Customer Reviews for U-Haul Moving & Storage of Port Morris

3,250 reviews

780 E 138th St   Bronx, NY 10454
(Off Bruckner Blv)

(718) 993-0022

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri-Sat: 7 am - 8 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(718) 993-0022

780 E 138th St
Bronx, NY 10454
(Off Bruckner Blv)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri-Sat: 7 am - 8 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Exceptional U-HAUL..

Sidy B. 
Rating:
2.0

It's so hard to get someone in the phone . I was bounced around to 5 different phone numbers when I simply wanted an extension. It was very frustrating!

Lizette O. 
Rating:
2.0

The service is very slow and nobody helped me with my things thanks

Jose D. 
Rating:
4.0

Customer did not leave a comment.

SIDBEWENDE Z. 
Rating:
4.0

Customer did not leave a comment.

Wayne A.  |  Overall Experience 
Rating:
5.0

nothing, personally I received very good service and good treatment

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

All in all it was a smooth experience.

Christopher I. 
Rating:
3.0

The place don't have good equipment

Issiaka O. 
Rating:
5.0

Customer did not leave a comment.

Humberto F. 
Rating:
5.0

Customer did not leave a comment.

Shamel S. 
Rating:
5.0

Louis the supervisor was accommodating and helpful

MECHELLDOREN M. 
Rating:
5.0

The best customer service ever

Gabriel E. 
Rating:
5.0

B Everything went very well very easy pick up and drop off guys in the yard very helpful very nice will rent from you again this location

James D. 
Rating:
5.0

A dashboard link sent to the customer's email where they can quickly access all relevant info - like extending the rental, roadside assistance, payment and receipts, etc.

Krithika R. 
Rating:
5.0

Customer did not leave a comment.

Tasha C. 
Rating:
5.0

Allow later pickups. Location closes at 8pm yet I was instructed to be there for a 7:30 pickup . I was trying to pick up as late as possible. A 7:45 reservation. I was then instructed I had to be back with in 24 hours. Luckily the traffic was ok and I made it back with 15 minutes to spare

Thomas M. 
Rating:
5.0

Luis was extremely helpful with returning my vehicle

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Medelin J. 
Rating:
5.0

They were very professional!

Lawrence G. 
Rating:
5.0

Excelente

Dionicio S. 
Rating:
1.0

I first requested the truck for 48 hrs surprisingly on the paperwork it was a rental of less than 24 hrs, therefore I called to extend it to at least 24 hrs extra, they refused and are threatening me to charge a $200 for inconvenience fee, that amount for something that I tried to manage amicably is seriously wrong. Anyway that wasn't nice of them. Uhaul of 780 E 138 st, Bronx

Aime N. 
Rating:
4.0

Low break fluid and over cabin light doesn't turn off

Eric J. 
Rating:
5.0

The staff was warm and friendly. Went out of their way to to ensure all my needs were met. Great Management and staff.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Everything was good. Customer service is excellent.

Jose M. 
Rating:
5.0

Keep up the great work ! Wonderful staff( Hazel , Ty , Cathy ‘ very helpful and Hazel made my reservation so great ! Thanks for all ! Keep it up ðŸ'ðŸ»

William C. 
Rating:
5.0

Customer did not leave a comment.

Humberto O. 
Rating:
5.0

Excellent customer service also place well organized

Celso S. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Emily A.  |  First Impressions 
Rating:
4.0

Extremely easy drop off.

JASON S. 
Rating:
4.0

The location it is okay but the customer service was not so good. I paid for blankets and never got it. And the truck that I order was change at the last minutes too.

Cristian J. 
Rating:
5.0

I rented a truck through your app and when I got to the location, it had turned the reservation to a van. I traveled from really far to get there as this is what I was looking for. Very frustrating to waste my time going so far and not get what I asked for. Not even a heads up prior to getting there to notify of the change. Fix your app!

Junior C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Nothing as the service was impeccable, so thanks again for a great experience!

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Sunday O. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
4.0

Continue to do your best as best is you.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

Duane D.  |  Overall Experience 
Rating:
5.0

Easy access, great service.

Juan M.  |  First Impressions 
Rating:
5.0

Nothing everything went well and thank you for everything

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

Carolina D. 
Rating:
5.0

You don't have to do anything there those people are wonderful I'm happy to go there every single time

James K. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Isidro R. 
Rating:
5.0

Wonderful staff fast, friendly and efficient.

Tangela Q. 
Rating:
4.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Excellent service!!!

Edward S. 
Rating:
5.0

Thank for everything God bless you always

Angel C. 
Rating:
5.0

Customer did not leave a comment.

Andres A. 
Rating:
3.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

Very clean and well stocked facility with helpful and friendly staff

Timothy L. 
Rating:
1.0

I was charged insurance that I never agreed to

Eric M. 
Rating:
5.0

Quick and efficient. Had not been to this location before. I will use this location again!

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Ciara V.  |  First Impressions 
Rating:
5.0

Staff couldn't have been any nicer or more helpful.

