When i returned the trailer, the attendant noticed a plastic piece hanging from beneath my car and scraping the road. He got down beneath the side of the car and zip-tied it in place so that I could drive safely. How's that for amazing service?!!!!John E.
Customer Reviews for U-Haul Moving & Storage of Portsmouth
Portsmouth, NH 03801
(@ Traffic Circle)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was as nice as can be, they knew I had a long trip and gave me a brand new truck for my journey.MICHAEL M.
Customer did not leave a comment.william D.
Customer did not leave a comment.Sean S.
Nothing your staff was very helpful and niceBrendan K.
Customer did not leave a comment.Everett O.
Great service. Easy, fast and efficient! Nicely done.Daniel F.
Customer did not leave a comment.sina M.
The General Manager is top-notch. Amazing customer service.Christopher M.
Made things easy, nice guysDavid D.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Sami H.
Jack was professional, personable, and very helpful. Much appreciated!Katherine B.
Customer did not leave a comment.robert R.
These guys work hard and listen to their customers needs to make the pain of moving a bit easier. Definitely an example for the rest of the uhaul company to follow.Ian G.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.steven L.
Customer did not leave a comment.Steven P.
Excellent transactionLarry V.
Customer did not leave a comment.John O.
Have a bell at the front desk so the employees know you are thereKathy B.
Customer did not leave a comment.Troy G.
Nancy Helped me choose the correct trailer and then helped me hitch it up. She was still working when I returned. Great representative of your company and hard worker- she made my experience so easy. Thank You Nancy in Portsmouth !JAMES G.
Customer did not leave a comment.Edward D.
Helpful and friendly staff! Thank you.Diane L.
My reservation was for 10:00 AM, however, I called and delayed a bit. It was 10:46 when I picked up the vehicle and the paperwork was final, yet, my return was set for 48 hours from 10:00. I would expect the return time would be set for 48 hours from when I picked up the equipment.Jeffrey G.
Customer did not leave a comment.Karen D.
This is my favorite location. No improvements needed.BRIAN L.
Customer did not leave a comment.Daniel M.
Very professional service providing quality equipmentWilliam P.
Customer did not leave a comment.Earl D.
When I showed up for my 20ft van, that I had reserved a month earlier and confirmed a week before and then again the day before, I was told that it would not be ready until 4:00pm which was unacceptable. Jimmy, went above and beyond to help me out with this problem. Whether than telling me that I was shit out of luck, he took the time to talk to me about my move and what my needs were. With clarified information, he was able to work out a solution that worked for me and your business. I walked away with the van I needed and feeling satisfied with the customer care that Jimmy gave me. I have had mediocre experiences with various Uhauls around the country over the years and various moves, I have never had someone treat me any better than any telecom customer service would provide, which is to say it was lacking. Jimmy breaks that stereotype in my mind, and provided that small town mom and pop kinda service that we all need, especially in stressful times like moves. If more people in this world took the extra 5 min to hear what peoples problems and concerns were like jimmy did, we may have a little less struggle in this life. Great work Jimmy.Ian G.
Customer did not leave a comment.Paula K.
Customer did not leave a comment.R Gregory M.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Robyn D.
Customer did not leave a comment.John I.
Customer did not leave a comment.Kevin L.
I'd recommend the gas tanks being filled in between rentals to avoid confusion on how much gas to put in. We followed the guide on the estimation sheet and it was not enough.samantha J.
Everything was ready, clean & crew was professional & helpful. Would definitely recommend!linda L.
The entire team was amazing! I love this place!!!MARISSA V.
Customer did not leave a comment.Stephen O.
Customer did not leave a comment.kent H.
Your employees at the Spit Brook location are the best! They were terrific with me especially during a lousy time of my life and helped me in most decisions that I had to make. They were the ones who suggested Portsmouth location and picking up the truck there. The truck was great and it wasn't as scary as I thought it might be.sharon B.
Customer did not leave a comment.Charles J.
Customer did not leave a comment.Denise W.
Nothing needs to be changed! Jimmy Nancy and Alex are the best. I have never been made more welcome and treated with such respect and professionalism at any U-Haul location ever. These employees are the best. Thank you for such great service.peter M.
Attendant, Jim was very friendly, professional and knowledgeable.Earl D.
Customer did not leave a comment.Jim B.
