Customer Reviews for U-Haul Moving & Storage of Reading

5,020 comentarios

1647 N 5th St   Reading, PA 19601
(Rt 222 N)

(610) 375-6168

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

I couldn't get the name of the first associate who helped me, but Angel did my car's wiring install, and provided excellent service. Both associates gave me peace of mind and security.

Yesabeth M. 
Clasificación:
5.0

My Fiancé and always come to this location every since they took over it 5 years ago. We simply Love the Crew there they are so customers like service and it's always nice to speaks to someone who doesn't have the attitude. We always leave with a smile. Thank you 5th St Reading, Pa

Jeremias R. 
Clasificación:
3.0

I believe Angelo needs so training on Customer Service. His attitude was horrible and he got bent out of shape when he had to open a cash drawer even though that should have been open before the location opened for business. Not everyone uses credit cards, especially older customers. Shana on the other hand was great to work with when returning the truck and explained everything with my mom.

Timothy M. 
Clasificación:
5.0

The female that took care of me was great good worker blonde female thanks for ur good job.

Domingo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kejuan S. 
Clasificación:
5.0

Staff very helpful and friendly. 10/10 service.

EILISH S. 
Clasificación:
5.0

Sara was great... professional..knowledge..friendly. ++Plus customer service.

Edward S. 
Clasificación:
5.0

Everything was good

KEVIN W. 
Clasificación:
3.0

The location is difficulty to turn around in as the lot is condensed into a small area. In general though, other that the lot size / location the attendance were very helpful and knowledgable.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danty Joel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NARCISO S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G. 
Clasificación:
4.0

Perform the general maintenance on vehicles. No indicators should be visible to customers. “Get Oil serviced” . For Customers who are not mechanical. The customer can be assured that Vehicle is 100% rental satisfactory.

Aaron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEDERICO M. 
Clasificación:
5.0

Shana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!

Whitney D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NARCISO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus A. 
Clasificación:
5.0

When I 1st used this location to rent a truck for a move a little over 4 years ago I was so happy with my service when I needed to rent a van to move a large TV I knew I would use this location again even though there are other locations closest to where I live now. There wasn't a reason for me to use any other location. Thanks again for the great service

Dwayne J. 
Clasificación:
5.0

Jessica and Shana were a great team of employees

TONY P. 
Clasificación:
4.0

Need more personal.

Ramon M. 
Clasificación:
5.0

The staff is professional and friendly. Clean store front.

Joseph M. 
Clasificación:
1.0

Very bad

Virginia R. 
Clasificación:
1.0

I don't like the way the work and they like to stealing money from people

Virginia R. 
Clasificación:
3.0

Really inconvenient location, over 30 minutes away. Have several locations within a few minutes of my home but you transferred us to Reading. With the cost of gas this was another negative.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIAN M. 
Clasificación:
3.0

Windshield was filthy and had to see through. The interior wasn't clean. Tire pressure sensor was going off. No washer fluid to clean the windshield.

William S. 
Clasificación:
3.0

I dont have a problem with the location, but I was originally to pick up the trailer near my home and then the pick up was changed. So I had to go 30 miles out of my way for.this rental.

Chris H. 
Clasificación:
5.0

Nothing it is perfect as is

TONY P. 
Clasificación:
5.0

Nice people

Shelly S. 
Clasificación:
1.0

They don't contact you of any changes the worst I will never ever use them again. I'm supposed to receive cash back at a location smfh they send out a check to another state . Whatever location you expect to pick up the truck they don't tell you that you supposed to go 40 miles away to get it ...like gas is cheap. You would think they would have some staff to be able to accommodate that but that's not going to happen my experience with U-Haul was the worst and I haven't moved in 12years and I had to add a trailer because they didn't have the truck I wanted the trailer catches a flat I called U-Haul to pick it up and guess what 3days later they was calling me asking if I still had the trailer smh finally they find it and it's in another town. Traffic had my whole itenerary backwards I can't with U-Haul and now that I think of it I didn't use them 12years ago it was Penske

Janice G. 
Clasificación:
5.0

As always, Uhaul was there for me during a stressful time.

Cynthia B. 
Clasificación:
5.0

The lady at the front counter was fast efficient and the company is better because of her. Travis was extremely helpful and an asset to the company. Will definitely use again and recommend. Thank you Travis, you're appreciated.

