Customer Reviews for U-Haul Moving & Storage of Power & Light

6,265 reviews

1520 Locust St   Kansas City, MO 64108
(Truman and Locust, 1 block East of Kansas City Star building)

(816) 474-1330

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(816) 474-1330

1520 Locust St
Kansas City, MO 64108
(Truman and Locust, 1 block East of Kansas City Star building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ana Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alleania Serrano 
Rating:
5.0

Customer did not leave a comment.

Shaun Collier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arnold britney 
Rating:
5.0

Advertising $19.95 and it actually being $75.00 is insane. I still feel like i got a decent deal, but the advertisement is very incorrect.

Kayla Ann Curnutte 
Rating:
5.0

Customer did not leave a comment.

Valencia Murphy 
Rating:
5.0

The facility was easy to access, clean and temperature controlled. The unit was in the smaller single floor unit to the north of the main facility so I didn't have to deal with an elevator when loading or unloading. Staff was friendly and helpful.

Elisabeth Link  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy ONeill 
Rating:
5.0

Customer did not leave a comment.

Steve Osbern 
Rating:
3.0

Customer did not leave a comment.

Nicole Jones Quinton 
Rating:
5.0

Customer did not leave a comment.

Thomas Delmastro 
Rating:
5.0

Keep doing what you are doing. Place and truck was very clean, service was great, people were helpful.

Gary Mielke 
Rating:
4.0

wish the return process was explained a little better, all i was told was to “bring it back before 8pm” unable to complete the survey in its entirety due to lack of information.

Diamonda Flores 
Rating:
5.0

It’s a little nerve racking to think you might be charged for damage that was already present on the unit. Please help customers feel at ease about the potential for being charged for something they didn’t do. The unit had small damages in places that were not marked with the X stickers and it just makes you feel like the blame could be put on you if you mess up checking the vehicle in or out. Otherwise, we have been very happy with U-Haul and the people at the Locust/Truman location in Kansas City! I didn’t get his name but the guy who checked us in was great and another gentleman was there when we returned off the clock(after close) and was being so helpful and really treated us well.

Michael McKenzie 
Rating:
3.0

There was only 1 person at the counter assisting customers, which made for a long wait during a time where quick service is valued. All of the employees that I interacted with were very pleasant however waiting in line for 25+ minutes was very frustrating!

Tanisha Robinson 
Rating:
3.0

try to have better customer service

Martin Asebias 
Rating:
4.0

A $17.52 fuel charge for driving 3 miles is absolutely ridiculous!

Jayla Villarreal 
Rating:
5.0

Ensure rapid return/deposit of deposit

Melvin Combs 
Rating:
5.0

Customer did not leave a comment.

Jannie Turner  |  First Impressions 
Rating:
5.0

Nothing perfect

Sherman Dorsey 
Rating:
5.0

Customer did not leave a comment.

Tonia James 
Rating:
5.0

Customer did not leave a comment.

CONNIE TYSON  |  First Impressions 
Rating:
4.0

Location is short-handed on personnel (typical for U-Haul at other locations I've rented from. The staff hustles and works well with customers but you need at least one more to help out on Saturday mornings. Rating otherwise would be excellent.

Max Sherman 
Rating:
5.0

Shauna and the assistant manager is great. I would refer everyone to this location.

SHELIA DAVIS  |  First Impressions 
Rating:
3.0

The location was convenient and quick however, they charged me assuming that the gas tank was full and it was not they did not have me walk around the vehicle or take any photos of anything, and I checked out with an actual person with the U-Haul store. Therefore, I was nearly charged $30 for gas for driving 12 miles in total.

Lauren Ibenthal 
Rating:
4.0

Make sure the pick up is clean next time it was so dirty

Brenda Carreto 
Rating:
5.0

Customer did not leave a comment.

Darrin Johnson 
Rating:
5.0

Customer did not leave a comment.

Charles Davenport 
Rating:
5.0

The cargo door was hard to close.

Thomas miller 
Rating:
3.0

1. Dolly and service cart I ordered were not available at pickup. 2. Damage to vehicle was not well marked and had to take the time to identify it at checkout. 3. Vehicle was old and dated. 4. Vehicle only had 1/8 tank of gas at pickup (order said it had 1/4).