Excellent service yesterday from the moment we picked up the truck in Portsmouth NH and dropped it off in Dover. Customer service was excellent and friendly and quick to process the paperwork: truck was in great condition and easy to drive; and return was seamless. Thank you Uhaul!!!Lynn B.
Customer did not leave a comment.James D.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.John H.
Customer did not leave a comment.Scott H.
Great experience, very friendly team. Will definitely use this location again when needed.Christopher J.
Staff was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Brian M.
Staff are very friendly and service oriented. Thank youmichael S.
I rented a car trailer from this location and they were great, I backed up my truck and the guy that was working with me came out checked the trailer and then even hooked it up for me. I'll be using uhaul for my car hauling needs.Ian M.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.Mary S.
Great service. When I returned the truck near midnight the "cage' that holds hand trucks etc was open and unlocked. It seemed strange to me so I pushed the gate closed but did not want to lock it without authorization.Lawrence V.
Enjoy working with the friendly team at Portsmouth U-Haul.Jereme P.
Customer did not leave a comment.David S.
Customer did not leave a comment.TIMMY B.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Robert G.
The young man who I delt with was the most professional and knowledgeable person I've seen if he's not the manager he should be. Don't loose himFRED M.
Customer did not leave a comment.Geoff S.
Customer did not leave a comment.Harold F.
Customer did not leave a comment.Evan R.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.Lori L.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.pamela F.
Customer did not leave a comment.Tammie L.
Great people! Warm, friendly customer service. Highly recommend!Mark D.
Customer did not leave a comment.Nathan R.
Customer did not leave a comment.David H.
I like the accessibility, price and helpfulness of the people who work at this location. It's my second time here and I recommend to anyone who asks!Mary Kate S.
Thankfully I was able to drop the vehicle off to a human and didn't have to use the appEdward B.
Customer did not leave a comment.Nathan W.
Staff always great,helpful, Courteus friendlyrichard R.
ATTENTATIVE, POLITE. WELL MAINTINED EQUIPMENT AND FACILITY.AL B.
Customer did not leave a comment.Mark G.
No commentSylvia C.
Very courteous and helpfulRonald L.
Keep going! Great jobHELVIO L.
These guys have a great selection of equipment and the staff are super helpful. Give them a try!David P.
Customer service team very friendly and helpful.JULIENE C.
Make it easier to hit the return fuel line 11/16? Tough to do when you have been out all day moving furniture.Lionel M.
Thank you for giving me a couple hour grace period on the one day rental of the small open trailer. It took me longer than anticipated to get back from Worcester to Portsmouth and the management waived payment for the extra day. You guys run a class operation all the way! Best regards Kent AllynKent A.
Customer did not leave a comment.Signe L.
Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.peter m. | First Impressions
The software for pre online registration would not take photo of license and your website shows the wrong address directions for location.Peter W.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.Ellen T.
Outstanding service!Robert D. | First Impressions
Customer did not leave a comment.Paula S. | Overall Experience
Great U-Haul location to work with - 400 Route US 1 Bypass,‘Portsmouth, NH! My favorite.! And I’ve used UHaul around NH and around the US and Canada too.Larry L. | Overall Experience
Customer did not leave a comment.Kaleb S. | Overall Experience
Customer did not leave a comment.jim t. | First Impressions
Customer did not leave a comment.Philip R. | Overall Experience
Customer did not leave a comment.Ellen T. | Overall Experience
Workers were unbelievably friendly and helpfulGeorge P. | First Impressions
Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.Chad V. | Overall Experience
Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.Darrel k. | Overall Experience
The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn’t possible to keep the parking area and driveway clean, but a little effort would have been nice.Claire D. | Overall Experience
Customer did not leave a comment.Samuel T. | Overall Experience
Customer did not leave a comment.ANGELINA B. | Overall Experience
Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.NICHOLAS Q. | First Impressions
Customer did not leave a comment.Sharon S. | Overall Experience
Staff was great and helped me at every step.mario m. | Overall Experience
Customer did not leave a comment.Jordan B. | First Impressions
Customer did not leave a comment.Mark G. | First Impressions
Customer did not leave a comment.Bradley P. | Overall Experience
The whole staff is customer oriented. Such a positive experience.Sean L. | Overall Experience
Customer did not leave a comment.Roland G. | Overall Experience
Customer did not leave a comment.Bradley P. | First Impressions
Need more staff that knows what they doingANGELINA B. | First Impressions
Customer did not leave a comment.paul m. | Overall Experience
Customer did not leave a comment.Jonathan L. | Overall Experience
Sean was very helpful and friendly. Would highly recommend this locationSean L. | First Impressions
Customer did not leave a comment.Sharon S. | First Impressions
Thank you Be back in septPeter B. | Overall Experience
Great jobPeter B. | Overall Experience
