Comentarios de los clientes para U-Haul Moving & Storage of Port Morris

Excellent truck everything was awesome

the vehicle that I rented was dirty in side my Mattress got dirty by oil

The customer service was impeccable and I was very satisfied with the overall experience at this location.

Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi

Nothing that location staff are very good And gentle

The Customer service at the location was exceptional!

The customer service rep at the location was amazingly welcoming and helpful. The truck was not clean, it was a Saturday which is a busy day for customers and uhaul so I took the truck as is.

Be more fair to customers instead of holding their items hostage. The policy sucks and I will never rent from them again. I had to pay a month of storage because I went over 3 days. That's robbery!

Be more customer friendly . I called the week before to reserve two dollys and the person informed me I was good to go , the day of the move the counter person informed me “oh we have no more Dollys they are on a first come first serve basis”. Which I was never informed , and I don't see the point of reserving the equipment if it will not be available. Not only were not unapologetic, but another employee chimes in we don't have any here so move nothing we can do. This was very disappointing as we truly needed that equipment. Then we I give her my debit card she says their is a system error with your card, the second employee says “no that's on our end.” The first employee doesn't not even say sorry but proceeds to tell me she will try again and if it doesn't again I will have to pay cash up front. Eventually after a while the system works and I'm able to use my card after I told I have no cash on me. Overall horrible to deal with as people are dealing with a lot to move to be told equipment you reserved is not available and notified in advance . once again not customer friendly . Would not use again

Fantastic, easy. Would recommend

This was my first time renting from this location. The staff was friendly, helpful, respectful, and knowledgeable. The equipment was clean and return was seamless.

Just make sure they check gas gauges had a little Bad experience went I'm leaving with the truck came out to be empty and the contract said I had a Little less than half Tank . Not good .

na

trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!

Quicker rental process

Truck has serious mechanical problem. Steering shaking like a bad ball joint or tie rod. Hoped up down fiercely. Not like a normal truck by worse. I owned a delivery service in the past and had box truck which were older and didn't ride like that, and have got like that I would have them serviced.

I did an online reservation for a specific date and truck. Later I was called to inform me that my reservation had been cancelled due to unavailability. I then changed my reservation through various calls to adapt to my needs. The day I had to move, when picking up the truck I had rented (and that had been confirmed), I was informed this size of truck was unavailable and was offered a van instead.

I received a call 36 hours before my move telling me my truck would not be ready until 5 hours after the pick-up time I had reserved it for. The time that I had planned my moving labor, trip details, and storage facility arrival time. They said they don't recommend planning any of these things until I have a confirmed pick up time - that is a completely unreasonable suggestion in New York City on a popular move out date. Then, while I was in the cab on the way to pick up the truck at the new time, they texted me that it would be even an hour later. Forcing me to make yet another last minute change to my already screwed up plans, putting the moving company that was helping me in a very difficult position, and pushing my travel out of NYC to an even later hour.

Very friendly staff good service

Have your employees with good attitudes, I was greeted with disrespect and a nasty attitude. Would like it if it was different. I came in with respect and left disappointed.

Make sure when you reserved equipment that they have it when you get there..thier was no equipment there that was a very horrible experience because we really needed the appointment to move out furniture.

Keep trucks cleaner,otherwise good experience.

I was supposed to get my truck from 1780 E Tremont ave, Bronx NY but they didnt have my reserved truck so sent me to another location 10 miles away and hace refused to get me the $50 guaranteed vehicle reserve credit. This is NOT fair and honest.

Keep up the good work

Awesome,helpful, was our pleasure.Thank you.

The truck was poorly maintained and he was our old truck

I drop the vehicle on time and was getting call saying the vehicle was not drop off until I went to the location and told them and then they say it was their mistake they forgot to close the account so I was getting blame for their mistake very unprofessional then was told I was not the first person to happen the same mistake

I would like to speak to a representative regarding my experience.

The app experience was not easy (i'm an avid technology user and trainer). There were no more furniture pads for rent, but there were some for sale (feels like the branch is just trying to make some extra $$s) Wasn't able to return the unused products to a different location (I went to a specific location, and they said don't know anything about it) I wasn't able/allowed to return the truck to another location, which took me another 2 hours + taxi.

Thank you

Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Thank you

The location itself was good but the customer service of uhal the company was the worst I think I'm going use uhaul again

Trudyann Lawrence was an amazing associate and she should be congratulated for her outstanding customer service. She was pleasant, informative, knowledgeable, and went the extra mile to ensure we had the best possible experience. Great employee!

Good location clean car but very hard to gat au haul

Nothing great customers service

Dont need to improve anything everything was great

from customer service over the phone to the personal that delivered the truck it was a great experience. I will always use UHAUL as my rental company,

The first truck I was given as soon as I opened the cargo area I saw 5-10 roaches. They all scattered it was quite atrocious. I went back inside and all the manager could say was I'm sorry about that. The next truck he gave me the middle seat belt buckle was missing and the entire front cabin smelled like cigarette ashtrays. I will not ever delight in coming back to this uhaul place.

To be honest my experience with your company was very disappointed. I couldn't believe when I got a phone message from you guys, less than 15 hours of my reservation, saying that you didn't have a truck for me. So I ended up with a truck much smaller than what I reserved so I had to finished my moving with 3 extras trips with my own car since I couldn't load all my things on your truck. It was stressful for me and very disappointed at your company.

I wasn't able to pick up or return the truck using the online option. I tried multiple times but it couldn't locate me. My location setting on my phone was on. So I'm not sure why this didn't work. Therefore I was charged the extra $20 since it was after hours and I had no choice but to just drop off the keys.