Michael Heule 
Rating:
2.0

The employees are slow and don’t communicate to you what they are doing and are definitely not in a hurry to help. In addition, the mobile check in process was horrible and slow which forced me to go inside. I was unable to get successful help from the employees and finally was able to get checked in; a 20 minute process with no customers waiting

Mark Keller 
Rating:
4.0

Customer did not leave a comment.

Bob Zellmann 
Rating:
5.0

Customer did not leave a comment.

mark luechtenfeld 
Rating:
4.0

Everything worked well except for having to recover the elevators on my own. Both were opened on the 5th floor.

Leah Suttington  |  Overall Experience 
Rating:
5.0

Good people good attitude

Vernon Richardson  |  First Impressions 
Rating:
1.0

The drop off box was too difficult to locate in the cold!

Gabrielle Carrillo 
Rating:
5.0

Customer did not leave a comment.

Traci Jennings 
Rating:
5.0

Customer did not leave a comment.

Bridget Cordray  |  First Impressions 
Rating:
5.0

I'm a frequent U-Haul user and this location has quickly become my favorite location to rent from because of the professionalism the courtesy and the hospitality that I received from the staff there.

Phillip Cagle 
Rating:
5.0

Simple, efficient and easy! Highly recommend.

John Daniel 
Rating:
5.0

Customer did not leave a comment.

Fredrick Eskridge 
Rating:
5.0

Customer did not leave a comment.

Kari Dunn 
Rating:
4.0

Na

Chris Owen 
Rating:
5.0

Customer did not leave a comment.

Miricle Bradley 
Rating:
5.0

Excellent service and help. I will definitely be booking with this location next time

ROBERT HAYES 
Rating:
1.0

I highly recommend you secretly send independent spies or evaluators with audio video capabilities ‎Unknown to the store managers and employees to assess their work performance on the job.

Terry Jackson 
Rating:
4.0

Sales Rep. was extremely polite and a pleasure to work with!

TERESA SMITH 
Rating:
4.0

Customer did not leave a comment.

Shannon Reilly 
Rating:
5.0

Customer did not leave a comment.

SCOTT BLUM 
Rating:
5.0

I was needing to rent a truck in Independence or Blue springs the only way I could get a truck is to go all the way to power and light it put a lot of more miles on the truck that I had to pay for it would be nice if you had trucks in other locations or could transfer them there.

Russell Bennett 
Rating:
5.0

Nothing the Locust location was great! I’ll be using that location again for sure

Mykiena Brown 
Rating:
5.0

Great experience...

Josue Meza 
Rating:
5.0

Nothing at all that I can think of you guys did great

MICHAEL MAURO 
Rating:
3.0

Customer did not leave a comment.

Lynnette Brown 
Rating:
5.0

Satisfied

Rita Thomas-Aguirre 
Rating:
1.0

Check your trucks before renting them! I was rented out a truck with no working heat had to stand in the cold with my baby to wait for another one when I told the lady she act like she didn’t believe me sent extra people out to check me. Had to walk in get the other one ni curtesy just rude!!!!!!

Tameka Davis 
Rating:
5.0

Great customer service great team from first shift to second shift. Very impressed with how friendly and professional they are.

Melissa Alvarado 
Rating:
5.0

Richard F provided excellent customer service from start to finish. He explained my rental agreement in detail, and did a walk around with me to ensure that any prior damage to the Uhaul was documented, and that I understood how to safely operate the truck/Uhaul safely. He was so patient and nice! Thank you Richard! You Rock!

Ranadous Jones 
Rating:
5.0

Customer did not leave a comment.

Donnell Rucker 
Rating:
4.0

Customer did not leave a comment.

Emil Spriggs 
Rating:
5.0

Customer did not leave a comment.

Barry Freese 
Rating:
5.0

If you can add a lift fork in the truck That can help a lot

daniel bahati 
Rating:
5.0

All good And you guys have a good service, thank you.

Farhan Ahmed 
Rating:
5.0

Customer did not leave a comment.

PATRICIA SEGURA 
Rating:
5.0

Customer did not leave a comment.

