I thought it was good and I appreciated that the person handling the booking did not charge me for going over time. He did not realize that I actually did not get the trailer until well after 6 pm and that they haul service line sent me to the wrong location for the drop off which led me to arrive after 6 pm.Eric H.
Customer Reviews for U-Haul Moving & Storage of Portsmouth
Portsmouth, NH 03801
(@ Traffic Circle)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Frank K.
I got charged double because I was a couple hours late. It wasn't even 24 hours ...Chris B.
the driver's side door had a gap which made the cab extra noisy. Not the fault of the location, but kind of annoying to drivePeter Y.
I was notified the equipment I reserved was not available the day before our move. It would have been nice to have more notice. The person on the phone told me the equipment I wanted was 55 miles away and couldn't be brought to Portsmouth. The move went off without a hitch but it was stressful the night before.Anthony G.
El cliente no dejó un comentario.Micheal C.
I know, that this review is not quite in the correct space here. However, I booked moving help through a site that U-Haul endorses and recommends here in Portsmouth, New Hampshire. So I am leaving our review here, since I can't leave one on the actual moving company site. . We rented New England moving Co., through the U- Haul websiite to help us with our move today. 10 minutes before the movers were supposed to arrive, I received a text saying one person has Covid and they are canceling the whole move. You can imagine what that does to somebody who packed all day yesterday, rented a truck, blanket, a dolly, a storage unit and many other things to make this a quick and successful move. This company is beyond shitty and I would not recommend them at anyone Please don't do this to yourself. Rather move your move-in date or find somebody else! Do not do business with them. Not even a real sorry! Didn't respond to my text reply about the other movers. I- Haul in comparison was a breeze. However, we tried to Return sealed and unused moving blankets because we were sold too many. They would not refund the money.MIKE A.
El cliente no dejó un comentario.Carol R. | Overall Experience
El cliente no dejó un comentario.Stephanie B.
Fast, easy, and great truck and trailer!Charles F.
El cliente no dejó un comentario.Carl O.
Convenient location. Friendly staffJune F.
El cliente no dejó un comentario.Terry B.
Happy with the entire process. Staff was efficient and helpful as well as pleasant. GraciasKenneth C.
El cliente no dejó un comentario.Melissa S.
El cliente no dejó un comentario.Denise W.
Make it a more attractive place to work. The person that rented the vehicle and trailer to me did an excellent job and wore many hats. He was polite and efficient but it was clear he was about to get overwhelmed and he was doing the job of 2-3 people. He deserves a bonus and some sort of consideration to reward his responsibility. Attract more employees so the staffing is correct and people don't have to stress about renting moving trucks to people on a SundayPaul G.
El cliente no dejó un comentario.Jud K.
El cliente no dejó un comentario.Adrine G.
Alex, the employee representative who assisted me, was extremely friendly, knowledgeable, and professional. He made the return process feel easy and straightforward, and his friendly demeanor was very much appreciated.Gabriel T.
I was impressed with the amount of customer support that was on hand and how friendly and professional they were.robert B.
El cliente no dejó un comentario.MATTHEW B.
El cliente no dejó un comentario.Kevin C.
on-line reservation was seamless. Check-out and return easy and quick.Paul C.
El cliente no dejó un comentario.Robin M.
El cliente no dejó un comentario.James M.
Nothing. Everyone was friendly and knowledgeable. Keep up the good work Chuck N.
The UHaul representative was fantastic. The location was super busy and he had a great attitude. Smile, courteous,, knowledgeable. Gove those guys a raise!!!Joan D.
Gee, unless it's that you're planning to give me a Green 1968 GT 500 that was personally built by Carroll Shelby at that customer appreciation weekend retreat you're planning on Islesboro Island in October where Lewis Black will he offering life coaching advice, I don't think there's much for you to do to improve.Jim C.
Excellent service very professionalBallard M.
Professional and friendly staff, clean and secure units!Melissa Y. | Overall Experience
Change the top off the gas tank process: 1. It is next to impossible to know how full the gas tsnk is at time of pick up due to inaccuracies in gas gage. Suggest the renter to top off the tank at time of purchase and again at time of return. Subtract the beginning balance from the end balance and reimburse the renter for the difference. This way your customer is treated fairly without having to make exceptions or picking the pocket of your customers. Thanks for asking, Steve WentzellSteven W.
El cliente no dejó un comentario.Patrick C.
The staff was very nice, easy to work with and helpful. They made everything easy on both the pick up and the return. ¡Gracias!Sara U.
Easy return. In and out. Went very smoothly.David L.
Great and fast service!Alex N.
El cliente no dejó un comentario.Michael F.
Their systems seemed slow, the staff were all commenting as they were trying to check people out that it was slow for them. This isn't the first time I've heard or experienced this sentiment at multiple UHaul branches. The system processing the order was the slowest part of the process. The people are always very nice and are attentive.Scott C.
