Comentarios de los clientes para U-Haul Moving & Storage of Power & Light

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Customer service was pleasant , the guys were good , the process was ok , overall everything went well , of course the freight elevator was a little spooky but I got passed it ....

Even when I had a problem it was taken care of in a timely manner

I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.

one of your male employees was rude not the female receptionist she was very friendly

The price with quote sould be fixed when not used amount of hours. People don't know exactly how long and miles sould be looked over for better prices but over all fast service and great experience.

Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..👵

I have rented many times from this location. The staff is always friendly, whether behind the counter or receiving the trucks. And the prices are great. I'm so thankful for U-Haul.

I had problems with absolutely every transaction. Problem with pick up location pushed to 33miles away 40mins before pick .Problem at truck pickup. Problem at auto transporter pickup. Problem with drop off. I will need services again in 30days. And I am trying to figure out who I can use to avoid the added stress and delays other than you guys.

I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP

We were previously to pick up a uhaul off of Truman road in Grandview when we got there they didn't have the uhaul we rented and was very rude when we asked what we needed to do their response was “call uhaul” and they stormed off to move another vehicle almost hitting ours.

Great customer service.

Not much because everything you all do is extremely customer oriented.

You guys were great. thanks.

Have jumper cables available for customers

I had a really good experience at this location.

I feel I was over charge. Pay $118 and some change. Put $10 in gas. Only got $4.98 back. That's don't seem fair.

Quick and efficient!

This is absolutely the last time I deal with UHaul. I checked in on the app only to go inside & do the entire process again at the counter. Defeats the point of the app! I was th ere a month ago & was told then to call if i needed more time. So I did & was told I had to bring the rental back immediately. Fortunately, they ended up working with me & resolved it. But getting to that point requires a horrible argument. I called the 1800 number to to ask about this reservation. Nothing was convenient about that. And This morning NOTHING was convenient, incl where I had to leave the truck. The folks at the store were nice & did all they could. It's the uhaul policies that are the problem. Never again!

Shawna was so awesome!! I truly cannot thank everyone enough there ar Uhaul. Especially after Budget Truck left us literally stranded for our cross country move. Im so thankful their inventory manager told me to call you. Your company went above and beyond to make sure we were taken care of. I will never again look elsewhere for any moving or storage needs. You have gained customers for life!

Help unload lol but service was good and appreciated keep it up🥴

This was an excellent experience. I would be most happy to be a customerf here nagainb. Thank you.

There was no gas in the truck.. I told them i would be going around 40 miles. They gave me a 35 fuel credit but i only got 19 back out of 100 deposit...

In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.

Very friendly staff. The photos of the vehicle on the pre-check had to be declined for all 4 views as there was additional damage. Also, there should be an interior view.

I checked my truck in after store was closed. I put keys in door slot then proceeded to check in truck online. I wasn't aware uhaul would ask for pictures of odometer. I guess make it more clear that check in online should be done before depositing keys in slot.

Nothing. No improvement needed.

I found the phone app frustrating. We ended up at the counter with a nice human.

The app for checking out the vehicle did not work.

Uhaul truck leaked and destroyed our brand new $5,000 bed. I have used uhaul before and so has my family, but as a result I am not happy and will not Be using uhaul in the future.

Phil was great.

Looks like more help is needed at this location. Had to wait until the customers in the office were taken care of before the agent could come out to check us back in.

Excellent and fast checkout. The equipment was quite new and in good condition. Made our local move a breeze.

With the new check in process online, it made picking up the U-Haul easy and a breeze.

U-Haul Power & Light are really nice and accommodating people.

Better customer service. Be polite and make your customer feel you want to serve them

Made a reservation for after hour pick up. There is no keys in the lockbox. Moving plan was ruined

They tried to tell me I put scratches on the truck that were already there. They were going to charge me, luckily I took photos. Feel like someone was trying to scam me

Check-in process was perhaps too fast, as I had questions for addl line item extra charges, but the check-in person could not go back on his machine and explain the line item additional charges, so I had to follow up after. Location manager was very helpful when I later talked to her on the phone.

Always quick and courteous on pickup and drop by off.

Very friendly, helpful employees . Truck ran great !

The ignition was tricky. It could take a long time to get the key just right for the truck to start. It also had a headlight out which caused problems for us. The inside of the truck was dirty and sticky. At a time when cleanliness is critical I found the dirty mess to be quite concerning.

The rental truck process was fairly easy and well done. We also rented a unit there and the facility needs a serious upgrade, particularly the 100+ year old elevators that don't stop even with the floor you are on!

Tell the customer what they are going to end up paying up front all in detail when preparing to make a purchase.

very welcoming, good people to do business with

We made several changes. Everything was handled with out any issues. Even when their internet crashed Please thank the staff

I did the "on-line" check in. However, the internet for the location went down, which required me to wait in line for nearly 45 minutes. Fortunately, i was able to get the move completed and unit returned in time.

Phill and the other gentleman that hooked up the trailer were awesome. Very professional.

