Customer Reviews for U-Haul Moving & Storage of Redwood City

Rating:

1.0

Reserved moving truck for 2 days but needed to park it at the location the first night and they said it's not allowed. Made no sense to me why. So I returned it and will go to a different location tomorrow

Rating:

4.0

Clarify how to process the return for a trailer. We could not find a form to confirm we had returned the trailer and had to wait till following day to get a phone call from the office (which we appreciated).

Rating:

5.0

Has been a while since renting a truck and what an absolute pleasure! The whole process has been transformed and so efficient... BRAVO!

Rating:

1.0

Rep attempted to overcharge me. And got an ATTITUDE when I attempted to correct her. Was rude and actually said "why are you tripping your using a certificate anyway" So , since I'm using a coupon, it's ok to overcharge me?

Rating:

5.0

Good staff

Rating:

5.0

The employees were friendly. Unfortunately, the damage pictures are not up to date and don't show the damage currently on the trucks before rental.

Rating:

4.0

Don't rent a truck to somebody on empty. Put the pads in the truck that were ordered.

Rating:

5.0

2200 El Camino Redwood City Ca Does a very good job

Rating:

5.0

I had a great customer experience at the store.

Rating:

3.0

I didn't get the dolly that I paid for in advance. How do I get a refund for that?

Rating:

1.0

I found it very, very odd that you asked for multiple phone numbers in case you couldn't get in touch with me. This is an invasion of privacy. I can't recommend renting from u haul based on this requirement. It makes no sense. If I don't answer my phone, you're going to call a relative? You have my credit card, what more do you need? I will be posting a very negative review across all social networks.

Rating:

2.0

The person helping at the counter was kind but the experience overall was poor. Truck smelled very bad in the cabin and was very dirty. Coffee stains all over and trash in the center console. Ordered moving blankets and they just threw a crumpled up ball of blankets in the back of the truck which gave me no confidence these blankets were cleaned. In all my past experiences with uhaul these were neatly folded. Gas was only at 3/4 full tank. Light on dash indicating a problem with the gas cap. No one went through the truck with me or went over the dents and dings, that responsibility was put solely on me and I was supposed to upload all the scratches and dings myself? No one told me about this and the truck was covered in scratches and dents, this would have taken me an hour to go mark everything. This process should be handled by a uhaul employee and not the customer.

Rating:

3.0

Expensive compared to other storages

Rating:

1.0

Terminate NICOLAS LOPEZ the current general mgr. He is RUDE and retaliated against me because he was wrong about the COMPANY REFUND POLICY. and had to give me a refund he told me I COULD NOT HAVE. WILL PROVIDE A LINK SOONE

Rating:

4.0

The only problem with this location is that they do not provide parking for customers to leave their cars as they rent from Uhaul. They have 2 "disabled spaces". Another time I rented a van a month or so ago I was told by the employee at the desk said that they DO NOT have customer parking. She had said that you have to find a spot on the street. The street El Camino doesn't have parking. This is not acceptable that you are renting a Uhaul but telling customers that you don't have customer parking. When I dropped off the Uhaul last night I did notice 2-3 cars parked there. Another thing that was confusing was the key drop. I checked out online. The key drop had containers but I was able to lock it. No instructons were by the key box or online. So I left the key. Appartently it was still there when the office opened.

Rating:

5.0

Nothing

Rating:

5.0

Great customer service!

Rating:

5.0

You guys have come a long way in the last few years. Time between show up and drive off has really dropped. The electronic interfaces are great.

Rating:

5.0

Thanks for being so close to my home.

Rating:

5.0

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

Rating:

1.0

The general manager was on the phone with a customer while he was helping me get checked in. He put it on speaker phone and was very adversarial and condescending to the woman who was on the line. He kept telling her that she “failed to do her part” by not photographing her rental on check in. This left me nervous that I would do something wrong and I was scared to ask if I had to take photos. He then handed me the keys and told me he would email me the contract, but I never got it, and had to request it when I dropped the van off. This means I had to guess what level to fill the gas to. In addition, it was clear that the location was under staffed and I had to wait a very long time to get my vehicle. Multiple people came in to ask for service and the gm responded in a condescending manner that he would get to them when he got to them. While I understand this is a stressful job and it's difficult to find staff at this time, I would not ever return to that location and

Rating:

5.0

Nicolas was really helpful and he is very friendly

Rating:

5.0

Stay with the program.

Rating:

4.0

The rental was miscalculated - charging for two rental periods (2 days) on a 19 hr rental. I spent 45 minutes on the phone to get it corrected, making me unhappy about wasting my time and wondering how much additional income is generated to U-Haul on email receipts with supposed "errors"; something that should be automatically calculated by your system, not left to an employee in the yard who appeared more focused on his next cigarette than my return.

Rating:

5.0

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

Rating:

3.0

I think it's difficult to run this location with only 2 people on a Saturday. I got propane and rented a van and the waiting time to get these two tasks was too long.

Rating:

5.0

This place is professional and the young lady that helped me was polite and articulate about how the paperless process worked. The only minor thing was that the lot is designed with an entrance and exit but a truck was blocking that process so I exited against the arrow painted on the ground.

Rating:

3.0

Advising customers to just drop the keys off and leave is an invitation for disaster if damage or something occurs after the customer leaves but before the employee inspects the rental. Please provide a timely system to return rental equipment.

Rating:

5.0

Easy in and out. Very courteous people. Thank you.

Rating:

5.0

Nothing

Rating:

5.0

The manager at that location is very good.

Rating:

5.0

very friendly too.

