Customer Reviews for U-Haul Moving & Storage of Port Richmond

1,264 comentarios

2153 Richmond Terrace   Staten Island, NY 10302
(At Faber Street)

(718) 285-9868

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 285-9868

2153 Richmond Terrace
Staten Island, NY 10302
(At Faber Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ERICKAM D. 
Clasificación:
3.0

The movers we hired arrived without the proper tools to open the containers. The owner arrived an hour late with the wrong tool. Our TV was not in its original condition and is damaged. When the move was scheduled from 5-8pm, the move ended at 10pm.

Christina C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEADRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENK K. 
Clasificación:
4.0

The equipment was clean, but the wiper blade on the driver's side was broken. Kind of hard to see while driving since sight of view distorted. Also I had a dispute with gas (was at half when given) but by the time I went to dispute it site had expired.

Edwin A. 
Clasificación:
5.0

The woman who helped me at pick up and drop off were both very personal and very nice . It will definitely be the only Uhaul location I use from now on

EDWARDJOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don and Donna B. 
Clasificación:
5.0

The man (forgot his name) that helped me back up was extremely patient and helpful. He is a asset to your company. I will remain a loyal customer to this location and recommend uhaul for all of the services. Always satisfied. A++

Michael G. 
Clasificación:
1.0

Better communication better employees and stop over charging people for stuff that they are not suppose to over charge they are scams

KARINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANTIAGO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIOC C. 
Clasificación:
4.0

The employee that assisted with my reservation was very friendly and helpful.

JONATHAN B. 
Clasificación:
3.0

Better welcoming And customer assistant

RAMI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yarani C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAJETAN M. 
Clasificación:
4.0

Good customer service and support..

DAVID O. 
Clasificación:
1.0

You guys have to be an Honest people and transparency more than that.

BASEM G. 
Clasificación:
1.0

The Safty strap was missing and I had to come and the car transporter with no help and when I loaded the car after driving for 1 1/2 hour found out that the strap is short I had to go buy one to extend it to be safe

YASSERS I. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANALORENA R. 
Clasificación:
1.0

Horrible experience. Communication between at phx drop off facility and myself was horrible. Would not recommend.

Brandon R. 
Clasificación:
2.0

I'll never use you guys again. Getting through on the phone to customer service is an absolute nightmare. I got disconnected or transferred more times than I can count. Your chat feature is also a joke.

AMBER S. 
Clasificación:
3.0

When the vehicle was picked up on 11/13/2021 we discovered that that someone had defecated in the back of the truck. This was not cleaned out and we had to return the truck and switch rentals. This was incredibly unpleasant and the location should take better care of locking and cleaning the vehicles before renting.

Amy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

Service was excellent. Staff was very helpful.

John G. 
Clasificación:
5.0

This is real good place and the customer service is better than any other place The gentleman who gave me the truck and the girl who took the truck at return were both courteous and very nice.

Amir I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana P. 
Clasificación:
1.0

Didn't have the trailer I booked. Had to get a bigger one and made me pay more. Took over an hour to find someone and get checked out. Way too long. Will not be returning o this location again.

Dennis D. 
Clasificación:
5.0

STAF WAS GREAT ABSOLUTLY GREAT

JOSEPHVINCENT L. 
Clasificación:
5.0

I wish there was a way to separate my ratings. The staff in New York were absolutely wonderful. Extremely kind, communicative, and helpful. Staff in Kansas were horrible. Very rude, unhelpful, and short with me. This whole process has been extremely convoluted and stressful. I unfortunately would not recommend uhaul boxes to anyone in the future.

Jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALIDUCHAMARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Onesimus M. 
Clasificación:
5.0

Great customer service, will definitely rent again for your Co

CHRISTOPHERWAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
3.0

I've rent a 4'X7' trailer… the tail lights wasn't working and I didn't notice until I got pulled over by a cop…

BENIGNO O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marcel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto A. 
Clasificación:
5.0

Nothing everything was good

ana C. 
Clasificación:
1.0

You need better, more knowledgeable agents at the counter.

PAMELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

I am digging deep to find a way to improve for the next customer but don't seem to be finding anything that needs improvement …

INDRA S. 
Clasificación:
5.0

All good

JOSEPHP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAGROSJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIVAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yarani C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES R S. 
Clasificación:
1.0

Overall - my moving experience with U Haul has been once again, POOR. Every time I use U Haul (which I have to - because it seems that you have a monopoly in this industry) - I have to make multiple calls to confirm logistics, change & update payment methods, speak with rude-short-winded customer service reps, and have a drawn out experience. Moving is the third most stressful life event - honor that - and help your customers embrace this experience with love & success. Not anxiety & turmoil. Update your interface - why do I have to call multiple times to update a payment method?! It should be done successfully the first time. Until next time.

ilias B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

melvin M. 
Clasificación:
3.0

A little upset with no help there but very nice experience was expecting the truck I rented to have some mileage included but what can you do

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
1.0

The AC was not working well enough,The engine needed oil and this truck is NEW and no one checked the Oil,I kept the Truck for 6 days, I put 226 mi. Payed 500$ + then they charged for Blankets they never gave to me.Pzint was on the windshield and rear glass

NELSON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Every thing is great

ISNI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caesar R. 
Clasificación:
4.0

Pleasurable

ROBERT J. 
Clasificación:
5.0

try to get more equipment on site sometimes it takes longer to get equipment

ABUBAKARR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

I was told if I bring the trailer back a day before the. I wouldn't get charged for the last day. When I did they still charged me. Bad business.

CHRISTOPHER M. 
Clasificación:
5.0

staff was very helpful, professional and friendly.

SHANE C. 
Clasificación:
1.0

How about test drivibg youre vehicles when they are returned, the truck broke down on high way at 60 mph with no powerstering and barley any brakes because truck shit off. Then had to sit for 2 hours to wait for tow truck. Then towed to destination and the tow truxk could not put uhal in drive way. Had to unload all furniture and boxes wich was 70 YARDS TO THE DOOR. IF I COULD RATE IT A NEGATIVE 10 I WOULD

Laila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
5.0

Great and friendly staff .

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANN P. 
Clasificación:
5.0

absolutely great working with this store and team.

Derrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siva S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELT JR M. 
Clasificación:
4.0

Keep doing what you are doing

Andrea F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Everyone I came in contact with was awesome!! Friendly, professional, knowledgeable and polite!! It was a pleasure doing business with your company!! Your customer service reps are the BEST ❤️

BRIGIDMARY F. 
Clasificación:
1.0

Not pickup the phone

FRANCISCOC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxana B. 
Clasificación:
5.0

More staff on weekends to accommodate more customers customers do no not have to wait in line for longer time.

EDSELR A. 
Clasificación:
2.0

Customer service when picking up my reserved van was the worst experience I have had with an company. We waited for 10 minutes for someone at the front desk but no one was working, or even visible in the whole store. We then went outside, found an employee who was very rude to us and when we asked if anyone would help us he shouted that someone should be inside when in fact they were not. There was one man we had to shout for in the back who was able to get someone. This someone ended up being the same guy that was rude to us. Everyone else we encountered except for him was kind and helpful. I would suggest having better customer service and at the bare minimum, manners towards other people.

ADRIANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIMITRIOS B. 
Clasificación:
5.0

Excellent Service all around

KEITHR W. 
Clasificación:
1.0

My box arrived late. I was promised money off and that never happened.

MASSIEL F. 
Clasificación:
5.0

very clean, happy, well managed site.

JOHNL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANDSIEJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SASHA S. 
Clasificación:
5.0

Please be sure to remind renters about the turning off the tow ??? When the truck is empty. Andrew at the

Matthew G. 
Clasificación:
5.0

Mr. Johnson knew his stuff and was very friendly and caring. His customer service skills are second to none. Gracias

Eric K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard C. 
Clasificación:
1.0

On 8/15/2021 we were informed, by our moving helpers, that our U-Box was lost at the 1515 Gallatin Pike N, Madison, TN location when they arrived for pickup. We drove 25-minutes to this location to inquire about this situation and see how it could be resolved since we had to accomplish the move-in on 8/15/2021 as contracted and scheduled or face a penalty. Upon arrival a Caucasian man with short (crew cut) hair (we were later told his name is Mike) informed us that our U-Box was found. He then said something along the lines of: "with all the people moving here right now; you can't expect me to run all this smoothly on what they are paying me". I was aghast by this statement! I do not know what this man is paid, but I pay good money to U-Haul and I DO expect something like this to run smoothly! Is this is the attitude among U-Haul employees? I am HIGHLY DISSATISFIED with this HORRIBLE customer service and currently am reluctant to ever use the U-Box option with U-Haul ever again!

Laurette H. 
No se han enviado comentarios para esta ubicación.

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