Kristopher was great- quickly got me what I needed, answered all my questions, and was very professional.ellen M.
El cliente no dejó un comentario.Grant L.
El cliente no dejó un comentario.laurie P.
El cliente no dejó un comentario.Owen R S.
El cliente no dejó un comentario.Marty M.
The app checkout was nice. It didn't include my additional packing blankets so I need clarification that I would OK from local staff.MICHAEL B.
El cliente no dejó un comentario.Bobby B.
El cliente no dejó un comentario.Mary-Jane W.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.MEREDITH M.
El cliente no dejó un comentario.Lori L.
El cliente no dejó un comentario.William M.
Great service. So good using them again next week!OwenR S.
Truck was said to have 1/4 tank and I needed to return it with 1/4 tank, but it had closer to 1/8 of a tank when I picked it up.Lyle M.
El cliente no dejó un comentario.Charles G.
Easy dropJason W.
This was the easiest process for pick up and drop off I have ever experienced! Also - the cleanest truck I have rented! Kudos to your team, well done!Tammy N.
The agent didn't know where the truck was located on the lot.bob V.
They were extremely helpful & friendly & the process was smooth & quick.Thomas B.
El cliente no dejó un comentario.Alissa L.
El cliente no dejó un comentario.Robert F.
The rep that helped us was amazingANDREW F.
El cliente no dejó un comentario.Nathan A.
El cliente no dejó un comentario.Wendi M.
Great team in Portsmouth! Quick, easy, friendly--even in the face of moving madness! Thanks.Ronald K.
El cliente no dejó un comentario.Bekir A.
El cliente no dejó un comentario.Max R.
El cliente no dejó un comentario.Christian A.
El cliente no dejó un comentario.Kelley C.
Pick up and drop off were very smooth -- will rent again!Anne D.
Easy. Cheaper than a mover. Will rent again !Eva B.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.laurie P.
First off, the app for reservation tries to upsell you too hard. The worst though, I paid "daily" rate(24 hours). I was asked for estimated time i might have truck back. I got back 20 minutes later than that, having truck a total of 6 hours. Was charged for 2 day rental. U-haul tries to sneak in extra in fees any way they can. Last time for me!Michael D.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.John D.
Everything was perfect. Jimmy was excellent, very helpful on a busy Sunday, and went over and beyond to get my rental and car carrier taken care of. He is a kind, knowledgeable employee who is priceless to your establishment!! Thanks so much for everything.Margaret R.
Got fantastic help with my truck rental, and earlier with repair of my trailer wiring. Great staff, friendly and efficient.thomas B.
Professional courteous service.Peter J.
Need to have website fixed. Self check in is a disaster wherever we go. Causing frustration on all. Thanks.Jereme P.
El cliente no dejó un comentario.fred S.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Larry P.
When i returned the trailer, the attendant noticed a plastic piece hanging from beneath my car and scraping the road. He got down beneath the side of the car and zip-tied it in place so that I could drive safely. How's that for amazing service?!!!!John E.
Staff was as nice as can be, they knew I had a long trip and gave me a brand new truck for my journey.MICHAEL M.
El cliente no dejó un comentario.william D.
El cliente no dejó un comentario.Sean S.
Nothing your staff was very helpful and niceBrendan K.
El cliente no dejó un comentario.Everett O.
Great service. Easy, fast and efficient! Nicely done.Daniel F.
El cliente no dejó un comentario.sina M.
The General Manager is top-notch. Amazing customer service.Christopher M.
Made things easy, nice guysDavid D.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Sami H.
Jack was professional, personable, and very helpful. Much appreciated!Katherine B.
El cliente no dejó un comentario.robert R.
These guys work hard and listen to their customers needs to make the pain of moving a bit easier. Definitely an example for the rest of the uhaul company to follow.Ian G.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.steven L.
Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.peter m. | First Impressions
Outstanding service!Robert D. | First Impressions
El cliente no dejó un comentario.Paula S. | Overall Experience
Great U-Haul location to work with - 400 Route US 1 Bypass,'Portsmouth, NH! My favorite.! And I've used UHaul around NH and around the US and Canada too.Larry L. | Overall Experience
El cliente no dejó un comentario.Kaleb S. | Overall Experience
El cliente no dejó un comentario.jim t. | First Impressions
El cliente no dejó un comentario.Philip R. | Overall Experience
El cliente no dejó un comentario.Ellen T. | Overall Experience
Workers were unbelievably friendly and helpfulGeorge P. | First Impressions
Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.Chad V. | Overall Experience
Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.Darrel k. | Overall Experience
The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.Claire D. | Overall Experience
El cliente no dejó un comentario.Samuel T. | Overall Experience
El cliente no dejó un comentario.ANGELINA B. | Overall Experience
Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.NICHOLAS Q. | First Impressions
El cliente no dejó un comentario.Sharon S. | Overall Experience
Staff was great and helped me at every step.mario m. | Overall Experience
El cliente no dejó un comentario.Jordan B. | First Impressions
El cliente no dejó un comentario.Mark G. | First Impressions
El cliente no dejó un comentario.Bradley P. | Overall Experience
The whole staff is customer oriented. Such a positive experience.Sean L. | Overall Experience
El cliente no dejó un comentario.Roland G. | Overall Experience
El cliente no dejó un comentario.Bradley P. | First Impressions
Need more staff that knows what they doingANGELINA B. | First Impressions
El cliente no dejó un comentario.paul m. | Overall Experience
El cliente no dejó un comentario.Jonathan L. | Overall Experience
Sean was very helpful and friendly. Would highly recommend this locationSean L. | First Impressions
El cliente no dejó un comentario.Sharon S. | First Impressions
Thank you Be back in septPeter B. | Overall Experience
Great jobPeter B. | Overall Experience
El cliente no dejó un comentario.Jonathan L. | First Impressions
Staff very helpfulPeter B. | First Impressions
Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.Dustin H. | First Impressions
Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.Dyanne D. | First Impressions
Staff was knowledgeable, motivated and service oriented.Samuel T. | First Impressions
El cliente no dejó un comentario.michael m. | First Impressions
El cliente no dejó un comentario.Claire D. | First Impressions
I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.Tia B. | Overall Experience
I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.Ashley V. | Overall Experience
facility was well organized and provided significant resource.Roland G. | First Impressions
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!ARDEN C. | First Impressions
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...Janice R. | First Impressions
I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.SIDNEY G. | Overall Experience
El cliente no dejó un comentario.Paul D. | First Impressions
El cliente no dejó un comentario.Trevor P. | Overall Experience
El cliente no dejó un comentario.Paul M. | Overall Experience
My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!Karissa B. | Online Move In
Outstanding customer service from this team!Joe S. | Overall Experience
El cliente no dejó un comentario.Payton A. | Overall Experience
The manager at this location is top notch! Hes always incredibly friendly and great with customers.STEVE R. | Overall Experience
El cliente no dejó un comentario.Christine C. | Overall Experience
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.Laura C. | Online Move In
Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.Stephen W. | Online Move In
Manager/staff was very friendly and helpfullee g. | First Impressions
The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.Abigail M. | First Impressions
Ryan super helpful and professionalmichael m. | First Impressions
Question 5 is not relevant to my move in. Normal hrsAnthony C. | First Impressions
I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to allDOUGLAS C. | Overall Experience
My only complaint is the damage due to mice.Kathleen A. | Overall Experience
Very friendly helpful staff! Certainly will use again and recommend!Frith F. | Overall Experience
I could not access my storage unit because of equipment and lack of snow removal, very dissatisfiedKathleen S. | Overall Experience
Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!Angelique P. | First Impressions
Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.Frith F. | First Impressions
The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.Chris W. | Overall Experience
Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.Paul S. | Overall Experience
I was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.Joseph C. | First Impressions
Rent here many times. Always a good experience.chris d. | Overall Experience
ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not neededLinda C. | First Impressions
great service!kathryn f. | First Impressions
The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.Paul S. | First Impressions
The staff were totally amazing super helpful very friendly.Adam N. | First Impressions
Rick the general manager is awesome!Melissa D H. | First Impressions
I gave four stars because of mice droppings.peggy c. | Overall Experience
Friendly and helpful service from all employees.peggy c. | First Impressions
Both the FL and NH franchises did well.Laurie R. | Overall Experience
I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!DREW H. | Overall Experience
Outstanding staff!DEREK C. | Overall Experience
Every aspect of my moving experience was made “outstanding” with UHaul and staff!DEREK C. | First Impressions
Very helpful!James P. | Overall Experience
These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !Teresa V. | Overall Experience
The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.Amy P. | First Impressions
Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged meRobert W. | First Impressions
Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.Victoria C. | Overall Experience
Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!Tia B. | First Impressions
We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!Kimberly E. | Overall Experience
My storage experience turned out to be longer than expected - but everything went well the entire time. ¡Gracias!CAROL ANNE S. | Overall Experience
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! ¡Gracias!Cullan S. | First Impressions
Had a great experience.Matthew N. | Overall Experience
You need to call me to discuss an issue.Shirley J. | Overall Experience
Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.lindsey p. | Overall Experience
Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.sue f. | Overall Experience
Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.Carol P. | Overall Experience
storage was pricey; closing access at 7 PM was inconvenientTIMO P. | Overall Experience
The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.DAVE S. | Overall Experience
great people, great help, and an overall great experianceJACK H. | Reservación
The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.Chris J. | Overall Experience
There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.Gert A. | Overall Experience
Have always had a good experience with this uhaul location. I would definitely recommend this particular location.DIONNE B. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!