Customer Reviews for U-Haul Moving & Storage of Rivergate

613 reviews

1515 Gallatin Pike N   Madison, TN 37115

(629) 221-2502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(629) 221-2502

1515 Gallatin Pike N
Madison, TN 37115

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry H.  |  First Impressions 
Rating:
3.0

Well not overbook your trucks, and if you do need to realign contact the customer first to see if they can even use the equipment you are putting them in. I went from a 10' to a 15' to a 26' all in the space of a few hours. I had only a few household items and a 26' truck was way to big.

James W. 
Rating:
4.0

The young man (Marcus) that checked me out was working alone Saturday morning and the store was very busy. When I arrived there was a rather upset customer and a mother/daughter first time renter. He handled the first customer complaint efficiently (issue was at a different location) and satisfied the customer. That's where he really impressed me because two other customers came in at the same time. He was able to take care of both the mother/daughter and me at the same time helping answer questions while completing my reservation and explaining the trailer I was renting to the mother. It wasn't the fastest checkout ever but the patience under pressure he showed was fantastic.

TROY C. 
Rating:
5.0

I don't think nothing at all. Great service.

VICTOR S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

Scott S.  |  Online Move In 
Rating:
5.0

Walk the customer out to the vehicle and show them which one they have rented so they don't have to hunt for it!

RHONDA P. 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Excellent customer service-thanks!!

Herbert B. 
Rating:
5.0

Thank you very much for everything who helped me your servers GREAT.... Again thank u for ur help😚😆

MARIAN B. 
Rating:
5.0

The office staff were AWESOME!!!!

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrick b.  |  Overall Experience 
Rating:
2.0

They didn't have the needed utility dolly.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

JOELELEAZAR G. 
Rating:
5.0

Customer service during pick up was great eventhough they were busy. Returning customer service was awesome. He was very nice, courteous, and very helpful!

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Make sure to tell customer not to drop their keys before they do their return truck online. We were unable to get one of the pictures due to already dropping the keys in the box after locking the truck up.

OFFIE F. 
Rating:
5.0

Customer did not leave a comment.

Ed R. 
Rating:
5.0

So easy & convenient

Kejuana M.  |  Online Move In 
Rating:
5.0

Always good service!

JAPHO H. 
Rating:
1.0

Make speaking with the local storage place easier!! Not 1 time was I offered to be transferred to the local place to get my questions answered. **Hire more of Lexi drivers… she was fantastic Answers to the questions above: 2. Was not able to ever talk to the local staff so that answer is N/A for me 1. Also can not appropriately grade the location overall as I was never given the opportunity to deal with them

karen T. 
Rating:
5.0

Customer did not leave a comment.

Letitia U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCAS A. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL G. 
Rating:
5.0

When this pandemic is over will there be an option to pay with money?

ALPHONSO M. 
Rating:
4.0

Overall I had a good experience at this location but if I had to think of one thing I would change it would be to better prepare the staff

FERNANDO G. 
Rating:
5.0

Continue to keep the staff and good customer service.

LATOYA H. 
Rating:
4.0

Madison only handled our arriving u-boxes. The staff was very nice and helpful. Our 3rd party deliver/unload company was a no show and u-haul staff made quick arrangements to just deliver the u-boxes so we could unload ourselves. The women who delivered them were wonderful, arrived as scheduled, friendly and professional, returned the next day as promised to pick them up. Just a heads up for new customers, if charges are unclear, you will be charged for each u-box, one months rent, to deliver boxes to you, to insure them, to transport them across states, and deliver them again from main terminal to your home. load/unload help at each end is also extra. Consider all these costs when preparing your budget.

laurie B. 
Rating:
5.0

Everything was great and much better than my previous experiences with U-Haul at other locations.

KATRINA M. 
Rating:
4.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B.  |  Overall Experience 
Rating:
5.0

Great job.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

The best experience, would use U-Haul over any company!

Justin B. 
Rating:
1.0

Customer did not leave a comment.

Holly R. 
Rating:
5.0

Customer did not leave a comment.

Michelle L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer service was tough in Nashville. I ordered packing blankets and did not get them. I don't know if I was changed for them because I don't have an itemized bill. Everyone was nice however.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Marsha E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Your people made it easy.

LARRY U. 
Rating:
5.0

Customer did not leave a comment.

