Customer Reviews for U-Haul Moving & Storage of Port Richmond

1146 comentarios

2153 Richmond Terrace   Staten Island, NY 10302
(At Faber Street)

(718) 285-9868

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 285-9868

2153 Richmond Terrace
Staten Island, NY 10302
(At Faber Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

There was trash and broken pallets all over the lot upon returning no one was in the office fro me to return my rental no one answered the phone . Very unprofessional

JOSEPHPAUL F. 
Rating:
3.0

I rented the truck with just under half a tank and gave it back same way and still got billed for gas !

OMRANEJAZ C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCOC G. 
Rating:
1.0

Customer service shouldn't leave anyone on hold for over an HOUR! When you actually speak to a representative, have them pass on the information as they promised. I spoke with three different people in the same day, no one had a clue of my situations. Update your software and retrain your staff to do vehicle inspections correctly. As a professional driver this was the worst experience I have ever encountered.

DOUGLASFRANCOIS D. 
Rating:
4.0

Customer did not leave a comment.

Racheal H. 
Rating:
5.0

Keep up with the good work 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

EMMANUEL K. 
Rating:
5.0

Customer did not leave a comment.

VINCENTJ C. 
Rating:
1.0

I had registered and reserved online because I had done that on already and it was nice easy and fast. But this time they made me do everything again at the store and because of their lack of attention. My stuff got wet in the rain. The people behind the counter need to learn how to not interact with each while attending a customer.

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Dawn E. 
Rating:
5.0

The in-person drop off staff were extremely friendly

BRADLEYCONARD S. 
Rating:
5.0

Customer did not leave a comment.

Janelle P. 
Rating:
5.0

Customer did not leave a comment.

SIVAS S. 
Rating:
5.0

Customer did not leave a comment.

ELI F. 
Rating:
2.0

Not lie to your customers

MICHAEL S. 
Rating:
5.0

Better system to book u-box. Work backwards from the day I want it delivered. I had to keep switching around dates on the booking site and even then i couldn't get it delivered on the date I wanted because it was booked. Set expectations of how long in advance to book a delivery of a u-box. Hire a service designer and listen to them!

Charlie N. 
Rating:
5.0

Customer did not leave a comment.

ANDREWJOSEPH W. 
Rating:
4.0

Site is large and easy to get to

WILSONHUGO G. 
Rating:
4.0

Customer did not leave a comment.

Ali N. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Great service

ABDULRAHMANALI N A. 
Rating:
5.0

More professional

MAXIMO N. 
Rating:
5.0

Customer did not leave a comment.

KARLD S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

MELISSAYVONNE N. 
Rating:
5.0

Customer did not leave a comment.

MARJORIEM G. 
Rating:
5.0

When you confirm my pickup for 6am and then I'm told at pickup location that it won't be ready until 730 because business was not open until 730 is unacceptable I had movers at the location being paid to sit around because of the incompetence of uhaul as a corporation, I would never recommend your business to anyone or use any part of your business again

ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Excellent service. Absolutely hassle free. The cleanest rental location I have ever seen. All personnel were professional and friendly. Highly recommend this location to everyone who asks.

Therese R. 
Rating:
5.0

Nothing, helpful staff with outdoor drive up check in like an airport rental car.

Stephen K. 
Rating:
5.0

The staff is very friendly. I enjoyed doing business with them. Andrew at the desk, and the young lady who checked in my return at 3 pm on June 14.

Mary B. 
Rating:
5.0

Friendly staff, easy check out, wheel alignment was a little off on the truck but it got us from A to B

DANIELLEMARIE D. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Both manager and worker very pleasant and helpful. My family and I will be returning next time we need a uhaul thank you very much

MATTHEWADAM M. 
Rating:
5.0

Process was very easy and attendant was excellent. Will definitely rent from here again.

Kevin S. 
Rating:
1.0

Trailer was stuck up the air while we pulled over to change our flat tire and we spent 3 hours on side of road with 4 children: they need better equipment!

LISAC C. 
Rating:
1.0

No good

FRANCISCOC G. 
Rating:
4.0

People were great but company mileage policy is a rip off. I had to travel 9 miles from the pickup point to my home to load the truck than 16 miles to drop the truck off which caused me to go over the allowed and cost me extra money

John D. 
Rating:
5.0

Excellent service

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

BARBARAC D. 
Rating:
1.0

First off they don't answer the phone I called 20 time from 7am to 10am to make a reservation second I had to hook up my own trailer

THOMASJEREMIAH Q. 
Rating:
5.0

Customer did not leave a comment.

JAKE B. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
3.0

Customer did not leave a comment.

CARMELADEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Annmarie M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Customer did not leave a comment.

Memet C. 
Rating:
5.0

can't think of a thing. Special compliments to manager Lydia

ROBERTP S. 
Rating:
4.0

The first truck's roll-up door was stuck closed. The Port Richmond staff quickly replaced with a second truck and i was on my way !!