Marc Wade 
Rating:
5.0

The person who helped me returning the truck at this location i dontt know his name ,was a wonderful person . He was empathetic towards customers. I was little over the miles by 5-10miles since i took rhe wrong exit . He was so generous and understood my situation.

Aravind Koyyala 
Rating:
4.0

The Uhaul app is completely useless. This is the second time I've been told to use it to return the vehicle, with a threat of on added $25 fee if I fail to do so. Please don't threaten your customers with added fees when your technology is so poorly designed.

William Gartner 
Rating:
5.0

I had my rental longer then the original contract was for and they where polite and helpful in getting my rental checked in and resolved all my concerns thank you for a great job

Robert Wilson 
Rating:
4.0

Customer did not leave a comment.

Markus Janner 
Rating:
5.0

James was very friendly and helped us to get the rental truck we needed. Later called back to slightly change our rental schedule, James swiftly did that for us! We appreciated all of his help to make our move smoothly!

Emily Chang 
Rating:
3.0

The customer services this time was awful. The lady was mad. I said good morning and she never said anything

Brenda Carreto 
Rating:
5.0

Good job

neil imhoff 
Rating:
5.0

Customer did not leave a comment.

HENRY TROTTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurese Grayson 
Rating:
5.0

Customer did not leave a comment.

Chauntel Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAIRE YOUNG  |  Overall Experience 
Rating:
5.0

Excellent customer service Thank you so much to have excellent people.

Brenda Carreto 
Rating:
5.0

Customer did not leave a comment.

Darrin Hearn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikita Maryskin 
Rating:
5.0

Customer did not leave a comment.

SHERRY HILL  |  Overall Experience 
Rating:
1.0

Only used storage for 1 month, after purchasing my own disk lock, I removed my lock and what belongings I needed or wanted I informed manager that I no longer need the storage unit , she informed me that there was a lock on the unit and would be charged for every month it was there until auction, I refused to pay for a unit that your employee knew was no longer needed and the lock wasn't mine, trying to make and get money that I do not owe

ERIC POTTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA JOHNSON 
Rating:
5.0

Inform customers when they rent a vehicle inform them about how to download the app to return the vehicle.

Charles Davenport 
Rating:
5.0

Exelente todo

David Lugo 
Rating:
5.0

Happy holidays

Donald Parman 
Rating:
4.0

Customer did not leave a comment.

JESSICA BOEDEKER 
Rating:
5.0

The truck was in pretty questionable condition. I noticed several scratches and scuff marks on the passenger side mirror and a chip in the passenger side door handle. The rubber lining of the driver's side door was falling off. The interior of the truck smelled like smoke so that was rough to smell the whole time. My partner reported as he was driving behind me the truck bed was sort of bouncing pretty high after each minor bump in the road and I noticed the engine sort of struggling to pick up speed. These trucks have been through likely many, many moves and transports so I understand they're not going to be in excellent condition. I just worried some of these cosmetic and mechanical issues would be passed onto me as the customer even without fault of my own so had I needed the truck for a longer period of time, or for a longer move from one place to the next I don't think this was the best equipment for us to use. Aside from the equipment itself, the customer service at this location was great! I was really happy with how we were treated and the timeliness of the rental to get checked out, and to get checked back in. Thanks for the positive support!

Hannah Wilson 
Rating:
2.0

Get friendlier more professional employees

Cathy Pitts 
Rating:
5.0

Customer did not leave a comment.

Jeanne Bates 
Rating:
5.0

Customer did not leave a comment.

Juergen Greve 
Rating:
1.0

Horrible customer service and the truck tires were all low it had loud clunking sounds and died about every 20 minutes horrible service

Jeremy John 
Rating:
5.0

Great staff and service from Shauna!

David Sarazen  |  First Impressions 
Rating:
5.0

Seatbelts were not made for overweight people it was similar to a corset. Too tight too small and hard to attach

David Kemp 
Rating:
5.0

thanks!

Micheal Kelly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda Lowe 
Rating:
4.0

Customer did not leave a comment.

Scott Burnett 
Rating:
5.0

Helpful and Friendly staff- great location. Will be back!

Brendan Sneegas 
Rating:
5.0

Extremely satisfied everything was so easy to get easy to drop back off great experience

Edward Overstreet 
Rating:
5.0

The young man who helped us was more than awesome of course

BENNIE BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenton Cook 
Rating:
5.0

Customer did not leave a comment.

