Auto check in and out via the app is very clunky, doesn’t work well and very frustrating!
Audrey FCustomer Reviews for U-Haul Moving & Storage of Redwood City
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Your IT needs work. On drop off the app crashed on me and pickup the agent’s system crashed on him and we had to restart.
Burt CThe truck we got must have been newer as it was not that noisy in the cab compared to when I have rented before. Nice to have the newer truck. It was clean and appeared well maintained. Getting it with only a quarter tank of gas instead of a full tank did delay our trip a little as we had to stop on the way out instead of when we returned it.
LINDA DDISGUSTED - Rented a 15' truck for a few hours. However, after driving approximately three (3) miles to our destination the gas tank lit red, signaling no gas! How can UHaul agent allow this to happen?? And the agent had the audacity to instruct to return truck with the same level of fuel in the tank! I had to gasup two times ensuring that Uhaul did not get more gas than they deserve. Adding insult to injury, I mentioned the issue and inconvenience to the agent who received the truck upon returning, who looked at me, no reaction or apology, with a grin on his face, instead asked me if I want a receipt for the rental transaction! SO UNPROFESSIONAL, POOR TRAINING AND NOT GOING TO PATRONIZE EVER AGAIN!!
LYRA O1) When customer is checking in and getting key, before the customer leaves counter, tell customer to look at the detailed email or text you are sending customer. No one at Redwood City California location at 10 AM 1/8/25 did that and I only discovered the document after returning the vehicle. 2) Take the big cardboard sign out of the vehicle windshield so customer doesn't have to-a nuisance 3) Explain in advance that customer can ignore the check tire light-I had to find and ask manager, a nuisance. Manager blamed it on device staff. It creates impression you don't service your vehicles.
CARL CThis is my go to location onthe Bay Area Thank you Redwood City U haul William
WILLIAM SI reserved a 5' x 8' trailer. Uhaul called the day before ant informed me that the closest one was located in Richmond, California, one hour away. We had to settle for a smaller trailer.
WILLIAM ZDid not provide me with confirmation of drop off location. Was not helpful in speaking with corporate to confirm. Not customer centric and disappointed in the lack of caring.
Masa NGreat service. Thanks Eddie!
Andres GVery helpful and professional place
AAMIR BEddie and his staff are amazing. This is the only U-Haul location I will be using.
Loleini VThese guys are awesome!
KEVIN DWhen I came to get my reservation Lexi was quick, knowledgeable, and had a great attitude especially that early in the morning. The van ran great but was somewhat dirty inside which was fine as I had everything in boxes so just mild feedback, would rent from this location again, thank you. Jeff-
JEFFREY STried to charge me for gas even though I filled up right before I came. Front receptionist, harassed family members supposedly said it was policy to call someone who knows me? Does not make sense poor service.
CHRISTOPHER MThe mobile app checkin process is weird and unhuman. If I could spend 20 minutes filling out details and taking the photos then drive away it might be okay but to then spend another 20 minutes trying to find a human to give me the keys was extremely frustrating.
KEIRAN TThe people who work there were no help at all. I wish I got the woman's name I spoke to on the phone for customer service she was great and I wouldn't have even been able to get into my van that I rented if it weren't for her help. The people who work Monday night are terrible and should be re trained with courtesy and manners.
Nina OThe use of online processing was not customer friendly. I could not get the app to work on after hours drop off and got charged. Nonsense.
JOHNATHAN FExcellent service.
Francisco PLexi helped me check out and in- BEST experience I've had renting from UHaul in 30+ years. She's worth her weight in gold!!