Michael T. 
Rating:
1.0

This location not only had me wait 30 minutes after making the reservation to get my truck. The manager or lady there had to make the reservation for me because it didn't work on my end. Now I find out I'm being charged 150 for missing or damage when there was absolutely nothing damaged or missing. On top of that, I wrote emails regarding my work sweater that was left in the truck and have gotten no response to my belongings. I need a refund, my belongings, and this place needs better management.

Javon L. 
Rating:
4.0

Customer did not leave a comment.

CHENIQUAA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalind C. 
Rating:
5.0

Customer did not leave a comment.

Dion C. 
Rating:
5.0

Customer did not leave a comment.

Alvin D. 
Rating:
2.0

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

CURTISEARL W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Herman R. 
Rating:
4.0

The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.

Joshua W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

N/A

Debora R. 
Rating:
5.0

Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.

CHANCE S.  |  Overall Experience 
Rating:
5.0

Honestly, these guys are very respectful, resourceful, and helpful. Thanks for a wonderful and effective experience.

Chance S. 
Rating:
3.0

I wanted a one way rental and was given a price...when I went to pick up I was told it could only be done with a reservation and they had 2 but they were reserved. I was never told anything about a reservation when I inquired. Now I have to go to another location to pick up a truck.

Paula R. 
Rating:
5.0

Customer did not leave a comment.

Danilo W. 
Rating:
4.0

Customer did not leave a comment.

Maximo N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.

chauncey t.  |  Overall Experience 
Rating:
5.0

Todo excelente muy amable el personal

JOSE V. 
Rating:
5.0

Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…

luis j.  |  Overall Experience 
Rating:
1.0

Trailer came to me with a nail in tire , lights stopped working , axle bent , was promised this trailer at 3 different locations , last being changed the morning of having to drive 45 minutes out of my way delaying my trip

Joseph G. 
Rating:
4.0

Great customer service,

Nancy O. 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
5.0

Customer did not leave a comment.

Ivan B. 
Rating:
5.0

Customer did not leave a comment.

Brennan E. 
Rating:
5.0

No need to improve. The customer service was great. I went to the one one the grand concourse and the service was horrible. This is why I went to this location. Keep up the good work. ðŸ'ðŸ¾

Tasha A. 
Rating:
5.0

Customer did not leave a comment.

June T. 
Rating:
3.0

The person checking in was not useful. Just told me to leave the key and I would get an email receipt. I want a record when I turn in my truck so he told me to do it on line. My overall experience is that Uhaul has a monopoly and does not care about the customer.

CRAIG C. 
Rating:
5.0

Friendly and approachable employees everybody was pleasant overall great experience renting from this location

Edward R. 
Rating:
1.0

Filthy truck, broken mirror and check engine light on. Nasty staff. Zero stars.

Charles J. 
Rating:
3.0

I shouldnt have to call to get a receipt. I should have gotten a receipt by now with the total cost of my rental when I dropped it off at night. Other than that good service.

Felix C. 
Rating:
2.0

Empyoeesbwere ruse and unhelpful. Nothing was clear and I don't felt like the they did a good job briefing me on the truck.

Chelsea M. 
Rating:
4.0

Customer did not leave a comment.

Malik P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benito C. 
Rating:
5.0

Customer did not leave a comment.

Arnold W. 
Rating:
5.0

Customer did not leave a comment.

Edwin L. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Customer did not leave a comment.

Victor S. 
Rating:
4.0

I would not recommend uhaul to anyone. My reservation was guaranteed in a location the night before around 4pm. We went to that location and there was no truck. We were told the reservation was canceled and no indication called to tell us that. They people at the Jersey city location we rude and not helpful. Just said it was cancelled. Then after waiting on hold had to drive from Jersey city to the Bronx with no accommodation.

Joseph R. 
Rating:
4.0

A little more information on which vehicle is yours to rent. Sent to a sea of vans to choose from. Advise on truck number locater n the future?

Caron C. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Kabongo N. 
Rating:
5.0

Customer did not leave a comment.

Charmaine Rose R. 
Rating:
5.0

The attendant was excellent. No attitude

Abdoul D. 
Rating:
5.0

Customer did not leave a comment.

Danilo S. 
Rating:
4.0

Customer did not leave a comment.

Harvey R. 
Rating:
3.0

Customer did not leave a comment.

Lara T. 
Rating:
5.0

Customer did not leave a comment.

Shetla J. 
Rating:
5.0

Great customer service

CHANCE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
3.0

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Angelo D.  |  First Impressions 
Rating:
5.0

la senorita que me atendio fue amable conmigo

Elba C.  |  First Impressions 
Rating:
3.0

Price a little high

Tyrone B.  |  First Impressions 
Rating:
5.0

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Kyle N.  |  First Impressions 
Rating:
5.0

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Annette R.  |  First Impressions 
Rating:
5.0

Very clean and organize place

CARLTON L.  |  First Impressions 
Rating:
5.0

None at this time

Kirk M.  |  First Impressions 
Rating:
1.0

Horrible never again

Julady C.  |  First Impressions 
Rating:
5.0

Good

anthony t.  |  Reservation 
No reviews have been submitted for this location.

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