Thomas miller 
Rating:
5.0

Staff was extremely friendly and helpful.

Brittany Nelson 
Rating:
5.0

Customer did not leave a comment.

Rita Washington 
Rating:
5.0

Customer did not leave a comment.

Cheryl FILES 
Rating:
5.0

Customer did not leave a comment.

Dana Nguyen 
Rating:
5.0

Same as above

Adam Kirkland 
Rating:
5.0

Nothing. It was a perfect rental experience! Even the bathroom was clean

Sam Whisler 
Rating:
5.0

Everything is good and there is nothing I would change,

seyda memdez 
Rating:
5.0

Customer did not leave a comment.

Elysia Carrillo 
Rating:
5.0

Shauna has the entire facility under control. And that’s a huge job. The staff is incredibly nice and helpful. The place is spotless and secure. I feel it’s time to give everyone a raise. At least a nice bonus. And a Boxman ornament for everyone!

Rex Wall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Williams  |  First Impressions 
Rating:
5.0

Very helpful, went out of their way to help

William Somervell 
Rating:
5.0

I really appreciate the group of people running this U-Haul space. They are helpful and reassuring. Also fun! Thank you!

JOANNE WEAVER  |  First Impressions 
Rating:
5.0

Nothing. The pick and return was effortless. Thank you!!

EDWARD JONES 
Rating:
4.0

Customer did not leave a comment.

Douglas Roberts 
Rating:
5.0

Customer service was phenomenal!

Michelle Kroeger 
Rating:
5.0

Customer did not leave a comment.

JAMES MROSS  |  Overall Experience 
Rating:
2.0

Other then the customer service guy that did my transaction, this place needs work. My truck was horrible. Sounded like the muffler was off, the engine light was on and for good reason. Kept dying at every stop. Rented for 4 hrs, used for 2 and returned because of its condition, and was charged for 8 hrs. Front desk guy was what saved any response other then less than last star.

Jamiason Locker 
Rating:
5.0

Customer did not leave a comment.

ashley crow 
Rating:
5.0

Customer did not leave a comment.

Joe paul dibernardo 
Rating:
4.0

I let them also know that the truck did not have a working heater and should not be rented out until it’s fixed

Tom Kesterson 
Rating:
5.0

Customer did not leave a comment.

keona kindle 
Rating:
5.0

I'm a little upset, because I wasn't warned of rate increase on the storage.. And want to know why you're raising the rates...

Roderick Irvin  |  First Impressions 
Rating:
5.0

While I expected access 24/7, I didn't mind working around the hours. All else was a great experience. (one piece of advice - would be the homeless in the car taking a spot for those loading and unloading - quite inconvenient. Just have them be more cognizant of those coming in and simply move when needed.)

denise mcgraw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelithia Collins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kasie Rector  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADELY CASE  |  First Impressions 
Rating:
5.0

No issues whatsoever! Kind staff and owner. Storage units were very secure, brightly lit, accessible and always clean! I will recommend this location and use them again if needed. Thank you!

Sabrina Parker  |  Overall Experience 
Rating:
5.0

Staff was friendly and courteous. Explained everything they were doing and made helpful suggestions.

Myron L Williams  |  First Impressions 
Rating:
4.0

The carts that are provided are super helpful. The building is a historic building. The freight elevators were very strange but I figured them out quickly. My only gripe is that I had reserved a ground level unit and was given a 4th floor unit. I also checked in online and did not receive a free lock as indicated. I already had one with me, so this was a minor inconvenience. I would say overall this place is pretty cool and the staff is helpful. Since there are one way streets and backup moves to make, it’s not for a novice.

JAMES MROSS  |  Online Move In 
Rating:
5.0

Thanj you

BRENETTE JACKSON  |  Overall Experience 
Rating:
5.0

They are awesome super awesome

Sheri Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristine Guthrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Altheria Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samone Mcnurlin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannan Taylor  |  First Impressions 
Rating:
4.0

I loved this location and u-haul experience, I could trust that my storage was safe and protected. I felt the price was fair for the size of the storage unit.