Customer did not leave a comment.Jonathan L. | First Impressions
Staff very helpfulPeter B. | First Impressions
Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.Dustin H. | First Impressions
Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.Dyanne D. | First Impressions
Staff was knowledgeable, motivated and service oriented.Samuel T. | First Impressions
Customer did not leave a comment.michael m. | First Impressions
Customer did not leave a comment.Claire D. | First Impressions
I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn’t recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn’t that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.Tia B. | Overall Experience
I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.Ashley V. | Overall Experience
facility was well organized and provided significant resource.Roland G. | First Impressions
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!ARDEN C. | First Impressions
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...Janice R. | First Impressions
I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.SIDNEY G. | Overall Experience
Customer did not leave a comment.Paul D. | First Impressions
Customer did not leave a comment.Trevor P. | Overall Experience
Customer did not leave a comment.Paul M. | Overall Experience
My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!Karissa B. | Online Move In
Outstanding customer service from this team!Joe S. | Overall Experience
Customer did not leave a comment.Payton A. | Overall Experience
The manager at this location is top notch! Hes always incredibly friendly and great with customers.STEVE R. | Overall Experience
Customer did not leave a comment.Christine C. | Overall Experience
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.Laura C. | Online Move In
Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.Stephen W. | Online Move In
Manager/staff was very friendly and helpfullee g. | First Impressions
The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.Abigail M. | First Impressions
Ryan super helpful and professionalmichael m. | First Impressions
Question 5 is not relevant to my move in. Normal hrsAnthony C. | First Impressions
I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to allDOUGLAS C. | Overall Experience
My only complaint is the damage due to mice.Kathleen A. | Overall Experience
Very friendly helpful staff! Certainly will use again and recommend!Frith F. | Overall Experience
I could not access my storage unit because of equipment and lack of snow removal, very dissatisfiedKathleen S. | Overall Experience
Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!Angelique P. | First Impressions
Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.Frith F. | First Impressions
The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.Chris W. | Overall Experience
Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.Paul S. | Overall Experience
I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.Joseph C. | First Impressions
Rent here many times. Always a good experience.chris d. | Overall Experience
ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not neededLinda C. | First Impressions
great service!kathryn f. | First Impressions
The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.Paul S. | First Impressions
The staff were totally amazing super helpful very friendly.Adam N. | First Impressions
Rick the general manager is awesome!Melissa D H. | First Impressions
I gave four stars because of mice droppings.peggy c. | Overall Experience
Friendly and helpful service from all employees.peggy c. | First Impressions
Both the FL and NH franchises did well.Laurie R. | Overall Experience
I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!DREW H. | Overall Experience
Outstanding staff!DEREK C. | Overall Experience
Every aspect of my moving experience was made “outstanding” with UHaul and staff!DEREK C. | First Impressions
Very helpful!James P. | Overall Experience
These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !Teresa V. | Overall Experience
The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.Amy P. | First Impressions
Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged meRobert W. | First Impressions
Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.Victoria C. | Overall Experience
Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!Tia B. | First Impressions
We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!Kimberly E. | Overall Experience
My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!CAROL ANNE S. | Overall Experience
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!Cullan S. | First Impressions
Had a great experience.Matthew N. | Overall Experience
You need to call me to discuss an issue.Shirley J. | Overall Experience
Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.lindsey p. | Overall Experience
Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.sue f. | Overall Experience
Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.Carol P. | Overall Experience
storage was pricey; closing access at 7 PM was inconvenientTIMO P. | Overall Experience
The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.DAVE S. | Overall Experience
great people, great help, and an overall great experianceJACK H. | Reservation
The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.Chris J. | Overall Experience
There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.Gert A. | Overall Experience
Have always had a good experience with this uhaul location. I would definitely recommend this particular location.DIONNE B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!