Customer Reviews for U-Haul Moving & Storage of Rochester South

620 comentarios

3265 Commercial Dr SW   Rochester, MN 55902

(507) 216-4234

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(507) 216-4234

3265 Commercial Dr SW
Rochester, MN 55902

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Thanks for the flexibility and great customer service skills! Will recommend

Marissa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chase B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CANAAN M.  |  Overall Experience 
Clasificación:
5.0

Ira does a great job keeping units and the units very clean. Collen was very Great Manager and her locat ion has always been very helpful. Collen has done a great job after Andy was promoted. Andy has installed trailer hitches on two of my vehicles since I moved to Minnesota in January 2019 for Mayo clinic.

BRUCE P.  |  Overall Experience 
Clasificación:
5.0

Good location for moving supplies, and the staff is very helpful. But we got a 5x8 trailer and repeatedly had to retighten it on the hitch. At one point, on an off-ramp, the trailer actually came off the hitch!! No damage to our vehicle, none to the trailer. But isn't it time retire that trailer?!?

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERWOOD P. 
Clasificación:
3.0

The automatic sliding door to the storage was closed and locked. The doors to the indoor unloading bays were closed and not working at all. Cords across the floor made it very difficult to keep things on the carts.

Coleton A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobias M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
3.0

Discount my rental for doing your responsibilities?

STEVEN B. 
Clasificación:
5.0

The assistant GM was helpful and made this transaction seem less for us. Really appreciate it! Amazing guy! I hope more people work like him

ALI S. 
Clasificación:
3.0

The website for self check-in was clunky, constantly stopped responding and was difficult to load. It took us forever and was very frustrating. We tried calling the 1800 number, but after about 15 minutes on hold gave up. When we finally got it figured out, our requested furniture dolly wasn't in the truck. And the truck was almost out of gas. Overall, not great.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri O.  |  Online Move In 
Clasificación:
1.0

The U-Haul employee there was incredibly rude. That's the first bad experience we've had with U-Haul in 20+ years.

Chelsea F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH R. 
Clasificación:
1.0

This is probably the worst experience I've ever had with the company. This is supposed to be the newest facility and a secured unit and even with that someone was still able to break into my storage unit and nobody had informed me about the alarm being triggered and I found out 4 days after my stuff was stolen that the alarm was triggered and no employees had contacted me to alert me. Very dissatisfied on the actions that were taken.

Kelly P.  |  Overall Experience 
Clasificación:
5.0

It was prefect from start to finish

JEREMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

L'Wanda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

Super great manager went beyond and above helping me out highly recommend

BRUCE M. 
Clasificación:
5.0

Everyone I worked with was friendly and helpful. Thanks so much

AHMADHARB ABDEL- A. 
Clasificación:
5.0

I was initially sent to a U-Haul location in Minneapolis for an auto transport trailer. When I arrived, they didn't have a trailer available even though “traffic” indicated they would. I had to drive 2-hours from my home to this location to get a trailer. Both staff were very friendly but I don't understand how U-Haul doesn't seem to know where their equipment is located! This was a very inconvenient and frustrating situation to deal with!

Nathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and knowledgeable

PATRICK O.  |  First Impressions 
Clasificación:
4.0

Front tires had 30 psi. Wiper blades had rips

CHRISTOPHER A. 
Clasificación:
5.0

Excelente

Jason W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
4.0

wait time AFTER returning vehicle was very long. Only one person on staff on a Saturday afternoon.

chad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

The General Manager of this location is doing an excellent job, really takes pride in making sure her customers are well taken care of, and was a pleasure to work with. She was in the middle of a business call when I arrived to the store and swiftly wrapped up the call, saying she would call them back but had a customer needing assistance. The majority of businesses don't do that so well, and I look forward to using this location in the future solely because of her service and etiquette. Best service I've received from any uhaul location to date. - Nick C.

NICHOLAS C. 
Clasificación:
5.0

I really like this Uhaul location. Unfortunately it's price are increasing and the competition in the immediate area (Menards, Lowes and Fleet Farm are renting trailers and trucks for less. Today was a good example. I had the trailer for about 2 hrs, The same trailer at Menards is $14.00, Uhaul is $26..