Rating:

5.0

Great service by the staff

Rating:

5.0

Great staff. Easy to work with

Rating:

5.0

I rent U-Hauls about 3-4 times a year. Usually I use the Mtn View location, which is fine. This is probably the 4th time I have used the RWC location, and the service is EXCELLENT. The fellow who was working out in the parking lot - checking in returned vehicles, helping with propane etc., - was a really helpful and good guy. Thanks for taking great care of me. Vik

Rating:

2.0

Arrived at time for “guaranteed” pickup (1:30) and was told van wasn't available, they'd let me know as soon as it was ready. Stood outside the door for an hour. At 2:30 went in to check, said it was ready. How long had it been ready? How long would I have stood there if I hadn't gone in myself? Van itself was fine

Rating:

3.0

It was horrible that I had to drive all the way to Redwood City from Antioch to get a 15 foot truck. It was 3 hour round trip and 140 miles. completely unreasonable. The location was OK but not great.

Rating:

3.0

Make sure my trailer reservation was at the location I originally requested. Next time don't have it an hour away from where I live. I lost two hours traveling to get my trailer and was unable to get on the road on time and had to drive longer the next day. I will never use this service again. Since they have the market in their pocket for moving trailers they treat customers as expendable. Oh and my storage reservation was given to someone else too. Poor showing.

Rating:

5.0

Have more help for front desk when there are a lot of customers.

Rating:

1.0

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

Rating:

2.0

Guy tried to charge us for an extra day which was an agreed accommodation because we had to make two moving trips due to the smaller truck

Rating:

3.0

The people that work there don't care about the customer time, and when I drop off the uhaul truck at 100:00am they said to just leave it there and they will check and closed later then they charge me $75.00 because I apparently didn't returned until 2:45, good think I record a video before I left as a proof that the equipment had no damage and the time that I drop off.

Rating:

3.0

Customer service was not helpful. Forklift operator was very helpful.

Rating:

1.0

Horrible experience. I returned the truck the same day as I borrowed it, but Uhaul harassed me several times by claimed that I didn't return the truck on the next day, and two days later. I was exhausted and tried to explain this situation again and again. Nobody bothered to do their job to check the truck and eventually I bear the responsibility and pressure. This should be a simple thing but U-haul makes things so hard for me and caused so much pressure and anxiety to me. Horrible.

Rating:

1.0

I return my trailer a week ago and I got a receipt today that I just returned my equipment in and there was a $130 charge so I drove there and spoken to a young lady and she help me fix the situation

Rating:

4.0

The low tire pressure light was on and I have yet to receive a receipt for payment a day after returning the truck.

Rating:

1.0

The motorcycle trailer disconnected from my the ball on my hitch, luckily while was at low speed. The trailer still impacted my gas tank - I am taking it to my mechanic Monday to see if the gas tank is compromised! The trailer was not properly connected to my car. This was very disturbing and dangerous - it could have been life threatening.

Rating:

5.0

The best Uhaul anywhere Jayland gave me great service Thank you Uhaul Redwood City Sincerely William Saleme

Rating:

5.0

Nothing

Rating:

4.0

So the only problem there was that they were shorthanded , in my Opinion they should've had one more person on hand. Thanks

Rating:

5.0

The communication in the transfer of goods is abysmal. The arrival date was 10/13, so I booked the moving helpers for 10/14. The date then changed to 10/14 (on 10/13), so I moved them to 10/15 (which was tough since they were booked). Stuff didn't come in on 10/14 (by noon) and the date changed to 10/15 arrival AND I was told that's what it always was. (I have screen shots that show that's not true.) This is the second time I've used UBox and had this experience. Very poor.

Rating:

3.0

Was “ guaranteed “a pick up in Monterey Ca, was then told I had to pick up my truck in Redwood City. a HUGE inconvenience to say the least, also ended up costing me more money in time and fuel… lost an entire day of moving and packing. Hope to recoup some of the cost of lost time and fuel… U-Haul representatives were apathetic and could care less…

Rating:

5.0

Friendly associates who were extremely knowledgeable about the process to check out. Made things very quick!

Rating:

1.0

wash the cars and make sure they at least have half a tank,

Rating:

4.0

The people there were fast, nice, and helpful!

Rating:

4.0

Mobile app froze both during mobile pickup attempt and mobile return attempt. Annoying. Happened when taking/uploading pictures. This happened last time I rented as well. Had to go into office and do everything manually.

Rating:

3.0

Meh

Rating:

2.0

There needs to be more than 1 person to do everything. The wait was long with one guy to fill out paperwork, hook up trailers, demo equipment & fill endless propane tanks. As a result the wait was long for everyone.

Rating:

5.0

I wish I had taken precautions and rented a dolly, I was needing it at the end (maybe you guys should offer it for people that doesnt think of it) but apart from that all went perfect. Thank you!

Rating:

4.0

Overall good seevice. Although customers do not have a waiting area. Installation took only 30 minutes but started an hour late (total 1.5 hour wait).

Rating:

5.0

GREAT COUNTER HELP

Rating:

3.0

Check the truck before issuing. Had to move to a second truck. In good shape but not clean

Rating:

5.0

Simple and easy

Rating:

1.0

Only one person working. He was not wearing a mask. He neglected to include the appliance dolly I ordered.

Rating:

4.0

Both times I rented trucks from there the vehicles were not clean but you have to check the box that says they are clean or you can't continue.

Rating:

5.0

parking for customers

Rating:

4.0

The whole experience was pretty good but there were a few issues with identification of the reservation done on line but i all worked well. The moving help from Seaside Movers was outstanding with perfect communication and help with moving items into the house.

Rating:

5.0

Uhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.

Rating:

5.0

The staff was great, everyone has great customer service skills,👏👏

Rating:

4.0

Very customer friendly and very knowledgeable of the customer concerns.

Rating:

3.0

Like with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.

Rating:

4.0

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Rating:

5.0

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.