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Ana Gonzales | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Power & Light
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Advertising $19.95 and it actually being $75.00 is insane. I still feel like i got a decent deal, but the advertisement is very incorrect.
Kayla Ann CurnutteThe facility was easy to access, clean and temperature controlled. The unit was in the smaller single floor unit to the north of the main facility so I didn't have to deal with an elevator when loading or unloading. Staff was friendly and helpful.
Elisabeth Link | Overall ExperienceKeep doing what you are doing. Place and truck was very clean, service was great, people were helpful.
Gary Mielkewish the return process was explained a little better, all i was told was to “bring it back before 8pm” unable to complete the survey in its entirety due to lack of information.
Diamonda FloresIt’s a little nerve racking to think you might be charged for damage that was already present on the unit. Please help customers feel at ease about the potential for being charged for something they didn’t do. The unit had small damages in places that were not marked with the X stickers and it just makes you feel like the blame could be put on you if you mess up checking the vehicle in or out. Otherwise, we have been very happy with U-Haul and the people at the Locust/Truman location in Kansas City! I didn’t get his name but the guy who checked us in was great and another gentleman was there when we returned off the clock(after close) and was being so helpful and really treated us well.
Michael McKenzieThere was only 1 person at the counter assisting customers, which made for a long wait during a time where quick service is valued. All of the employees that I interacted with were very pleasant however waiting in line for 25+ minutes was very frustrating!
Tanisha Robinsontry to have better customer service
Martin AsebiasA $17.52 fuel charge for driving 3 miles is absolutely ridiculous!
Jayla VillarrealEnsure rapid return/deposit of deposit
Melvin CombsNothing perfect
Sherman DorseyLocation is short-handed on personnel (typical for U-Haul at other locations I've rented from. The staff hustles and works well with customers but you need at least one more to help out on Saturday mornings. Rating otherwise would be excellent.
Max ShermanShauna and the assistant manager is great. I would refer everyone to this location.
SHELIA DAVIS | First ImpressionsThe location was convenient and quick however, they charged me assuming that the gas tank was full and it was not they did not have me walk around the vehicle or take any photos of anything, and I checked out with an actual person with the U-Haul store. Therefore, I was nearly charged $30 for gas for driving 12 miles in total.
Lauren IbenthalMake sure the pick up is clean next time it was so dirty
Brenda CarretoThe cargo door was hard to close.
Thomas miller1. Dolly and service cart I ordered were not available at pickup. 2. Damage to vehicle was not well marked and had to take the time to identify it at checkout. 3. Vehicle was old and dated. 4. Vehicle only had 1/8 tank of gas at pickup (order said it had 1/4).
Michael HeuleThe employees are slow and don’t communicate to you what they are doing and are definitely not in a hurry to help. In addition, the mobile check in process was horrible and slow which forced me to go inside. I was unable to get successful help from the employees and finally was able to get checked in; a 20 minute process with no customers waiting
Mark KellerEverything worked well except for having to recover the elevators on my own. Both were opened on the 5th floor.
Leah Suttington | Overall ExperienceGood people good attitude
Vernon Richardson | First ImpressionsThe drop off box was too difficult to locate in the cold!
Gabrielle CarrilloI'm a frequent U-Haul user and this location has quickly become my favorite location to rent from because of the professionalism the courtesy and the hospitality that I received from the staff there.
Phillip CagleSimple, efficient and easy! Highly recommend.
John DanielNa
Chris OwenExcellent service and help. I will definitely be booking with this location next time
ROBERT HAYESI highly recommend you secretly send independent spies or evaluators with audio video capabilities Unknown to the store managers and employees to assess their work performance on the job.
Terry JacksonSales Rep. was extremely polite and a pleasure to work with!
TERESA SMITHI was needing to rent a truck in Independence or Blue springs the only way I could get a truck is to go all the way to power and light it put a lot of more miles on the truck that I had to pay for it would be nice if you had trucks in other locations or could transfer them there.
Russell BennettNothing the Locust location was great! I’ll be using that location again for sure
Mykiena BrownGreat experience...
Josue MezaNothing at all that I can think of you guys did great
MICHAEL MAUROSatisfied
Rita Thomas-AguirreCheck your trucks before renting them! I was rented out a truck with no working heat had to stand in the cold with my baby to wait for another one when I told the lady she act like she didn’t believe me sent extra people out to check me. Had to walk in get the other one ni curtesy just rude!!!!!!
