Comentarios de los clientes para U-Haul Moving & Storage of Port Richmond

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Port Richmond

Clasificación general:

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Susan B.
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El cliente no dejó un comentario.

Lance M.
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I rented a 12x6 trailer to load move some atvs there was screws all over the floor of trailer one atv got two screws in two separate tires the cost to repair the tires was $260 that I will be submitting a bill to uhaul if I further action is needed i will contact a lawer. The screws where galvanized so it was hard to see in the bed of trailer I feel like this is something uhaul should be responsible for since the trailer was rented to me without being cleaned and checked

John Q.
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El cliente no dejó un comentario.

LOUISP V.
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We got a flat on the trailer and waited 2 hours for roadside assistance finally he came with the wrong tire so we waited another 2 hours. I feel a total refund is due and a discount on future rentals. Uhaul made a 5 hour trip into 9 plus hours. Not even to bring water for us

Miriam M.
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It was difficult to reach anyone by phone at the U-Haul facility. However, the forklift driver was really great and was able to pick up our U-Box on the same day after dropping it off.

Darrell P.
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El cliente no dejó un comentario.

Peter B.
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El cliente no dejó un comentario.

JOSUE K.
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El cliente no dejó un comentario.

CF T.
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El cliente no dejó un comentario.

BANKOLE D.
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Good customer service.

JOSEPH A.
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Van was a little dirty but overall good

Gennaro S.
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El cliente no dejó un comentario.

Demian S.
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Your customer service after answering the call after 15 min of waiting, they take your reservation number, then put you on hold and disconnect and never call you back. Happened more than two times. After confirmation with the site for my reservation, they decided to change the truck size without even a call—just an email.

JOSEPHALFONSO B.
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continue the great work what you all are doing which are appearance, security and performance of the vehicles given Thank u much

RICHARDA F.
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El cliente no dejó un comentario.

phillip C.
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I rented a car tow dolly from this site 3 days before pickup which they said they have. When I went to pick it up the tow dolly it had a flat. So I had to get another rental from another location not in staten island and it cost me 40$ more to return it to a different location. My problem was why didn't they check the tow dolly before I went to pick it up and fix it or let me know so I could arrange to get another one before my pickup date

tris B.
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El cliente no dejó un comentario.

Phillip G.
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El cliente no dejó un comentario.

Sherry A.
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Great customer service! Highly recommend.

glicerio G.
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El cliente no dejó un comentario.

Jalila B.
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U-haul is engaged in an unlawful bait and switch operation. I arranged for DOOR-to-DOOR delivery of my Ubox. I was quoted a total price with delivery dates. AFTER my Ubox was picked up, I was sent a purported "contract" which had no relationship to anything discussed or agreed (or anything that happened after for that matter!). The "contract" also informed that my Ubox would be arriving to its destination several weeks after the delivery date first quoted. Once my Ubox reached California however, I was informed that I needed to pay an additional delivery fee or Uhauk wouldn't deliver my Ubox to my home and would begin charging me for storage. I even received three storage bills, which claimed that I had a storage unit somewhere in Queens--which I do not! The additional delivery fee was NEVER disclosed to me or discussed! The delivery should have been included in the original price quoted to me--which was 100% for DOOR-to-DOOR service delivery of the Ubox. I thought it was a mistake on the part of Uhaul, but then I found out that Uhaul did the exact same thing to a friend of mine. Bait and switch is illegal. The additional delivery fee added to the cost AFTER my belongings were already in Uhaul's possession reeks of extortion! Lula at the Vallejo Uhaul is absolutely to be commended for excellent service, however, I would never recommend Ubox to anyone again. I am considering filing a class action lawsuit against Uhaul for these deceptive business practices. Uhaul lied to me about the price in order to make your services appear competitive. Shame on Uhaul. You need to be up-front with customers.

James R.
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El cliente no dejó un comentario.

Susan F.
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El cliente no dejó un comentario.

MICHAELJOSEPH A.
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El cliente no dejó un comentario.

Stephen F.
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El cliente no dejó un comentario.