Rebecca Smuck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredith Gallaway  |  Overall Experience 
Rating:
5.0

Very friendly and helpful at all times. It's good people that work at 1520 Locust St

EDGARDO SILVA LEON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Burnham  |  Overall Experience 
Rating:
5.0

The general manager was understanding and very helpful. I appreciate her.

Lessie Smith  |  First Impressions 
Rating:
5.0

Thank you for everything

Vicki Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon Richardson  |  First Impressions 
Rating:
5.0

Shauna was extremely helpful with this entire process of storage management. Thank you all so much!

Jena Hedrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Martinez  |  Overall Experience 
Rating:
5.0

Thank You

Idris Kassim  |  Overall Experience 
Rating:
4.0

Only issue is not being able to unload our uhual into the storage unit due to someone blocking the docks and going off and leaving her locked vehicle and U-Haul This forcing us to take another day off work and hope we can get the truck unloaded and the promise we won’t be charged for another day on the truck come true.

Jennifer Towe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malcolm Jordan  |  First Impressions 
Rating:
5.0

Thank you so much, I appreciate your business @ I like that everything turned out really good. Thank you

Carter Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Buford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malcolm Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett England  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jessica Hodge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meghan Slowey  |  First Impressions 
Rating:
1.0

I absolutely hate it

TYRECE HUNTER  |  Overall Experience 
Rating:
1.0

My unit was broken into and no one from u haul contacted me nor did they email me. They patched up the hole and I had to find out about my unit Being broken into and a lot of my property being stolen days after when I showed up to get stuff out

JEREMY JACKSON  |  Overall Experience 
Rating:
1.0

They took my belongings. I lost my job and tried to make some arrangements, and they were very uncooperative.

Carlous price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashawn ARTERBRIDGE  |  Overall Experience 
Rating:
4.0

Had to ask for managers assistance

ANGELA CONLEY  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jessica Hodge  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Matthew Harper  |  Overall Experience 
Rating:
5.0

Staff was very polite, friendly and helpful

DAVID ROGERS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kawana Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david Gant  |  Overall Experience 
Rating:
5.0

Love the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly

Beverly Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAIRE YOUNG  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daisah Purnell  |  First Impressions 
Rating:
1.0

There is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.

Jordan Crosby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaprisha Wiley  |  First Impressions 
Rating:
1.0

I am homeless and U-Haul auction off all of belongings for $3.00 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.

Rhonda Quarles  |  Overall Experience 
Rating:
3.0

The GM is rude and raciest.

Dominae Ponds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derobinique Byrd  |  Overall Experience 
Rating:
5.0

It would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.

SUSAN JARRETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanika Bowden  |  Overall Experience 
Rating:
4.0

Good storage units and nice, but not enough parking spaces.

Martice Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTayna Littlejohn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chauntel Williams  |  First Impressions 
Rating:
4.0

It was annoying that I couldn’t speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn’t get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.

ROBIN GOODWIN  |  Overall Experience 
Rating:
4.0

Thank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.

Jessie Rial  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Bravo  |  Overall Experience 
Rating:
4.0

Thanks

Martice Smith  |  First Impressions 
Rating:
5.0

Rich was very helpful throughout the entire process.

Sharmae Roberts  |  Overall Experience 
Rating:
4.0

The neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.

MONECHIA BELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WISDOM MUOFHE  |  First Impressions 
Rating:
5.0

I would use this place again for my storage unit.

Cecilia Conn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Munira sabur  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carrie mcintosh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Connor  |  Overall Experience 
Rating:
3.0

the elevator

Mary Brown  |  Overall Experience 
Rating:
5.0

The people at this facility were very knowledgeable and helpful. The process was quick and easy.

Sue Crumbaugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Breeden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaniqua Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelin James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Boord  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rory Ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mary jones  |  Overall Experience 
Rating:
4.0

Shauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all

Scott Williams  |  First Impressions 
Rating:
1.0

Took 1.5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can’t remember her name. She was working circles around everyone else. When I first arrived I didn’t know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I’ve never been there before I had no idea which way south was. Just very rude and lazy. Never again. I’ll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.

Kathy Hrncir  |  Overall Experience 
Rating:
4.0

Personnel were friendly and helpful

Perry Ryznar  |  Overall Experience 
Rating:
5.0

Great overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.

