Customer Reviews for U-Haul Moving & Storage of Redding

Rating:

5.0

Did find a leak in the roof area ot the moms attic.

Rating:

1.0

This has nothing to do with the actual facility. The facility and personnel were great and did their best. But I went on the app to add storage and there was a deal with one month free. I decided to reserve it since we were going to need some extra storage and the one month free was what actually pushed me into going with you guys, BUT when I showed up to the Redding location they informed me that the reservation could not be found and that they could not honor the one month free. This put me in a bind because I was planning on using the storage to empty the truck to return it. Needless to say I ended up getting the storage and paying for the month because I had no choice. Your app doesn't work for shit and all I got from the staff is that this happens to them all the time. SO Uhaul needs to figure out what the hell is going on with their systems because some stuff is not talking to the locations. I was embarrassed that I was taking up so much time as a line kept getting longer and longer behind me. So I was stressing out and so was your team member trying to deal with the system issue. So I am not happy with Uhaul at all and already spending a bunch of money moving and having to add more expenses just really put it over the top for me. It blew my mind as a company that the deal I signed up for through the app was not honored.

Rating:

5.0

Easy transactions both renting and returning. The only thing is they need more people to help customers. Both times they were very busy and only 2 guys up front.

Rating:

5.0

No improvement needed! Our U-Haul truck was set up and ready to go for us. Easy check-in and easy check-out!

Rating:

4.0

Great..

Rating:

3.0

Have more employees working, I waited in line for 52 mins to pick up my reservation. There was only 4 people ahead of me and prob a good 10 behind me.

Rating:

5.0

Please try and hire more staff. The people there are great, but you can see they're overwhelmed. They need more help.

Rating:

5.0

10/10 might drive back to Illinois so I can drive here again in a uHaul

Rating:

5.0

Idk maybe a candy bowl? Big candy guy personally.

Rating:

3.0

$200 is expensive for a small truck for 24 hrs for local deliveries. Side windows and mirrors were dirty and difficult to see out of. Home depot and Enterprise Rental may be more cost effective.

Rating:

5.0

I only had 1 incident occur when I did the drop off after hours and the survey couldn't recognize the odometer values(???) As a higher and lower value. That's when I couldn't continue the survey and had to call a chat buddy to help me figure out what I should do next since I wasn't turning in any pix or written verbiage. Otherwise, uhaul rocks!!

Rating:

4.0

Justin and Erick went above and beyond for me!

Rating:

5.0

Awesome

Rating:

5.0

It was great and the staff was excellent… thank you

Rating:

5.0

Very easy return process, super fast and kind.

Rating:

5.0

U-haul saved the day! Our previous truck cancelled on us late afternoon. Less than 12 hours before truck pickup. Had to find another truck immediately. U-haul saved the day. Thank you so much!

Rating:

5.0

The employee who checks me in at 7:30 is an asset to your company. He's always sweet and helpful!!

Rating:

5.0

Really awesome check in. Quick and efficient

Rating:

3.0

We Was charged for an extra by turning the tow trailer at around 9:30am and returned the truck at around 4:30pm on the scheduled day of return,…😊God Bless💜❤️

Rating:

5.0

The online return took me awhile to complete. I took all the photos, then again individually.

Rating:

5.0

Agent was very professional, and kind. Very good employee.

Rating:

4.0

The store needs more employees to handle the counter. Not having enough people isn't fair to the one employee trying to assist numerous people. It's also frustrating to your customers.

Rating:

5.0

Customer service we fantastic. Ty

Rating:

2.0

AC didnt work well. Stearing wheel was not in good shape.

Rating:

5.0

There was only one person working at 7:30am when I go there to pick up the truck and he was very fast and helpful!

Rating:

2.0

1.) This location leaves customers waiting long periods of time when picking up or returning rental equipment. 2.) The 10ft. Box truck appeared to be severly out of alignment, or had front-end damage, as the truck and steering wheel shook violently . I returned the truck. The employee that checked the truck out to me was rude when I asked for a different truck and explained the problem. He did not say a word. No apology, no offer to give me a different truck. Nothing. When I returned the truck, the same rude guy did not look up or offer to check in the equipment. When the younger employee saw that his coworker was ignoring me, he offered to check the equipment in.

Rating:

1.0

Service vehicles Be ontime

Rating:

5.0

Employees were friendly, Equipment was nice, clean and comfortable to drive. Cargo van was a perfect fit for the kayaks. 10/10 Will rent again

Rating:

1.0

My reservation was at 7 AM and I did not finish renting my vehicle until 9 AM. The vehicle had an exhaust leak and it was not switched out with a good running vehicle.