Andrea E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
5.0

Everyone was super friendly and helpful. It would be easier to park the trailers if the lot was designed to turn around a truck with the trailer attached.

Nathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
5.0

Great employees, very helpful

Bruce S. 
Clasificación:
5.0

The “system” tried charge me more because they have a separate storage center and return center location a few blocks away. The receiving guy helped me.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

Just keeping up the great job you're doing 👍

alagie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie B. 
Clasificación:
3.0

Customer service was fine when picking up the U-Haul truck. But when dropping off the U-Haul they mentioned since the gas line wasn't exactly where it was when I dropped it off them they would place a extra $30 on the order total. I don't think this is fair since the truck was running when they were looking at it. I would like a refund.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Habbibe P. 
Clasificación:
3.0

Not overly courteous,

Grant P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

Nothing. Your team was fantastic! Shauna got my rental set up over the phone in a very efficient manor! Great because we needed the vehicle “last minute”. Sarah got my paperwork completed quickly, she was great! And Haley had me checked back in quickly as well upon returning the vehicle. 5 STARS!

Robert E. 
Clasificación:
2.0

Rear trailer tires were worn beyond acceptable limits on my auto transport. Safety chains needed repair. Parking space for incoming customers was a joke.

William W. 
Clasificación:
5.0

My Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.

Jose D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

efrain D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin R. 
Clasificación:
1.0

Absolute mess. Trucks everywhere. No one around to help. Just terrible.

Zach B. 
Clasificación:
4.0

El cliente no dejó un comentario.

madeline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gorge H. 
Clasificación:
5.0

You guys were great very helpful

lisa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eliot l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellie P. 
Clasificación:
5.0

Nothing the girl that I was talking to about the van give me all the information I needed thank you

John G. 
Clasificación:
5.0

Bueno

Juan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JesusG R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graciela P. 
Clasificación:
5.0

Haley was amazing times two, never has anyone been so sweet, funny , and guess what helpful! I had to rent a second truck  but checking out with her made it worthwhile. Jessica, at the check-in desk searched for ways I could save money and even signed up my autistic son for Santa oh by why while renting me a truck. I can't say enough about this amazing beautiful team , I am moving slightly out of the reading to take a new job but I will be back AMAZING . Hi Haley!! You are the best. Sincerely Dan

Daniel M. 
Clasificación:
3.0

Give additional training in customer service to listen To the needs and concerns to the customer upon arriving I Informed him that I have a reservation to pick up of a 10 foot truck and that I have a question I asked the associate how can I change my drop off location he ended up giving me a one 800 number And said Call that number I than Ask the associate is there anything else he needs form me to receive the truck he quickly replied that he does not have a 10 foot truck there but he has a 15 Foot truck I repeated myself and said I have an reservation to pick up the truck he repeated himself say he doesn't have one and than the associate next to him helped me

Nicholas T. 
Clasificación:
5.0

Nothing everything went great

GARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reymundo M. 
Clasificación:
5.0

Haley helped us through every step of the rental, hook-up, and drop-off. She was engaging and very friendly. I would recommend this location solely on her customer service skills and attention to detail. Thank you Haley for all your help.

JONATHAN C. 
Clasificación:
5.0

Sarah was amazing helped me quick and easy best employee!

Luis L. 
Clasificación:
5.0

In my experience, today continue to have people like Shana. She is professional, kind, and on point. She makes sure to have you out and about. Thank you, Shana, grateful.

Adela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis N. 
Clasificación:
5.0

Lovely cars

CARLOS D. 
Clasificación:
5.0

Everyone i spoke with at the front desk has great customer service

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine or Ralph T. 
Clasificación:
5.0

I was very pleased that everything went well during my rental.

Edwin Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEARIE P. 
Clasificación:
5.0

It's amazing , everybody is so helpful.

Savuth S. 
Clasificación:
2.0

Too much confusion. Too many people scheduled to return their vehicle at the same time. Traffic backed up in to the street.

Kristofer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Great & always friendly wud use again ✌🏼

tracy v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elba O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel G. 
Clasificación:
1.0

Threaten to call cops when I was keeping communication with employees

ariell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isamar R. 
Clasificación:
3.0

Please remove the truck that I was rented from your inventory. I was making a left turn and there was a very loud noise and then the truck would not go forward and I had to put it in park then back to drive before it would go. Very noisy and I had to really crank it up to start. This happened on more than one occasion while driving. Not very safe for your customers.