DAVID AI had a bad experience at this place considering that it was not the first time I rented a truck.Yesterday I rented a truck for 4 hours, the same day the truck was returned four or three hours later. I left the truck in the designated area. When I returned the truck, a person from the State told me to leave the keys inside, which I did perfectly. Then I asked him if there was anything else I could do to check the truck. Then he told me no, that there was nothing else to do, that everything was fine. I was surprised the next day when an employee of that same branch called me on the phone asking me about the truck keys, telling me where I had left them when I had left the keys inside the truck, as the manager had told me. Then I didn't understand why he was calling me on the phone asking me about something that the employees should know about and not me. That's not all, and that's not all. A person called me on the phone asking me what time I was going to return the truck, a truck that I had rented the day before, telling me that they needed to charge me for 4 days when I had only rented the truck for four days or basically one day. So I never understood the reason for calling me. But that didn't end there. Two hours later, a person called me asking me the same question, telling me at what time the truck was going to be taken away and that if they didn't take it, they were going to charge me for four days when I only rented the truck for 4 days. It's a very logical question to ask a person about a truck when the truck had been returned the day before. So, how do you control the way people take the trucks?Uh, the guy was trying to charge me for six days or four days which I hadn't used and they tried to swipe my card many times to charge me for four days when I hadn't used the truck for four days. I only used it for 4 hours. So the trucks have GPS or what's the way that you guys can tell which truck has been returned or not returned. Someone's doing a bad job there.
NELSON CTruck broke down. You had it towed. Then you called later to say I never returned it. Then 17 days later you charged me $1100 for the experience!!!!!!!!
Jason SYou need to hire more help.
GERILYN LFriendly customer service
ETHAN CReturning the truck took longer than expected because they had sent two of their employees to another location to pick something up and they were short staffed. At the end of a move that's the last thing I wanted to experience.
SUSAN LThe automatic doors didn't work. If I didn't arrive before close, I wouldn't have been able to get in. Also, there was a rat trap in my storage unit which made me worried there might be a rat problem in the building.
Emily H | Online Move InLess than helpful staff. They make you feel as if they're doing you a favor by having to help.
MARI EGreat service, simple and quick.
Harold JThe truck I was given had NO BRAKES!!! When it was loaded with furniture and you step on the brakes, the truck shook real hard and screeched real loud. My trusty contractor who helped me move would not let me drive it. He said it was too dangerous. HOWEVER, when I returned the truck and told (I forget his name), he gave me a FABULOUS discount and he noted that the truck was going to be checked out. Thank you so much for the wonderful discount of $75.00. It meant so much to me financially. Regards Pilar Rodriguez
PILAR RStreamline the rental process and get additional help at this location.
WILLIAM KYes.
JESUS MWorst customer service ever. Never coming back
Saivijayan SArrived and the app asked me to go inside to get the key! The location was closed. I had to reach online to find the drop box code and get my key. Took me an hour to get the car although it was supposed to be fast with mobile check in. Also the app was not working for me to check in the car status !
MOHAMED ATook over an hour to pick up my reserved trailer. Only one staff member working. Many people cancelled their reservation in line and walked out. Horrible experience.
REID MI arrived and waited at the drop of area as the sign indicated. No one came to assist so I finally went inside where two employees were sitting idly. I told them I had a return and the woman said she'd call someone to come unhook the trailer and send me a receipt electronically. When the gentlemen came to unhook the trailer from my car he didn't even acknowledge me when I greeted him. And when I thanked him for the help he looked at me like he'd never even seen me before. Quite unfriendly all around.
RICHARD LThe U-Box was not ready to go as promised. Furniture pads were missing. Went back to get 24 pads but they only gave me 12 (and said there were 24 in the bags). I ended up going to a different Uhaul location to get the correct number of pads. Overall not a great experience at this particular location.
Darren BUhaul is in breach of contract, in dishonor, in default, and accepts the consequences of being liened for unjust enrichment, double-dipping, RICO violations, tax evasion, failure to fully disclose, creating securities with my property, and operating in blatant fraud. UCC 1-308...
Amy S | Overall ExperienceI had reserved a trailer a week in advance to be picked up at another location. The day of I arrived they told me U-Haul changed the pickup location and did not tell me. Then I had to drive an hour to pick up the trailer at the new location. U-Haul said I could not drop off the trailer at the location closer to me, so I had to drive an hour to drop it off. Almost criminal.