Shabrie Perico  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norma Owens  |  Overall Experience 
Rating:
5.0

Excellent staff and help

Sandra Pina-Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Sanford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cashus Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Larison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Hammitt  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SHAMAR JOHNSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SHAMAR JOHNSON  |  Overall Experience 
Rating:
5.0

Wished that at time they had 24 hour access easier.

David Gordon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yovetta McIntosh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shayla Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Yancey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kendra pennington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel Bryant  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Samantha Cusumano  |  Overall Experience 
Rating:
2.0

The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again

Corey Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl Billiot  |  First Impressions 
Rating:
2.0

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Taylor Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Bretz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Sands  |  First Impressions 
Rating:
5.0

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

FRANK HARRISON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Bretz  |  First Impressions 
Rating:
3.0

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.

Marshell Latimore  |  First Impressions 
Rating:
4.0

Thanks

Samuel Shannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katelyn Schmidtberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VOLNAVIA SMITH  |  Overall Experience 
Rating:
5.0

Great staff. Good experience.

Margo Collins  |  Overall Experience 
Rating:
4.0

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Debra bennett  |  First Impressions 
Rating:
2.0

Shawna is rude the manager, the hrs are different from the online information

Demarco Johnson  |  Overall Experience 
Rating:
4.0

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Howard Whitfield  |  Overall Experience 
Rating:
5.0

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Marcy Pierce  |  Overall Experience 
Rating:
5.0

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

KIMBERLY BAYLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianne Plante  |  Overall Experience 
Rating:
5.0

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Michelle Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAKESHA WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Armour  |  First Impressions 
Rating:
5.0

Thank you

Idris Kassim  |  Overall Experience 
Rating:
3.0

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Jeremy Dow  |  Overall Experience 
Rating:
5.0

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Marcy Pierce  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eboni Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Gragg  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARY MANYARA  |  Overall Experience 
Rating:
3.0

GM needs better customer service skills

Dana Guinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tremelle Lee  |  First Impressions 
Rating:
5.0

Truly appreciate your service Thank you again

sandra rodriguez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRACY BOYD-PAYNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Smith  |  Overall Experience 
Rating:
2.0

Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. I

Alexis Williams  |  Overall Experience 
Rating:
5.0

The manger and staff were very helpful and friendly to me.

Terrence Yancey Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Dixon  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Trisha Clark  |  Overall Experience 
Rating:
5.0

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

JAMESZETTA ERSERY  |  First Impressions 
Rating:
5.0

Best experience, office staff was amazing. Most honest people I've met. Thank you

Yvette Rodriguez  |  Overall Experience 
Rating:
5.0

I love you guys!!! You’re more like family than business people. Thank you for making my experience memorable.

johnnie jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willy Moctezuma-Plata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN FAHLBUSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Waylett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel Paulson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert niemeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN FAHLBUSCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Schaffer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenorad Gee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Darisaw  |  Overall Experience 
Rating:
5.0

Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.

Destiny Darisaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELLIE J. FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Gomez  |  Overall Experience 
Rating:
5.0

Charms Rd una a great facility

Phillip Orscheln  |  Overall Experience 
Rating:
1.0

Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place

Marilyn Mclemore  |  Overall Experience 
Rating:
3.0

There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.

Aiesha Norris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrell Sewell  |  First Impressions 
Rating:
5.0

The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.

matthew oconnor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARLAN BODENSTEINER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Britney Hill  |  Overall Experience 
Rating:
2.0

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Alisa Jackson  |  First Impressions 
Rating:
4.0

95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that’s downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.

Ryan Read  |  Overall Experience 
Rating:
5.0

Always a pleasant experience.

accorp inc  |  Overall Experience 
Rating:
3.0

Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn’t have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn’t want to transport my cargo to a different storage facility. I can’t speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can’t speak highly enough about the staff you had working there today 13 May (day shift)

Hazel Giullari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory Scanlan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanelle Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alek Dieckman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Valdez  |  Overall Experience 
Rating:
4.0

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Nyla Handy  |  First Impressions 
Rating:
5.0

My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.

Deborah Jones  |  Overall Experience 
Rating:
5.0

Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!