Tameka DavisGreat customer service great team from first shift to second shift. Very impressed with how friendly and professional they are.
Melissa AlvaradoRichard F provided excellent customer service from start to finish. He explained my rental agreement in detail, and did a walk around with me to ensure that any prior damage to the Uhaul was documented, and that I understood how to safely operate the truck/Uhaul safely. He was so patient and nice! Thank you Richard! You Rock!
Ranadous JonesIf you can add a lift fork in the truck That can help a lot
daniel bahatiAll good And you guys have a good service, thank you.
Farhan AhmedThe person who helped me returning the truck at this location i dontt know his name ,was a wonderful person . He was empathetic towards customers. I was little over the miles by 5-10miles since i took rhe wrong exit . He was so generous and understood my situation.
Aravind KoyyalaThe Uhaul app is completely useless. This is the second time I've been told to use it to return the vehicle, with a threat of on added $25 fee if I fail to do so. Please don't threaten your customers with added fees when your technology is so poorly designed.
William GartnerI had my rental longer then the original contract was for and they where polite and helpful in getting my rental checked in and resolved all my concerns thank you for a great job
Robert WilsonJames was very friendly and helped us to get the rental truck we needed. Later called back to slightly change our rental schedule, James swiftly did that for us! We appreciated all of his help to make our move smoothly!
Emily ChangThe customer services this time was awful. The lady was mad. I said good morning and she never said anything
Brenda CarretoGood job
neil imhoffExcellent customer service Thank you so much to have excellent people.
Brenda CarretoOnly used storage for 1 month, after purchasing my own disk lock, I removed my lock and what belongings I needed or wanted I informed manager that I no longer need the storage unit , she informed me that there was a lock on the unit and would be charged for every month it was there until auction, I refused to pay for a unit that your employee knew was no longer needed and the lock wasn't mine, trying to make and get money that I do not owe
ERIC POTTS | Overall ExperienceInform customers when they rent a vehicle inform them about how to download the app to return the vehicle.
Charles DavenportExelente todo
David LugoHappy holidays
Donald ParmanThe truck was in pretty questionable condition. I noticed several scratches and scuff marks on the passenger side mirror and a chip in the passenger side door handle. The rubber lining of the driver's side door was falling off. The interior of the truck smelled like smoke so that was rough to smell the whole time. My partner reported as he was driving behind me the truck bed was sort of bouncing pretty high after each minor bump in the road and I noticed the engine sort of struggling to pick up speed. These trucks have been through likely many, many moves and transports so I understand they're not going to be in excellent condition. I just worried some of these cosmetic and mechanical issues would be passed onto me as the customer even without fault of my own so had I needed the truck for a longer period of time, or for a longer move from one place to the next I don't think this was the best equipment for us to use. Aside from the equipment itself, the customer service at this location was great! I was really happy with how we were treated and the timeliness of the rental to get checked out, and to get checked back in. Thanks for the positive support!
Hannah WilsonGet friendlier more professional employees
Cathy PittsHorrible customer service and the truck tires were all low it had loud clunking sounds and died about every 20 minutes horrible service
Jeremy JohnGreat staff and service from Shauna!
David Sarazen | First ImpressionsSeatbelts were not made for overweight people it was similar to a corset. Too tight too small and hard to attach
David Kempthanks!
Micheal Kelly | First ImpressionsHelpful and Friendly staff- great location. Will be back!
Brendan SneegasExtremely satisfied everything was so easy to get easy to drop back off great experience
Edward OverstreetThe young man who helped us was more than awesome of course
BENNIE BROWN | First ImpressionsStaff was extremely friendly and helpful.
Brittany NelsonSame as above
Adam KirklandNothing. It was a perfect rental experience! Even the bathroom was clean
Sam WhislerEverything is good and there is nothing I would change,
seyda memdezShauna has the entire facility under control. And that’s a huge job. The staff is incredibly nice and helpful. The place is spotless and secure. I feel it’s time to give everyone a raise. At least a nice bonus. And a Boxman ornament for everyone!
Rex Wall | Overall ExperienceVery helpful, went out of their way to help
William SomervellI really appreciate the group of people running this U-Haul space. They are helpful and reassuring. Also fun! Thank you!
JOANNE WEAVER | First ImpressionsNothing. The pick and return was effortless. Thank you!!
EDWARD JONESCustomer service was phenomenal!