Andrew NIts not the location i chose which means i had to drive 35 miles in the oposit direction . The locatoin itself was clean and great help
Randy HVehículos limpios y las chichas que atienden son amables y bien. Informadas excelente servicio al Cliente
JUAN PTakes forever for pick up only one employees working making us late for our customer
MARVINFREDDY BI normally rent uhauls from the Redwood City location. But when I went to pick up the U-Haul. The attendant was very rude and honestly poor customer service. He had an attitude and rolled his eyes and talked to you in a disrespectful and unfriendly way.
ERIC RLocal UHaul always a pleasure to deal with
RONALD LChecking back in before you close is a lot easier
RALPH GI was told on the receipt that the tank had to be delivered at 5/8ths full. When I picked up the truck it was less than half full. This necessitated me to buy gas that almost equaled the cost of the entire rental. I was only driving 4 miles over 2 hours, so I was paying to subsidize the gas usage of other rentals. This is a scammy tactic in my view.
James BThe cashier was friendly and explained all the options I have to rent the truck.
JOSE VAs friendly and helpful as your team was, I feel that the staffing model you use is too thin. Given the traffic I see through this location, it would seem both obvious and intelligent and also economically wise to have more staff present. And they would be less stressed (and more likely not to churn) -but you'd know that if you had a lick of good business sense.
MATTHEW WCustomer service , non existent. Don't dare ask questions or change try to change your reservation, you will get a solid no we can't . Too bad Penske is so expensive . We need more competitors so staff can really work that customer service that is greatly needed at U-Haul.
LUIS PMore staff to help reduce wait time
Franklin FOnly 2 staff members serving customers. They did what they could but severely understaffed. More than 30 min line Saturday morning.
HANNES RI am giving 4 star because the move out function on the mobile app. I tried like 20 times but it always errors. I have to call customer service to move out. However, the customer service were good. Besides the move out function, I would use uhaul storage again.
Son N | Overall ExperienceGreat customer service!
FABRICE AJose was basically doing everything on his own. It's wrong !!! Saturday morning somebody needs to be there at 6:45 and get the store ready to open at seven. Santos in Mountain View shows up at 6:30 every day to get his store ready.
MICHAEL SI was really happy I was really satisfied.
virginia gGreat as usual
RALPH GDefinitely need more parking on the property for customers. Other than that, great job on customer service. The rep that helped me, had me in & out in 5 mins tops without reservation.
HENRY PIt supposed to open at 7. I got there at 7 and I been waiting outside 20 minutes until someone finally came to open. They gave a dirty nasty van with dog hair all over . I rented it cause I needed for catering services. The worst experience ever. Of curse after I done using it I took it to the car wash. People renting the van next to me are not responsable of getting something that dirty and disgusting. When I returned it I been waiting outside for someone to come and check the van for more than 15 minutes. No one came and Decided to leave. The same Day I got charged for $133 without telling me the reason. No calls no nothing, they just did it. I was a regular customer and It's hard for me to believe that I'm coming back to this place again
JUANMARTIN BThe staff are friendly and helpful, great job!
GLEB FThe staff are great the only problem i had is before this rent i rent another truck maybe aweek ago sept 11 2024 i rent a truck and i ask the girl at the counter how much for the moving blanket she said $5 per 6 blankets and i was shocked cause its so cheap so i ask for 4 bags total of 24 blankets and when i returned the guy at the returned ask me wheres the moving blankets i ask why is he asking me that i purchase them he said no im just renting them for $5 i was mad because he said its somewhere 200 plus to buy all of them and i told them i will returned it just waiting for the customer to ask us move their furniture again i have moving business thats why i thought 6 pad is only for $5 im trying to get a hold of them but no one is answering the phone
MARVINFREDDY BCheck vehicle for problems, tire pressure, right rear brake light not working.
JAMES YNot enough staff
Preeya LThe guy at the counter with glasses and a lazy eye was rude and even made some remarks that made me feel uncomfortable. I told front desk but I doubt anything was done
FRANCISCO I | Overall ExperienceThe after hours security keypad is malfunction making it impossible to access my storage unit.