Suzanne R. 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britni R.  |  Overall Experience 
Rating:
2.0

My container per the shipped arrived a week early but we heard nothing from the facility. We had to call 2-3 times a day for 2-3 days to find out what happened. Each time we were told it was not there despite telling them the shipper provided a signed bill of laden that it was received. On the 4th day we received an email that it was there and we would be called about accessing it. Again nothing until we called 2 days later. We have shipped multiple U-boxes to various parts of the country and have never had this much difficulty which leads me to believe it is the facility that was the problem. A very disappointing experience. We still have not received credit for the box "arriving" late but the facility was quick to bill us for the next month's storage fee. There needs to be review of their customer service.

Jeffrey W. 
Rating:
5.0

Cost is VERY Deceiving! Those guys were doing a Great job at that location

CLINT H. 
Rating:
5.0

The young lady from Madison that delivered and picked up the U-Boxes was awesome. Ken at the Crossville U-Haul was great, he had the boxes ready to be picked up. The only issue I had was Crossville U-Haul they didn't have the equipment to deliver the boxes (I understand why) but we had to drive over 60 miles round trip with each box. The cost to use a 3rd person was off the chart (over $2000 ). But other than that I would use the U Boxes again

Walter W. 
Rating:
5.0

Customer did not leave a comment.

ROGER V. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
1.0

Tbis experience with uhaul was terrible. The rep who helped me set it all up gave me bad information and it was downhill from there..was overcharged and bad service. My stuff was 3 days late due to Nashville location not having my box ready for mover to pick up.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Did not encounter any problems at all. Everything was on time, movers were friendly and polite, my stuff was all together, and communication was perfect.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

David N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kalpesh P. 
Rating:
5.0

Lexi has been amazing through my entire move. I had containers going in 4 different directions and she was awesome. She had locks for me. Very professional and always right on the money!

BRYANT T. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY S. 
Rating:
5.0

The Madison, TN location nearest to Rivergate is awesome! The employees are nice & helpful. I would recommend this location to anyone needing storage or other u-haul services.

Kristi K.  |  Online Move In 
Rating:
1.0

We returned this on 10-18-21. It was not checked in properly and we were charged $158 today as if it had just been returned 10-23-21. Now I have to wait for a manager to review the cameras as if we are lying. Total BS. Worst experience I have ever had.

DUSTIN S. 
Rating:
5.0

A wonderful facility

TIMOTHY W. 
Rating:
5.0

Very smooth process. Frequent updates at each step is really helpful.

Sridhar G. 
Rating:
5.0

Not a thing! The staff provided the best customer service I have received in a long time. All are to be commended! Thank you.

Cathy H. 
Rating:
5.0

Customer did not leave a comment.

EDDIE R. 
Rating:
5.0

all good as far as personnel and locations and reseravations..

ANNETTE H. 
Rating:
5.0

The gentleman helping me was extremely courteous and understanding.

FALLON S. 
Rating:
5.0

Customer did not leave a comment.

Esme P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

I appreciated the entry for the truck to back in and use the truck ramp to slide heavy items into the truck We didnt notice it at first. Great place to do business. Customer service is the greatest!

HENRIETTA H. 
Rating:
5.0

Great location for me great people to work with

Henrietta H.  |  Overall Experience 
Rating:
1.0

My U-Box took about 10 days past its "guaranteed delivery date" to get here. I called several times to get an estimate of when it would arrive and got no answers. On all of these calls I repeatedly asked for the location of my box, to which every operator replied that they couldn't tell me because that information was not available to them. (Bear in mind, you can track pretty much anyone if they have a smart phone in their pocket.) U-Haul barely ever asked me my name when I called and proceeded to develop an attitude with me when I repeatedly asked where my box was. To boot, when my box finally arrived, my big-screen TV was broken. This company does not seem well-equipped to handle the volume of orders they've received lately, and their customer service team is lackluster at best. Never did I feel comfortable that my life's belongings were in good hands, and when they arrived I found some of my things to be broken. Wouldn't recommend this service to anyone, and the $50 they give you for every day they're late on delivery is not worth the headache.

BENJAMIN F. 
Rating:
4.0

PLEASE even out the floors. Kudos on repurposing the building but the uneven floors make moving an awkward load hard. The courtesy carts are wonderful and necessary since the facility is so large but if your storage is on the ground floor, and far from the dock, you have to creep along or your load will bounce off the cart. Other than that I would give this place an excellent.

EDDIE H. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

BETH B. 
Rating:
5.0

Customer did not leave a comment.