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will P. 
Clasificación:
2.0

Scheduler for delivery was awful and not believable! Had to go over her head for service concerns

lori M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
2.0

Had less then a quarter tank of gas . Why it wasn't full and me to return full is something I didn't understand. I made three loads 13 miles around trip put 25 bucks of gas in drop of before 7 pm waited 15 mins for the one person working to tell me I needed more gas in the truck with rain and sleet or charge me 30 dollars more. Never use these guys ever.

JOHN H. 
Clasificación:
5.0

Nice people, friendly

BRADLEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

They are amazing !

CAITLIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
4.0

I did not receive any furniture pads. The underneath on the left side was broken and i had to block the corner with the help of the driver. The door lock was sprung and i had to work with it to make sure it would hold with my lock on it. Otherwise it was a great experience!

Carl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

Would recommend only if asked.

RAYMOND N. 
Clasificación:
2.0

I had rented an open trailer to haul garden tractor the day before to get early start next day , when got home went to drive tractor on and hitch connection was not tightened and trailer tilted up. Backed off tightened hitch onto ball all better.got tractor on tied down ready to go. went out early morning and no running lights. Brake and turn signal worked so rode brake pedal to have tail lights, Not sure guess i should of check this day before but when pick up they had checked so assumed good to go.

ROGER B. 
Clasificación:
5.0

The self check-in and check-out procedures on the app work great. I do appreciate that I was given additional mileage included in the truck rental when the pickup location was moved to a new location, further away from the original pick-up location.

Edwin S. 
Clasificación:
5.0

Great people to work with!

ROBERT E. 
Clasificación:
5.0

Buck was awesome. Excellent service

BRANDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

It would have been better to start with full tank of gas instead half of tank. Easier to figure out how much to put in before dropping back off.

ROBYN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER Z. 
Clasificación:
4.0

The staff was as helpful as possible in Rochester MN.Like many places right now they don't have enough help. They are doing their best and I appreciate that. However, my Uhaul experience overall has been negative in so many ways and I will NOT ever use their services again. I went the UBOX route estimating it to be most economical and convenient. I was hemorrhaging money by the time my boxes got back home. How can 2 boxes cost $2700 to ship from MN to CA, and almost 5k to ship back from CA to MN??? I was dumbfounded and livid. I got all sorts of answers from Uhaul-diesel is so expensive etc. Etc. In CA diesel is cheapest option! Had I any clue I would get gouged like that I would have rented a rival truck and saved an arm and a leg. Upon unpacking we are noticing items damaged-bent, broken,chipped- antique furniture, pictures, collectables, not too mention mouse droppings...beyond disapointed and disgusted. Apparently the extra fee I paid for "insurance" is completely useless...to the consumer anyway. How disheartening and frustrating is that?? Also, getting in touch with someone at Uhaul is a lesson in futility. You will be put on hold numerous times only to get disconnected or someone NOT in your location. I was charged for renting in a state I wasn't even in or going to, when I already had paid up over a month in advance in the state my boxes were being shipped to! All because a call center woman-Christine, was impatient and would not hear me out. Trying to undo that was another nightmare. And they won't pro-rate. 3 days or 30-its all the same to them. This whole ordeal has been grossly expensive, and highly confusing and frustrating. Never again.

MARTY J. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

Trailer drop off was performed quickly and conveniently.

Hugh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

I was charged 10 bucks for J U S T less than a 1/16th of a tank of gas

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fermin E. 
Clasificación:
5.0

5 stars! Excellent customer service. Friendly, patient and accommodating!!

JACOB P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY L. 
Clasificación:
5.0

Everything went very well and it was so convenient compared to renting a truck and driving it half way across the country. A great idea

Keith G. 
Clasificación:
3.0

Very prompt and efficient return process.

RANDY N. 
Clasificación:
5.0

Great experience.....would highly recommend!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

The plastic mattress covers with handles to move mattresses that you sell broke very easy and ripped easily causing mattresses to fall on the ground and get dirty

CRAIG B. 
Clasificación:
5.0

Great dervice/facility.

