Comentarios del cliente para U-Haul Moving & Storage of Redwood City

Cannot open attachments that are being emailed. The program is not supported.

Truck was not ready at reservation time and had to pay movers for 1.5 hours without a truck.

what a piece of work this place is. I reserved an auto transport trailer. my reservation was switched from Belmont to this location. I showed up, and was helped by a girl whose name starts with "J" .. I don't remember it. No other customers were there at 12:30 pm and I got checked in pretty quickly. come to check the trailer and the front passenger side tire is bald.. and I mean this is not usable and dangerous. There is literally no tread left. As I was going to tow a car cross-state, at night, with my children in a cab of my truck, I was not going to accept this trailer. This girl proceeds to tell me that the tire is ok.. and I will be ok. When I don't accept the trailer again, she offers me the only option of a refund. I don't accept it as well, because my plans were made months ahead, and I am traveling that day. I asked to speak to the manager and her response is none are available and even if they were, they would tell me the same thing... I asked to call the main uhaul number, and she told me to call on my own. When I sarcastically told her that she was "very helpful", she mumbled something under her breath, just loud enough so I can hear. at this point some guy comes out from the back asks what is the problem, and after I explain the tire issue, he looks at it with me and immediately agrees it is not usable. Although another trailer is sitting there, I apparently can't take it because it is not "assigned" to me. and I was hauling one-way. He sais he will try to help. As I am waiting for about 15 min, I figure I'll call uhaul. The lady on the phone was helpful and was reaching out to the manager. Another 5 - 10 min later original "J" girl comes out and sais another trailer is there for me to use (3rd one). I look at it. and again tire is worn.. though not as much as the first trailer. As I still had the lady from uhaul main number on the line, she recommended I take the trailer, call roadside assistance and get them to come over and replace the tire. That idea was fine with me. Of course with my luck, computers broke and it took another 1+ hour to get the trailer and leave that place. at the end, I didn't have time to call roadside assistance and drove as-is. When I was returning the trailer at destination uhaul I mentioned the bald tire and got ignored.. last time for the redwood city.. it was a horrible experience. P.S. I took pictures of these tires, wish I could upload them

I was fraudulently charged $45 for refueling by the location. I returned the truck with the same amount of fuel or perhaps a bit more than when I picked it up.

Great customer service professional and polite. I grew up on Mariposa street in Phoenix . On of our neighbor was a Shoen brother.

The people were very efficient & helpful, especially the worker who got our truck ready.

Everything was great. No complaints.

Pricing is not advertised correctly.

hot coffie in the morning.

all the employees there are excellent, well trained, and very nice

I think U-Haul is an excellent truck rental company.

Everyone was very helpful, courteous, efficient and knowledgeable.

service was very good and we were able to get in and out very quickly. appreciate it.

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

The manager who opened up on 1/21 took my rental return key without explaining that it would cost me an extra $20 to do that rather than waiting to return it to him when he was at his computer in two minutes. That action was shady and indefensible. As a result, I'm not coming back to the location until those $20 are refunded - which he was supposed to call me back about, but never did. Poor, short-term decision to bilk an extra $20 from a customer. I will make sure to share that story and dissuade anyone who asks me about my experience with this U-Haul location.

They didn't have my tow dolley on the lot and it took then forever to just give me a different one.

Was told I would get a discount since my rental was not ready by 7am. Arrived at the new time and waited an additional 30 minutes despite having to pick up at 11am, lost pretty much half a day and then got no discount. Was pretty much late to deliver the truck, but I did not put gas since it was late. Would’ve been nice to wave the cost.

The counter staff also handled the release of the equipment outside. This left the front counter down to one employee or even unattended. I realize the cost of staff is a factor, but I think it would be more efficient to have the counter staffed at all times and have a couple of people dedicated to issuing the equipment outside. Not all day, but during the peak pickup times in the morning.

Lube lock. I couldn’t use it. Otherwise good service and selection.

Everything I needed was provided and the service is excellent. It gets easier and quicker to do business with this location each time I do.

I was charged $20 for ??? I do not even know why. Was not told when I rented truck. Just extra $20 added. Would like an explanation of what it is and why I don’t know about it.

staff was efficient and asst manager took pictures of damage before i took the trailer--- i was slightly over my 24 hour time frame but they were accomodating--- over all excellent service..

You guys doing a great job!

They were very helpful and nice

The staff was very informative a fast to help. I will be going back.

Excellent service. Love being able to do the paperwork online. Check out was a breeze.

The truck was supposed to be picked up at Jackson street in Hayward ca. The truck should have been delivered there because I had a guaranteed reservation there. Instead the day before I picked it up I was told I had to get the truck in Redwood City. I actually was going to switch to Penske but the pickup time was later. U-Haul should have done better for customer service and brought the truck to the location we agreed upon as the pickup site.

Great experience

Good team. They work really hard to help people move ahead. The impact of their efforts should be recognized!!

Great service would highly recommend.

Great spot.

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

Offer tape when people buy boxes (needed to secure) and straps and blankets for furniture moves. OK to charge, but having to go out and find these items later is time consuming. Edmundo (sp?) very polite and helpful. Rise Krag

It was all good! Thanks

Great Uhaul Center

I rented a trailer for two hours, but had to give them my driver’s license, email address, and contact info of a second person. When asked why, the representative said it was policy. It felt like data collection for no reason than to build up a database of info. It’s a trailer, and you have my driver’s license. Don’t intrude with all that other stuff. I will be searching for alternate places to rent from in the future.

Keep doing what you do the way you do it!

Quick and easy at pickup and return

Everything was a great

Check and return was very smooth

Everything was great until I received a text 5 hours after I dropped the truck off stating I had not returned the van. I responded and didnt hear from them again until 1pm the next day stating I needed to return the van. I called back and said I dropped it off 4 hours after I rented it. They said they would look into it. Next thing I get is a receipt that shows them charging me 2 days and $20 for ins I told them I did not want. I call to get it fixed and was told the manager would return the extra day plus one day of ins. I objected to this and am still waiting for a manager to call me back. To be continued...

Nobe

There's no improvement necessary. Thank you for such excellent service. You truly share and care for the people. Happy Holiday!!! Chaplain Conner

Great job. Thank you.

I will recommend UHAUL to friends and family!

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Very Well Done.

Staff was very helpful and friendly.

No comment!

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Awesome service.I recommend U-haul to everyone.

What I expected.

I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

My experience was wonderful

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

yea

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

everything worked as expected. got help for moving so didn't see the facility.

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Thank you.

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

The office help is really what makes this u-haul great. True customer service experts!

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

The only drawback is you can hear rats or mice in the storage units somewhere .

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.

The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!