EDMUNDA Y. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERA M. 
Rating:
5.0

Customer service is very nice, efficient and comfortable to work with, especially first thing in the morning.

ERICAJ G. 
Rating:
4.0

Our truck was full of thick dust and dirt in the back. We had to clean it before we put our belongings inside. In the cab, someone had left 6 smoked cigarettes and ash. Smelled the entire trip. We removed the cigarettes but did not have a shop vac to remove the ash.

CHASE A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Marco Alfonso A. 
Rating:
5.0

Fast and easy rentals

ana H. 
Rating:
5.0

James was great very professional and made the entire process go smoothly.

Scott H. 
Rating:
5.0

VERY PROFESSIONAL

MICHAEL M. 
Rating:
5.0

Great customer service…thanks to Lisa in Danbury Uhaul!

John L. 
Rating:
5.0

Customer did not leave a comment.

KEITHR W. 
Rating:
2.0

The pick up was fine but when I went back to drop off the truck there was no one outside. There was no one at the counter either. There was however a guy sitting at a table with his back to the door who never even bothered to turn around and look at me let alone acknowledge that I was there waiting for help. He is the same guy who was working on a personal vehicle in the service area when I picked up the vehicle, doubt he was supposed to be doing that. While waiting for help a young woman came out a door next to the counter and when I addressed her she ignored me and continued walking into the back. When I made a comment out loud about how I was being ignored the guy at the table texting finally said to leave the key with him. What kind of people do you hire??? That guy was too busy working on a personal vehicle and texting to help a customer. All he needed to do was call for someone to help me or just tell me when I walked in that I could leave the key with him. LAZY and USELESS

joseph T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE J. 
Rating:
5.0

Great service

richard C. 
Rating:
5.0

None

LOISJOAN M. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

BRIANM S. 
Rating:
5.0

Please Please inform you customers 1-2 hours before they arrive for a scheduled truck. I rented a 15' truck and it wasn't available. I had planned everything about my move and I was only able to get a 10'. Not good at all. I prebooked had a reservation just to be told when I got there no truck available.

ANTOINETTEE C. 
Rating:
3.0

I was over charged.

EMMANUEL K. 
Rating:
5.0

Customer did not leave a comment.

Flory M. 
Rating:
5.0

Great customer service when we picked up very informed and dropping off was very easy.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYF F. 
Rating:
5.0

Customer did not leave a comment.

ISIAH P. 
Rating:
4.0

Customer did not leave a comment.

DESHAUNT W. 
Rating:
5.0

Customer did not leave a comment.

andrei A. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

Every frame and glass BROKEN !!!!!

Judi D. 
Rating:
4.0

Overall great experience, just was inconvenient to travel so far out to get one from staten Island from Brooklyn ny

JOE A. 
Rating:
5.0

Customer did not leave a comment.

GUY P. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
4.0

Don't smash my furniture on your “gentle ride”

Ashley G. 
Rating:
5.0

On April 17 I rented a tow dolly to take to Old Bridge New Jersey and I dropped it off there it only cost me $39.01 I rented another tow dolly on April 21 to go to Old Bridge and then I dropped it back off at the place a pick up but that cost me $48.72 On both occasions I had to tow dolly no more than three hours so why the difference in price

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO D. 
Rating:
5.0

Excellent

KEITHR W. 
Rating:
5.0

Customer did not leave a comment.

MICHELE C. 
Rating:
1.0

I had a reservation for a 20 ft truck.. after getting to the pickup location they didn't had a truck available for me . I called customer service and the lady was trying to send me to Brooklyn NY @ 3:30 pm on a Friday with traffic, GPS ATA for that pickup was 3:55 round trip just to get the truck and get back to jersey again. After getting me a smaller truck at a different location in Staten Island the price for my reservation went up to 522 dollars, about 150 dollars or so more than my original reservation. Once again I had to called customer service and wasted more time. Over an hour of my original reservation I was able to get a truck, I had to used different Uber's to drive me around, and being a total and permanent disable veteran I had to load the stuff on my own because the people I had waiting for me to help had other stuff to do. And some of my stuff also got wet due to the little be of rain we had on Friday. Not happy with Uhaul. Not using this service again.

ronny S. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL R G. 
Rating:
1.0

We are still waiting for assistance. The vehicle we rented didn't even say uhaul on it. It was a beat up box truck that was filthy snd missing a side mirror. The vehicle was definitely not inspected before we took it because the moment we call to let them know about the mirror we were less than a block away and we couldn't see out the window the customer service was terrible I will never recommend U-Haul from this place again

BRIANPATRICK R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
5.0

N/A

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Don't recall the gentleman's name who helped me out with getting my reservation when I showed up. But he was extremely kind and helpful from the moment I walked in. He also helped me the tow truck onto my car and explained every step so I know for future reference. Would highly recommend this location.

LISMIR S. 
Rating:
5.0

Customer did not leave a comment.

Sushil K. 
Rating:
5.0

Great customer service, no improvement needed

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
No reviews have been submitted for this location.

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