Paul J | First ImpressionsKeep Up the Good Work
David N | First ImpressionsI have been working with Uhaul for over tens years, and will keep working with them. They were very helpful when I was moving Our Homeless" off the street into their homes, apartments, rooms, etc. Thank you Uhaul!
Thomasina D | Overall ExperienceI reserved my space online. When I arrived to look at the unit before moving items, the code I was emailed didn't work. I went into the office to speak with the rep at the counter and let him know my situation. He didn't say much but handed me a card to gain access and how to use it. I was able to get in. I was aware my unit was on the second floor, but there was no elevator. When I opened my unit, trash from the previous tenant and the top was chain link fence (not a solid ceiling) with trash on top of it. This wouldn't work for me. I went back to the office and explained I could't use a unit upstairs without an elevator. There was space on the ground floor however it was more expensive. Based on the condition of the upstairs unit, I decided this wasn't the facility for me. I thanked the gentleman and he canceled my unit. I now know why the space was so inexpensive.
Kathy N | Overall ExperienceThe staff member that assisted me was rude and argumentative when I told him I was entitled to a promo he did not want to give me. I had to repeatedly direct him to the UHAUL website for reference until he finally applied it for me.
KIMBERLY J | First ImpressionsThe staff at the Redwood City store have been outstanding. After a couple of visits to the Mountain View store, I realized that they might be exceptional, but perhaps MV is just understaffed. The place was well-lit, but not the unit. I found rat feces on my stuff when I emptied the unit, but no damage worth mention. Again, kudos+ to the RWC staff!
Raymond K | Overall ExperienceI love the staff at that location. They're very great.
MARCUS V | Overall ExperienceI reserved and confirmed a medium storage unit the day before and on the day of my move in. After check in, it turns out the storage unit is still locked. The attendant told me to come back in a few days which is not feasible for me since I am coming out of state. I had to rush to the closest storage unit at Belmont, CA and have to store my things there instead
Rajany D | Overall ExperienceThe manager was awesome and the staff was very helpful. They really assisted in finishing my cross country moving experience. They made the closing out process so easy. ¡Gracias!
TIMOTHY Z | First ImpressionsGreat local staff
Andrew H | Overall Experiencehorrible experience. I found a dead rat in my storage unit and a month later someone broke into my unit and stole all my belongings. Facility manager Nicolas Lopez doesn't do his job at all, he was never available by any way - never on the site, neither answering calls, texts or emails. I didn't received any help I needed
Olga P | Overall ExperienceI had never had a storage unit before. Several friends who have rented storage units (elsewhere!) had mentioned to me that the properties were sketchy or located in outright dangerous neighborhoods ... or were dirty orhad leaks or a stench ... or getting in and out was a hassle ... or some combination of these factors. Then another friend told me that Redwood City often has problems with rats. I'm pointing these things out to you so that you understand the bad conditions I expected. However, this Redwood City U-Haul storage facility was much closer to my most optimistic wishes than to my low-bar expectations. Every time I visited, the place was clean and easy to access. I always felt I was safe here and that my belongings would remain secure after I left. I was impressed that staff members were only one room away (as long as I visited during regular business hours) if I had questions. On my first visit, a staff member made sure I knew where the bathroom was, which made me feel welcome. During another visit, I had trouble repositioning scaffolding/staircase, and a staff member took notice of my struggle and offered to assist me! I was more than happy with my experience here. Thank you to your wonderful staff!
GENEVIEVE L | Overall ExperienceI'm happy that this is the facility I chose for storing my belongings. It seems safe, it looks and smells clean, and I spoke with three employees during different parts of my visit--all of whom were kind and helpful.
GENEVIEVE L | First ImpressionsAbsolutely LOVE Nick & his entire Crew!!! Professional, polite, always helpful... Their Uhaul is our "go to" for everything we need. We drive out of our way to utilize this location "because" of their Exceptional Service...
