They're very prompt and courteous I'm very happy and satisfied 😊 Thank you

Rating:

5.0

The team at the desk, on the phone and return were excellent. Shout out to Ryan, Reese and 'Darren'. They were all very helpful, kind, professional and allowed for a smooth transition on a very busy day for me. I rent uhuals often and I will defiintly be back to this locaiton. It is much better than the drop off services.

Rating:

5.0

The staff was great and very helpful. Check in was easy and they hooked the trailer up and had no issue the whole day. When I returned the trailer it was just as easy as picking it up. Thanks

Rating:

5.0

Getting our rental & packing supply order was seamless & easy. We received helpful support from the representative as well. Overall, it was a good experience, & we would definitely use this service again. Thanks!

Rating:

1.0

The UX on the app was horrible. Was there for 45 minutes which is easily 30 minutes longer than reasonable after having a reservation. Will be giving 1 star reviews in as many platforms as possible this week. Unnecessarily bad.

Rating:

1.0

Ronald was extremely rude and unhelpful and lacked any care for me or other customers that came in.

Rating:

3.0

Make it easier for people who don't understand the phone

Rating:

3.0

Still don't knw what I paid for yesterdays truck service

Rating:

3.0

Horrible experience. It took half an hour to obtain the keys to access the vehicle. Attendant at facility was very accommodating, but the online process was unnecessarily cumbersome and redundant. I fully understand having to identify client and prevent ID theft as retired NYPD and currently financial fraud investigator for 15 years. Also, found the gas fees to be excessive and purposely deceptive. Vehicle was great. I would never recommend your company and would encourage any friends or family to choose a different vendor.

Rating:

5.0

The person (male) helped me through the entire process. He was friendly and always had a smile. Answered all my questions and gave me some tips. The manager was nice as well. She introduced her self and explained to me what I should expect.

Rating:

1.0

Poor customer service

Rating:

3.0

I think the requirement to use the ubual platform amd require access to my phone camera is intrusive and deeply concerning regarding personal information trancer and possible security breaches.

Rating:

1.0

The people that work there are very disorganized and do not know what they are doing. It makes for a very frustrating experience. I will avoid renting from Uhaul in the future. The intake process via the app was not working at all after multiple attempts by myself and the rude lady who was working at the desk. She had to enter my information manually. It was a very unpleasant experience. Then they couldn't find my vehicle. Then they couldn't find the keys. If i hadn't asked all the questions about the dropbox location and how to return the vehicle, I wouldn't have known. A process that should have taken 15 minutes wound up taking 1 hour causing me to miss the ferry that I had reservations for to go to see my children in CT.

Rating:

5.0

Your good

Rating:

5.0

Clean the windows better

Rating:

1.0

Customer service was abysmal, particularly the female who was working at the customer counter. She was rude and unhelpful with issues regarding the mobile pickup. Then the paperwork for the van we rented didn't match up to the van we were given. It took over 1 1/2 hours to get the paperwork and the equipment figured out.

Rating:

5.0

I was there when an emotional customer was trying to get a truck. For whatexer reason the woman decided not to take it, Ryan kept his demeanor.

Rating:

5.0

Wonderful

Rating:

2.0

Make sure that the employees properly inspect the trucks before allowing them to leave. I had my trailer let go because they did not have a hitch pin installed. They did not help me get the trailer engaged. They just told me to get a pin off the wall and install it. Due to the trailer coming off, the emergency brake engaged and could not be reset due to being out of adjustment. I was charged full rate and had to go to another location for a different trailer. I am thoroughly disgusted with the lack of urgency and care I expect from such a large company.

Rating:

5.0

It was an evening drop off and no chance to interract with personel.

Rating:

1.0

Truck ran kinda crappy but it did the job. Truck was clean no problem there. The employee Takia that works at your location has terrible people skills and is rude. She seemed inconvenienced to help me and had a serious attitude problem with everyone on line!

Rating:

5.0

Staff were very friendly and helpful trailer was perfect

Rating:

3.0

Truck was clean, but the trucks need maintenance. First truck emergent breaking mechanism was completely missing, once engaged could not unlock. Second truck, driver's side visor missing, and ignition key switch needs maintenance very difficult to start many times. I thought I was going to get stranded due to inability to start the truck. However, the staff were very helpful, friendly, and accommodating.

Rating:

2.0

It took an HOUR to complete my rental. The agent was polite and efficient, but to have one agent on a Saturday is ridiculous. The vehicle itself was hard to start and like a tank. The accelerator pedal was an overly-sensitive hair trigger. I've rented much larger trucks than this from Budget which handled smoother and more easily. The gas gauge read 1/4, which I verified, but then when I started the vehicle it dropped to zero/empty. I'm out the extra $40 I had to put in. When I returned the truck I didn't see anyone to check me in.

Rating:

4.0

Very easy to rent

Rating:

5.0

Good service

Rating:

5.0

Excelentes trabajadores y muy amables

Rating:

3.0

I felt unsafe in the elevator. Also, the lighting was poor and nonexistent in the unit. Trying to work in the dark was a real struggle.

Rating:

5.0

Reese and her staff are lovely!

Rating:

5.0

So helpful/ made storage process so easy! Thank you!

Rating:

5.0

Reese was Amazing she was very courteous and very knowledgeable she is truly an asset to Uhaul. I would give Reese and her staff hands down a perfect 10 .

