Customer Reviews for U-Haul Moving & Storage of Reading

5,529 reviews

1647 N 5th St   Reading, PA 19601
(Rt 222 N, Up The Street From George Field)

(610) 375-6168

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N, Up The Street From George Field)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing! Thank You for having a Rental at Last Minute!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Dominique E. 
Rating:
2.0

Customer did not leave a comment.

Ernesto V. 
Rating:
5.0

Customer did not leave a comment.

elias S. 
Rating:
4.0

I have no problems with this location so for so good.

Catherine R. 
Rating:
5.0

Great Service friendly environment. Very knowledgeable on the procedure and explaining process.

Julio J. 
Rating:
4.0

Customer did not leave a comment.

nathanael b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
3.0

Customer did not leave a comment.

Stephan S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ALEC B. 
Rating:
1.0

I was charged a cleaning fee and it had dirt on truck floor when I got it. I had it for less than an hour and put over 1/2 gas. I will make sure I have it checked from now on before I drive away and come back.

Elaine M. 
Rating:
5.0

Very easy process was in and out. Nice job!

Joseph P. 
Rating:
1.0

Customer did not leave a comment.

Leah R. 
Rating:
5.0

Customer did not leave a comment.

Elias V. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

MARITZABEL G. 
Rating:
4.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn C. 
Rating:
4.0

Fast to rent

Cheeyfis S. 
Rating:
4.0

Upgrade trucks to all include cruise control and have the trucks currently with cruise control prioritized to Long Haul drivers when available.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Eliaquin J. 
Rating:
1.0

The trucks tires were bald. The employees at this location were the most rude I have ever experienced. I will never go to this local ever again.

Sara V. 
Rating:
5.0

Customer did not leave a comment.

JOEL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
2.0

The steering wheel was not aligned hard to drive and I had to wait 30 mins for someone to even give me a key no one was in the store I didn't get to use my full time due to them not caring about customers and the lady at the desk was really mean and should not work at a place that has to do with customer service or customer care

Julian G. 
Rating:
4.0

Good afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .

Pedro C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marie M. 
Rating:
3.0

Have more employees so customers don't have to wait so long for a rental.

Ana C. 
Rating:
5.0

Customer did not leave a comment.

Casey F. 
Rating:
5.0

i been using Uhaul for 40 years ALWAYS good

Earl B. 
Rating:
3.0

Over charged , i was only suppose to pay 50$ for the U-Haul and they charged me 223. Unacceptable

Dannell L. 
Rating:
5.0

Customer did not leave a comment.

carlos p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roslynn K. 
Rating:
5.0

Customer did not leave a comment.

Efrain M. 
Rating:
4.0

Young lady to waited on my was outstanding

Robert I. 
Rating:
5.0

Customer did not leave a comment.

Pablo D. 
Rating:
5.0

Customer did not leave a comment.

YOKATY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Truck was a bit dated but worked okay

Frederick D. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Your customer service is 2nd to none. Thank you!

Heminton U. 
Rating:
5.0

Easy check in and check out!

William W. 
Rating:
5.0

Customer did not leave a comment.

katie O. 
Rating:
4.0

staff was friendly and helpful but a bit overworked.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Thank you

darline o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JASON M. 
Rating:
3.0

Customer did not leave a comment.

JEFFEREY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

ALIOU C. 
Rating:
5.0

Customer did not leave a comment.

joan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

N/A

James H. 
Rating:
5.0

Customer did not leave a comment.

Elbi F. 
Rating:
1.0

Female is super rude

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Melanie K. 
Rating:
5.0

The staff was super friendly and helpful!

Holly F. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
1.0

Customer did not leave a comment.

Joudeline M. 
Rating:
4.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Jeannie B. 
Rating:
5.0

Customer did not leave a comment.

Shelley F. 
Rating:
5.0

Customer did not leave a comment.