Michelle KroegerOther then the customer service guy that did my transaction, this place needs work. My truck was horrible. Sounded like the muffler was off, the engine light was on and for good reason. Kept dying at every stop. Rented for 4 hrs, used for 2 and returned because of its condition, and was charged for 8 hrs. Front desk guy was what saved any response other then less than last star.
Jamiason LockerI let them also know that the truck did not have a working heater and should not be rented out until it’s fixed
Tom KestersonI'm a little upset, because I wasn't warned of rate increase on the storage.. And want to know why you're raising the rates...
Roderick Irvin | First ImpressionsWhile I expected access 24/7, I didn't mind working around the hours. All else was a great experience. (one piece of advice - would be the homeless in the car taking a spot for those loading and unloading - quite inconvenient. Just have them be more cognizant of those coming in and simply move when needed.)
denise mcgraw | Overall ExperienceNo issues whatsoever! Kind staff and owner. Storage units were very secure, brightly lit, accessible and always clean! I will recommend this location and use them again if needed. Thank you!
Sabrina Parker | Overall ExperienceStaff was friendly and courteous. Explained everything they were doing and made helpful suggestions.
Myron L Williams | First ImpressionsThe carts that are provided are super helpful. The building is a historic building. The freight elevators were very strange but I figured them out quickly. My only gripe is that I had reserved a ground level unit and was given a 4th floor unit. I also checked in online and did not receive a free lock as indicated. I already had one with me, so this was a minor inconvenience. I would say overall this place is pretty cool and the staff is helpful. Since there are one way streets and backup moves to make, it’s not for a novice.
JAMES MROSS | Online Move InThanj you
BRENETTE JACKSON | Overall ExperienceThey are awesome super awesome
Sheri Johnson | First ImpressionsI loved this location and u-haul experience, I could trust that my storage was safe and protected. I felt the price was fair for the size of the storage unit.
Rebecca Smuck | Overall ExperienceVery friendly and helpful at all times. It's good people that work at 1520 Locust St
EDGARDO SILVA LEON | First ImpressionsThe general manager was understanding and very helpful. I appreciate her.
Lessie Smith | First ImpressionsThank you for everything
Vicki Sullivan | Overall ExperienceShauna was extremely helpful with this entire process of storage management. Thank you all so much!
Jena Hedrick | Overall ExperienceThank You
Idris Kassim | Overall ExperienceOnly issue is not being able to unload our uhual into the storage unit due to someone blocking the docks and going off and leaving her locked vehicle and U-Haul This forcing us to take another day off work and hope we can get the truck unloaded and the promise we won’t be charged for another day on the truck come true.
Jennifer Towe | First ImpressionsThank you so much, I appreciate your business @ I like that everything turned out really good. Thank you
Carter Jones | Overall ExperienceI absolutely hate it
TYRECE HUNTER | Overall ExperienceMy unit was broken into and no one from u haul contacted me nor did they email me. They patched up the hole and I had to find out about my unit Being broken into and a lot of my property being stolen days after when I showed up to get stuff out
JEREMY JACKSON | Overall ExperienceThey took my belongings. I lost my job and tried to make some arrangements, and they were very uncooperative.
Carlous price | Overall ExperienceHad to ask for managers assistance
ANGELA CONLEY | First ImpressionsStaff was very polite, friendly and helpful
DAVID ROGERS | First ImpressionsLove the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly
Beverly Hall | Overall ExperienceThere is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.
Jordan Crosby | First ImpressionsI am homeless and U-Haul auction off all of belongings for $3.00 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.
Rhonda Quarles | Overall ExperienceThe GM is rude and raciest.
Dominae Ponds | Overall ExperienceIt would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.
SUSAN JARRETT | Overall ExperienceGood storage units and nice, but not enough parking spaces.
Martice Smith | Overall ExperienceIt was annoying that I couldn’t speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn’t get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.
ROBIN GOODWIN | Overall ExperienceThank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.
Jessie Rial | Overall ExperienceThanks
Martice Smith | First ImpressionsRich was very helpful throughout the entire process.
Sharmae Roberts | Overall ExperienceThe neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.
MONECHIA BELL | First ImpressionsI would use this place again for my storage unit.
Cecilia Conn | Overall Experiencethe elevator
Mary Brown | Overall ExperienceThe people at this facility were very knowledgeable and helpful. The process was quick and easy.
Sue Crumbaugh | Overall ExperienceShauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all
Scott Williams | First ImpressionsTook 1.5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can’t remember her name. She was working circles around everyone else. When I first arrived I didn’t know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I’ve never been there before I had no idea which way south was. Just very rude and lazy. Never again. I’ll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.