SIVAS S.
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Nothing I am happy

Shkelzen C.
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El cliente no dejó un comentario.

Pamela A.
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great customer service at the desk; don't try to call, it takes forever and you end up in the call center.

SAMUELCAMPBELL W.
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El cliente no dejó un comentario.

Tanya E.
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El cliente no dejó un comentario.

Samantha B.
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Better communication when dropping off container

EUGENE S.
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El cliente no dejó un comentario.

Russell W.
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El cliente no dejó un comentario.

Edward A.
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El cliente no dejó un comentario.

Linda and Kenny H.
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El cliente no dejó un comentario.

Huanguang Z.
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We requested a pickup truck. It was not available when we arrived due to the previous renter not returning it on time. Then we were given a van with a non functioning AC. After about half a hour to 45 minutes, we were able to receive a second van. The second van was usable but someone before us had left some food in it. Also its maintenance alarm for oil change kept showing up.

Vincent H.
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El cliente no dejó un comentario.

Danielle V.
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Extremely unhappy with uhual corporate - they did not contact me to confirm pick up location and i was foreced to drive an hour to staten island for this truck. the location itself was great, but i will be calling about reimbursement for the $75 Lyft ride to staten island from brooklyn. dealing with uhaul corporate was a nightmare this trip.

GABRIELANTONIO M.
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Employee was extremely helpful and knowledgeable and very professional. He was a pleasure to deal with and because of my experience in dealing with him i would recommend anyone to this location.

Alexander B.
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The reservation was poorly managed sending people to other locations the night before despite paying premium to pick up in the Brooklyn location.

Daniel C.
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El cliente no dejó un comentario.

CARLOSL B.
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All customer service reps were very kind and helpful, special thanks to person who helped us Dwayne a gentleman and knowledgeable with equipment.

Jeffrey C.
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NOT A SINGLE EMPLOYEE WEARING A MASK. NOT A SINGLE CUSTOMER WEARING A MASK.

CHOUDHRY M.
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El cliente no dejó un comentario.

Brian M.
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El cliente no dejó un comentario.

Eric K.
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I will recommend to all my friends and family

ANTHONY P.
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waiting for my account to be credited with wrong transaction.

John N.
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James over at your location is a superstar and was amazing to deal with and in constant communication to make sure my U box was delivered and picked up and dropped off at the correct locations and also very helpful with renting the truck and suggesting extra things I needed for the moving process! I will recommend this location!

Darina G.
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the uhaul recommended a right number of containers but the actual movers were not able to bring more than one it confused the payment and i had to throw away my couch, mattress and a couple of other furniture items and i had to buy new ones which was quite expensive

Dana A.
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I ordered a pick up truck for pick up by 8am on a Saturday; I was given a box truck and didn't drive out of the parking lot till 8:45am. It was not an easy process. I called the 800 number 4 times and was hung up on 3 times. I would never be a repeat customer

Weifeng M.
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El cliente no dejó un comentario.

DAVIDLEWIS G.
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El cliente no dejó un comentario.

Althea W.
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El cliente no dejó un comentario.

samual P.
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El cliente no dejó un comentario.

Chris W.
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El cliente no dejó un comentario.

Shelby M.
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Be cautious of the items in the box and the way you handle them. I did not have a lot of items that would've stuffed my box. So if you don't handle it with care things get flipped over such as my stuff did. It looked like some one flipped my box upside down

Terence P.
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El cliente no dejó un comentario.

CAROLYNM G.
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El cliente no dejó un comentario.

WILLIAMHASTINGS M.
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Have nothing but praise

Kevin V.
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El cliente no dejó un comentario.

Adrian O.
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Was a brief interaction.

PAULINO B.
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El cliente no dejó un comentario.

james H.
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El cliente no dejó un comentario.

Emmanuel E.
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Your personnel attended to be was awesome! Your storage looks relatively small for the huge price, & I wasn't able to make use of my bank debit card for a U-haul business transaction at your location.

Alexander K.
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Trayven Johnson was by far the worst employee I have ever had to deal with, lied to me, was very rude, and did not help in any way.