VIKELY A. 
Rating:
3.0

Staff not helpful enough, very slow

Liliana F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Everything was excellent

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Muy bueno sitio

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Erick C. 
Rating:
5.0

Great service!!

Mayra M. 
Rating:
5.0

Customer did not leave a comment.

Grimer R. 
Rating:
5.0

Our rep was awesome. He was quick and very helpful. He also had patience to get the necessary equipment to get us all hooked up

Yashmeen S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Thank you for a smooth process from your employees.

MARK S. 
Rating:
1.0

This was a horrible experience.

William W. 
Rating:
5.0

Always great service. Highly recommended.

Jeff C. 
Rating:
5.0

Customer service had me in and out the door in 10 minutes

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Katie D. 
Rating:
3.0

Picked up the truck and discovered first that the appliance dolly I requested was not put in the truck as requested. I had to return from my location to the rental location to get the dolly wasting precious time and costing me extra money for the people I had scheduled to help. Second thing the vehicle had a very bad exhaust leak allowing exhaust fumes into the cab. Upon return and informing the gentleman that did the check in on the truck he tells me they were aware of the leak and the previous customer who rented the vehicle informed them of this. This truck was so loud inside the cab that I couldn't hear the radio on a normal volume. Very disappointed that this was allowed to happen.

Chris B. 
Rating:
5.0

Customer service was excellent

brent T. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
1.0

Understaff, staff working were rude and snippy, location is a cluster with an undersized parking lot for it's needs. The whole operation should be consolidated to the storage complex down the street so you aren't pulling out onto a buisy hill. Would never recommend this location.

Antonio S. 
Rating:
3.0

The truck did not have a ramp, even though I requested that I wanted one. The passenger window had an air leak that made noise. Even though I tightened the knob to close the window securely.

Ralph R. 
Rating:
1.0

Worst experience ever

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Jenniffer R. 
Rating:
5.0

The man Josh was super helpful and very professional.

Travis T. 
Rating:
5.0

Amazing customer service! We had to extend or rental a couple times & it was done w/out a issue! Very pleased w/my experience & definitely recommend uhaul

Kenneth F. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

Eric Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Everything good!

Kemish S. 
Rating:
5.0

Customer did not leave a comment.

Ebony S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Angela D. 
Rating:
4.0

The app is an absolute terrible way to do business. Please fix it in a manner that allows you to actually have access to a reserved trucks Ty

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

Staff was very friendly and accommodating would recommend them.

Chad F. 
Rating:
3.0

The office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn’t help settle any issues or problems I had.

Kimberly C.  |  First Impressions 
Rating:
1.0

Charges me additional charges after i left......

LOUIS D. 
Rating:
3.0

Quote on-line was .99/mile, I was charged 1.49/mile. I got a discount code online of 20% -when I picked up truck I inquired about it, employee said it will probably come off when I return truck - it didn't and when employees looked into it, they found out that there are no discount codes. I'm not sure how I found sites that offered discount codes but that's one of those internet oddities. I went to Uhaul website as instructed when picking up truck and site was faulty and I couldn't proceed, I went back into office and was told Uhaul was having problems with site and just take pics of dashboard. I was given the wrong truck key and again had to go back to the office to get the correct key. The most important item was that the truck was fine. We had no problems with the truck at all. I think I should get a credit for the /mile charge - please respond to me at miseyko@aol.com or 610-858-8338. Thank you Kathy Carey

Kathy C. 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard e.  |  First Impressions 
Rating:
5.0

4

Mia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARILYN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  First Impressions 
Rating:
5.0

The girls there were very nice and attentive. There was a definately a team environment.

Heminton U.  |  First Impressions 
Rating:
5.0

The staff were also really respectful and nice kind and friendly Polite and helpful whenever you need them I really appreciate you all Thank you Thank you Thank you

ahmed t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MONICA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ahmed t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

crystal w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carmen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norman Floyd G.  |  Overall Experience 
Rating:
5.0

The ladies was very polite and very nice

carmen r.  |  Overall Experience 
Rating:
4.0

It's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..