Kathy Hrncir | Overall ExperiencePersonnel were friendly and helpful
Perry Ryznar | Overall ExperienceGreat overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.
Shabrie Perico | First ImpressionsExcellent staff and help
Sandra Pina-Garrett | Overall ExperienceWished that at time they had 24 hour access easier.
David Gordon | Overall ExperienceThe black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again
Corey Jenkins | Overall ExperienceThe manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.
Taylor Brown | First ImpressionsI AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.
FRANK HARRISON | First ImpressionsEveryone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.
Marshell Latimore | First ImpressionsThanks
Samuel Shannon | First ImpressionsGreat staff. Good experience.
Margo Collins | Overall ExperienceWhen we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.
Debra bennett | First ImpressionsShawna is rude the manager, the hrs are different from the online information
Demarco Johnson | Overall ExperienceYou guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield
Howard Whitfield | Overall ExperienceStaff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.
Marcy Pierce | Overall ExperienceSafe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.
KIMBERLY BAYLIS | First ImpressionsThe Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times
Michelle Williams | Overall ExperienceThank you
Idris Kassim | Overall ExperiencePrices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable
Jeremy Dow | Overall ExperienceAll three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!
Marcy Pierce | First ImpressionsGM needs better customer service skills
Dana Guinn | Overall ExperienceTruly appreciate your service Thank you again
sandra rodriguez | Overall ExperienceAnytime I called for assistance office staff was always unpleasant answering my questions with an attitude. I
Alexis Williams | Overall ExperienceThe manger and staff were very helpful and friendly to me.
Terrence Yancey Johnson | First ImpressionsThe only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible
JAMESZETTA ERSERY | First ImpressionsBest experience, office staff was amazing. Most honest people I've met. Thank you
Yvette Rodriguez | Overall ExperienceI love you guys!!! You’re more like family than business people. Thank you for making my experience memorable.
johnnie jackson | First ImpressionsMs. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.
Destiny Darisaw | First ImpressionsCharms Rd una a great facility
Phillip Orscheln | Overall ExperienceLost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place
Marilyn Mclemore | Overall ExperienceThere are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.
Aiesha Norris | Overall ExperienceThe facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.
matthew oconnor | Overall ExperiencePicking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.
Alisa Jackson | First Impressions95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that’s downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.
Ryan Read | Overall ExperienceAlways a pleasant experience.
accorp inc | Overall ExperienceStaff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn’t have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn’t want to transport my cargo to a different storage facility. I can’t speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can’t speak highly enough about the staff you had working there today 13 May (day shift)
Hazel Giullari | First Impressionsvery helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.
Nyla Handy | First ImpressionsMy experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.
Deborah Jones | Overall ExperienceSomething did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!
DOROTHEA HILL | Overall ExperienceGreat friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.
janette mosley | First ImpressionsShauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.
Richelle Holmes | First ImpressionsEven when I had a problem it was taken care of in a timely manner
chauntel williams | Overall ExperienceI am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.
Jaquela Stewart | Overall ExperienceUsing card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..👵
Gail Hampton | Overall ExperienceI reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP
anita patterson | Overall ExperienceIn the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.
Jacob Buchheit | Overall ExperienceThe only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.
JESSY BENJAMIN | First ImpressionsI was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.
Katrina Roades | Overall ExperiencePerfect Service!!
MARCIA RENNER | Overall ExperienceLove it
Charline Noudjitar | Overall ExperienceVery clean. The staff is very friendly and professional.
Jeff Peve | First ImpressionsA couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.
Kimberly Winston | Overall ExperienceThanks
james harris | Overall ExperienceThanks Amanda and Shauna
ROBERT JEFFERIES | Overall ExperienceShauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable
Colleen Hernandez | Overall ExperienceThe only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.
Mikella Smith | Overall ExperienceVery good experience. Clean, safe space, and the staff went above and beyond to help me out.
ADAM PAXSON | Overall ExperienceI carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio
Mike Murphy | Overall ExperienceExcellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....
Mike Murphy | First ImpressionsAll is good
richard german | Overall ExperienceThe location is very good for my needs. I am very content with the price I am paying for my storage.
Willber Mateo | First ImpressionsClean, new equipment, very helpful and respectful staff.
FELICIA CONLEY | First ImpressionsBums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.
christina buggs | Overall ExperienceFrom the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.