Rating:

5.0

Customer service was outstanding in California and in Mississippi would recommend you guys to anybody You made my move so much easier thank you

Rating:

1.0

The guy behind the counter rolled his eyes at me twice . Went to the truck and came back and rudely told me he is charging me a clean up fee of 20 dollars for a little dust from the drive in the cab. When I asked him why he tells me he could have charged me more. I had a few words to say about that then two more guys came out of the back acting like they wanted to fight I'm never going through them again.

Rating:

5.0

All good!!

Rating:

5.0

Your service tech went the extra mile and did an amazing job! Very much appreciated. I hope you reward him.

Rating:

4.0

They did not have my reservation! Or the promotional storage promised

Rating:

5.0

Keep up the great work

Rating:

3.0

Bryson really needs to learn customer service skills. When I walked in to pick up the car dolly, he turned around and walked away. Another guy took care of me and got me on my way. When I brought the trailer back Bryson was helping someone so I patiently waited. He was bragging to the customer before me that he often puts people on hold on the phone and if they can't wait 5-10 minutes for him then it really must not be important. He walked them out to the equipment and never returned. After 15 minutes I called the store and he walked out of the break room and acted like I was bothering him and was like “yeah??” I told him I was there to return the equipment and he just turned and walked out to where my car was. He is not as important as he seems to think he is!

Rating:

2.0

Gage was really rude the first time we came in. He refused to rent to us even though there was still 10 minutes to close. He also told us the trailer we wanted, which was on the lot, wasn't available yet I rented it the next morning. The employees do not look clean and professional

Rating:

1.0

The scheduling people never contacted me, and refused to talk to me or call me back. This meant a lost day of work, losing a day of unpacking, 5 hours on the phone trying to find out what was going on, nowhere to sleep for a night, local Uhaul talking down to me and refusing to help, and having to reschedule the movers, etc. Before that, I would have said Uhaul did great, but delivery of Uboxes and receiving help was not good at all. So far, nothing has been done to rectify the situation. I'm bummed and disappointed…I landed ahead to try and make sure this didn't happen. How I was talked to by the local Uhaul was not ok.

Rating:

4.0

The customer service was excellent.

Rating:

2.0

I started a chat when u wasn't given the option to “start rental”, I was told to go inside because I will need assistance with the rental… My mobile rental was unavailable because there was no van there for me at my reservation time! When I asked about the $50 guarantee I was totally ignored!! TWICE! The man that helped me at the desk was filthy dirty & someone down the hall behind the desk was talking to someone me one in the office & threw at least 5 F-bombs before someone closed the hall door. I would NEVER recommend this location & I have rented from here several times in the past 25+ years! I want my $50 guaranteed reservation refund!!!!

Rating:

3.0

The gas was 1/8, but the rental agreement said it was 1/4. The truck is OLD and needs shocks.

Rating:

1.0

Experience with the pickup location was great and without issue. The experience with the pickup location however, was very unpleasant and I will avoid U-Haul in the future if I have to deal with this location. I called to setup an appointment on the 18th to pickup the Ubox at 10am. When I arrived they had someone else's ubox prepared by mistake and only had one employee for the day. I scheduled to pickup the ubox the next day at 10am. When I arrived the owner Howard was working the desk and started off very rude and asked me why I came to pickup a ubox without an appointment. When I explained I had an appointment yesterday and explained I had a new appointment for that day he said “I doubt that, there are no notes in our system for you” and advised me I would have to pick it up the next day at 8am. This was my second day attempting the pickup, the 19th. Howard was very rude but said to come the next day at 8am. On the 20th I arrived for the third day at 8am as Howard requested. He was working the desk again and greeted me at the door with “why are you here?” I explained I was here to get my box and he called me a liar in front of another U-Haul employee. He said I requested the box to be picked up the following Monday (I'm 3 more days) Howard continued to be very rude. I requested my box that day as i was running out of time borrowing a truck. He said to come back in two hours. When I arrived at the time he requested another employee helped me hook up the trailer and said I was good to go, and the experience was fine from that point on. However no paperwork was signed or filled out at all. When I asked Howard what paperwork he wanted me to sign he said “I don't want you to sign anything, just go” Awful experience. We are not sure if any items have been damaged. We have not opened our boxes yet.

Rating:

5.0

Great service!

Rating:

5.0

Everything was great. Thanks

Rating:

5.0

Always great service. Only place I I rent from.

Rating:

5.0

great customer service, work on the trailer hitch install was done faster and cheaper then the estimates given by corporate.