Everybody I interacted with was extremely helpful, nice, and I saw them go beyond to stay open late to help somebody who arrived at closing.

Please check small black rubber gasketiing at base inside of drivers door, it comes off small yellow holders easily. Please check larger black rubber gasketing inside back doors, it's not holding tight to Van's frame and is floppy. Thank you for your time.

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

THE STAFF WAS GREAT AND VERY HELPFUL. THE STORE WAS SOOOO CLEAN.

Somewhat disorganized. Not terribly friendly. It wasn't a bad experience; but I would go to another UHaul location next time.

greet the customer.

None

Extremely disappointed in the customer service I received. I rented a storage space from them a little over a month ago. At the time of me renting the space I was told by the rep that if I gave proper notice (Which I did online) I would be able to get some of my money back since I only needed to rent for a month and a half. Fast forward to yesterday, my moving day. I rent a uhaul truck (which they charged me $7 in gas for because they claim the tank was not on full) it was... a I have a picture to show that. I go inside to check out informed the lady that I was returning a truck and checking out of my storage space, she then gives me a receipt that showed a zero balance, it did not show the prorated amount that should have been given back to me as I was told by a different rep a month ago. I then ask the lady about my prorated refund, she acted as if it was my fault stating with a very nasty attitude “I wish you would have said something before I checked you out” so because I didn't ask for it back you don't give it back? How am I to know I was supposed to ask for it back? That was not told to me. She had an extremely funky attitude, actually she had it as soon as she walked in the door to start her day, I was there picking up the truck at the time. Actually they all had nasty attitudes, which was very disappointing. I feel that I should have received my prorated money back since I didn't keep the storage for a full month. Why should you get to keep my money, when I'm pretty you'll be getting another renter, so basically you feel like you should get double rent on a storage. I'm not even sure if that's legal. I will be reporting this BBB and I'm going inform anyone I know to not do business with people that treat their customers this way.

The guy that hooked up my trailer was awesome.

I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.

The service here is always great! In and out in no time!

This location did everything right. During this time with Covid, all protective measures was in place, made me fill very safe.

It is absolutely inane that a pickup truck and/or 8' van cannot be dropped off at a different location than pick up. I was forced to drive an extra 50 miles to make the round trip which is bad environmentally, economically, and for customer satisfaction.

The location was a little tricky to understand where to park to go inside and get your rental started. Also my trailer was super nice inside, although when I picked it up there was an odd tire on it. This tire did not match the other three on the trailer. The trailer wriggled and moved around a lot on the trip. I asked for it to be changed before I left but that idea was not really entertained. When I dropped it off I made sure the next location needed to replace it. They stated they would replace it and make it better for the next customer.

I was transporting a U-Box for the company and they made it seem as if my refund would be immediate only to find out it could be longer than 3 to 5 business days which I feel they should make sure their customers are well where their money will be tied up for a week if not longer.

Smelly truck. Unfriendly staff. Charged for gas even though I topped off.

Perfect Service!!

Love it

Very clean. The staff is very friendly and professional.

A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.

Thanks

Thanks Amanda and Shauna

Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable

The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.

Very good experience. Clean, safe space, and the staff went above and beyond to help me out.

I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio

Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....

All is good

The location is very good for my needs. I am very content with the price I am paying for my storage.

Clean, new equipment, very helpful and respectful staff.

Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.

From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.

Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.

Great service!

Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me

5star

Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!

Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.

Fast, easy, and convenient. Will definitely recommend U-Haul self storage.

Amanda was great! Give that girl a raise!

Easy to rent a storage and easy to make payments by phone or in person.

Great service, got exactly what I needed!

Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.

Everyone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.

You had a fire and as a result, my property was water damaged.

The staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!

Very helpful staff. Really know their stuff about moving and storing

Excellent

I was new to the building and the attendant did little to show me my storage after collecting my fees

The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.

The women who helped were very nice and took me through the whole experience. They should be commended.

Very nice people. Painless experience

Keep up the great work!

Staff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends

Very helpful

I had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.

Great storage facility

Exceptional service,

The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.

Excellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!

Thanks Amanda, Your Customer Service is on point. AP

Tons of homeless people that obviously live in the units.

I'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!

Great service! Went above and beyond expectations.

Great service, clean unit

I waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic

Your service sucks

When and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful

The unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'm

This experience was so much better than our last. I will use them again. I will also recommend them to family and friend.

My storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.

THE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.

Thank You!

The staff was great

Each time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!

Everything was very professional

Too many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,

Staff were very helpful and nice. No issues

Hot in the summer but staff was professional

The manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.

Two facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.

the majority of the staff with whomI had interactions were friendly and helpful.

Strays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage

! great

Everyone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo

Staff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.

N/A

Ventilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.

The entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!

Good service

Amanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.

Staff was excellent. Helped solve all the problems that came up.

Staff was great. Space and building felt a little unsafe, even with good lighting and cameras.

Will be back....lol...helpful staff

n/a

The storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for

Courteous & helpful staff