Amy S | First ImpressionsNicolas Lopez and staff were very customer friendly. Unit 1099 - Pauline
Pauline H | Overall ExperienceVery nice gentleman who was helping me with very good manner is a plus 🙏
sharon f | First ImpressionsThe poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff
george g | Overall ExperienceThe General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080
Pauline H | Overall ExperienceI did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.
Vernon B | Overall ExperienceI highly recommend using U-Haul storage facilities. There are many pluses and some negatives. On the plus side it is not expensive, conveniently located, lots of space for the price and accessible 24/7, the one-month free feature is a great bonus. On the negative side the height of each space could be higher, there are no elevators if you are on the 2nd floor.
Vernon B | First ImpressionsThe hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.
Paul D | Overall ExperienceExcellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.
Elizabeth A | Overall ExperienceManager Nicholas is great. He is kind, understanding, considerate and professional.
Phyllis L | First ImpressionsExpensive compared to other storages
TIMOTHY M | Overall ExperienceThanks for being so close to my home.
Mychal B | First ImpressionsThe customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.
GILBERT S | First ImpressionsThe customer service people were always helpful. One young lady there was a prodigious and exceptional worker.
ellen s | Overall ExperienceI just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.
jacqueline h | Overall ExperienceUhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.
Lynell M | Overall ExperienceThe staff was great, everyone has great customer service skills,👏👏
FERDINAND V | Overall ExperienceStorage unit was not clean. Also the unit was on the second floor and there was no elevator
Sicong H | Overall ExperienceVery customer friendly and very knowledgeable of the customer concerns.
gilbert s | First ImpressionsThe one drawback was that my unit required a metal staircase to be positioned in front of the unit. It was a bit tricky to get in and out.
JOHN M | Overall ExperienceLike with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.
James A | First ImpressionsStaff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!
Olga P | First ImpressionsThe crew here is an excellent example of how customer service should be. professional, friendly, courteous and knowledgeable. I have dealt with Daniel a few times over the years and always a great experience. UHaul Redwood City ROCKS!!
JOSEPH O | Overall ExperienceThe young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.
Judith L | First ImpressionsHuge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.
Judith L | First ImpressionsReserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn't really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit's lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren't there before, so something had to have leaked or sprayed onto our things. I'm glad we were able to have at least some kind of storage for the time being, and for what it's worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn't the worst possible experience.
Miki H | Overall ExperienceThe associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang
rose l | Overall ExperienceThe units are a little small. Short on the inside.
Michael H | First ImpressionsThe instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??
Kapil E | Online Move InGood facility but the rates are extremely high
Jason K | Overall ExperienceHey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.
Jennifer P | First ImpressionsNEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM
Mark F | Online Move InStaff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.
Bridgette D | Overall Experiencefriendly and effieient
Jesse C | First ImpressionsExpereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.
LOUIS C | Overall ExperienceThe truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.
TINA A | Overall ExperienceGreat experience
tess R | Overall ExperienceCheck -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.
tess R | First ImpressionsI will recommend UHAUL to friends and family!
hermie k | Overall ExperienceThe staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.
LeAnn E | First ImpressionsThe workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!
Zheng Y | Overall ExperienceVery Well Done.
Joseph J | First ImpressionsStaff was very helpful and friendly.
GREG B | Overall ExperienceNo comment!
hermie k | Overall Experiencevery grateful to the general manager and staff for helping make our move from CA to TX very smooth
William B | Overall ExperienceThe staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.
Yeehui Y | Overall ExperienceAwesome service.I recommend U-haul to everyone.
william l | First ImpressionsWhat I expected.
ERIC J | Overall ExperienceI was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven't been to there since moving helpers picked boxes for me.
SAU L | Overall ExperienceLines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.
Ronald S | Overall ExperienceI had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.
Ethan F | First ImpressionsMy experience was wonderful
richard g | First ImpressionsIt helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.
Marc D | ReservationRates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.
Sriram S | Overall ExperienceThe staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help
Susan O | Overall ExperienceStellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.
Christopher T | ReservationI was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.
TATSUTO I | Overall Experience