Customer Reviews for U-Haul Moving & Storage of Power & Light

5,599 comentarios

1520 Locust St   Kansas City, MO 64108
(Truman and Locust)

(816) 474-1330

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 474-1330

1520 Locust St
Kansas City, MO 64108
(Truman and Locust)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck that I used didn't have a ramp to go up & it would be nice to have a rear view mirror in the back

Richard J. 
Clasificación:
3.0

The cinch on the trailer was tied around to the point we had to spend 30 minutes untying it when we went to put the car on. Once we were moving, the other cinch refused to stay tight no matter how often it was tightened to the point (before we were aware of the issue) we had been driving with the car uncinched because the equipment was faulty. If not for the safety chains we would have lost the car as a direct result of being loaned faulty equipment.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajeendran R. 
Clasificación:
5.0

Nothing you did good

Clementine N. 
Clasificación:
5.0

My only concern was the online check-in. It took longer to get approved while waiting in line.

Elven H. 
Clasificación:
5.0

Great experience, wonderful people.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

eva H. 
Clasificación:
5.0

everything was ok just next time explain in full detail how the milage works.

Brian G. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
4.0

I ordered two dollys and they weren't in the truck

John A. 
Clasificación:
3.0

I asked the lady if the trailer had been serviced bearings jacked tires jacked inflation of the tires correct and she told me she didn't know. Also when I went to pick up the trailer assigned to me the tongue was bent and she couldn't move it so I had to hook it to my truck and move it and then help her get the other one on my truck you should have enough people there to do that without a customer doing it.

mike L. 
Clasificación:
5.0

Excellent staff and help

Sandra P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S.  |  First Impressions 
Clasificación:
5.0

nothing. keep up the good work.

george A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lemuel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sebastian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Excellent location!

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
1.0

Customer Service from Shauna im KC was brutal. Was late, rude, and unclear with instruction.

GRANT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cashus R.  |  Overall Experience 
Clasificación:
5.0

You all are doing fine. I would suggest that you evaluate your pricing.

Turone G. 
Clasificación:
5.0

I love this Uhaul location. Everyone is super friendly and very helpful while renting equipment. I recommend them every chance I get. Thank you!!!

JORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi H. 
Clasificación:
5.0

They are super-friendly and helpful! Would recommend this location to anyone. Really appreciate the good kind service!

Leslie S. 
Clasificación:
5.0

Excellent friendly customer service by all I came in contact with.

Stacy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

hugo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDSAY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
4.0

The staff was friendly, and the trailer I had reserved was ready for me. The only issue was that I had ordered a dolly and two packs of blankets, and these weren't in the trailer. I had to go back the next morning to get them.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

There was a low tire warning during my trip that we noticed immediately upon starting the vehicle. Besides this minor nuisance, every employee was absolutely amazing and eased the stress of spending more than we wanted and general stresses of taking on a move. Wonderful humans!!

Kelly M. 
Clasificación:
5.0

Experience was good maybe offer a little discount for returning customers

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC P. 
Clasificación:
5.0

Richard was fantastic checking us in and made the process easy!! He was great and best customer service!!

Andrea A. 
Clasificación:
5.0

El cliente no dejó un comentario.

bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sallie W. 
Clasificación:
2.0

Price misleading. Aside from the pice of rental, there was a fee for handling and another fee per mile. Also had to pay to fill up the truck. Crazy amount of money for only an hour and a half rental.

Cody F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

When pick up is at x time, it would be great to not wait an hour to get the rental. It really put things behind schedule for the day.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milap S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danny D. 
Clasificación:
5.0

Professional and friendly. Great experience.

Cynthia S. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

There was a mixup about availability but agent solved problem

Gary H. 
Clasificación:
5.0

Staff is friendly, professional and thorough withe details. I see them almost weekly and they consistently put a smile on my face!