Marian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeremy Scott r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE L. 
Clasificación:
5.0

Jessica was AMAZING...Needs a raise$$

Whitney D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deby W. 
Clasificación:
5.0

Thank you. Great professional staff. Provided detailed instructions and was friendly.

YVONNE S. 
Clasificación:
5.0

Excelente atención

jose p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javish Manuel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javish Manuel B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica Norine K.  |  Overall Experience 
Clasificación:
1.0

Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my "experience" was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers-this would be unacceptable!

NICOLE F.  |  First Impressions 
Clasificación:
5.0

A little expensive but I completely understand prices have gone up

francheska michelle f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEELIAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA H.  |  First Impressions 
Clasificación:
5.0

Excellent service

eliezer d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jailene B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Anthony V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee C.  |  First Impressions 
Clasificación:
1.0

I never used Uhaul. Why I have this message? Fake and spam

Elsa S.  |  Overall Experience 
Clasificación:
5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Dylan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela B.  |  Overall Experience 
Clasificación:
5.0

Easy to get and friendly and knowledgeable staff.

Jessica T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman Floyd G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATALIN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emily r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B.  |  First Impressions 
Clasificación:
5.0

Excellent service

eliezer d.  |  First Impressions 
Clasificación:
3.0

Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.

Ashley O.  |  Overall Experience 
Clasificación:
5.0

Thanks for the good service

Jose O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany g.  |  Overall Experience 
Clasificación:
5.0

Impressive with making changes and bumps in the road with moving overall.

MARC L.  |  Overall Experience 
Clasificación:
5.0

Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.

LORENA M.  |  Overall Experience 
Clasificación:
5.0

Awesome staff. They always answered my questions and always very respectful.

TRAVIS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl Ann R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tanya p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEELIAN S.  |  First Impressions 
Clasificación:
5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I'd like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Albelis C.  |  First Impressions 
Clasificación:
5.0

Manager and employees were professional, courteous, knowledgeable and efficient

Michael S.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia. Listen to your needs and work with you. I would recommend to friends and family.

Marisol C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY P.  |  First Impressions 
Clasificación:
5.0

I will thanks to Uhaul to give me the opportunity

Jose O.  |  First Impressions 
Clasificación:
3.0

I move out of the storage rooms and was still charge for a other month

learie p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy W.  |  First Impressions 
Clasificación:
4.0

Nice people and they Will work with you

NATHAN W.  |  First Impressions 
Clasificación:
1.0

All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

dominga R.  |  Overall Experience 
Clasificación:
5.0

Very nice and very helpful. Thanh you

Doria S.  |  First Impressions 
Clasificación:
4.0

They truly worked with me an was very caring.

lakisha w.  |  Overall Experience 
Clasificación:
5.0

Excellent & exceptional service by this team, thanks guys!!

leon K.  |  First Impressions 
Clasificación:
1.0

Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.

Rachel R.  |  Overall Experience 
Clasificación:
3.0

No coment

Oscar U.  |  Overall Experience 
Clasificación:
5.0

Thank yous

jeannette b.  |  Overall Experience 
Clasificación:
1.0

Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no

Diane P.  |  First Impressions 
Clasificación:
5.0

First time I used this service but not the last one. Keep the excellent service!

audrey r.  |  Overall Experience 
Clasificación:
5.0

Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also

TINA M. | Reservación
Clasificación:
5.0

I recommend this U-Haul Storage Facility to all my friends.

MOHAMMAD H.  |  Overall Experience 
Clasificación:
1.0

Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out

kaieishia s.  |  Overall Experience 
Clasificación:
1.0

Where is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)

Diana R.  |  Overall Experience 
Clasificación:
1.0

Many, many problems from beginning contact to final dropoff. 139 characters is not enough.

william d. | Reservación
Clasificación:
1.0

You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE

WILTON H.  |  Overall Experience 
Clasificación:
1.0

I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar

carlos r.  |  Overall Experience 
Clasificación:
5.0

easy to start and end storage agreement

Shanta P.  |  Overall Experience 
Clasificación:
1.0

There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.

Dillard B.  |  Overall Experience 
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