Michael K.
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Nothing it was great

Francis K.
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El cliente no dejó un comentario.

Patrick J.
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Great experience. Staff was very knowledgeable and helpful. Will use again Thank you

joseph K.
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Outstanding thanks for the great service

Harold D.
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El cliente no dejó un comentario.

HENRYV N.
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El cliente no dejó un comentario.

Monica H.
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El cliente no dejó un comentario.

Arianna G.
Clasificación:

I was 2nd in line and waited 45 minutes for the store employee to help the customer in front of me. Either you guys need more staff to help more customers at once, or the employees need to pay more attention to what's going on to further assist customers. Once I was helped, I was in and out within 10 minutes, which was nice, but I would have at least liked an apology or an explanation for the wait. It made me feel like they didn't care for their customers or can't put themselves in a customers shoes. Moving day for everyone is always stressful, and because of their mishap, the entire day was even more stressful than it had to be. I almost had to buy a completely different storage unit from a different place because by the time we got there, they closed. Everything ended up working out, but the employees working that morning set the tone for the entire day. I will never recommend this UHaul location to anyone.

PHILIP JR M.
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El cliente no dejó un comentario.

Michel R.
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El cliente no dejó un comentario.

Monica H.
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El cliente no dejó un comentario.

John D.
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El cliente no dejó un comentario.

Joseph F.
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El cliente no dejó un comentario.

Leonard P.
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El cliente no dejó un comentario.

hope R.
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El cliente no dejó un comentario.

JOSEADAM V.
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No improvement needed. Service is top notch.

GANPATH-RAM SUBR P.
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Excellent guys at the center! Very polite, courteous and willing to help!

Christine D.
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El cliente no dejó un comentario.

Pardeice M.
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Wish I could have received a receipt.

Anita B.
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El cliente no dejó un comentario.

jeff P.
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Very nice set up, great friendly employee's, was a pleasure doing business at this location - will return when needed - thanks to all

Emmanuel K.
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Keep up with the good work.

liza L.
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El cliente no dejó un comentario.

Ryan P.
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El cliente no dejó un comentario.

Anthony D.
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The hand truck didn't have a plastic seal on it and the moving pads we're out of the bag and on the floor and obviously used. I hope I don't get charged for either of the above. Also the air conditioner randomly stops working on the highway. Experience could have been much better

Noah G.
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El cliente no dejó un comentario.

Carol P.
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This was the most disastrous waste of time and money I ha e ever spent. I will never again use any UHaul service - truck rental or otherwise. Totally incompetent operation from start to finish. Cost was DOUBLE what was quoted. Third party work team was garbage and destroyed close to $800 worth of furniture. Unable to provide estimates on delivery, lost containers for days and could not tell me the location of my belongings. This was the biggest mistake I've made as an adult - I would pay any amount of money to go back in time and have chosen ANY OTHER WAY TO MAKE THIS MOVE HAPPEN.

JOHNELL S.
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El cliente no dejó un comentario.

Kara O.
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El cliente no dejó un comentario.

Lara A.
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The trailer was not attached and came off half a mile down the road. Employ more competent people. They did rectify things quickly though and were very kind.

Michael C.
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U-Haul app is ridiculous complicated just signing up delayed me almost 2 hours

Pawel L.
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El cliente no dejó un comentario.

ola O.
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Please always ensure that the vehicle is clearly parked separately from other vehicles. It helps a lot of the vehicle is not boxed in by trailers and other vehicles, especially when no staff is available to help at pick up time. It took me nearly 30minutes to get my assigned vehicle out.

JOSEPH S.
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El cliente no dejó un comentario.

Ashley G.
Clasificación:

Horrible worst experience ever. Will never use Uhual again!!!

Richard A. | Overall Experience |
Clasificación:

ABC

Edwin S. | Overall Experience |
Clasificación:

Very helpful and friendly staff. They go out of their way to make sure you have what you need.

Richard A. | Overall Experience |
Clasificación:

Thank you.

FAN C. | Overall Experience |
Clasificación:

good

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