Chris M.  |  First Impressions 
Clasificación:
5.0

Incredibly friendly and helpful

TODD L. 
Clasificación:
1.0

Took 2 trips and 2 different stores to get my truck which I reserved. Did not tell me I had to pick up from another location and wasted 2 hours of my time total. GM at one store said I'd get a discount for hassle yet still charged for full price. Not a good experience whatsoever

ZACHARY O. 
Clasificación:
5.0

You couldn't possibly do a better or faster job than you did for me!! It took less than an hour to install a hitch on my 2020 Subaru Outback.

Richard H. 
Clasificación:
4.0

There was some trash left over from a previous renter in our storage unit. Besides that, everything was pretty good.

NICOLE K. 
Clasificación:
4.0

Your mileage is way too expensive. Cost me more paying for miles than the rent for the truck. I'd suggest first 50 miles free

LORI S. 
Clasificación:
4.0

1. The cost was higher than what I was originally quoted. 2. The gas take was only 1/4 full! Yet, we had t return it with a full tank. 3. Originally I was told we could pick up the truck at 6:30 am then found out we couldn't until 7 -which put our loading schedule off. Frustrating!

jeanette F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan O. 
Clasificación:
5.0

Friendly staff and very helpful hooking up trailer and going through safety check and documents. Clean and roomy location.

candace P. 
Clasificación:
2.0

Improve staff, I waited over 15 min to pick up equipment and while waiting I notice the center wasn't clean and boxes needed to be unbundled to sell single ones. The girl finally showed up and was friendly and I asked if she was by herself and she said yes bc her manager was picking up items, he returned to the center with no items in hand and wasn't friendly at all. When we went to drop off at the same location we waited for almost an hour for someone to take the trailer off and finish the contract but we gave up and did it ourselves and left. Overall not a great experience. I don't recommend unless your wanting to do it yourself or wait for hours bc no one stays in the show room.

CLARISSA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivory K.  |  First Impressions 
Clasificación:
5.0

Very efficient and friendly staff.

NORMAN T. 
Clasificación:
5.0

No access after 10

Kirk S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Can't think of anything. Very easy process.

LELAND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERAD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S.  |  First Impressions 
Clasificación:
4.0

i used the app to check the truck out. The process worked but was very frustrating. Upon arrival I attempted to check the truck in using the app and failed. I had to get assistance checking it in. Not a fan of the app.

Larry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Caleb and his wife were super fast, friendly, and helped move everything safe and efficiently. They communicated throughout the moving process and answered all my questions along the way. Thanks so much!

Ross B. 
Clasificación:
1.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
4.0

Individual U-haul employees did the best they could short-staffed, but I hope that the company improves their communication with customers. My recommendations are: 1. customers should have direct access to scheduling # instead of getting transferred from one customer service number 2. customers should be allowed to KNOW WHO THEIR MOVING COMPANY IS AND HAVE CONTACT INFO FOR IT (my subcontracted moving company had no website, no location on google maps, and opencorporates.com listed it as inactive so I truly thought my box was stolen with no way to talk to the company) 3. do not schedule a delivery if the box has not arrived at the u-haul facility. this happened to me twice and I wasted two days waiting When I managed to get a customer service rep on the phone they were very helpful, and my box arrived safe. I'm satisfied but after having to sleep on the floor for a week... I will not be using u-haul again.

Amelia T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

Staff at this location were very helpful, even helped with directions around the area. Very quick and efficient, and answered all my questions!

Margaret F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie D. 
Clasificación:
4.0

I found the phone app system to be very clunky and unreliable. I had to give up on uploading a photo and have a person at the counter finish the check-in process. I'm glad I was returning during business hours, or this could have been a fiasco.

jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amani L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAHRUDIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily F.  |  First Impressions 
Clasificación:
5.0

Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!

Diane P.  |  First Impressions 
Clasificación:
4.0

The employees were helpful and friendly.

Monte P.  |  First Impressions 
Clasificación:
5.0

You made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.

Gillian K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G.  |  First Impressions 
Clasificación:
5.0

Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.

Robert W.  |  First Impressions 
Clasificación:
4.0

There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.

Vicki M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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