Rating:

4.0

Just one complaint: The elevator is an old-style service elevator requiring the outer steel door and the inner steel gate to be opened to enter and closed to move the elevator and the reverse to leave the elevator. The outer steel door is especially cumbersome to operate. The elevator alone would cause me to recommend a newer public storage facility to my friends. I want to emphasize that the staff are EXCELLENT. However, there are too few of them since U-HAUL expects customers to rent, sign in, and sign out by the Internet on our phones while being present at U-HAUL so we could take pictures of our storage facility/rental vehicle. Pictures is a good idea. I am not complaining about that.

Rating:

3.0

Parking was always a problem. I was challenged every time I tried to park in the lot by employees. And the elevator is outdated and almost dangerous. Would not recommend this storage facility with so many other newer more updated ones with real parking for customers

Rating:

1.0

One of my storage room was sold I didn’t get no letters I was living in a shelter at the time and the other storage room was open so I believe either the worker or anyone could of took somethings out of it and there is not no email stating they sold my storage

Rating:

5.0

Ryan was extremely personable & professional. He was very patient and answered all my questions. He gave me an excellent walk through of the facility. I’ll always chose this facility due to the excellent staff- Ryan! He made my day.

Rating:

5.0

My experience was great please Keep up the great work. Molding a Positive Team work environment is essential to most jobs and careers. Everyone that assisted me via phone or in person I send you blessings & great health Thank you ⭐️⭐️⭐️⭐️🌟

Rating:

2.0

Freight elevator was constantly held up by guests, cart was missing a wheel causing my cabinet to drop and break and the office said oh sorry nothing they could do. Unit had no individual light and the sensors in the hall went off quickly. The walls in the unit had holes and the doors were ntlot flush so you could easy into all the units with ease.

Rating:

5.0

Thank you

Rating:

1.0

Your computer system does not work update new address and never updates

Rating:

5.0

Great staff, very orderly place

Rating:

3.0

lights on the floors dont stay on more then a few minutes & the elevator needs to be cleaned & updated

Rating:

3.0

Everyone there was helpful and kind, but the freight elevator is terrible. I have been stuck inside of it multiple times even several times on the last day I moved my belongings out. The reason that I moved my belongings out is because of the elevator and I explained that to the staff as well.

Rating:

5.0

Both locations that I dealt with, the staff was excellent, helpful & kind. Would recommend to everyone.

Rating:

5.0

Customer service sets them apart from the rest. Manager was wonderful!

Rating:

3.0

One of the employees was not familiar or knowledgeable about the rates and procedures about closing out a rental.

Rating:

5.0

All the people who work in the front desk are very nice, very friendly and so helpful!! 👍👍 A special the manager Reese Baccas .. She has very cheerful and good personality ..!! Love her!!❤️❤️

Rating:

5.0

Nice staff hard workers

Rating:

3.0

Need to tell people to stop holding the elevator

Rating:

5.0

Though I ran into some difficulties getting in after-hours, Reese took my phone calls around MIDNIGHT and was able to walk me through the process and grant access to my unit. The service I received from Reese Baccas, despite my very late phone call, went over-the-top in every way, and with a positive attitude. I would not have been able to complete my project on time, had it not been for the exemplary customer service I received.

Rating:

4.0

Better now. There were times in the past that the staff was neither helpful nor friendly but now they are both.

Rating:

5.0

I was having to tough time navigating everything and the staff was very patient and helpful!

Rating:

5.0

Ryan you are the best I was using before another storage but none other than has given me the good quality of service as you did very good

Rating:

2.0

First off the elevator is not working properly I became scared to use it which is why I cancelled out the storage I had. Second the unit they gave me the door was messed up very hard to open and close and they saw this for themselves before renting it to me and said that was all they had to rent. Third the light skin lady that is at the desk is not friendly or inviting she acts as if you are bothering her the guys there are much better

Rating:

3.0

Facility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.

Rating:

5.0

Excellent service

Rating:

5.0

My Family had a good experience, being that it was my first experience with any type of storage facility. Thank you.

Rating:

4.0

Using elevator was very difficult,especially pulling strap down ot close door

Rating:

5.0

Staff was very considerate when it helping me. And very efficient.

Rating:

5.0

The staff was very friendly and attentive to our needs.

Rating:

1.0

Rude employees terrible!!!!

Rating:

4.0

My experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.

Rating:

4.0

I’m not a new customer, I’ve been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.

Rating:

5.0

Everytime I went to my unit thwe staff was very helpful

Rating:

1.0

Of all the employees only ONE exhibited excellent customer service. The woman “Tequia” (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.

Rating:

5.0

Darrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.

Rating:

5.0

Wonderful people and overall great experience…. I highly recommend

Rating:

5.0

Ryan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!

Rating:

5.0

Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.

Rating:

5.0

Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.

Rating:

5.0

The saff person who took care of me was very helpful thank

Rating:

5.0

The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.

Rating:

5.0

Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.

Rating:

5.0

This is the best place to come in they’re always ready available and flexible!

Rating:

5.0

Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.

Rating:

5.0

They went above and beyond to help.

Rating:

3.0

The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.

Rating:

4.0

The elevators were not the greatest

Rating:

5.0

No comment

Rating:

5.0

INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.

Rating:

2.0

We were 100% satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.

Rating:

5.0

Nice convenient and clean.

Rating:

5.0

The gentleman at the desk and the gentleman outside were very helpful be kind

Rating:

3.0

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

Rating:

5.0

24 hour access to the facility would have made this arrangement close to ideal.

Rating:

5.0

Darnell was super nice and extremely helpful.

Rating:

1.0

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.