Cathena C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
1.0

Have more employees that aren't under the influence and have employees that actually help the customers the way they need to be helped and also have employees that don't give the customer false information upon payment

HEATHER B. 
Rating:
1.0

I keep getting e-mails in error and the e-mails do not contain a selection "If this was sent to you in eoor, click here to let us know". Calling was useless. Respectfully, Adam

ADAM B. 
Rating:
5.0

These folks are great. Second time to recently use their services. And I am totally satisfied. From the counter to the drop off. Everyone I encountered was very courteous and helpful. Will drive to this center while passing many others to use their services.

JAMES B. 
Rating:
5.0

Staff was helpful and friendly.

BRYAN J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Mauvette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

I love the customer service, she took really good care of me... I'm very happy

Nyke L.  |  Online Move In 
Rating:
1.0

Check engine light was on and had hard time starting

BEVERLY W. 
Rating:
5.0

Joe was a great help... made it a great experience.

SCOTT J. 
Rating:
5.0

Staff was friendly and helpful. Dennis and Michael

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

CARTER H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

Valencia G.  |  First Impressions 
Rating:
5.0

Nothing to add. Great and courteous service.

Marcus R. 
Rating:
5.0

From pickup to drop off. These guys are great. Very attentive and geared to customer service. Rare these days. Thanks guys

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

JAMES N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ATHENA B. 
Rating:
5.0

It seams to be managed very well

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CURTIS P. 
Rating:
5.0

Best Uhaul storage ever!!

CLAIBORNE TANN B. 
Rating:
5.0

Customer did not leave a comment.

JUDD G. 
Rating:
5.0

Don't remember his name but I believe that man went above and Beyond to help me out, felt like I made a friend.

Junior H. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
2.0

The truck clearly had had a smoker in it. I had to drive about 100 miles total today in a truck that stunk of stale cigarettes covered up by some sort of air freshener, but it was a pretty miserable experience. Also, there was an error message regarding tire pressure and the employee said it was nothing big, but driving all day with that tire pressure warning was not pleasant at all. Also, I had to wander around the location when I was picking it up trying to find someone to help. Found an employee cleaning trucks and he tried to call someone, but said he couldn't find anyone so I had to just stand around and wait. Someone finally showed up to assist me, but the delay was rather inconvenient. This was all during the pick-up. The guy at the drop off, I think his name was Joe, was very nice and did a great job so kudos to him please.

Anthony P. 
Rating:
1.0

This has been a horrible experience and the general manager, Marvin Perry, has been promised to call and respond to me . The office number is not staffed and almost every call goes to customer service.

Kortland F. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Everything was great, loved the automated check-in process online. Very convenient. 

Reid B.  |  Online Move In 
Rating:
1.0

This place is horrible.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

JAMESEDWARD N. 
Rating:
4.0

My U-Box did not arrive by the guaranteed arrival date. My suggestion for improvement would be for better communication when this happens. No one was able to tell me where the U-Box was, if it was lost, or if it was in a ravine. A tracking device on the U-Box would have alleviated the stress I felt not knowing if or when I would get my items. In the end my U-Box arrived, intact, with all items in great condition. I would use U-box again if needed.

audrey W. 
Rating:
5.0

The service was excellent, all our questions were answered - especially about the trailer we were pulling with the car on it. Both the 10' truck and the trailer worked well. Very pleased with our experience.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
1.0

Customer did not leave a comment.

monil P. 
Rating:
5.0

Nothing

STEPHAN M. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Emilie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
4.0

Customer did not leave a comment.

Ross M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

MARIA ANNA S. 
Rating:
5.0

Customer did not leave a comment.

Annette F. 
Rating:
5.0

Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!

Tasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elvira M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICE S.  |  First Impressions 
Rating:
4.0

I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.

Eddie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

valerie b.  |  First Impressions 
Rating:
5.0

Very helpful, very friendly. You have an amazing staff! Thank you

JOSE A.  |  First Impressions 
Rating:
5.0

Everything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘

ASHLEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shatekia e.  |  First Impressions 
Rating:
5.0

Cierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!

Jennifer D.  |  First Impressions 
Rating:
5.0

Marvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.

Glenda S.  |  First Impressions 
Rating:
5.0

Mr. Perry was was kind and professional!

Tonya F.  |  First Impressions 
Rating:
5.0

The Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who's looking.

ADAM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elida K.  |  First Impressions 
Rating:
5.0

The workers at Madison uhaul were the best and help full

carol j.  |  First Impressions 
Rating:
5.0

Marvin and his team were extremely professional. I'd recommend 100%.

A Alan I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYOSHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonia p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delores y.  |  First Impressions 
Rating:
5.0

Very friendly staff

mark p.  |  First Impressions 
No reviews have been submitted for this location.

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