Staff was not wearing a mask.

Just more attentive staff

Amazing staff at pick up and drop off!

Keep on continuing providing your good service

Nothing everything is good

Moving from The Bronx to Queens run in traffic call for let them know I need some more time but unable to get the time.

great experience

Hm.... don't want to give this bad review but the experience is horrible:((( planed my move a week an advance and got confirmation that all set in the morning and then an hour before moving time get notified that pick up location is different... drop off location is even worse 🤦🏼‍♀️ The worst experience Ever.... sorry but it can be that easy for you to change in last minute and impossible for Customers to get any flexibility in the last minute changes from your side:( completely disappointing experience. Think more then twice to rent Uhaul. No help from the company at all 🤨 only responsibilities that I must to follow no meter what. This is least to say unprofessional and unacceptable. Never would recommend or try to use that company again.

I rented an Auto Transporter, only issue was that one of the wheel straps for the front tires was not long enough to secure the tire. When I returned the Auto Transporter, I let the attendant who was handling the returns that one wheel strap needed to be replace because it was to short to secure the wheel.

Full tank of ⛽ gas

I waited over an hour and a half to get my truck. The “system was down” and this location was a nightmare. Somehow thought with the system being down, other people who came in much after me got their trucks but I was told to still wait for the system to come back up. No information was provided, I tried to speak to a uhaul representative online and no one answered my messages. I finally got a truck close to 2 hours later with most of the warning lights on the dashboard lit up. When I told an attendant this I was told “the trucks aren't perfect”. When I spend $150 dollars to wait 2 hours for a truck, I would at least expect it not to have a check engine and check tires light. Didn't really give me confidence in the truck while driving 45 miles in it. Honestly the worst truck rental experience that I have ever had.

Add workers, service and line was slow and long respectively . Answer the phone when called. Fix the website - couldn't sign in or open account. Be clear: checking in before picking up truck does not make wait shorter, that is a lie. When returning rental after hours- make sure to tell customers to download app and not try to return truck through website. It's a shame that uhaul is treating it's customers so bad, just like At&t and spectrum.

They were great it was like dropping off a rental car at the airport fast and friendly

Excellent service

Everything was well placed

Great company

Everything good

I've actually used this location before and am very pleased with the service. I really don't have any idea how you can make it better

I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.

👍👍👍✌

Equipment that I reserved was dropped off of my reservation without notice which made my move extremely difficult the young lady at register was not helpful and I was not charged the fee that I was told that I was going to be charged

The windshield wiper was broken and we had to drive 5 hours in pouring rain with no windshield wiper. Tried calling three different uhaul numbers and was on hold each tome for 1 hour. Incredibly dangerous and horrid customer service day of and prior to me picking up. Worst experience of my life. Will never use uhaul again. Have told everyone I know to not use. Would like partial refund for non working windshield wiper and the danger that it put us in.

This location was great! They were very well-run and made the trip much easier than the first location we had gone to (138th and Broadway in NYC at Shell Gas station, which needs a LOT of maintenance - would give a very poor rating to them).

This was not the location I booked. You changed it with with just 24 hours notice. I ordered two handcarts and a dolly. All you provided was one handcart. This added a lot of time to my move.

The shock observer was in need of replacement the van was bouncing way to much. But beside that everything was okay.

I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.

The system was down - I had a reservation for 12, but they had 2 different people try to do the reservation 3 times and it took an hour. I was in a rush and the system was glitching. They had to put me as a walk in, which caused issues when I tried to check out the vehicle at my drop off location in Park Slope

On site rep was really nice and informative.

I made reservations for a truck and dolly, when i picked it up, there was no dolly in the truck and when i asked they just shrugged and said “they don't have any dolly“ Even after making reservation for over 3 days and the attendant kept telling me there's nothing he can do without any apology! And i kept asking “what am i suppose to move my stuff with” and why did no one reach out to me concerning this, still he have the same response “there's nothing i can do” I asked to borrow the dolly they use for storage and he said he can't do that even though they have over 10 sitting outside. This also happened at the Bruckner location a week before when i got in to pick up a truck, they said they don't have any dolly even after charging me $60 for a dolly yet no one deem it fit to reach out to me. This is unacceptable and unprofessional and the third time this happens, it's a wrap for me with U-Haul. Please let your staff handle reservation correctly, speak to customers like they actually care and do the right thing .

Two of the customer service reps were not weAring masks which made it a bit uncomfortable as they were close by and there wasn't much of a partition. Also my unit did not come with a padlock which would have been nice as I would have liked to lock the back and finish unloading in the morning rather than stay up to 3 am to finish

The staff has a positive attitude.

Was great, everyone was very helpful. Thank you!!!

Customer service friendly and helpful.

Thank you for the security of my family and I belongings

Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.

Excellent service

Price a little high

none

The staff members were very helpful and patient.

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Very good service

Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy

Very clean and organize place

Very dissatisfied with the service, had to move to a different unit with better customer service

Thank you!

Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.

Great customer service

Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...

The best storage,

People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.

None at this time

Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.

I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.

I found the hours too limited

great staff very helpful friendly and courteous

Horrible never again

Good customers service

I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.

Great place. Would recommend.

Great service the staff were very helpful and attentive

The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!

Staff we very professional

Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.

The staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.

Great customer service

These guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!

Es Bueno pero el precio no muy bueno, el personal me trato bien.

Keep up good work.

Great Service!

Good

No comments

All the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾

Muy bien el servicio

Kept up the good work

Thank you

I have been a customer for more than five years George, the store manager is always courteous and helpful. Its of utmost importance clients are treated with respect. He exemplifies professionalism