Carol H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Marie R.  |  Overall Experience 
Rating:
5.0

Shana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!

Whitney D.  |  Overall Experience 
Rating:
5.0

My Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.

Jose D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eliot l.  |  Overall Experience 
Rating:
5.0

Great & always friendly wud use again ✌🏼

tracy v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeremy Scott r.  |  Overall Experience 
Rating:
5.0

Jessica was AMAZING...Needs a raise$$

Whitney D.  |  First Impressions 
Rating:
5.0

Excelente atención

jose p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javish Manuel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javish Manuel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Norine K.  |  Overall Experience 
Rating:
1.0

Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers—this would be unacceptable!

NICOLE F.  |  First Impressions 
Rating:
5.0

A little expensive but I completely understand prices have gone up

francheska michelle f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA H.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wendy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jailene B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE Anthony V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee C.  |  First Impressions 
Rating:
1.0

I never used Uhaul. Why I have this message? Fake and spam

Elsa S.  |  Overall Experience 
Rating:
5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Dylan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Easy to get and friendly and knowledgeable staff.

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Floyd G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATALIN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry B.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  First Impressions 
Rating:
3.0

Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.

Ashley O.  |  Overall Experience 
Rating:
5.0

Thanks for the good service

Jose O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Impressive with making changes and bumps in the road with moving overall.

MARC L.  |  Overall Experience 
Rating:
5.0

Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.

LORENA M.  |  Overall Experience 
Rating:
5.0

Awesome staff. They always answered my questions and always very respectful.

TRAVIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  First Impressions 
Rating:
5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albelis C.  |  First Impressions 
Rating:
5.0

Manager and employees were professional, courteous, knowledgeable and efficient

Michael S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.

Marisol C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY P.  |  First Impressions 
Rating:
5.0

I will thanks to Uhaul to give me the opportunity

Jose O.  |  First Impressions 
Rating:
3.0

I move out of the storage rooms and was still charge for a other month

learie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy W.  |  First Impressions 
Rating:
4.0

Nice people and they Will work with you

NATHAN W.  |  First Impressions 
Rating:
1.0

All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

dominga R.  |  Overall Experience 
Rating:
5.0

Very nice and very helpful. Thanh you

Doria S.  |  First Impressions 
Rating:
4.0

They truly worked with me an was very caring.

lakisha w.  |  Overall Experience 
Rating:
5.0

Excellent & exceptional service by this team, thanks guys!!

leon K.  |  First Impressions 
Rating:
1.0

Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.

Rachel R.  |  Overall Experience 
Rating:
3.0

No coment

Oscar U.  |  Overall Experience 
Rating:
5.0

Thank yous

jeannette b.  |  Overall Experience 
Rating:
1.0

Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no

Diane P.  |  First Impressions 
Rating:
5.0

First time I used this service but not the last one. Keep the excellent service!

audrey r.  |  Overall Experience 
Rating:
5.0

Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also

TINA M.  |  Reservation 
Rating:
5.0

I recommend this U-Haul Storage Facility to all my friends.

MOHAMMAD H.  |  Overall Experience 
Rating:
1.0

Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out

kaieishia s.  |  Overall Experience 
Rating:
1.0

Where is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)

Diana R.  |  Overall Experience 
Rating:
1.0

Many, many problems from beginning contact to final dropoff. 139 characters is not enough.

william d.  |  Reservation 
Rating:
1.0

You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE

WILTON H.  |  Overall Experience 
Rating:
1.0

I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar

carlos r.  |  Overall Experience 
Rating:
5.0

easy to start and end storage agreement

Shanta P.  |  Overall Experience 
Rating:
1.0

There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.

Dillard B.  |  Overall Experience 
No reviews have been submitted for this location.

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