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deivi R. 
Clasificación:
5.0

I tried to use the Uhaul website to drop off after hours. I was actually trying to drop it off early Sunday morning at 7 AM although the drop off location did not open until 9 AM. I went through the process and was only able to get two steps to where I took pictures of the condition of my rental as it was returned. The website would not let me continue. I had to wait about 90 minutes for someone to show up. Fortunately, there were some employees that showed up early for work and allowed me to check it in so that I could leave. That was nice because I still had a 7 hour drive ahead of me that day. I was very frustrated that I could not drop off after hours and use the website. I was happy and satisfied with the drop off location as they did go out of their way to help me.

Brett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry J. 
Clasificación:
5.0

I've rented from this location several times. Everyone there is always helpful and attentive! ¡Gracias!

Torey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth T. 
Clasificación:
1.0

They don't fuel there trucks and if you don't dispute it they take your money

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

Nothing comes to mind.

Jeffrey A. 
Clasificación:
3.0

Customer service. The woman helping didn't seem very engaged or happy to be there. This really impacted the overall customer experience.

Gaelynn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George O. 
Clasificación:
5.0

Keep up the good work, and the friendly welcoming staff!

Shontae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
3.0

The online check in process is slow and did not cut down on our wait time at the pick up location. Otherwise, the truck was clean and worked well for our move!

Emily P. 
Clasificación:
2.0

The costumer service was well below average. There were 8 people in line with 1 clerk. I stood in line for more than 1 hour. After standing in line for nearly 30 minutes another employee entered the building to help. This employee was very unprofessional!

Swana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie M. 
Clasificación:
5.0

Staff was great and process super easy. We originally reserved a cargo van at another location, but when it didn't have one, they got us one at this new close-by location, so no problem. In fact, Xavier at Main Street location (in KC) called us the day before to make sure we knew and sent us a text and second email to make sure we had the information we needed. He was very helpful and pleasant. Overall, we had a great experience.

Jennie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TaQuitra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bailey W. 
Clasificación:
2.0

The truck smelled like cigarettes.

Michael S. 
Clasificación:
5.0

Did not love receiving the truck with only a 1/4 tank of gas. Driver side door didn't close all the way. Needed to be slammed shut.

John C. 
Clasificación:
5.0

Staff was EXTREMELY helpful.

Upanda M. 
Clasificación:
4.0

Work on the online check out. When checking out my trailer, the site would not send me a verification code until 20min after requesting. Once that issue resolved, it would not let me proceed with saying the trailer was clean(it was) and I could not return the trailer without paying an additional $15 cleaning fee. This is not on the store location, they were very helpful in getting me what I needed! U-Haul corporate needs to fine tune their site and get these issues resolved so future customers do not get charged more for bogus cleaning fees.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio S. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
4.0

A bit expensive when you add gas too

Darnell J. 
Clasificación:
2.0

Unit was filthy on outside and scratches all over it from limbs and street signs Armor all sprayed all over windshield when dash was cleaned making it difficult to see out. No dash lights so difficult to see gauges. Headlights were out of adjustment and cabin noise was so bad you couldn't carry on a conversation in a normal voice.

John P. 
Clasificación:
5.0

Amazing people helped me get everything sorted out and attached

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

Each staff member we interacted with was professional, courteous and competent… I was very impressed

Gregory R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONSE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Annelise Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

SHAMAR J.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

SHAMAR J.  |  Overall Experience 
Clasificación:
5.0

Wished that at time they had 24 hour access easier.

David G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yovetta M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kendra p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Samantha C.  |  Overall Experience 
Clasificación:
2.0

The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again

Corey J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl B.  |  First Impressions 
Clasificación:
2.0

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Taylor B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S.  |  First Impressions 
Clasificación:
5.0

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

FRANK H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B.  |  First Impressions 
Clasificación:
3.0

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.

Marshell L.  |  First Impressions 
Clasificación:
4.0

Gracias

Samuel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VOLNAVIA S.  |  Overall Experience 
Clasificación:
5.0

Great staff. Good experience.