Rating:

5.0

Add more employees, Uhaul is always busy and the ones that work there are working thier butts off.

Rating:

5.0

This location is great. The only negative of the entire process was having to call the call centers then getting transferred to a regional call center for additional assistance, the rental and having to change the drop off location was at minimum 3 phone calls, not one could do the entire process which is frustrating for the customer.

Rating:

5.0

Gage was very helpful!

Rating:

5.0

The guys who work here are just awesome Dylan helped me and he is personalable and nice. He even asked about my day. Thanks. I rent from here a lot.

Rating:

5.0

Keep doing what your doing!

Rating:

5.0

My move experience did not go the way I had planned (NOT the fault of anyone at UHaul). EVERYONE who I spoke to (from pickup to drop off and rearranging) was excellent! Thank you all so much for your help.

Rating:

5.0

Eric the manager was very professional and accommodating. He went in detail on a lot of aspects of the truck rental experience, he even provided tips to help saving money. I highly recommend the services at Redding U-Haul.

Rating:

5.0

The service and consideration of U-Haul employees is excellent keep up the good work.

Rating:

5.0

The staff in this town's U-Haul was exceptionally well mannered and sociable. They form a personal bond with each customer and attend to their needs on an individual basis. It feels like a community store even though it's a corporation. They've done very well here and I hope to see them continue in their success.

Rating:

5.0

We were treated very good I would definitely recommend you others thank you for everything

Rating:

3.0

We rented an outdoor drive up unit and had all of the space we needed. Due to an upcoming project at the facility we were asked to relocate or move out and help was offered. While it wasn’t ideal to move so quickly, we would have e stayed another month at least, the offers of help financially and logistically was appreciated. I would rent again with Uhaul in the future, including for storage needs.

Rating:

2.0

the staff was rude and unprofessional.

Rating:

3.0

One time I was late on my payment then I paid it and when I went to go get my stuff out of storage I had double Locks on it and I’ve had it three years in the price has gone up three times

Rating:

1.0

I am still being charged for a storage unit that was empty as of 7/1/2022. And every attempt to get the matter resolved has gone wrong! See you in court!

Rating:

4.0

Access cards don’t work and alarm goes off almost every time you go through door

Rating:

5.0

Dylan was fantastic. He made everything easy and quick. He was friendly and professional.

Rating:

5.0

I have given a 5 star rating because of your great staff and rental facilities but honestly don’t feel comfortable recommending your storage. It was very uncomfortable moving in because the area is so unsecured and totally open to anyone. I had transients walk through just in the short time I was there unloading and there is garbage and signs of transient use behind my unit. I really think you should consider fencing the area and allow access only to customers. That being said I am grateful to have a place to put my things and for the free month that came with my trailer rental. I hope it stays secure. $1000 insurance could never cover the loss of keepsakes and property. Best wishes, Richard

Rating:

5.0

Always helpful and strive to satisfy the customer

Rating:

5.0

Easy and friendly

Rating:

5.0

Everyone was nice & helpful we stored our things there after the sale of our home for about a year. Easy in and out. Owner is very nice.

Rating:

1.0

There was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.

Rating:

5.0

Always been a pleasure doing business with you guys...

Rating:

1.0

I reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.

Rating:

5.0

Friendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+

Rating:

5.0

Casey very helpful.

Rating:

3.0

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Rating:

5.0

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Rating:

5.0

I love it

Rating:

3.0

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Rating:

5.0

Great place with great people and service.

Rating:

2.0

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

Rating:

2.0

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Rating:

3.0

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn’t get rest.

Rating:

5.0

Thank you for your personal attention.

Rating:

1.0

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Rating:

3.0

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

Rating:

5.0

Remarkable service, problem solving, and professionalism.

Rating:

3.0

Access hours should be as advertised . Customer service was great...

Rating:

5.0

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Rating:

5.0

Great team and management. Very happy customer. Would highly recommend.

Rating:

4.0

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Rating:

3.0

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

Rating:

5.0

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

Rating:

5.0

.

Rating:

2.0

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Rating:

5.0

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Rating:

5.0

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Rating:

5.0

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Rating:

1.0

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

Rating:

5.0

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

Rating:

5.0

A very good place to store your things

Rating:

5.0

The staff at this facility were very helpful with our needs and very friendly.

Rating:

3.0

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Rating:

2.0

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Rating:

5.0

Honest, courteous, and professional.

Rating:

5.0

Good work!

Rating:

5.0

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

Rating:

2.0

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

Rating:

1.0

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

Rating:

5.0

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.