DOROTHEA HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

S Sloane Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chala Holmes  |  First Impressions 
Rating:
5.0

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

janette mosley  |  First Impressions 
Rating:
5.0

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Richelle Holmes  |  First Impressions 
Rating:
5.0

Even when I had a problem it was taken care of in a timely manner

chauntel williams  |  Overall Experience 
Rating:
2.0

I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.

Jaquela Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lenee moore  |  First Impressions 
Rating:
5.0

Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..👵

Gail Hampton  |  Overall Experience 
Rating:
4.0

I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP

anita patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chian Watson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONEE STUCKEY  |  Overall Experience 
Rating:
2.0

In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.

Jacob Buchheit  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley Harris  |  Overall Experience 
Rating:
4.0

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

JESSY BENJAMIN  |  First Impressions 
Rating:
3.0

I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.

Katrina Roades  |  Overall Experience 
Rating:
5.0

Perfect Service!!

MARCIA RENNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUZANNE DWYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Harris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole Walker  |  First Impressions 
Rating:
5.0

Love it

Charline Noudjitar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kita McClain  |  Overall Experience 
Rating:
5.0

Very clean. The staff is very friendly and professional.

Jeff Peve  |  First Impressions 
Rating:
3.0

A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.

Kimberly Winston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

karltonae'f simpkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Burrell  |  First Impressions 
Rating:
5.0

Thanks

james harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVOR LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Gregory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin Gregory  |  First Impressions 
Rating:
4.0

Thanks Amanda and Shauna

ROBERT JEFFERIES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE CEGELIS  |  Overall Experience 
Rating:
5.0

Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable

Colleen Hernandez  |  Overall Experience 
Rating:
4.0

The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.

Mikella Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrina Roades  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamin Kanyi  |  Overall Experience 
Rating:
5.0

Very good experience. Clean, safe space, and the staff went above and beyond to help me out.

ADAM PAXSON  |  Overall Experience 
Rating:
5.0

I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio

Mike Murphy  |  Overall Experience 
Rating:
5.0

Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....

Mike Murphy  |  First Impressions 
Rating:
5.0

All is good

richard german  |  Overall Experience 
Rating:
3.0

The location is very good for my needs. I am very content with the price I am paying for my storage.

Willber Mateo  |  First Impressions 
Rating:
5.0

Clean, new equipment, very helpful and respectful staff.

FELICIA CONLEY  |  First Impressions 
Rating:
3.0

Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.

christina buggs  |  Overall Experience 
Rating:
3.0

From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.

Cynthia Williams  |  Overall Experience 
Rating:
4.0

Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.

Mychkie Marschall  |  Overall Experience 
Rating:
5.0

Great service!

myecia macedon  |  Overall Experience 
Rating:
5.0

Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me

Sean Davis  |  First Impressions 
Rating:
5.0

5star

rashall kimball  |  First Impressions 
Rating:
5.0

Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!

bryan stapleton  |  Overall Experience 
Rating:
3.0

Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.

daniel goodrich  |  Overall Experience 
Rating:
5.0

Fast, easy, and convenient. Will definitely recommend U-Haul self storage.

Angela Blair  |  First Impressions 
Rating:
5.0

Amanda was great! Give that girl a raise!

kenyon gibson  |  First Impressions 
Rating:
4.0

Easy to rent a storage and easy to make payments by phone or in person.

hazel ricky essig  |  Overall Experience 
Rating:
5.0

Great service, got exactly what I needed!

ALONA STEWART  |  First Impressions 
Rating:
4.0

Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.

sharon snyder  |  Overall Experience 
Rating:
5.0

Everyone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.

cynthia cason  |  Overall Experience 
Rating:
1.0

You had a fire and as a result, my property was water damaged.

kyndall cardoza  |  Overall Experience 
Rating:
1.0

The staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!

Jennifer Lovelace  |  Overall Experience 
Rating:
5.0

Very helpful staff. Really know their stuff about moving and storing

Jeanne Coah  |  Overall Experience 
Rating:
5.0

Excellent

ROCHELLE SMITH  |  Overall Experience 
Rating:
1.0

I was new to the building and the attendant did little to show me my storage after collecting my fees

Lamin Kanyi  |  First Impressions 
Rating:
4.0

The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.

jocelyn ramey  |  First Impressions 
Rating:
5.0

The women who helped were very nice and took me through the whole experience. They should be commended.

sharon snyder  |  First Impressions 
Rating:
5.0

Very nice people. Painless experience

dori bosfhard  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Jeffery Rose  |  Overall Experience 
Rating:
5.0

Staff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends

Jeanne Coah  |  First Impressions 
Rating:
5.0

Very helpful

dori bosfhard  |  First Impressions 
Rating:
5.0

I had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.