Cynthia Williams | Overall ExperienceStaff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.
Mychkie Marschall | Overall ExperienceGreat service!
myecia macedon | Overall ExperienceVery nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me
Sean Davis | First Impressions5star
rashall kimball | First ImpressionsMs Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!
bryan stapleton | Overall ExperienceToo many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.
daniel goodrich | Overall ExperienceFast, easy, and convenient. Will definitely recommend U-Haul self storage.
Angela Blair | First ImpressionsAmanda was great! Give that girl a raise!
kenyon gibson | First ImpressionsEasy to rent a storage and easy to make payments by phone or in person.
hazel ricky essig | Overall ExperienceGreat service, got exactly what I needed!
ALONA STEWART | First ImpressionsEvery person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.
sharon snyder | Overall ExperienceEveryone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.
cynthia cason | Overall ExperienceYou had a fire and as a result, my property was water damaged.
kyndall cardoza | Overall ExperienceThe staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!
Jennifer Lovelace | Overall ExperienceVery helpful staff. Really know their stuff about moving and storing
Jeanne Coah | Overall ExperienceExcellent
ROCHELLE SMITH | Overall ExperienceI was new to the building and the attendant did little to show me my storage after collecting my fees
Lamin Kanyi | First ImpressionsThe staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.
jocelyn ramey | First ImpressionsThe women who helped were very nice and took me through the whole experience. They should be commended.
sharon snyder | First ImpressionsVery nice people. Painless experience
dori bosfhard | Overall ExperienceKeep up the great work!
Jeffery Rose | Overall ExperienceStaff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends
Jeanne Coah | First ImpressionsVery helpful
dori bosfhard | First ImpressionsI had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.
JEANETTE WOODS | Overall ExperienceGreat storage facility
Jacob Weaver | Overall ExperienceExceptional service,
chrisopher hamm | First ImpressionsThe representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.
Deborah Dickson | First ImpressionsExcellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!
frank vasquez | First ImpressionsThanks Amanda, Your Customer Service is on point. AP
ACQUANITA PATTERSON | Overall ExperienceTons of homeless people that obviously live in the units.
Cortney Myers | Overall ExperienceI'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!
nasra abdi | Overall ExperienceGreat service! Went above and beyond expectations.
Eric Conklin | First ImpressionsGreat service, clean unit
Diana Marrs | Overall ExperienceI waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic
Selana Fuller | First ImpressionsYour service sucks
reginald davis | Overall ExperienceWhen and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful
john bardwell | Overall ExperienceThe unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'm
susan williams | First ImpressionsThis experience was so much better than our last. I will use them again. I will also recommend them to family and friend.
Helen clemons | ReservationMy storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.
Eric Wilson | Overall ExperienceTHE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.
Laurie Shanderson | Overall ExperienceThank You!
roderick mack | Overall ExperienceThe staff was great
Thaliah Harris | ReservationEach time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!
karen mcclellan | Overall ExperienceEverything was very professional
danielle hix | Overall ExperienceToo many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,
Callie Javaid | Overall ExperienceStaff were very helpful and nice. No issues
Deron Wright | Overall ExperienceHot in the summer but staff was professional
Kevin Kennedy | Overall ExperienceThe manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.
ROBERT JEFFERIES | Overall ExperienceTwo facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.
ed church | Overall Experiencethe majority of the staff with whomI had interactions were friendly and helpful.
Timothy Cox | Overall ExperienceStrays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage
Salma Handson | Overall Experience! great
Natalia Aycart Gozalez | Overall ExperienceEveryone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo
Sharon Hoffman | Overall ExperienceStaff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.
Roxann Smith | ReservationN/A
SIRRON RAND | Overall ExperienceVentilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.
rosa fregoso | Overall ExperienceThe entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!
laura koepnick | Overall ExperienceGood service
Edward Burnett | Overall ExperienceAmanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.
Janet/danel Desnoyer | Overall ExperienceStaff was excellent. Helped solve all the problems that came up.
david simon | Overall ExperienceStaff was great. Space and building felt a little unsafe, even with good lighting and cameras.
nathaniel benjamin | Overall ExperienceWill be back....lol...helpful staff
gabrielle yarbrough | Overall Experiencen/a
Phyllis Hopkins | Overall ExperienceThe storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for
Phillip Scott | Overall ExperienceCourteous & helpful staff
Dirk Schafer | Overall Experience