Margo C.  |  Overall Experience 
Clasificación:
4.0

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Debra b.  |  First Impressions 
Clasificación:
2.0

Shawna is rude the manager, the hrs are different from the online information

Demarco J.  |  Overall Experience 
Clasificación:
4.0

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Howard W.  |  Overall Experience 
Clasificación:
5.0

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Marcy P.  |  Overall Experience 
Clasificación:
5.0

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

KIMBERLY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianne P.  |  Overall Experience 
Clasificación:
5.0

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Michelle W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAKESHA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila A.  |  First Impressions 
Clasificación:
5.0

Gracias

Idris K.  |  Overall Experience 
Clasificación:
3.0

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Jeremy D.  |  Overall Experience 
Clasificación:
5.0

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Marcy P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eboni J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY M.  |  Overall Experience 
Clasificación:
3.0

GM needs better customer service skills

Dana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tremelle L.  |  First Impressions 
Clasificación:
5.0

Truly appreciate your service Thank you again

sandra r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  Overall Experience 
Clasificación:
2.0

Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. Yo

Alexis W.  |  Overall Experience 
Clasificación:
5.0

The manger and staff were very helpful and friendly to me.

Terrence J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Trisha C.  |  Overall Experience 
Clasificación:
5.0

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

JAMESZETTA E.  |  First Impressions 
Clasificación:
5.0

Best experience, office staff was amazing. Most honest people I've met. Gracias

Yvette R.  |  Overall Experience 
Clasificación:
5.0

I love you guys!!! You're more like family than business people. Thank you for making my experience memorable.

johnnie j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRSTEN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

robert n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRSTEN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lenorad G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny D.  |  Overall Experience 
Clasificación:
5.0

Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.

Destiny D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NELLIE J. F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G.  |  Overall Experience 
Clasificación:
5.0

Charms Rd una a great facility

Phillip O.  |  Overall Experience 
Clasificación:
1.0

Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place

Marilyn M.  |  Overall Experience 
Clasificación:
3.0

There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.

Aiesha N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrell S.  |  First Impressions 
Clasificación:
5.0

The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.

matthew o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HARLAN B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Britney H.  |  Overall Experience 
Clasificación:
2.0

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Alisa J.  |  First Impressions 
Clasificación:
4.0

95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.

Ryan R.  |  Overall Experience 
Clasificación:
5.0

Always a pleasant experience.

accorp i.  |  Overall Experience 
Clasificación:
3.0

Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)

Hazel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alek D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V.  |  Overall Experience 
Clasificación:
4.0

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Nyla H.  |  First Impressions 
Clasificación:
5.0

My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.

Deborah J.  |  Overall Experience 
Clasificación:
5.0

Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!

DOROTHEA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

S Sloane S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chala H.  |  First Impressions 
Clasificación:
5.0

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

janette m.  |  First Impressions 
Clasificación:
5.0

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Richelle H.  |  First Impressions 
Clasificación:
5.0

Even when I had a problem it was taken care of in a timely manner

chauntel w.  |  Overall Experience 
Clasificación:
2.0

I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.

Jaquela S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lenee m.  |  First Impressions 
Clasificación:
5.0

Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..

Gail H.  |  Overall Experience 
Clasificación:
4.0

I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP

anita p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chian W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TONEE S.  |  Overall Experience 
Clasificación:
2.0

In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.

Jacob B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley H.  |  Overall Experience 
Clasificación:
4.0

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

JESSY B.  |  First Impressions 
Clasificación:
3.0

I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.

Katrina R.  |  Overall Experience 
Clasificación:
5.0

Perfect Service!!

MARCIA R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SUZANNE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole W.  |  First Impressions 
Clasificación:
5.0

Love it

Charline N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kita M.  |  Overall Experience 
Clasificación:
5.0

Very clean. The staff is very friendly and professional.

Jeff P.  |  First Impressions 
Clasificación:
3.0

A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.

Kimberly W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

karltonae'f s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B.  |  First Impressions 
Clasificación:
5.0

Gracias

james h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin G.  |  First Impressions 
Clasificación:
4.0

Thanks Amanda and Shauna

ROBERT J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE C.  |  Overall Experience 
Clasificación:
5.0

Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable

Colleen H.  |  Overall Experience 
Clasificación:
4.0

The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.

Mikella S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamin K.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Clean, safe space, and the staff went above and beyond to help me out.

ADAM P.  |  Overall Experience 
Clasificación:
5.0

I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio

Mike M.  |  Overall Experience 
Clasificación:
5.0

Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....

Mike M.