JEANETTE WOODS  |  Overall Experience 
Rating:
5.0

Great storage facility

Jacob Weaver  |  Overall Experience 
Rating:
5.0

Exceptional service,

chrisopher hamm  |  First Impressions 
Rating:
4.0

The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.

Deborah Dickson  |  First Impressions 
Rating:
5.0

Excellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!

frank vasquez  |  First Impressions 
Rating:
5.0

Thanks Amanda, Your Customer Service is on point. AP

ACQUANITA PATTERSON  |  Overall Experience 
Rating:
3.0

Tons of homeless people that obviously live in the units.

Cortney Myers  |  Overall Experience 
Rating:
5.0

I'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!

nasra abdi  |  Overall Experience 
Rating:
5.0

Great service! Went above and beyond expectations.

Eric Conklin  |  First Impressions 
Rating:
5.0

Great service, clean unit

Diana Marrs  |  Overall Experience 
Rating:
2.0

I waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic

Selana Fuller  |  First Impressions 
Rating:
1.0

Your service sucks

reginald davis  |  Overall Experience 
Rating:
4.0

When and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful

john bardwell  |  Overall Experience 
Rating:
3.0

The unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'm

susan williams  |  First Impressions 
Rating:
5.0

This experience was so much better than our last. I will use them again. I will also recommend them to family and friend.

Helen clemons  |  Reservation 
Rating:
4.0

My storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.

Eric Wilson  |  Overall Experience 
Rating:
3.0

THE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.

Laurie Shanderson  |  Overall Experience 
Rating:
5.0

Thank You!

roderick mack  |  Overall Experience 
Rating:
5.0

The staff was great

Thaliah Harris  |  Reservation 
Rating:
5.0

Each time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!

karen mcclellan  |  Overall Experience 
Rating:
5.0

Everything was very professional

danielle hix  |  Overall Experience 
Rating:
3.0

Too many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,

Callie Javaid  |  Overall Experience 
Rating:
5.0

Staff were very helpful and nice. No issues

Deron Wright  |  Overall Experience 
Rating:
5.0

Hot in the summer but staff was professional

Kevin Kennedy  |  Overall Experience 
Rating:
5.0

The manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.

ROBERT JEFFERIES  |  Overall Experience 
Rating:
4.0

Two facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.

ed church  |  Overall Experience 
Rating:
4.0

the majority of the staff with whomI had interactions were friendly and helpful.

Timothy Cox  |  Overall Experience 
Rating:
3.0

Strays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage

Salma Handson  |  Overall Experience 
Rating:
5.0

! great

Natalia Aycart Gozalez  |  Overall Experience 
Rating:
4.0

Everyone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo

Sharon Hoffman  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.

Roxann Smith  |  Reservation 
Rating:
4.0

N/A

SIRRON RAND  |  Overall Experience 
Rating:
5.0

Ventilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.

rosa fregoso  |  Overall Experience 
Rating:
5.0

The entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!

laura koepnick  |  Overall Experience 
Rating:
5.0

Good service

Edward Burnett  |  Overall Experience 
Rating:
5.0

Amanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.

Janet/danel Desnoyer  |  Overall Experience 
Rating:
5.0

Staff was excellent. Helped solve all the problems that came up.

david simon  |  Overall Experience 
Rating:
4.0

Staff was great. Space and building felt a little unsafe, even with good lighting and cameras.

nathaniel benjamin  |  Overall Experience 
Rating:
4.0

Will be back....lol...helpful staff

gabrielle yarbrough  |  Overall Experience 
Rating:
4.0

n/a

Phyllis Hopkins  |  Overall Experience 
Rating:
4.0

The storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for

Phillip Scott  |  Overall Experience 
Rating:
5.0

Courteous & helpful staff

Dirk Schafer  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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